ibis Zurich Messe Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 967 reviews

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Heidi Abel-Weg 5, ZURICH-OERLIKON, 8050 ZURICH, Switzerland

Description

Hotel extras

  • Ideally situated at 5 mins walking distance from Hallenstadion and Exhibition Centre Messe

  • The Charlie's Corner restaurant offers Swiss and international cuisine, bar open 24h a day

  • 3 meeting rooms ''space by ibis'' up to 70 persons, to make your event successful

  • Free WIFI throughout the hotel, paid parking on site

Our accommodation(s)

Hotel location

ibis Zurich Messe Airport

Heidi Abel-Weg 5, ZURICH-OERLIKON
8050 ZURICH
Switzerland

GPS:47.415935, 8.5586713

Telephone
Fax +41 44 307 47 47

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHARLIE CORNER

Welcome to Charlie Corner. Charlie is a perfect host and loves good music and a healthy cuisine. He has always provided a wide range of drinks for his guests and is happy to have a company. Come on over.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  967 reviews

TripAdvisor Rating  3.5/5  1,851 reviews

Not good stay.

Customer review rating 0.5/5

Bassam A. Business - Confirmed reviews ALL

Unfortunately, the location was not well accessible, and my room was at the fifth floor, the dried clothes machine was not helping to sleep well, because of the noisy.

Dear Bassam, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations, particularly with respect to the ease of accessibility and the disturbance from the drying apparatus. We understand how important a restful night's sleep is and apologize for any inconvenience caused. Our hotel is strategically located between the Congress Area and the Airport, and we regret that this aspect did not translate into a convenient stay for you. Additionally, we take note of your concerns regarding the temperature control in your room and the internet connection speed. Your comfort is of utmost importance to us, and we are disheartened to learn that these aspects impacted your time with us. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Maria Tanousi, Front office Manager

Extremely rude and uncourteous reception.

Customer review rating 0.5/5

Amith S. Families - Confirmed reviews ALL

I had an online reservation which was fully paid. When I reached the hotel the receptionist initially told me I had no reservation. On insisting she was able to find one and then told me the Stay was not paid for and won't give me the key unless I pay. My family with a 4 year old were very tired. I said okay and the receptionist charged my credit card. Finally when we made it to the room, to our surprise we were given a small single room while our booking was for 3 persons. I immediately rushed to the reception and had to fight with them so that they pull my correct reservation. Finally they did and said their system is showing g wrong info. Now they said they cannot change my room coz I already got one and I have to restore the room to how it was if they are to change to a bigger room. This was just 2 minutes after the first room was issued. The receptionist was extremely rude and didn't even say sorry for the trouble, intact I said sorry to her for all the trouble and she said THATS OKAY. I think her name was Caroline, didn't even smile a single time. This is my last time staying at your chain. If no follow up investigation is done in this. This will be all over internet. The troubles don't end here, next morning just me and my wife head out to breakfast, my 4 year old is sick. While we are having a breakfast the person in charge comes and asks for room number and we say ours. He immediately raises voice and shouts this is only for 1 person! I was so shocked at his behavior and then I had to pull my booking again and show him. I clearly see in his chart that he was holding that it mentions 2 adults and 1 child. Not sure why the staff at this hotel is behaving this way. All in all a total disaster.

Dear Amith, Thank you for taking the time to share your feedback. We are pleased that you found our online tool to be great. It's an important part of making reservations seamless and efficient, and we're glad it met your expectations. We are sorry to read about the difficulties you encountered during your stay. Our goal is to ensure every guest feels welcomed and taken care of, so it's disheartening to hear about your experience with the reservation and room allocation. Moreover, our intention is always to provide a peaceful and enjoyable breakfast, and we regret that this was not the case for you. Regarding the cleanliness of your bathroom, we understand the importance of maintaining the highest standards of hygiene and are disappointed to have fallen short in this area. We value your patronage and your comfort is of the utmost importance to us. Finally, we apologize for the behavior of our staff which did not reflect the high level of service we commit to providing. Please rest assured we take your comments seriously and will address these matters internally. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Maria Tanousi, Front office Manager

As it is

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

No frills, you pay for what you get. Clean and generally good service.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our accommodations clean and our service commendable, reflecting our commitment to providing a comfortable and welcoming stay for our guests. However, we regret to hear that certain aspects of your experience did not fully meet your expectations. We understand that the length of our survey may have felt cumbersome and we apologize for any inconvenience this may have caused. We also acknowledge that you were looking for that special 'wow' factor during your stay, and we are sorry that we did not surpass your expectations in this regard. Nonetheless, we trust you enjoyed our strategic location close to the airport and the convenience it offers to both business and leisure travellers, alongside the ease of access to Zurich's public transport and attractions. We are hoping to welcome you back in the future. All the best. Maria Tanousi, Front office Manager

well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

A little bit disappointed of room no. 502 on day of arrival, 13.11.24. The room was extremely cold, no heating. After complaining a technician came to our room and ca. 10 minutes later the room became warmer. On same day the TV was not working properly. It seems the battery was empty. We could watch only the French channel and no other channels. But after a short time this problem was also solved.

Dear Ms. C., We are grateful for the time you took to review your recent stay. We are delighted that you enjoyed our hotel's convenient location, nestled comfortably between the Congress Area and Zurich Airport, providing a strategic spot for both business and leisure activities. However, we regret that your initial experience in room 502 did not meet your expectations due to the room temperature and TV functionality issues. We understand how crucial a warm and welcoming room is, particularly during the colder months, and we apologize for any discomfort caused. Our team is dedicated to ensuring our rooms provide a cozy retreat, and we are sorry that the air conditioning strength did not align with your needs. As for the TV, we strive to offer a variety of entertainment options and regret that you were initially limited to a single channel. We appreciate you bringing these issues to our attention, allowing our technician to resolve them promptly. We hope you managed to take advantage of our recently refurbished rooms, which have been upgraded in spring 2018 with modern decor and the Sweet Bed™ by ibis for your comfort. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Maria Tanousi, Front office Manager

Excelente custo-benefício

Customer review rating 5.0/5

Sérgio R. Families - Confirmed reviews ALL

WE got a benefict that was the excelent free breakfast. This helped us very much as we´ve just arrived in Switzerland. Everything weas perfect. Ibis standard.

Dear Sérgio, Thank you for taking the time to share your review. It is truly rewarding to know that you had a memorable experience with us. We are pleased that you found the complimentary breakfast and the overall value of your stay to be excellent, reflecting the high standards we strive for at ibis Zürich Messe Airport. Nonetheless, we regret to hear that the cleanliness of the toilet in your room did not meet our usual high standards. Please accept our apologies for this oversight. We understand how important a clean and welcoming room is for our guests and take your feedback seriously. Finally, it is great to hear that you appreciate the consistent quality that the ibis brand is known for. Our goal is to provide a comfortable and enjoyable experience for all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Maria Tanousi, Front office Manager

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Other web-users rate our hotel

  • 641 reviews 7.9/10 Location
  • 1,098 reviews 5.2/10 Room
  • 1,065 reviews 7.5/10 Service
  • 20 reviews 7.6/10 WiFi
  • 586 reviews 4.3/10 Comfort
  • 500 reviews 5.6/10 Cleanliness
  • 408 reviews 5.1/10 Breakfast
  • 313 reviews 4/10 Food

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