Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.6/5 2,458 reviews

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Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,458 reviews

TripAdvisor Rating  4.1/5  1,907 reviews

Customer review rating 4.5/5

Arto S. Families - Confirmed reviews ALL

Good breakfast, but quite expensive. Clean and comfortable room.

Dear A. S., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and enjoyed our breakfast offerings, though we understand that pricing can be a consideration. It is also gratifying to know that your room met your expectations for cleanliness and comfort. We hope to welcome you back in the future for another enjoyable experience. Larissa Wrobbel Guest Relation

Customer review rating 4.5/5

Rajesh C. Families - Confirmed reviews ALL

Lovely stay. Your staff is so wellcoming and helpful. Your rooms were super clean. The breakfast was good.

Dear Mr. C., Thank you for your kind words regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you enjoyed our central location, the cleanliness of your room, and the quality of our breakfast. It is especially gratifying to know that our staff made a positive impression on you with their welcoming and helpful nature. We look forward to welcoming you back in the future. Larissa Wrobbel Guest Relation

Customer review rating 4.5/5

Tara E. Couples - Confirmed reviews ALL

Great stay welcoming staff & rooms clean

Dear T. E., Thank you for your kind words regarding your recent stay at Mercure Hotel Berlin City. We are thrilled to hear that you found our staff welcoming and that you enjoyed the cleanliness of your room. Providing exceptional service and maintaining high standards for our accommodations are priorities for us. We hope to have the pleasure of welcoming you back in the future. Larissa Wrobbel Guest Relation

Customer review rating 4.0/5

Ratu R. N. A. Couples - Confirmed reviews ALL

• The location of the hotel is easy to access. It's only 2 station (tram) from Berlin main station and you don't have to walk a lot cause in front of the hotel is directly the tram station. • Receptionist was kind but she said wrong floor, saying 7th floor instead of 2nd floor. • Our room was comfy and warm with garden view. But we could spot there's still spiders web on the ceiling. • Plenty choices for the breakfast.

Dear Ratu, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Berlin City. We are pleased to hear that you found our location convenient and easily accessible, as it is a priority for us to offer our guests a comfortable and strategically placed environment. I would like to extend my appreciation for your kind words about our receptionist. However, I regret that incorrect information was provided regarding your room's location. Your feedback will be addressed with our team to ensure clarity in communication moving forward. Additionally, I sincerely apologize for the presence of spider webs in your room. Cleanliness is of utmost importance to us, and we will be reinforcing our cleaning protocols to prevent such occurrences in the future. It is wonderful to know that you enjoyed the variety available at our breakfast. We strive to cater to diverse tastes to enhance our guests' experiences. Your feedback is invaluable, and we hope to welcome you back for another pleasant stay in the future. Best regards, Larissa Wrobbel Guest Relation

Customer review rating 3.5/5

Anthony R. Couples - Confirmed reviews ALL

Room was comfortable but view was disappointing. Easy 10 min walk to Central station with trams out the front and metro next corner. Reception less than friendly.

Dear A. R., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our central location and found your room comfortable. However, we regret that the view did not meet your expectations and that the demeanor of our reception staff fell short of the welcoming experience we strive to provide. Your comments are valuable to us as we continuously work to enhance our service. Sincerely, Larissa Wrobbel Guest Relation

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Other web-users rate our hotel

  • 1,273 reviews 9.5/10 Location
  • 1,557 reviews 6.8/10 Room
  • 1,331 reviews 9/10 Service
  • 56 reviews 6.3/10 WiFi
  • 837 reviews 9.1/10 Breakfast
  • 795 reviews 5.3/10 Comfort
  • 658 reviews 7.1/10 Cleanliness
  • 6 reviews 1.7/10 Wellness Area

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