Dear Guest, Thank you for your wonderful feedback and for choosing Mondrian Cannes again for your family stay. We are delighted that you enjoyed every aspect of your experience, from the comfort of your room to our breakfast, restaurant and the service provided by our teams. It is especially rewarding to know that your second stay was such a success. We look forward to welcoming you and your family back soon. Looking forward to welcoming you again, Mondrian Cannes Team

Dear Guest, Thank you for taking the time to share your feedback with us. As one of our valued returning guests and ALL Gold Member, we are particularly sorry to learn that the cleanliness of the toilet and shower did not meet the high standards you have come to expect from our five-star hotel. Please accept our sincere apologies for this lapse. We also regret that, on some occasions, items were inadvertently left behind by our housekeeping team after servicing your room. This is certainly not the level of attention to detail we aim to provide. Your comments have been shared with our Housekeeping Management team so that the necessary checks and follow-up can be reinforced with the team. We truly appreciate your continued loyalty and hope you will give us the opportunity to restore your full confidence in our service during your next stay. Warm regards, Mondrian Cannes Team

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed our team, our location, and the service both in your room and at the restaurant. It means a great deal to know that every part of your stay met your expectations. We look forward to welcoming you back to Mondrian Cannes soon. Looking forward to welcoming you again, The Mondrian Cannes team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our location, breakfast and the warm service provided by our team. We sincerely regret that the air conditioning, Wi-Fi connection and departure experience fell below the standards we strive to offer. Your comments have been carefully shared with the relevant teams to help us improve these aspects of the stay. We hope to have the opportunity to welcome you back for a more seamless experience. Looking forward to welcoming you again, The Mondrian Cannes team

Dear Guest, Thank you for your wonderful feedback. We are delighted that our team, and especially Thomas from the concierge team, made your stay so enjoyable. Your kind words will be shared with him. Looking forward to welcoming you again, The Mondrian Cannes team

Dear Guest, Thank you for taking the time to share such detailed feedback following your family stay with us. We are delighted that you enjoyed the hotel’s location, the beautiful Mediterranean view from your ninth-floor room, as well as our breakfast selection. It is also wonderful to know that the friendliness of our team, particularly our reception and door staff, contributed positively to your experience. Your kind words will be shared with them. We hope to have the pleasure of welcoming you and your family back to Mondrian Cannes for another enjoyable stay. Looking forward to welcoming you again, The Mondrian Cannes team

Dear Guest, Thank you for sharing your feedback. We are pleased that you enjoyed our location, the condition and cleanliness of the hotel, as well as the pleasant welcome from our team. We are sorry that the response to the odour of smoke in one of your rooms did not meet your expectations, and we take note of your comments regarding lift access. Looking forward to welcoming you again, The Mondrian Cannes team

Dear Guest, Thank you for sharing your feedback following your stay with friends. We are delighted that you enjoyed our location, spacious rooms, breakfast and the attentive service provided by our teams. Your kind words for our Concierge team will be warmly shared with them. We look forward to welcoming you back to Mondrian Cannes. Looking forward to welcoming you again, Mondrian Cannes Team

Dear Guest, Thank you for your kind feedback and for your loyalty as an ALL Gold member. We are delighted to know that you enjoyed our team, the comfort of your room, our location and the overall quality of your stay. Your excellent ratings for arrival and departure are also greatly appreciated. We look forward to welcoming you back to Mondrian Cannes soon. Mondrian Cannes Team

Dear Guest, Thank you very much for taking the time to share your experience with us. We are truly delighted to read that you enjoyed such a comfortable stay at Mondrian Cannes. It is wonderful to know that the comfort of your bed, the cleanliness of your room and the sea views all contributed to making your visit so enjoyable. We are also pleased that our location on the Croisette allowed you to easily explore Cannes and its surroundings. Above all, your kind words regarding the service of our team mean a great deal to us. Your feedback will be shared with them with pleasure. We sincerely hope to have the opportunity to welcome you back to Mondrian Cannes for another memorable stay. Mondrian Cannes Team

Dear Guest, Thank you for choosing Mondrian Cannes and for taking the time to share your feedback. Your comments are very important to us and help us improve our processes on a daily basis. We are sincerely sorry that your stay did not reflect the level of service we strive to provide. We regret the issue with your coffee machine, as well as the need to contact housekeeping on several occasions. Regarding the carpet, our rooms are maintained daily, with regular deep cleaning and renewal at the beginning of each season. Nevertheless, we regret that its condition affected your perception of the room. Please also accept our apologies for the delay when assisting with your luggage upon departure. Several guests were checking out at the same time, which caused a delay in handling luggage. However, we fully understand that you should not have had to bring your bags down yourself. Your comments have been shared with the relevant teams to reinforce our standards and ensure the service our guests are entitled to expect from a five-star hotel. We hope to have the opportunity to welcome you back and provide an experience that fully meets your expectations. Mondrian Cannes Team

