Dear Mr B., Thank you very much for sharing your feedback. We are delighted that you enjoyed our location, the overall guest experience, and particularly the quality of our team. Your kind words about our personnel will be shared with them with great pleasure. We also appreciate your comment regarding attention to detail. It is often precisely those small details that transform a very good stay into a truly memorable one, and this is an area where we continuously strive to improve. We hope to have the pleasure of welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery, and to make those extra details count on your next visit. Warm regards, Alexander Gelegs - General Manager

Dear Mr M., Thank you for taking the time to share such thoughtful and constructive feedback. We are delighted that you enjoyed our location, your room and the Quinto Cielo Rooftop, but we are sorry that the overall experience did not create the emotional connection you expected, particularly in relation to the price and positioning of the hotel. Your comments about the personality and sense of place are especially interesting to us. The 1932 is fortunate to have a remarkable heritage, an Art Deco identity, and a privileged location between Juan-les-Pins and Cap d’Antibes. You are right that these elements should not simply exist in the architecture and decoration — they should also be felt through the hospitality, the stories we share, and the personalities of the people who bring the hotel to life. Being polite and professional is essential, but creating a hotel that guests genuinely want to return to requires something more: warmth, character, spontaneity and a true sense of the Riviera. Your observation on this point is one we take particularly seriously. We are equally sorry that your experience at Quinto Cielo was affected by slow service and that the cuisine felt only average. With such an exceptional setting, we know that both the food and service must live up to the view. I particularly appreciate your final words that “the possibilities are huge.” We believe so too. Feedback such as yours is valuable precisely because it goes beyond individual operational details and challenges us to make better use of the identity and potential of this very special property. We sincerely regret that we did not give you enough reasons to want to return on this occasion, but thank you for such an insightful review. Kind regards, Alexander Gelegs - General Manager

Dear guest, We are sincerely sorry that the overall presentation of the hotel did not meet your expectations. While the size of our rooms varies according to category, we are pleased that our team was able to offer you an upgrade to a larger room. However, the condition you describe — scratches on walls and floors, damaged wallpaper and marks on the ceiling — is not the standard of presentation we expect for our rooms, regardless of category. We understand that these details, particularly when accumulated, can affect the perception of quality and value of a stay. Your comments have therefore been shared with our Housekeeping and Maintenance teams so that the areas concerned can receive the necessary attention. Our historic Art Deco property requires continuous care and maintenance, and preserving both its character and the quality expected from the 1932 Hotel & Spa Cap d’Antibes – MGallery remains a priority for us. We regret that, despite the room change, we were unable to provide the experience you expected during your three nights with us, and we sincerely appreciate your constructive feedback. Kind regards, Alexander Gelegs - General Manager

Dear Mr D. C., Thank you for taking the time to share such detailed feedback, and particularly for returning to the 1932 Hotel & Spa Cap d’Antibes – MGallery after having enjoyed your first experience with us shortly after our reopening. We are especially sorry to read how different your impression was on this occasion. The condition and presentation of our property must remain consistent with the standards we set for ourselves, and we fully acknowledge your comments regarding chipped paintwork, stained carpets, damaged doors, and other signs of wear. These are details that, when accumulated, inevitably affect the overall perception of quality. We would, however, like to clarify that replacement equipment is not selected with the intention of compromising quality or simply reducing costs. Nevertheless, we understand your point regarding the bathroom heater: any replacement should not only be functional but also remain coherent with the design and positioning of the hotel. Your observations are particularly valuable as they come from someone who experienced the property when it was newly renovated. Maintaining that same sense of quality over time requires constant attention, and your feedback has been shared with the relevant teams as part of our ongoing maintenance and improvement programme. We are, however, very grateful for your wonderful words about our staff. Knowing that their kindness and service helped improve an otherwise disappointing experience means a great deal to us, and I will make sure your compliments are shared with the team. We sincerely regret that, despite their efforts, you no longer feel that the experience represents good value and that you do not intend to return. We hope that the improvements we continue to make may one day give you a reason to reconsider. Kind regards, Alexander Gelegs - General Manager

Dear Mrs R., Thank you for taking the time to share your feedback. We are sorry to read that you perceived an unpleasant odor during your visit. However, we would like to clarify that no air freshener is used to cover or mask any sewage smell in our lobby. The fragrance you noticed is actually our signature ambient scent, specifically created for the 1932 Hotel & Spa Cap d’Antibes and intentionally diffused throughout selected areas of the hotel as part of our guest experience. We nevertheless take any comment regarding unusual odors seriously and remain attentive to ensuring that our public areas are always pleasant and welcoming. We regret that this aspect affected your overall impression and hope to have the opportunity to welcome you again for a more enjoyable experience. Kind regards, Alexander Gelegs - General Manager

