Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 426 reviews

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Description

Hotel extras

  • Outdoor pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

  • EAST COAST ROAD:  No. 10, 12 & 14 BEHIND HOTEL

  • MARINE PARADE ROAD:  No. 36 OPPOSITE HOTEL

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles

  • By boat

    HARBOURFRONT CENTRE At 10km / 6 miles

  • By boat

    TANAH MERAH FERRY TERMINAL At 9km / 5.59 miles

  • By boat

    WORLD TRADE CENTER At 10km / 6.21 miles

  • By car

    EAST COAST PARKWAY At 1km / 0.62 miles

  • By car

    PAN ISLAND EXPRESSWAY At 0.1km / 0.06 miles

  • By car

    TAMPINES EXPRESSWAY At 0.1km / 0.06 miles

  • By train

    EUNOS MRT At 1km / 0 miles

  • By train

    EUNOS RAILWAY STATION At 3km / 1.86 miles

  • By train

    PAYA LEBAR MRT At 1km / 0 miles

GPS:1.303559, 103.904625

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  426 reviews

TripAdvisor Rating  4.0/5  5,599 reviews

Certificate of excellence 2022

Well suited for my stay.

Customer review rating 3.5/5

Jeff Business - Confirmed reviews ALL

Hotel staff were as pleasant as they have always been. Rooms were clean and service was good. However, the variety for the buffets were disappointing. The breakfast and dinner selection was much less than all my previous visits. Given that the prices were still as per normal $40 for breakfast and $58++ for dinner, it wasn't really worth it. Furthermore, with no shuttle services anymore, travelling was quite inconvenient.

Decent stay for our needs but rooms need a refresh

Customer review rating 3.5/5

Pablo B. Couples - Confirmed reviews ALL

Overall, we were satisfied with our short stopover stay - they have a spin bike in the gym which was the biggest highlight for me! The rooms have not changed much since we last stayed here (for a longer period) over 5 years ago. Over that time, it has become quite dated (visually and olfactorily), and would be beneficial for a refresh for those looking for a longer and more welcoming stay. I also did not find the beds too comfortable - they were rock hard! I don't remember if they were this hard from the last time!

Good stay

Customer review rating 4.5/5

Harmie B. Solo - Confirmed reviews ALL

Good food

well located. great staff esp. Hefeng (very outstanding service) and Anson (he seems to know our preferences and v alert)

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall v good

Well located

Customer review rating 2.0/5

Donald S. Couples - Confirmed reviews ALL

When I heard Grand Mercure, I expected better quality hotel. (1) The lift is dark that I could hardly see the number I pressed. (2) The basin in my toilet looks worn out. (3) The towel rack came off and looked like the cheap racks. (4) We wanted to order some food and we had to go into the TV and scan, a bit difficult for senior citizen. (5) We called room service and they told us kitchen was closed and could only serve us 3 items. We decided to go to Parkway Hawker Centre to fill our tummy. (6) For the price we paid, we could have stayed in better room conditions.

Good Stay

Customer review rating 4.0/5

Dewa Business - Confirmed reviews ALL

For a day quarantine hotel if the menu for the meal we can choose 3 items will be way better. Because not everybody like the same item. The menu can be given a day before the arrival. Overall is pretty good though.

Customer review rating 4.0/5

Israel D. Solo - Confirmed reviews ALL

happy and satisfied

Well located

Customer review rating 4.0/5

Elizabeth T. Friends - Confirmed reviews ALL

Not a great bathroom to start but changed with help of a very accommodating manager. Very comfortable beds so had 4 great nights sleep . Loved having the sea nearby, and some lovely bars and restaurants on the road behind.

VERY NICE

Customer review rating 5.0/5

A V. N. P. T. S. Solo - Confirmed reviews ALL

The staffs are accommodating. They assists us briefly and informative about our s. The foods are good. Generous amount of serving and in great taste. The room was impressively neat and clean. I'm surprised to the iron press machine. Some hotels didn't have that. It is good for us travelers to have that iron press machine for our shrank clothes in the luggage. Keep it up.

Good stay

Customer review rating 3.5/5

William Couples - Confirmed reviews ALL

Everything is ok except the mini fridge is not working. Drinks cannot be cool at all. It should be checked before guest check in.

Good stay and good personal service from the staff.

Customer review rating 4.0/5

Michael S. Families - Confirmed reviews ALL

Was guest there few days and on the last days got Covid19 , They help us and extend the room every day and gave us personal servicee when the front desk called every day and ask how is the person.

Comfortable stay, very clean and location is accessible

Customer review rating 4.5/5

Yen Y. Families - Confirmed reviews ALL

Overall the stay is good and comfortable. My feedback to the hotel is you may consider improving on the menu of your room service. and offer more items in the cafe will be good.

You should not call this an Executive Lounge

Customer review rating 1.0/5

Antony Couples - Confirmed reviews ALL

We booked an Executive Lounge room and it was a complete waste of money. There was no “lounge” and compared to other hotels, there was no benefits for having lounge access. Incredibly disappointed

Suits my needs

Customer review rating 4.0/5

Tw Friends - Confirmed reviews ALL

Smooth check-in attended professionally and welcomed by Lydia. Porter Alan is pleasant and helpful. Well appointed and spacious room. Delectable buffet breakfast.

Good all around

Customer review rating 4.5/5

Capt D. S. Solo - Confirmed reviews ALL

Really helpful reception

Nice long stay

Customer review rating 4.5/5

Derek Business - Confirmed reviews ALL

Location and services all satisfactory.

Terrible service, Rude staff

Customer review rating 1.0/5

Christian Business - Confirmed reviews ALL

Rooms nice, clean and location was good, however, the front counter staff were rude, didn’t want to help, wouldn’t let me use my Accor card for discounted meals,

Customer review rating 2.0/5

Raja S. Families - Confirmed reviews ALL

Service was bad

Singapore trip number one

TripAdvisor rating 4.0/5

jef_pinxteren Business - TripAdvisor review

Location is something that you cannot change. The bus connection was very good but there is no metro nearby, again this is something that will change. The rooms could be cleaner, there were stains on the furniture and some mould in the bathroom. Staff was genuinly friendly but it was tough to get a taxi, especially during business hours. Breakfast is poor with few healthy options. There was no bar available, claiming a drink voucher in a buffet restaurant that closes early is not a reward.

Disappointing stay. - GRAND MERCURE SINGAPORE ROXY

TripAdvisor rating 1.0/5

raymovirus TripAdvisor review

Have booked 2 rooms for my family staycation and it was a very disappointing stay! 1. Feast Roxy - cutleries which were set on the table was not wash ! There are stains and food residue left on it. Air-conditioning was so cold that we have to find other table to avoid it. Over price for room service ( a can of TIGER beer 330ml cost $13+++ ) . 2. JIA WEI CHINESE RESTAURANT - my calf got cut by the protruding sharp material below the dining chair. 3. Hotel rooms looks old compared to the photos from their website.

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