Dear Tal, Thank you for your positive feedback. We are delighted that your check-in was quick and effortless once again. It means a lot to us that you keep choosing our hotel for your family stays, and we are truly glad our team’s service made you feel well looked after. Your loyalty as a Silver member and your fourth visit are something we deeply value. The entire team looks forward to welcoming you back for a future visit. Kind regards, Florian Kretzschmar, General Manager

Dear Abdulla B., Thank you for your valuable feedback. We are pleased that you enjoyed a satisfying breakfast and that your overall stay left a positive impression. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. The comfort of your room is our priority and we regret any inconvenience you faced with the atmosphere and fittings. Our team is always available to resolve such matters promptly during your stay. Nonetheless, we are delighted that our location served you well, with the tram stop just steps from the hotel offering direct connections to the airport and city centre. It would be a pleasure to welcome you again. Kind regards, Florian Kretzschmar, General Manager

Dear Mark J., We appreciate you sharing your comments with us. We are delighted that you found our hotel efficient and our location convenient for your trip back to the States. We are also glad our cleanliness met your expectations and that the direct tram connection to the airport made your departure smooth. That said, we are sorry for the confusion you encountered at reception regarding the breakfast refund. Our team is always available to clarify any billing matter on the spot, and we regret that this was not handled as smoothly as it should have been. Nonetheless, we are pleased that your overall stay left a positive impression and that our property served you well as a couple before your long journey home. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Florian Kretzschmar, General Manager

Dear Himanshu, Your feedback matters to us. We are pleased that you found your room comfortable and well-appointed. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team is available around the clock at reception, and the restaurant Mozami serves dinner until 10 pm, with a vending machine in the lobby offering snacks and drinks 24 hours a day for your convenience. We also regret that you experienced difficulties in reaching our staff and that the internet connection felt slower than anticipated. Nonetheless, our fully renovated rooms were designed with your comfort in mind, and we are glad this was reflected during your time with us. Kind regards, Florian Kretzschmar, General Manager

Dear M., Thank you for sharing such a valuable review. We are pleased that you found our hotel so conveniently located, right next to the tram station, and that your overall experience was a great one. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the disturbance caused by an unexpected knock at your door in the morning, and we will take your feedback into consideration. Your comments regarding the service attitude during breakfast are also noted, as our team is committed to ensuring all guests feel welcome and respected at all times. Our rooms, fully renovated in 2024, feature a modern design with a clothes rack and storage solutions suited to their layout, and we are sorry this did not feel sufficient for your needs. We also acknowledge your wish for more chicken options, including halal choices, and appreciate you bringing this to our attention alongside your thoughts on value and the loyalty programme. Nonetheless, we are glad you enjoyed the breakfast buffet and its variety. The location, just steps from the tram stop, makes exploring Zurich and reaching the airport effortless. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Florian Kretzschmar, General Manager

Dear B., We appreciate you letting us know about your recent visit. We are glad you found our hotel well located and easy to reach, with the tram stop just steps from our entrance. It is lovely to hear that your booking on our website went smoothly and that you enjoyed a very good stay with your family. Our team takes pride in offering a welcoming base for family trips, and we value knowing that your experience reflected that. We hope that we have the pleasure of welcoming you back. With very best wishes, Florian Kretzschmar, General Manager

Dear Urban, Thank you for this high rating. We are delighted that you found our newly renovated hotel clean and comfortable. It is great to know you appreciated how convenient our location is for guests arriving by car, with parking right at the hotel and the tram stop just steps away for an easy ride into the city. Our team takes pride in offering a fresh, modern space where you can relax after exploring Zürich, and we are glad that came through during your stay. We would love to have the chance to welcome you back. Kind regards, Florian Kretzschmar, General Manager

Dear Albano, It is disheartening to learn that we fell short of your expectations. We’re glad the restaurant team impressed you. Your check-in experience and the lack of assistance with your tea request are below our standards, and we apologize. We also take your concerns about the corridors and carpets seriously, despite our recent renovation. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Dear Franz, Thank you for this high rating. We are delighted that you found our hotel very clean and appreciated the recent renovation. Our team worked hard to refresh every room and public space, and it means a lot to hear that the result made a good impression. We are also glad your stay was smooth and efficient, exactly what a business trip calls for. Knowing that everything went fine and that you would recommend us so highly is the best compliment we could ask for. We look forward to welcoming you back on a future occasion. Best wishes, Monica Moya Amengual, Front office Manager

Dear Victor, We appreciate you letting us know about your recent visit. We are delighted that you found your room nice and cosy, with a well-balanced use of space. Our team takes care to provide daily water refills, and we are glad you appreciated having a water heater and instant coffee at hand. That said, we regret that the WiFi speed did not meet your expectations. Our hotel offers free high-speed WiFi in all rooms, and our front desk is always ready to help should any connectivity issue arise during a stay. Nonetheless, it is great that you enjoyed a smooth booking process through the Accor ALL App and a quick check-in at reception. We are also pleased that you value the ALL loyalty programme so highly. We look forward to welcoming you again soon. Best wishes, Florian Kretzschmar, General Manager

