Mercure Warragul 4 stars

Customer review rating 4.6/5 2,955 reviews

ALLSAFE approved hotel

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Mercure Warragul
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+ 20 Services

Hotel extras

  • Ideally situated in the Warragul CBD

  • Complimentary Undercover Parking

  • Complimentary Gym Access

  • Modern Event Spaces

  • Privilege King Spa Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLARMARINE Paying
  • Early check-in/Late check-out Paying
  • Cash machine
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warragul

23 Mason Street
3820 warragul
australia

Tel: +61356183500

Fax: (+61)3/56183599

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLARMARINE At 130km / 80 miles - Shuttle paying

  • By train

    WARRAGUL STATION At 0km / 0 miles

  • By train

    WARRAGUL STATION At 0km / 0 miles

GPS :-38.162985, 145.933241

Our accommodation(s)

Our restaurants and bars

NEWMASON EAT DRINK RELAX

Type of cuisine: Bistro

Newmason Eat Drink Relax Bistro is a part of the Mercure Warragul complex. It offers breakfast, full bistro dining and woodfired pizzas. Alfresco dining, function room and TAB facilities are also available. Accor Member benefits are not available.

LOUNGE BAR

The Lounge Bar is perfect for guests to relax and have an enjoyable conversation. It features an alfresco area outdoor terrace and TAB facilities. Loyalty Member Discounts not applicable.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum capacity: 45 people

Find out more

Our guest reviews for
Mercure Warragul

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,955 reviews

TripAdvisor Rating 4.5/5

194 reviews

Comfortable Stay

Customer review rating 4.0/5

Tracie P. Couples - 19/09/2021 Confirmed reviews ALL

Very clean well appointed rooms

Very comfortable and clean

Customer review rating 4.0/5

John Couples - 19/09/2021 Confirmed reviews ALL

Friendly reception and well appointed rooms.

Nice and quiet, very comfortable bed

Customer review rating 3.0/5

David Couples - 19/09/2021 Confirmed reviews ALL

It would have been a 10 out 10 if I hadn’t been charged for mini bar use, I was asked at checkout if the mini bar had been used. While my answer was no, I was still charged $3.55 and another credit card surcharge as well. I tried to call the reception at 3:55 pm on checkout day to question the incorrect charge and was told by a contractor that the Warragul staff seemed to have left for the day. Not that impressed really David

Modern facilities

Customer review rating 4.5/5

Nick Business - 18/09/2021 Confirmed reviews ALL

Stayed here for work - very convenient and located in town

Always receive a great welcome.

Customer review rating 5.0/5

Kim W. Business - 14/09/2021 Confirmed reviews ALL

Friendly staff , always happy to come back. Anna is an extremely approachable General Manager.

Well located

Customer review rating 5.0/5

Daniel K. Business - 10/09/2021 Confirmed reviews ALL

I have been staying at this motel for sometime off and on the location and wonderfull staff make my stay very comfortable I would like to take this opportunity to thank the staff at Warragul for there professional attitude and kindness through this very difficult time we are all in I would highly recommend this motel to friends and family

Clean - bed was very well made up - everything I required was available in the room

Customer review rating 5.0/5

Gayle I. Business - 20/08/2021 Confirmed reviews ALL

100% perfect - this time

Dear Gayle I., Thank you for your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

We’ll located

Customer review rating 4.0/5

Anonymous Business - 20/08/2021 Confirmed reviews ALL

Ample parking, close to shops, clean

Dear Sybille D., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Well located

Customer review rating 5.0/5

Leigh Couples - 15/08/2021 Confirmed reviews ALL

Friendly service would stay again

Dear Leigh B., Thank you for your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Comfortable

Customer review rating 3.5/5

C. Couples - 08/08/2021 Confirmed reviews ALL

Comfortable bed and very clean room. Could hear our neighbours conversation easily over their music and our tv. No wifi working so netflix wasnt working.

