Mövenpick Resort & Spa Bintan Lagoon 5 stars

Customer review rating (ALL Rating) 4.6/5 223 reviews

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Jalan Indera Segara Site A12, Sebong Lagoi Teluk Sebong, Kab Bintan Kepulauan Riau, 29155 Bintan, Indonesia

Description

Hotel extras

  • Nestled on a white sandy beach featuring 420 stylish rooms overlooking the South China Sea.

  • With gastronomy at its heart, featuring five unique dining destinations.

  • The Recreation Village - blending family fun and fitness in one vibrant hub.

  • 11 versatile meeting spaces spanning over 2,000 sqm

  • Access two world-class golf courses designed by renowned Jack Nicklaus and Ian Baker-Finch

Our accommodation(s)

Hotel location

Mövenpick Resort & Spa Bintan Lagoon

Jalan Indera Segara Site A12, Sebong Lagoi Teluk Sebong, Kab Bintan Kepulauan Riau
29155 Bintan
Indonesia

GPS:1.19172, 104.42421

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  223 reviews

Customer review rating 4.5/5

Ravn J. Couples - Confirmed reviews ALL

2 nights stay at this very well renovated hotel, beautiful location at the lagoon, very quiet

Dear Guests, Thank you for your kind feedback. We’re delighted to hear that you enjoyed your stay and appreciated our beautiful renovation, peaceful lagoon setting, and the service from our fantastic team. It is especially pleasing to know that the quiet and relaxing atmosphere helped make your two-night stay enjoyable. We truly appreciate your support and hope to welcome you back again soon. Warm regards, Richard Margo General Manager

Customer review rating 4.5/5

George S. Families - Confirmed reviews ALL

Overall well maintained

Customer review rating 5.0/5

Arlie M. Families - Confirmed reviews ALL

Lots of kids and families to do. We had a great time and when our kids got sick, the staff was incredibly helpful and kind.

Dear Guests, Thank you for your wonderful feedback. We’re delighted to hear that you and your family had such a great time enjoying our facilities and the family-friendly atmosphere. It is especially meaningful to know that our team was able to support you with care and kindness when your children were unwell. Looking after our guests in such moments is something we take very seriously, and your recognition means a great deal to us. We truly appreciate your kind words and hope to welcome you and your family back again soon. Warm regards, Richard Margo General Manager

Customer review rating 4.5/5

Fang L. Families - Confirmed reviews ALL

Family had a wonderful 4 nights at the resort despite it not being fully opened yet. The rooms were comfortable and service was amazing! My personal fav was the well equipped gym and my kids thoroughly enjoyed kids club and the Port 19 buffet.

Dear Guests, Thank you for your wonderful feedback. We’re delighted to hear that you and your family had such an enjoyable 4-night stay with us. It is especially rewarding to know that you found the rooms comfortable and the service amazing. We’re also pleased that you enjoyed the well-equipped gym, while your children had such a great time at the kids club and the Port19 buffet. We truly appreciate your understanding as we continue through our opening phase, and your kind words mean a great deal to all of us. We hope to have the pleasure of welcoming you and your family back again soon. Warm regards, Richard Margo General Manager

Customer review rating 4.0/5

Chihiro Y. Couples - Confirmed reviews ALL

We enjoyed the facility, pool, food and the great hospitality by staff in the hotel. They never missed to greet us with a smile. The room was clean and neatly renovated. The pick up from the ferry terminal and also drop off from hotel to the ferry terminal was very handy and convenient. Chocolate hour made my husband very happy. The buffet for both morning and dinner is nice, the food selection is great but when it gets very crowded especially for dinner, it gets pretty chaotic and you start seeing empty dishes here and there, lacking some cutleries etc. I could see that the usually amazing staffs were overwhelmed enough that they couldn’t take care of little things anymore. We were very happy overall until we found a huge cockroach on the coffee cup corner. We immediately asked to get it cleaned. The staff came immediately and switched the coffee cups, nevertheless, we were feeling very uncomfortable. We were contemplating to ask for a room change until we found another dead body of cockroach in the wardrobe. That moment we asked manager to come over and check and document the evidences. Suryadi took care of us well, he offered us a replacement room that night, but we were unhappy that it was just a room replacement and nothing more given that we had to repack and change rooms at 22 PM. Therefore we asked him to talk to us the next day. Overall it was handled well, but the best is that he would escalate himself without us asking for further compensation. The next day, Doni came to us with sincere apology and his name card and offered us one night of free charge which we found it reasonable and we thank for the compensation. Other than this incident in general we are very happy and probably will stay again. Thank you for your great hospitality! :) Few small recommendations - we stayed in Radisson Blu located in another island and found these items very convenient: drying rack for swimsuits in the room, baskets to carry your items to the pool, flip flops Could be worth a thought!

Dear Guests, Thank you very much for taking the time to share such detailed feedback, and above all, for your understanding and willingness to return despite the unfortunate incident encountered during your stay. We are truly pleased to know that you enjoyed so many aspects of the resort, from the facilities, pools, food, and Chocolate Hour, to the friendliness and hospitality of our team. Your kind recognition of our colleagues and the convenience of the ferry transfers means a great deal to us. At the same time, please once again accept my warmest apologies regarding the pest issue you experienced in your room. While I appreciate your acknowledgment that the situation was ultimately handled well by Suryadi and Doni, I fully understand the discomfort and inconvenience caused, especially having to repack and move rooms late in the evening. This certainly does not reflect the standards we aim to deliver. Your comments have been taken very seriously, and additional preventive pest control and room inspection measures have already been reinforced. We are also grateful for your thoughtful suggestions regarding drying racks, pool baskets, and flip-flops, which are excellent ideas as we continue improving the guest experience. Most importantly, thank you sincerely for your trust in considering a return stay with us. Should your travels bring you back to Bintan, please feel free to contact me directly at ri… , and I will personally ensure that every possible comfort is afforded to you and your family. Warm regards, Richard Margo General Manager

Other web-users rate our hotel

  • 84 reviews 8/10 Location
  • 170 reviews 8.8/10 Room
  • 317 reviews 9.5/10 Service
  • 137 reviews 9.8/10 Vibe
  • 82 reviews 8.9/10 Cleanliness
  • 74 reviews 9.3/10 Breakfast

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