Fairmont Tazi Palace Tangier

Beautiful hotel with luxurious amenities. Management insured we had a wonderful stay. Would highly recommend this hotel to all travelers to Tangier.

We stayed at the very new Tazi Palace Tangier for several nights while touring Morocco. We had a lovely stay. The hotel itself was gorgeous, very much a 5-star luxury hotel. The rooms and common areas were pristine. The hotel room, a king room had a lovely terrace and an exquisite bathroom. The bed was spacious and comfortable. The staff made the experience first class. We were greeted by attentive ball staff Omar and Youssef. They were very helpful in arranging taxi service and helping with the luggage. The concierge staff, especially Bader was so welcoming and was willing to assist with tours and reservations on and off the property. We had an amazing meal at Parisa, with the very helpful waiter Issam. We dined at Crudo several times, and the meals were wonderful. We had tea and drinks in the Rose Room.

Very nice and luxury property. The service is good as well.

Our hotel experience was one of smoke and mirrors, extreme highs and extreme lows. The hotel property is gorgeous and location is perfect for a getaway. However, the hotel staff are not adequately trained. They often use excuses like they are new, but we have stayed in another hotel during its soft-opening and the experience was 100x better. This hotel and its rooms are not accessible-friendly. Good: * Beautiful room and extremely comfortable bed * great support from Aiman and his Concierge team * In-room dining food is flavourful but takes a long time to come up to the room; we recommend the lamb tagine and chicken machboos * the hotel cat greets you in the lobby Bad: * check in took over 30 min whereas I’m accustomed to Marriott Hotels which send me a mobile key to my app, bypassing the whole process. The front desk agent went to her manager on three separate occasions while doing a simple check-in process * Bathroom is beautiful but poorly built— leaking fixtures and slippery bath tub. We had a slip/fall accident which we reported and nothing was done to rectify the situation. Luckily, no one was seriously injured * Hotel management — after our accident, we called the front desk and no one came to check on us * Housekeeping did not come to clean the room during our stay I spoke to a couple of hospitality executives who told me that when such incidents happen, a full investigation is completed and the guest is refunded 100% of their stay. The sheer lack of empathy is probably why we will be staying elsewhere in Tangier next time. The room service menu is limited and portions are small. The food is tasty though. The best part was the concierge who booked a last minute car ride to Cap Spartel to catch the sunset. We appreciate the effort of Aiman and Youssef (our driver). At check-out, several additional charges were tacked on. The agent at check out looked flustered when I requested an itemized list.

While I do understand the hotel is newly opened, there are few details that could make the stay more enjoyable. I intend to describe these in an effort to improve the experience for my future visits as well as other guests'... I'm a big fan of Tangier.