Mercure Warragul 4 stars

Customer review rating 4.6/5 2,603 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Warragul
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ideally situated in the Warragul CBD

  • Complimentary Undercover Parking

  • Complimentary Gym Access

  • Modern Event Spaces

  • Privilege King Spa Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLARMARINEPaying
  • Early check-in/Late check-outPaying
  • Cash machine
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warragul

23 Mason Street
3820
warragul
australia

Tel: +61356183500

Fax: (+61)3/56183599

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLARMARINE At 130km / 80 miles - Shuttle paying

  • By train

    WARRAGUL STATION At 0km / 0 miles

  • By train

    WARRAGUL STATION At 0km / 0 miles

GPS :-38.162985, 145.933241

Our accommodation(s)

Superior Room 1King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Premier Spa Suite with King Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

PRIVILEGE KING ROOM

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

NEWMASON EAT DRINK RELAX

Type of cuisine: Bistro

Newmason Eat Drink Relax Bistro is part of the Mercure Warragul complex.* It offers breakfast, full bistro dining and wwood-firedpizzas, with Alfresco dining and a function room options available. * Accor Member benefits not available.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is perfect for guests to relax and have an enjoyable conversation. It features an alfresco area outdoor terrace and TAB facilities. Loyalty Member Discounts not applicable.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Warragul

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,603 reviews

tripadvisor

TripAdvisor Rating 4.5/5

188 reviews

Comvenient

Customer review rating 4.6/5

Mark B. Business - 26/11/2020 Confirmed reviews ALL

Excellent to be served as a walk up customer with a reasonable rate.

Friendly staff and great accommodation

Customer review rating 4.6/5

Suzy Business - 25/11/2020 Confirmed reviews ALL

great stay, room was modern & large along with very friendly staff.

Clean and great location

Customer review rating 4.6/5

Gayle I. Couples - 23/11/2020 Confirmed reviews ALL

Just one thing to discuss with the restaurant staff please the noise they make when emptying the rubbish at night / bottles in the skip bin behind the motel is really load.. there might be a better alternative than emptying them late at night..

Dissapointing

Customer review rating 4.6/5

John D. Business - 21/11/2020 Confirmed reviews ALL

Checked in and sent 1st room on second floor- room dirty, bed linen on floor, bathroom rubbish bin full, sent to a second room again on second floor- dirty again!!! Bed linen on floor, etc. sent to a third room! This time clean. This is a totally unacceptable experience as a first stay after COVID lockdown. Your cleaning protocols are seriously lacking.

Dear Mr. D., Thank you for taking the time to provide your valuable feedback. I am disappointed to learn of the housekeeping short falls you encountered on your previous stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Everything I needed in one place

Customer review rating 4.6/5

Tiffany Business - 19/11/2020 Confirmed reviews ALL

Easy access, nice quiet & dark room, dinner option within the same building made my evening stay options easy. Breakfast across the street was nice option also. Staff very friendly and welcoming. Great priced accomodation.

Dear Tiffany G., Thank you for choosing to stay at Mercure Warragul and for your wonderful review. At Mercure Warragul we pride ourselves on our friendly and welcoming service and I am delighted to hear that this was demonstrated throughout your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Great night. Such a comfy king bed. Clean and bright hotel.

Customer review rating 4.6/5

Bruno Couples - 18/11/2020 Confirmed reviews ALL

Our one night stay was very comfortable indeed. The bed linen and the bed were perfect. The hotel is new and clean and very bright. Our room was huge (complimentary upgrade was advised) and very well appointed. The only downside was that the towels were very thin and both the television remote and the coffee pod container were very dusty and slightly sticky.

Great Stay

Customer review rating 4.6/5

Anonymous Couples - 17/11/2020 Confirmed reviews ALL

Friendly staff from the moment we arrived. Room was ready early, was very clean and had all the amenities and consumables I'd expect from a Mecure property. However, only having room services available from 5:30pm in the current market (of limited availability of local restaurants and cafes) plus the fact the NewMason's is also running limited serving hours was an inconvenience.

