Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,734 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,734 reviews

TripAdvisor Rating  4.0/5  5,702 reviews

It's not comfortable

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The mold on the wall and air conditioner outlet in my room. The cleaner sometimes forgot to clean my room and towel change. The elevator is very bad. Only 3 elevators working but, that its too few for the size of the hotel. Control was independent, so I lost time in the rush hour because lower floor guys pressed all of the buttons.

Dear Mr Keisei I., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Close to airport ok stay

Customer review rating 3.5/5

John G. Couples - Confirmed reviews ALL

Arrived midnight Quick trip to hotel from T4 which was why we chose this hotel, as we were leaving reasonably early next morning and upon arrival had 2 people on check in with 2 people trying to check in 25 mins later wasn’t acceptable Older style room but clean Breakfast next morning good quality and enjoyable We were satisfied as a quick stop wouldn’t recommend for anything longer

Dear Mr John G., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Very nice hotel in a great location

Customer review rating 5.0/5

Christine R. Couples - Confirmed reviews ALL

Great hotel that has a hawkers food market across the road and walking distance to several shopping malls. Hotel is very nice, room was very clean and staff always lovely Would definitely stay here again

Dear Christine R., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Very Convenient

Customer review rating 4.5/5

Val Families - Confirmed reviews ALL

The hotel's location is good as it is near to Katong and beach. We are able to buy things, eat food, shopping and others. Laundry service is perfect for us as we stayed here for 10 days. We love the service very much.

Dear Hwee Hwee W., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Excellent service and rooms

Customer review rating 5.0/5

S.. S. Business - Confirmed reviews ALL

Been staying g at Grand Mercure Roxy since 15 years and it's like a " second home " .

Dear S B S S., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,644 reviews 9/10 Location
  • 2,586 reviews 6.9/10 Room
  • 2,548 reviews 8.6/10 Service
  • 92 reviews 4.4/10 WiFi
  • 1,126 reviews 6.8/10 Cleanliness
  • 724 reviews 5/10 Amenities
  • 655 reviews 4.9/10 Vibe
  • 615 reviews 6.8/10 Breakfast

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