ibis Zurich Messe Airport 3 stars

Liebe Esther, vielen Dank für Ihren Besuch und Ihre tolle Bewertung. Es freut uns sehr, dass Sie einen rundum gelungenen Aufenthalt bei uns hatten. Besonders, dass Sie unsere zentrale Lage schätzen konnten, ist eine schöne Bestätigung. Die lockere Atmosphäre in Charlie’s Corner Bar haben wir bewusst gestaltet, um nach einem Tag in Zürich zum Entspannen einzuladen. Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüssen zu dürfen! Mit besten Grüssen, Myriam Schmid, General Manager

Dear Zeljko, Thank you for taking the time to share your thoughts with us. It’s us happy to know you enjoyed your stay’s practical aspects and found our facilities well-maintained. That said, we apologize if some room features felt dated during your visit. While we regularly assess our spaces, we acknowledge there’s always room for improvement. We’re particularly glad our strategic position near transport links served you well, a benefit our business travelers frequently highlight. We hope we have the opportunity of seeing you again in the future. Kind regards, Myriam Schmid, General Manager

Dear Fulop, We thank you for taking the time to provide us with your feedback. We are sincerely sorry that some aspects of your stay did not meet your expectations. Your feedback on sleep comfort and room environment helps us identify areas for improvement. While our Sweet Bed™ mattresses are designed with adaptive technology for personalized support, we regret any discomfort you experienced. We are also addressing climate control performance to ensure quieter operations. Your perspective on value and accommodations has been noted, as we continuously work to balance quality with affordability. Thank you again. We look forward to welcoming you back soon. Kind regards, Myriam Schmid, General Manager

Dear Manuel, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in several areas. Your comments about the bathroom conditions have been carefully noted, and we regret any discomfort this may have caused. Our housekeeping team has been reminded to double-check all sanitation protocols during room inspections. We understand your feedback about the bread selection and acknowledge your expectation for local specialties. While our breakfast aims to cater to international guests, we will explore ways to better highlight Swiss culinary traditions. Regarding value perception, we regret that our pricing did not meet your expectations. As loyal ALL members receive exclusive rates, we encourage checking program benefits for future stays to enhance your experience. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Myriam Schmid, General Manager

Dear guest , Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you found both the hotel and your room to be generally clean, and we sincerely appreciate your kind recognition of our housekeeping team. Your compliments will be shared with them. At the same time, we would like to apologize for the maintenance and service issues you encountered. We understand how frustrating it must have been to arrive after a long journey and experience difficulties with the TV remote control, followed by an extended delay in resolving the issue. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused. We are also sorry to learn about the condition of the towels and the maintenance concerns you noted regarding the toilet flush and shower head. Your observations have been shared with our maintenance and housekeeping teams so that the necessary inspections and corrective actions can be carried out. Attention to detail is essential to ensuring a comfortable stay, and we appreciate you bringing these matters to our attention. Thank you once again for your valuable feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards, Myriam Schmid - General Manager