Novotel Zurich Airport Messe

Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.5/5 949 reviews

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Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone +41 44 829 90 00

Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our accommodation(s)

All 255 modern, family-friendly rooms can be adapted to your individual needs and offer city views, LCD TV, desk and air conditioning, as well as WIFI and a bathroom with high-quality Rituals toiletries.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  949 reviews

TripAdvisor Rating  3.5/5  1,454 reviews

Short but pleasant stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good friendly service upon arrival. Nice to be offered a drink with my Club Leaccor status. Also nice to have a drink and snack in my room.

Dear PAUL B., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. We are truly heartened to receive your generous review of . Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Monica Moya.

Ok

Customer review rating 3.5/5

Aa Families - Confirmed reviews ALL

There were no blankets on the bed, we had to go to reception to ask for some. There was some trash on the floor under the bed from previous occupants.

Dear ANNA K., Greetings from Novotel Zurich Airport Messe. Thank you very much for taking the time to share your valuable feedback with us about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation as a guest. Your comment is forwarded to the concerned managers to take the necessary action. We really hope we have the pleasure of welcoming you back to the Novotel Zurich Airport Messe in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for! Sincerely, Monica Moya

Time for renovation (and cleaning!)

TripAdvisor rating 1.0/5

alfapower TripAdvisor review

This hotel needs renovation badly in order to match the price you pay. If you just look at the floors inside the room and in the entire hotel, you'll see how long it has been since the last renovation. I just looks and feels filthy. Stains on the carpets everywhere, stains in the toilets and sinks. The TV is probabely 20 years old and we found nail polish or lipstick on the walls from prior guests. If you pay around 170 CHF (or more) for a night plus 20 CHF for (outside) parking, you simply expect a lot more in a city like Zurich. Our "view" was a courtyard straight into an office building. I would NOT stay in this hotel again. No recommandation! Please renovate immediately! ... and the breakfast ... well, the basics are provided.

Dear alfapower, Thank you very much for commenting on your last experience at Novotel Zurich Airport Messe. We are sorry to read this comment as we have very high standards of cleanliness. We apologize in advance that the relevant department was unable to pass this on to you. Please be assured that I will look into this matter so that it does not happen again. We look forward to welcoming you back very soon. Best regards Monica Moya

Attentive staff. Room OK but shower not well appointed Breakfast good. Rather basic.

Customer review rating 3.5/5

Desmond S. Business - Confirmed reviews ALL

Upon arrival had to request change of room as work going on immediately outside room. Request for change immediately dealt with. Overall, staff were very attentive and helpful. Bed not particularly comfortable. Shower OK but half doors never work and shower head placed too close to wall.

Dear DESMOND S., First of all, thank you very much for choosing Novotel Zurich Airport Messe for your stay in Zurich. We are glad to hear that you had a pleasant stay with us. On the other hand, I apologize for the incidents you had. I will immediately forward your comments to the relevant departments for immediate corrective action. We look forward to welcoming you back. Kind regards Monica Moya

Comfortable and well situated but details not up to a premium hotel

Customer review rating 4.0/5

P.a. H. Couples - Confirmed reviews ALL

The room was comfortable but several details were not up to the standard : - Dust on the coffee machine with a spotlight shining on it. This is the first thing I noticed when entering the room (228). - Shower tap broken, though the shower was functional. - No information leaflet or info on TV about the hotel and its services. We were not told the time of breakfast at check-in and we could not find the information in the room. It was not difficult to guess, but we felt a bit neglected. - The cleaning personal entered our room at 08:30 a.m. on our day of departure to see if they could clean the room. This gave me the opportunity to notice that there was no "do not disturb" label to hang outside at the door. - I could not give feedback on these details at checkout, because there was nobody at the reception. All these are not very important and it didn't change the general quality of our stay, but it gives a bad image of the hotel and I have not experienced such unconveniences in lower standard hotels. I understand that staffing is difficult nowadays and the management does its best.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Zurich Airport Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar

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Other web-users rate our hotel

  • 482 reviews 8.7/10 Location
  • 744 reviews 4/10 Room
  • 631 reviews 5.9/10 Service
  • 10 reviews 8.8/10 WiFi
  • 374 reviews 2.8/10 Cleanliness
  • 307 reviews 3.8/10 Comfort
  • 248 reviews 6/10 Breakfast
  • 184 reviews 3.3/10 Vibe

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