ibis Styles Batam Nagoya 3 stars

TripAdvisor rating 4.0/5 274 reviews

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Jl Yos Sudarso Bengkong Laut, Batam Kepulauan Riau, 29458 BATAM, Indonesia

Description

Hotel extras

  • Web corner and free WIFI throughout the hotel

Our accommodation(s)

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Hotel location

ibis Styles Batam Nagoya

Jl Yos Sudarso Bengkong Laut, Batam Kepulauan Riau
29458 BATAM
Indonesia

GPS:1.153341, 104.021147

Telephone
Fax +62 778 5707001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

STREATS

Enjoy breakfast, lunch and dinner at STREATS restaurant with our wide variety of international cuisine and local delights.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  274 reviews

Average

TripAdvisor rating 3.0/5

b0nchetz Couples - TripAdvisor review

1. The refrigerator in the room remained non-functional even after it was reported. 2. Only one access card was provided, which was inconvenient when I needed to leave the room alone. Without an access card, it's impossible to access the floor unless someone else assists. 3. The breakfast spread was average. Some main dishes were overly salty, and the drinks were excessively sweet. 4. On Sunday, was the most crowded during breakfast. Despite the lack of available seating, hotel guests were not allowed to sit in the exterior areas of the restaurant. Several people, including us, had to wait for seats to become available. That said, the hotel staff were friendly and did their best to make our stay enjoyable, which we truly appreciated.

Weekend Get Away

TripAdvisor rating 5.0/5

Anthony H Solo travel - TripAdvisor review

The Staff are warm and friendly. For a quiet getaway, Ibis Style Nagoya is the perfect place. It's situated away from the shopping and tourist area but conveniently located to Grab to the major shopping malls (between 5-10 mins away) from the hotel. I gave an average for Location for those who like staying near the main malls. My only complain would be the refrigerator, it's not even cold. Been staying there for 3 visits and seems all the rooms fridge are the same. Apart from this, the Hotel is recommended if you want a nice quiet stay.

Dear Mr.Anthony We very much appreciate your comments regarding your stay at the Ibis Styles Batam Nagoya. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Bad experience in Ibis Style Batam Nagoya

TripAdvisor rating 1.0/5

Joey Y TripAdvisor review

Overall is a bad experience. Housekeeping is not done thoroughly, there was a bunch of hair in the shower room, fridge not working, bed sheet have stains and black dirts, a chocolate cake was meant for another guest and requested housekeeping to take it away once we checked in, few hours went by, nobody remove it away after 2 following up calls to the reception. Left the cake outside and went out 11am next day, cake was still sitting right beside our door. Horrible service. Mosquito was in the room and i was bitten by mosquitoes after my shower and before my sleep. Twin bed was separated after housekeeping when we have requested them to join the bed and they have join the bed. Queen bed wasn't available is fine but separating the bed again after housekeeping is really a hassle again to call up housekeeping so we did ourselves. Replacing of refrigerator was so long, took about almost 2 hours to do it. I have never experience and expected this kind of bad service from a 3 star hotel. Oh lastly, asked them to vacuum the floor but they don have a vacuum, only mop so they mop the floor without entering into the shower with a bunch of hairs, so we end up clearing the hair ourselves using the shower head-.-

Dear Joeyy97, Thank you very much for taking the time to review your recent stay at Ibis Styles Batam Nagoya and we are very sorry to hear that your stay did not exceed your expectations. My team and I are constantly improving services and facilities, and we will for sure review why the standards were not met during your stay. We have also taken serious action towards our front office team related to their daily duty. As what you have mentioned, we are taking this feedback seriously with various action plan such as Brand Training / Service training - in hope that we will always manage to deliver a good service towards our Loyal member and allow them to always Feel Welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Pleasant Stay @ ibis Styles Batam Nagoya

TripAdvisor rating 4.0/5

ehsw2023 TripAdvisor review

The room was cozy and spacious, and I appreciated the cleanliness of both the room and bathroom. While the breakfast buffet was decent, it could be improved with a wider selection. Overall, a solid choice for the price, but not without some minor flaws.

Dear Ehsw2023 We are absolutely delighted that you enjoyed your experience at ibis Styles Batam Nagoya and found your stay with us valuable.  In ibis Styles , guest satisfaction has always become our priority. Thank you very much for sharing your experience. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us Sincerely Management

A Stylish Hotel Marred by Service Issues

TripAdvisor rating 3.0/5

Dian H TripAdvisor review

My husband and I spent one night at this hotel in May. The room was undeniably stylish, and the bed was very comfortable. However, our stay was disrupted by a faulty air conditioning unit that would turn on and off every 10 minutes without effectively cooling the room. We reported this to reception, and an engineering technician was sent to address the issue. He claimed the AC was working and that he would monitor the central system to ensure it functioned properly. Yet, the AC turned off again just 10 minutes later. We reported the problem to reception once more and requested a room change. The receptionist asked us to wait while they investigated the central AC, but we insisted on a room change, doubting a swift resolution. After some persistence, we were finally moved to a new room, allowing us to get the rest we needed before our early morning flight. The receptionist, in particular, could benefit from more warmth and attentiveness. As hospitality professionals, we should always acknowledge guests promptly. Unfortunately, she seemed too engrossed in her work to greet us properly. Our experience at the Fullmoon restaurant was mixed. The staff were friendly, but no one came to check on our meal. In fact, our plates sat untouched for an hour after we finished eating, forcing us to stack them on a nearby bench to clear the table ourselves. The next morning, I called housekeeping to request an iron. After waiting 15 minutes, I followed up on my request. Despite this, we didn't receive the iron until we were already leaving the room - a full 45 minutes after the initial request. This hotel has potential with its modern rooms, but service issues need to be addressed for guests to feel truly welcome and cared for.

Dear Dia1717 First of all, please allow us to express our sincerest apologies. We are really sorry that your experience did not meet your expectations and for sure it is not tolerable since it was not based on our standard of service. We have noted and shared your message to our team for our improvement and in order to take the appropriate measures to address the problem and prevent future occurrence. We have taken some serious actions to make sure that this matter will not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you and your family will give us the opportunity to better serve you in the near future Sincerely, Management

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Other web-users rate our hotel

  • 126 reviews 6.5/10 Location
  • 437 reviews 6.7/10 Room
  • 285 reviews 7.1/10 Service
  • 21 reviews 4.7/10 WiFi
  • 267 reviews 5.5/10 Cleanliness
  • 192 reviews 5.5/10 Breakfast
  • 97 reviews 8.4/10 Vibe
  • 53 reviews 3.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.