Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you very much for your perfect review! We truly appreciate the time you took to share your family short vacation experience at Grand Mercure Batam Centre. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Experience Your description of us as "A very welcome hotel" and your kind words about our staff being "friendly ... all is very helpful" bring immense joy to our entire team. We are especially touched by your story of the security guard who helped you cross the road safely. These small acts of care and attention are at the heart of true hospitality, and we are deeply grateful that you noticed and appreciated them. We are also thrilled that our Front Desk team could accommodate your early arrival at 12pm, allowing you and your family to rest without waiting. Your comfort is always our priority. Our Gratitude As a valued ALL – Accor Live Limitless Classic member, your perfect scores and enthusiastic review mean the world to us. It was our genuine pleasure to host you and your family. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another wonderful family vacation. Until we meet again. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to know that you enjoyed a "comfortable stay" and that you found your "Room detup is great" and the bed comfortable. Your high scores for arrival, accommodation, and cleanliness reflect the standards we strive to deliver every day. Regarding Your Feedback We have carefully noted your ratings and comments: Breakfast Selection (70/100): Your feedback has been shared with our Culinary team for review as we continuously work to enhance our offerings. Team Service (80/100): We regret that our team did not fully meet your expectations and have shared this with the relevant department for improvement. Check-Out and Departure (80/100): Your experience has been noted and shared with our Front Office team. WiFi Connectivity (80/100) and Speed: We apologize for any inconvenience. Your comment regarding connection speed has been escalated to our Technical team for review and enhancement. Sustainability Efforts (80/100): Your feedback has been shared with our Green Team for consideration. Our Gratitude We appreciate your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your trust in us means a great deal. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with an even more seamless and satisfying stay. With warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you very much for your perfect review! We truly appreciate the time you took to share your family holiday experience at Grand Mercure Batam Centre. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, and WiFi. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Special Occasion We are especially touched by your description of the birthday celebration. Knowing that your request for birthday decorations for two rooms was "done beautifully" with balloons and a cake brings us immense joy. It was our genuine pleasure to help make your family celebration memorable, and we are thrilled that everything exceeded your expectations. We are also delighted that your check-in was smooth, that all your rooms were placed on the same floor as requested, and that you found your rooms "clean and beautifully laid out." Your appreciation for our breakfast selection completes a picture of a truly perfect family getaway. Our Gratitude It was our genuine pleasure to host you and your family for such a special occasion. Your kind words and perfect scores mean the world to our entire team. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another enjoyable and comfortable stay – perhaps for another celebratio. Until we meet again. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Terima kasih banyak atas ulasan sempurna Anda! Kami sangat menghargai waktu yang Anda luangkan untuk membagikan pengalaman liburan keluarga Anda di Grand Mercure Batam Centre. (Thank you very much for your perfect review! We truly appreciate the time you took to share your family holiday experience at Grand Mercure Batam Centre.) We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, WiFi, sustainability, and all additional services including the pool and kids services. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Your simple yet powerful words – "Comfortable stay" and "Very comfortable stay with my family" – beautifully capture the essence of what we strive to provide every guest. Knowing that you and your family enjoyed such a perfectly comfortable experience brings immense joy to our entire team. As a valued ALL – Accor Live Limitless Classic member, your trust in us means a great deal. We are honored that you chose to stay with us and that every aspect of your visit met with your complete satisfaction. It was our genuine pleasure to host you and your family. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another flawless and memorable stay. Sampai jumpa lagi! (Until we meet again!) With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such detailed and constructive feedback with us. We sincerely appreciate your honest review, as it helps us identify areas where we can improve. We are delighted to know that overall, you had a "good stay for 2 nights" and that your arrival, accommodation, cleanliness, check-out, and sustainability efforts all earned your perfect 100/100 scores. Your kind words about these aspects of your experience are greatly appreciated. Regarding Our Shuttle Service We are pleased to inform you that Grand Mercure Batam Centre does provide a complimentary shuttle service to Batam Centre Ferry Terminal. We apologize if this information was not clearly communicated to you during your stay. Our shuttle operates on a scheduled basis, and we encourage guests to inquire at the concierge desk for the timetable and to reserve a seat. We regret that this was not made known to you and hope you will be able to take advantage of it on a future visit. Regarding Your Concerns We have carefully noted the issues you raised: Suhoor Menu: Your observation that the suhoor menu should be as complete as the breakfast buffet, particularly mentioning the absence of the cheese stall and sushi, has been shared with our Culinary team for review. During Ramadan, we strive to provide a satisfying suhoor experience, and your feedback will help us enhance our offerings. Spa Booking Cancellation: We are deeply sorry to learn that your 1-hour spa booking was canceled without notification. This is completely unacceptable and falls far below our standards of service. Please accept our sincere apologies for this inconvenience and disappointment. Your feedback has been escalated to our Spa Manager for immediate investigation and to ensure that such a lapse does not occur again. Team Service (60/100): We regret that this experience impacted your perception of our team. Your feedback has been shared with the relevant department heads for coaching and improvement. Our Commitment to You We are grateful for your 8/10 recommendation despite these shortcomings. Your closing wish – "Hope it'll better in the future" – is one we share wholeheartedly, and we are committed to learning from your feedback. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre for a truly seamless and memorable stay. With warm regards and sincere appreciation, Grand Mercure Batam Centre