Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,086 reviews

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Grand Mercure Singapore Roxy - Image 1
Grand Mercure Singapore Roxy - Image 2
Grand Mercure Singapore Roxy - Image 3
Grand Mercure Singapore Roxy - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM 2 SINGLE BEDS

Photo out of - SUPERIOR ROOM 2 SINGLE BEDS

Spacious room with City or Pool View, with comfortable microfiber Duvet & microgel Pillow, Bedroom Slippers, Bathtub, Toiletries, Lounge Chair & Table, TV, coffee/tea making facilities, Writing Desk, Safe Deposit & unlimited High Speed WiFi.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Spacious room on upper floors, mattress topper, microfiber duvet & microgel pillow, bedroom slippers, bathrobe, bathtub, toiletries, lounge chair & table, TV, coffee/tea making facility, writing desk, safe deposit & unlimited WiFi.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Spacious room on upper floors, mattress topper, microfiber duvet & microgel pillow, bedroom slippers, bathrobe, bathtub, toiletries, lounge chair & table, TV, coffee/tea making facility, writing desk, safe deposit & unlimited WiFi.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Spacious & modern 37 m² room which features all the pleasures of a Deluxe Room with direct access to outdoor pool & deck from veranda. Modern tiled flooring & unlimited WiFi.

  • Views:

    Pool side

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Located on the Premium Floors, non-smoking room features all the pleasures of a Deluxe Room plus welcome amenities, personalized Check-In/Out, breakfast and daily evening refreshments at Breez Bistro Bar 6-8pm, 2-hr use of Meeting Room.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Located on the Premium Floors, non-smoking room features all the pleasures of a Deluxe Room plus welcome amenities, personalized Check-In/Out, breakfast and daily evening refreshments at Breez Bistro Bar 6-8pm, 2-hr use of Meeting Room.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Suite

Photo out of - Junior Suite

Located on the Premium Floors & features a large room size of up to 52m². Enjoy welcome amenities, personalized Check-In/Out, breakfast and daily evening refreshments at Breez Bistro Bar 6-8pm, 2-hr use of Meeting Room.

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 576 rooms
  • 2 rooms for people with reduced mobility
  • 77 connecting rooms
  • 554 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

4 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Swimming Pool

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Sailing

  • Nearby

Water-skiing

  • Nearby

Wind surfing facilities

  • Nearby

Jogging track

  • Nearby

Kayaking

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 36 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.2 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Accessible parking
Book

JIA WEI CHINESE RESTAURANT

Photo out of - JIA WEI CHINESE RESTAURANT

Quality chinese cuisine using freshest ingredients with Chef's skills and innovation on classic recipes. Jia Wei Chinese Restaurant is the perfect place to have a meal with our relaxed ambience and attentive friendly service.

Cooking style
Chinese
Classifications & labels
0
Capacity
50
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 Singapore, Singapore
Telephone +65 6340 5678
Menu PDF
Find out more and book
Opening hours
Monday Closed
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Quality chinese cuisine using freshest ingredients with Chef's skills and innovation on classic recipes. Jia Wei Chinese Restaurant is the perfect place to have a meal with our relaxed ambience and attentive friendly service.

Book

A haven of charm, warmth, and delectable pastries. Get your morning coffee or tea and pair it with our sweet bakes. If you're in a rush, grab our to-go sandwiches!

Located on Level 4 by the pool, guests can enjoy snacks from both indoor & outdoor by the pool.

Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor & outdoor by the pool.

Enjoy our Breakfast set in Feast Asia restaurant from 7 am to 10.30am daily. Our Executive Chef recommends that you try our freshly prepared omelettes, cooked exactly to your liking or experience some of Asia's local delights!

Whether you're a regular at the gym or new to health and fitness, Grand Mercure Singapore Roxy is great for Business or Leisure travellers. Energise your day with a run on our various treadmills! Or enjoy a good work out with our selection of weights

Nestled in the heart of heritage Katong, we offer the ideal wedding venue for couples wishing to fullfill their life long dream. With a wide variety of banquet rooms available to select from, we are confident that we can cater to all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,086 reviews

Customer review rating 4.5/5

Cedric A. F. Business - Confirmed reviews ALL

Dear Mr Cedric A. F., Thank you for your positive feedback regarding our location, spacious rooms, well-equipped gym, and relaxing pool. We are delighted to hear that you had a pleasant experience at our hotel and appreciate your kind words. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

A B. M. Z. C. Business - Confirmed reviews ALL

Dear Mr A B. M. Z. C., Thank you for your positive feedback regarding the cleanliness and spaciousness of our rooms. We appreciate your suggestion about providing glass bottles for refilling, as we continuously strive to enhance our guests' convenience and comfort. Best regards, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.0/5

Pau Y. S. Couples - Confirmed reviews ALL

Dear Mr Pau Y. S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your stay comfortable and appreciated the upgraded air conditioning controller. Your feedback about enhancing the room experience to create a more relaxing atmosphere is valuable, and we will certainly take it into consideration. Additionally, we will review the TV connection and resolution issues you mentioned to ensure a better viewing experience for our guests in the future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 3.5/5

Devarajan P. S. Business - Confirmed reviews ALL

Dear Mr Devarajan P. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Isireli T. K. Business - Confirmed reviews ALL

Dear Mr Isireli T. K., Thank you for your positive feedback regarding our location and comfort. We are delighted to know that your stay was enjoyable and convenient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Dear Mr Devarajan P. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Isireli T. K. Business - Confirmed reviews ALL

NICE AND COMFORTABLE

Dear Mr Isireli T. K., Thank you for your positive feedback regarding our location and comfort. We are delighted to know that your stay was enjoyable and convenient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Kade G. Business - Confirmed reviews ALL

All went well. Was great to use the hotel again.

Dear Mr G., Thank you for your kind words regarding your recent stay at our hotel. It is a pleasure to know that you had a positive experience and enjoyed using our facilities once again. We look forward to welcoming you back in the future. Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Margaret M. Friends - Confirmed reviews ALL

My room was ready on arrival as it was an overnight flight it was very comfortable.

Dear Ms M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and appreciated our friendly staff. Your feedback is invaluable to us. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 1.5/5

Guillaume B. Solo - Confirmed reviews ALL

Room just ok. Breakfast is poor quality

Dear Guillaume B., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback in regard to breakfast is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Rocky G. Business - Confirmed reviews ALL

Aaron's service was excellent. He understood my needs and brieifed his colleagues about the same. Please convey my regards to him. Thank you

Dear Mr G., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that Aaron & Muthu provided you with excellent service and effectively communicated your needs. We will certainly pass on your regards to him. Looking forward to seeing you on your next visit to Singapore Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

. Z. Business - Confirmed reviews ALL

The location was convenient, and the facilities were well maintained. I really enjoyed my stay and would be happy to stay at Mercure again in the future

Dear Mr Z., Thank you for your wonderful feedback regarding your stay at Grand Mercure Singapore Roxy. We are delighted to hear that you found your room clean and comfortable, and that our staff provided friendly and helpful service. It is also gratifying to know that you enjoyed our convenient location and well-maintained facilities. We look forward to welcoming you back for another exceptional experience in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Reza M. Business - Confirmed reviews ALL

I have an attending surgery at Changi General Hospital, the hotels is near and the room is convy

Dear Mr Reza M., Thank you for your kind words regarding our convenient location and room comfort. We are pleased to hear that your stay was satisfactory while you attended your appointment. We hope you had a successful surgery and look forward to welcoming you back in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Rachel A. Q. Solo - Confirmed reviews ALL

Great especially if you’re cycling. Very near East coast park (parkland green area). If you’re cycling, this is a great home base. Also MRT Marine parade station (brown line) is right outside the hotel. The brown line takes you to Maxwell and even Orchard. The rooms are spacious. The staff are helpful and friendly. Will definitely come back here when I got back to SG.

Dear Ms Q., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient for cycling and exploring the East Coast Park, as well as the nearby MRT station. It is also gratifying to know that our spacious rooms and friendly staff contributed positively to your experience. We look forward to welcoming you back on your next visit to Singapore. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.5/5

Richard B. Business - Confirmed reviews ALL

Comfortable room for a short stay. Great to have my Silver status welcome drink as a coffee from the cafe. Gym and pool are great.

Dear Mr Richard B., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about the comfort of your room and the amenities we offer. Your insights are valuable to us as we continuously strive to enhance our guests' experiences. Best regards, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 3.5/5

Sui K. R. K. Business - Confirmed reviews ALL

Room was good in all respects except at times it was too cold even with the Aircon switched off in the daytime of one is in the room. Also the housekeeping staff tend to talk too loudly in the corridors as one can hear every word even in the room if you are sleeping in late eg after 10 or 11am. Apart from that, it was a positive stay.

Dear Mr K., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and your room comfortable. However, I apologize for the inconvenience you experienced with the room temperature and the noise from housekeeping. We strive to maintain a pleasant environment for all our guests and your comments will be noted for review. We appreciate your understanding as we work to enhance our services for future stays. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Pranuj N. Couples - Confirmed reviews ALL

Very close to mrt and bus stops to go around Singapore. Big rooms with bath tub and breakfast spread was great. House keeping service do their job well.

Dear Mr Pranuj N., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location, comfortable accommodations, and the breakfast spread. Your kind words about our housekeeping service are greatly valued. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.0/5

Sheenagh G. Couples - Confirmed reviews ALL

Almost all staff interactions were wonderful - very caring, competent nice staff. The room was fine (we were “upgraded” from superior to deluxe) and facilities like the gym, concierge all very good. I would have rated much higher but for an experience with the front of house manager. We paid for late checkout -6pm. At around midday of our departure we learned of a delay to our 11 pm flight. So we asked to change the late checkout to an extra night and pay the difference. I requested that we pay the rate for the room we booked - superior - not the upgrade room price. We were told we had to pay the deluxe price - because no superior were available. However this was not correct as the website did have superior rooms available. Even if it did not, we did not ask for the upgrade, so it seems unfair to charge us the rate for the room you chose, not us. This tarnished an otherwise good experience. The rest of the staff were excellent.

Customer review rating 4.5/5

Satheesh S. Families - Confirmed reviews ALL

Everything was so good and we enjoyed the overall stay. The only thing I felt as minor shortcoming is that there is no hand shower in the bathtub and overhead shower was only available which was not so comfortable.

Dear Mr Satheesh S., Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed your overall experience. We appreciate your comments about the bathtub facilities and will take your insights into consideration as we continually strive to enhance our offerings. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.5/5

Baomei S. Couples - Confirmed reviews ALL

The air con is too cold, we have to switch it off most of the time. The overhead shower is too inconvenient. Should have a hand held shower head as alternative. The room have a mould smell.

Dear Mr S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the discomfort caused by the air conditioning and the issues with the shower facilities. Your comments about the room's condition will be noted for our ongoing assessments. We appreciate your input as it helps us improve. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Amy N. Business - Confirmed reviews ALL

Courteous staff, especially concierge staff, Alan N., very helpful

Dear Ms N., Thank you for your positive feedback regarding our location and the courteous service provided by our staff, particularly Alan N.. We are pleased to hear that your experience met your expectations. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Venkata R. T. Families - Confirmed reviews ALL

Everything was smooth. I got offered for a late checkout as well

Dear Mr Venkata R. T., Thank you for your kind words regarding your comfortable stay. We are pleased to hear that your experience was smooth, and that you were able to enjoy the late checkout option. We look forward to welcoming you back in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Shiow L. J. S. Friends - Confirmed reviews ALL

The service is excellent

Dear Ms S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our service to be excellent and enjoyed a comfortable experience. Your feedback is greatly appreciated and motivates us to continuously improve. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.5/5

John D. M. Business - Confirmed reviews ALL

Pleasant stay on this property, easy access to all transportation and hawker.

Dear Mr M., Thank you for your feedback. We appreciate your positive remarks regarding the comfort and convenience of our location. However, we are always looking for ways to enhance our guests' experiences and would welcome any specific suggestions you may have. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Caroline S. M. Families - Confirmed reviews ALL

Having interconnected rooms for our family of five was perfect and we really appreciated our request being accommodated. Reception staff were exceptional and were very attentive and kind during our check in process - recognising we’d come off a long flight, giving a key to one room quickly so my family could go rest whilst I finished the check in process. It was a perfect stopover stay to break up our trip home to Australia.

Dear Ms M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family found our interconnected rooms to be perfect for your needs and that our reception team provided exceptional service during your check-in. It is always our goal to ensure a comfortable and pleasant experience for our guests, especially after a long journey. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Other web-users rate our hotel

  • 2,218 reviews 9.7/10 Location
  • 2,228 reviews 7.4/10 Room
  • 2,287 reviews 8.9/10 Service
  • 37 reviews 7.4/10 WiFi
  • 1,043 reviews 8.1/10 Comfort
  • 915 reviews 7.1/10 Cleanliness
  • 672 reviews 5.8/10 Vibe
  • 570 reviews 8.2/10 Breakfast

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