Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.9/5 631 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
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Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOZAMI RESTAURANT

Mozami offers creative dishes that are perfect for sharing, from small appetizers to generous main courses. Fresh ingredients and careful preparation invite you to enjoy a meal together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  631 reviews

Customer review rating 1.5/5

Allen S. Couples - Confirmed reviews ALL

Not a comfortable stay

Customer review rating 3.0/5

Karen E. Couples - Confirmed reviews ALL

I’m afraid we didn’t have a great experience here. We found the restaurant staff extremely rude both for evening and breakfast. We did find the reception manager extremely helpful though. Just be aware that Zurich does not have air conditioning so the room was extremely hot.

Customer review rating 5.0/5

Heinrich F. Business - Confirmed reviews ALL

Perfect stay

Dear Mr F., Please accept our sincere thanks for this kind feedback. We are thrilled that your recent business stay at Novotel Zürich Airport Messe left such a positive impression. Your kind rating and Limitless status recognition motivate us to keep delivering seamless experiences. Our renovated rooms and convenient tram access aim to make every guest’s visit effortless, whether they arrive directly like you or book through other channels. We look forward to welcoming you back. Best wishes, Florian Kretzschmar, General Manager

Customer review rating 4.5/5

Kaesinee S. Families - Confirmed reviews ALL

Very warmth welcome

Dear Ms. S., We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Novotel Zürich Airport Messe. It’s wonderful to know that our warm welcome made a positive impression on your family trip. We truly value your loyalty as an ALL - Accor Live Limitless Gold member and appreciate your high recommendation score. Our team takes pride in ensuring every guest feels at home, and your feedback motivates us to keep delivering memorable experiences. The entire team looks forward to welcoming you back in the future. Best wishes, Florian Kretzschmar, General Manager

Customer review rating 0.5/5

Roger H. Families - Confirmed reviews ALL

I arrived at 2:30 pm with my family because I had to go somewhere shortly after. I was told that the room was not ready and that early check-in would cost CHF 60. I felt that CHF 60 was too much for only a 30-minute early check-in. I asked if I could complete the payment so that my family could access the room at 3:00 pm while I was away. I paid and specifically asked the receptionist to give the room key to my wife. She agreed. However, while I was in the city running errands, my wife called me to say she was not allowed to check in. The receptionist told her that she needed my ID and that I had to be present. I was very surprised and confused. Firstly, the receptionist could have informed me before I left that my wife would not be able to receive the key without me being present. I clearly asked her to give the key to my wife, and she said “okay,” but then acted differently afterward. Additionally, my wife was there with our two daughters, and instead of helping to find a solution, the receptionist raised her voice at her, which was very inappropriate. Overall, I feel that the reception staff are not adequately trained. Some of them do not speak German well, and their English is also limited. I believe this is something that should be reviewed.

Dear Mr H., Thank you for taking the time to review your stay. We are pleased to know your arrival and check-in process went smoothly and that you found our team’s service to be up to standard during your stay. However, we sincerely apologize that some interactions did not meet the high standards we strive for. We take your observations about our reception team very seriously and will review our training processes to ensure all guests experience the professionalism they expect. It is wonderful to learn that you appreciated the value we offer and continue to support our loyalty program. Your belief in our offerings means a great deal to us. Kind regards, Monica Moya Amengual, Front office Manager

Other web-users rate our hotel

  • 559 reviews 8.9/10 Location
  • 816 reviews 5.8/10 Room
  • 739 reviews 6.6/10 Service
  • 23 reviews 6.7/10 WiFi
  • 406 reviews 4.9/10 Cleanliness
  • 313 reviews 4.7/10 Comfort
  • 240 reviews 5.6/10 Breakfast
  • 233 reviews 6.5/10 Vibe

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