Mercure Warragul 4 stars

Customer review rating 4.6/5 2,882 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Warragul
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+ 10 Services

Hotel extras

  • Ideally situated in the Warragul CBD

  • Complimentary Undercover Parking

  • Complimentary Gym Access

  • Modern Event Spaces

  • Privilege King Spa Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLARMARINE Paying
  • Early check-in/Late check-out Paying
  • Cash machine
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warragul

23 Mason Street
3820 warragul
australia

Tel: +61356183500

Fax: (+61)3/56183599

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLARMARINE At 130km / 80 miles - Shuttle paying

  • By train

    WARRAGUL STATION At 0km / 0 miles

  • By train

    WARRAGUL STATION At 0km / 0 miles

GPS :-38.162985, 145.933241

Our accommodation(s)

Superior Room 1King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Premier Spa Suite with King Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

PRIVILEGE KING ROOM

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

NEWMASON EAT DRINK RELAX

Type of cuisine: Bistro

Newmason Eat Drink Relax Bistro is a part of the Mercure Warragul complex. It offers breakfast, full bistro dining and woodfired pizzas. Alfresco dining, function room and TAB facilities are also available. Accor Member benefits are not available.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOUNGE BAR

The Lounge Bar is perfect for guests to relax and have an enjoyable conversation. It features an alfresco area outdoor terrace and TAB facilities. Loyalty Member Discounts not applicable.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum capacity: 45 people

Find out more

Our guest reviews for
Mercure Warragul

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,882 reviews

tripadvisor

TripAdvisor Rating 4.5/5

194 reviews

Well located

Customer review rating 5.0/5

Richard F. Couples - 19/06/2021 Confirmed reviews ALL

Friendly staff

Emergency accomodation

Customer review rating 3.5/5

Wendy L. Business - 18/06/2021 Confirmed reviews ALL

I just needed somewhere to sleep as I could not get home. It was the night of severe storms and trees blocking roads in all directions.

Fantastic Stay! Highly recommend it!

Customer review rating 5.0/5

Natalie R. Families - 17/06/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. Staff were extremely helpful and friendly. The room was modern and clean. Services were excellent. We also enjoyed having The New Mason attached to the hotel. Very convenient for meals and drinks. Shops being close by was also very useful.

Very comfortable bed,good service and staff and food on site.

Customer review rating 4.0/5

Anonymous Couples - 12/06/2021 Confirmed reviews ALL

We were happy with our stay with you. Only thing that could have improved it for us was availability of more movies through pay TV or DVD player., as we are low tech people and didn’t want to download Netflix. Had to get help to get T V to work at all.

different to my normal experience

Customer review rating 2.5/5

Anonymous Business - 11/06/2021 Confirmed reviews ALL

Very different to my normal stay - I arrive at 5.30pm left the following mornings at 8am and saw no one at reception - I understand hours during covid . On Wednesday morning I had to go to the restaurant to locate a hair dryer wasn't one in the room. I heard a staff member say about me " hear we go" she did supply a hair dryer but I felt embarrassed when all I was asking for was a hair dryer. Challenging Not my normal fantastic experiences

Well located

Customer review rating 5.0/5

Bev S. Couples - 04/06/2021 Confirmed reviews ALL

Very good.

Comfortable stay

Customer review rating 3.5/5

Pam K. Friends - 03/06/2021 Confirmed reviews ALL

Accessible room was comfortable, clean, quiet and had everything we needed to make our stay enjoyable.

Great stay

Customer review rating 4.0/5

Jane Business - 30/05/2021 Confirmed reviews ALL

stayed for 3 nights. beds clean, comfy and warm. hospitality of desk staff second to none. got help when requested and they went above and beyond helping us when the covid outbreak occured and we needed new paperwork completed and we didnt have a computer!

Dear Jane & John S., Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Good location

Customer review rating 4.0/5

Robert M. Couples - 30/05/2021 Confirmed reviews ALL

As we have friends in the area, we find this hotel convenient in its location, with good sized rooms and comfortable furniture. This was our third stay.

