Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's holiday and for taking the time to share your detailed feedback with us. We sincerely appreciate your kind words and honest review. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, accommodation, breakfast selection, our team, check-out, and sustainability 90/100 for WiFi 70/100 for cleanliness Celebrating Your Words Your review – "Comfortable stay" and "Very comfortable for relax holiday" – brings great joy to our entire team. Knowing that you found your stay comfortable for a relaxing holiday is truly rewarding. Regarding Your Feedback – Smoke Smell (Cleanliness 70/100) We have carefully noted your comment: "Was once time smell smoke in the room after back from breakfast." We sincerely apologize for this unpleasant experience. A smoke smell in a non-smoking room is unacceptable and detracts from the comfort of your stay. Your feedback has been escalated to our Executive Housekeeper and Front Office Manager for immediate investigation. We will review our room preparation and monitoring protocols, as well as reinforce our non-smoking policy with all guests, to ensure this does not recur. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a detailed and constructive review with us. We sincerely appreciate your kind words and your thoughtful suggestion. We are absolutely delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, cleanliness, our team, and check-out 90/100 for accommodation, breakfast selection, and WiFi 70/100 for sustainability Celebrating Your Words Your review title – "Amazing" – and your words – "The hotel is clean and very nice ambience" – bring great joy to our entire team. Knowing that you found our hotel clean and our ambience very nice is truly rewarding. Regarding Your Feedback – Power Point Near Wardrobe for Steamer We have carefully noted your excellent suggestion: "The hotel provided with a steamer not iron, but the nearest power point is the TV and I need to hang at TV to steam the clothes. If only there's a power point at the closet/clothes hanger, would be better." This is very practical and valuable feedback. Your suggestion has been shared with our Engineering and Design teams for review and consideration in future room improvements. We agree that a power point near the wardrobe would enhance the guest experience for using the steamer conveniently. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a beautiful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, plastic reduction, the pool, treatment experience, and kids services. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Daughter's 12th Birthday We are deeply touched that you chose to celebrate your daughter's 12th birthday with us and that our team was "so accommodating and planned surprises with me for my daughter." Knowing that we could be part of such a special family celebration is the greatest reward we could ever receive. We hope your daughter had a truly memorable birthday. Celebrating Your Words Your review – "Very friendly staff" and "Well located as One Batam Mall is just 5-6mins walk from the hotel. This hotel has free shuttle to Mega Mall too" – brings great joy to our entire team. Knowing that you appreciated our friendly staff, convenient location, and shuttle service is truly rewarding. Regarding Your Feedback – Breakfast We appreciate your suggestion: "Breakfast buffet spread could have been slightly better. E.g. have live station for pancakes for kids, instead of already cooked pancakes and left at the buffet place." Your feedback has been shared with our Executive Chef and Food & Beverage team for review and consideration. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre for another memorable stay – perhaps for another celebration! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are absolutely delighted to receive your strong 90/100 overall rating and your perfect 10/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability 90/100 overall Celebrating Your Words Your review title – "comfortable stay" – and your beautiful words – "Very comfortable stay. Well renovated and good facilities" – bring great joy to our entire team. Knowing that you found our hotel well renovated, our facilities good, and our cleanliness excellent is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Very comfortable stay with exemplary service" – and your beautiful words – "Check in was fuss free and wonderful, and the service is impeccable. Will definitely come back in the future!" – bring immense joy to our entire team. Knowing that you found our check-in fuss-free and wonderful, and our service impeccable, is the greatest reward we could ever receive. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre – just as you promised! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your kind words and constructive suggestions. