ibis Styles Batam Nagoya 3 stars

Horrible service from start to finish. First I have arranged with the reservation team that my family member will arrive first , but I will pay when I arrive. Reservation team says OK. Lo and behold, the front desk ask for payment from my family member. Only after I spoke to them via phone then they OK it, but they still hold passport. OK nevermind. I finally arrived. I have Gold membership and there’s a customer in front of me at the check in counter for ALL member, who is clearly not even an Accor member at all. I had to wait for at least 30 minutes before I can eventually get checked in. Rooms are thankfully fantastic and we got the upgrade we were supposed to get. Breakfast was also great on Day 1 but Day 2 porridge was tasteless. Then came lunch time. It was 5 minutes before 11 and we went down to the restaurant because we needed to leave early, only to see that there’s not a single waitress in the resto. When we eventually got in touch with one of the staff, he said “oh we open at 11” which I then answered with “yeah it’s 5 minutes before”. Then he eventually said “OK, what do you want to eat” without showing us to our seats or giving us any menu. While waiting for our food, which takes a long time, we eventually asked how much more time it will take because we need to leave soon. Took them another 5 minutes to check with kitchen, and finally after about 20 minutes wait our food comes. While the pasta was great, salmon was overcooked and dry. Overall this is the worst stay at an Ibis in Indonesia - even a tiny Ibis budget in a smaller city does a better job and gives a much much better service. As an Accor Member it’s very disappointing to experience this. When I’m back in Batam I’ll stay at another hotel even if it means I have to stay out of Accor hotels.

My 1st stay here as this is also Accor 1st hotel in Batam. I booked a superior twin room and as a platinum member, my room should be guaranteed but it was a terrible check in upon arrival at noon. Reception said DLX twin not avail as I will be upgraded from Superior Room, so only queen bed. I rejected and decided to stay on Superior Room. Hotel assigned me Room # 507. Shocking that 507 was an occupied room! Guest was inside and said its her room! So I returned to lobby and reception staff all panic as record showed its an empty room. So clearly is housekeeping mistake. Hotel then assigned me 509. This time its an empty room but with this bad experience, we felt insecure so at all times we ensured we do a double lock! Hotel cafe breakfast was a good spread but sadly most of the items are not hot. Coffee/milo also too sweet as I think it's premixed.

i don't know that such a hotel near by shopping center but if you at their room it's seem so far from the croud. the hotel is really next to the street but i feel like i'm not really felt disturb by crowd of traffic. So i don't have to search any resort or any hotel that is to far from the town to find peacefull. ibis styles batam nagoya is enough for me. there is spa center gym pool, and their breakfast every morning quite good i'm not boring at all you guys have to had this experience too.

i stay at ibis hotel for a while for my business trip. It's really good experience for me. You know every morning i join to their breakfast with so many variant of traditional menu like Indonesian food, and their waffle the taste is really amazing they have so many topping for choose. and my room its so big for me. The service quality also nice, the staff always friendly when im around. and hotel's location really peacefull for me, its quite far from traffic. i will back immediately. Thank you

Truly appreciate the extraordinary hospitality from Bpk Rio and his team. Despite the hotel being away from the city centre, it was not to difficult to travel to the town. In was a blessing to stay away from the centre as it was a lot calmer. In addition, there is vast offering of food items at the restaurant at a very affordable rate. Highly recommended to stay here.