Fairmont Tazi Palace Tangier 5 stars

Customer review rating (ALL Rating) 4.6/5 652 reviews

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Description

Hotel extras

  • Ideal Location 10 min from City Center and nearby beaches

  • Stunning views of Tangier and the surrounding Forest

  • Great history of the Palace and its architectural legacy

  • A modern Moroccan luxurious SPA experience in a peaceful and relaxing environment

  • A Range of Gourmet Restaurants and Bars

Our accommodation(s)

Hotel location

Fairmont Tazi Palace Tangier

PALAIS TAZI KSAR AL MANDOUB, JAMAA MOKRAE, QUARTIER BOUBANA
90000 TANGER
Morocco

GPS:35.781950044, -5.8507557002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  652 reviews

Customer review rating 2.0/5

Charles L. Business - Confirmed reviews ALL

I believe management is aware of the fact that I was not met at the airport and my written requests were not met my first night and the room and noise in it were unsatisfactory with pounding at midnight and a mechanical noise not managed at all well by the night staff. The move to a suite the next night made my rest better and gave me a better impression of the hotel. I would note that the breakfast staff was good

Customer review rating 5.0/5

Audrey S. Z. Couples - Confirmed reviews ALL

The checkin took a little bit of time but we were offered a late checkout to compensate. the staff at the breakfast was awesome. But the one on CRUDO was not really professional in terms of diner service (not matching the standards in that kind of hotel). The cleaning was really late (past 12PM) and we had to call for the room to be cleaned)

Dear Mrs S. Z., Thank you for sharing your feedback following your stay with us. We appreciate your positive comments. We also take note of your remarks concerning the check-in waiting time, the late housekeeping service, and your experience at the restaurant. Please accept our apologies for these inconveniences, which do not reflect our usual standards. Your comments have been shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Jaouad Sbihi General Manager

Customer review rating 5.0/5

Abdulaziz A. Couples - Confirmed reviews ALL

Very welcoming staff

Dear Abdulaziz A., Thank you very much for taking the time to share your feedback. I am delighted to read that you found our team very welcoming. This is a great source of motivation for our entire team, who work every day to ensure our guests feel truly cared for. We hope to have the pleasure of welcoming you again very soon to Fairmont Tazi Palace Tangier. Kind regards, Jaouad Sbihi General Manager

Customer review rating 2.5/5

Angela C. Families - Confirmed reviews ALL

We stayed at the hotel from Dec 23-27. It was sold to us as a fully booked out Christmas festive package but the hotel was almost empty of regular guests until our final day. The Senegal soccer team was staying there and took over an entire wing of the hotel but were kept almost completely separate for the entire time. The room price we paid was almost 3x what we would have paid outside the Christmas period which was Four Seasons Hotel prices without Four Seasons Hotel standards. The high point of our trip was the Tazi Palace team - they were all amazing. Fantastic service and hospitality from each and every one of them. Although our Christmas experience at the hotel was disappointing, we loved our overall time in Morocco and hope to return again soon.

Dear Angela C., Thank you for sharing your feedback regarding your stay at Fairmont Tazi Palace Tangier. We sincerely apologize that certain aspects of your Christmas experience did not meet your expectations. Your comments regarding room pricing and guest flow during the festive period are noted and will be carefully reviewed to improve future experiences. We are, however, delighted to hear that our team made such a positive impression and delivered outstanding service and hospitality. Your kind words will be shared with the team, as they will be thrilled to know their efforts contributed to your overall experience. We truly value your feedback and hope to welcome you back in the near future for a stay that exceeds your expectations. Warm regards, Jaouad Sbihi General Manager

Customer review rating 2.0/5

Nadeen S. Families - Confirmed reviews ALL

The room was beautiful and staff was kind but this is not a 5 star resort experience. Many service errors were made throughout our stay from the cleaning incident, we wen to the bar to get a drink and charge it to our suite and the waitress made us walk down to reception with her because she couldn’t find my name attached to the reservation and didn’t believe me. When we booked a car through the hotel to take us to Casablanca airport no one considered asking if we wanted fast track as an option and said if that’s something we wanted we needed to ask beforehand. We asked Concierege to make us dinner reservations and they failed to do so. Overall, this shouldn’t be considered a luxury resort

Dear Mrs S. , Thank you for sharing your feedback. While we are pleased to know you appreciated the room and the kindness of our team, we regret that several aspects of your stay did not meet your expectations. Your comments regarding service coordination, communication, and attention to detail have been noted and shared with the relevant teams for review and improvement. Thank you again for taking the time to share your experience. Kind regards, Jaouad Sbihi General Manager

Other web-users rate our hotel

  • 272 reviews 8.3/10 Location
  • 467 reviews 8.9/10 Room
  • 982 reviews 9/10 Service
  • 8 reviews 4.5/10 WiFi
  • 314 reviews 9.6/10 Vibe
  • 238 reviews 9.1/10 Amenities
  • 181 reviews 8.8/10 Comfort
  • 157 reviews 9.4/10 Breakfast

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