Banyan Tree Bintan

The service is good , the decorations are nice . The staff are very friendly and welcoming Though it would be good if the place can open one Chinese food restaurant, as Indonesian food and western food may not suit our palate

You get a good night’s sleep as the bed is so comfortable. But i spent a lot of my time on the day bed watching the colours of the turbulent sea with a book in hand. The beach is stunning - soft sand, clean and unpolluted and unpopulated. The two infinity pools with their gorgeous views were a delight. I spent a whole day at the beach pool in bliss. The villa I stayed at had high quality furnishings and was spotless. Every evening I would come back to gorgeous room decorations made by the delightful staff, Daus and Mulia. The staff were very friendly and helpful and were well coordinated in the seamless way things seemed to get done. Our drivers Sofiyan and Kasir and our spa treatment ladies Santa, Mia and Rima were very sweet and professional. Breakfast was of a high standard and full marks to Saffron, the Thai restaurant. Recommend Banyan Tree Bintan highly. The look may be a little dated but in terms of a luxe experience for the visitor, it was as good as an Aman Resort experience.

Zia was beautiful at hospitality, beautiful people , felt like home away from home. Very kind and helpful for everything, adjusting and accommodating and helping us to fulfill all our needs . Zia was very patient and helped us with all our queries !

As a solo traveler, my one-day stay at Banyan Tree Resort exceeded all my expectations for a seaside villa retreat. Despite the continuous rain season, luck favored me with a sudden turn to clear skies, allowing me to capture stunning photographs. The resort staff, all well trained and genuinely polite. There is particularly an intern at the front desk named Zia. Despite not being a formal employee yet, her proficiency in English and sunny demeanor made me confident she'll soon become a valuable asset to the resort. One highlight of my stay was the exceptional room service featuring the delectable "Garlic Prawn" from "The Cove" restaurant. The taste deserves a rating of 5+++, though I must admit, the price is really expensive:) – a bit of a splurge. Overall, my brief visit was a delightful experience, and I anticipate Zia's bright future with the resort.

i was there for an evening about some aspects of the local culture with a traditional dance show and snacks to taste. zia was especially kind, passionately explaining everything and answering all my questions. it was a very special experience!