Dear Rob M., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Enjoyable, comfortable stay

Customer review rating 4.5/5

Mstequila Couples - 28/05/2021 Confirmed reviews ALL

Spent the night for a wedding, very pleased with the comfort, decor & size of room

Dear Annemarie E., Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Comfortable stay

Customer review rating 4.0/5

Rudolf D. B. Couples - 27/05/2021 Confirmed reviews ALL

A large comfortable room. It was good to be in the centre of town close to restaurants and shops.

Dear Rudolf De B., Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

good stay, services and what is available is very good

Customer review rating 4.5/5

David H. Business - 27/05/2021 Confirmed reviews ALL

Generally very good, room was not as clean as previously and advised reception of this. Kettle was stained and dirty, toilet seat was broken

Dear David H., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Lovely room

Customer review rating 4.5/5

Claire A. Couples - 25/05/2021 Confirmed reviews ALL

After a bit of a confusing email conversation with the hotel via Booking.com we were given a room upgrade on arrival. The room was lovely and the coffee machine was a great bonus!

Dear Claire A., Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

It was a convenient place to stay

Customer review rating 3.5/5

Vicki B. Friends - 25/05/2021 Confirmed reviews ALL

Although relatively comfortable, I was disappointed in the over cleanliness (shower floor grotty, In fact I have used cleaner caravan park amenities, dirt on skirting boards behind desk) There was no light globe in bathroom hanging light and the tea and milk was not replaced for the second night ! No fan in the bathroom! So mirror fogged up and literally raining on front window due to lack of ventilation! And lastly what motel Doesn’t provide room service !?

Dear Vicki B., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative departments, we would also like to apologise for any miscommunication as we do provide In Room Dining through Newmason. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Good stay

Customer review rating 4.0/5

Steven C. Families - 25/05/2021 Confirmed reviews ALL

Enjoyed the room stay very much. It would have been happier if we are given a bottle of wine or something as the hotel does not have drink vouchers for accor plus member

Dear Steven C., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Perfect spot for a theatre weekend

Customer review rating 4.0/5

Alison Couples - 25/05/2021 Confirmed reviews ALL

Perfect location. Spacious, comfortable, and clean room with a nice view (we were in a corner room). Good to have an undercover car park as it was a frosty night. The only problem was there was no extractor in the bathroom. This meant, after 2 showers, the whole room was wet. The floor was soaking and I had to wipe with towels for fear of slipping. It also meant smells lingered (!).

Dear Alison M., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul _______________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Suited our needs well

Customer review rating 3.5/5

Krystal Families - 24/05/2021 Confirmed reviews ALL

Good overall stay Clean rooms Comfy beds Rooms need better ventilation and fans in bathrooms.

Dear Krystal R., Thank you for taking the time to review Mercure Warragul. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Well Located

Customer review rating 5.0/5

Greg Families - 24/05/2021 Confirmed reviews ALL

Stop over whilst visiting friends

Dear Greg D., Thank you for taking the time to review Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Great location and very comfortable

TripAdvisor rating 5.0/5

GarryAdler 14/12/2020 TripAdvisor review

Very friendly and helpful staff. The room has space and the beds were very comfortable. Bathroom and shower was great. The hotel is located in a very central location and is close to shops, cinemas and restaurants.

Room Cleanliness

TripAdvisor rating 3.0/5

Jeff P Solo travel - 12/08/2019 TripAdvisor review

I requested my room be made up on one day and all they did was change one towel. No bed made, no general tidy. Really not good enough. I had pulled my bed up before I left for the day and it was exactly the same when I returned. For the money I paid per night I would expect better service

Hello "Jeff P", Thank you very much for your feedback! While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thank you again for helping us improve & we hope to welcome you back in Warragul! Very warm regards, Vic Pahwa General Manager 03 5618 3500

Our most recent 20 reviews

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