ibis Styles Batam Nagoya 3 stars

TripAdvisor rating 4.0/5 276 reviews

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Jl Yos Sudarso Bengkong Laut, Batam Kepulauan Riau, 29458 BATAM, Indonesia

Description

Hotel extras

  • Web corner and free WIFI throughout the hotel

Our accommodation(s)

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Hotel location

ibis Styles Batam Nagoya

Jl Yos Sudarso Bengkong Laut, Batam Kepulauan Riau
29458 BATAM
Indonesia

GPS:1.153341, 104.021147

Telephone
Fax +62 778 5707001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

STREATS

Enjoy breakfast, lunch and dinner at STREATS restaurant with our wide variety of international cuisine and local delights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  276 reviews

Not a very good 3rd visit...

TripAdvisor rating 3.0/5

liahkamis TripAdvisor review

I’ve stayed at Ibis Styles Batam three times now and while the staff are always polite and friendly, my recent experience left me disappointed. During my stay, I requested an iron at check-in (on Friday), which was promptly sent to my room. However, at 5:45 AM (on Saturday) I was abruptly woken up by a phone call from staff member, who politely asked for the iron back as other guests were waiting for it. While I understand the demand for irons, disturbing a guest so early in the morning is unacceptable unless it's an emergency. This is not the first time I’ve encountered iron shortages at this hotel—on previous stays, I was made to wait due to the limited availability of irons. However, being woken up at 5:45 AM to return one is something I didn’t expect. To improve service, I suggest the hotel either inform guests in advance if there’s a time limit for using the iron or consider purchasing more irons to accommodate the demand. The staff are kind, but this early-morning disruption significantly affected my overall experience.

Dear Mrs Lia Khamis Thank you for taking the time to share your experience from your recent stay at Ibis Styles Batam. We genuinely appreciate your loyalty and your constructive feedback. I’m pleased to hear that our staff provided polite and friendly service; however, I sincerely apologize for the early morning disturbance regarding the iron. I understand how disruptive that must have been, and it’s certainly not the experience we want for our guests. Your suggestions regarding better communication about iron availability and potentially increasing our inventory are valuable. We will take these into consideration as we strive to improve our services. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Best regards, Dian Pratama Front Office Manager

It’s Like Living In A Shipping Port 🚢

TripAdvisor rating 4.0/5

JackChee11 Friends getaway - TripAdvisor review

It has been five years since I visited Batam and I decided to make a return trip with my colleagues to this port city. I took a ferry and disembarked at Harbour Bay Ferry Terminal. The journey to the hotel by car took 8mins, which is 4km away. Opened in 2016, ibis Styles Batam Nagoya offers an interesting concept - A shipping container port theme hotel. The hotel corridor is reminiscent of Batam’s busy port and shipyard. I love how they incorporated the shipping container as a closet design inside the room. I had booked a Superior Room for my two nights stay here in Batam. I was accommodated in Room No. 517 on the fifth level of the hotel. The room is spacious at 25 square metres. The guest rooms start from the second to eight floors. Hotel amenities such as restaurant, pool and gymnasium are all on the first floor. Unfortunately, my room is situated at the front of the hotel, which faces a busy road. As a result, I could hear motorbikes zooming past till late night. If you prefer a quiet room, please request one at the back of the building, which faces the swimming pool. Whilst the room amenities are sufficient to my needs and the housekeeping is good, the room maintenance needs improvement. The wash basin seems choked with slow flowing water. The bathroom sealant is mouldy and should have been given a new coating. The Wi-Fi network seems slow at times. There is no SMART TV inside the room, however Cable TV channels offering Mandarin, Korean and Japanese programs are available for one’s viewing pleasure. Additionally, there are Singapore TV channels from Channel 5, 8, Suria to Vasantham. Universal power sockets are available at the bedside. Hence, do remember to bring a USB plug for the powering and charging of your mobile devices. The hotel rooftop houses a bar called Fullmoon Fusion Bar, which is a nice place to chill out. It offers Asian-fusion cuisine and operates between 5pm and 1am (2am on Saturday). I did not spot any convenience stores in the hotel vicinity. If you are in urgent need of toiletries, you can order them via Grab delivery. I also noticed some food stalls selling Rujak, which are lined along the main road, some 200m (3mins walk) from the hotel. If you are adventurous and would like to try Indonesian street food, this place might be for you. The hotel offers a free shuttle bus service to Nagoya Hill and Grand Batam Mall at 11am, 2pm and 6pm every Saturday and Sunday. Below are the distances from the hotel to the various places of interest: * Nagoya Hill Shopping Centre - 3km (8mins by car) * Batam City Square Mall - 4.1km (9mins by car) * Grand Batam Mall - 4.8km (10mins by car) * Pasar Penuin Wet Market - 4.8km (10mins by car) * Mega Mall Batam Centre - 7.3km (17mins) With more than 400 hotels in Batam and more opening in the next few years, ibis Styles Batam Nagoya needs to level up its game to stay relevant in this competitive market. Despite the room maintenance concerns, ibis Styles Batam Nagoya remains a good property for travellers seeking a value-for-money accommodation.

