Mercure Hotel Berlin City 4 stars

Absolutely no problems. Hotel followed all guidence perfectly.

comfortable stay in spite of covid 19

Friendly and relaxing despite coronavirus measures

Tedious. Staff constantly trying to sell add-ons, while at the same time not being able to provide basics. Even now: I get a reminder (!) to participate in a survey, but am still waiting for the bill I need for my company, which I asked for BEFORE I started to travel. Kids at the reception were constantly out of their depths, not knowing this or that; information was not transferred between staff members. Room was a bit weird too: one tiny pillow, bed with a window to the toilet seat, magnifying mirror but no suitable light to use it, having to use an „egg-timer“ clock to use the big light in the bathroom....

Nice hotel, with very good location. I appreciate the measures taken against Covid - these were stringent but did not affect our stay.

see above

I paid a bit extra for a ‘superior’ room. But, in fact, the room I got was exactly the same as the ‘standard’ room I got the previous time I had stayed at this same hotel. So I am confused as to the room classifications. They seem to be all identical.

I changed hotel (and chain) for an annual trip to Berlin having previously used the Mercure in Munich (excellent) and Bochum (reasonable but shortened by the start of lockdown in Germany). The location was good but there was no upgrade despite the hotel being quiet and silver status, no room cleaning on Sunday and no information about this in advance, apparently no points on this booking although I wasn't made aware of this in advance and reception was unable to print my invoice at check out and the promised email containing this has yet to arrive (over 50 hours after departure). This last issue also happened with my stay in Bochum in March and I am beginning to wonder if this is some sort of regular system issue with Mercure. The hotel is adequate and well located and the staff were helpful but overall not quite what I had hoped for. I do understand the issues around coronavirus but we, the customers, are also put under the same strain.

We were disappointed that the restaurant was not open for evening meals. The breakfast pre-ordering process was a little complicated. We understand that both of these were due to the COVID precautions.

We were very pleased with our stay. Friendly staff, and well located for transport connections. We would stay there again!

I have stayed here many times before, as it is brilliantly located for the main station, the TXL bus from Tegel Airport, and many of the important sites in central Berlin. The hotel and all of the staff are charming. It is in a quiet part of the city centre, so if you want quiet you can get that; but if you want hustle and bustle that is only a short distance away. Anyone who is worried about travel due to Covid-19 I felt absolutely safe at all times while in Berlin and while staying here.

Very convenient, for Underground, buses, trams and twenty minutes walk to central Brelin. Staff were very good and helpful, we had a issue with our room on the first night. This was addressed the next day without any fuss. Enjoyed our stay. Great city.

The hotel is a 20 minute walk the Bundestag around 20 minute bus+team+train ride to Alexander Platz or Zoo. Excellent breakfast with large choice of food & beverages (except for the hot chocolate), confortable beds, good wifi.

I really liked helpful, great staff, the personel in reception was outstanding. I loved check-in/out procedure. Also, very close to hotel is a good coffe/breakfeast place called "La Famme", for all those who enjoy eating breakfasts outside hotel :) and a nice park for a walk with the dog if someone travels with one.

The hotel is very conveniently located - walking distance from the main railway station. The reception and restaurant staff were very courteous and helpful. The room was comfortable, though a bit on the small side. However we noted that a guest had a dog in the room on the Privilege floor that we were on. I understand that the hotel has a pet friendly policy, but I feel pets should be restricted to one floor as other guests may have allergies to them.