Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you so much for your glowing 100/100 review and for choosing to stay with us at Grand Mercure Batam Centre. We are absolutely thrilled to hear that your trip with friends was such a "Fabulous Stay!" It is wonderful to know that our lobby decorations and the warm welcome from our team made a great first impression. We take great pride in our service, and I will be sure to share your kind words with our Front Desk, Housekeeping, and Restaurant teams. I would especially like to thank you for highlighting our Restaurant Cashier. It is heartening to hear that her politeness and ability to remember you each morning added a personal touch to your breakfast experience. We will certainly celebrate her commitment to excellent service! Furthermore, we are glad we could successfully facilitate your room move to accommodate your smoking preference on the second day. Ensuring our guests are comfortable is always our top priority. We truly appreciate your recommendation and cannot wait to welcome you and your friends back for another exceptional stay soon. Warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your family's first stay with us, and for taking the time to share such a wonderful and detailed review. We are absolutely delighted to receive your flawless 100/100 overall rating and your perfect 10/10 recommendation of our brand. Celebrating Your First Visit We are thrilled to read that you and your family had a "very pleasant experience" during your first stay with us. Your kind words about the smooth check-in, properly cleaned room, and prompt housekeeping service bring immense joy to our team. Knowing that you found our breakfast "very yummy" is the highest compliment to our culinary team. Your review captures everything we strive to provide every guest – a seamless, comfortable, and delicious experience from arrival to departure. Celebrating Your Perfect Scores We are delighted that your arrival, accommodation, cleanliness, check-out, WiFi, and sustainability efforts all earned perfect 100/100 scores from you. Your 90/100 ratings for breakfast selection and our team are greatly appreciated and will be shared with the respective teams for encouragement and continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family for your first visit. We are honored that you enjoyed your stay and that you have already decided to return. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another wonderful and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful review with us. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Your review title, "excellent place to stay," and your words, "im satisfy with service they give too me," bring immense joy to our entire team. Knowing that you were fully satisfied with your experience and that every aspect of your stay met your expectations is the greatest reward for our hard work. It was our genuine pleasure to host you and your partner. We hope the comfort and warmth of your stay created beautiful memories of your time together. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another excellent and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your feedback with us. I am writing to you personally following your review, and I want to begin by offering our most sincere and unreserved apologies for the deeply disappointing experience you had with our team. What You Experienced You have described a situation where our manager contacted you regarding a missing hand towel. After you took the time to investigate and explain that the towel had been exchanged during a routine swap, you asked a reasonable question: whether housekeeping records what it collects from guests. Instead of receiving an acknowledgment or response, you were met with silence for two days. This is unacceptable. It is not the standard of service we expect of ourselves, and it is certainly not the standard you deserved. Our Failure You are absolutely right. When a guest takes the time to respond to an inquiry, especially one that involves an implication of missing items, they deserve a prompt, courteous, and transparent response. Silence is not an acceptable reply. I apologize that our manager failed to follow up with you, leaving you feeling insulted and unheard. This failure in communication and follow-through has been addressed directly with the manager involved. Our team has been reminded of the importance of closing the loop with every guest interaction, particularly when a guest has taken the time to provide clarification. Our Commitment to You I understand that this experience has led you to decide not to return to Grand Mercure Batam Centre in the future. I respect that decision, and I am truly sorry that our actions led you to this point. With my deepest apologies and a commitment to doing better, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and thoughtful review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. Celebrating Your Experience We are absolutely delighted to read that you enjoyed a "nice and comfortable stay" and that your accommodation, arrival, check-in, cleanliness, our team, check-out, and WiFi all earned perfect 100/100 scores. Your appreciation for the "comfortable and modern" room, the "nice sea view," and the friendly staff brings immense joy to our entire team. We are especially pleased that your lunch at Ambrosia earned a 90/100 rating – we will share your kind words with our culinary team. Regarding Your Feedback We have carefully noted your comments: Soundproofing: We apologize that you could hear traffic noise from the main roads and nearby construction sites. Your feedback has been shared with our Engineering team to review soundproofing options. For future stays, we recommend requesting a room on a higher floor, which may offer a quieter experience. Breakfast Selection (60/100): We sincerely apologize for the slow food replenishment on your second morning. Consistent quality and availability throughout service hours are essential, and we regret that we fell short. Your feedback has been shared with our Executive Chef and Food & Beverage team for immediate review and improvement. Sustainability (80/100): We appreciate your suggestion regarding bath towel changes. You are absolutely right – we encourage guests to indicate when they wish to have towels changed, and we apologize if this was not clearly communicated. Your feedback has been shared with our Housekeeping team to reinforce this practice. Single-Use Plastic Initiatives (80/100): Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude Your perfect 10/10 recommendation of the loyalty programme and your 9/10 recommendation of our brand mean a great deal to us. We are honored by your trust. It was our genuine pleasure to host you and your family. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable and memorable stay – one where every detail, from soundproofing to breakfast replenishment, meets your expectations. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre