Swissôtel Wellness Resort Alatau Almaty 5 stars

Name: New hotel in Almaty, Kazakhstan, with innovative health center Swissôtel Wellness Resort - ALL
Address: Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, ALMATY, A32BOF2, KZ
Telephone: +77273910101
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 284 reviews

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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

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Swissôtel Wellness Resort Alatau Almaty

Located in a forest area in the outskirts of Almaty, Kazakhstan, Swissotel Wellness Resort Alatau Almaty invites for a laid-back leisure, preventive healthcare, SPA and sport activities. The hotel's key feature is an innovative medical and fitness center including family Purovel SPA and pool. Stay in good shape even away from home at a basketball ground, tennis court and gym.

On business trips, you may take advantage of well-equipped conference halls, whereas for weddings and celebrations the hotel has a large ballroom and outdoor event space. The variety of dishes in restaurants will suit the most sophisticated taste. Swissôtel Wellness Resort Alatau, Almaty warmly welcomes you. Here, we blend a unique living experience with delightful activities and refined taste. Indulge in luxury and make lasting memories.
Özgür Çelik General Manager

Hotel extras

LOCATION. At the heart of everything you need.
PÜROVEL SPA & SPORT. Take time for yourself.
RESTAURANTS & BARS.
CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.
GUEST ROOMS.

Our accommodation(s)

Room

Classic Room Mountain View with 1 King size bed

2 pers. max
36 m² / 387 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Mountain view

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Room

Classic Room Mountain View with twin beds

2 pers. max
36 m² / 387 sq ft

Bedding 2 x Twin bed(s)
Views: Mountain view

See availabilities

Room

Classic Room Panoramic Mountain View with 1 King size bed

2 pers. max
36 m² / 387 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Room

Classic Room Panoramic Mountain View with twin beds

2 pers. max
36 m² / 387 sq ft

Bedding 2 x Twin bed(s)
Views: Panorama view

See availabilities

Room

Deluxe Room Mountain View with 1 king size bed

3 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view

See availabilities

Room

Deluxe Room Mountain View with twin beds

3 pers. max
50 m² / 538 sq ft

Bedding 2 x Twin bed(s)
Views: Mountain view

See availabilities

Room

Deluxe Room Panoramic Mountain View with 1 king size bed

3 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Room

Deluxe Room Panoramic Mountain View with twin beds

3 pers. max
50 m² / 538 sq ft

Bedding 2 x Twin bed(s)
Views: Panorama view

See availabilities

Suite

Deluxe Suite with 1 king size bed

3 pers. max
63 m² / 678 sq ft

Bedding 1 x King size bed(s)
Views: Park view

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Suite

Grand Deluxe Suite with 1 king size bed and a sofa

3 pers. max
95 m² / 1022 sq ft

Bedding 1 x King size bed(s)
Views: Park view

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Suite

Executive Junior Suite Panoramic Mountain View with 1 king size bed

3 pers. max
66 m² / 710 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Suite

Executive Suite Panoramic Mountain View with 1 king size bed

3 pers. max
110 m² / 1184 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

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Suite

Executive Grand Suite Panoramic Mountain View with 1 king size bed

3 pers. max
150 m² / 1614 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Suite

Presidential Suite with 1 king size bed

3 pers. max
370 m² / 3982 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view

See availabilities

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

+7 727 391 0101

ALMATY 1

Railway station

Access: 23 km / 14.29 mi 5 hrs walk / 30 min drive

Shuttle

Additional charge

Shuttle on call

Swissotel Wellness Resort Alatau Almaty is located in beautiful relaxing forest area near the lake at the western edge of Almaty

Wood/forest

Moxie bar

Bar

The Quarter

Restaurant and cafe district

Cafe Swiss

Bar

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE QUARTER

A truly unique and carefully cultivated culinary concept that transports guests to a gastronomic journey like no other. Whereas an exquisite flavours that fuse East and West, introduce guests to beloved Mediterranean Cuisine.

Wellness Restaurant

Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food

Astau Restaurant

Authentic flavors of vast Central Asia - from savoring the traditional Kazakh beshbarmak and delightful meat delicacies to indulging in the aromatic Uzbek plov, the freshest kuyrdak, every dish promises to be a delightful journey for your taste buds.

