Mercure Geneva Airport

Customer review rating (ALL Rating) 4.4/5 1,246 reviews

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Mercure Geneva Airport - Image 1
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3 Rue De La Bergere, Meyrin, 1217 GENEVA, Switzerland

Description

Hotel extras

  • Short drive to the airport and city center.

  • Free shuttle to and from the airport (reservation required)

  • 2 restaurants and 2 bars (including 1 Rooftop Bar) for culinary pleasure.

  • 12,917 sq. ft. (1,200 m²) of seminar space divided into 8 equipped rooms

  • 10,764 sq.ft. fitness/well-being area, sauna & hammam. Coaching for suppl.

Our accommodation(s)

Hotel location

Mercure Geneva Airport

3 Rue De La Bergere, Meyrin
1217 GENEVA
Switzerland

GPS:46.221622, 6.06541

Telephone
Fax +410/00000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,246 reviews

Customer review rating 3.5/5

Jefferson R. S. Business - Confirmed reviews ALL

Overall the stay was good, with the staff always being extremely courteous and willing to help. Maid service, however, was hit or miss - my room was not cleaned for three days during my two week stay. Sundays seem especially problematic (I have seen that before), but this time it was a Wednesday(?!), Friday and Sunday. The housekeeping team can do better. Room service is always very courteous but sometimes can take a long time / several calls before picking up. One order I placed was missing a bottle of water I had requested, but it was not a big deal. I had the impression that the hotel was running on very thin staff; maybe this was just because it was the middle of winter…but I hope next time things are better.

Dear Jefferson, Thank you very much for taking the time to share your detailed feedback. We are truly pleased to read that you found our team consistently courteous and willing to help, your kind words about our staff and room service attitude mean a great deal to us. However, we sincerely apologize for the inconsistencies you experienced with housekeeping. Not having your room cleaned for several days is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping management team, as reliability and consistency are extremely important to us. We will review what happened during your stay, particularly on the days you mentioned, to ensure improvements are made. We also regret the delay in answering your room service calls and the missing bottle of water from your order. While we are glad it did not cause major inconvenience, this is not the level of service we aim to provide. Regarding staffing, winter periods can sometimes be more challenging, but this should never impact the quality of our guests’ experience. Please rest assured that we are taking your feedback seriously and working on improvements. We truly hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve next time. Best regards Mathilde Assistant Front Office Manager

Customer review rating 3.5/5

Marina F. F. Business - Confirmed reviews ALL

There could be a long line on the front desk at times. Overall an okay stay with a minimum amenities and cleaning. I requested the kettle to be cleaned, but wasn't.

Dear Marina, Thank you for sharing your feedback. We’re sorry to hear about the wait at the front desk and that the kettle cleaning request was not fulfilled. We appreciate your comments, as they help us improve our services. We hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Best regards Mathilde Assistant Front Office Manager

Customer review rating 4.5/5

William R. I. Business - Confirmed reviews ALL

Very good; Staff was helpful; Very quiet rooms which enjoyed; I like that iron room; the restaurant was nice and the entrees were very good. Only a couple of downsides - The room was warm for me at night and had to open the window and the fitness center required an extra fee and had limited hours.

Dear Mr, Thank you very much for taking the time to share your feedback. We are delighted to read that you enjoyed your stay with us, especially our helpful staff, the quietness of the rooms, and the comfort of our ironing facilities. It is also wonderful to know that you appreciated the restaurant and our entrees — your kind words will certainly be shared with our culinary team. We also truly appreciate your constructive comments. We are sorry to hear that the room temperature was not fully comfortable during the night. Please do not hesitate to contact our reception during your next stay, as we would be happy to assist in adjusting the temperature to better suit your preference. Regarding the fitness center access and its opening hours, we understand that this may have been inconvenient. Your feedback is very valuable and helps us evaluate how we can continue improving our services. We hope to have the pleasure of welcoming you back again soon for an even more comfortable experience. Kind regards, Mathilde Assistant Front Office Manager

Customer review rating 4.5/5

Marta B. Business - Confirmed reviews ALL

Convient Location close to train station and industrial area. Hotel is new with nice breakfast and service. Highly recommended

Dear Mrs, Thank you very much for your kind review. We are delighted to know that you appreciated our convenient location close to the train station and the industrial area, especially if you were visiting for business or travel connections. It is also wonderful to hear that you enjoyed our new facilities, breakfast, and the quality of service provided by our team. Your recommendation truly means a lot to us and motivates us to continue delivering the best possible experience to our guests. We look forward to welcoming you again very soon. Kind regards, Mathilde Assistant Front Office Manager

Customer review rating 3.0/5

Jan M. Business - Confirmed reviews ALL

Nice hotel straight at the train station

Dear Jan, Thank you for sharing your feedback. We’re glad to hear that you had a generally positive experience. We sincerely apologize for the inconvenience with the clogged washbasin. This is certainly not the level of service we aim to provide. A maintenance request has been opened so that our technical team can address the issue promptly. Regarding the rooms with a view of the station, please note that these rooms unfortunately do not have a window. We understand this may have impacted your comfort and appreciate your understanding. Your comments are very important to us, and we will use them to continue improving our services and offerings. We hope to have the opportunity to welcome you back and provide a truly exceptional experience next time. Warm regards, Ivan - Front Office & Reservation Manager

Other web-users rate our hotel

  • 579 reviews 8.6/10 Location
  • 748 reviews 7.5/10 Room
  • 753 reviews 7.8/10 Service
  • 12 reviews 8/10 WiFi
  • 317 reviews 7.7/10 Cleanliness
  • 230 reviews 8.5/10 Breakfast
  • 214 reviews 6/10 Food
  • 19 reviews 3.5/10 Wellness Area

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