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, cleanliness, check-out, WiFi, and sustainability 90/100 overall 80/100 for accommodation, breakfast selection, and our team Celebrating Your Words Your review – "The room is spacious and clean, the hotel staff are very helpful and friendly. I like the kids club facility and my kid can spend time there" – brings great joy to our entire team. Knowing that you found your room spacious and clean, our staff helpful and friendly, and that your child enjoyed our kids club is truly rewarding. Regarding Your Feedback We have carefully noted your comments: Air Conditioning (Accommodation): You noted that the air conditioning was not cold enough, even when set to 24°C on the first day and 20°C on the second day. We sincerely apologize for this discomfort. Your feedback has been shared with our Engineering team for immediate inspection and resolution of the air conditioning in your assigned room. Breakfast Selection – Limited Non-Spicy Options for Kids (Breakfast): You noted that the main dish selection was limited and often spicy, not suitable for children. Your feedback has been shared with our Executive Chef and Food & Beverage team for review and improvement of our breakfast variety, with particular attention to child-friendly options. Our Team: Your feedback has been shared with our department heads for coaching and improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you and your family back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendations for both our brand and the loyalty programme. Your excellent scores are truly appreciated: 90/100 for cleanliness, breakfast selection, check-out, and WiFi 80/100 for arrival, accommodation, our team, and sustainability Celebrating Your Words Your review – "Nice experience with comfortable stay" and "Well located place near to close proximity of Batam Ferry terminal" – brings great joy to our team. Knowing that you found your stay comfortable and our location convenient is truly rewarding. Regarding Your Feedback We have carefully noted your comments: Room Amenities (Accommodation): You noted that although it is a new property, the room still requires upgrades in amenities such as toiletries, towels, and water. We sincerely apologize for this. Your feedback has been shared with our Housekeeping and Procurement teams for review and improvement of our in-room amenities. Service Speed (Our Team): You noted that the service was very slow. We sincerely apologize for this. Your feedback has been shared with our department heads for immediate review and improvement of our service efficiency. Arrival and Check-In and Sustainability: Your feedback has been shared with our Front Office and Green teams for continuous improvement. Our Gratitude It was our genuine pleasure to host you during your business trip. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre on your future business trips. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's getaway and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Wonderful and relaxing couple getaway in Batam" – and your beautiful words – "The check-in process was smooth, the staff were friendly and welcoming, and the room was clean and well-appointed. It served as a peaceful, relaxing home base for our leisure trip" – bring immense joy to our entire team. Knowing that our hotel served as a peaceful, relaxing home base for your getaway is the greatest reward we could ever receive. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another wonderful and relaxing getaway. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your recent couple's stay and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Classic member and a returning guest – this being your second visit – your loyalty means the world to our entire team. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Second visit and still impressed!" – and your beautiful words – "We loved our return stay here. Perfect location, clean rooms, and very comfortable accommodations. Everything was seamless from check-in to check-out!" – bring immense joy to our entire team. Knowing that we impressed you once again on your return visit is the greatest reward we could ever receive. Regarding Your Feedback We have noted your 90/100 rating for breakfast selection. Your feedback has been shared with our Culinary team for continuous improvement. Our Gratitude It was our genuine pleasure to welcome you and your partner back. We are honored by your continued trust and your perfect endorsement. We eagerly look forward to welcoming you both back for your third visit – and we will strive to impress you once again! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are delighted to receive your strong 80/100 overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for cleanliness, breakfast selection, check-out, WiFi, and sustainability for our team for arrival, check-in, and accommodation Celebrating Your Words Your review title – "Comfortable" – and your simple yet powerful feedback – "Comfortable" – beautifully capture the essence of what we strive to provide every guest. Knowing that you and your partner enjoyed a comfortable stay brings great joy to our entire team. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your wonderful feedback with us. We sincerely appreciate your kind words. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from arrival and accommodation to cleanliness, breakfast, our team, and check-out. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review title – "comfortable and gym was very good" – and your words – "food is good, service is good" – bring immense joy to our entire team. We are especially pleased that you found our gym very good, our food good, and our service good. Regarding Your Feedback We have noted your 80/100 rating for WiFi, with your comment regarding "the range or distance." Your feedback has been shared with our Technical team for review and improvement of WiFi coverage and range throughout the hotel. