Grand Mercure Singapore Roxy 4 stars

Finally. I am able to enjoy my staycation at Grand Mercure Roxy again. As always, I am served by the friendliest staff such as Venus and Kelvin. Excellent service and as always, with a smile. Check in was smooth. Dining was good

Assigned to a room with lock issue, couldn't access with card. Then technician assigned and drilling the door for 30 mins before it can be fixed. The hotel staff should have changed another room for me. Lounge was closed, no chance to visit the lounge. Breakfast is simple, nothing fanciful about, and it's not buffet style. The room has interconnecting door, with poor sound proofing.

A wonderful restful weekend stay at Grand Mercure SG Roxy, service was excellent as the evening cocktails & welcome drinks were delivered to our room, booked the room under Accor sale which was cheap with breakfast, overall was a great stay! Thx!

Not since the 3rd week of February, 2020. A good 19 months away from this Home Away from Home. Good to be back, though not the best of circumstances. The familiar smiles and cheers were there, just like the old times - Robert, Ronnie, Victor, Lester, Eric, Jojo, Mike, Faran, Pauline, Genie, Grace, Eddy, Fanny. So were William, Vivian, Venus and Ditta. Did I miss any name?

As usual, its been great stay again. What was even more special this time round is the special effort made by the staff during this extended stay of mind. The Feast Roxy Café staff (Eddy, Jojo, Grace and others), the Concierge team (Saiful, Eday, Marimuthu, Ramlan, Allan and others) and also the fantastic Front Office crew especially Venus made my stay very very pleasant. Not forgetting the always affable DOSM Jennifer! Its really a home away from home staying for me. You guys and gals are a fantastic team! Bravo and thank you.

Need to remind the receptionist to update my platinum status during check in due to the hotel system still recorded as Accor plus Gold status. The executive room allocated with faulty door lock and the TV program without hotel webpage, hence not able to book the facility or restaurant with QR code. But all these issues resolved professionally by the friendly duty manager Roshen. My overall stay experience in this hotel still quite enjoyable.

It was perfect value for money. Only difference the rooms in picture appeared better than reality. However it was acceptable and reasonable at discounted rates offered. The breakfast was very good with quality and quantity. One very significant thing was breakfast had option to be served in rooms without room service charges this was a great concept which helps to reduce wastage and over eating in buffet also environmentally good in saving water and additional workload. I think that should a learning and takeaway point for all hotels.

It was a good stay at Mecure! The service i received from the concierge was way better than other hotels! Good Service at check in was good. Do the pre arrival form first so that they can pre print the information when you check in. We checked in earlier and the room was already available. The room was also pretty spacious for the most basic room. Air con was quite strong so that was good. The view for our room faces parkway. We just had to cross the road (but no thanks to roadworks it was further to walk to parkway). Food was good as you can get it from east coast or parkway area. Less good Hotel has been around for a long time. The car park was meh and there was no lift so we had to lug our luggage by steps up to the hotel level 1. Rooms are dated but very well maintained and clean. Some areas of the room were refurbished but you can tell that the toilet still maintain its retro-ness. Swimming slots were 1 hour and they are strict about the number of humans at the pool. If the previous guests are not out yet, the next slot people can't go in. We didn't get a full 60 mins swimming. I rather the hotel so a full 1 hour slot and has 15 mins interval time for people to get out. Overall it was a nice staycation with decent tv and movie channels.

A short break and do our part contributing to the local economy. We need to get together to ensure we make it out from this COVID-19 climate as best as possible. Every effort regardless of monetary spent counts.

Due to social distancing measures in place, hotel has limited usage of hotel facilities - gym & swimming pool which makes the purpose of stay unfruitful. Without having the usage of the facilities, the pricing of the room rates maintained and is not substituted with other benefits that could allow hotel guests make our stay enjoyable. On a business perspective, this is a gain to the hotel and loss to hotel guests. Probably some form of food vouchers, light snacks provided in room could lighten up the purpose of hotel guests. Unfortunately, this is not rocket science for the hotel management to come up with creative ideas being a reputed hotel brand. Then why are the hotel management paid top dollar and not understanding the needs of hotel guests. Probably the need to exercise 'common sense' during pandemic and not use Covid as an excuse to prevent coming up with creative holiday goodies for hotel guests. Time to change the management to infuse new blood and business strategies during this pandemic.

I live the ocean view room that comes w a bathtub. I stayed at level 15 and I definitely love the view, even thou it's not a full Seaview cos it's blocked by parkway parade, I can watch sunrise and admire the afternoon sun from my room. There is a swimming pool for a leisure swim and sundeck whr one can choose to suntan without e disturbance from the pool. There is a self washing & dryer machine which cost $7 Each. It is a life savior cos I always love to do my laundry after 2 days. It is connected to roxy Square where thr r salons and pedicure / manicure shop. As well as traditional Chinese medicine and normal foot / body massage. Thru roxy Square is link to the shop houses where cafe, Katong laksa and Nonya kueh can be found. No umbrella needed in e event of rain. East Coast Park is only maximum 10 min walk right from my hotel doorstep to Starbucks. Perfect for a swim in the sea if u like. It is definitely a great hotel to stay, especially with a bathtub :)

Rooms are more spacious that average Singapore Hotel, partial sea view room, Hotel staff is friendly and responsive. There is a public transport station just directly in front of the hotel, which makes up for without a MRT station nearby. There are lots of shops behind the hotels with good food and well designed restaurants.

I managed to get the room at great discount since the hotel just opened for staycation. The service staff mostly are nice and tries to be helpful. However, personally, I think that the cost savings are too obvious. Firstly, the welcome gift was the most sadness and pathetic that I had ever seen. (A few pieces of butter cookies, chocolate bar and energy bar). For the welcome drinks, not only it is limited in choices, there was also not enough stocks for the choice. My friend and I both wanted chilled juices, but was informed that there was only 1 left. As the executive lounge is not opened, I can only do take away from restaurant. Again, we were offered some pathetic canapes in a box. Apart from that, we can only choose 1 drink for the takeaway. I think this does not translate to any experience of an executive lounges that I visited. Maybe hotel should pay more attention to it as often whoever guests being offered executive lounge should be considered as a more "premium" guests. Lastly, the breakfast is also limited where we can choose only 1 set from 4 different sets of breakfast. I ordered the Chinese set and had to literally beg for a yoghurt from the other set and the server told me that he will make a special exemption for me this round. And the Chinese set includes a soya bean milk that I do not drink and requested to change to a juice, but was being rejected. I think it is reasonable for hotels to save costs given currently situation, but not at the expenses of the guests.

The good Staff is very nice. All of them. They try very hard to to help out. Location 5 minutes walking to East Coast park. 5 minutes walk to shopping and hawker Centers. That’s a great thing. A lot of construction works around the hotel. The not so good: Rooms and bath rooms are outdated They are very dirty, not cleaned well TV’s not working, remotes not working Warm water takes up to 5 minutes to “arrive”, resulting in lots of water waste. No upgrade for platinum member Elevator power shut down due to power failure caused by a customer using an air fryer in their room. We walked down 16 floors. Tells enough of how their electrify wiring and security was build. Disappointing breakfast delivered in little paper and plastic boxes. We ate on the floor in our rooms. Some days they even forgot butter and jam. This is not Grand MERCURE Level. To be compared to a badly maintained IBIS.

Service is very bad, room is so small, bed is not what it is put in the package so small n room also very dark and breakfast was under given the quantity and i had to go down to the front desk to complain a waste of my time