Grand Mercure Singapore Roxy 4 stars

Due to social distancing measures in place, hotel has limited usage of hotel facilities - gym & swimming pool which makes the purpose of stay unfruitful. Without having the usage of the facilities, the pricing of the room rates maintained and is not substituted with other benefits that could allow hotel guests make our stay enjoyable. On a business perspective, this is a gain to the hotel and loss to hotel guests. Probably some form of food vouchers, light snacks provided in room could lighten up the purpose of hotel guests. Unfortunately, this is not rocket science for the hotel management to come up with creative ideas being a reputed hotel brand. Then why are the hotel management paid top dollar and not understanding the needs of hotel guests. Probably the need to exercise 'common sense' during pandemic and not use Covid as an excuse to prevent coming up with creative holiday goodies for hotel guests. Time to change the management to infuse new blood and business strategies during this pandemic.

I live the ocean view room that comes w a bathtub. I stayed at level 15 and I definitely love the view, even thou it's not a full Seaview cos it's blocked by parkway parade, I can watch sunrise and admire the afternoon sun from my room. There is a swimming pool for a leisure swim and sundeck whr one can choose to suntan without e disturbance from the pool. There is a self washing & dryer machine which cost $7 Each. It is a life savior cos I always love to do my laundry after 2 days. It is connected to roxy Square where thr r salons and pedicure / manicure shop. As well as traditional Chinese medicine and normal foot / body massage. Thru roxy Square is link to the shop houses where cafe, Katong laksa and Nonya kueh can be found. No umbrella needed in e event of rain. East Coast Park is only maximum 10 min walk right from my hotel doorstep to Starbucks. Perfect for a swim in the sea if u like. It is definitely a great hotel to stay, especially with a bathtub :)

Rooms are more spacious that average Singapore Hotel, partial sea view room, Hotel staff is friendly and responsive. There is a public transport station just directly in front of the hotel, which makes up for without a MRT station nearby. There are lots of shops behind the hotels with good food and well designed restaurants.

I managed to get the room at great discount since the hotel just opened for staycation. The service staff mostly are nice and tries to be helpful. However, personally, I think that the cost savings are too obvious. Firstly, the welcome gift was the most sadness and pathetic that I had ever seen. (A few pieces of butter cookies, chocolate bar and energy bar). For the welcome drinks, not only it is limited in choices, there was also not enough stocks for the choice. My friend and I both wanted chilled juices, but was informed that there was only 1 left. As the executive lounge is not opened, I can only do take away from restaurant. Again, we were offered some pathetic canapes in a box. Apart from that, we can only choose 1 drink for the takeaway. I think this does not translate to any experience of an executive lounges that I visited. Maybe hotel should pay more attention to it as often whoever guests being offered executive lounge should be considered as a more "premium" guests. Lastly, the breakfast is also limited where we can choose only 1 set from 4 different sets of breakfast. I ordered the Chinese set and had to literally beg for a yoghurt from the other set and the server told me that he will make a special exemption for me this round. And the Chinese set includes a soya bean milk that I do not drink and requested to change to a juice, but was being rejected. I think it is reasonable for hotels to save costs given currently situation, but not at the expenses of the guests.

The good Staff is very nice. All of them. They try very hard to to help out. Location 5 minutes walking to East Coast park. 5 minutes walk to shopping and hawker Centers. That’s a great thing. A lot of construction works around the hotel. The not so good: Rooms and bath rooms are outdated They are very dirty, not cleaned well TV’s not working, remotes not working Warm water takes up to 5 minutes to “arrive”, resulting in lots of water waste. No upgrade for platinum member Elevator power shut down due to power failure caused by a customer using an air fryer in their room. We walked down 16 floors. Tells enough of how their electrify wiring and security was build. Disappointing breakfast delivered in little paper and plastic boxes. We ate on the floor in our rooms. Some days they even forgot butter and jam. This is not Grand MERCURE Level. To be compared to a badly maintained IBIS.

Service is very bad, room is so small, bed is not what it is put in the package so small n room also very dark and breakfast was under given the quantity and i had to go down to the front desk to complain a waste of my time

Room was big and comfortable. Large TV in room, Amenities include toiletries, hair dryer and iron,, a mini fridge, tea and coffee making. Two bottles of Oxygenated Drinking Water were provided. Hotel, although a bit old, is comfortable with a double bed and my room overlooked the pool area and some flats. Corridor to my room on Level 13 was rather gloomy. Would have preferred it to be brighter. Hotel is just across the Parkway Parade Shopping Mall. Due to COVID, not all shops or eateries were opened.

Initially was assigned room with connecting door..couple next door was amorous. Mr Allen arranged for Mr Mari to bring new access card and escort me to another room. When I enquired about availability of room TV’s HDMI port, Mr Mari volunteered to help plug in my cable. When he face difficulties, he apologised and arranged for maintenance staff to come and assist. Thank you for your efforts. Room was spacious with uneven king bed and decent sized work table with wall plugs in dire need for replacement. Toilet had a bath tub that has seen better days. Toiletries laid out were adequate for overnight stay.

Check in could be more seamless rather than filling in a form at the entrance and another at the reception. Room was comfortably sized and furnished. Location was just opposite a mall with 2 supermarkets, a hawker centre and walking distance to a street lined with eateries. Swimming pool was decent sized for that relaxed swim.

Lovely clean hotel very helpful and pleasant staff would recommend to any one staying over in Singapore

We had a pleasant stay with ease of check in. We even have a free upgrade and early check in kudos to hefeng our front desk officer. He even offer us a late check out too.

The staff were very friendly and helpful. Management strives to do their best in fulfilling customers' requests and going the extra mile in making the stay pleasant.

Good location .easy to travel to dine n shop n travel to airport with free shuttle bus

We felt appreciated by the hotel staff. They were friendly and went the extra mile to make our stay nice. One small mistake was that they failed to notify us of the fact that the opening hours of the bar had changed. We based our visit time on the directory in our room, which had not been updated.

Very pleasant stay.