ibis Styles Batam Nagoya 3 stars

Truly appreciate the extraordinary hospitality from Bpk Rio and his team. Despite the hotel being away from the city centre, it was not to difficult to travel to the town. In was a blessing to stay away from the centre as it was a lot calmer. In addition, there is vast offering of food items at the restaurant at a very affordable rate. Highly recommended to stay here.

I hate my stay. The room is full of cigarettes smell. The walls are so thin, I can hear the other room conversation throughout the night. There isn’t enough shower gel, called for house keeping they sent a technician with a ladder. The coffee machine is the best depiction of the hotel. I took a video of it but couldn’t post. The drinks were splattered everywhere else besides; into the cup.

I visit Batam almost every week and this is my favorite hotel! Since July 22, I estimate I have stayed 40-50 nights in the past 11 months. On paper, this is a 3 star hotel. But the rooms and facilities feel like 4 stars, and the staff is 5 stars. A big Thank You! to all the staff who made my stay enjoyable. To Mugi, and the rest of the Reception staff, thank you for always being cheerful and helpful. Thank you the restaurant staff who are always helpful, even in the face of my unusual requests. And to the always smiling lady who collects laundry who makes always takes that extra step in effort and service. What is great: The rooms are largish and clean. The decor is bright and cheery. The bed, pillows and bolsters are the best in Batam. I get the best night's sleep here! The shower has good pressure and the water is nice and hot. And again, the staff is FANTASTIC! What is no so great: The breakfast is average. The WiFi has improved and is fast but sometimes there are outages. But this may be more of a Batam thing than a Hotel thing. What you may think is bad but is not really: The location. There are no shopping centers or shops nearby that you can easily walk to. But the location is actually pretty ok. Because it is near Nagoya, you can usually get a Grab in less than 5 minutes. And Grab is pretty affordable in Batam. The hotel is about 10 minutes from Harbour Bay and 15 minutes from Batam Center. It is 10 minutes from Nagoya hill and 15 minutes from Grand Batam. Plus, the hotel sits on a hill. From the top floor bistro, you can see the sea (and Singapore) 270 degrees around! Thank Ibis Styles Nagoya Batam!

Stayed for 3 days, 29 Apr - 1 May It was a family vacation PROS - as an Accor member we get points - nice view from the higher floors, on one side facing Nagoya and from the other side Singapore - a proper hotel, although quite run down (fire safety plans, security are on property) - our booking came with breakfast - not far from Nagoya (Rp.15,000-20,000 by Grab) - GoGo supermart is about 500m walk away across a gravel path CONS - rooms facing the road subject to loud noises from the road - weekend road noise was bad and we got awaken a many times by racing motorbikes - for Accor members, do NOT expect any upgrades nor early check-in / late check-out or perks at this property - on 4 occasions we tried to call Operator / Reception but there was no answer. It’s quicker if you go down and tell the reception what you need - NOTE. bed linen and all toilet towels feel OLD and are off white - NOTE. housekeeping is very stingy with water, and toilet amenities. We asked for extra drinking water and soap and our request was declined. - DANGER. pool toilets are poorly lit and ventilated - DANGER. pool decking is in POOR condition and some planks actually protrude / sink. It’s an accident waiting to happen

Totally terrible and ridiculous hotel experience! Paid for a balcony suite room end up, no fridge at all, the bed is terrible sound like the bed is breaking apart with all the sound when you turn around. The air-con was Centre-controlled and at night it was so damn warm I thought I booked a room without air-com. The towels are filled with strains and wonder what was used for before. As an Accor branded hotel, I believe it is so disappointing that the management group should do something about it or maybe simply reflag it.