Mercure Warragul 4 stars

Customer review rating (ALL Rating) 4.5/5 726 reviews

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Description

Hotel extras

  • Ideally situated in the Warragul CBD

  • Complimentary Undercover Parking

  • Modern Event Spaces

  • Privilege King Spa Rooms

Our accommodation(s)

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Hotel location

Mercure Warragul

23 Mason Street
3820 WARRAGUL
Australia

GPS:-38.162985, 145.933241

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NEWMASON EAT DRINK RELAX

Newmason Eat Drink Relax Bistro is a part of the Mercure Warragul complex. It offers breakfast, full bistro dining and woodfired pizzas. Alfresco dining, function room and TAB facilities are also available. Accor Member benefits are not available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  726 reviews

Customer review rating 5.0/5

Scott A. Couples - Confirmed reviews ALL

As always a pleasant stay

Customer review rating 4.5/5

Jillian S. Couples - Confirmed reviews ALL

Really comfortable room, great position. The only thing that would have been better if the frosting on the glass on the patio , did not go up so high, so we could have had a view.

Customer review rating 4.5/5

Adam M. Business - Confirmed reviews ALL

N/A

Customer review rating 2.5/5

Veronica L. Families - Confirmed reviews ALL

Our bed was comfortable. It was walking distance from the train station. The room was spacious. There was easy access to the restaurant. The lady on arrival didn’t know how to check us in with a gift card so we had to wait for someone else to be served before us that just walked in. My gift card had an extended expiry date & I booked the stay before the new expiry date not realising I had to also redeem the card upon booking. When we checked out the lady said she cannot use the gift card & that I needed to pay for my stay. I told her I would ring Accor first thing in the morning the next day to sort this out & so I left. I received 5 phone calls from the hotel after I left with the 5th call telling me my gift card cannot be accepted & they will not wait until Monday morning for me to sort this out with Accor. They told me they are going to charge my card but my card declined because I didn’t have money in there for the hotel stay. These calls all occurred whilst I was trying to spend time with my kids on Mother’s Day. It was so distressing thinking about paying this money knowing very well the issue would be resolved in a matter of hours after speaking with Accor. I did ring Accor the next day who instantly helped me by extending my gift card expiry date to allow me to pay for my hotel stay. I rang the hotel & the gift card worked. Most distressing end to a hotel stay ever.

Customer review rating 2.5/5

Grant M. Couples - Confirmed reviews ALL

No room upgrade. No welcome drink. No explanation given.

Other web-users rate our hotel

  • 223 reviews 9.7/10 Location
  • 503 reviews 7.8/10 Room
  • 347 reviews 8.4/10 Service
  • 10 reviews 5.8/10 WiFi
  • 217 reviews 8.3/10 Cleanliness
  • 68 reviews 8.8/10 Vibe
  • 26 reviews 5.3/10 Breakfast
  • 5 reviews 10/10 Sustainability

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