Novotel Zurich Airport Messe Hotel 4 stars

The room was clean, the position is great, staff was polite. Nothing fancy but exactly as expected so I'm quite satisfied

The hotel is a bit outdated, old carpet throughout, our shower wasn’t working, and all the Covid rulers didn’t help either. I wouldn’t spend my holidays there but for one night in between flights it was okay.

Excellent, staff were friendly and break fast was good.

We are so happy to stay in Novotel Zurich Messe. The hotel meet our satisfaction, the cleanliness, our breakfast, the service and all.. Highly recommended!

nothing special on the good or bad side, standard business stay

Regular guest in your hotel. Understand that corona requires different handling. But check-in was difficult, person barely spoke English / German. No (instant) coffee available. Shower cold in the morning on first day, has been fixed second days. Room was not made up again next day, no shower gel. Parking machine did not accept Amex so I had to go up again. Service desk agent at first day did not allow to book on room, he asked me to pay on the machine. Worked only next day. So overall this was really poor experience, not comparable to previous times.

great desk service, especially MARCEL. Due to no working coffee machine in room

Regular guest in your hotel. Understand that corona requires different handling. But check-in was difficult, person barely spoke English / German. No (instant) coffee. Shower cold in the morning. Room was not made up again next day, no shower gel. Parking machine did not accept Amex. So overall this was really poor.

This stay was incredibly limited. I understand the need for differences with covid precautions. However, this stay was utterly disappointing. There are only 2 people working most times, which means a LOT of waiting because they are set to tasks that usually aren't theirs to perform. The food and menu selection was abysmal and I usually stay at this hotel because of the great food. Put a cook on staff for breakfast and dinner. The people preparing the food were definitely not chefs or even cooks. I feel there should also be a discount for the breakfast as you're charging for a buffet (where one could choose from a variety of hot foods and teas) and what is actually received is mostly cold food and a severely limited menu prepared by a non-cook. Also, the grade of room that I selected wasn't available. There are only two floors open, which means that you can either have twin beds and a bathtub or you can have a large bed and a shower only. I booked here for a weekend of intense movement therapy and needed the bath. Because of that, I had to choose a small bed, which is not what I ordered and paid for. Also, the bath was slanted inward causing the bathroom floor to flood unless I sat down in the bath to have a shower (room 327). Because of this slant there is also a significant amount of mold around the shower door. Additionally, for a 3-day stay there was no housekeeping to clean the room. One reason I enjoy hotel stays is knowing that I have a clean room to go to every night with fresh towels (especially after using multiple towels to sop up the flooded floor) and empty garbage cans. I regretted my decision to stay here this time...especially as down the road at the Kameha, I could have booked for a lower price and had access to a fully functional and staffed restaurant, large bed, and lovely rain shower. The only saving grace of this stay is the friendliness of the staff who actually were there. They clearly had to multitask and perform duties in areas they normally don't and they accommodated where they could. Overall, I am not thinking of booking here again in the future, as it really seems that management did not consider their guests when they made their decisions of where to cut back for covid precautions. Truly disappointing.

Getting there in a post Covid situation, the staff was really well trained and up to make my short stay perfect. Thanks to lobby Clerk "Noelia", she did an awesome job to brief all particularities. A speacial to the bartender who run the terrasse and the kitchen with 28°C outside.

As usual nice people at the reception, at the restaurant, and with the breakfast service In the room. Only thing I believe is that the room service for breakfast cannot work well on the long term. If there is more than person is not working and is not nice at the end the breakfast like this. If I can suggest, I would go back to buffet but having someone on your side being the only one authorized to touch the food and prepare for guests on their demand. I saw that for example in Italy

The condition of the hotel does not match the photos

The hotel has a very good location, rooms are very clean, food is perfect , stuff very friendly . So this hotel is highly recommended from my side ,thank you

I booked a room with 2 guest but it seem like the room service prepared all the stuff (towels) in the room for only one guest. Reception agent was not friendly as well

Everything was as expected, Romm was perfect, nice size, nice cleaning and very confortable. Facilities of the hotel also were really nice, Gym, Breakfast and Bar exceed my expectations.