Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.5/5 1,063 reviews

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Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1

GPS:47.425942, 8.559362

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property


Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,063 reviews

TripAdvisor Rating  3.5/5  1,474 reviews

Uncleaned rooms - would NOT recommend

Customer review rating 0.5/5

Kathleen Families - Confirmed reviews ALL

Room cleaning was substandard to the point of being unsafe: the floors were very obviously not vacuumed, with food from past guests still on the carpet. We found whole peanuts and nut crumbs on the floor where our infant with a severe peanut allergy could very easily find and eat them. There were loose metal staples littering the waist-height window sill, hair and hair elastics on the furnishings, and dust covering most of the room and furniture. However, the staff were able to move us to another room that was sufficiently cleaned, though still dusty. The room furnishings are also very out of date - in response to other reviews the hotel lists that they have "modern" electronics; however, that would have only been accurate about 20 years ago. Most of the plumbing, such as the bathroom sink, has severe rust and damage from long use. Almost all plastic in the room (phone, hair dryer, etc.) have long since yellowed from age. The phone line had so much static when calling the front desk that the manager repeatedly could not hear what was being said. The safes in both rooms did not work - the first was resolved by the desk staff coming to the room to manually reset it; but for the second safe we were told a technician would need to come the next day to fix it (no technician came and it was still not working by the end of our stay). The air conditioning, while "working," was so ineffective that after the first night we were forced to open the windows in order to cool the room. The temperature outside was only 10-14 degrees, but with the windows closed and AC on max the room was still uncomfortably hot. They have also changed the children's play area from what is pictured on their site. They have removed all games and toys from the room save for a foosball table and a single kids chair. The breakfast buffet had trouble with available plates/tableware at times, and finding a clean table was occasionally difficult - the tables were free, but the few staff available were not able to clean them between their other duties. We understand upcoming renos are planned, but that doesn't excuse the cleaning and service issues. After being told no one was available on weekends and promised the hotel manager would contact us first thing on Monday, they still have not responded to us. The safety, cleanliness and other concerns during our stay did not result in a pleasant experience at this hotel and cannot recommend to others.

Dear Ms. T., Thank you for this great feedback of your recent stay. We are truly disheartened to hear about the cleanliness issues encountered in your room, particularly given the severity of your infant's allergy. The well-being of our guests is a top priority, and such an experience falls short of the high standards we set for ourselves. It is regrettable to learn that the room's furnishings did not meet your expectations. Our commitment to providing a comfortable and updated environment is reflected in our plans for a comprehensive renovation in 2024. We hope this future update will address the concerns you've raised regarding the decor and amenities. We are also concerned to hear about your experience with our customer service. Our team strives to provide attentive and responsive service, and it seems we have not lived up to this commitment in your case. Furthermore, the discrepancies in the children’s play area and the breakfast service you mentioned are noted, and we will look into these matters as we continually work to enhance our service offerings. Regarding the air conditioning system, adjustments are limited in each room for energy efficiency, but we regret any discomfort this may have caused during your stay. The feedback on the effectiveness of the air conditioning helps us to identify areas where we might improve the experience for all our guests. Lastly, we regret that you felt unrecognized as a valued member of ALL – Accor Live Limitless. Our aim is to ensure our members feel appreciated, and we apologize for any oversight in this regard. Monica Moya Amengual, Front office Manager

Good location from Airport with easy connectivity using tram

Customer review rating 4.0/5

Nkb Business - Confirmed reviews ALL

I was on 2 day Business trip to Zurich and usually I prefer to stay here as it’s convenient both from Airport as well as my office at Oerlikon. I like this Hotel as the rooms are of good size, food is decent and good amenities. The rooms are very clean and well maintained.

Dear Guest, Thank you for taking the time to review your stay. It is gratifying to hear that you found our location convenient for your travel needs and our rooms spacious and well-kept. Our team strives to maintain a high standard of cleanliness and facility maintenance, so your affirmation in these areas is greatly appreciated. We regret to hear that the quality of our food and beverages did not entirely meet your expectations. Novotel Zürich Airport Messe is committed to offering a satisfying dining experience, and we will certainly reflect on your feedback as we continuously seek to enhance our services. Please rest assured that we value your loyalty as a Silver member of ALL – Accor Live Limitless, and we are pleased that you would recommend our hotel to others. Your support is truly encouraging. Our commitment to sustainability is an ongoing journey, and while you did not comment on this, we hope you were able to notice our efforts in providing an eco-friendly environment during your stay. As we anticipate the full renovation of our hotel in 2024, we are excited about the opportunity to further improve our guest experience and facilities. We hope to welcome you back. All the best. Monica Moya Amengual, Front office Manager