Dear Guest, Thank you for sharing your feedback. We are delighted that you enjoyed our location, your sea-view room and the service provided by our team. We are sincerely sorry that the air conditioning did not meet your expectations throughout your stay. While we are pleased the fans offered some relief, we fully understand that this was not the standard of comfort you should expect from us. Your comments have been shared with the relevant team for careful follow-up. We hope to have the pleasure of welcoming you back for an entirely seamless stay. Mondrian Cannes team

Dear Guest, Thank you very much for sharing such wonderful feedback following your stay at Mondrian Cannes. We are delighted that our team helped make your evening watching the fireworks from your suite so memorable. It was a pleasure to assist with every detail and ensure that you and your guests could fully enjoy this special occasion. Your kind words about our entire team, and particularly our housekeeping colleagues, mean a great deal to us. We are also pleased that you enjoyed our breakfast and truly honoured that you consider Mondrian Cannes your home away from home. We look forward to welcoming you back for many more memorable stays in Cannes. Mondrian Cannes team.

Dear Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed your stay and especially appreciated the service provided by our reception and concierge teams. Your kind words will be shared with them with great pleasure. We hope to welcome you back to Mondrian Cannes very soon. Mondrian Cannes team

Dear Mr. J., Thank you for taking the time to share your feedback following your stay at Mondrian Cannes. We are truly sorry to learn that your experience did not meet your expectations, and we sincerely regret the inconveniences you encountered. Regarding your transfer request, our Chief Concierge personally replied to your email within ten minutes of your request, providing you with our chauffeur service options. As we did not receive any further response from you, we assumed that you had made alternative arrangements. Concerning the payment for your stay, no amount corresponding to your room rate was charged upon your arrival. A pre-authorisation was simply placed on your credit card to guarantee your stay and cover any incidental expenses, in line with standard hotel practices. We would also like to apologise for the shortcomings you experienced with the housekeeping service. Cleanliness is one of our highest priorities, and the situation you described is by no means acceptable in a five-star hotel. Your comments have been shared with our Housekeeping team. Regarding the fireworks, Cannes hosts its International Fireworks Festival every summer, and on this occasion the evening also celebrated the United States Independence Day. We are sincerely sorry that these festivities disturbed your stay, especially as you were travelling with your young child. As a gesture of goodwill and to apologise for the inconvenience, we applied a 20% discount to the final night of your stay. Finally, as your reservation was made only eight days prior to your arrival, availability in our sea-view room categories was already very limited, which explains why your room was located on the first floor. We sincerely regret that your stay did not reflect the experience we strive to offer each of our guests and thank you for sharing your comments, which help us continue to improve. Kind regards, Mondrian Cannes Team

Dear Guest, Thank you so much for your wonderful review. We are delighted to know that you and your family had such an enjoyable stay and that you appreciated our beautiful setting, the quality of our food and the stunning views. It is especially rewarding to read that everything met your expectations. A special thank you for recognizing our concierge team. We will be delighted to share your kind compliments with them, they will be thrilled to know they helped make your stay so memorable. We truly appreciate your recommendation and look forward to welcoming you back to Mondrian Cannes for another exceptional stay. Best regards, Mondrian Cannes Team

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mondrian Cannes. We are pleased to read that you enjoyed the comfort of your room, the view, as well as the complimentary snacks and refreshments. We are also delighted that our front desk team contributed positively to your experience. We are, however, sincerely sorry to learn that your experience with our concierge service did not meet your expectations. This is certainly not the level of hospitality we strive to provide, and we regret that your impression did not reflect our usual standards. Your feedback has been shared with the relevant team, as it is invaluable in helping us continuously improve the quality of our service. We hope to have the pleasure of welcoming you back to Mondrian Cannes and providing you with an experience that fully reflects the standards we are committed to delivering. Best regards, Mondrian Cannes Team

Dear Guest, Thank you so much for your wonderful review. We are absolutely delighted to know that everything was perfect and that our team made such a positive impression throughout your stay. Your kind words about their warm welcome, professionalism and efficiency are truly appreciated. A special thank you for recognizing Thomas and Justine. We will be delighted to share your compliments with them, they will be thrilled to know they helped make your stay so memorable. We are already looking forward to welcoming you back to Mondrian Cannes and can't wait to see you again! Best regards, Mondrian Cannes Team

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at Mondrian Cannes. We are delighted to know that you enjoyed your overall experience and that you appreciated the warm welcome from our reception team, the comfort of your room and the quality of our food service. Your kind words, especially regarding Anna, will be shared with great pleasure. We also appreciate your comments regarding the housekeeping and concierge services. We are sorry that these aspects did not fully meet your expectations, and your feedback has been shared with the relevant teams as part of our ongoing commitment to continuously improving our guest experience. We hope to have the pleasure of welcoming you and your family back to Mondrian Cannes very soon. Best regards, Mondrian Cannes Team