Grand Mercure Batam Centre 5 stars

Dear Valued Guest, We are sincerely grateful for your wonderful feedback following your recent business trip at Grand Mercure Batam Centre. Thank you for taking the time to share your experience and for providing such consistently high ratings across all aspects of your stay. Your concise and positive summary, “Everything good, good hotel, good service, good breakfast and etc., thanks,” is a tremendous source of encouragement for our entire team. We are delighted that your experience as a valued ALL – Accor Live Limitless Platinum member lived up to this high standard. We are particularly pleased to note that your room upgrade exceeded expectations and that you felt well recognized during your stay. Your strong 9/10 recommendation scores for both our brand and the loyalty program are deeply appreciated, as is your choice to book directly with us via the Accor ALL App. Your feedback also serves as a helpful guide for our continuous improvement. We have noted your comment regarding the welcome drink and your rating on our sustainability initiatives. We are committed to refining every detail to ensure complete guest satisfaction. It was our genuine pleasure to host you, and we are thrilled that your business stay was marked by such consistent quality and comfort. We look forward to the opportunity of welcoming you back to Grand Mercure Batam Centre in the near future, where we will strive to make your next visit equally seamless and enjoyable. With sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, We are absolutely delighted and sincerely grateful for your perfect rating and heartwarming review of your recent stay with friends at Grand Mercure Batam Centre. Receiving a flawless 100/100 overall score and a perfect 10/10 recommendation is the highest honor we could receive, and we thank you profoundly for sharing such positive feedback. Your succinct description, "Room very clean, we are happy to stay here. Front desk very polite and willing to help us," beautifully captures the essence of a truly satisfying hotel experience. We are thrilled that every detail contributed to your happiness—from the impeccable cleanliness of your accommodation and the excellence of our breakfast selection to the seamless journey from arrival to departure, all supported by our attentive team. Your perfect scores across the vast majority of categories are a tremendous source of pride for our entire staff, and we are particularly pleased that our front desk team made such a positive and helpful impression. As a valued ALL – Accor Live Limitless Classic member who booked directly with us, your loyalty and this exceptional endorsement mean the world to us. We have also noted your feedback on the WiFi and will continue our efforts to ensure seamless connectivity for all our guests. It was our genuine pleasure to host you and your friends. We hope the memories of your stay are fond and that we will have the great pleasure of welcoming you all back to Grand Mercure Batam Centre in the near future. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, We sincerely thank you for your detailed and candid feedback regarding your recent stay with us at Grand Mercure Batam Centre. We have read your account with the utmost seriousness and wish to express our most profound apologies for the series of experiences that fell profoundly short of the recognition, consistency, and warmth you deserve as a valued ALL – Accor Live Limitless Platinum member. The lapses you described are not reflective of our standards, and we take full responsibility. Please accept our sincere apologies for the unwelcoming check-in experience, the lack of clear communication regarding Platinum privileges and the evening cocktail service, the failure of your key cards, and the overall feeling of being undervalued. Your description of the service as "lukewarm" and the internal communication breakdown, as acknowledged by Duty Manager Indra, are particularly concerning to us. We are initiating an immediate and thorough review with our Front Office, Food & Beverage, and Housekeeping management teams to address each specific point: Member Recognition & Privileges: Reinforcing training on ALL Platinum benefits, including upgrade protocols and the details of the evening cocktail service, to ensure all staff can accurately and proactively inform our loyal guests. Service Consistency & Communication: Investigating the breakdown that led to the confusion at the pool bar and ensuring all guest-facing teams are fully briefed on daily offerings and member events. Operational Reliability: Reviewing our key card system to prevent recurring failures that cause guest inconvenience. We will also ensure your commendation for the restaurant lady supervisor and the warm male staff at the pool bar is personally shared with them, as we appreciate you highlighting the positive contributors. The frustration and disappointment you felt are completely understandable, and we are truly sorry for the impact this had on your trip with friends. Your loyalty, booked directly through our ALL App, is of great importance to us, and we are committed to restoring your confidence. To address this matter personally and directly, our General Manager, [Insert GM Name], would be grateful for the opportunity to speak with you. Could you please provide a convenient contact number or time via a reply to this email at [Insert Hotel Email]? We earnestly hope for a chance to demonstrate the consistent, enthusiastic, and seamless service that should have defined your entire visit. With our deepest apologies and sincere commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, We are truly honored and delighted by your gracious and incredibly detailed feedback following your recent stay at Grand Mercure Batam Centre. It is the highest form of praise to be recognized as your preferred choice for trips to Batam Centre, and we thank you sincerely for your steadfast loyalty and for the time taken to share such a thorough account of your experience. We are thrilled that your stay was marked by comfort and satisfaction, from our clean, new facilities and your pristine accommodation to the wide variety of our breakfast selection and the excellence of our in-room dining, concierge, and gym services. Your perfect scores in these areas, and your specific commendation of our sustainability efforts—noting the use of biodegradable items—are acknowledgments we deeply value and will proudly share with our dedicated teams. Your feedback is equally vital in guiding our pursuit of excellence. Please accept our sincere apologies for the delay you experienced during check-in at 6 PM. We have taken note of your observation regarding staff allocation during peak hours, and we are reviewing our arrival procedures to ensure a consistently swift and seamless welcome for all our guests. We have also carefully noted your comments regarding the food portions and pricing at Celeste Bar, as well as your ratings for the bar and pool. Your constructive insights have been forwarded to our Food & Beverage Manager for review, as we continually strive to offer exceptional value and experience in all our outlets. Most importantly, we are grateful for your special mention of the long-haired team member at Celeste Bar. Recognition of individual staff members who contributed to your satisfaction is the most meaningful feedback we can receive, and we will ensure she is personally commended for her excellent service. Your 10/10 recommendation score is the ultimate testament to our relationship, and we do not take it for granted. It was our absolute pleasure to host you once more, and we eagerly await your next visit. We are committed to ensuring that your future arrivals are as effortless and welcoming as the rest of your stay. With warmest personal regards and sincere gratitude, Grand Mercure Batam Centre

Dear Valued Guest, We are absolutely delighted and sincerely grateful for your wonderfully detailed and enthusiastic review of your recent business stay at Grand Mercure Batam Centre. Reading your vivid description, from the scent of our lobby to the view from the 15th floor, was a genuine pleasure for our entire team. Thank you for taking the time to share your experience so thoughtfully. Your review is a masterpiece of appreciation that touches every aspect we pour our heart into. We are thrilled that our design, spaciousness, and the ambiance resonated with you—noting the scent, the unique bamboo access card, and even the fragrance of the soap. It is particularly rewarding to know that your room, with its modern amenities, ample lighting, and the 55" smart TV, provided the perfect environment for your stay. And we share your sentiment about the coffee maker; it’s a favorite detail for many of our guests, and we are delighted it was a highlight for you as well! Your perfect scores for arrival, accommodation, cleanliness, team service, and departure are the highest commendation we could hope for. We are also deeply honored by your 10/10 brand recommendation and your strong endorsement of the loyalty programme as a valued ALL – Accor Live Limitless Gold member. We have duly noted your feedback regarding the WiFi connection speed and assure you that our technical team is actively reviewing this to enhance the network performance for all our guests. Furthermore, we appreciate your feedback regarding the welcome amenity and have taken note to ensure our recognition protocols for ALL members are consistently executed. Your closing statement, “Definitely want to comeback!” is the ultimate reward. We are already looking forward to your return and promise to welcome you back with the same warm hospitality and attention to detail that made this stay memorable. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre