Perfect location. Really nice and quite rooms. Personell super polite and available for every request.

Staff at breakfast unable to replace food fast enough so often many items were not available at any given time!

Not what I expected from a Mercure chain, Customer service is below expectation, arrive around midnight, and the last thing I need to hear is that I'm lucky the business didn't give my room away. Also, staff don't even really acknowledge you when you greet them when leaving, of the 4 days of stay, only 1 staff returned a greeting. Amenities are not really there, only the basic of a kettle and some hangers, there was no fridge to keep things, and no safe in the room. Quite unexpected. Location is good, everything is about a 10-15 min walk away, and there are a lot of eatery nearby. Overall, first time I have been disappointed in the Accor chain which I have been using for the last 4 years. At least the location is good.

The hotel locates in front of the tram stop, which is very good for traveling, and within walking distance, you can find another subway. Check-in was good for me, swift and easy. But they did not provide me any welcome drink voucher as I expected from mercury hotel (If one bottle of mineral water on the table is a so-called welcome drink, I'll pass). The good part was I had an upgrade to a garden-view room. I did not try the 19 Eur breakfast. 19-Eur is a little way too pricy for me. But I did try some drinks at the bar, a bartender took care of me quite well and I enjoyed it. But overall, I had a good sleep in a tiny bed, even though the house-made took one of my keycards while I was out for a meeting (2 keycards are better than one, and one keycard is better than nothing, right?) The room is clean and comfy, even though it did not meet my expectation in many ways.

room was great and welcoming team, was surprise to not see a fridge in the room and I have to be frank, the lady responsible for the welcome at the breakfast desk was not that friendly