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Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.4/5 23,851 reviews

Grand Mercure Singapore Roxy
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+ 22 Services

Hotel extras

  • Outdoor pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road
Roxy Square
Marine Parade Rd
428769 singapore
singapore

Tel: +6563448000

Fax: (+65)63448010

Check-in from 14h00

Check out up to 12h00

  • EAST COAST ROAD :  No. 10, 12 & 14 BEHIND HOTEL

  • MARINE PARADE ROAD :  No. 36 OPPOSITE HOTEL

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles - Shuttle free

  • By boat

    TANAH MERAH FERRY TERMINAL At 9km / 5.59 miles

  • By boat

    WORLD TRADE CENTER At 10km / 6.21 miles

  • By car

    EAST COAST PARKWAY At 1km / 0.62 miles

  • By car

    PAN ISLAND EXPRESSWAY At 0.1km / 0.06 miles

  • By car

    TAMPINES EXPRESSWAY At 0.1km / 0.06 miles

  • By train

    EUNOS RAILWAY STATION At 3km / 1.86 miles

GPS :1.303559, 103.904625

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 576 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 77 connecting rooms
    • 533 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • English
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • CHANGI INTL AIRPORT
    • SIN
  • Car Park
    • On site
    • 36 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Swimming Pool
    • Outside
    • On site
  • Fitness Center
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 541

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

23,851 reviews

TripAdvisor Rating 4.0/5

5,555 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Family staycation 1A with 2C

TripAdvisor rating 5.0/5

CandyWong79 26/11/2021 TripAdvisor review

GM Roxy staffs are attentive. During our stay, the amenities were top up for 3 pax. Most of the times, I experienced standard 1 or 2 set of amenities when checked into a hotel, and I have to call housekeeping to request for extra. However this time, to my surprise, the hotel provides 3 sets of amenities and it was top up to make 3 sets the following day, so I’m sure it wasn’t coincidence. The staff has noted that 3 persons checked into the room and prepared well accordingly. Good job. This what I called excellent service.

Comfortable stay for short staycation

TripAdvisor rating 3.0/5

globehart 25/11/2021 TripAdvisor review

Upon arrival at 2.45pm on a Saturday, there was a snaking queue that led to the driveway of the hotel. Understand that the long waiting time for check in was due to school holidays. Having said so, I would have expected to know and prepare based on occupancy rate. Total time taken to complete the check in was 1 hour and 40 minutes, during which 30 minutes were spent at the check in counter. Recommend that they introduce a staggered check in time so as to manage the crowd better. Bed was comfortable, room was generally clean with the exception of the area near the window where dust and hair was not cleared. During my stay, it rained heavily so it was rather cold, even though temperature was adjusted, it was still too cold, thankfully the blankets were good! Not sure if it happed to my room, but water seeped through the window due to the heavy rain. On the hotel breakfast: food was tasty and service staff were friendly even though they were short handed. thumbs up to the crew!

Average Fully Booked Hotel

TripAdvisor rating 2.0/5

Kuan Kit H 10/11/2021 TripAdvisor review

As an accor gold member, no priority nor privileges was offered upon checked in and in room. About swimming pool booking was even worse. Have to fight my way thru at the pool counter to get a slot, else i will not get any.

Fantastic staff at reception

TripAdvisor rating 5.0/5

An K 10/11/2021 TripAdvisor review

The staff will always make or break the staying in a hotel. I was fortunate to be served by He Feng upon check-in. His professionalism and the willingness to listen in acceding to my request for a room on the high floor and unblock view had made my stay a memorable one. Definitely will stay here again and hoping all staff as caring as He Feng. Thank you.

Lovely stay and sweet memories

TripAdvisor rating 5.0/5

Ann T 07/11/2021 TripAdvisor review

Thank you for the decorative welcome for the couple celebrating their 46th wedding anniversary at Grand Mercure Singapore Roxy. It sure sets the romantic ambience .... they enjoyed your delicious cake as well. Appreciate your efforts in creating sweet memories for such celebrative occasion. Friendly and courteous service.

Good to be back

TripAdvisor rating 5.0/5

Andy L 04/11/2021 TripAdvisor review

Finally. I am able to enjoy my staycation at Grand Mercure Roxy again. As always, I am served by the friendliest staff such as Venus and Kelvin. Excellent service and as always, with a smile. Check in was smooth. Dining was good

Clean hotel with good location

TripAdvisor rating 2.0/5

AquariusGuy83 04/11/2021 TripAdvisor review

Assigned to a room with lock issue, couldn't access with card. Then technician assigned and drilling the door for 30 mins before it can be fixed. The hotel staff should have changed another room for me. Lounge was closed, no chance to visit the lounge. Breakfast is simple, nothing fanciful about, and it's not buffet style. The room has interconnecting door, with poor sound proofing.