Dear sell c., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Pleasant stay

Customer review rating 4.5/5

Lyn Couples - 08/08/2021 Confirmed reviews ALL

Once again we tried to stay in Warragul. Once again our trip was disrupted by COVID19 lockdown. The staff at the hotel were extremely pleasant and helpful. They were understanding of our predicament. Our treatment was so good that we will not hesitate to stay here again

Dear Lyn B., Thank you for your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

bad stay

Customer review rating 0.5/5

David C. Business - 06/08/2021 Confirmed reviews ALL

We could not access any Wi-Fi no pass word was given when we checked in , tried calling reception at 8pm, know one was available , I had $640 deducted from my account on check-in, the overnight stay was $214 , I went to pay for dinner at another venue, to be told card wasn't working , lack of funds in this account because of this $640 withdrawal , this was corrected when I enquired at reception no reason was given for this embarrassing mistake by Your Hotel , will not use Mercure Accommodation again

Dear David C., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Good location, comfortable room

Customer review rating 4.5/5

Anthony M. Couples - 04/08/2021 Confirmed reviews ALL

The spa room we booked was great. Had a good time with my wife. The only real issue we had was the room was advertised with a seperate bath and shower, but the shower was over the bath, not seperate. Room was comfortable otherwise.

Dear Anthony M., Thank you for your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Comfortable and spacious

Customer review rating 5.0/5

Michelle Business - 21/07/2021 Confirmed reviews ALL

I really like the room layout and it was really spacious Can't fault the lockdown but I was looking forward to eat at Newhaven but it wasn't opened but that's fine

Dear Michelle L., Thank you for your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Great location and very comfortable

TripAdvisor rating 5.0/5

GarryAdler 14/12/2020 TripAdvisor review

Very friendly and helpful staff. The room has space and the beds were very comfortable. Bathroom and shower was great. The hotel is located in a very central location and is close to shops, cinemas and restaurants.

Room Cleanliness

TripAdvisor rating 3.0/5

Jeff P Solo travel - 12/08/2019 TripAdvisor review

I requested my room be made up on one day and all they did was change one towel. No bed made, no general tidy. Really not good enough. I had pulled my bed up before I left for the day and it was exactly the same when I returned. For the money I paid per night I would expect better service

Hello "Jeff P", Thank you very much for your feedback! While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thank you again for helping us improve & we hope to welcome you back in Warragul! Very warm regards, Vic Pahwa General Manager 03 5618 3500

A Fine Hotel in Country Victoria

TripAdvisor rating 4.0/5

bjkilmore Business - 17/04/2019 TripAdvisor review

The Mercure Warragul is a well appointed and very comfortable hotel. Central to the main shopping centre of Warragul, basically everything is at your fingertips. Rooms are spacious and beds comfortable.

Hello "bernardjephson", Thank you so much for your lovely feedback! We are delighted that you had a comfortable stay with us and we look forward to welcoming you again! Warm regards, Vic Pahwa General Manager

Gippsland

TripAdvisor rating 5.0/5

Pirronsue Solo travel - 12/03/2019 TripAdvisor review

The hotel is situated in a central but quiet location. The reception staff were friendly and helpful. My room was spacious and very well appointed. Great range of tea and coffee on offer. An enjoyable overnight stay for a very reasonable price.

Hello "Pirronsue', Truly grateful words and a big thank you from the team! I am sure fellow traveller will love your recommendations for us and we promise they won't be disappointed! Very warm regards, Vic Pahwa General Manager

Very comfortable

TripAdvisor rating 5.0/5

Mikesibly Couples - 06/03/2019 TripAdvisor review

Great stay - very comfortable room and beds, well appointed, nice and clean and very friendly staff - great value for money and a good location. Busted a nice winery Brandy Creek nearby - highly recommended

Hello "Mikesibly", Thank you for the perfect score, we really appreciate it! We are super stoked to hear that you had an enjoyable stay and we hope we continue to welcome you again! Warm regards, Vic Pahwa

Lovely decor, good sized room, great breakfast

TripAdvisor rating 4.0/5

shepgoodwins Family - 02/01/2019 TripAdvisor review

Overall great return stay at this hotel. Staff were very pleasant and attentive. Breakfast was delicious and service excellent. Comfortable beds and good sized rooms. Location was central and undercover parking.

Hello "shepgoodwins", Thank you so much for your wonderful feedback on your recent return stay! It is always a pleasure to have you here and we are looking forward to seeing you again! Warm regards, Vic Pahwa General Manager

Our most recent 20 reviews

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