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Grand Mercure Singapore Roxy 4 stars

Customer review rating 4.4/5 23,851 reviews

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Grand Mercure Singapore Roxy
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+ 22 Services

Hotel extras

  • Outdoor pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • CHANGI INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf
  • Outdoor tennis court (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road
Roxy Square
Marine Parade Rd
428769 singapore
singapore

Tel: +6563448000

Fax: (+65)63448010

Check-in from 14h00

Check out up to 12h00

  • EAST COAST ROAD :  No. 10, 12 & 14 BEHIND HOTEL

  • MARINE PARADE ROAD :  No. 36 OPPOSITE HOTEL

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles - Shuttle free

  • By boat

    TANAH MERAH FERRY TERMINAL At 9km / 5.59 miles

  • By boat

    WORLD TRADE CENTER At 10km / 6.21 miles

  • By car

    EAST COAST PARKWAY At 1km / 0.62 miles

  • By car

    PAN ISLAND EXPRESSWAY At 0.1km / 0.06 miles

  • By car

    TAMPINES EXPRESSWAY At 0.1km / 0.06 miles

  • By train

    EUNOS RAILWAY STATION At 3km / 1.86 miles

GPS :1.303559, 103.904625

Our accommodation(s)

Our restaurants and bars

Currently unavailable

BREEZ BISTRO.BAR

Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor restaurant & outdoor by the pool. Please be informed that changes are made to the operating hours & menu offerings till further notice. Kindly contact for more details.

JIA WEI CHINESE RESTAURANT

Type of cuisine: Other cooking style

Featuring a new contemporary outlook and casual dining setting, Jia Wei Chinese Restaurant offers a selection of Chinese cuisine favourites and an extensive list of wine labels.

Currently unavailable

WAVE CAFE

Type of cuisine: Cafe

On level 1 just next to the hotel's lobby, WAVE café provides you with a different dining experience during your stay at Hotel Grand Mercure Singapore Roxy.

Feast Roxy

Type of cuisine: International

The new Feast Roxy inspired by the tropical foliage and the comforts of home is open with "Eat and Meet'' Menu (All-Day) filled with culinary favourites. From Fridays to Sundays, our sumptuous ala-carte buffet takes centerstage at Feast Roxy

Currently unavailable

BREEZ BISTRO.BAR

Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor restaurant & outdoor by the pool. Please be informed that changes are made to the operating hours & menu offerings till further notice. Kindly contact for more details.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 541

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

23,851 reviews

TripAdvisor Rating 4.0/5

5,530 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Right Choice and Enjoyed

TripAdvisor rating 4.0/5

KKM48 14/09/2021 TripAdvisor review

It was perfect value for money. Only difference the rooms in picture appeared better than reality. However it was acceptable and reasonable at discounted rates offered. The breakfast was very good with quality and quantity. One very significant thing was breakfast had option to be served in rooms without room service charges this was a great concept which helps to reduce wastage and over eating in buffet also environmentally good in saving water and additional workload. I think that should a learning and takeaway point for all hotels.

5 star service received!

TripAdvisor rating 5.0/5

darlynn 13/09/2021 TripAdvisor review

It was a good stay at Mecure! The service i received from the concierge was way better than other hotels! Good Service at check in was good. Do the pre arrival form first so that they can pre print the information when you check in. We checked in earlier and the room was already available. The room was also pretty spacious for the most basic room. Air con was quite strong so that was good. The view for our room faces parkway. We just had to cross the road (but no thanks to roadworks it was further to walk to parkway). Food was good as you can get it from east coast or parkway area. Less good Hotel has been around for a long time. The car park was meh and there was no lift so we had to lug our luggage by steps up to the hotel level 1. Rooms are dated but very well maintained and clean. Some areas of the room were refurbished but you can tell that the toilet still maintain its retro-ness. Swimming slots were 1 hour and they are strict about the number of humans at the pool. If the previous guests are not out yet, the next slot people can't go in. We didn't get a full 60 mins swimming. I rather the hotel so a full 1 hour slot and has 15 mins interval time for people to get out. Overall it was a nice staycation with decent tv and movie channels.

Support local travel industry

TripAdvisor rating 5.0/5

kokmeng17 10/09/2021 TripAdvisor review

A short break and do our part contributing to the local economy. We need to get together to ensure we make it out from this COVID-19 climate as best as possible. Every effort regardless of monetary spent counts.