Nice overall stay at Grand Mercure SG Roxy

TripAdvisor rating 5.0/5

tegng 03/11/2021 TripAdvisor review

A wonderful restful weekend stay at Grand Mercure SG Roxy, service was excellent as the evening cocktails & welcome drinks were delivered to our room, booked the room under Accor sale which was cheap with breakfast, overall was a great stay! Thx!

Home Again.

TripAdvisor rating 3.0/5

henryl437 31/10/2021 TripAdvisor review

Not since the 3rd week of February, 2020. A good 19 months away from this Home Away from Home. Good to be back, though not the best of circumstances. The familiar smiles and cheers were there, just like the old times - Robert, Ronnie, Victor, Lester, Eric, Jojo, Mike, Faran, Pauline, Genie, Grace, Eddy, Fanny. So were William, Vivian, Venus and Ditta. Did I miss any name?

Another Enjoyable Stay at Grand Mercure Singapore Roxy

TripAdvisor rating 5.0/5

makkhy2021 24/10/2021 TripAdvisor review

As usual, its been great stay again. What was even more special this time round is the special effort made by the staff during this extended stay of mind. The Feast Roxy Café staff (Eddy, Jojo, Grace and others), the Concierge team (Saiful, Eday, Marimuthu, Ramlan, Allan and others) and also the fantastic Front Office crew especially Venus made my stay very very pleasant. Not forgetting the always affable DOSM Jennifer! Its really a home away from home staying for me. You guys and gals are a fantastic team! Bravo and thank you.

Mix feeling after 4th stay

TripAdvisor rating 4.0/5

AlfredTanJB 01/10/2021 TripAdvisor review

Need to remind the receptionist to update my platinum status during check in due to the hotel system still recorded as Accor plus Gold status. The executive room allocated with faulty door lock and the TV program without hotel webpage, hence not able to book the facility or restaurant with QR code. But all these issues resolved professionally by the friendly duty manager Roshen. My overall stay experience in this hotel still quite enjoyable.

Right Choice and Enjoyed

TripAdvisor rating 4.0/5

KKM48 14/09/2021 TripAdvisor review

It was perfect value for money. Only difference the rooms in picture appeared better than reality. However it was acceptable and reasonable at discounted rates offered. The breakfast was very good with quality and quantity. One very significant thing was breakfast had option to be served in rooms without room service charges this was a great concept which helps to reduce wastage and over eating in buffet also environmentally good in saving water and additional workload. I think that should a learning and takeaway point for all hotels.

5 star service received!

TripAdvisor rating 5.0/5

darlynn 13/09/2021 TripAdvisor review

It was a good stay at Mecure! The service i received from the concierge was way better than other hotels! Good Service at check in was good. Do the pre arrival form first so that they can pre print the information when you check in. We checked in earlier and the room was already available. The room was also pretty spacious for the most basic room. Air con was quite strong so that was good. The view for our room faces parkway. We just had to cross the road (but no thanks to roadworks it was further to walk to parkway). Food was good as you can get it from east coast or parkway area. Less good Hotel has been around for a long time. The car park was meh and there was no lift so we had to lug our luggage by steps up to the hotel level 1. Rooms are dated but very well maintained and clean. Some areas of the room were refurbished but you can tell that the toilet still maintain its retro-ness. Swimming slots were 1 hour and they are strict about the number of humans at the pool. If the previous guests are not out yet, the next slot people can't go in. We didn't get a full 60 mins swimming. I rather the hotel so a full 1 hour slot and has 15 mins interval time for people to get out. Overall it was a nice staycation with decent tv and movie channels.

Support local travel industry

TripAdvisor rating 5.0/5

kokmeng17 10/09/2021 TripAdvisor review

A short break and do our part contributing to the local economy. We need to get together to ensure we make it out from this COVID-19 climate as best as possible. Every effort regardless of monetary spent counts.

