Novotel Zurich Airport Messe Hotel 4 stars

The room is spacious and clean. Staff are friendly and helpful. Food in restaurant was average quality and should be improved.

Adequate

It's completely fine, nothing too much to be excited or complain about :) Regular Swiss Novotel. ++ Vegan food in the Gourmet bar -- Food allergens not marked at breakfast.

Easy check-in, easy to reach from the airport. Good sized rooms - a kettle! Everything worked!

Warm welcome and friendly staff at Novotel Zurich as always, but signs of stress perhaps because of the influx of travel groups from Asia - TV remote in my room did not work (was replaced next day), coffee machine only worked for half the capsules inserted (which cannot be recovered), and there are too few of the overworked staff in the bar/restaurant so waiting times are quite long, and the restaurant menu has taken a step backwards.

Clean and spacious room. Kind staff at reception. Breakfast choices should be increased in terms of sweet food

I have been a member of the ALL program for several years. This has not been taken in account. When checking out the receptionist was not even paying proper attention...

I posted this on TripAdvisor earlier in the week - I hope you take this into account: "If this is a 4* hotel, I'm afraid I've rarely seen worse. The positives are that the reception staff are nice, but the hotel is not. It's clear that this hotel needs to be gutted out and refurbished. Everything simply looks run down. The Philips television set in my room was from 2006 (I recognised it because I bought mine in 2005 - and was replaced years ago). The bathroom has hints of mould, tap markings have long been rubbed off and the bathtub clearly chipped many times. The furniture and carpets definitely look aged and worn out. No irons in the room - I managed to find an ironing room near the gym on the top floor, but not well marked. It really does look a time capsule from the mid-2000s. Breakfast itself was a bit grim. Whilst there is a decent variety, the quality isn't good. Dried out bits of bacon were the main disappointment. Yes, this is an airport hotel - even Swiss cabin crew use this airport for layovers (my room was near their lounge room) and there are plenty of tourists in transit. But for a four star hotel, this place doesn't cut it. I think even Accor know this, as room rates are lower than you might expect." The summary of my experience is that I will be avoiding Novotel Zurich Airport Messe except as a place to stay as a last resort. The state of the hotel really destroys the Novotel brand, and I'm willing to guess that even your other lower brand tier hotels are in better condition than this. Please note though, I have no issues with your helpful staff. My concerns relate mainly about the state of the hotel.

rooms small and need a refresh

I have stayed in the hotel for the last 10 years, and the hotel could really do be being refreshed (and the restaurant/gourmet bar could do with a new/interesting menu)

Check in, room service help with directions, everything was simply superb

Hi. The room I stayed was extremely noisy, I could not sleep. I asked the reception to provide some earplugs they said they don't have it. I never faced this in my whole life a hotel that does not have earplugs. I am extremely dissatisfied.

I was shocked that the gym is only open from 6h00 to 22h00. When I found out about this, I checked out and checked into a hotel with a 24 hour gym. THERE IS NO REASON to have fixed hours (for such a poor gym.)

We found all staff we encountered to be very courteous and happy to assist with any questions.... The room was good, bed comfortable and we enjoyed our stay. The breakfast was good and we enjoyed dinner and drinks at the bar... very good location to the tram just outside that was an easy trip into the city... We would stay here again and would recommend the hotel to others.

Shower was broken (water flowing around in any directions) TV didn't work not clean