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Mercure Hotel Berlin City 4 stars

Customer review rating 4.5/5 7,386 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hotel Berlin City
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+ 23 Services
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Room 1

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Hotel extras

  • Completely renovated in 2017: ultra-modern rooms, restaurant and public areas

  • Relax: craft beer and street food served in a cozy lounge atmosphere

  • Find more about regionally inspired cuisine at www.trymercure.berlin

  • The main train station is within walking distance - just 875 yards (800 meters) away

  • Indoor car park available with direct hotel access

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Self-service catering
Leisure and activities
  • Fitness centre (Nearby)
  • Tanning salon (Nearby)
  • Other sports activities
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115
berlin
germany

Tel: +4930308260

Fax: (+49)30/30826100

Check-in from 15h00

Check out up to 12h00

  • U6 :  U6 NATURKUNDEMUSEUM

  • M5 :  M5 NATURKUNDEMUSEUM

  • By plane

    BERLIN TEGEL APT At 8km / 4.97 miles

  • By plane

    BERLIN-SCHOENEFELD At 25km / 15.54 miles

  • By train

    BERLIN HAUPTBAHNHOF At 0.9km / 0.56 miles

  • By train

    BERLIN-OSTBAHNHOF At 4km / 2.49 miles

  • By train

    BERLIN-ZOOL.GARTEN At 4km / 2.49 miles

GPS :52.53024, 13.381882

Our accommodation(s)

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers. Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with queen-size bed and garden view

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with king-size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Twin room

  • Max. number of persons: 2
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with one double bed and garden view

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 155 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 82 people

Find out more

Our guest reviews for
Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,386 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,775 reviews

exactly valid for my purpose

Customer review rating 4.5/5

Michael Business - 16/10/2020 Confirmed reviews ALL

comfortable stay in spite of covid 19

Dear Mr. W., thank you very much for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! With best regards, stay safe. Your Guest Relation Team

Excellent location, fourth time staying here. Friendly helpful staff!

Customer review rating 4.5/5

Paul Families - 14/10/2020 Confirmed reviews ALL

Friendly and relaxing despite coronavirus measures

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to welcome you back to Berlin soon! Sincerely, Your Guest Relation Team

Budget airline run by kids

Customer review rating 4.5/5

Stressed G. Business - 09/10/2020 Confirmed reviews ALL

Tedious. Staff constantly trying to sell add-ons, while at the same time not being able to provide basics. Even now: I get a reminder (!) to participate in a survey, but am still waiting for the bill I need for my company, which I asked for BEFORE I started to travel. Kids at the reception were constantly out of their depths, not knowing this or that; information was not transferred between staff members. Room was a bit weird too: one tiny pillow, bed with a window to the toilet seat, magnifying mirror but no suitable light to use it, having to use an „egg-timer“ clock to use the big light in the bathroom....

Sehr geehrte Frau Dr. L., vielen Dank für Ihr Feedback. Ich habe Ihnen in einer separaten E-Mail, inklusive Rechnugnsanhang, geantwortet und hoffe Ihr Anliegen klären zu können. Herzliche Grüße aus Berlin, Marco Subirge G. Experience & Front Office Manager

Good stay!

Customer review rating 4.5/5

Thibaud Couples - 08/10/2020 Confirmed reviews ALL

Nice hotel, with very good location. I appreciate the measures taken against Covid - these were stringent but did not affect our stay.

Dear Mr. Thibaud, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back to Berlin soon. Sincerely, Your Guest Relation Team Mercure Hotel Berlin City

5 star plus staff service

Customer review rating 4.5/5

Anonymous Families - 07/10/2020 Confirmed reviews ALL

see above

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back soon! Sincerely, Your Guest Relation Team Mercure Hotel Berlin City

Good location.

Customer review rating 4.5/5

Christian Solo - 07/10/2020 Confirmed reviews ALL

I paid a bit extra for a ‘superior’ room. But, in fact, the room I got was exactly the same as the ‘standard’ room I got the previous time I had stayed at this same hotel. So I am confused as to the room classifications. They seem to be all identical.

Dear Christian C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After checking your bookings let me clarify our room categories. The main difference between the categories is the location in our hotel. Our superior rooms have a garden view and offer a very calm atmosphere. For your stay in August we gave you a free upgrade to this category thats why it probably feels like the same room. The additional difference was the size of the matress. Due Covid 19 situation the ALLSAFE label was developed by Accor and represents our new hygiene standards and cleaning protocols. Appropriate independent audits ensure that these standards are met in all certified hotels. It also includes to remove the amneties from the rooms like those you mentioned. We still offer all services from the reception which has been requested from the guests on spot. At Mercure, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Larissa Wrobbel Guest Realtion Team

Slightly disappointing

Customer review rating 4.5/5

M. Business - 30/09/2020 Confirmed reviews ALL

I changed hotel (and chain) for an annual trip to Berlin having previously used the Mercure in Munich (excellent) and Bochum (reasonable but shortened by the start of lockdown in Germany). The location was good but there was no upgrade despite the hotel being quiet and silver status, no room cleaning on Sunday and no information about this in advance, apparently no points on this booking although I wasn't made aware of this in advance and reception was unable to print my invoice at check out and the promised email containing this has yet to arrive (over 50 hours after departure). This last issue also happened with my stay in Bochum in March and I am beginning to wonder if this is some sort of regular system issue with Mercure. The hotel is adequate and well located and the staff were helpful but overall not quite what I had hoped for. I do understand the issues around coronavirus but we, the customers, are also put under the same strain.

Good location with good parking

Customer review rating 4.5/5

Nick B. Couples - 29/09/2020 Confirmed reviews ALL

We were disappointed that the restaurant was not open for evening meals. The breakfast pre-ordering process was a little complicated. We understand that both of these were due to the COVID precautions.

Friendly staff!

Customer review rating 4.5/5

Ray N. Families - 25/09/2020 Confirmed reviews ALL

We were very pleased with our stay. Friendly staff, and well located for transport connections. We would stay there again!

well located, all good- people nice

Customer review rating 4.5/5

Anonymous Business - 08/09/2020 Confirmed reviews ALL

na

Great location. Comfortable.

Customer review rating 4.5/5

Christian C. Solo - 02/09/2020 Confirmed reviews ALL

2 nights. Everything was OK. Comfortable and clean. Helpful staff. Some of the rooms need more amenities, however, eg a kettle and tea & coffee.

Well located

Customer review rating 4.5/5

Anonymous Couples - 30/08/2020 Confirmed reviews ALL

Well located near train station, but the room and bathroom are small, and the breakfast is not good. Compared with this hotel, there would be better hotels in Berlin.

Good Location..

Customer review rating 4.5/5

Nimil D. Couples - 18/08/2020 Confirmed reviews ALL

Clean and well located but lower comfort compared to other Mercure's I have stayed... much smaller room,no fridge etc...

Good stay

Customer review rating 4.5/5

Piercarlo Couples - 10/08/2020 Confirmed reviews ALL

in the hotel the rules to fight the Corona Virus were well adopted. The personnel was kind and professional

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, even though we nee dto adapt our services to new standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johanna Boss stellvertretende Direktorin

Great hotel, felt 100% Covid-safe

TripAdvisor rating 4.0/5

pursselledward Business - 29/07/2020 TripAdvisor review

I have stayed here many times before, as it is brilliantly located for the main station, the TXL bus from Tegel Airport, and many of the important sites in central Berlin. The hotel and all of the staff are charming. It is in a quiet part of the city centre, so if you want quiet you can get that; but if you want hustle and bustle that is only a short distance away. Anyone who is worried about travel due to Covid-19 I felt absolutely safe at all times while in Berlin and while staying here.

Well located

Customer review rating 4.5/5

Annika F. Friends - 20/07/2020 Confirmed reviews ALL

I liked the location and the staff were also really nice, but I think some people were nicer and more polite than other. But everything was in the green area. The breakfast was delicious and the hotel room was very clean. All in all i felt good.

good stay as always

Customer review rating 4.5/5

Anonymous Business - 16/07/2020 Confirmed reviews ALL

Extremely well located, staff was amazing as always. The rooms are small but well maintained. Breakfast was great, taking the COVID-19 pandemic and associated restrictions into account. I plan to return next month :-)

Friendly staff in a convenient location

Customer review rating 4.5/5

Mudlark Solo - 20/03/2020 Confirmed reviews ALL

Such a good hotel. I was greeted with genuine friendliness at reception, with a gift of two large cookies (that might have related to my premium status). Allowed early check-in. Comfortable and quiet room. Hotel is only two tram stops, or a 10-15 minute walk, from the Hauptbahnhof. A U-bahn station is nearby.

Dear Mr.H., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johanna Boss stellvertretende Direktorin

Great location, excellent staffs

Customer review rating 4.5/5

Peichun L. Solo - 20/03/2020 Confirmed reviews ALL

Wonderful Like 2 nd home

Dear Peichun L., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially during this hard times we really appreciate your words are more than ever we actually mean it, when we say: We are looking forward to welcoming you at our hotel soon! Sincerely, Johanna Boss stellvertretende Direktorin
Customer review rating 4.5/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

alles gut!

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