Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.6/5 2,674 reviews

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Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,674 reviews

Customer review rating 1.5/5

Sarina S. Families - Confirmed reviews ALL

Dear S., Thank you for taking the time to share your experience at the Mercure Hotel Berlin City. I sincerely apologize for the discomfort you experienced during your stay, and I appreciate your feedback as it helps us identify areas that require our attention. I am sorry to hear about the challenges you faced with the temperature in your room. It is our priority to ensure that all guests have a comfortable environment, and I regret that we did not meet this standard for you. Our air conditioning system is designed to provide adequate cooling, but I recognize that there may have been an issue in your case. Your comments regarding the room temperature have been noted and will be reviewed with our maintenance team to ensure we can improve in the future. Your experience is important to us, and I hope you feel a understood with our solution we already sent you on personal way. All the best and best regards, Larissa Wrobbel Guest Relation

Customer review rating 2.5/5

Arjun M. Couples - Confirmed reviews ALL

Dear A.M., Thank you for your feedback regarding your recent stay at Mercure Hotel Berlin City. I sincerely apologize for the discomfort caused by the absence of air conditioning during your visit. Your comments regarding the cleanliness of the carpets and the friendliness of our service team have been duly noted, as we strive to ensure a pleasant experience for all our guests. We appreciate your insights and hope you will consider us again in the future. Larissa Wrobbel Guest Relation

Customer review rating 5.0/5

James C. H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for your kind words regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you found our location convenient and enjoyed the comfort provided by our air conditioning during the heatwave. Our team strives to ensure guests have a pleasant experience, and your feedback is greatly appreciated. Best regards, Larissa Wrobbel Guest Relation

Customer review rating 4.5/5

Francis L. Business - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your positive feedback regarding your recent stay at Mercure Hotel Berlin City. We are pleased to hear that our location was convenient for your business meeting. Our team strives to provide a comfortable and accessible experience for our guests, and your satisfaction is our priority. Sincerely, Larissa Wrobbel Guest Relation

Customer review rating 1.0/5

Charalampos K. Business - Confirmed reviews ALL

Dear C. K., Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Berlin City. I sincerely apologize for the inconveniences you experienced with your room's lock and the air conditioning. We strive to provide a comfortable experience for all our guests, and your comments will be reviewed to enhance our services. We appreciate your understanding and hope to welcome you back in the future. Larissa Wrobbel Guest Relation

Other web-users rate our hotel

  • 1,239 reviews 9.6/10 Location
  • 1,513 reviews 6.8/10 Room
  • 1,356 reviews 8.9/10 Service
  • 47 reviews 5.2/10 WiFi
  • 813 reviews 9.2/10 Breakfast
  • 777 reviews 5.5/10 Comfort
  • 659 reviews 7.6/10 Cleanliness
  • 221 reviews 7.9/10 Food

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