Dear Mr Jackchee11 Thank you for taking the time to share your detailed feedback about your recent stay at ibis Styles Batam Nagoya. We appreciate your insights and are glad to hear that you enjoyed the unique shipping container port theme and the convenient location of our hotel. We apologize for the inconveniences you experienced regarding room maintenance and the noise from the busy road. Your comments about the wash basin and bathroom sealant have been noted, and we will address these issues with our maintenance team to ensure improvements are made. We also understand the importance of a strong Wi-Fi connection and will look into ways to enhance our service. We’re delighted that you found our amenities and nearby food options to your liking, and we hope you had a chance to enjoy the Fullmoon Fusion Bar during your stay. Your feedback is invaluable to us as we strive to provide a better experience for our guests. We hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Dian Pratama Front Office Manager

Average

TripAdvisor rating 3.0/5

b0nchetz Couples - TripAdvisor review

1. The refrigerator in the room remained non-functional even after it was reported. 2. Only one access card was provided, which was inconvenient when I needed to leave the room alone. Without an access card, it's impossible to access the floor unless someone else assists. 3. The breakfast spread was average. Some main dishes were overly salty, and the drinks were excessively sweet. 4. On Sunday, was the most crowded during breakfast. Despite the lack of available seating, hotel guests were not allowed to sit in the exterior areas of the restaurant. Several people, including us, had to wait for seats to become available. That said, the hotel staff were friendly and did their best to make our stay enjoyable, which we truly appreciated.

Dear Mrs. Faradila, Thank you very much for sharing your detailed feedback with us. We genuinely appreciate the time you took to highlight both the positive aspects and areas for improvement. I apologize for the inconvenience you experienced with the non-functional refrigerator in your room. Please be assured that we are addressing this issue to prevent similar occurrences in the future. Additionally, I would like to inform you that extra keys can be provided upon request for your convenience. We also regret that our breakfast spread did not fully meet your expectations. Your comments regarding the seasoning of the main dishes and the sweetness of the drinks are valuable, and we will take them into account as we work to enhance our breakfast offerings. Furthermore, we understand your frustration with the limited seating during peak times and will review our arrangements to improve the overall experience. On a positive note, we are delighted to hear that our staff’s friendly demeanor made a difference during your stay. We are committed to providing the best service possible and look forward to the opportunity to welcome you back. Thank you once again for your constructive feedback. Warm regards, Dian Pratama Front Office Manager Ibis Batam Nagoya

Weekend Get Away

TripAdvisor rating 5.0/5

Anthony H Solo travel - TripAdvisor review

The Staff are warm and friendly. For a quiet getaway, Ibis Style Nagoya is the perfect place. It's situated away from the shopping and tourist area but conveniently located to Grab to the major shopping malls (between 5-10 mins away) from the hotel. I gave an average for Location for those who like staying near the main malls. My only complain would be the refrigerator, it's not even cold. Been staying there for 3 visits and seems all the rooms fridge are the same. Apart from this, the Hotel is recommended if you want a nice quiet stay.

Dear Mr.Anthony We very much appreciate your comments regarding your stay at the Ibis Styles Batam Nagoya. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Bad experience in Ibis Style Batam Nagoya

TripAdvisor rating 1.0/5

Joey Y TripAdvisor review

Overall is a bad experience. Housekeeping is not done thoroughly, there was a bunch of hair in the shower room, fridge not working, bed sheet have stains and black dirts, a chocolate cake was meant for another guest and requested housekeeping to take it away once we checked in, few hours went by, nobody remove it away after 2 following up calls to the reception. Left the cake outside and went out 11am next day, cake was still sitting right beside our door. Horrible service. Mosquito was in the room and i was bitten by mosquitoes after my shower and before my sleep. Twin bed was separated after housekeeping when we have requested them to join the bed and they have join the bed. Queen bed wasn't available is fine but separating the bed again after housekeeping is really a hassle again to call up housekeeping so we did ourselves. Replacing of refrigerator was so long, took about almost 2 hours to do it. I have never experience and expected this kind of bad service from a 3 star hotel. Oh lastly, asked them to vacuum the floor but they don have a vacuum, only mop so they mop the floor without entering into the shower with a bunch of hairs, so we end up clearing the hair ourselves using the shower head-.-

Dear Joeyy97, Thank you very much for taking the time to review your recent stay at Ibis Styles Batam Nagoya and we are very sorry to hear that your stay did not exceed your expectations. My team and I are constantly improving services and facilities, and we will for sure review why the standards were not met during your stay. We have also taken serious action towards our front office team related to their daily duty. As what you have mentioned, we are taking this feedback seriously with various action plan such as Brand Training / Service training - in hope that we will always manage to deliver a good service towards our Loyal member and allow them to always Feel Welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

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Other web-users rate our hotel

  • 131 reviews 6.4/10 Location
  • 447 reviews 6.9/10 Room
  • 294 reviews 7.3/10 Service
  • 22 reviews 2.9/10 WiFi
  • 278 reviews 6/10 Cleanliness
  • 204 reviews 5.1/10 Breakfast
  • 97 reviews 8.5/10 Vibe
  • 58 reviews 3.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.