Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,112 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,112 reviews

TripAdvisor Rating  4.1/5  5,768 reviews

Basic as basic gets

TripAdvisor rating 2.0/5

So F TripAdvisor review

A very basic hotel frequented by cabin crew and those working in travel. It is very functional with no standout features. Rooms are standard, with strong a/c - a bit too much if your asking me. Check in takes far too long. I find it annoying and dangerous how rooms have a step in the bathroom which I stubbed my toe on. Gym is ok, breakfast is very good.

Customer review rating 5.0/5

Paul K. Business - Confirmed reviews ALL

As above, you are the best

Dear Mr Paul K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff friendly. Your positive feedback is greatly appreciated and motivates us to continuously provide excellent service. Best Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Ka Y. J. N. Business - Confirmed reviews ALL

The location is well with shopping mall just opposite the hotel. The restaurant in the lobby is nice as well. The room is spacious which makes the stay more comfortable. The staff services are good. They are nice and welling to help.

Dear Ms N., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location, spacious accommodations, and attentive service. It is always our goal to provide a comfortable experience for our guests. We look forward to welcoming you back in the future. Best Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Sharron L. B. Solo - Confirmed reviews ALL

I have stayed at Mercure Roxy many times over the last 15 years but have also tried a couple of other hotels in Katong. I like the large spacious rooms but hate the shower over a bath. It is expensive but makes up for it with old fashioned service.

Dear Ms B., Thank you for your valuable feedback regarding your recent stay with us. We are delighted to hear that you appreciate our attentive service and spacious rooms, which are indeed a hallmark of our establishment. We understand your concern regarding the shower over the bath, and we will take your comments into consideration as we continuously strive to enhance our guest experience. We look forward to welcoming you back soon. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Harsh S. Couples - Confirmed reviews ALL

I think the hotel is very good, near & clean, with good staff. But it is located "little" away from everything important in SG. But the MRT station right opposite the hotel kind of makes up for it. Also, the hotel can provide water in the rooms. But they have installed water filters at each floor and we had to go to fill our bottles which thankfully we were carrying. Otherwise it would be slight hassle. Another thing is that the TV was not connected to the same WiFi (at least it showed on the screen that it is not), because of which we couldn't Cast anything on it. We would need a Samsung phone to mirror the screen.

Dear Mr Harsh S., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Singapore Roxy. We are pleased to hear that you found our hotel clean and well-located, and that our staff met your expectations. We appreciate your comments regarding the accessibility of our facilities. While we do provide water filtration systems on each floor to promote sustainability, we understand that having bottled water in rooms can enhance guest convenience. Additionally, we apologize for the inconvenience you experienced with the television connectivity. Our team is always striving to ensure that all technology functions seamlessly for our guests' enjoyment. We hope to welcome you back in the future and provide an even better experience. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,981 reviews 9.7/10 Location
  • 2,146 reviews 7.3/10 Room
  • 2,327 reviews 9/10 Service
  • 49 reviews 7.3/10 WiFi
  • 931 reviews 8.1/10 Comfort
  • 866 reviews 7.3/10 Cleanliness
  • 594 reviews 5.9/10 Vibe
  • 562 reviews 8.1/10 Breakfast

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