SO/Sotogrande Spa & Golf Resort 5 stars

It was really good from start to finish. Service was fantastic, as was the breakfast and tapas. Great location and amenities- thank you all.

The staff are incredibly helpful and friendly, which in my opinion, is the greatest asset to this hotel. What is very disappointing, and I have never experienced before, not even in a 4* hotel, is being charged €5 for room service! To make the matter even more undesirable, you place your order via an app, no personal service here. Unfortunately, I had to use this service twice and on both occasions, my food was not hot, just warm. The room was very nice and clean, but little details were missing. Housekeeping did not stock the bathroom, so I had to ask for things such as tissues, a shower cap, basic items. The grounds are beautiful and there is plenty of open space. The pool is stunning, as is the landscaping and the views are spectacular. Considering the location of the hotel, it is also disappointing that hotel guests are expected to pay €15 per day to park in the underground car park. There is free parking opposite the hotel, which is rather small and during the day this tends to be over flowing with golf members, leaving no spaces for hotel guests. Overall this is a nice hotel, very well kept with lovely staff, but the management need to pay a little more attention to their guest’s needs and comfort and not make it so apparent it is their balance sheet that is their first interest.

We spent an incredible week. Rooms are clean and food is excellent. What makes the difference is the service: you feel at home and always welcomed. At the reception Mohamed will anticipate any request you my have, with a unique polite and kind attitude

The rooms were great, the ambience was very comfy and warm. Mohammed was incredibly nice and welcoming, he made us all feel at home in this magnificent Hotel. I cannot wait to come back here again soon.

Firstly I have to say that the room was very nice, reception and room service staff were very nice and welcoming. I booked a couple of months prior to arrival and went to the hotel in person to reserve and enquire about the New Years Eve meal, as my partner has food allergies. The reservation was made and I was informed that the menu would be sent to me, this never happened. 2 weeks prior to arrival I sent a mail enquiring about the menu and was informed that I had no reservation, luckily, there was still space. After checking in we went to have a drink and snack at the restaurant, we had to wait almost 15 minutes for someone to take our order and then over 30 minutes to receive our drink, this was after reminding staff 2 times. We also paid for the special new years eve meal. The meal was very nice however we were only informed after sitting down that the option to purchase wine that we liked rather than wine that was paired with the meal was not an option. This was difficult for my partner who does not drink red wine. We were also informed by the waitress that they could only top out glass once, which was rather surprising considering the glasses were filled less than half the amount of a normal glass of wine. We enquired a couple of times if we could buy a bottle but informed that no other drinks could be purchased, despite the fact that a gentlemen on an adjacent table kept receiving glasses on beer. For the cost of the meal, were were very dissatisfied, with regards to the drinks. On the morning of our 2nd day we went to reserve a table fo dinner in the restaurant and were informed that it was full. there is nothing around the surrounding area, surely we should have been informed to reserve if we wanted to eat in the hotel. Previous hotels I have stayed in have given guests advance warning of possible limitations in the restaurant. Also for breakfast on our day of departure my partner's order came out 30 minutes after mine. in essence we ate separately. there was a lot of staff in the restaurant but a serious lack of leadership. the staff were chatting amongst themselves and delivering a lot of orders to the wrong tables. The hotel is very nice, however it is seriously let down by the standard of service in the restaurant