Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.3/5 5,528 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,528 reviews

TripAdvisor Rating  4.0/5  5,724 reviews

Reception Staff is friendly

Customer review rating 4.5/5

Wkw Business - Confirmed reviews ALL

my sixth stay, no complain on services.

Dear Mr Ka Wai W., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 0.5/5

M. V. Friends - Confirmed reviews ALL

this the bad hotel i been stay in the world ! the room not clean well , the ice box inside got the food left inside that smell bad 😡😡no mineral water supply have to top up by it self but no bottle how i go to downstair take 😅😅😅

Dear Ms v. M., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Great hotel but let down by the iron

Customer review rating 2.0/5

James Business - Confirmed reviews ALL

The opening of the new MRT makes the Roxy Mercure a fantastic clean hotel with great staff. Breakfast options were tasty and plentiful and something I looked forward to every day. For my room unfortunately I was let down by the iron which imprinted a stain on my white dress shirt which I continue to struggle to scrape out. Upon this I informed the reception to please replace the iron. Next day as a gold member and assuming the request to replace the iron had been actioned, I went to iron another dress shirt and unfortunately another stain was imprinted. Luckily I was able to scrape this mark out. Overall a great experience at the Roxy just marred by the negative experience with the iron which will unfortunately leave me out of pocket having to replace the stained shirt.

Dear Mr James King Lun T., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Great hotel to stay in for mid flight stop over.

Customer review rating 5.0/5

Richard J. Couples - Confirmed reviews ALL

We were stopping over in Singapore for one night on our way to Australia from Budapest. Grand Mercure is conveniently located relative to the airport and just a short taxi ride. We had a comfortable sleep and we’re pleased to be able to leave our bags with the concierge while we explored the various things around the hotel.

Dear Mr Richard Brooks J., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with John. I am sure that this feedback will serve as an encouragement to all of our staff, especially John as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Well location with a lot of choice for dining nearby

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

While the hotel offers a generally satisfactory stay, there are areas for improvement in the room. The furnishings appear dated, and the lighting is inadequate, with a non-functional table lamp and overall dim illumination despite all lights being on. Additionally, the towels show signs of wear. Despite these shortcomings in the room, the overall hotel experience remains worthwhile.

Dear Ms Kit Yan Sara S., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

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Other web-users rate our hotel

  • 1,635 reviews 9.4/10 Location
  • 2,297 reviews 6.9/10 Room
  • 2,416 reviews 8.9/10 Service
  • 94 reviews 4/10 WiFi
  • 936 reviews 7.1/10 Cleanliness
  • 670 reviews 5.8/10 Amenities
  • 616 reviews 7.3/10 Breakfast
  • 598 reviews 5.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.