Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and positive review with us. As a valued ALL – Accor Live Limitless Classic member, your feedback is greatly appreciated. We are absolutely delighted to read that you had such a wonderful family experience with us. Your perfect 100/100 scores for arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability are truly remarkable. Your 9/10 recommendation of our brand is deeply appreciated. Celebrating Your Experience Your review title highlights one of our greatest strengths: "Located near Mega Mall where we had a full day of entertainment for kids." We are thrilled that our convenient location added so much value to your family trip. We are especially pleased to read your kind words: "The ambience, room space, room service, housekeeping are excellent" "The breakfast is yummy" A Special Thank You for Recognizing Mr. Irwan We are touched by your special mention of Mr. Irwan, who gave you guidance on places to visit. We will personally share your appreciation with him – knowing that his recommendations helped your family enjoy Batam means a great deal to us. Regarding Your Feedback We have noted your 70/100 rating for breakfast selection, with your comment that it has "more of Indonesian varieties." Your feedback has been shared with our Culinary team as we continuously work to offer a balanced variety that appeals to all our international guests. Our Gratitude It was our genuine pleasure to host you and your family. We are honored that every aspect of your stay met with such high satisfaction. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another wonderful family getaway. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your family stay, and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Gold member, your loyalty means the world to us. Celebrating Your 5th Stay We are truly honored and humbled to read that you have been staying with us since the opening of the hotel and that this is already your 5th stay. Loyalty like yours is the greatest reward for our team's hard work, and we are deeply grateful that you continue to choose us for your family trips. Your Kind Words About Our Team We are especially delighted to read your observation that "the staff at the reception has really improved alot on their services." Thank you for noticing our growth and for acknowledging the dedication of our front desk team. We will share your kind words with them – it will mean the world to know that their efforts have been recognized by a loyal guest like you. Celebrating Your Perfect Scores We are thrilled that your booking, arrival, accommodation, cleanliness, our team, check-out, and WiFi all earned perfect 100/100 scores from you. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Regarding Your Feedback We have carefully noted your 60/100 rating for our sustainability efforts. We would love to understand more about your perspective on this important area, as we are continuously striving to improve our environmental initiatives. Please feel free to share any specific feedback – your insights as a loyal guest are invaluable to us. Our Gratitude It is always a genuine pleasure to host you and your family. We eagerly look forward to welcoming you back for your 6th stay – and many more to come. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your business trip, and for taking the time to share such a detailed and entertaining review with us. As a valued ALL – Accor Live Limitless Gold member and a frequent guest who stays with us at least once a quarter, your loyalty and insights are deeply appreciated. Celebrating Your Loyalty We are truly honored that you choose to stay with us so regularly for your business meetings. Your continued trust in our property means the world to our entire team. What You Loved We are delighted to read your appreciation for: Our smart TVs with YouTube and Netflix connectivity – we agree, no one wants to be stuck with regular programming! Our prime location – minutes from Batam Centre Ferry Terminal, government agencies, Grand Batam Mall, and Sushi Tei Our pool and gym – which you noted as a plus point compared to other hotels in Batam Our commitment to sustainability – your comment "very little single use plastic which is important" is greatly appreciated Regarding Your Feedback We have carefully noted your comments on areas for improvement: Breakfast and regular menu quality: Your feedback has been shared with our Executive Chef and Food & Beverage team for review and enhancement. WiFi (70/100): We apologize for the connectivity issues. This has been shared with our Technical team for improvement. Loyalty Programme Recommendation (6/10): We note that while you rate our brand highly at 9/10, your recommendation of the loyalty programme is significantly lower. As a Gold member who stays frequently, your perspective on the ALL – Accor Live Limitless programme is invaluable. We would welcome any specific feedback on what aspects of the programme could better serve you. Our Gratitude Thank you again for your loyalty and your honest, constructive feedback. Your 9/10 recommendation of our brand means a great deal to us. We eagerly look forward to welcoming you back on your next quarterly visit – and many more to come. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your wonderful feedback with us. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, our team, check-out, and WiFi. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Your review title, "Comfortable Stay," and your words, "Staffs were very polite and friendly," bring immense joy to our entire team. Knowing that our team's warmth and professionalism contributed to your comfort is the greatest reward for our hard work. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Your simple yet powerful review – "Good" – beautifully captures the essence of a truly satisfying stay. Knowing that every aspect of your experience met with your complete satisfaction brings immense joy to our entire team. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another perfect and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre