Fairmont Tazi Palace Tangier 5 stars

Customer review rating (ALL Rating) 4.6/5 638 reviews

Fairmont Tazi Palace Tangier - Image 1
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PALAIS TAZI KSAR AL MANDOUB, JAMAA MOKRAE, QUARTIER BOUBANA, 90000 TANGER, Morocco

Description

Hotel extras

  • Ideal Location 10 min from City Center and nearby beaches

  • Stunning views of Tangier and the surrounding Forest

  • Great history of the Palace and its architectural legacy

  • A modern Moroccan luxurious SPA experience in a peaceful and relaxing environment

  • A Range of Gourmet Restaurants and Bars

Our accommodation(s)

Hotel location

Fairmont Tazi Palace Tangier

PALAIS TAZI KSAR AL MANDOUB, JAMAA MOKRAE, QUARTIER BOUBANA
90000 TANGER
Morocco

GPS:35.781950044, -5.8507557002

Telephone
Fax +212 5393-78937

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  638 reviews

Customer review rating 5.0/5

Abdulaziz A. Couples - Confirmed reviews ALL

Very welcoming staff

Dear Abdulaziz A., Thank you very much for taking the time to share your feedback. I am delighted to read that you found our team very welcoming. This is a great source of motivation for our entire team, who work every day to ensure our guests feel truly cared for. We hope to have the pleasure of welcoming you again very soon to Fairmont Tazi Palace Tangier. Kind regards, Jaouad Sbihi General Manager

Customer review rating 2.5/5

Angela C. Families - Confirmed reviews ALL

We stayed at the hotel from Dec 23-27. It was sold to us as a fully booked out Christmas festive package but the hotel was almost empty of regular guests until our final day. The Senegal soccer team was staying there and took over an entire wing of the hotel but were kept almost completely separate for the entire time. The room price we paid was almost 3x what we would have paid outside the Christmas period which was Four Seasons Hotel prices without Four Seasons Hotel standards. The high point of our trip was the Tazi Palace team - they were all amazing. Fantastic service and hospitality from each and every one of them. Although our Christmas experience at the hotel was disappointing, we loved our overall time in Morocco and hope to return again soon.

Dear Angela C., Thank you for sharing your feedback regarding your stay at Fairmont Tazi Palace Tangier. We sincerely apologize that certain aspects of your Christmas experience did not meet your expectations. Your comments regarding room pricing and guest flow during the festive period are noted and will be carefully reviewed to improve future experiences. We are, however, delighted to hear that our team made such a positive impression and delivered outstanding service and hospitality. Your kind words will be shared with the team, as they will be thrilled to know their efforts contributed to your overall experience. We truly value your feedback and hope to welcome you back in the near future for a stay that exceeds your expectations. Warm regards, Jaouad Sbihi General Manager

Customer review rating 2.0/5

Nadeen S. Families - Confirmed reviews ALL

The room was beautiful and staff was kind but this is not a 5 star resort experience. Many service errors were made throughout our stay from the cleaning incident, we wen to the bar to get a drink and charge it to our suite and the waitress made us walk down to reception with her because she couldn’t find my name attached to the reservation and didn’t believe me. When we booked a car through the hotel to take us to Casablanca airport no one considered asking if we wanted fast track as an option and said if that’s something we wanted we needed to ask beforehand. We asked Concierege to make us dinner reservations and they failed to do so. Overall, this shouldn’t be considered a luxury resort

Dear Mrs S. , Thank you for sharing your feedback. While we are pleased to know you appreciated the room and the kindness of our team, we regret that several aspects of your stay did not meet your expectations. Your comments regarding service coordination, communication, and attention to detail have been noted and shared with the relevant teams for review and improvement. Thank you again for taking the time to share your experience. Kind regards, Jaouad Sbihi General Manager

Customer review rating 5.0/5

Mohammed H. A. Business - Confirmed reviews ALL

Excellent

Dear M. A., Thank you for taking the time to provide a positive review of your experience at Fairmont Tazi Palace Tangier. Your satisfaction is our priority, and it is particularly gratifying to know that our team contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back to Fairmont Tazi Palace Tangier during your next visit. Best regards, Jaouad Sbihi General Manager

Customer review rating 5.0/5

Othon R. Families - Confirmed reviews ALL

From the moment we arrived, the hotel staff went above and beyond to make us feel welcome. We were greeted with a refreshing drink while our check-in was being processed, and the team immediately noticed that we had two separate reservations for different floors. They quickly rearranged things and ensured our rooms were placed next to each other on the same floor, which was greatly appreciated. A special mention to Cookie, who gave us a warm and informative tour of the hotel and our rooms. She made sure we had everything we needed and answered all our questions. To top it off, we found fresh fruit waiting for us in our rooms, and we were upgraded to a stunning city view. Every staff member we interacted with during our short stay was friendly and attentive, making our experience even more enjoyable. We truly felt valued as guests. Without a doubt, we would stay here again in a heartbeat and highly recommend it to anyone looking for top-notch service and a relaxing stay!

Dear M. R., Thank you for sharing such a wonderful review of your stay with us. We are delighted to hear that our team made you feel welcome from the moment you arrived. We are especially pleased to know that our colleague Kaoutar left such a positive impression with her warm hospitality and guidance. Your kind words will be shared with her and the entire team. Knowing that you felt truly valued as our guest means a great deal to us. We sincerely appreciate your recommendation and would be honored to welcome you back again for another exceptional and memorable stay. Warm regards, Jaouad Sbihi General Manager

Other web-users rate our hotel

  • 273 reviews 8.4/10 Location
  • 466 reviews 8.9/10 Room
  • 979 reviews 9/10 Service
  • 8 reviews 4.5/10 WiFi
  • 313 reviews 9.5/10 Vibe
  • 238 reviews 9.1/10 Amenities
  • 180 reviews 8.8/10 Comfort
  • 160 reviews 9.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.