Very beautiful hotel, top staff, thank you for the great room upgrade and beautiful view of the sea, we will come back!

Our third time staying at this hotel. We love the beautiful view, spacious luxury rooms and the friendly, helpful staff.

Dear Hotel Team, I don’t usually write reviews, and this time I initially wanted to leave my feedback directly on Booking.com. However, I have decided to share it with you privately instead, as I believe it is important for you to be aware of my experience. I chose your hotel specifically because it was my birthday. I had visited your city before but had never stayed overnight, and I wanted to treat myself to something special for the occasion. Before my arrival, I contacted the hotel twice to let you know that I would be celebrating my birthday. I received replies to both messages, so I was disappointed that there was not even a verbal birthday wish during my stay. I wasn’t expecting anything extravagant, but a small gesture or even a simple birthday greeting would have meant a lot to me. Unfortunately, this was not the main issue. I arrived late and was informed at reception that I was required to leave a €600 deposit. I had not seen this information beforehand and was not prepared for such an unexpected additional expense. When I asked why this was necessary, I was told that the information was available. I explained my situation, and the deposit was reduced to €300. However, during this conversation, I was told, “We will keep an eye on you.” I found this comment extremely unpleasant and humiliating. It made me feel as though I was being treated with suspicion, despite having done absolutely nothing wrong. I understand that hotels have policies and security procedures, but the way this situation was handled felt deeply inappropriate and unwelcoming. By that point, my mood had already been ruined. I had chosen your hotel to celebrate a special occasion and enjoy a lovely birthday, but instead, I began my stay feeling uncomfortable and humiliated. When I entered the room, there was nothing to acknowledge the occasion. I had hoped for even a small gesture, such as a birthday card, especially since I had informed the hotel about my birthday twice in advance. I had also requested a room with a bed suitable for two people, as I was travelling with my best friend. Although we were given a room with a large bed, by that point I had already lost the enthusiasm to ask for anything further or raise additional concerns. The room overlooked the car park, which in itself was not a major issue. However, when I opened the curtains because I enjoy having plenty of natural light, I noticed that the window was extremely dirty. I honestly did not expect to see such dirty windows in a hotel of this standard. To be fair, the hotel itself is beautiful, and the staff were generally very pleasant. My disappointment is primarily related to the interaction at reception and the way I was made to feel during what should have been a happy and memorable occasion. I am sharing this feedback privately because I hope it will be taken constructively. Please consider how such situations are handled in the future. Hotel policies can be explained firmly while still treating guests with respect and making them feel welcome. I chose your hotel because I wanted to make my birthday special. Unfortunately, my experience at reception overshadowed the entire occasion, and that is what I will remember most about my stay. I hope you will take this feedback into consideration. King regards, A disappointed guest

Check was good, room was lovely, although not keen on a separate toilet with no sink in there to wash your hands. However the breakfast staff made no eye contact with you, you had to ask for tea/coffee, ask for eggs to be cooked, ask for refills, ask for sal and pepper the list goes on. Also the spoons in the cooked food were caked with dried cold food on them, very poor standard, and not really a very good selection compared to other hotels we have stayed in in Cannes

Checking in was great and The Receptionist was excellent by showing us personally to our room and explained about the free mini bar etc. The Housekeeping team were very polite, courteous and delivered our room very well twice a day. The concierge team were also very friendly and informative on our queries that we had regarding The Beach protocol and storing our luggage. Our Breakfast experience however was very disappointing with the majority of this team refusing to make eye contact which resulted in us constantly trying to attract their attention, examples of this behaviour were for example, excuse me can we order Tea and Coffee, excuse me can we place an egg order, excuse me do you have some salt & pepper, excuse me do you have a serviette, excuse me is there any more Almond Croissants, (which there wasn’t in spite of there being an hour to close of service) At times I found some of this team to be surly and somewhat unprofessional in fact I’d go as far as to say one lady in particular was quite rude and I’d also say that she deliberately avoided making eye contact with all guests, which was very frustrating and disappointing. On one occasion I gave up trying to ask for Salt and Pepper so I approached the Colleague station with the intention of helping myself, the Waitress in question came across and in a harsh manner said “you want salt and pepper here they are” and proceeded to take them to our table and then walked away in a very abrupt manner leaving me standing there feeling awkward and bewildered. I’d go as far to say that an element of retraining is required in some areas to help enhance the guest experience at breakfast time, we noticed other Guests having the same issues of having to attract attention of theses team members.

We had a great stay. We spentn4 nights in Cannes and no better hotel than the Mondrian. The staff was extremely helpful and courteous.

Excellent

Lovely stay at the Modrian, any queries or needs were always answered swiftly and kindly. The room was clean and beautiful. Breakfast, restaurant and the beach bar near by was great to have. The only comment is we were 3 staying and there was only 2 cups and glasses but if we had asked im sure they would have brought more. Location was super. Thank you for a pleasant and relaxing stay. We will be coming back.

We arrived as 2 couples and stayed 3 nights. The hotel is beautiful and centrally located, concierge in particular were outstanding throughout

This was not our first visit and the Hotel and its fabulous team never disappoint , the Hotel is immaculate and perfectly located but the jewel is the welcome and the service provided by the team . We consider the Mondrian our residence in the South and it always feels like coming home , we had a fabulous room on the 10th floor with superb views as always. A particular thank you to the young man on the concierge desk who helped with our bags from our taxi and both took them to our room but who also was attentive when we left , the smallest details make a huge difference , congratulations to the management for having such fine engaged employees

The room service staff left towels on the floor, drain removed from sink and towels on the counter after coming in to collect the ice bucket and refil the mini bar :(

Staff went out of their way to please you. Maeve at front desk provided us with a beautiful room. Karin and the restaurant staff were exceptional.

Excellent service and comfortable stay. Everyone was excellent. We stayed for a week for business and pleasure.

A wonderful place to have a very romantic vacation in it with so beautiful see view to the see. The Stuff is so kind fully with a large smile and positive energy transmission. I really advice every person looking for special Vacation to visit.

we had an amazing experience at the hotel. the concierge and front desk were very friendly and attentive. The location was top tier. The only thing we did not like was the shower. It was getting too hot then cold and the layout of the shower was not ideal. The tub is too high and the half glass door is not ideal. I would prefer a rainfall shower head.

Our stay was very nice and welcoming from the time we checked in the front desk was very nice and welcoming. I appreciate the ladies in house keeping that always keep our room cleaned and made sure we did not need anything during our 10 day stay at the property. And a special shout out to to my friend John one of the concierge who helped us booked our boat ride to Monaco. Thank you for being so nice and polite to us it means more than words can say me and my wife will be forever grateful for you.And I wish we would have asked for his name but he was also a concierge who was rude to us and try to degrade us which we reported him to the front desk. But our overall stay was very nice and probably will return.

Extremely comfortable , excellent service in all adpects.Nice foid offering.

Staffs are very professional and helpful.

Calm