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your kind words and constructive suggestions. We are delighted to receive your strong 80/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 90/100 for arrival, cleanliness, breakfast selection, our team, and check-out 80/100 for booking, accommodation, and sustainability for WiFi Celebrating Your Words Your review – "Everything was excellent. I really appreciated the friendly and helpful attitude of all the staff from the entrance throughout the entire premises, everyone was so welcoming. The room was very comfortable" – brings great joy to our entire team. Knowing that you found our staff welcoming and your room comfortable is truly rewarding. We are especially pleased that you enjoyed our breakfast, describing it as "delicious and full of flavor." Regarding Your Feedback We have carefully noted your comments: No Bottled Drinking Water: You noted that there was no bottled drinking water provided, but you understood and were not bothered by it. We appreciate your understanding of our sustainability initiative to use refillable water containers instead of single-use plastic bottles. Food Stations Lacked Food Warmers: You suggested that some food stations lacked food warmers and that it would be better if food could be kept warm. This is excellent feedback, and we have shared it with our Executive Chef and Food & Beverage team for immediate review and consideration. WiFi : Your feedback has been shared with our Technical team for review and improvement. Sustainability : Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future and provide you with an even more satisfying experience. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your recent trip with friends and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Silver member and a returning guest who has stayed with us many times, your loyalty means the world to our entire team. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, plastic reduction, in-room dining, concierge, gym, and pool. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Returned visit" – and your beautiful words – "Visit many time when we need to go to Batam, still the best hotel in Batam. Great access and very professional staff" – bring immense joy to our entire team. Being recognized as "still the best hotel in Batam" by a loyal returning guest is the greatest reward we could ever receive. Our Gratitude It was our genuine pleasure to welcome you and your friends back once again. We are honored by your continued trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre on your next visit to Batam. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such a beautiful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, plastic reduction, and dinner. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Beautiful Words Your review is one of the most heartwarming we have ever received: "It was our first time there. To begin with, the staff were very friendly, humble, and polite." "The smiles they had on their faces, even when we knew they were tired, especially in the cafeteria, were priceless." "The rooms were clean and neat with a big, comfy bed. Lovely coffee/tea counter." "I am a fussy and picky eater, but I must say the breakfast was awesome." "We had our dinner later at the cafeteria — beef fried rice, kampong fried rice, and mac & cheese — hands down to the chef!" "Getting feedback from customers, checking on them to see if everything is okay, food served on time... the staff there went the extra mile." "You guys are like Family - Good job Guys" "We forgot to have connecting rooms selected. The lovely lady at the counter gave us the best rooms." "The chef has magic hands - Food was delicious" We are especially touched that you felt our team was "like Family" – this is the highest compliment we could ever receive. Knowing that our staff's smiles, humility, and extra-mile service made your first stay so memorable is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. Your words – "We had a wonderful and happy stay there. We will be back!" – mean the world to us, and we eagerly look forward to welcoming you back. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your 80/100 overall rating and your 8/10 recommendations for both our brand and the loyalty programme. Your consistent 80/100 scores across booking, arrival, accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability are deeply appreciated. Celebrating Your Words Your review title – "good location, comfortable stay, front desk staff friendly" – and your words – "Room is clean, front desk staff friendly" – bring great joy to our entire team. Knowing that you found our location good, your stay comfortable, your room clean, and our front desk staff friendly is truly rewarding. A Special Thank You for Recognizing Our Front Desk Team We are grateful for your mention of the team member who checked you in. Even though you couldn't recall his name, we will share your appreciation with our entire Front Desk team. Knowing that their friendly service made a positive impression is the greatest motivation for them. Regarding Your Feedback We have noted your 80/100 rating for WiFi, with your comments on "The ease of access" and "The speed of connection." Your feedback has been shared with our Technical team for review and improvement. We have also noted your 80/100 rating for sustainability. Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent short staycation with friends and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, and WiFi. Your perfect recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "excellent stay" – and your beautiful words – "staying for two days one night, it was a really nice short staycation. short escape to batam city. great location, room was nice and clean" – bring immense joy to our entire team. Knowing that you enjoyed a nice short staycation and found our location great and your room clean is truly rewarding. Regarding Your Feedback We have noted your rating for sustainability. Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another excellent staycation. