Grand Mercure Batam Centre 5 stars

Dear Mr. T., Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your honest review, as it helps us identify areas for improvement. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for accommodation, cleanliness, breakfast, check-out, and sustainability 90/100 for our team and WiFi 60/100 for arrival and check-in Celebrating Your Words Your review title – "Comfortable stay and staffs are friendly" – and your words – "I am pleased with your rooms and your friendly staffs" – bring great joy to our team. Regarding Your Check-In Experience (60/100) We sincerely apologize for the frustrating check-in experience you encountered. We understand that: You were told by the front desk lady that your rooms would be ready and that your connecting room request had been noted and arranged at level 17 with your friend's booking on the same level. When you returned at night, the new shift staff had no knowledge of your booking, and no rooms had been prepared under your names. While the gentleman who assisted during the night resolved the issue, you had to shift to a different floor from your friend. This lack of communication between shifts is completely unacceptable and should never have happened. Your feedback has been shared with our Front Office Manager for immediate investigation and retraining of both the morning and night shift teams. We will reinforce the importance of proper handover procedures and communication regarding guest requests. Our Commitment to You Despite this check-in saga, we are pleased that you enjoyed your rooms and found our staff friendly. Your feedback is invaluable in helping us improve our communication and operational consistency. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a seamless experience from arrival to departure. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your perfect 100/100 overall rating and your perfect 10/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for our team 90/100 for arrival, accommodation, cleanliness, breakfast, and check-out 80/100 for sustainability 70/100 for WiFi Celebrating Your Words Your review title – "Comfortable Stay, great service by hotel service staff" – and your beautiful words – "One of the best hotels i been with the hotel staff are attentive and helpful" – bring immense joy to our entire team. Knowing that you consider us one of the best hotels you have been to is the highest compliment we could ever receive. Regarding Your Feedback We have noted your 70/100 rating for WiFi, with comments on "The ease of access" and "The speed of connection." Your feedback has been shared with our Technical team for review and improvement. We have also noted your 80/100 rating for sustainability, which has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your family stay and for taking the time to share such detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member and a returning guest – this being your 2nd stay with us for 4 nights – your loyalty means a great deal to our entire team. We are delighted to receive your strong 80/100 overall rating and your perfect 10/10 recommendation of our brand. Your 100/100 score for arrival and check-in, along with your 80/100 scores for accommodation, cleanliness, our team, check-out, and WiFi, are greatly appreciated. Celebrating Your Words Your review title – "Comfortable stay" – and your words – "Love the executive room with kids" – bring great joy to our team. We are also pleased to hear that our concierge service was "better than the previous time (March 2026)" – we will share this encouragement with them. Regarding Your Feedback We have carefully noted the areas where we fell short of your expectations: Plaster Bag Worms in Bathroom & Flies/Mosquitoes in Room (Cleanliness 80/100): We sincerely apologize for this unpleasant experience. Your feedback has been shared immediately with our Executive Housekeeper for urgent investigation and treatment of the affected room. We will ensure that thorough pest control measures are taken. Breakfast Selection (50/100): We are deeply concerned by this score. We apologize that our breakfast choices did not meet your expectations. Your feedback has been shared with our Executive Chef and Food & Beverage team for review and improvement. Birthday Cake Suggestion: Thank you for your kind suggestion. We note that it was your birthday upon checkout and that a birthday cake would have been a wonderful gesture. Your feedback has been shared with our Front Office and Guest Relations teams for consideration in future special occasion recognition. Our Gratitude Your words – "Nonetheless I will still come back next time :)" – mean the world to us. Despite the issues you encountered, your willingness to return is the greatest compliment we could receive. We look forward to welcoming you back for your 3rd stay – and we will strive to make it even better. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Batam Centre. While we are pleased to know that you appreciated our strategic location and the warm hospitality extended by our Front Office team during check-in, we sincerely apologize that your overall experience fell short of your expectations. We deeply regret the inconvenience caused by the unexpected power interruptions and the discolored water that followed. We fully understand how unpleasant and concerning this must have been, especially so soon after your arrival. More importantly, we are truly sorry that our response at the time did not provide the empathy, reassurance, and service recovery you rightfully deserved. Please accept our sincere apologies for this shortcoming. Your comments have been shared with both our Engineering and Front Office teams for immediate review. We are reinforcing our response procedures to ensure that unexpected incidents are handled with clearer communication, genuine care, and prompt follow-up. We have also taken note of your observations regarding the mosquitoes, the cleanliness beneath the curtains, and the WiFi performance, and these matters are being addressed with the respective departments to prevent a recurrence. At the same time, we are grateful for your kind recognition of our female Front Office colleague who welcomed you with professionalism and warmth. Your compliments will certainly be shared with her, as they serve as great encouragement to our team. Thank you once again for your valuable feedback. It provides us with an important opportunity to improve. We sincerely hope to have the privilege of welcoming you back in the future and providing you with the seamless and exceptional experience that Grand Mercure Batam Centre is committed to delivering. Warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for sharing your kind feedback and for rating your stay 90/100. We are delighted to know that you had a comfortable stay and appreciated the good service and courteous hospitality provided by our team. It is also wonderful to hear that your booking experience was seamless, with prompt confirmation and timely responses to your email inquiries. As a valued ALL – Accor Live Limitless Gold member, your recognition means a great deal to us. We also appreciate your feedback regarding our breakfast selection. Your comments have been shared with our culinary team as we continuously strive to enhance the dining experience for all our guests. Thank you once again for your recommendation and for choosing Grand Mercure Batam Centre. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Grand Mercure Batam Centre