ibis budget Singapore Ruby

We arrived at the hotel after a long day. To our surprise, the hotel was suddenly transformed into a quarantine hotel and closed to guests. Although we had a pre-paid reservation, no one informed us about it or provide solutions in advance. The security guard was skeptic in the beginning but finally he agreed to call someone from inside who redirected us to another hotel. One of the reasons why we selected this hotel was its proximity to the MRT in direction of the airport. This was not the case for the hotel they sent us. Also, when we arrived to the new hotel (fortunately the taxi was paid by them) it took around 15 minutes until the "system" allowed us to check in.

Good Location and Good Service. Convenient to go anywhere by bus or MRT(walk 8-10 min). Around hotel have a store and food center. Hotel have a cooler hot&cold water and coffee/tea for guest at lobby.

Pros: Location is good, There's a lot to eat in Geyland. Hi Banh Mi does amazing fried bananas. The staff were friendly and available 24hrs Negatives: Rather unclean. There was a thick layer of dust above the headboard. There was also a lot of dust and a dead roach under the bed. Almost all of the linens had a stain on them. Everything else was well cleaned, but the dust triggered my allergies and I had a horrible stay until I worked out it needed to be cleaned. Ibis Pearl was cleaner (though there was a layer of dust on the tv) In my room there was no soap next to the hand basin, only in the shower/toilet. So if you wanted to wash your hands you had to go into the wet room to get soap. I asked reception for a bar of soap but they didn't have any to offer, this seems like a pretty bad oversight. The room felt rather small compared to a similar room at ibis pearl, though the desk here faced out the window which was nice

Incredibly rude (and possibly racist) night staff who tried to increase the price by $30 because I walked in from a late flight at 2am and was looking for somewhere to sleep before my connecting flight the next day. Her attitude was so bad and unhelpful and she had told me to leave the premises before I could even call a taxi. She was very aggressive, swore at me and made me feel so unwelcome I left. Maybe the day staff are better but AVOID AT ALL COSTS IF ARRIVING AT NIGHT. Possibly the rudest most inhospitable person in the whole of Singapore works here at night. Wouldn't even stay here at half the price offered let alone $30 more that this woman tried to con from me because of how bad the hospitality is.

Stayed with my family while on vacation in Singapore. Hotel was nice. Good location and accommodating staffs. Rooms are nice and clean. We enjoyed our stay here while were on Singapore. I hoope to come back soon after the pamdemic.