Novotel Zurich Airport Messe Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 6,299 reviews

ALLSAFE approved hotel

Information message

Novotel Zurich Airport Messe
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+ 27 Services

Hotel extras

  • An AllSafe certified hotel

  • Spacious Executive Rooms with WIFI, Nespresso machine and free mini-bar.

  • Option to extend your stay until 5pm on Sundays and public holidays

  • Two children can stay in their parents' room free of charge

  • Room service with hot and cold dishes available around the clock

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 glattpark
switzerland

Fax: (+41)44/8299999

Check-in from 15h00

Check out up to 12h00

  • BUS 781 AIRPORT-MESSE-OERLIKON:  MODE-CENTER TMC

  • TRAM:  10 Lindberghplatz

  • ZURICH:  10 Lindbergh-Platz

  • By plane

    BASEL At 45km / 27.96 miles

  • By plane

    GENEVA At 250km / 155.36 miles

  • By plane

    MULHOUSE At 45km / 27.96 miles

  • By plane

    ZURICH At 4km / 2.49 miles - Shuttle free

  • By car

    OPFIKON-GLATTBRUGG At 1.5km / 0.93 miles

  • By car

    SEEBACH-GLATTBRUGG At 2km / 1.24 miles

  • By car

    ZURICH-OERLIKON-MESSE At 2km / 1.24 miles

  • By train

    GLATTBRUGG At 0.5km / 0.31 miles

  • By train

    OPFIKON At 0.5km / 0.31 miles

GPS:47.425942, 8.559362

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR

Currently unavailable

Enjoy a break and let our friendly GourmetBar team spoil you. You can look forward to a balanced selection of regional and international dishes, which are regularly adapted to the current season.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 184 people

Find out more

Our guest reviews for
Novotel Zurich Airport Messe

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,299 reviews

TripAdvisor Rating 3.5/5

1,413 reviews

Well located, but poor stay

Customer review rating 3.0/5

Ricardo C. Couples - 09/01/2022 Confirmed reviews ALL

Due to covid, the hotel was almost empty. Unfortunately the room was a bit old, i think empty since long time we had problem with the shower having cold water and the room was not cleaned recently, with some dust on the tea spoons, and on some other surfaces

Dear Ricardo, Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar
Customer review rating 1.5/5

Anonymous Families - 04/01/2022 Confirmed reviews ALL

airport shuttle arrived with 90 minutes delay / rooms were not clean / lady at check in was very nice and helpful though

Dear Ms V. Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar

Good Stay and fair price

Customer review rating 4.0/5

Et Families - 03/01/2022 Confirmed reviews ALL

1 night stay to visit Zürich with family. Tram Number 10 is right across the street and comes every 10-15 min. It takes 30 min into town. Breakfast was ok but I don't recommend paying 29 CHF extra. It was included in my rate so it was fine! Room is simple but it works and there is a fridge! We slept well and would stay here again. Overall ok for a few nights.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar

Best Sleep, Park and Fly Hotel

Customer review rating 4.5/5

Bodis Couples - 01/01/2022 Confirmed reviews ALL

Klappt immer alles bestens , Danke

Sehr geehrter Herr B. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Zurich Airport Messe. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Florian Kretzschmar

Fine stay

Customer review rating 4.0/5

Nicole G. Solo - 24/12/2021 Confirmed reviews ALL

The room was fine, however it did smell like cigarette smoke in my room. Which is unfortunate because I was provided a non smoking room.

Excellent Customer Service

Customer review rating 5.0/5

Sara M. Solo - 23/12/2021 Confirmed reviews ALL

I stayed at this location for two nights and had a wonderful experience. The woman at the front desk was very attentive and went above and beyond to make sure my stay was a good one. I would definitely stay here again.

okay stay

Customer review rating 4.0/5

Mp Business - 16/12/2021 Confirmed reviews ALL

Happy with experience. Staff was attentive, although when I called reception one morning to ask to use the sauna I was told that it was closed due to covid, obviously untrue as the night reception person offered it the previous evening. Other than that it was okay.

Dear Mr P. We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Alessia Adriana Plant

Good price for your money

Customer review rating 5.0/5

Jojo G. Families - 06/12/2021 Confirmed reviews ALL

The room is very affordable though it's a pity that the swimming pool wasn't open when we came. Breakfast was good and the pancake was a hit with my kids. There is no travel pass though unlike other hotels we stayed before.