Dear Mr F., Thank you so much for this wonderful review! We are truly delighted that you chose the 1932 Hotel & Spa Cap d’Antibes – MGallery to celebrate your wife’s birthday together with your daughter, and even happier to know that we helped make this family occasion so memorable. It is wonderful to hear that the birthday surprise prepared in your room, with the framed message, balloons and sweets, added a special touch to your arrival. Creating these personalized moments is one of the aspects of hospitality that our team enjoys most. We are also delighted that you appreciated the cleanliness and comfort of the hotel, our location just a short walk from the beach, and above all the attentiveness of our team. Ending the day by relaxing around our rooftop pool while enjoying the panoramic Mediterranean views is indeed one of the special pleasures of a summer stay with us! Knowing that you are already planning to return is the greatest compliment we could receive. We look forward to welcoming the three of you back for another memorable stay on the French Riviera. Warm regards, Alexander Gelegs - General Manager

Dear Mr L., Thank you for choosing to stay with us again and for taking the time to share such detailed feedback. Your loyalty makes your comments particularly valuable to us. We are delighted that you are enjoying your room and find it even more comfortable than the Suite with private pool you experienced last year. We are also pleased that Quinto Cielo Rooftop continues to impress you with its cuisine and panoramic views. That being said, we are genuinely sorry to read your comments regarding the rooftop pool area. The lack of towels, insufficient attention around the sunbeds and, most importantly, the cleanliness issues you describe are not representative of the standards we expect. The same applies to food and empty bottles remaining in our staircase for an extended period. These points have been shared directly with the relevant managers for immediate attention. We also take note of your comment regarding the daytime music. Our intention is to create a relaxed Mediterranean atmosphere on the rooftop, but we fully understand that some guests may prefer a quieter environment during the day. Most importantly, as you are still staying with us, we do not want to wait until your departure to respond to your concerns. Our teams have the opportunity to act now, and we will make every effort to ensure that the remainder of your stay better reflects both the experience you enjoyed last year and the standards you rightly expect from us. Warm regards, Alexander Gelegs - General Manager

Dear Mrs L., Thank you very much for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay, appreciated our location, and above all, found our team friendly and welcoming. Concerning breakfast: Depending on the rate selected at the time of booking, breakfast may be included or offered separately. We provide different rate options in order to give our guests the flexibility to choose the package that best suits their stay, including for our Suites. We nevertheless appreciate your suggestion and are grateful for your overall positive feedback. We hope to have the pleasure of welcoming you back soon to the 1932 Hotel & Spa Cap d’Antibes – MGallery. Warm regards, Alexander Gelegs - General Manager

Dear Mrs G., Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you and your family had such a comfortable and enjoyable stay with us. It is a pleasure to know that you appreciated our privileged location, the comfort and quality of our rooms, and above all, the warm hospitality of our team. Your compliments regarding the attentive and helpful service provided throughout your stay mean a great deal to us and will be proudly shared with the entire team. Knowing that we contributed to making your family holiday so memorable is the greatest reward we could receive. We very much look forward to welcoming you and your family back to the 1932 Hotel & Spa Cap d’Antibes – MGallery for another wonderful stay on the French Riviera. Warm regards, Alexander Gelegs - General Manager

Dear Mr F., We are pleased to hear that you enjoyed our location and the panoramic views from our Quinto Cielo Rooftop. We are, however, sincerely sorry that other aspects of your stay did not meet your expectations. We regret the disturbance caused by the noise outside the hotel. Unfortunately, this originated from the public street and was beyond our control, but we understand how disruptive it must have been and apologize for the inconvenience. We are equally sorry to learn that your experience at our rooftop restaurant was affected by service issues, including delays and an incorrect order. This is not the level of service we strive to deliver, and your comments have been shared with our Food & Beverage team so that we can continue to improve. We appreciate your honest feedback and hope to have the opportunity to welcome you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery for a much more enjoyable experience. Warm regards, Alexander Gelegs - General Manager

Dear customer, Thank you for taking the time to share your detailed feedback. While we are pleased to hear that you enjoyed our location and had such a positive experience at our Quinto Cielo Rooftop, we are sincerely sorry that other aspects of your stay did not meet your expectations. We regret that you felt the service lacked the level of hospitality you expected. Providing attentive and personalized service is one of our core values, and we are disappointed to learn that this was not your experience. Your comments have been shared with our team, as they provide valuable opportunities for improvement. We are also sorry to read your remarks regarding housekeeping. This certainly does not reflect the standards we strive to maintain, and we apologize for the inconvenience you experienced. Regarding the construction noise, we understand how disruptive this can be. Unfortunately, the works taking place opposite the hotel are part of a public redevelopment project that is entirely beyond our control. The remaining phases will focus on the interior of the building and are not expected to generate the same level of noise. Finally, we regret that the housekeeping team's morning operations disturbed your rest. We will remind our teams to be especially mindful of noise levels in guest corridors during the early hours. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards of the 1932 Hotel & Spa Cap d’Antibes – MGallery. Warm regards, Alexander Gelegs - General Manager

Dear Mrs Olvier, We are sincerely sorry to learn that your stay did not meet your expectations. We regret that you experienced an unpleasant odor during your stay. This is certainly not representative of the standards we strive to maintain, and we would have appreciated the opportunity to investigate and resolve the issue immediately had it been brought to our attention while you were with us. We are equally sorry to read your comments regarding the welcome and departure experience. Courtesy and genuine hospitality are fundamental values for our team, and we apologize if you felt these were lacking. Your feedback has been shared with our Front Office Team, as this is not the impression we wish to leave with our guests. Regarding the air conditioning, our system is designed to deliver cool air down to 16°C. We regret that it did not provide the comfort you expected. On a more positive note, we are delighted that one member of our Food & Beverage team made such a wonderful impression on you during breakfast and lunch at our Quinto Cielo Rooftop. Your kind words will certainly be shared with her, and we thank you for recognizing her friendliness and professionalism. Although we are disappointed that your overall experience fell short of your expectations, we appreciate your honest feedback, as it helps us continue improving the experience we offer our guests. Kind regards, Alexander Gelegs - General Manager

Dear Mrs W., Thank you very much for your kind review. We are delighted to hear that you loved your stay with us and appreciated our convenient location, just a short walk from the beaches, the lively center of Juan-les-Pins, and the charming old town of Antibes. It is also wonderful to know that you enjoyed the cleanliness of our hotel and the amenities we offer. Your positive feedback is a great source of motivation for our entire team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back soon to the 1932 Hotel & Spa Cap d’Antibes – MGallery for another memorable stay. Warm regards, Alexander Gelegs - General Manager

Dear Mrs C., Thank you so much for your wonderful review. We are delighted to hear that you enjoyed our perfect location and the comfort of your stay. It is especially rewarding to know that, from the moment you arrived, our team made you feel welcome and at ease. Providing attentive, professional, and personalized service is at the heart of what we do, and we are thrilled that our staff anticipated your needs and helped make your stay so enjoyable. Your kind words will be shared with the entire team, who will be delighted to know they contributed to such a positive experience. We look forward to welcoming you back soon to the 1932 Hotel & Spa Cap d’Antibes – MGallery for another memorable stay. Warm regards, Alexander Gelegs - General Manager

Dear Mrs K., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed every aspect of your stay, from our comfortable rooms and ideal location to the warm hospitality of our team. It is especially rewarding to know that your experience at our Quinto Cielo Rooftop was a highlight. We are thrilled that you appreciated the atmosphere, the views, and the overall experience. Your kind words are a great source of motivation for our entire team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back soon to the 1932 Hotel & Spa Cap d’Antibes – MGallery for another memorable stay. Warm regards, Alexander Gelegs - General Manager

Dear Mr D., Thank you so much for your wonderful review. We are delighted to hear that your complimentary suite upgrade made your stay even more special and that you had such an incredible experience with us. Your kind words about our team mean a great deal. Providing warm, attentive, and personalized service is at the heart of what we do, and we are thrilled to know that our staff helped make your stay truly memorable. It was a pleasure to welcome you to the 1932 Hotel & Spa Cap d’Antibes – MGallery, and we sincerely hope to have the opportunity to welcome you back for another unforgettable stay on the French Riviera. Warm regards, Alexander Gelegs - General Manager

Dear Mr W., Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our excellent location, just a short walk from the beaches, the heart of Juan-les-Pins, and the charming old town of Antibes. We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon to the 1932 Hotel & Spa Cap d’Antibes – MGallery. Warm regards, Alexander Gelegs - General Manager

Dear Mr C., Thank you very much for your lovely review and, above all, for your loyalty to our hotel. We are delighted to know that you continue to enjoy your stays with us and that our team once again made a positive impression. Your kind words are the greatest reward for all of us. We also appreciate your feedback regarding breakfast. Our buffet is priced at €32 per person and has been carefully designed to offer a premium experience with a wide selection of high-quality products. Guests can enjoy numerous homemade specialties, including homemade cakes and cookies, lemon rice pudding, as well as a generous variety of sweet and savory options. The buffet also features smoked salmon, fine charcuterie, cheeses, freshly prepared hot dishes, fresh fruits and juices, and even Prosecco to make breakfast a truly indulgent experience. That said, we understand that some guests may simply wish to enjoy a coffee and a pastry, and we appreciate your suggestion. Feedback such as yours is always valuable as we continue to enhance our guest experience. Thank you once again for your continued trust. We look forward to welcoming you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery very soon. Warm regards, Alexander Gelegs - General Manager

Dear Mrs B., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay, appreciated the design of our hotel, and found our team polite and welcoming. We are sorry, however, that the air conditioning did not provide the level of comfort you expected. Our air conditioning system is designed to deliver cool air down to 16°C, and under normal operating conditions it performs efficiently. We regret that this was not your experience and would have been happy to have our maintenance team check the system during your stay to ensure it was operating correctly. We also apologize for the confusion regarding your breakfast package. We understand that this should have been clearly identified by our team, and we will reinforce this point with our reception staff to ensure a smoother guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to the 1932 Hotel & Spa Cap d’Antibes – MGallery and provide you with an even more enjoyable stay. Warm regards, Alexander Gelegs - General Manager