Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,442 reviews

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Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,442 reviews

TripAdvisor Rating  2.6/5  52 reviews

Customer review rating 4.5/5

Chee K. W. Couples - Confirmed reviews ALL

Helpful and friendly staff. Noted that the down button on the 4th floor is not working as lift will bypass the 4th floor when we wanted to go down to the GF. . We have to press the up button , enter the lift and then press the ground floor button once inside the lift. Perhaps under staff or staff required to multitasks and not at the service station e.g. ordering food at the restaurant or at the front desk.

Dear Chee, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 4.0/5

Marites D. Families - Confirmed reviews ALL

I always stayed in Mercure Hotel because of the price is good and the area as well which is closed to the city.

Dear Marites, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 5.0/5

Amanda M. Families - Confirmed reviews ALL

Spacious room that’s well located to the city. Great value for money. The room was clean and the bed was comfy. I booked last minute - for a great rate and got upgraded to a balcony room. Easy check in and check out.

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Had everything we needed, would stay again.

TripAdvisor rating 5.0/5

WSAH TripAdvisor review

We stayed in room 503 as i was with my daughter for a hospital apointment nearby and needed a twin room. It was also with a balcony. The room was clean and had everything we needed. Tv, very good working air con, full length mirror, bedside lamps, kettle, tea and coffee, milk in fridge. Ironing board, hairdryer. A comfy chair. The staff were very nice. The food in the restaurant for dinner was very nice and well priced. I was a little concerned due to many negative reviews, however we would happily stay again. The price did end up being the same as booking dot com the day before and as an accor member, I thought that was odd, particularly as reservations would not discount, however that does not affect the quality of our stay.

Customer review rating 4.0/5

Joan P. Families - Confirmed reviews ALL

The room was ok but it had only one chair.Also it would have been nice if there had been biscuits in the room

Thank you for sharing your feedback with us. We appreciate your comments regarding the room setup and amenities. We understand how having an additional chair and in-room biscuits can enhance comfort, and your suggestions have been noted and shared with our team for future consideration. We hope to have the opportunity to welcome you again and provide an even more comfortable stay next time. Regards, Mercure Perth on hay team

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Other web-users rate our hotel

  • 739 reviews 8.5/10 Location
  • 1,219 reviews 5.2/10 Room
  • 960 reviews 7.2/10 Service
  • 16 reviews 8.1/10 WiFi
  • 514 reviews 4.2/10 Cleanliness
  • 324 reviews 5.4/10 Breakfast
  • 269 reviews 3.4/10 Vibe
  • 207 reviews 3/10 Amenities

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