Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a beautiful and touching review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, breakfast, our team, and sustainability. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review is one of the most beautiful we have ever received: "From the minute we walk in the door, we feel that the people at the Grand Mercure Batam care about us and treat us with the utmost respect and kindness. They make us feel important." This is the very essence of hospitality – making guests feel cared for, respected, and important. Your words bring immense joy to our entire team. Knowing that you felt this way from the moment you walked in is the greatest reward we could ever receive. Regarding Your Feedback We have noted your 80/100 ratings for check-out and dinner, with the comment "Slow, but good" for dinner. We appreciate your honest feedback and have shared it with our Front Office and Food & Beverage teams for review and improvement. We have also noted your 90/100 rating for the pool, which has been shared with our Recreation team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your beautiful endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre – where you will always be treated with care, kindness, and respect. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your honest review, as it helps us improve. We are delighted to receive your 70/100 overall rating and your 9/10 recommendation of our brand. Your excellent 100/100 scores for arrival, accommodation, cleanliness, our team, check-out, and WiFi are deeply appreciated. Regarding Your Anniversary Feedback We are truly sorry to read that your anniversary stay did not feel as special as you had hoped. You mentioned that you specifically noted your anniversary in your booking, and while you acknowledged that you are not entitled to anything, you expected a small surprise or arrangement as many hotels offer. We understand your disappointment. Recognizing special occasions is an important part of the guest experience, and we regret that we missed the opportunity to make your anniversary stay more memorable. Please accept our sincere apologies. Your feedback has been shared with our Front Office and Guest Relations teams to reinforce the importance of noting and celebrating special occasions. Regarding the Doorbell / Towel Request We also note your comment that you requested the staff to knock instead of ringing the doorbell because your baby was sleeping, but the staff still rang the bell. While this is a minor issue, we understand that it was inconvenient. Your feedback has been shared with our Housekeeping team for retraining on guest requests. Celebrating the Positives We are pleased that you enjoyed your stay overall and found our hotel "amazing" and staff friendly. Your words – "would definitely come again and recommend to others" – are a wonderful encouragement to us. Our Commitment to You We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future – perhaps for another anniversary – and we will make sure to make it feel extra special. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your strong 90/100 overall rating and your perfect 10/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, accommodation, cleanliness, our team, check-out, and sustainability 90/100 for booking, WiFi, and loyalty programme recommendation 80/100 for breakfast selection Celebrating Your Words Your review title – "Near to Ferry Terminal and Mall, Good Breakfast and attentive Staff" – beautifully captures three of our greatest strengths. We are pleased that you found our location convenient, our breakfast good, and our staff attentive. Regarding Your Feedback We have noted your 80/100 rating for breakfast selection. Your feedback has been shared with our Culinary team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL Accor Platinum member, your insights are greatly appreciated. We are delighted to receive your strong overall rating and your recommendations for both our brand and the loyalty programme. Your excellent scores are truly appreciated: for arrival, our team, and check-out 90/100 for booking, accommodation, breakfast, WiFi, and sustainability for cleanliness Celebrating Your Words Your review – "New hotel, nice facilities and it's nicely decorated and posh. Staff are very nice and welcoming" – brings great joy to our team. We are pleased that you found our hotel new, well-decorated, and posh, and that our staff made you feel welcomed. Regarding Your Feedback – Fruit Flies in Room. We are deeply concerned by your comment: "There are a lot of fruits flies in the room ... I keep killing them but it's a never ending story." We sincerely apologize for this unpleasant experience. This is completely unacceptable and falls below our cleanliness standards. Your feedback has been escalated immediately to our Executive Housekeeper for urgent investigation and treatment of the affected room. We will also conduct a thorough pest control review to prevent this from recurring. Our Commitment to You Your feedback is invaluable in helping us maintain and improve our cleanliness standards. We are committed to ensuring that this issue is resolved. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a flawless experience – with no fruit flies in sight. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a detailed and heartwarming review with us. We sincerely appreciate your kind words. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly appreciated: 100/100 for arrival, check-in, check-out, and WiFi 90/100 for accommodation, cleanliness, our team, and sustainability 80/100 for breakfast selection Celebrating Your Words Your review brings immense joy to our entire team. We are especially touched by your words: "The service was consistently good. From the guy who greeted us upon alighting from taxi, to the receptionist who helped us checking in smoothly." "Someone came over quite swiftly to change the bedsheet, very professionally, and remained friendly throughout." "The food from breakfast buffet generally tasted good. I loved the 'kopi susu simpang tiga' the most." Knowing that our team's warmth and professionalism made your family feel welcomed – especially during the milk spill incident – is the greatest motivation for us. Regarding Your Feedback We have noted your rating for breakfast selection. Your feedback has been shared with our Culinary team for continuous improvement. We are especially pleased that you loved our "kopi susu simpang tiga" – this is a wonderful compliment to our barista team! Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre in the future – and we will have the kopi susu simpang tiga ready for you! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre