Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.3/5 5,464 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,464 reviews

TripAdvisor Rating  4.0/5  5,728 reviews

Nice & cosy hotel in the east

Customer review rating 3.5/5

Hanz Families - Confirmed reviews ALL

During check in we requested for a room on a high floor with a seaview, and were given a room on the 8th floor with seaview. It was not a full view of the sea, as there were buildings across the road. Anyway we were satisfied with the service provided. We liked the room size as it was bigger than other hotels in the vicinity. Gym was a good size too.

Dear Anwarul Azhan M., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Quality of the facilities, shower and toilet are not up to the so called 4-star level.

Customer review rating 2.5/5

Andy C. Families - Confirmed reviews ALL

As above

Dear Chien Tien C., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good stay

Customer review rating 4.5/5

Lisa Families - Confirmed reviews ALL

Well located near MRT and bus station, easy to buy food and beverages near hotel, clean and spacious room, friendly and helpful staff (thx to john at the front office)

Dear Lisa M., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Comfortable hotel, easy Public transport access

Customer review rating 4.5/5

Mrs B. Solo - Confirmed reviews ALL

Check in and check out was easy and guest services were great , very friendly. As was concierge. Bed was very comfortable Breakfast was excellent with a huge range of different options. Easily accessed by public transport with train and buses directly out the front. Taxis are very cheap also.

Dear Sarah Samantha B., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Overall very good

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

only need a convention store in the hotel or nearby

Dear Ken Nan Y., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,623 reviews 9.4/10 Location
  • 2,228 reviews 6.9/10 Room
  • 2,364 reviews 8.9/10 Service
  • 91 reviews 4.8/10 WiFi
  • 900 reviews 7.1/10 Cleanliness
  • 653 reviews 5.8/10 Amenities
  • 610 reviews 7.8/10 Breakfast
  • 579 reviews 5.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.