ibis Tanger City Center 3 stars

Customer review rating (ALL Rating) 3.7/5 736 reviews

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Description

Hotel extras

  • In the heart of city center

  • Less than 5 minutes from the train station and a shopping mall

  • Pool

  • WiFi throughout the hotel

  • Less than 10 minutes from the sea

Our accommodation(s)

Hotel location

ibis Tanger City Center

Lotissement Tanger, Offshore Plazza
90000 TANGER
Morocco

GPS:35.772415, -5.783786

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

Salads, barbecue, pasta and a wide range of drinks, dishes and desserts await you at our restaurant. ibis Kitchen offers authentic local and international cuisine served in a modern and relaxed setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  736 reviews

Customer review rating 2.5/5

Belhaj Z. Solo - Confirmed reviews ALL

I have been meaning to write this review for quite some time, as I have stayed at this hotel on several occasions. Unfortunately, I feel that certain aspects require urgent attention. Firstly, I would like to highlight the positive: the front desk team includes some very professional and helpful staff members, especially Sanae, whom I sincerely thank for her excellent service and professionalism. However, my experience with the morning shift staff was disappointing. In particular, one of the male employees (name starting with Z, possibly a trainee) showed a lack of professionalism. I would strongly recommend further training in guest relations. Making guests feel uncomfortable through inappropriate behavior, such as giving side glances or appearing to gossip with colleagues, is not acceptable—especially when it is noticeable to guests. Additionally, when I approached the front desk for assistance while two employees were counting money, I was not acknowledged or assisted, which is not the standard expected in hospitality. Secondly, during a previous stay, I encountered bed bugs in my room, which caused significant discomfort over two nights. This is a serious issue that must be addressed immediately. While the hotel benefits from a good location, the overall maintenance is lacking. The bathrooms are outdated, some equipment (such as vacuum cleaning) does not appear to function properly, and I even found long black hair in the shower. The air conditioning system only provided heating, and some furniture was damaged. Rooms facing the smaller street are also problematic, as daytime noise from nearby construction makes it difficult to rest, with work continuing until around 7 PM. Although there is a parking facility, it is often closed, requiring guests to go inside and request access, which is inconvenient. Considering the price of 800 MAD per night, this level of quality is disappointing. As a frequent traveler, I have experienced significantly better standards in other hotels in Casablanca City Center and Rabat Agdal. I would strongly encourage management to invest in maintenance, improve technical facilities, and provide additional staff training to ensure a better guest experience.

Dear Belhaj Z., Thank you for taking the time to tell us about your experience at the ibis Tanger City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Belal E. B. Friends - Confirmed reviews ALL

The hotel is perfectly located, making it easy to explore the city. The rooms were clean, comfortable, and well-maintained. The staff was friendly and helpful throughout my stay, which made the experience even more enjoyable. Overall, a very pleasant and convenient stay in Tangier!

Dear Belal E. B., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

David S. Solo - Confirmed reviews ALL

It was a great experience to stay at your hotel. The team was very helpful, especially Chadi from the reception front desk.

Dear David S., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Abdelhamid H. Families - Confirmed reviews ALL

good clean and quit hotel

Dear Abdelhamid H., We very much appreciate your comments regarding your stay at the ibis Tanger City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Madiha E. M. Families - Confirmed reviews ALL

Well located, good breakfast. But the room needed cleaning, the desk had dry coffee stains and there were stains onthe bed sheet and dust on the headboard

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 591 reviews 9.3/10 Location
  • 888 reviews 3.5/10 Room
  • 991 reviews 8.2/10 Service
  • 27 reviews 3.3/10 WiFi
  • 452 reviews 3.8/10 Cleanliness
  • 370 reviews 3/10 Comfort
  • 328 reviews 6.9/10 Breakfast
  • 216 reviews 3.8/10 Vibe

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