Mercure Warragul 4 stars

Was nice to get away for a night for wedding anniversary. Was very comfortable room.

Internet didn't work, there was no reception even during the day to address this. There was no plug for the spa and again no reception to address this. The fridge in the cupboard hits the door and often stays open as it is a poor fit

Location is central, the staff are welcoming, parking is convenient, and the accommodation is of high quality.

I initially tried to contact the Mercure Warragul direct but the phone transferred to another location after ringing a long time, then l was told the Hotel would ring me back (l felt this a bit disappointing and nearly booked elsewhere) I then went to Wotif and booked and payed myself as l really wanted to be in Warragul. The hotel did ring me back later on but l had already booked via Wotif, l prefer to deal with the Hotel directly as l always do with Quest. On arrival the lady on the counter was most helpful and made me feel welcome and checked me in with ease. I enjoyed my stay but would only add that in the morning l discovered that something slippery had been spilled over the bathroom floor. (like lotion or cream of some kind from previous guests) this had been mopped over but not removed and l nearly slipped and fell on it especially after my shower when it became wet. I meant to advise the front desk or leave a note but l forgot as l had work issues on my mind. This gave me the impression that perhaps cleaning was rushed or hurried as well as being hazardous. Overall l enjoyed my stay it was quiet, comfortable and within close proximity to eateries, all staff l encountered were friendly and neatly dressed and groomed. Would l stay here again I'm not sure I do regularly travel at least 3 or 4 times a month within this region its something l will have a think about.

Clean, neat, good size rooms, friendly staff

staff are very professional - fantastic check in and check out. room are always immaculate. comfortable bed.

We were greeted by Anna upon arrival, she was very friendly and made us feel instantly welcome. we had just been advised that our valentines days plans were cancelled over the weekend due to lockdown which was disappointing but our night at the Mercure definitely made up for it. thanks for an amazing stay - we will be back for sure :)

Lovely clean room and nice staff

Great comfortable stay as always

Easy check in and check out. Great room service. Overall room very clean and quite big enough

Everything was good apart from the shower. Cheap flimsy plastic showerhead and soap dish isn't a good look The bedhead picture board dirty with stains

Check in was friendly. Room keeping was not good. The housemaid missed making up our room, and I had to mention it to her when she passed by in the coridoor. She eventually came in while we went out. We noticed chocolate stains under the bed - not ours, probably previous guests. The hotel housekeeping should have noticed this and got the carpet cleaned accordingly. We also found a long hair on the bed spread after housekeeping. We did not sleep particularly well due to noisey guests who were shouting and banging around all night long in party mode. Maybe this was due to a wedding party - not sure. Sorry we thought this place would have been quiet as mentioned on the website. Unfortunately we found it the opposite to that.

we were only there for 1 night cannot give an answer.

After driving for 10hrs from NSW I was greeted by a very friendly staff member Jess great smile and very helpful, the General Manager Anna was equally amazing new everything I needed to know about the hotel and went out of her way to help. Well done team!

We would have liked drawers in room for undies socks. Porch needs a good clean. We will come again. Lovely staff thank you