Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,108 reviews

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Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,108 reviews

Customer review rating 5.0/5

Varun S. Families - Confirmed reviews ALL

Dear Mr Varun S., We very much appreciate your wonderful review regarding your stay at the Grand Mercure Singapore Roxy. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Prakash A. K. Families - Confirmed reviews ALL

Dear Mr Prakash A. K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciate our location and service. Your continued patronage is greatly valued, and we look forward to welcoming you back for your next visit. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Chong L. F. Families - Confirmed reviews ALL

Dear Ms Chong L. F., We very much appreciate your wonderful review regarding your stay at the Grand Mercure Singapore Roxy. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 3.5/5

Hai W. V. Families - Confirmed reviews ALL

Dear Ms Hai W. V., Thank you for taking the time to share your feedback regarding your recent stay with us. While I am pleased to hear that you appreciate our prime location and the professionalism of our front desk staff, I am truly sorry to learn about your experience with our housekeeping services during your extended stay. Your concerns about the timeliness and thoroughness of room cleaning, as well as the lack of communication from our housekeeping team, have been noted. We strive to provide high-quality service to all our guests, and it is disappointing to hear that we fell short in this instance. I understand how crucial it is for long-stay guests to feel valued and prioritized, and I assure you that your experience will be discussed with the relevant departments to ensure improvements are made. Thank you once again for your feedback, and for being a loyal guest over the years. We hope to have the opportunity to welcome you back and provide you with the exceptional service you expect from us. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Rian T. Couples - Confirmed reviews ALL

Dear Mr Rian T., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our hospitality, and found the room to your satisfaction. Your compliments about our staff and pool temperature are much appreciated. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Other web-users rate our hotel

  • 2,229 reviews 9.7/10 Location
  • 2,216 reviews 7.5/10 Room
  • 2,303 reviews 9/10 Service
  • 42 reviews 6.9/10 WiFi
  • 1,026 reviews 8.2/10 Comfort
  • 902 reviews 7.4/10 Cleanliness
  • 664 reviews 5.9/10 Vibe
  • 580 reviews 8/10 Breakfast

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