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. You deserved a comfortable and seamless stay, and we regret that we fell short in several areas. Addressing Your Concerns Point by Point 1. Air Conditioning Not Cold – Room 720 (Accommodation) You noted that the air conditioning in room 720 was adjusted to the minimum low setting but the room remained hot and humid. We sincerely apologize for this discomfort. Your feedback has been escalated to our Engineering team to thoroughly inspect and repair the air conditioning unit in room 720, and to review our preventive maintenance schedule to ensure all units are regularly checked. 2. Breakfast for 2 Pax Not Recorded – Front Desk Error (Breakfast Selection) You mentioned that breakfast for 2 pax was paid for, but Mr. Danny at the front desk did not record it, resulting in the restaurant waitress informing you the next morning that there was no reservation record. We sincerely apologize for this error and the frustration it caused. Your feedback has been shared with our Front Office Manager for immediate investigation and retraining of the team on recording prepaid inclusions accurately. We also apologize that this was not resolved smoothly at the restaurant. 3. Self-Check-In Experience (Arrival & Check-In) You noted using the self-check-in kiosk. Your feedback has been shared with our Front Office team to review the kiosk experience and ensure proper assistance is available. 4. Cleanliness, Our Team, Check-Out, WiFi, and Sustainability Your feedback on these areas has been shared with the respective teams – Housekeeping, Front Office, Technical, and Green Team – for continuous improvement. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Engineering: Air conditioning inspection and repair (room 720), preventive maintenance review Front Office Manager: Breakfast recording error, self-check-in experience Housekeeping: Cleanliness Technical Team: WiFi Green Team: Sustainability Our Apology We are deeply sorry that your stay was disappointing. Your recommendation is a clear signal of your dissatisfaction, and we are committed to learning from your feedback and making the necessary improvements. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and seamless experience you deserve. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and thoughtful review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for booking, arrival, accommodation, breakfast, our team, and check-out for cleanliness and sustainability for WiFi Celebrating Your Words Your review title – "One of the better hotels" – and your detailed feedback bring immense joy to our entire team: "Was an exceptional service to be honest even the TV mention our initials, when turned on. wonder how they did that" – We are thrilled that this personal touch surprised and delighted you! "Breakfast was sponsored by Mastercard, and was the best one so far in hotel stays for me. they include live cooking stations (this case got noodles and all not just egg in other hotels)" – Thank you for this wonderful compliment to our culinary team! "Breakfast selection also include cold cuts, and sushi. something unexpected for a hotel" – We are pleased that our breakfast variety exceeded your expectations. "There is also wireless charger with bluetooth speaker which is a luxury plus" – We are glad you appreciated this in-room amenity. Regarding Your Feedback We have carefully noted your comments: TV – Slow YouTube Loading and Crashing (Room 1015): You noted that the TV takes a while to load YouTube and crashes at least once before working perfectly. Your feedback has been shared with our Engineering and IT teams to review and improve the TV system performance. Light Switch Not Working (Room 1015): You noted that one of the light switches in room 1015 does not work. Your feedback has been shared with our Engineering team for immediate inspection and repair. WiFi – Speed of Connection: Your feedback has been shared with our Technical team for review and improvement. Cleanliness – A Little Dust: Your feedback has been shared with our Housekeeping team for review. Regarding Value for Money We appreciate your honest perspective on pricing compared to other Batam options. Your feedback has been shared with our management team for consideration. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. Your words – "Surely will stay again if the price is right" – mean a great deal to us. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Gold member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for arrival, check-in, and check-out for booking, accommodation, cleanliness, our team, sustainability, member recognition, and gym for breakfast selection, WiFi, sustainable food initiatives, plastic reduction, concierge, and kids services for the pool Celebrating Your Words Your review title – "Well located, new hotel" – and your words – "New hotel, clean, comfortable" – bring great joy to our entire team. Knowing that you found our hotel new, clean, and comfortable is truly rewarding. Celebrating Your Gold Member Recognition We are especially pleased that as a Gold member: Your welcome amenity met your expectations Your room upgrade met your expectations Your member recognition score was an excellent Regarding Your Feedback We have noted your ratings for breakfast selection, WiFi, sustainable food initiatives, plastic reduction, concierge, and kids services, and your rating for the pool. Your feedback has been shared with the respective teams – Culinary, Technical, Green Team, Concierge, and Recreation – for continuous improvement. We have also noted your 8/10 recommendation of the loyalty programme. As a Gold member, your perspective is valuable, and we would welcome any specific feedback on how the programme could better serve you. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre