Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your feedback with us. We sincerely appreciate your honest review, as it helps us identify areas for improvement. We are pleased to see your excellent scores for many aspects of your stay: 100/100 for breakfast selection, our team, check-out, WiFi, and sustainability 90/100 for arrival, check-in, and cleanliness 40/100 for accommodation and overall experience Celebrating Your Words We are delighted that you found our food "really good" – this is a wonderful compliment to our culinary team. Your appreciation for our team, check-out experience, WiFi, and sustainability efforts is also greatly valued. Regarding Your Feedback – Noise from the Road We have carefully noted your concern: "too much noise from the road" and "Just can’t get enough sleep." We sincerely apologize that traffic noise disturbed your rest. As a hotel surrounded by main roads, we understand this can be challenging for light sleepers. Your feedback has been shared with our Engineering team to review soundproofing options. For future stays, we recommend requesting a room on a higher floor, which may offer a quieter experience. Our Commitment to You Your feedback is invaluable in helping us improve our guest comfort. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre on your future business trips and provide you with a more restful experience. With warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent stay and for taking the time to share your wonderful feedback with us. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review title – "Good Hotel" – and your beautiful words – "Very friendly staff hotel conducive environment amenities was perfect" – bring immense joy to our entire team. Knowing that you found our staff friendly, our environment conducive, and our amenities perfect is truly rewarding. Our Gratitude It was our genuine pleasure to host you. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another perfect stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful review with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, breakfast, our team, check-out, sustainability, member recognition, and plastic reduction initiatives. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Very positive experience" – and your beautiful words – "The overall staff service was excellent. One of the male wait staff who assisted us during breakfast made particular effort to ensure we enjoy our coffee" – bring immense joy to our entire team. Even though you did not manage to get his name, we will share your appreciation with our entire breakfast service team. Knowing that one of our team members made a particular effort to ensure you enjoyed your coffee is a wonderful testament to the care we strive to provide every guest. Regarding Your Feedback We are pleased that your welcome drink met your expectations as a Silver member. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another very positive experience. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Mr. H., Thank you for choosing Grand Mercure Batam Centre for your one-week business stay and for taking the time to share such detailed and constructive feedback with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are pleased to receive your 70/100 overall rating and your 7/10 recommendation of our brand. Your excellent scores are truly appreciated: 100/100 for accommodation and cleanliness 90/100 for breakfast selection, check-out, and WiFi 80/100 for booking, arrival, check-in, and our team 70/100 for sustainability 60/100 for member recognition Celebrating Your Positive Experience We are delighted that you found your room "clean, comfortable, well appointed" and that breakfast was "excellent, with a good variety and quality well above the average business hotel." Your appreciation for these aspects of your stay is greatly valued. Regarding Your Feedback We have carefully noted the areas where we fell short of your expectations: 1. Dinner Restaurant Experience (40/100) You noted that the dinner menu was "very limited," service was "slow (up to an hour for food)," and the drinks selection was disappointing for a 5-star hotel. We sincerely apologize for this. Your feedback has been shared with our Executive Chef and Food & Beverage Manager for immediate review of: Dinner menu variety Service efficiency and speed Drinks selection and quality 2. Bar – Limited Gin Selection (50/100) You noted that the only gin available was Gordons. We apologize for this limited selection. Your feedback has been shared with our Bar Manager to review and expand our gin offerings. 3. Sustainability (70/100) / Sustainable Food Initiatives (50/100) Your feedback has been shared with our Green Team for review and improvement. 4. Member Recognition (60/100) – Sales Manager Request You mentioned that you requested to speak with the Business Development/Sales Manager at check-in about long-term corporate rates but received no further update. We sincerely apologize for this oversight. Your feedback has been shared with our Sales and Front Office teams for immediate follow-up. 5. Welcome Drink You noted that you were not offered a welcome drink. We apologize for this oversight. As a Silver member, you should have been offered one. Your feedback has been shared with our Front Office team for review. Our Commitment to You Your feedback is invaluable in helping us improve our dinner service, bar selection, member recognition, and sustainability efforts. We are committed to making the necessary improvements. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre on your future business trips and provide you with a more satisfying experience – including a better dinner and a wider gin selection! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent anniversary stay and for taking the time to share such a wonderful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your perfect 100/100 rating across nearly every category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, and WiFi. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Beautiful Words Your review title – "Fanch and comfortable stay" – and your wonderful description bring immense joy to our entire team: "really friendly staff" "quick check in & out" "room was new and clean" "housekeeping changed the towels without us asking" "they also decorated the room for our anniversary" "they also allow luggage storage after check out!" "really loved this place and would stay again!" We are especially touched that you chose to celebrate your anniversary with us, and that our team's room decoration made your stay even more special. We will share your kind words with the housekeeping team who decorated your room. Regarding Your Feedback We have noted your 90/100 rating for sustainability. Your feedback has been shared with our Green Team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner for such a special occasion. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre – perhaps for another anniversary celebration! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre