Mercure Hotel Berlin City 4 stars

Very happy about our stay in the Mercure. It's conveniently located and the staff have been superb.

The room was a good size, and clean and fresh. Temperature was easily controlled - it was nice to be able to open the window a little, too, instead of relying on aircon. Extra pillows/duvets were available from reception, but by the time we realised we may require them, we didn’t feel like going downstairs to ask. It would be good to have some extras in the room ready to grab.

This is google translate We are delighted with the hotel in Invalidestrasse, fine rooms and your breakfast is in a special class with the service and the selection. But despite that, we are a bit disappointed that we couldn't get into the room before time. We have membership cards for le club accor 30…9601 9. We figured that our membership provided us with the service that we could enter the room before 3pm when we are a member and because we wrote to you that we will arrive at the hotel at 2pm. So it was disappointing that we sat at the reception until about 14:50

Horrible bed that would sink when laying down Horrible internet service even when paying 6 euros for extra Very bad pillows a well. Breakfast was OK I can not believe this is a 4 star hotel. I will not be using you again and neither will my staff.

perfect location in the middle of Berlin, short walking distance to central station, well contected to all public transport, excellent breakfast, quite and niec furnished bedroom

Excellent. This was my 5th visit to your hotel. Check in and Check out both very efficient by cordial and helpful staff. Room service and cleanliness also excellent (Room 230). Breakfast - very enjoyable and to a very high standard. Would you please be so kind as to personally pass on my special thanks to two outstanding employees. a} Svenja in the breakfast room for a very cheerful, professional and courteous table service. b} Michalina at the reception to the breakfast room. This cheerful lady's consistently very warm welcome each morning and her impeccable style makes a lasting impression of our visit to your "flagship" hotel. She encapsulates the highest of standards which your team always manage to achieve. I very much look forward to returning next year. Mike S. Room 230

Not at all satisfied with the toilet -- the shower is dirty and there were quite some upsetting stains on the bathroom's ceiling. Plus, as a Gold member, I expected a bit more than a free small water bottle in the room.

Fabulous all the way through... good room... friendly staff... great breakfast

The location was very good, the hotel was clean and everything was very smooth

Maybe be a bit more sensitive regarding China and Hong Kong. I put down Hong Kong and ended up having China on my address. Thus sending me emails written in simplified chinese. English would have been fine. Thanks.

No complaints

It was excellent. The room was very comfortable and cozy. Breakfast genial.

Helpful and friendly people at reception, nice, quite, clean room, and a very relaxed and late breakfast with good cheese and fresh fruit on Sunday.

Hotel was central. The soft drinks at the bar were too expensive. Example being that the tonic to put in the gin is too expensive.

We've visited this hotel frequently over the years. Recently the second time this year. The location is just right for us. The room is comfortable and clean - a great bed! Housekeeping very satisfying. The staff is both professional and friendly. Beeing met for breakfast With "Einen wunderschonen guten Morgen" and a bright smile is a nice start on a day. We feel welcome! The same goes for Restaurant/Bar Relax - good drinks and food and a very nice and professional lady (her photo is in the elevator). We recommend your hotel to any one planning to go to Berlin. And we'll be back!