Limited Hotel Facilities Usage

TripAdvisor rating 1.0/5

Victor_15061977 09/09/2021 TripAdvisor review

Due to social distancing measures in place, hotel has limited usage of hotel facilities - gym & swimming pool which makes the purpose of stay unfruitful. Without having the usage of the facilities, the pricing of the room rates maintained and is not substituted with other benefits that could allow hotel guests make our stay enjoyable. On a business perspective, this is a gain to the hotel and loss to hotel guests. Probably some form of food vouchers, light snacks provided in room could lighten up the purpose of hotel guests. Unfortunately, this is not rocket science for the hotel management to come up with creative ideas being a reputed hotel brand. Then why are the hotel management paid top dollar and not understanding the needs of hotel guests. Probably the need to exercise 'common sense' during pandemic and not use Covid as an excuse to prevent coming up with creative holiday goodies for hotel guests. Time to change the management to infuse new blood and business strategies during this pandemic.

East Coast Staycation

TripAdvisor rating 5.0/5

HappyTravellller 04/09/2021 TripAdvisor review

I live the ocean view room that comes w a bathtub. I stayed at level 15 and I definitely love the view, even thou it's not a full Seaview cos it's blocked by parkway parade, I can watch sunrise and admire the afternoon sun from my room. There is a swimming pool for a leisure swim and sundeck whr one can choose to suntan without e disturbance from the pool. There is a self washing & dryer machine which cost $7 Each. It is a life savior cos I always love to do my laundry after 2 days. It is connected to roxy Square where thr r salons and pedicure / manicure shop. As well as traditional Chinese medicine and normal foot / body massage. Thru roxy Square is link to the shop houses where cafe, Katong laksa and Nonya kueh can be found. No umbrella needed in e event of rain. East Coast Park is only maximum 10 min walk right from my hotel doorstep to Starbucks. Perfect for a swim in the sea if u like. It is definitely a great hotel to stay, especially with a bathtub :)

Rooms are more spacious than average Singapore Hotel

TripAdvisor rating 5.0/5

kumcheong Business - 27/08/2021 TripAdvisor review

Rooms are more spacious that average Singapore Hotel, partial sea view room, Hotel staff is friendly and responsive. There is a public transport station just directly in front of the hotel, which makes up for without a MRT station nearby. There are lots of shops behind the hotels with good food and well designed restaurants.

Service staff is nice, Cost Savings are too obvious

TripAdvisor rating 3.0/5

achansg 13/08/2021 TripAdvisor review

I managed to get the room at great discount since the hotel just opened for staycation. The service staff mostly are nice and tries to be helpful. However, personally, I think that the cost savings are too obvious. Firstly, the welcome gift was the most sadness and pathetic that I had ever seen. (A few pieces of butter cookies, chocolate bar and energy bar). For the welcome drinks, not only it is limited in choices, there was also not enough stocks for the choice. My friend and I both wanted chilled juices, but was informed that there was only 1 left. As the executive lounge is not opened, I can only do take away from restaurant. Again, we were offered some pathetic canapes in a box. Apart from that, we can only choose 1 drink for the takeaway. I think this does not translate to any experience of an executive lounges that I visited. Maybe hotel should pay more attention to it as often whoever guests being offered executive lounge should be considered as a more "premium" guests. Lastly, the breakfast is also limited where we can choose only 1 set from 4 different sets of breakfast. I ordered the Chinese set and had to literally beg for a yoghurt from the other set and the server told me that he will make a special exemption for me this round. And the Chinese set includes a soya bean milk that I do not drink and requested to change to a juice, but was being rejected. I think it is reasonable for hotels to save costs given currently situation, but not at the expenses of the guests.

Staff tries very hard to compensate for a property needing urgent upgrade

TripAdvisor rating 3.0/5

HappyFamilyinSingapo 11/08/2021 TripAdvisor review

The good Staff is very nice. All of them. They try very hard to to help out. Location 5 minutes walking to East Coast park. 5 minutes walk to shopping and hawker Centers. That’s a great thing. A lot of construction works around the hotel. The not so good: Rooms and bath rooms are outdated They are very dirty, not cleaned well TV’s not working, remotes not working Warm water takes up to 5 minutes to “arrive”, resulting in lots of water waste. No upgrade for platinum member Elevator power shut down due to power failure caused by a customer using an air fryer in their room. We walked down 16 floors. Tells enough of how their electrify wiring and security was build. Disappointing breakfast delivered in little paper and plastic boxes. We ate on the floor in our rooms. Some days they even forgot butter and jam. This is not Grand MERCURE Level. To be compared to a badly maintained IBIS.

SERVICE, ROOM AND QUALITY OF FOOD ARE VERY BAD

TripAdvisor rating 1.0/5

Jean_low1976 07/08/2021 TripAdvisor review

Service is very bad, room is so small, bed is not what it is put in the package so small n room also very dark and breakfast was under given the quantity and i had to go down to the front desk to complain a waste of my time

LARGE SPACIOUS ROOM

TripAdvisor rating 4.0/5

Jazabelle 02/08/2021 TripAdvisor review

Room was big and comfortable. Large TV in room, Amenities include toiletries, hair dryer and iron,, a mini fridge, tea and coffee making. Two bottles of Oxygenated Drinking Water were provided. Hotel, although a bit old, is comfortable with a double bed and my room overlooked the pool area and some flats. Corridor to my room on Level 13 was rather gloomy. Would have preferred it to be brighter. Hotel is just across the Parkway Parade Shopping Mall. Due to COVID, not all shops or eateries were opened.

Pockets of delight

TripAdvisor rating 4.0/5

JoKHAW 30/07/2021 TripAdvisor review

Initially was assigned room with connecting door..couple next door was amorous. Mr Allen arranged for Mr Mari to bring new access card and escort me to another room. When I enquired about availability of room TV’s HDMI port, Mr Mari volunteered to help plug in my cable. When he face difficulties, he apologised and arranged for maintenance staff to come and assist. Thank you for your efforts. Room was spacious with uneven king bed and decent sized work table with wall plugs in dire need for replacement. Toilet had a bath tub that has seen better days. Toiletries laid out were adequate for overnight stay.

Comfy Room, Great Location

TripAdvisor rating 4.0/5

Hun T 24/07/2021 TripAdvisor review

Check in could be more seamless rather than filling in a form at the entrance and another at the reception. Room was comfortably sized and furnished. Location was just opposite a mall with 2 supermarkets, a hawker centre and walking distance to a street lined with eateries. Swimming pool was decent sized for that relaxed swim.

Well located for what we wanted

Customer review rating 5.0/5

Anonymous Friends - 13/04/2020 Confirmed reviews ALL

Lovely clean hotel very helpful and pleasant staff would recommend to any one staying over in Singapore

Dear Ms W., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

Great staycation

Customer review rating 4.0/5

Leonardo S. Families - 31/03/2020 Confirmed reviews ALL

We had a pleasant stay with ease of check in. We even have a free upgrade and early check in kudos to hefeng our front desk officer. He even offer us a late check out too.

Dear Mr S., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team - and esprcially with Hefeng! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

An amazing stay with superb hospitality.

Customer review rating 5.0/5

L. J. P. M. Couples - 30/03/2020 Confirmed reviews ALL

The staff were very friendly and helpful. Management strives to do their best in fulfilling customers' requests and going the extra mile in making the stay pleasant.

Dear Mr L., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Well location

Customer review rating 3.5/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Good location .easy to travel to dine n shop n travel to airport with free shuttle bus

.

Felt appreciated

Customer review rating 4.0/5

Joseph S. Couples - 29/03/2020 Confirmed reviews ALL

We felt appreciated by the hotel staff. They were friendly and went the extra mile to make our stay nice. One small mistake was that they failed to notify us of the fact that the opening hours of the bar had changed. We based our visit time on the directory in our room, which had not been updated.

.

Very good hotel. Friendly staff

Customer review rating 4.0/5

Rama Business - 29/03/2020 Confirmed reviews ALL

Very pleasant stay.

.

Worth coming back

Customer review rating 5.0/5

Kevin P. Business - 28/03/2020 Confirmed reviews ALL

Consistent standard in customer service

Dear Mr P., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Pleasant and comfortsble stay

Customer review rating 4.5/5

Larry T. Families - 28/03/2020 Confirmed reviews ALL

Front desk staff was friendly and check-in was prompt and fast. Room has a nice sea-view and bed is comfortable. However, the TV screen is too small. Overall, my family enjoyed the staycation and we hope return again soon.

Dear Mr T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

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