Overall fabulous

Customer review rating 4.6/5

Misha M. Business - 17/11/2020 Confirmed reviews ALL

great stay great location great rooms just need to clean the window sills

Comfortable and clean. Great location!!

Customer review rating 4.6/5

Jenny Families - 16/11/2020 Confirmed reviews ALL

We stayed at the Mercure Warragul as a bit of a treat after the many weeks of Melbourne lockdown and also visiting family. Not much of a view but the room was lovely and clean with a comfy bed. The spa was big enough for 2 people and was a treat too. The hotel is right in the middle of town and close to everything. We would definitely recommend it to others.

Always enjoyed staying here

Customer review rating 4.6/5

Sam E. Couples - 16/11/2020 Confirmed reviews ALL

I used to stay here for work and it’s always been a great experience. Staff are lovely

Lovely stay

Customer review rating 4.6/5

Aj Families - 14/11/2020 Confirmed reviews ALL

Lovely big room, nice and clean, comfy bed, great location and food from room service was delicious. Great stay all round.

Well located

Customer review rating 4.6/5

Bev S. Couples - 07/11/2020 Confirmed reviews ALL

Was lovely and quite. And great having the restaurant next door

Well locared

Customer review rating 4.6/5

Stuart P. Business - 06/11/2020 Confirmed reviews ALL

Rooms clean no instructions on how to use remotes for heating Looked over bins and back of carpark

Dear Mr.P., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Great stay

Customer review rating 4.6/5

Elizabeth Solo - 03/11/2020 Confirmed reviews ALL

Crisp, really clean room. Excellent service at reception, on both arrival and departure.

Always a nice stay

Customer review rating 4.6/5

Susan Couples - 01/11/2020 Confirmed reviews ALL

Great location, excellent price, friendly reception. The cleaning of 106 could be a little better. Previous guests had left alcohol in the fridge and a hair band was on the floor. The drain cover in the bathroom came off when we stood in it with damp feet, and the drain is full of hair and dirt. Window very dirty with dust on screen and narrow ledge inside. Apart from that, it’s always a good stay.

Customer review rating 4.6/5

William B. Business - 31/10/2020 Confirmed reviews ALL

Use of Convention Room for Corporate AGM & Meeting

Good location

Customer review rating 4.6/5

Mark O. Business - 29/10/2020 Confirmed reviews ALL

I have stayed several times at the Warragul Mercure. All times have been fine, great staff, clean amenities. Was a little disappointed this time to go to my room and find a pair of used men’s underwear lying on the bathroom floor, which in this time of covid, would tell me the bathroom had not been cleaned properly. Any other time I would not have made an issue of it. I spoke to the manager who resolved the problem immediately. My only concern was the health risk.

A stay in Warragul

Customer review rating 4.6/5

Quentin Couples - 28/10/2020 Confirmed reviews ALL

Booking was easy and checkin was good. Lady on the counter was friendly and extremely helpful. Nothing was too much for her. Excellent service. Room was okay but a bit of maintenance would not go astray. Bathroom hinges squeak so loud it woke my partner and when the toilet was flushed, pipe hammer was loud enough to wake her as well. The TV needs updating and the one channel we wanted to watch had no sound. Also Foxtel had been shutdown due to low numbers caused by Covid-19 On the positive side, the bed was very comfortable and the room was clean.

Suits our needs.

Customer review rating 4.6/5

Brian M. Couples - 25/10/2020 Confirmed reviews ALL

Nice room, comfortable bed, great location, safe and secure, friendly and efficient staff.

Well located , close to amenities, very helpful staff

Customer review rating 4.6/5

Edward P. Couples - 24/10/2020 Confirmed reviews ALL

I found the staff very accommodating and helpful, and the accommodation is close to good cafes ,restaurants and shops

Our most recent 20 reviews

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