Dear Mr a. It is disheartening to learn that we fell short of your expectations. We were pleased to read that your experience at Novotel Colmar was enjoyable and that you found their team well trained and hospitable. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the room servicing, the breakfast setup during busy periods, and the service at the reception have been noted with great attention. The comfort and satisfaction of every guest matter deeply to us, and we regret that we missed the mark on these occasions. A stay of five nights deserves seamless comfort, and it is clear we fell short in providing that consistency. We also understand that the self check-in kiosk felt impersonal; our team is always available at the front desk to assist with any needs, and we apologize if this was not communicated clearly during your arrival. The parking area is monitored and accessible around the clock, and we are sorry for the inconvenience you faced with the equipment. Nonetheless, it is heartening that you noticed the kindness of the housekeeping team and the genuine effort of the staff bussing tables during breakfast. These small gestures reflect the care our colleagues bring to their work, even when the overall experience did not live up to your expectations. We hope you will consider staying with us again in the future. Best regards, Florian Kretzschmar, General Manager

Dear Pascal, Thank you for positively reviewing your visit. We are thrilled that you found our location so convenient for your business trip. Our direct tram connection to the airport and the city centre is something we love to see our guests appreciate. It is wonderful that our reception team made such a lasting impression on you with their warm welcome and efficient service. We will make sure to share your kind words with the team who were on duty that evening at 21:00. We are also pleased that you enjoyed the cleanliness and comfort of your room. Knowing that everything felt just right during your stay means a lot to us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Florian Kretzschmar, General Manager

Dear Eamon M., Thank you for your positive feedback. We are delighted that you found our staff so friendly and helpful during your business trip. It is great to know that the automatic check-in worked smoothly and that Pablo and Kateryna were able to help you recover your personal belongings. We will make sure they hear about your kind words. We are also pleased that you appreciated our rooms and found them functional and fairly priced for Zurich. Our location right next to the tram stop makes getting around easy, and we are glad that suited your stay. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Florian Kretzschmar, General Manager

Dear Silvia A., Thank you for letting us know your impressions. We are delighted that our location suited your plans so well and that the tram stop right outside made your airport connections effortless. Our team is glad you found the hotel clean and comfortable, and that our staff left a positive impression on you. It is lovely to hear that the atmosphere of our Mozami bar and restaurant caught your attention, even though you did not dine with us this time. We look forward to welcoming you back. Kind regards, Monica Moya Amengual, Front office Manager

Dear Nataly, We thank you for taking the time to share your feedback. We are pleased that the first team member you spoke with at reception was kind and made you feel heard. However, we are truly sorry to hear that so many aspects of your stay fell short of your expectations. The condition of your room upon arrival and after our housekeeping team had visited is concerning, and we regret that your comfort was compromised in this way. We understand how exhausting a long travel day can be, and the last thing you needed was to deal with repeated shortcomings in your accommodation. Our housekeeping team works diligently to maintain high standards throughout the property, and we are sorry this was not reflected during your time with us. We also acknowledge your frustration with the response you received at the front desk, as every guest should feel supported and taken seriously when raising a concern. Finally, we appreciate your patience in allowing our team multiple opportunities to address the situation, and we are sorry that your efforts were not met with the resolution you deserved. We hope to see you again in the future. Kind regards, Florian Kretzschmar, General Manager

Dear Juliano, It is disheartening to learn that we fell short of your expectations. We are genuinely touched that two of our team members left such a lasting impression on you. The Spanish-speaking receptionist and our housekeeper from Ecuador will be recognised for carrying the warmth and care that define a true welcome. It is heartening to know that, even amid disappointment, their dedication shone through. However, we are truly sorry that so many aspects of your stay did not meet your expectations. Our hotel completed a full renovation at the end of August 2025, and the refreshed design, the room layout, and the amenities now reflect the current Novotel concept. We understand that the changes, particularly the self-service arrival option and the compact room style, felt unfamiliar and fell short of the experience you had come to trust over the years. We also regret that the breakfast offering did not deliver the quality you associate with our brand, and that the bedding left you uncomfortable. Please know that different pillow types are always available at reception, and our team is on hand to assist with any preference. Your feedback about the morning buffet has been noted, and we take it seriously. The whole team hope to have the pleasure of seeing you again. Best wishes, Florian Kretzschmar, General Manager

Dear Nicole, We are delighted that you found our hotel so conveniently located and your stay with your family so easy and enjoyable. We look forward to the pleasure of welcoming you back. Many thanks again, Monica Moya Amengual, Front office Manager

Dear Arturo F., Thank you very much for your kind feedback. We are delighted that you found our facilities great and enjoyed your time with us. Our team takes real pride in keeping every corner of the hotel spotless, so it is wonderful to know you appreciated the cleanliness. We would love to have you back. All the best, Monica Moya Amengual, Front office Manager

Dear David, We appreciate you sharing your comments with us. We are glad you found our hotel conveniently located for the airport, with the tram stop just steps from our entrance. We are also pleased that most of our team made you feel welcome and that you enjoyed their friendly and helpful attitude. That said, we are sincerely sorry that your arrival did not get off to a smooth start. We regret that the welcome at the front desk fell short and we have taken note of your feedback to help us keep our standards high. Nonetheless, it means a lot that the rest of your stay went well. We do hope that you will return on another occasion. Best regards, Monica Moya Amengual, Front office Manager

Dear Yvonne, Many thanks for sharing your review. We are delighted that our location worked so well for your trip. Being just steps from the tram stop makes it easy to reach the airport and Zurich city centre, and we are glad you found that convenient. Our team takes great pride in offering friendly, welcoming service, and it means a lot that you felt that warmth during your stay. We are also happy that the atmosphere of the hotel left a positive impression. It is great to know that you found the Accor ALL App easy to use and that booking your stay was a smooth experience. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

Dear Brian, Thank you for taking the time to share your feedback. We are delighted that you found our location so convenient for reaching the airport and Zurich’s main train station. Our front desk team takes great pride in offering a warm welcome, and we are glad their friendliness stood out to you. It is also lovely that you appreciated the bright, inviting atmosphere of our reception and bar area, freshly renewed during our full renovation completed at the end of August 2025. We are pleased that our bar and restaurant staff made such a helpful impression, and that booking through the Accor ALL App felt smooth and effortless. Your loyalty as a Silver member means a lot to us, and we are happy the programme continues to add value to your stays. We all hope to welcome you back in the future. Best wishes, Florian Kretzschmar, General Manager

Dear Tracey J., We’re glad your room was comfortable and the self check-in easy to use. We appreciate your feedback on the limited food choices and slower WiFi, and our team is here to assist with these next time. It’s great our staff helped with your early tram ticket and that you’d stay with us again for business. We hope to welcome you back in the future and wish you all the best. Safe travels! Monica Moya Amengual, Front office Manager

Dear Francois, We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel truly welcome from the moment you arrived. Your kind words about their efficiency mean a great deal to us. It is also wonderful to know you enjoyed your welcome drink, the amenity, and the room upgrade, all of which we are glad met your expectations. However, we are sincerely sorry that our dining options fell short during your visit. We understand how frustrating it can be when the restaurant is unavailable and the alternative does not offer the quality or value you deserve. Our Mozami restaurant serves international cuisine until 10:00 pm, and we always recommend reserving a table to avoid disappointment. The bar also remains open until 11:00 pm with a selection of drinks and light bites. We regret that the bar did not leave a better impression either, and we have noted your observations carefully. Nonetheless, we are pleased that our location served you well. Being steps from the tram that connects directly to the airport and city centre is something our guests truly value, and we are happy it made your business trip easier. We hope we have the opportunity of seeing you again in the future. Kind regards, Monica Moya Amengual, Front office Manager

Dear Patrick, Thank you for reviewing your visit. We are delighted that you found our hotel comfortable, modern, and a notch above others in the same price range. It is also great to know that you appreciated the cleanliness throughout your stay and that our tram connection made getting around convenient. That said, we are sorry for the confusion regarding airport transport. Our shuttle is operated by an external partner and comes with an additional charge, which is why we always highlight the tram stop right next to the hotel as the quickest link to the airport and city centre. We also regret that the internet speed fell short of expectations and that you noticed a few marks on the walls. Our team is always available to address such details on the spot. Nonetheless, we are pleased that your stay met your expectations overall and that you found us to be a strong choice for business travel. We would love to have you return in the future. Kindest regards, Monica Moya Amengual, Front office Manager

Dear Tal, Thank you for your positive feedback. We are delighted that your check-in was quick and effortless once again. It means a lot to us that you keep choosing our hotel for your family stays, and we are truly glad our team’s service made you feel well looked after. Your loyalty as a Silver member and your fourth visit are something we deeply value. The entire team looks forward to welcoming you back for a future visit. Kind regards, Florian Kretzschmar, General Manager

Dear Abdulla B., Thank you for your valuable feedback. We are pleased that you enjoyed a satisfying breakfast and that your overall stay left a positive impression. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. The comfort of your room is our priority and we regret any inconvenience you faced with the atmosphere and fittings. Our team is always available to resolve such matters promptly during your stay. Nonetheless, we are delighted that our location served you well, with the tram stop just steps from the hotel offering direct connections to the airport and city centre. It would be a pleasure to welcome you again. Kind regards, Florian Kretzschmar, General Manager

Dear Mark J., We appreciate you sharing your comments with us. We are delighted that you found our hotel efficient and our location convenient for your trip back to the States. We are also glad our cleanliness met your expectations and that the direct tram connection to the airport made your departure smooth. That said, we are sorry for the confusion you encountered at reception regarding the breakfast refund. Our team is always available to clarify any billing matter on the spot, and we regret that this was not handled as smoothly as it should have been. Nonetheless, we are pleased that your overall stay left a positive impression and that our property served you well as a couple before your long journey home. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Florian Kretzschmar, General Manager

Dear Himanshu, Your feedback matters to us. We are pleased that you found your room comfortable and well-appointed. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team is available around the clock at reception, and the restaurant Mozami serves dinner until 10 pm, with a vending machine in the lobby offering snacks and drinks 24 hours a day for your convenience. We also regret that you experienced difficulties in reaching our staff and that the internet connection felt slower than anticipated. Nonetheless, our fully renovated rooms were designed with your comfort in mind, and we are glad this was reflected during your time with us. Kind regards, Florian Kretzschmar, General Manager

Dear M., Thank you for sharing such a valuable review. We are pleased that you found our hotel so conveniently located, right next to the tram station, and that your overall experience was a great one. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the disturbance caused by an unexpected knock at your door in the morning, and we will take your feedback into consideration. Your comments regarding the service attitude during breakfast are also noted, as our team is committed to ensuring all guests feel welcome and respected at all times. Our rooms, fully renovated in 2024, feature a modern design with a clothes rack and storage solutions suited to their layout, and we are sorry this did not feel sufficient for your needs. We also acknowledge your wish for more chicken options, including halal choices, and appreciate you bringing this to our attention alongside your thoughts on value and the loyalty programme. Nonetheless, we are glad you enjoyed the breakfast buffet and its variety. The location, just steps from the tram stop, makes exploring Zurich and reaching the airport effortless. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Florian Kretzschmar, General Manager