greet Berlin Alexanderplatz

Dear Arthur, Thank you for sharing your review. We are delighted to hear that you appreciated our excellent location near Alexanderplatz and the friendly service provided by our staff, especially Yasmine. It's great to know that you enjoyed our breakfast as well. However, we apologize for the inconvenience you faced with the TV and key card issues during your stay. We understand how frustrating this can be and assure you that we will address these concerns to prevent similar situations in the future. Regarding the soap dispensers, we have implemented them as part of our sustainability efforts to reduce single-use plastic items. We appreciate your feedback on this matter and will take it into consideration for future improvements. As for the breakfast options, we will keep your suggestions in mind to enhance our offerings. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Your team from greet Berlin Alexanderplatz

Dear Emma, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room clean and of a nice size. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. We apologize for the inconvenience caused by the defective window and the noise from the nightclub across the road. We understand how important a good night's sleep is for our guests, and our rooms are equipped with double-glazed windows to minimize noise. We appreciate your loyalty as an ALL – Accor Live Limitless member and are happy to know that you enjoy booking with Accor hotels. Your feedback is valuable to us, and we will use it to improve our services and guest experience. All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards, Your team from greet Berlin Alexanderplatz

Dear Weronika, Thank you for taking the time to share this feedback. We are delighted to hear that you appreciated our great location and found our rooms to be spacious and clean. Our staff takes pride in providing excellent service, and we are glad that our reception team was helpful during your stay. However, we apologize for the disturbance caused by the noise in the morning. We understand how important a good night's sleep is for our guests and will look into this matter to ensure a more comfortable experience for future stays. We appreciate your feedback as it helps us improve our services. We hope to welcome you back. Best wishes, Your team from greet Berlin Alexanderplatz

Dear Mathijs, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay and appreciated our good breakfast. Our varied breakfast buffet is designed to provide a great start to your day while exploring the vibrant city of Berlin. It's wonderful to know that you found our location convenient, as we are indeed situated in the heart of the city, close to many attractions and public transport options. We apologize for not offering you a welcome drink during your stay. As a valued Gold member of our ALL – Accor Live Limitless loyalty programme, you should have received this benefit. We will address this issue with our team to ensure it doesn't happen again in the future. Thank you for your understanding. We hope to welcome you back. Best wishes, Your team from greet Berlin Alexanderplatz

Dear Guest, Thank you very much for your review of your recent stay. We are glad to hear that you appreciated our convenient location near Alexanderplatz and the numerous attractions in the area. However, we regret to learn about the poor WiFi connection you experienced during your stay. We understand how important a reliable internet connection is for our guests, and we will look into this issue to ensure better connectivity in the future. We also noticed that you mentioned not being offered a welcome drink. As a Silver member of our ALL – Accor Live Limitless loyalty programme, you are entitled to a welcome drink, and we apologize for this oversight. We will remind our team to ensure that our valued members receive the benefits they deserve. We hope to welcome you back. Best wishes, Your team from greet Berlin Alexanderplatz