Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.9/5 630 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
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Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOZAMI RESTAURANT

Mozami offers creative dishes that are perfect for sharing, from small appetizers to generous main courses. Fresh ingredients and careful preparation invite you to enjoy a meal together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  630 reviews

Customer review rating 3.5/5

Ion G. Business - Confirmed reviews ALL

The hotel overall is great but the rooms are always inconsistent in quality. I got room 500 this time - the release valve in the toilet was broken (when i checked in, there was water on the floor in the bathroom as the water in the WC kept running- looks like the cleaning person did not notice while cleaning- first alarm bell), the door handle from bathroom was broken (I got stuck on time - couldn’t open the door for a minute - never closed the door again), the duvet have definitely seen better days (when I entered the room the bed was looking like a mole found home in the duvet - pockets/clumps of material in some places and no isolation in other places - gives very inconsistent isolation in the night). The cleaning was inconsistent: one day I returned to the room and there was a pile of 15-20 towels on top of my clothes within my opened luggage - I moved the towels away (need access to my clothes) - but nobody picked the towels away in my all 4 days os the stay. One glass was cracked so I turned it 180deg to show as used and be replaced- instead i found it still there but switched the places as new and clean (exactly same crack, difficult to believe in a coincidence of getting 2 glasses 2 days in a row with exactly the same crack) . Nescaffe packets - always being forgotten - but this always the same. All rooms I stayed in this hotel in had imperfections but there were acceptable as always. This time i got a jackpot of a room.

Dear Mr G., Thank you for sharing your feedback about your recent experience. We are pleased to know that your overall experience with us was positive, especially given your loyalty as a Silver member of the ALL Accor programme. Your continued trust in Novotel Zürich Airport Messe is greatly valued, and we are glad that aspects of your stay met your expectations. However, we sincerely regret that several elements of your room did not meet the standards we strive to uphold. Please know that your observations about the bathroom facilities and housekeeping consistency have been noted, and we will review these areas thoroughly. While our recent renovations aim to enhance comfort, we acknowledge that certain details require closer attention to ensure seamless experiences for all guests. Your satisfaction remains our priority, and we appreciate your recognition of our team’s efforts despite the challenges encountered. We hope the convenience of our location near the tram station and Zürich Airport added ease to your business trip. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Florian Kretzschmar, General Manager

Customer review rating 3.5/5

Christina L. G. Families - Confirmed reviews ALL

The price was excellent and the staff very accommodating. We enjoyed talking with the restaurant/bar manager. Thank you, also for accommodating our two children and having the futon prepared for them. The thermostat did not work nor the refrigerator, and tho a technician was sent to the room, nothing was fixed. However, we were able to see all we wanted to see in the Zürich area and had the convenience of the tram right outside the door.

Dear Ms. L. g., We’re glad our pricing and team’s attentiveness made your family comfortable, and it was a pleasure preparing the futon for your children. We regret the issues with the thermostat and refrigerator and appreciate your understanding as we work to improve. Regarding the refrigerator, please note that the minibar is designed to maintain a consistent temperature, rather than cool to lower degrees. Additionally, our air conditioning system is actually a cooling unit, which was functioning properly during your stay. It’s great the tram made exploring Zürich easy, and your kind words about the restaurant manager mean a lot. We hope to see you again on a future occasion. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Ved B. J. Families - Confirmed reviews ALL

Excellent. Vegetarian options should have been better in food.

Dear Mr B. J., Thank you very much for sharing your positive five star feedback! We are delighted to hear about your positive experience during your family stay. Our team takes pride in ensuring our guests feel welcomed and supported. It was wonderful to know that our reception staff contributed to your satisfaction. Their dedication to providing attentive service is something we value deeply. That said, we regret the inconvenience caused by the issues in your room. Our housekeeping team strives to maintain high standards, and we will address this to prevent future occurrences. We also appreciate your note on the connectivity and are exploring ways to enhance our network infrastructure. Nonetheless, we are glad our location near the tram station allowed you to explore Zurich effortlessly. The convenience of direct links to the airport and city center remains a highlight for many of our guests. We hope to welcome you back in the future. Best wishes, Florian Kretzschmar, General Manager

Customer review rating 1.0/5

Patrick V. D. Solo - Confirmed reviews ALL

Room was way too warm, and even with AC on MAX was unable to bring temperature down to something reasonable. Bad night's rest!

Dear Mr V. D., Thank you for taking the time to share your feedback. We sincerely apologize that your stay with us did not meet the high standards we strive to uphold. Our team is committed to ensuring every guest enjoys a comfortable environment, and we regret any inconvenience caused by the climate control in your room. Your comments regarding the temperature regulation have been shared with our facilities team for immediate review. As part of our continuous improvement efforts, we will verify all systems are functioning optimally to maintain ideal conditions in every space. We hope you will consider staying with us again in the future. Best regards, Florian Kretzschmar, General Manager

Customer review rating 3.5/5

Martin E. Families - Confirmed reviews ALL

Modern, renovated hotel where you still can open the windows. Still a bit chemical smell in the room from the renovation. Unfortunately, the cleaner weaks you up at 8 in the morning. Best you use the sign "please do not disturb". Strange that they have no system who has already left and who not.

Dear Mr E., Thank you for sharing your feedback about your recent experience. We are delighted to know that our recent renovations and modern amenities contributed to a pleasant stay for your family. It’s wonderful that the adjustable windows allowed fresh air into your room and enhanced your comfort. We sincerely regret that some aspects of your experience fell short of your expectations. Please know our housekeeping team strives to respect all guest preferences, and we will reinforce the importance of honoring “Do Not Disturb” signs. Regarding the system for tracking departures, we continuously review our processes to enhance efficiency. Finally, we’re glad our proximity to tram connections offered convenient access for your travels around Zürich. It would be a pleasure to welcome you back on a future occasion. Kind regards, Florian Kretzschmar, General Manager

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