Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,352 reviews

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Mercure Hotel Berlin City - Image 1
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Mercure Hotel Berlin City - Image 4
Invalidenstrasse 38, 10115 BERLIN, Germany

Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Telephone
Fax +49 30 30826100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,352 reviews

TripAdvisor Rating  4.1/5  1,905 reviews

Customer review rating 5.0/5

Hanna S. Couples - Confirmed reviews ALL

I felt very welcome at the reception. The staff was fruendly. Oyr room was comfortable.

Customer review rating 4.5/5

Stella G. Families - Confirmed reviews ALL

Nice location, comfortable rooms, friendly staff

Customer review rating 0.5/5

Anita K. Couples - Confirmed reviews ALL

My family and I have stayed at many hotels across various countries in the last few decades. Our recent stay at Mercure Hotel Berlin City during the Berlin Marathon was by far the most disappointing guest experience we have ever had - not just because of the accumulation of failures at the time and subsequent lack of reaction by the local hotel management team, but also because of the dismissive response from Accor’s corporate team at every level afterwards. Upon checking in, the receptionist was neither particularly welcoming nor helpful, advising no room was available for us yet and we should come back from 15:00 - not the best start to our stay, provided other guests checking in at the same time were getting their rooms immediately. Only when another staff member intervened did we learn that a room had been available all along. A few days later in the breakfast area, we also experienced a frustrating interaction with the staff member in charge of room number check that day : after giving ours and proceeding to the buffet, the same employee caught up to us, insisting - wrongly - that the room number was incorrect. We had to follow him back to the reception area, where it took several minutes to clarify the situation. This was both embarrassing and unnecessary, and clearly the result of poor training and internal miscommunication. Not reflective, again, of the standards expected from a Mercure establishment. Our room on another note, while visually pleasant, also felt cramped. Finally on marathon day, we encountered a far more serious issue : a full blown sewage "waterfall" in the reception area (see pictures in attachments), accompanied by an overpowering smell. While on our way to / back from the breakfast area that morning, we noticed a terrible (sewage) smell. Half a day later in the evening, that situation had gotten out of control : we were met with a horrendous smell and a full blown sewage leak from the ceiling and live lighting fixture onto the flooded reception area, with the obvious health and safety risks posed by the combination of live power and water, while staff were discussing the food items contamination in the adjacent catering space. Again, hardly the kind of issue one would expect from a Mercure chain hotel or international standard establishment. Given the accumulation service failures, a serious sanitation incident, and clear safety risks we experienced, we requested a partial refund of our stay. Despite the extent of the inconvenience and the clear deviation from the standards expected of an international Accor brand such as Mercure, the General Manager at Mercure Hotel Berlin City only offered compensation in the form of a voucher only usable at that very location, even though we had pointed out we reside in Canada and have no planned travel to Europe in the foreseeable future. The offer therefore holds no practical value. Moreover, it places the burden of resolution on the guest rather than the company that fell short of its obligations. Furthermore after escalation to the highest level at Accor’s corporate team, and to the executive level (Guest Service Executive Department, Chief Loyalty & E-Commerce Officer, and finally Chairman & CEO), we were again met with a template-style dismissal. This position obviously did not acknowledge the accumulation of failures and the accumulation of missed opportunities for corrective actions since then. So much for customer care, accountability and brand standards, Mercure Hotel Berlin City and Accor Group levels of professionalism and accountability ...

Customer review rating 4.5/5

Tal H. Couples - Confirmed reviews ALL

I had a good room a nice breakfast the stuff was very helpful

Dear Tal H., Thank you for taking the time to share your experience at Mercure Hotel Berlin City. We are delighted to hear that you enjoyed your stay, particularly appreciating your room, the breakfast, and the assistance from our team. Your kind words will certainly motivate our staff to continue providing excellent service. We look forward to welcoming you back for another enjoyable stay in the future. Larissa Wrobbel Guest Relation

Customer review rating 4.5/5

Vladislav T. Solo - Confirmed reviews ALL

I like so much the service and the location of the hotel. Staff members were friendly and helpful. Breakfast is nice. Will return back.

Dear Vladislav T., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Berlin City. It is a pleasure to hear that you appreciated our service, location, and breakfast offerings. We strive to create a welcoming atmosphere through our dedicated staff, and your recognition of their friendliness is greatly valued. We look forward to welcoming you back on your next visit. Larissa Wrobbel Guest Relation

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Other web-users rate our hotel

  • 1,246 reviews 9.5/10 Location
  • 1,516 reviews 6.7/10 Room
  • 1,293 reviews 9.1/10 Service
  • 57 reviews 6.7/10 WiFi
  • 810 reviews 9/10 Breakfast
  • 789 reviews 5.1/10 Comfort
  • 635 reviews 7.3/10 Cleanliness
  • 209 reviews 7.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.