Grand Mercure Batam Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 380 reviews

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Grand Mercure Batam Centre - Image 1
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Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota, 29461 BATAM, Indonesia

Description

Hotel extras

  • The first and newest premium Accor hotel in Batam with brand new facilities

  • Prime location near Batam Centre InternationalFerry Terminal to access Singapore and Malaysia

  • Five minutes away from One Batam Mall

  • Wellness facilities featuring massage treatments, gym, pool, and spacious kids club

  • Majestic pillarless ballroom and various meeting rooms to host event for up to 1,200 people

Our accommodation(s)

Hotel location

Grand Mercure Batam Centre

Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 BATAM
Indonesia

GPS:1.13419, 104.04442

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMBROSIA ALL DAY DINING

With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  380 reviews

Customer review rating 3.5/5

Faiz M. Families - Confirmed reviews ALL

Booked 3 rooms. All the rooms are very clean. However the bathrooms did not smell good when first got into the room. Like dried pee smell. Need thorough cleaning near the toilet bowl. In house spa was great and clean. Breakfast spread was good. Check-in agent made a mistake and overcharged 1 of the room. Thankfully the check-out agent noticed and helped me to process the refund, which is still in progress. Overall a good stay.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the rooms to be clean and enjoyed our in-house spa and breakfast offerings. However, we apologize for the odor issue you encountered in the bathrooms and will certainly address this with our housekeeping team to ensure a more pleasant experience for future guests. Additionally, we appreciate your understanding regarding the check-in error and are glad our check-out agent was able to assist with the refund process. Your comments are invaluable in helping us improve our services. Best regards, Grand Mercure Batam Centre

Customer review rating 5.0/5

Zainal Z. Couples - Confirmed reviews ALL

Friendly and helpful staff especially the bell boy..

Dear Valued Guest, Thank you for your kind words regarding our clean and spacious accommodations, as well as the helpfulness of our staff. We are delighted that you enjoyed your stay and appreciate your feedback on our location. Best regards, Grand Mercure Batam Centre

Customer review rating 5.0/5

Syakina M. Families - Confirmed reviews ALL

Good stay and staff at the hotel was great except at the Spa. Spa options was very limited despite the menu shown to us and therapist mostly seem reluctant to work.

Dear Valued Guest, Thank you for your feedback regarding your recent stay at Grand Mercure Batam Centre. We are pleased to hear that you enjoyed your stay and found our staff to be great. However, we regret to learn about your experience at the Spa and will take your comments into consideration for future improvements. Best regards, Grand Mercure Batam Centre

Customer review rating 4.5/5

Cheryl A. C. Couples - Confirmed reviews ALL

Room was spotless, staff were friendly and attentive. Good location and amenities

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your room to be immaculate and our staff attentive. It is wonderful to know that you enjoyed our location and amenities. We look forward to welcoming you back in the future. Best regards, Grand Mercure Batam Centre

Customer review rating 4.5/5

Md R. A. W. Business - Confirmed reviews ALL

Great stay. Hotel room is nice and clean. Staff are superb too. Breakfast is nice and good spread. There’s room for improvement on the cooking station especially on peak periods.

Dear Valued Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed the cleanliness of your room, the service from our staff, and the breakfast selection. We appreciate your suggestion about the cooking station and will consider it for future enhancements. Best regards, Grand Mercure Batam Centre

Other web-users rate our hotel

  • 210 reviews 8.5/10 Location
  • 483 reviews 8.4/10 Room
  • 591 reviews 8.6/10 Service
  • 299 reviews 9.4/10 Vibe
  • 263 reviews 8.5/10 Cleanliness
  • 253 reviews 8.4/10 Breakfast
  • 194 reviews 8.4/10 Comfort
  • 62 reviews 5.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.