Mövenpick Hotel And Casino Malabata Tanger

Customer review rating (ALL Rating) 4.0/5 1 reviews

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Mövenpick Hotel And Casino Malabata Tanger - Image 1
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Avenue Mohamed Vi, Baie De Tanger, 90000 TANGER, Morocco

Description

Hotel extras

  • Spacious rooms with superb views

  • Large outdoor pool and gardens

  • Restaurants, bars, and casino

  • Well-equipped, spacious, day-lit gym

  • Good choice of meeting rooms

Our accommodation(s)

Hotel location

Mövenpick Hotel And Casino Malabata Tanger

Avenue Mohamed Vi, Baie De Tanger
90000 TANGER
Morocco

GPS:35.78482, -5.763769

Telephone
Fax +212 5393-29332

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1 reviews

TripAdvisor Rating  3.5/5  690 reviews

Movenpick somewhere else to stay

TripAdvisor rating 2.0/5

Ishaan B TripAdvisor review

We chose the Movenpick because it’s a known name and claimed to be a 5-star experience. This couldn’t be further from the truth. Upon arrival, we were given a smoking room and were told there were no floors that had no smoking, my wife and I were battling colds so we asked for a non smoking floor, they said they didn’t have any so we started looking for other hotels at which point they magically found a room for us. The room was reminiscent of a 90s airport hotel with a lot of disrepair and a far cry from a 5 or even 4 star hotel. We tried to get dinner at one of the restaurants and couldn’t find a soul to serve us despite the working cooks in the kitchen telling us the restaurant was very much open. I would recommend you find somewhere else to stay.

EXCELLENT SERVICE ALL ROUND

TripAdvisor rating 5.0/5

Fearless777356 Families - TripAdvisor review

I came with my two beloved sisters and their beloved husbands and with my beloved wife. It was our first time experience and I was hoping that they would like it and the hotel and their services did not disappoint us at all. Absolutely everything was in it's place. WiFi was extremly faster than we imagined, lifts were supersonic, water was super hot in shower and in the bathroom in general, entrance was grand and swift check in. Every staff member greeted us with a smile and swift in getting the required need. Absolutely amazing experience all round. I myself and my family are grateful to you guys for an outstanding service all round. Thank you so, so much for everything and probably might come again in the near future.

Dear Fearless777356, Thank you very much for your positive assessment of your recent experience at the Mövenpick Hotel & Casino Malabata Tanger. We are glad and proud that you enjoyed your overall stay. Knowing that you are completely satisfied with your experience encourages us more and remains our greatest reward. We will share your wonderful impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again at your “home away from home” in Tangier. Best regards. Alain Rillof General Manager

Fantastic!

TripAdvisor rating 5.0/5

Sander T Friends getaway - TripAdvisor review

I can not understand the rest of the reviews!! It was fantastic, beautiful room with sea & pool view. Perfect breakfast buffet with freshly made omelets, fresh orange juice and a lot of choice to eat. Everything was clean and also the staff was very attentive! So highly recommendable!!

Dear Sander te Wierick, Many thanks for choosing the Mövenpick Hotel & Casino Malabata Tanger for your visit and for taking the time to share your precious feed back. We also would like to show our gratitude you for the lovely review you shared following your recent visit to our hotel. We are delighted to read that we were able to match your expectations during your stay with us. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to all our team. Thank you again for this heart-warming review of your stay with us and looking forward to welcoming you again very soon, Sincerely yours, Alain Rillof General Manager

Horrible hotel!

