Dear Mrs L., Thank you for taking the time to share your detailed feedback following your stay at the 1932 Hotel & Spa Cap d’Antibes – MGallery. I am pleased that you appreciated our excellent location, the comfort of our bedding, and the friendliness and helpfulness of our breakfast team. However, I am sincerely sorry that your arrival did not reflect the warm and welcoming hospitality we strive to offer. A genuine smile and a friendly greeting are fundamental to making our guests feel at home, and it is disappointing to learn that your first impression was quite the opposite, particularly when you made the effort to communicate in French. I will address your comments with our Front Office team, as every guest deserves a warm welcome from the very first moment. I am glad that your experience improved the following morning and that the issues with your shower were resolved promptly. I also appreciate your suggestion regarding additional drawer storage in the room. This is valuable feedback that we will take into consideration as we continue to improve our facilities. Thank you once again for your balanced and constructive review. I sincerely hope we will have the opportunity to welcome you back and provide you with the warm, attentive experience you should have enjoyed from the moment you arrived. Kind regards, Alexander Gelegs - General Manager

Dear Mr F., Thank you very much for your lovely review! We are delighted that you appreciated the friendliness and helpfulness of our team, as well as the comfort, cleanliness and maintenance of your room. We are particularly pleased that you enjoyed the 1930s Art Deco character of the hotel. Preserving the history and personality of our building while providing modern comfort is an important part of the 1932 experience. It is also great to know that our air-conditioning system kept you perfectly comfortable during your stay. We hope to have the pleasure of welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery very soon. Kind regards, Alexander Gelegs - General Manager

Dear Mr B., Thank you very much for your kind review! We are delighted that you enjoyed your experience at the 1932 Hotel & Spa Cap d’Antibes – MGallery and particularly appreciated the warm welcome and helpfulness of our team. Your compliments are a wonderful reward for our staff, and we will be very pleased to share your words with them. We hope to have the pleasure of welcoming you back very soon for another enjoyable stay on the French Riviera. Kind regards, Alexander Gelegs - General Manager

Dear Mrs M., Thank you so much for your wonderful review! We are delighted that your first visit to Antibes was such an enjoyable one and that you felt so comfortable at the 1932 Hotel & Spa Cap d’Antibes – MGallery. It is lovely to know that you appreciated the champagne welcome as well as our rooftop bar and pool area. We particularly enjoyed reading that, after a day of exploring the French Riviera, you looked forward to coming back to the hotel — there can hardly be a better compliment! We hope this first visit to Antibes will be the beginning of many more, and we would be delighted to welcome you back for another wonderful stay. Warm regards, Alexander Gelegs - General Manager

Dear Mrs W., Thank you very much for taking the time to share such constructive feedback. We are delighted that you enjoyed our location, your beautiful room and its views, as well as the quality of our food and service. Reading that you would otherwise have liked to give us “10 stars” makes your comments regarding Housekeeping all the more important to us. You are right that details such as dusty baseboards and smudged windows can detract from the overall impression of a room, particularly in a hotel of our positioning. These may appear to be small details, but they are precisely the details that should not be overlooked. Your comments have therefore been shared with our Housekeeping team so that greater attention can be given to these points. We also take note of your feedback regarding the quality and thickness of our towels, which is equally valuable as we continuously review our guest amenities. Thank you for highlighting both what you loved and where we can improve. We sincerely hope to welcome you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery and, next time, earn those missing stars! Warm regards, Alexander Gelegs - General Manager

Dear Mr B., Thank you very much for taking the time to share your feedback. We are delighted that you appreciated our location and the friendliness of our team. We understand your comments regarding the soundproofing of the windows. As part of our ongoing improvement programme, we are pleased to confirm that the windows are scheduled to be replaced in January 2027, with the objective of significantly improving both acoustic and thermal comfort in our rooms. Preserving the character of our historic Art Deco property while continuously improving our guests’ comfort is very important to us, and this upcoming investment will address one of the points we know requires particular attention. Thank you again for your constructive feedback, and we hope to have the pleasure of welcoming you back after these improvements so that you can experience the difference for yourself. Warm regards, Alexander Gelegs - General Manager

Dear Mr W., Thank you very much for your review and for describing your stay as excellent. We are delighted that you enjoyed your overall experience at the 1932 Hotel & Spa Cap d’Antibes – MGallery. We are, however, sorry that the noise from the rooftop operations disturbed you in room 403, particularly late in the evening. We understand how important peace and quiet are after a day on the French Riviera. Your comment has been shared with our Quinto Cielo and operational teams, with particular attention to limiting noise when closing and reorganizing the rooftop areas at the end of service. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you back, and we will be happy to take this feedback into consideration when allocating your room for a future stay. Warm regards, Alexander Gelegs - General Manager

Dear Mr N., Thank you so much for this wonderful and beautifully detailed review. We are delighted that the 1932 Hotel & Spa Cap d’Antibes – MGallery provided the perfect base for discovering the French Riviera. Being able to walk to the beaches on both sides of the peninsula, enjoy the restaurants of Juan-les-Pins or Old Antibes, and easily reach the train station is indeed one of the great advantages of our location. We particularly loved your description of returning from a day exploring the coast, enjoying a quick swim in the Mediterranean, and then heading out on foot for dinner — exactly the relaxed Riviera lifestyle we hope our guests experience while staying with us. Your kind words about our team are also greatly appreciated. Providing attentive and responsive service while allowing our guests the freedom to enjoy their stay at their own pace is precisely the balance we strive for. And sometimes the simplest moments are the most memorable: a morning coffee on the balcony overlooking Juan-les-Pins, the hills and the Mediterranean sounds like a wonderful way to start the day. Thank you again for sharing your experience. We very much look forward to welcoming you back for another elegant and relaxing stay at Cap d’Antibes. Warm regards, Alexander Gelegs - General Manager

Dear Mr P., Thank you very much for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and particularly appreciated our location and the overall quality of the hotel. Your comment regarding the period between the end of breakfast and the opening of our Quinto Cielo Rooftop is very relevant. We understand that guests may wish to enjoy a coffee, a drink, a light bite, or simply have a comfortable place to sit and relax during this time. While the architecture and configuration of our historic building do indeed limit the possibility of creating a traditional lobby bar, your observation regarding the availability of food and beverages between 10:30 a.m. and 12:30 p.m. is something we can certainly reflect upon from a service perspective. Thank you for this constructive suggestion. Feedback such as yours helps us identify practical ways to make the guest experience more seamless throughout the day. We hope to have the pleasure of welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery very soon. Warm regards, Alexander Gelegs - General Manager

Dear Mr K., First of all, we are genuinely grateful for your wonderful comments about our team. Knowing that you found our staff consistently kind, welcoming and attentive is extremely rewarding, and I will personally make sure that your compliments are shared with them. We are, however, sincerely sorry that the condition of Room 303 had such a negative impact on your stay. We fully acknowledge the distinction between the historic character of our Art Deco property and issues of maintenance. While we are proud to preserve the heritage and personality of a building dating back to 1932, this should never be an excuse for damaged fixtures, worn finishes or equipment that is not functioning correctly. In particular, a broken balcony door handle preventing you from using your balcony is clearly unacceptable, and we apologize that this was not identified and corrected before your arrival. We equally take your comments regarding the bathroom, toilet seat, chipped paintwork and general condition of the room very seriously. We also note your comments regarding the unusual odor you perceived during your stay. Any such report is taken seriously by our teams and investigated in order to identify and address its possible source. More broadly, we are conscious that certain areas of the property now require more than routine maintenance. For this reason, the hotel will close in January 2027 for a programme of renovation and improvement works. This investment will allow us to address a number of these areas while preserving the Art Deco identity and character that make the 1932 unique. What disappoints us most is reading that, after three nights, you were looking forward to leaving. Our ambition should of course be exactly the opposite: that our guests leave wishing they could have stayed a little longer. We sincerely regret that the physical condition of your room did not match either the standards you expected from a four-star hotel or the quality of hospitality provided by our team. Thank you for your constructive feedback, and we hope that our forthcoming improvements may give you an opportunity to reconsider the 1932 in the future. Kind regards, Alexander Gelegs - General Manager

Dear Mrs S., Thank you very much for your lovely review! Being described as a “gem of a hotel” is a wonderful compliment. We are delighted that you enjoyed your stay and particularly appreciated our privileged location, between Juan-les-Pins and the beautiful Cap d’Antibes. We hope to have the pleasure of welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery very soon for another wonderful stay on the French Riviera. Warm regards, Alexander Gelegs - General Manager

Dear Mrs H., Thank you very much for your wonderful review! We are delighted that you enjoyed our location, the comfort and amenities of your room, and especially the warm welcome from our team. Being just a short walk from the Mediterranean, beaches, restaurants and the heart of Juan-les-Pins is certainly one of the pleasures of staying with us. We are equally pleased that you enjoyed our Quinto Cielo Rooftop, with its panoramic pool, restaurant and beautiful views over the French Riviera. We hope to have the pleasure of welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery very soon for another memorable stay. Warm regards, Alexander Gelegs - General Manager

