Mercure Warragul 4 stars

Customer review rating 4.6/5 2,713 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Mercure Warragul
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+ 18 Services

Hotel extras

  • Ideally situated in the Warragul CBD

  • Complimentary Undercover Parking

  • Complimentary Gym Access

  • Modern Event Spaces

  • Privilege King Spa Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TULLARMARINEPaying
  • Early check-in/Late check-outPaying
  • Cash machine
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warragul

23 Mason Street
3820 warragul
australia

Tel: +61356183500

Fax: (+61)3/56183599

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLARMARINE At 130km / 80 miles - Shuttle paying

  • By train

    WARRAGUL STATION At 0km / 0 miles

  • By train

    WARRAGUL STATION At 0km / 0 miles

GPS :-38.162985, 145.933241

Our accommodation(s)

Superior Room 1King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Premier Spa Suite with King Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

PRIVILEGE KING ROOM

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

NEWMASON EAT DRINK RELAX

Type of cuisine: Bistro

Newmason Eat Drink Relax Bistro is a part of the Mercure Warragul complex. It offers breakfast, full bistro dining and woodfired pizzas. Alfresco dining, function room and TAB facilities are also available. Accor Member benefits are not available.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is perfect for guests to relax and have an enjoyable conversation. It features an alfresco area outdoor terrace and TAB facilities. Loyalty Member Discounts not applicable.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum capacity: 45 people

Find out more

Our guest reviews for
Mercure Warragul

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,713 reviews

tripadvisor

TripAdvisor Rating 4.5/5

191 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Always great to come back!

Customer review rating 4.0/5

Martina Friends - 28/02/2021 Confirmed reviews ALL

Love the Mercure in Warragul. Fantastic service, lovely helpful staff und excellent restaurant attached.

Met expectations

Customer review rating 4.0/5

Warren Business - 28/02/2021 Confirmed reviews ALL

Stayed for business. Great spot, great staff but bed very ordinary

Always a good stay

Customer review rating 4.5/5

Anthony F. (. T. Business - 26/02/2021 Confirmed reviews ALL

Glad to be back, well located and well catered for business travel

Excellent Facility for our needs.

Customer review rating 5.0/5

Sonia Friends - 25/02/2021 Confirmed reviews ALL

We have stayed with you before for one night. This time we were with friends and their family for a funeral and you provided us all with what we needed at this difficult time. Your facility is excellent Location spot on. Rooms and food fantastic. Thankyou

Not clean

Customer review rating 2.5/5

Jennifer O. Business - 24/02/2021 Confirmed reviews ALL

Booking and reception were great. Friendly, professional and helpful. Not good was the bathroom not being clean. There was hair in the bath drain and bits floating around the spa bath when I ran a bath. The toilet seat is damaged and needs fixing. It slides off to one side. A result of bad design and placement. There is a lack of storage in the bedroom. No drawers to put small things. We had to rely on keeping things in our luggage instead of being able to unpack. I suspect you’ve removed furniture because of covid but really there should be drawer space next to the beds and your cleaners should be able to clean properly. Also, not good that you failed to advise that the restaurant is not honouring the Accor membership meal deals.

Nice stay in comfortable room with nice bed

Customer review rating 4.0/5

Anonymous Couples - 24/02/2021 Confirmed reviews ALL

Was nice to get away for a night for wedding anniversary. Was very comfortable room.

Average at best especially for the price

Customer review rating 2.0/5

Anonymous Business - 20/02/2021 Confirmed reviews ALL

Internet didn't work, there was no reception even during the day to address this. There was no plug for the spa and again no reception to address this. The fridge in the cupboard hits the door and often stays open as it is a poor fit

Location is good and accommodation is of high quality.

Customer review rating 4.5/5

Anonymous Business - 19/02/2021 Confirmed reviews ALL

Location is central, the staff are welcoming, parking is convenient, and the accommodation is of high quality.

