Mövenpick Hotel And Casino Malabata Tanger

TripAdvisor rating 3.5/5 656 reviews

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Mövenpick Hotel And Casino Malabata Tanger - Image 1
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Avenue Mohamed Vi, Baie De Tanger, 90000 TANGER, Morocco

Description

ALLSAFE approved hotel

Hotel extras

  • Spacious rooms with superb views

  • Large outdoor pool and gardens

  • Restaurants, bars, and casino

  • Well-equipped, spacious, day-lit gym

  • Good choice of meeting rooms

Our accommodation(s)

Hotel location

Mövenpick Hotel And Casino Malabata Tanger

Avenue Mohamed Vi, Baie De Tanger
90000 TANGER
Morocco

GPS:35.78482, -5.763769

Telephone
Fax +212 5393-29332

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  656 reviews

Just don’t stay here.

TripAdvisor rating 1.0/5

30Annemarie16 Couples - TripAdvisor review

Oh dear where do I start. The room was very tired and could have been cleaner. The buffet food for dinner was dreadful. Limited selection and very poor quality. When we went down for breakfast most of the tables had been used and none had been cleared even though it was only 8am. I started to clear myself because when I eventually found a waiter and asked him to clear it he disappeared. The buffet selection again was very limited and the omelette that I ordered was under cooked.

Dear 30Annemarie16, Thank you for choosing the Mövenpick Hotel & Casino Malabata Tanger and for taking the time to share your feedback further to your recent visit. Your opinion is constructive and important. Despite the fact that our guest’s comfort and convenience are the first of our priorities, we are sorry not to have been able to meet your expectations. We are really distressed to learn that you were not happy with your stay and to see your disappointment and would like to express all our apologies for any eventual inconveniences caused to you. We kindly assure you that we will work on the points you brought to our attention: your review is important and helps us to improve on our product and services. We sincerely hope to regain your confidence and welcoming you at the Mövenpick Hotel & Casino Malabata Tanger for a better experience. Best regards, Alain Rillof General Manager

Unprofessional and poor communication

TripAdvisor rating 1.0/5

Imane B Business - TripAdvisor review

I booked a room at this hotel with my two children, and I hired a local babysitter to look after my children in the afternoons when I'm out of the hotel, and I asked the receptionist to give the key to the babysitter once the children were tired, but when the babysitter went to the receptionist, they refused with no explanation or reason. Despite the fact that she presented them with identification cards, and she had to keep the kids at the pool area for about two hours until I returned, and they were so exhausted and ready to sleep, I'm really dissatisfied, and I don't believe I'll book in this hotel with their bad services again.

Dear Imane B, Thank you very much for having chosen our hotel and for having taken the time to share your remarks further your recent experience. We are very distressed to learn that we have failed to give you complete satisfaction. Undeniably, the babysitter went to the reception to retrieve the key of the room. After checking, the room was reserved for 1 adult and 1 child. For this purpose, the responsible at the front office refused to give her the key explaining that it is for security reasons: firstly, because the father (main customer) was not present with the children in order to retrieve the key of his room, and, secondly the Moroccan lady does not have the right to access to the room. Despite of this incident, we hope you enjoyed your stay with us and our product. Looking forward to give us another chance to welcoming you again for a better experience, Best regards. Alain Rillof General Manager

Shocking

TripAdvisor rating 1.0/5

David B TripAdvisor review

The worst experience ever, service is terrible literally waited a hour for a menu then another 30 for a couple of drinks the best staff are the door men I've never written a review but had to for this.

request for an invoice

TripAdvisor rating 2.0/5

kin b Business - TripAdvisor review

Good morning, Saturday, March 18th at 10 pm. I paid 250 euros for a drink at the lobby bar without having a bill, the bartender told me the system is broken. Really, it's a shame for a five star hotel, besides drinks are pretty expensive. I need you to send me the invoice for eight glasses of Glenlivet and three glasses of Bombay gin on my gmail. If not, I will reach out directly to Head Office. Thank you for your time. I sent this email to hotel movenpick tangier 3 times without any response. it seems that this hotel works without administration. hotel.tangier.casino@movenpick.com

Worst 5 star hotel

TripAdvisor rating 1.0/5

peoples are a TripAdvisor review

Most of the outlets don’t work, bad quality shampoo, old tv, bad room decoration, jacuzzi don’t work… The only good thing here is the view, i wish i didn’t come to this hotel and i hope for the ppl reading my review don’t make the same mistake.

Dear peoples are a, Thank you very much for having chosen our hotel and for having taken the time to share your remarks on TripAdvisor. I’m very distressed to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your visit. I consider your comments as a very valuable document, which helps us to improve on our services and products.. I sincerely hope we shall be able to regain your trust, in order to demonstrate our hospitality and looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata Tanger for a positive experience, Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata Tanger, Very sincerely yours. Alain Rillof General Manager

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Other web-users rate our hotel

  • 102 reviews 8.4/10 Location
  • 341 reviews 4.1/10 Room
  • 290 reviews 6.1/10 Service
  • 142 reviews 3.8/10 Comfort
  • 130 reviews 3.2/10 Cleanliness
  • 108 reviews 5.2/10 Vibe
  • 101 reviews 5.5/10 Breakfast
  • 74 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.