Dear Mrs M. We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Alessia Adriana Plant

Good staf Choprat

Customer review rating 4.5/5

Naveed Families - 04/12/2021 Confirmed reviews ALL

Very ezy located hotal near tram Station and good staf caleen room

Dear Mr. A. We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Alessia Adriana Plant

Rundown hotel

Customer review rating 0.5/5

Ego Business - 03/12/2021 Confirmed reviews ALL

Everything was old and broken in the room ("Executive Room"). Totally overcharged. The overall facilities are not even on the level of an IBIS Hotel. Bar closes at 10pm in an airport hotel where travellers are likely to arrive late.

Dear SEBASTIEN GEORGET, Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar

Good stay

Customer review rating 5.0/5

Den Business - 21/11/2021 Confirmed reviews ALL

Easy to get from airport on tram. Very clean and ordered hotel.

Dear Dennis F. We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Alessia Adriana Plant
Customer review rating 4.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Clean and good location

Dear Giuseppina T. We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. I'm very sorry to hear that you were disappointed with your stay with us. I treat all comments with the utmost seriousness and I already investigated this unfortunate matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Alessia Adriana Plant

Well located

Customer review rating 2.5/5

Anonymous Business - 13/11/2021 Confirmed reviews ALL

Run-down, worn

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar

well located for business purposes

Customer review rating 3.5/5

Jarek Business - 09/11/2021 Confirmed reviews ALL

good quality. Unfortunate that bar was unavailable (COVID)

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our Bar, at the moment its open Monday till Friday from 6 to 23h. But we are adapting the timing soon and hope to offer as in the past. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar General Manager

One night stay

Customer review rating 3.5/5

V, Families - 08/11/2021 Confirmed reviews ALL

The airport was in close proximity. The shuttle bus was prompt and easy to to use. It was a little pricey considering the short distance. The staff was cordial. Our room felt old and well used. It was above the front entrance where guests congregate and smoke. The room had a cigarette smell. When we opened the window to cool the room and the smell of cigarette smoke drifted up to our room. We were to tired to change rooms and just wanted to go to bed as we had any early flight. As the evening moved on and the guests went to bed the air cleared. Perhaps moving the smoking area would help.

Dear E., Thank you for taking the time to write a review after your stay at the Novotel Zurich Messe Airport. We would like to sincerely apologize for the inappropriateness. We do our best to improve every criticism in a positive way and thank you for the honest criticism you have expressed. We would be very happy to see you again soon. Best Regards Alessia Adriana Plant

Acceptable

Customer review rating 3.5/5

M Families - 07/11/2021 Confirmed reviews ALL

The elevators can’t fit a luggage cart and a person. No one offered to help. I have a cane, had six giant bags and 2 little kids, but no one even blinked. The room was fine, but offering one 45 cl bottle of water for three people is a little insulting.

Dear SHARP M., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar

Refine your City Tax Payment System

Customer review rating 3.0/5

Rivk Solo - 04/11/2021 Confirmed reviews ALL

Was nice, good value but I have to be honest did not appreciate being taken to task over not paying my city tax which I 100% did. Whoever emailed me was kind of rude inferring I didn’t pay my 2.50 Francs. Not what I needed at 4 AM as a result I will stay elsewhere my next few times through Zurich, it was very clean and a very comfortable bed though!!

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Zurich Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar

Convient for a short stay

TripAdvisor rating 4.0/5

ShadowUZ 28/07/2021 TripAdvisor review

It was good for our one night stay with a very good service from the Reception (particularly, during check in) and the bar. The fridge was not very cold in our room. Zoo was 15 minutes drive from the hotel. The room was a bit outdated, but was OK for our one night stay. The hotel has underground parking (chf28/night) and above ground (not covered) parking (chf20/night).

Excellent location. Good value for money.

TripAdvisor rating 4.0/5

Cruiser00785549548 26/07/2021 TripAdvisor review

Rooms are good for a family of 4. Great location, tram station just one minute away from hotel. Very clean and comfortable. Personnel is very helpful and friendly. Coop supermarket in walking distance.

Good choice for a business trip to Zurich

TripAdvisor rating 4.0/5

PGB72 Business - 26/07/2021 TripAdvisor review

First trip after covid, a good experience. Although the usual services may not be working full yet, the staff and the location were very good, and the city of Zurich also is exciting after such a difficult period we have all endured.

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