Limited Hotel Facilities Usage

TripAdvisor rating 1.0/5

Victor_15061977 09/09/2021 TripAdvisor review

Due to social distancing measures in place, hotel has limited usage of hotel facilities - gym & swimming pool which makes the purpose of stay unfruitful. Without having the usage of the facilities, the pricing of the room rates maintained and is not substituted with other benefits that could allow hotel guests make our stay enjoyable. On a business perspective, this is a gain to the hotel and loss to hotel guests. Probably some form of food vouchers, light snacks provided in room could lighten up the purpose of hotel guests. Unfortunately, this is not rocket science for the hotel management to come up with creative ideas being a reputed hotel brand. Then why are the hotel management paid top dollar and not understanding the needs of hotel guests. Probably the need to exercise 'common sense' during pandemic and not use Covid as an excuse to prevent coming up with creative holiday goodies for hotel guests. Time to change the management to infuse new blood and business strategies during this pandemic.

East Coast Staycation

TripAdvisor rating 5.0/5

HappyTravellller 04/09/2021 TripAdvisor review

I live the ocean view room that comes w a bathtub. I stayed at level 15 and I definitely love the view, even thou it's not a full Seaview cos it's blocked by parkway parade, I can watch sunrise and admire the afternoon sun from my room. There is a swimming pool for a leisure swim and sundeck whr one can choose to suntan without e disturbance from the pool. There is a self washing & dryer machine which cost $7 Each. It is a life savior cos I always love to do my laundry after 2 days. It is connected to roxy Square where thr r salons and pedicure / manicure shop. As well as traditional Chinese medicine and normal foot / body massage. Thru roxy Square is link to the shop houses where cafe, Katong laksa and Nonya kueh can be found. No umbrella needed in e event of rain. East Coast Park is only maximum 10 min walk right from my hotel doorstep to Starbucks. Perfect for a swim in the sea if u like. It is definitely a great hotel to stay, especially with a bathtub :)

Rooms are more spacious than average Singapore Hotel

TripAdvisor rating 5.0/5

kumcheong Business - 27/08/2021 TripAdvisor review

Rooms are more spacious that average Singapore Hotel, partial sea view room, Hotel staff is friendly and responsive. There is a public transport station just directly in front of the hotel, which makes up for without a MRT station nearby. There are lots of shops behind the hotels with good food and well designed restaurants.

Service staff is nice, Cost Savings are too obvious

TripAdvisor rating 3.0/5

achansg 13/08/2021 TripAdvisor review

I managed to get the room at great discount since the hotel just opened for staycation. The service staff mostly are nice and tries to be helpful. However, personally, I think that the cost savings are too obvious. Firstly, the welcome gift was the most sadness and pathetic that I had ever seen. (A few pieces of butter cookies, chocolate bar and energy bar). For the welcome drinks, not only it is limited in choices, there was also not enough stocks for the choice. My friend and I both wanted chilled juices, but was informed that there was only 1 left. As the executive lounge is not opened, I can only do take away from restaurant. Again, we were offered some pathetic canapes in a box. Apart from that, we can only choose 1 drink for the takeaway. I think this does not translate to any experience of an executive lounges that I visited. Maybe hotel should pay more attention to it as often whoever guests being offered executive lounge should be considered as a more "premium" guests. Lastly, the breakfast is also limited where we can choose only 1 set from 4 different sets of breakfast. I ordered the Chinese set and had to literally beg for a yoghurt from the other set and the server told me that he will make a special exemption for me this round. And the Chinese set includes a soya bean milk that I do not drink and requested to change to a juice, but was being rejected. I think it is reasonable for hotels to save costs given currently situation, but not at the expenses of the guests.

Staff tries very hard to compensate for a property needing urgent upgrade

TripAdvisor rating 3.0/5

HappyFamilyinSingapo 11/08/2021 TripAdvisor review

The good Staff is very nice. All of them. They try very hard to to help out. Location 5 minutes walking to East Coast park. 5 minutes walk to shopping and hawker Centers. That’s a great thing. A lot of construction works around the hotel. The not so good: Rooms and bath rooms are outdated They are very dirty, not cleaned well TV’s not working, remotes not working Warm water takes up to 5 minutes to “arrive”, resulting in lots of water waste. No upgrade for platinum member Elevator power shut down due to power failure caused by a customer using an air fryer in their room. We walked down 16 floors. Tells enough of how their electrify wiring and security was build. Disappointing breakfast delivered in little paper and plastic boxes. We ate on the floor in our rooms. Some days they even forgot butter and jam. This is not Grand MERCURE Level. To be compared to a badly maintained IBIS.

SERVICE, ROOM AND QUALITY OF FOOD ARE VERY BAD

TripAdvisor rating 1.0/5

Jean_low1976 07/08/2021 TripAdvisor review

Service is very bad, room is so small, bed is not what it is put in the package so small n room also very dark and breakfast was under given the quantity and i had to go down to the front desk to complain a waste of my time

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