Mercure Hotel Berlin City 4 stars

We've visited this hotel frequently over the years. Recently the second time this year. The location is just right for us. The room is comfortable and clean - a great bed! Housekeeping very satisfying. The staff is both professional and friendly. Beeing met for breakfast With "Einen wunderschonen guten Morgen" and a bright smile is a nice start on a day. We feel welcome! The same goes for Restaurant/Bar Relax - good drinks and food and a very nice and professional lady (her photo is in the elevator). We recommend your hotel to any one planning to go to Berlin. And we'll be back!

The building might originate from the DDR-era as the guest rooms as well as public areas were sizewise minimalist. It was a bit challenging to accommodate two adults with luggage in a Privilege Room. The breakfast room felt cramped as it was operating with full capacity. Despite of the compact space everything had been decorated brightly with fresh, modern flair and the rooms were looking nice. Especially the bathrooms were reshaped very well in order to give impression of more space. The best part of this hotel is the staff - very friendly, professional and hospitable. The location is central with good public transportation available. Wine selection at the bar was wide and of good quality.

The hotel is fine, good location, the tipical and confortable rooms, and very quiet. But. I am a platinum level member of le club accorhotels. (also i have accor business card), spending aproximatIy 80 nights in accor hotels every year. I reserved 6 rooms, 5 normal for my collageues and a better one for myself. Everything was ok, but the hotel missed totally of my platinum extras, no welcome drink, no extra amenities or little present in my room, no room upgrade etc. Just they did not given the usual extra things that i have in every accor hotel in the world. It is a lack of attention, please correct it, maybe other guest are not so generous than me. regards, Peter T.

Great stay overall however the WiFi kept dropping out which was really annoying! Staff, breakfast, room, cleanliness, check out time were all brilliant.

This hotel is in a great location for exploring Berlin and all it's attractions and restaurants. The rooms are comfortable and, for a city hotel, it is very quiet, and the room clean and well maintained. The staff are friendly and polite and a relaxed and enjoyable hotel environment.

good

Friendly and helpful staff. Clean, quiet, nicely decorated room with comfortable bed, functional desk and adequate storage.

What went well: - check-in in my room earlier than expected - check out went smoothly - bed was comfortable - bathroom clean What went oddly wrong: - small duvet for a large bed - reception told me that was the only size available - room service extremely rude (when I called the restaurant officer, he picked up saying "sorry, I was on the toilets". Then refused to take my order because my credit card was not registered (!), I had to go down, give - once again - my credit card to the reception and then finally got granted a meal!) - food incredibly scarce for a "Ceaser salad", here's what I had: https://photos.app.goo.gl/JAb2yYNQjhdhjxum7 - Window of my room 623 was whistling during the night, waking me up. - I had to ask for the WiFi code (which was forgotten because I was re-checking in) - WiFi kept on disconnecting I was surprised by such a service that I never faced while staying at one of your hotels. Thanks, Pierre

Overall satisfied with the stay.

Amazing:-)

The people were nice and welcoming

Usually love the Mercure but this time a few things let it down. 1. On day one we had 2 wash clothes, day 2 we only had one and day 3 and 4 none at all !! 2. Two nights in a row they had a large screen showing a very noisy match in the bar, I pointed out that no one was watching it but they would not turn it off, it even got to the point were my husband and I were the only 2 in the bar and they still wouldn't switch it off, we give up and left as well so they had it showing to an empty bar. 3. there was a an unnecessary large pane of glass between the bathroom and bedroom, i did eventually realise that there was a blind, however, although this gave privacy it didn't block light or sounds

Small room, no fridge, no water free (but the first night), bed not comfortable, small and flat pillow

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We were extremely satisfied with our stay at the hotel. Perfect location, confortable room, lovely breakfast and very pleasant staff.