Swissôtel Wellness Resort Alatau Almaty

Swissôtel Wellness Resort Alatau Almaty 5 stars

TripAdvisor rating 4.5/5 19 reviews

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Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

ALLSAFE approved hotel

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE QUARTER

A truly unique and carefully cultivated culinary concept that transports guests to a gastronomic journey like no other. Whereas an exquisite flavours that fuse East and West, introduce guests to beloved Mediterranean Cuisine.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  19 reviews

They add extra items to your hotel room charge service, and overcharge you.

TripAdvisor rating 3.0/5

407nuraa Families - TripAdvisor review

I stayed 3 nights there mid August. Flying from California was exhausting after a long-haul flight. Thanks to a receptionist lady she allowed me to stay and get some sleep in a temporary room until my room was available. During our 3 nights stay we experienced several barge-ins into our room by the hotel staff. They knock on the door and before you have the time to answer they open the door with their key and enter. One time my sister was in the shower and a man (the hotel staff) came into our room looking for a baby basinet in the closet (I'm guessing for the other guests) and scared my sister so badly. During our stay we charged our lunch and dinners to the room, and when I was checking out I saw there were multiple extra charges for the total of like 40 000 or 50 000 tenge that I never ordered. They just added them to your bill. Total scam! Please take photos of the receipts for the meals you charged to the rooms. They don't give you the copies when signing to your room. The staff has zero hospitality training and the breakfast servers/waiters are never happy and have these angry expressions on their faces. I paid a lot of money to enjoy my stay in the Motherland and it is not my fault that you are not happy at the job. I shouldn't be inconvenienced by that. Also, the shower is awful, water leaks outside the base. They also called my room after midnight and woke me up when I had to get up at 4am for my flight. I was not reimbursed for the overcharge.

Dear 407nuraa, thank you for your review! We are glad that you liked the hotel and its cleanliness. Also we sincerely apologize for all inconveniences that you had to face due to the staffs' unprofessionalism. All your remarks about the shower, extra charging, barge-ins to the room definitely will be noted and handled by proper departments. Our staff having weekly trainings to improve the service and hopefully, your next visit in Swissôtel Wellness Resort Alatau Almaty will be much better. Sincerely, the Guest Relations Department

Highly recommended

TripAdvisor rating 5.0/5

230ibrahimc Families - TripAdvisor review

We went to Swissotel for our anniversary. Located only 30 minutes from the city centre, it is located in a green area with a beautiful mountain view. Located right next to Alatau golf course (at walking distance or with buggy). The Spa was simply amazing. The GM Ozgur Celik and his team have done a great job creating a high quality wellness resort for a very easy city-escape.

Dear Ibrahim C, Thank you very much for sharing this review of your recent stay at Swissotel Wellness Resort Alatau Almaty . We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Guest Relations Department

The best place to stay in Almaty

TripAdvisor rating 5.0/5

mariasL4492QP Families - TripAdvisor review

what a wonderful resort! surrendered by golf course, hotel is located next to the lake, with picturesque Mountain Views, amazing recently renovated facilities, cozy rooms (with shataffs in the bathroom, additional benefit for middle eastern visitors). really nice spa, with Hamman steam, several indoor and outdoor pools, gym and kids club. all hotel staff are super friendly and helpful. we had a minor noise related issue and manager Aidyn went out of his way to help us find a solution, highly appreciated. go for deluxe room, as standard room is on a smaller side (if you are staying with kids). loved our stay, will be back for sure <3

Dear MariasL4492QP, thank you for your feedback! We are very pleased that you liked our hotel, location, view, rooms, spa and staff with provided service. We will tell your gratitude to Aidyn and also we would like to apologize for inconveniences with the noise. Hopefully, your next stay will be even better and memorable. Sincerely, the Guest Relations Department

A superb retreat

TripAdvisor rating 5.0/5

IrinaI96 Families - TripAdvisor review

Had an wonderful relaxing getaway at Swissotel Almaty for a few days in July. The resort has everything you'd expect from a quality 5-star hotel. Our room was modern, with smart home systems and up-to-date décor. Everything was sparkling clean. The food was consistently great (especially the pastries, thankfully there is a gym and several swimming pools!), with an impressive breakfast variety. We spent most of our time making good use of the spa facilities with its variety of indoor/outdoor swimming pools. The grounds are huge and beautifully maintained, there is a cute lake and lots of paths on which to meander. Really get the feeling of being away from it all in nature despite the city location. The best part was the staff - everyone was super friendly, polite, and nothing was too much trouble. Excellent experience all around, would definitely recommend.

Dear Irinal96, thank you for your great review! We are more than happy that you liked the hotel, staff, our services and that you were able to enjoy your stay and everything was on the highest level. We will be waiting for you to come again and hopefully your next experience in Swissôtel Wellness Resort Alatau Almaty will be even better. Sincerely, Guest Relations Department

Birthday party!

TripAdvisor rating 5.0/5

Kitty1509 Friends getaway - TripAdvisor review

I would like to say thank you for all team of Swissotel for the good dishes and nice atmosphere on 11th of November. Very recommend to stay and have lovely weekends in the hotel. Wish you all the best

Dear Guest, Warmest greeting from Swissotel Wellness Resort Alatau Almaty! We would like to thank you for such a wonderful review. For our hotel's team it means a lot and work for us to be better and provide you with the highest service. Looking forward to meet you ones again! Sincerely yours,

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Other web-users rate our hotel

  • 64 reviews 8.1/10 Location
  • 114 reviews 7.8/10 Room
  • 120 reviews 6.3/10 Service
  • 78 reviews 9.6/10 Amenities
  • 49 reviews 8.5/10 Wellness Area
  • 48 reviews 9.2/10 Breakfast
  • 37 reviews 7.9/10 Cleanliness
  • 36 reviews 9.6/10 Vibe

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