Dear R., Thank you for sharing your point of view. We are truly sorry to hear that several aspects of your stay did not meet your expectations. All our rooms measure 22 square metres and were fully renovated in 2024 with modern, stylish décor designed for comfort. We understand that space preferences vary, and our team is always available to help find the room configuration that best suits each guest’s needs. Our front desk colleagues pride themselves on delivering warm, welcoming service, and we regret that your interaction with them felt otherwise; your feedback on this point will be taken into careful consideration. Our hotel also features a range of family-friendly amenities, including an indoor play area, a video game zone, and children’s TV channels, which many of our guests with children appreciate. We hope to welcome you back for an improved stay in the future. Kind regards, Florian Kretzschmar, General Manager

Dear Amran B., It was a pleasure to receive your kind feedback. We are delighted that you found our location so convenient and our facilities comfortable during your family stay. Our team is glad the check-in and check-out process felt smooth and quick for you. It is great to know the direct tram connection to the airport made your journey easier, especially before catching your flight. We look forward to seeing you again. Kind regards, Florian Kretzschmar, General Manager

Dear Anda, Many thanks for your valuable feedback. We are delighted that our location next to the tram stop made your hiking trips so easy to reach. It is wonderful to know you returned this year and found your room spacious, with the mini-fridge adding a handy extra touch. We also appreciate your kind words about our bar team member on check-out day. He will be pleased to hear that his quick, professional service stood out to you. However, we are sorry that the late check-out request could not be arranged the evening before. We are equally sorry that the first housekeeping visit fell short of your expectations. Missing the rubbish and forgetting to replace the water bottles is not our standard, and we regret the oversight. The second clean being perfect shows the level of care we aim for every day. We also note your comment about the internet speed and will look into it. Nonetheless, we are glad that your overall stay brought you back to us for a second visit and that you enjoyed the welcome drinks and the ease of booking on all.com. Your loyalty as a Silver member means a lot to us. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Monica Moya Amengual, Front office Manager

Dear Randall L., We take your feedback seriously and will use it to improve our services. We are pleased that you found your room clean and that the self-check-in kiosk made your arrival straightforward. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that the in-room supplies and dining options available during your visit fell short of what you anticipated. Our team at reception is committed to providing attentive and welcoming service, and we are sorry that your interaction did not reflect this standard. We also note your thoughts on the overall value you experienced, and we take such feedback seriously. Nonetheless, it is good to know that the cleanliness of your accommodation and the ease of our kiosk check-in left a positive impression on you. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Dear Igor, Thank you for this high rating. We are delighted that our location worked so well for you, with the tram stop right outside making trips to the airport, your office at The Circle, and nearby shops effortless. Our team takes great pride in creating a warm welcome, and we are glad that Alpha, Zehar, and everyone at the front desk and breakfast service made your stay so enjoyable. It is wonderful to know your room was ready early and that you appreciated the cleanliness throughout the hotel. We are also pleased you loved the breakfast spread and the beer selection at our Mozami bar, two experiences we enjoy sharing with our guests every day. The entire team looks forward to welcoming you back for a future visit. Kind regards, Monica Moya Amengual, Front office Manager

Dear Tsering, We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your arrival experience was clearly far below the standard we aim to deliver, and we sincerely apologize for the way you were treated at the front desk. Every guest deserves a warm welcome, especially after a long journey with a young child, and we regret that our team did not provide the courteous and attentive service you had every right to expect. We also note your disappointment with the overall comfort of your room and the feeling that the stay did not represent good value. Our 255 modern rooms were fully renovated in 2024 and are designed to offer families a relaxing environment, so it is disheartening to learn that we fell short in your eyes. Our hotel takes great pride in being a family friendly property, with facilities such as an indoor play area and children’s TV channels, and we are saddened that this was not the experience you encountered. We hope to welcome you back for an improved stay in the future. Kind regards, Florian Kretzschmar, General Manager

Dear k., It was a pleasure to receive this kind review of your time with us. We are glad you found your family room comfortable and that your stay with us was a good one. However, we are sorry that your arrival and the ease of access did not meet your expectations. Our hotel is located just 10 metres from the tram stop, with direct connections to both the airport and Zurich city centre. We also offer a self-check-in kiosk for quick arrivals, and our reception team is available 24 hours a day to help with any difficulties. Nonetheless, we are pleased that you and your family enjoyed a comfortable stay overall. Our hotel was fully renovated in 2024 with modern, family-friendly rooms, and it is rewarding to know this made a difference for you. We would be delighted to welcome you back on another occasion. All the best, Florian Kretzschmar, General Manager

Dear Zeeshan, We really appreciate this positive review of your recent visit. We are delighted that you found the in-room amenities practical and well thought out, from the iron and stand to the bathroom setup. Our team takes pride in providing plenty of towels and mirrors so you can settle in comfortably, and we are glad the toiletries met your needs. It is great to know that your family stay with us felt smooth and convenient, and that you enjoyed the overall level of service we offer. We all look forward to the pleasure of welcoming you back. Our kindest regards, Monica Moya Amengual, Front office Manager

Dear a., Thank you for sharing your thoughts on your recent visit. We regret your stay fell short of expectations and appreciate your feedback on the room temperature, rest quality, internet, and overall value. Our AC units are preset with minor adjustments possible, and staff is available 24/7 to assist. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Monica Moya Amengual, Front office Manager