TripAdvisor rating 1.0/5

Tonya B Families - TripAdvisor review

I had high expectations for my stay at Mövenpick Hotel in Tanger, especially given its association with the Accor brand. Unfortunately, my experience was nothing short of a disaster. From the moment we arrived, it was clear that the staff lacked any semblance of hospitality. Not only were they unfriendly, but they also showed complete disregard for the Accor loyalty program. As a loyal member, I expected to be treated with a certain level of respect and courtesy, but instead, we were met with indifference and outright rudeness. The staff seemed completely uninterested in helping us, and any requests we made were either ignored or met with a dismissive attitude. It was evident that they had no intention of following the standard procedures or providing the service one would expect from a hotel of this caliber. To top it off, we were made to feel unwelcome and disrespected throughout our stay. It was as if our presence was an inconvenience to them. I have never experienced such poor treatment in any hotel, let alone one that carries the Mövenpick and Accor names. I would strongly advise against staying at this hotel. The experience was horrible, and I will certainly not be returning. Mövenpick Tanger needs to seriously reevaluate its staff and management practices if it wishes to maintain any semblance of a reputable hotel.

Dear Tonya B., Thank you for choosing Mövenpick Hotel & Casino Malabata Tanger and for sharing your opinion, which helps to improve our services. We are very sorry to know you are dissatisfied while our primary mission is to offer you a privileged moment of relaxation and pleasure: unfortunately, your stay didn’t meet your expectations. We will communicate your constructive comments to all teams and ask you to accept our apologies for any inconvenience encountered during your stay. We hope you will consider giving us another chance for a better experience. Sincerely Yours, Alain Rillof General Manager

Definitely not 5 star as advertised & very poor

TripAdvisor rating 1.0/5

annefruit TripAdvisor review

This is definitely not a 5 star Hotel, not for the product and not for the service. We checked in & booked a Deluxe Sea View room. The view was half sea view half mountain. The room product was very basic and below even a 3 star hotel standard. Plugs were not working in the room(mentioned to the reception but never fixed), the Key did not go into the socket to turn on the electricity ( engineering had to come at 2 different times to help us turn on the lights), you cannot even stand straight in the shower in the bathtub as it is fixed too low). There is a tiny little balcony with not even a chair for you to enjoy the 'view' or 'outside space'. The overall service was extremely poor. Breakfast was a disaster, the staff running everywhere, dirty tables all over the place, the buffet never refilled and very limited in terms of options, the pastries de frozen. Lunch I asked for a salad one day & it came without any dressing & not at all what the description said in terms of ingredients. They only had 1 brand of Rosé in stock which of course was the most expensive one. On average it would take about 1 hour for the food to come. One day we ordered lunch by the pool as they had just served the people next to us and the first server said no. When we said the people next to us just were served they said ok. The next day we asked to be served by the pool and they said no... very confusing. The worst part is that at the check out when the manager asked if we enjoyed our stay and we said 'honestly it was not great' he replied 'OK'. I would never ever return, the prices for F&B are very high & not at all in line with the service. Room product is not ok & overall staff simply do not care (especially at the reception).

Chère annefruit, Merci d’avoir choisi le Mövenpick Hotel & Casino Malabata Tanger et de nous avoir fait part de votre feedback car votre avis est très important pour nous. C’est avec grande désolation que nous apprenons que votre séjour n’a pas été à la hauteur de vos aspirations et que vous avez été déçue de votre visite. Vos commentaires constructifs, qui nous aident à améliorer continuellement notre prestation de services, seront partagés avec les services concernés pour remédier immédiatement aux disfonctionnements constatés par vos soins. Aussi, nous vous prions d’accepter toutes nos excuses pour les éventuels désagréments qui vous ont été causés et espérons vivement avoir l’opportunité de regagner votre confiance. Vous réitérant tous nos sincères regrets, Cordialement vôtre. Alain Rillof Directeur Général

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Other web-users rate our hotel

  • 99 reviews 8.2/10 Location
  • 256 reviews 4.2/10 Room
  • 240 reviews 6.1/10 Service
  • 103 reviews 3.6/10 Cleanliness
  • 102 reviews 3.2/10 Comfort
  • 88 reviews 4.8/10 Vibe
  • 86 reviews 5.2/10 Breakfast
  • 71 reviews 4.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.