Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,140 reviews

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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,140 reviews

Customer review rating 4.0/5

Nur F. A. Families - Confirmed reviews ALL

Excellent location, with close proximity to Marine Parade MRT and retail outlets in Roxy Square, Parkway Parade, Joo Chiat Rd. etc.

Dear Ms Nur F., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you enjoyed our convenient location and found our staff to be pleasant and responsive. Your kind words are greatly appreciated. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Gerald F. Business - Confirmed reviews ALL

I would like to thank the following persons Suliman and Allan who helped me recover my luggage that lost during my arrival. Thank you so much.

Dear Mr F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had an amazing experience and that our staff, Suliman and Allan, were able to assist you with your luggage. Your appreciation will be shared with the team. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Alimin A. R. Business - Confirmed reviews ALL

Good and helpful front desk staff

Dear Mr Alimin, Thank you for your kind words regarding our location and the helpfulness of our front desk team. We are delighted to hear that your experience met your expectations, and we look forward to welcoming you back in the future. Best Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Pheng N. B. Couples - Confirmed reviews ALL

Good housekeeping, room and bathroom very tidy, toilet rolls and shower foam well replenished.

Dear Mr B. Pheng N., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location and recognized the excellent service provided by our Front Desk team, particularly Mr. Hefeng. Your comments on our housekeeping standards are also greatly valued. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Cecilie B. Couples - Confirmed reviews ALL

Picked this hotel as a compensation for my airline being delayed, and I was surprised how nice the rooms were. Location is impeccable since I already knew I loved the Parkway Parade Mall and the eat coast beach from before. Pool area was spacious and not too cold, even though it only has morning sun. Staff were friendly and rooms were clean enough. The bathoom was quite outdated, with a narrow bathtub that felt very cramped even for me as a fairly slim person. The overhead shower was the worst thing about the room honestly. The pressure was super hard, even as I tried adjusting the spray modes, it was still uncomfortable. Especially since theres no handheld showerhead aswell. Only good thing is that it saves water since I wanted to get out as fast as possible! Happy there was conditioner in the shower though, as not every hotel in Singapore has that :)

Dear Ms B., Thank you for taking the time to share your experience at the Grand Mercure Singapore Roxy Hotel. We are delighted to hear that you found our location convenient and enjoyed the spacious pool area. Your positive remarks about our staff and room cleanliness are greatly appreciated. We acknowledge your feedback regarding the bathroom facilities and shower pressure. We strive to provide a comfortable and enjoyable experience for all our guests, and we understand that the shower setup did not meet your expectations. Your comments regarding the bathtub and the absence of a handheld showerhead will be communicated to our maintenance team for their consideration in future improvements. We are pleased to know that you appreciated the amenities provided in the shower. Thank you once again for your valuable feedback, and we hope to welcome you back in the future for an even more enjoyable stay. Best Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Other web-users rate our hotel

  • 2,026 reviews 9.7/10 Location
  • 2,124 reviews 7.4/10 Room
  • 2,304 reviews 9/10 Service
  • 50 reviews 7.6/10 WiFi
  • 933 reviews 8.3/10 Comfort
  • 859 reviews 7.5/10 Cleanliness
  • 594 reviews 5.9/10 Vibe
  • 564 reviews 8.3/10 Breakfast

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