Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.9/5 623 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOZAMI RESTAURANT

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  623 reviews

Customer review rating 3.5/5

Michael F. Families - Confirmed reviews ALL

I would have appreciated a warm welcome when we arrived after a long day of travel. It was very abrupt. Maybe that's normal for Zurich though. We had two children sleeping on the pull-out sofa. It was nicely made up for us, but only had a single duvet. We called for another and the reception said that housekeeping was gone and nothing could be done. I thought that was odd and again abrupt and unhelpful -- not even apologetic. The bed was good. The shower was good.

Dear Mr F., We appreciate the time you took to provide this review. We sincerely regret that your arrival experience did not reflect the warm and welcoming service we strive to provide, especially after a long journey. Please accept our apologies if our reception team came across as abrupt, as this is certainly not the standard we aim to uphold. We are also sorry to hear about the inconvenience regarding the additional duvet for your children. We understand how important comfort is, particularly when traveling with family, and we regret that we were unable to assist you promptly or communicate with the level of care and attentiveness you deserved. Your feedback is very valuable to us, and we will address these points with our team to ensure improvements in both service attitude and responsiveness. Finally, as an ALL Accor member, your continued trust means much to us. With direct tram access to explore Zurich’s attractions, we hope your family enjoyed convenient connections throughout your stay. We look forward to welcoming you back. Best regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Safoora M. Families - Confirmed reviews ALL

Great stay and locations

Dear Mr M., Please accept our sincere thanks for this kind feedback. It is wonderful to hear that your family stay at Novotel Zürich Airport Messe was so enjoyable. We are delighted that Zouhair’s attentive service made your visit memorable. Our team takes pride in creating welcoming moments, especially for our ALL Gold members. The convenient tram access and proximity to both the airport and city center are indeed perks we hope enhanced your trip. We look forward to welcoming you for another pleasant stay. Best wishes, Florian Kretzschmar, General Manager

Customer review rating 2.0/5

Darshan K. Business - Confirmed reviews ALL

As a privilege member, I was expecting much better service but was thoroughly disappointed. No welcome drink offered, bathroom didnt had body lotion, room service didnt clean the room properly; the litter was sitting on the side table, bed sheets werent changed they were simply tucked back in with the creases all over them, my laptop wasnt connecting to wifi via VPN so I called up the reception with the issue and there was no effort to try to assist in any way, it was a plain "No we cant do anything"...! Normally at other Novotels or other hotel chains I have been to globally there would be various other aminities toiletries, bathrobs, slippers etc. None of those could be seen here. Not impressed at all.

Dear Darshan, Thank you for taking the time to share your feedback. We appreciate your recognition of the smooth booking process facilitated by our partnership with corporate travel vendors like AmTrav, ensuring convenience for our business guests. We sincerely apologize that your experience fell short in several areas. As a valued Silver member, your expectations for attentive service were not met, especially regarding room maintenance and technical assistance. Please know that all our rooms undergo daily housekeeping, and we will reinforce our protocols to address oversights. While our team strives to resolve technical issues promptly, we acknowledge the need for more proactive support in such instances. For future stays, our staff is available around the clock to assist with any amenities or service adjustments required. We hope you will come and stay with us again. Best wishes, Florian Kretzschmar, General Manager

Customer review rating 2.5/5

Roberto M. Business - Confirmed reviews ALL

This time was definitely worse

Dear Mr M., Thank you for taking the time to review your stay. We’re glad our reservation team impressed you with their professionalism. We apologize for the breakfast issues and will investigate the removal of cheese options and improve communication about breakfast hours. We also aim to ensure all team members maintain courteous interactions consistently. We hope to welcome you back for an improved stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 2.0/5

Erdal O. Families - Confirmed reviews ALL

They weren't very helpful with room selection. We stayed for two days and left a note on the door requesting room cleaning. When we returned in the evening, it hadn't been done. When I asked the reception about this, they said they could give us information the next day. They didn't offer any solution to make things easier.

Dear Mr O., Thank you for taking the time to review your stay. We are glad you found your room to a high standard of cleanliness during your stay. That said, we sincerely apologize that your experience fell short in some areas. Your comments regarding our service responsiveness and communication have been noted, and we are reviewing them to enhance our procedures. Our team is committed to resolving such matters promptly during your visit, and we regret that this was not your experience. Your feedback on sustainability initiatives and WiFi speed is appreciated and will help us refine our offerings. We hope to see you again for a more enjoyable experience. Best wishes, Monica Moya Amengual, Front office Manager

Other web-users rate our hotel

  • 537 reviews 8.8/10 Location
  • 799 reviews 5.7/10 Room
  • 732 reviews 6.8/10 Service
  • 20 reviews 7.6/10 WiFi
  • 397 reviews 4.5/10 Cleanliness
  • 304 reviews 4.5/10 Comfort
  • 235 reviews 6.1/10 Breakfast
  • 205 reviews 4/10 Amenities

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