Dear Mr E., Thank you for taking the time to share such detailed and constructive feedback. First of all, we are very pleased that you found your room spotlessly clean every day, and particularly grateful for your kind words about our team. Knowing that every member of staff you encountered was polite, charming and eager to assist is a wonderful compliment, which I will be very happy to share with them. We are, however, sincerely sorry that the condition and maintenance of certain areas of the hotel did not meet your expectations. The issues you describe regarding the bathroom grouting, the sides of the rooftop pool and particularly the foot wash area are clearly not representative of the standards we expect. Regardless of regular cleaning procedures, visible algae or signs of deterioration should not be present, and we fully understand the negative impression this created. We also take note of your disappointment regarding the absence of sun umbrellas around the pool area. More generally, we acknowledge your comments regarding signs of wear in some of our rooms and communal areas. Maintaining the quality and appearance of our historic Art Deco property requires continuous attention, and a programme of renovation and improvement works is already scheduled for January 2027. These works will specifically allow us to address a number of areas where the property now requires more substantial attention beyond routine daily maintenance. It is particularly disappointing for us when the quality of our building does not fully match the excellent impression created by our team. Both must be at the same level. Thank you again for the precision of your feedback. While we regret that these issues affected your stay, comments such as yours are valuable in helping us identify where our attention and investment need to be focused. Kind regards, Alexander Gelegs - General Manager

Dear Mr B., Thank you very much for sharing your feedback. We are delighted that you enjoyed our location, the overall guest experience, and particularly the quality of our team. Your kind words about our personnel will be shared with them with great pleasure. We also appreciate your comment regarding attention to detail. It is often precisely those small details that transform a very good stay into a truly memorable one, and this is an area where we continuously strive to improve. We hope to have the pleasure of welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery, and to make those extra details count on your next visit. Warm regards, Alexander Gelegs - General Manager

Dear Mr M., Thank you for taking the time to share such thoughtful and constructive feedback. We are delighted that you enjoyed our location, your room and the Quinto Cielo Rooftop, but we are sorry that the overall experience did not create the emotional connection you expected, particularly in relation to the price and positioning of the hotel. Your comments about the personality and sense of place are especially interesting to us. The 1932 is fortunate to have a remarkable heritage, an Art Deco identity, and a privileged location between Juan-les-Pins and Cap d’Antibes. You are right that these elements should not simply exist in the architecture and decoration — they should also be felt through the hospitality, the stories we share, and the personalities of the people who bring the hotel to life. Being polite and professional is essential, but creating a hotel that guests genuinely want to return to requires something more: warmth, character, spontaneity and a true sense of the Riviera. Your observation on this point is one we take particularly seriously. We are equally sorry that your experience at Quinto Cielo was affected by slow service and that the cuisine felt only average. With such an exceptional setting, we know that both the food and service must live up to the view. I particularly appreciate your final words that “the possibilities are huge.” We believe so too. Feedback such as yours is valuable precisely because it goes beyond individual operational details and challenges us to make better use of the identity and potential of this very special property. We sincerely regret that we did not give you enough reasons to want to return on this occasion, but thank you for such an insightful review. Kind regards, Alexander Gelegs - General Manager

Dear guest, We are sincerely sorry that the overall presentation of the hotel did not meet your expectations. While the size of our rooms varies according to category, we are pleased that our team was able to offer you an upgrade to a larger room. However, the condition you describe — scratches on walls and floors, damaged wallpaper and marks on the ceiling — is not the standard of presentation we expect for our rooms, regardless of category. We understand that these details, particularly when accumulated, can affect the perception of quality and value of a stay. Your comments have therefore been shared with our Housekeeping and Maintenance teams so that the areas concerned can receive the necessary attention. Our historic Art Deco property requires continuous care and maintenance, and preserving both its character and the quality expected from the 1932 Hotel & Spa Cap d’Antibes – MGallery remains a priority for us. We regret that, despite the room change, we were unable to provide the experience you expected during your three nights with us, and we sincerely appreciate your constructive feedback. Kind regards, Alexander Gelegs - General Manager

Dear Mr D. C., Thank you for taking the time to share such detailed feedback, and particularly for returning to the 1932 Hotel & Spa Cap d’Antibes – MGallery after having enjoyed your first experience with us shortly after our reopening. We are especially sorry to read how different your impression was on this occasion. The condition and presentation of our property must remain consistent with the standards we set for ourselves, and we fully acknowledge your comments regarding chipped paintwork, stained carpets, damaged doors, and other signs of wear. These are details that, when accumulated, inevitably affect the overall perception of quality. We would, however, like to clarify that replacement equipment is not selected with the intention of compromising quality or simply reducing costs. Nevertheless, we understand your point regarding the bathroom heater: any replacement should not only be functional but also remain coherent with the design and positioning of the hotel. Your observations are particularly valuable as they come from someone who experienced the property when it was newly renovated. Maintaining that same sense of quality over time requires constant attention, and your feedback has been shared with the relevant teams as part of our ongoing maintenance and improvement programme. We are, however, very grateful for your wonderful words about our staff. Knowing that their kindness and service helped improve an otherwise disappointing experience means a great deal to us, and I will make sure your compliments are shared with the team. We sincerely regret that, despite their efforts, you no longer feel that the experience represents good value and that you do not intend to return. We hope that the improvements we continue to make may one day give you a reason to reconsider. Kind regards, Alexander Gelegs - General Manager