SO/Sotogrande Spa & Golf Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 303 reviews

Hotel extras

  • Over 8,000 sq. ft Wellness Center, Fitness and Spa

  • 4 ground breaking and exclusive restaurants

  • SO/KIDS Kids Club

  • Next to the best golf courses and Polo Club Santa María

  • Surrounded by vast gardens with view of the Mediterranean Sea

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

SO/Sotogrande Spa & Golf Resort

Av. Almenara, s.n
11310 Sotogrande
Spain

GPS:36.275219, -5.352107

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Feel at home in our luxurious rooms and suites, equipped with everything you need to enjoy a unique trip surrounded by nature and the best golf courses in Andalusia, on the wonderful Costa de la Luz. Accommodations with detail and sophisticated contemporary style. Rest deeply on the irresistible beds, which help create an ideal environment for an exclusive getaway as a couple, with friends or family

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  303 reviews

TripAdvisor Rating  4.5/5  85 reviews

Great service, location and amenities

Customer review rating 5.0/5

Carol W. Friends - Confirmed reviews ALL

It was really good from start to finish. Service was fantastic, as was the breakfast and tapas. Great location and amenities- thank you all.

Not Quite A 5*Hotel Experience

Customer review rating 3.5/5

Miranda J. Solo - Confirmed reviews ALL

The staff are incredibly helpful and friendly, which in my opinion, is the greatest asset to this hotel. What is very disappointing, and I have never experienced before, not even in a 4* hotel, is being charged €5 for room service! To make the matter even more undesirable, you place your order via an app, no personal service here. Unfortunately, I had to use this service twice and on both occasions, my food was not hot, just warm. The room was very nice and clean, but little details were missing. Housekeeping did not stock the bathroom, so I had to ask for things such as tissues, a shower cap, basic items. The grounds are beautiful and there is plenty of open space. The pool is stunning, as is the landscaping and the views are spectacular. Considering the location of the hotel, it is also disappointing that hotel guests are expected to pay €15 per day to park in the underground car park. There is free parking opposite the hotel, which is rather small and during the day this tends to be over flowing with golf members, leaving no spaces for hotel guests. Overall this is a nice hotel, very well kept with lovely staff, but the management need to pay a little more attention to their guest’s needs and comfort and not make it so apparent it is their balance sheet that is their first interest.

A terrific golfing week

TripAdvisor rating 5.0/5

luca amedeo r Friends getaway - TripAdvisor review

We spent an incredible week. Rooms are clean and food is excellent. What makes the difference is the service: you feel at home and always welcomed. At the reception Mohamed will anticipate any request you my have, with a unique polite and kind attitude

Great!

TripAdvisor rating 5.0/5

Caterina T TripAdvisor review

The rooms were great, the ambience was very comfy and warm. Mohammed was incredibly nice and welcoming, he made us all feel at home in this magnificent Hotel. I cannot wait to come back here again soon.

Let down by Restaurant

Customer review rating 2.0/5

Phil P. Couples - Confirmed reviews ALL

Firstly I have to say that the room was very nice, reception and room service staff were very nice and welcoming. I booked a couple of months prior to arrival and went to the hotel in person to reserve and enquire about the New Years Eve meal, as my partner has food allergies. The reservation was made and I was informed that the menu would be sent to me, this never happened. 2 weeks prior to arrival I sent a mail enquiring about the menu and was informed that I had no reservation, luckily, there was still space. After checking in we went to have a drink and snack at the restaurant, we had to wait almost 15 minutes for someone to take our order and then over 30 minutes to receive our drink, this was after reminding staff 2 times. We also paid for the special new years eve meal. The meal was very nice however we were only informed after sitting down that the option to purchase wine that we liked rather than wine that was paired with the meal was not an option. This was difficult for my partner who does not drink red wine. We were also informed by the waitress that they could only top out glass once, which was rather surprising considering the glasses were filled less than half the amount of a normal glass of wine. We enquired a couple of times if we could buy a bottle but informed that no other drinks could be purchased, despite the fact that a gentlemen on an adjacent table kept receiving glasses on beer. For the cost of the meal, were were very dissatisfied, with regards to the drinks. On the morning of our 2nd day we went to reserve a table fo dinner in the restaurant and were informed that it was full. there is nothing around the surrounding area, surely we should have been informed to reserve if we wanted to eat in the hotel. Previous hotels I have stayed in have given guests advance warning of possible limitations in the restaurant. Also for breakfast on our day of departure my partner's order came out 30 minutes after mine. in essence we ate separately. there was a lot of staff in the restaurant but a serious lack of leadership. the staff were chatting amongst themselves and delivering a lot of orders to the wrong tables. The hotel is very nice, however it is seriously let down by the standard of service in the restaurant

Dear Philip Peter P., Thank you for taking the time to tell us about your experience at the SO Sotogrande Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Of course, your New Years Eve experience should have been magical. At SO/, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the specific problems you outlined in your survey in order to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte-Elizabeth Garwood Quality Management Manager

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Other web-users rate our hotel

  • 80 reviews 8.9/10 Location
  • 124 reviews 8.9/10 Room
  • 191 reviews 8.6/10 Service
  • 106 reviews 8.5/10 Amenities
  • 92 reviews 7.2/10 Food
  • 60 reviews 9.2/10 Vibe
  • 49 reviews 7.9/10 Breakfast
  • 44 reviews 9/10 Wellness Area

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