worst Accor hotel

Customer review rating 0.5/5

Olena Families - Confirmed reviews ALL

One of the worst Accor hotels I have ever stayed at. The problems started already at the reception, when upon check-in I was told that the amount was 20 Swiss francs more. When I showed the amount in the Accor app, they started giving me various reasons why the amount suddenly became higher. Of course, I paid the amount indicated in the booking, and not the one that the staff came up with. We booked a room for 4 people, but the room was only ready for three. When we went to the reception, they brought us pillows and a towel, but there was only one blanket! But we discovered this at night, and the children had already gone to bed. The room itself is terribly old and dirty! everything is broken. Yes, reviews of the hotel say that renovations are planned for 2024, but to attach the toilet paper you need one screw, and don't expect repairs, this is respect for visitors! Oh yes, about repairs! The outside of the hotel is covered with film and the hotel's air conditioning and ventilation system does not work properly, making the room feel like a sauna. very hot and impossible to breathe. Opening windows doesn't help. The next morning at the restaurant at breakfast a horror awaited us. The entire restaurant was filled with a huge group of tourists, all the food was a mess. There were glasses of juice, water and coffee everywhere, and peeled eggs and eggshells lay in public areas. The staff couldn't handle the crowd at all; It was impossible to sit normally at the table or get food, although the choice was varied. The only plus of this hotel is the varied warm breakfast. This is my first trip to Switzerland and it’s a shame that it started with this hotel and overshadowed my entire impression of this country.

Dear Ms. P., Thank you for taking the time to share your feedback with us. We are pleased to note your membership with our ALL – Accor Live Limitless loyalty programme, and we hope that it continues to provide value to your travel experiences. However, we regret to hear that your stay did not meet your expectations. We understand that seamless bookings are essential, and we strive to ensure accuracy in all our processes. It is unfortunate that you encountered discrepancies upon check-in, and we are reviewing our procedures to ensure such an occurrence remains an isolated incident. Regarding the readiness of your room, our goal is to always fully prepare for the number of guests expected, and we apologize if there was an oversight. Please rest assured that we are taking steps to improve our room preparation process. We understand that proper functioning of our facilities, such as air conditioning, is crucial for guest comfort, and we apologize if the system did not perform to its usual standard during your visit. We are eagerly anticipating our full renovation in 2024, which we believe will address and renew the areas you've highlighted. We also recognize the importance of maintaining the highest standards of cleanliness, and we have shared your feedback with our housekeeping team to reinforce our rigorous protocols. We acknowledge that a pleasant breakfast environment is an integral part of the guest experience, and we are disappointed to learn that your morning was disrupted. Ensuring our guests start their day on a positive note is of utmost importance to us, and we will continue to work on managing our breakfast service more efficiently, especially during peak times. We are heartened to know that you found our breakfast selection to be varied and hope that it added some enjoyment to your morning. As we move forward, we will continue to focus on providing a diverse range of dining options to delight our guests. We hope we can provide you with an improved stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

Professional staff

Customer review rating 4.5/5

Ali E. Families - Confirmed reviews ALL

The reception and room service staff were very nice

Dear Mr E., Thank you for your feedback. We are thrilled to learn that our commitment to sustainable development met your expectations and that you found our cleanliness standards to be high. It is our goal to maintain a clean and welcoming environment for all our guests. Our team is heartened by your recognition of their professionalism; providing friendly and efficient service is at the core of what we do at Novotel Zürich Airport Messe. Knowing that you found value in the ALL – Accor Live Limitless loyalty programme encourages us to continue to deliver rewarding experiences for our guests. Thank you once again for your loyalty and for recommending our hotel. We take pride in serving members like yourself and hope that Novotel Zürich Airport Messe remains your preferred choice for future travels. We are looking forward to welcoming you again. All the best! Monica Moya Amengual, Front office Manager

Worst experience

Customer review rating 0.5/5

Ashis Families - Confirmed reviews ALL

It was worst service that I have ever experienced in Novotel . There no talking manners of one of your lady employee who is available in night at reception . And I am getting daily message that no water is available in hotel. I never heard this kind of message from any kind of hotels. Complained to manager but no response till left hotel. No taste in breakfast and from last 6 days it was same not single item was changed . I complained daily about water but instead of resolving it reception are asking to use tap water means even no fulfilments of complimentary . I will suggest never book this hotel

Dear Guest, Thank you for taking the time to review your visit. We are deeply disheartened to hear about the various concerns you've raised regarding your recent stay with us. We strive to offer all our guests a comfortable and enjoyable experience, and it is clear that we fell short during your visit. Regarding the service you received at reception and the issues with water availability, please know that we typically pride ourselves on our hospitality and regret that we did not demonstrate this during your stay. We also recognize that the consistency of our breakfast offerings is paramount to a pleasant start to the day, and we will certainly reflect on your comments. We would like to clarify that while our restaurant's limited hours may have caused inconvenience, this is part of a temporary adjustment. Furthermore, we are in the process of enhancing our facilities, including the fitness center and guest rooms, as part of our commitment to improvement and modernization. We hope that upon completion, our hotel will provide a level of comfort and satisfaction that aligns with our guests' expectations. It is our hope that, in the future, we can better demonstrate the high standards of service and hospitality that Novotel is known for. We acknowledge your membership with ALL – Accor Live Limitless and regret that we did not deliver the recognition you rightfully deserve. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Monica Moya Amengual, Front office Manager

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Other web-users rate our hotel

  • 704 reviews 8.7/10 Location
  • 1,006 reviews 4.4/10 Room
  • 806 reviews 6.5/10 Service
  • 16 reviews 9/10 WiFi
  • 520 reviews 2.9/10 Cleanliness
  • 411 reviews 4.6/10 Comfort
  • 312 reviews 5.8/10 Breakfast
  • 294 reviews 2.7/10 Vibe

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