Novotel Zurich Airport Messe 4 stars

Dear Justin R., Thank you for taking the time to share your review. We are glad to hear that you appreciated our convenient location and the Silver status benefits of our ALL – Accor Live Limitless loyalty programme. However, we are truly sorry to hear about the issues you encountered during your stay, especially regarding the check-in process and the condition of our hotel. We understand how important a smooth check-in experience is for our guests, and we will address this matter with our front desk team to ensure better communication and service in the future. As for the condition of the hotel, we would like to inform you that we are planning a full renovation in the next year to improve our facilities and provide a more comfortable experience for our guests. We hope that these improvements will address your concerns and enhance your future stays with us. We hope you will consider staying with us again in the future. Best regards, Florian Kretzschmar, General Manager

Dear Mr B., Please accept our sincere thanks for this kind feedback. We are glad to know that you found our location convenient for your transit and appreciated the budget-friendly option we offer. Our proximity to the airport and the tram stop right in front of the hotel indeed makes it easy for our guests to travel to and from the airport and the city center. However, we regret to hear that the condition of the room and bathroom did not meet your expectations. We strive to maintain a high standard of cleanliness and comfort for our guests, and we apologize for any inconvenience you experienced. We will address this issue with our housekeeping team to ensure improvements are made. We look forward to welcoming you back on future occasions. Best wishes, Florian Kretzschmar, General Manager

Dear Colin, Thank you for taking the time to share your review. We are glad to hear that you appreciated our convenient location and the ease of access to our hotel. However, we are truly sorry to hear about the issues you experienced during your stay. Cleanliness and guest satisfaction are our top priorities, and we apologize for falling short in these areas. We have addressed your concerns with our housekeeping team to ensure that such issues do not occur in the future. Regarding the ironing facilities and the TV, we appreciate your feedback and will take it into consideration for future improvements. We understand the importance of having functional amenities in the room, and we apologize for any inconvenience this may have caused. As for the USB plugs, we do have plugs and converters available on the desks in our rooms for your convenience. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Florian Kretzschmar, General Manager

Dear Ms. Bugatti, We appreciate that you took the time to share your experience with us. We are glad to hear that you found our cleaning staff to be kind. However, we are deeply concerned about the beetle issue you mentioned. Please be assured that we take the cleanliness and hygiene of our hotel very seriously, and we have strict pest control measures in place. We apologize for any inconvenience this may have caused during your stay and will investigate this matter thoroughly to ensure it does not happen again. We also apologize for the unexpected interruption by a staff member during your stay. We will address this issue with our team to ensure better communication and privacy for our guests in the future. We hope to see you again in the future. Best wishes, Monica Moya Amengual, Front office Manager

Dear Ms. B., We would like to thank you for this review about your experience in our hotel. We are glad to hear that you found our location convenient and appreciated our services. However, we apologize for the inconvenience you faced during breakfast. We understand that it can get busy during peak hours, and we are continuously working on improving our breakfast service to cater to all our guests efficiently. Regarding the quality and availability of food and beverages, we take your feedback seriously and will address these concerns with our team to ensure a better experience for our future guests. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Monica Moya Amengual, Front office Manager