Croisette Beach Hotel Cannes - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.5/5 421 reviews

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Croisette Beach Hotel Cannes - MGallery Collection - Image 1
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Croisette Beach Hotel Cannes - MGallery Collection - Image 4
13 rue du Canada, 06400 CANNES, France

Description

Hotel extras

  • Private location near the famous La Croisette and Palais des Festivals

  • A private beach where you can admire the sea and enjoy Mediterranean dishes

  • Seaside spirit with "Bohemian chic", designed by Jean-Philippe Nuel

  • Unique MGallery Memorable Moment: sunrise yoga class on the private beach

  • A bar and patio with heated pool and whirlpool

Our accommodation(s)

Hotel location

Croisette Beach Hotel Cannes - MGallery Collection

13 rue du Canada
06400 CANNES
France

GPS:43.550103, 7.028031

Telephone
Fax +33 4 93 68 35 38

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Bar & Patio Bo'M Chic

In the heart of Croisette Beach hotel, Bo'M Chic is an elegant, calm bar, away from the busy Croisette. Sip a coffee during the day or a signature cocktail in the evening, in a refined, relaxed ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  421 reviews

Customer review rating 4.5/5

Vladimir S. Families - Confirmed reviews ALL

I’m staying here last 5-6 years, a bit away from the crowd, perfectly located. Staff is always trying to do their best to make your stay excellent. Thanks a lot!

Customer review rating 4.0/5

Styliani M. Couples - Confirmed reviews ALL

The hotel is very well located and exceptionally clean. The service was excellent, with the reception, valet, and breakfast team (especially Ms.Emi) all being attentive and professional. The only downside was the daily morning disturbance caused by trucks across from the Carlton Hotel, which affected the overall experience.

Dear Ms Styliani, Thank you very much for taking the time to share your feedback, it is greatly appreciated and helps us continuously improve the guest experience. We also take note of your comment regarding the morning activity in the surrounding area and we sincerely regret any inconvenience this caused during your stay. We hope to have the pleasure of welcoming you back again in the future. Warmest regards, Giusy LEONE - Guest Relations Supervisor Hôtel Croisette Beach Cannes MGallery +33 (0)4 92 18 88 00

Customer review rating 0.5/5

Bazah A. Business - Confirmed reviews ALL

I am escalating a serious complaint regarding my recent stay at Croisette Beach Hotel, which reflects a complete failure in basic hospitality standards and unacceptable treatment of a loyal Accor guest. I have been a returning guest to Accor properties since 2023, and based on this loyalty, I contacted the hotel one day prior to arrival to secure a reservation and requested an upgrade. I was clearly assured this would be accommodated subject to availability. I arrived after an exhausting 18-hour journey, and initially, a suite was assigned to me. I also clearly communicated my intention to extend my stay until May 5th due to ongoing medical treatment. The next morning, I reconfirmed with reception that I would extend my stay in the same suite. The staff member explicitly agreed and asked me to return after breakfast to finalize the process. Based on HER confirmation, I left briefly. Due to a sudden health issue, I was delayed for approximately two hours. Upon my return, I was shocked to be told that my room had been given to another guest — despite my belongings being inside and my extension being clearly communicated and acknowledged. This is not miscommunication — this is negligence. The situation escalated further when the manager intervened with an extremely rude, confrontational, and unprofessional attitude. Instead of resolving the issue, he spoke in an aggressive tone and used inappropriate language, including asking whether I was accusing his staff of lying — which is entirely unacceptable behavior in any professional environment. To make matters worse, I was forcibly moved out of my suite into a significantly smaller, inferior room that does not meet basic standards. The room is inadequate for my needs, does not accommodate my belongings, and even has maintenance issues (broken bathroom door). Let me be very clear:I am a patient traveling for medical reasons, in a vulnerable physical condition, and instead of being supported, I was treated with complete disregard, disrespect, and zero professionalism. This situation has caused me both physical strain and emotional distress. It is unacceptable that: My confirmed extension was ignored My belongings were put at risk I was treated with disrespect by both staff and management I was downgraded instead of compensated No proper recovery effort was made I have also already contacted customer service and received no response so far, which further reflects poorly on Accor’s handling of serious guest complaints. I expect immediate action on this matter, including: A full investigation into the incident Accountability for the staff and manager involved Appropriate compensation for the distress, downgrade, and unacceptable experience If this matter is not handled promptly and professionally, I will have no choice but to escalate further through public platforms and formal consumer channels. This experience is far below Accor standards and completely unacceptable. I expect a prompt and serious response. Sincerely, Bazza

Dear Mrs A., We acknowledge your feedback regarding your recent stay at the Croisette Beach Hotel. Following a full internal review, we must formally clarify the facts. Your initial reservation was for a Classic Room for one night. Upon arrival, you were granted a complimentary upgrade to a Suite as a goodwill gesture, subject to availability. No extension of your stay was ever confirmed, secured, or guaranteed. On the morning following your arrival, you enquired about a possible extension and a different room category. While our team began reviewing availability, you chose not to wait for confirmation and indicated you would return later. You eventually returned in the afternoon, at which point no reservation had been secured on your side. As a result, the Suite had been legitimately allocated to another guest. Your belongings were at no time at risk. The Suite remained blocked and was not accessed by any third party until you vacated it. Upon your return, an alternative room corresponding to your new reservation was offered, including a further complimentary upgrade compared to the category booked. You declined this option and insisted on remaining in the Suite, which was no longer available. Our team maintained a professional and composed attitude at all times. No inappropriate language or behavior occurred. Your allegations on this matter are not supported by our internal review. It must also be noted that your new reservation was not guaranteed at the time of booking and required multiple follow-ups from our team to be secured. Furthermore, on the day of your departure, a late check-out was exceptionally granted until 2:00 PM. Despite this, the room was only vacated at 5:30 PM. During this time, our team was subjected to repeated verbal abuse and inappropriate remarks. You also refused to settle the outstanding balance of your stay, despite being informed of the charges. In light of these elements, we formally reject the claims made in your message. The situation resulted solely from the absence of a confirmed reservation on your side and refusal to comply with standard hotel procedures. Kind regards, Thomas Desveaud Front of house Manager

Customer review rating 5.0/5

Jayda M. Families - Confirmed reviews ALL

We were given a free upgrade, a welcome drink and greeted by friendly receptionists. The hotel is in a good location I will definitely be staying again on my next visit.

Dear Ms M., Thank you so much for sharing your wonderful feedback. Your kind words about our reception team mean a lot as well; they take great pride in creating a warm and friendly atmosphere, so it’s very rewarding to know that made a positive impression. We’re also glad that our location suited your plans and helped make your visit even more enjoyable. It truly means a great deal to us that you would choose to stay with us again, and we’re already looking forward to welcoming you back on your next visit. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know! Kind Regards, Giusy LEONE - Guest Relations Supervisor Hôtel Croisette Beach Cannes MGallery +33 (0)4 92 18 88 00

Customer review rating 4.5/5

Ros H. Couples - Confirmed reviews ALL

The hotel is in a great location, very close to the sea but in a quiet street. We could walk everywhere and the staff were extremely helpful and friendly. Our room was very comfortable and we slept well.

Other web-users rate our hotel

  • 209 reviews 9.4/10 Location
  • 244 reviews 7.4/10 Room
  • 340 reviews 8.3/10 Service
  • 84 reviews 8.6/10 Cleanliness
  • 77 reviews 8.4/10 Breakfast
  • 74 reviews 9.5/10 Vibe
  • 14 reviews 9.7/10 Bar

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