Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 4,730 reviews

Best price
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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,730 reviews

TripAdvisor Rating  4.0/5  5,680 reviews

Certificate of excellence 2022

Always A Great Experience

TripAdvisor rating 5.0/5

Gary M Business - TripAdvisor review

It was heartwarming to return to Grand Mercure Roxy after enduring the challenges of the Covid era. While some of the beloved amenities are yet to make a comeback due to past restrictions, the essence of what makes this place special remains intact. The staff continue to exude warmth and hospitality, upholding the hotel's high standards even amidst staffing challenges. Eagerly anticipating my next stay here!

Well located, great service

Customer review rating 5.0/5

Antoinette Families - Confirmed reviews ALL

Service was amazing

Dear Maurizio T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

OK stay, hotel undergoing renovation

Customer review rating 4.0/5

John B. Business - Confirmed reviews ALL

Basic facilities, room cleaning was good, service at reception was good.

Dear John C. B., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Holiday

Customer review rating 3.5/5

Daniel C. Friends - Confirmed reviews ALL

Hotel was excellent. Rooms were very clean. Only negative feedback I have was the hotel lifts not working properly.

Dear Daniel C., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good Stay

Customer review rating 4.0/5

Visitor F. B. Business - Confirmed reviews ALL

It is a convenient location if you know how to use buses in Singapore. It is easy to go from the airport and to the city center. The malls near by are small but have everything.

Dear Yupin P., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,656 reviews 8.8/10 Location
  • 2,636 reviews 7/10 Room
  • 2,534 reviews 8.6/10 Service
  • 81 reviews 4.5/10 WiFi
  • 1,154 reviews 6.7/10 Cleanliness
  • 673 reviews 4.9/10 Vibe
  • 669 reviews 4.4/10 Amenities
  • 544 reviews 6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.