Was a good central location

Customer review rating 3.5/5

Darren R. Business - 17/02/2021 Confirmed reviews ALL

I initially tried to contact the Mercure Warragul direct but the phone transferred to another location after ringing a long time, then l was told the Hotel would ring me back (l felt this a bit disappointing and nearly booked elsewhere) I then went to Wotif and booked and payed myself as l really wanted to be in Warragul. The hotel did ring me back later on but l had already booked via Wotif, l prefer to deal with the Hotel directly as l always do with Quest. On arrival the lady on the counter was most helpful and made me feel welcome and checked me in with ease. I enjoyed my stay but would only add that in the morning l discovered that something slippery had been spilled over the bathroom floor. (like lotion or cream of some kind from previous guests) this had been mopped over but not removed and l nearly slipped and fell on it especially after my shower when it became wet. I meant to advise the front desk or leave a note but l forgot as l had work issues on my mind. This gave me the impression that perhaps cleaning was rushed or hurried as well as being hazardous. Overall l enjoyed my stay it was quiet, comfortable and within close proximity to eateries, all staff l encountered were friendly and neatly dressed and groomed. Would l stay here again I'm not sure I do regularly travel at least 3 or 4 times a month within this region its something l will have a think about.

Great value

Customer review rating 4.5/5

Rom K. Couples - 16/02/2021 Confirmed reviews ALL

Clean, neat, good size rooms, friendly staff

comfortable rooms

Customer review rating 5.0/5

Melissa Business - 16/02/2021 Confirmed reviews ALL

staff are very professional - fantastic check in and check out. room are always immaculate. comfortable bed.

Amazing stay

Customer review rating 5.0/5

Manon &. E. Couples - 15/02/2021 Confirmed reviews ALL

We were greeted by Anna upon arrival, she was very friendly and made us feel instantly welcome. we had just been advised that our valentines days plans were cancelled over the weekend due to lockdown which was disappointing but our night at the Mercure definitely made up for it. thanks for an amazing stay - we will be back for sure :)

Great hotel

Customer review rating 4.0/5

Sue Couples - 09/02/2021 Confirmed reviews ALL

Lovely clean room and nice staff

Dear Sue D., Thank you for choosing to stay at Mercure Warragul and for your wonderful review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. . Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Well located

Customer review rating 5.0/5

David N. Business - 09/02/2021 Confirmed reviews ALL

Great comfortable stay as always

Dear David N., Thank you for choosing to stay at Mercure Warragul and for your wonderful review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.
Customer review rating 4.5/5

Anonymous Business - 07/02/2021 Confirmed reviews ALL

Easy check in and check out. Great room service. Overall room very clean and quite big enough

Dear Barbara W., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

No bad for a country town

Customer review rating 3.5/5

Chris Business - 07/02/2021 Confirmed reviews ALL

Everything was good apart from the shower. Cheap flimsy plastic showerhead and soap dish isn't a good look The bedhead picture board dirty with stains

Dear Chris P., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Centrally located but we won't be back

Customer review rating 1.5/5

Paul Couples - 06/02/2021 Confirmed reviews ALL

Check in was friendly. Room keeping was not good. The housemaid missed making up our room, and I had to mention it to her when she passed by in the coridoor. She eventually came in while we went out. We noticed chocolate stains under the bed - not ours, probably previous guests. The hotel housekeeping should have noticed this and got the carpet cleaned accordingly. We also found a long hair on the bed spread after housekeeping. We did not sleep particularly well due to noisey guests who were shouting and banging around all night long in party mode. Maybe this was due to a wedding party - not sure. Sorry we thought this place would have been quiet as mentioned on the website. Unfortunately we found it the opposite to that.

Dear Paul C., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback will be passed on to the relative department to ensure it has been rectified. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

good location friendly helpful staff

Customer review rating 4.0/5

Anonymous Couples - 06/02/2021 Confirmed reviews ALL

we were only there for 1 night cannot give an answer.

Dear Giovanni F., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Amazing staff, comfortable rooms

Customer review rating 5.0/5

Sam W. Business - 05/02/2021 Confirmed reviews ALL

After driving for 10hrs from NSW I was greeted by a very friendly staff member Jess great smile and very helpful, the General Manager Anna was equally amazing new everything I needed to know about the hotel and went out of her way to help. Well done team!

Dear Sam W., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Well located

Customer review rating 5.0/5

Joan A. Couples - 05/02/2021 Confirmed reviews ALL

We would have liked drawers in room for undies socks. Porch needs a good clean. We will come again. Lovely staff thank you

Dear Joan A., Thank you for choosing to stay at Mercure Warragul and for your wonderful review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your feedback will be passed on to the relative departments to ensure it has been rectified. We hope to welcome you back in the near future. Sincerely, Anna Coffey General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

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