Phoenix Restaurant

Nestled gracefully by the tranquil lake, Phoenix restaurant provides an unrivaled dining experience. Our culinary artisans have meticulously curated a sophisticated menu, showcasing the finest steaks, premium meats and the freshest seafood.

MOXIE BAR

Chic and contemporary - yet casual, the Moxie Bar is the perfect spot to enjoy an occasional drink with friends, colleagues or cosy date night for couples

CAFE SWISS

A traditional lobby lounge for both work and chill to enjoy sweet and savoury snacks, afternoon tea and bespoke cocktails in an open yet intimate atmosphere.

POOL BAR

Surrounded by garden landscapes of Swissotel Alatau, the Pool Bar is a perfect place to enjoy the afternoon sun by the pool with a refreshing cocktail in hand.

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 768 m² / 8266 sq ft
Maximum seats capacity: 350
Maximum capacity for banquets: 300

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 284 reviews

Chul J. Friends - 5/19/2026 Confirmed reviews ALL

Dear Chul J., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our prime location and the stunning mountain views. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Eldar B. Families - 5/14/2026 Confirmed reviews ALL

When I booked the hotel I was told that overall price with breakfast and 1 additional bed will be 210,000kzt. While we arrived at the hotel we were charged additionally for 12,000kzt for additional bed which is absolutely unacceptable since additional bed is complimentary across hotels worldwide. During check out I raised that concern to receptionist and was told that payment will be returned and someone from hotel will call me, but I didn’t receive my money and nobody called me.

Dear Eldar B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the confusion regarding the additional bed charge, as it is our intention to provide clarity in our pricing. We understand how important this matter is and regret that you did not receive a follow-up regarding the payment issue you raised at checkout. Our team strives to ensure every guest has a pleasant experience, and your comments will be reviewed to improve our service. Thank you once again for your valuable insights. Kind regards, Swissôtel Wellness Resort Alatau Almaty

Danish M. Families - 5/14/2026 Confirmed reviews ALL

Dear Danish M., Thank you for taking the time to share your feedback with us following your stay. We are sorry to learn that your experience did not fully meet your expectations. Please be assured that all guest comments are taken seriously and shared with the relevant teams for review and improvement. Our goal is always to provide attentive service and a comfortable stay for all our guests. We appreciate your observations regarding the maintenance, housekeeping, and breakfast experience, and we will continue working with our team to improve communication and overall guest satisfaction. Thank you once again for your valuable feedback. We truly appreciate your visit and hope to have the opportunity to welcome you and your family again in the future for a much smoother experience. Kind regards, Guest Relations Department

Mukhtar T. Families - 5/12/2026 Confirmed reviews ALL

Dear Mukhtar T., Thank you for sharing your feedback with us. We sincerely apologize that your arrival experience did not meet your expectations and that you had to wait for your room upon check-in. We fully understand how tiring travel can be, and we regret the inconvenience caused. We truly hope to have the opportunity to welcome you again in the future and provide you with a much smoother and more comfortable experience to make up for this impression. Regarding breakfast timings, please kindly note that on weekends breakfast is served until 11:00 AM. After this time, the restaurant temporarily closes for re-setup before reopening for lunch service at 12:30 PM. However, guests are always welcome to order breakfast to the room from our room service menu for additional convenience. We also appreciate your suggestion regarding extended breakfast hours, and your comments will certainly be shared with the relevant team for consideration. Thank you once again for taking the time to share your feedback. We truly value all guest comments as they help us continue improving our services. Kind regards, Guest Relations Department

Vishal S. Families - 5/7/2026 Confirmed reviews ALL

Dear Vishal S., Thank you for your kind words. We are delighted to hear that you had a lovely experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Web-users rating

Other web-users rate our hotel

241 reviews 7.6/10 Location
518 reviews 7.6/10 Room
657 reviews 8.2/10 Service
386 reviews 9.1/10 Amenities
305 reviews 7.6/10 Food
206 reviews 8.6/10 Wellness Area
196 reviews 8.8/10 Breakfast
181 reviews 9/10 Vibe

10 reviews 7.9/10 Location
30 reviews 6.2/10 Room
45 reviews 8.1/10 Service
19 reviews 9/10 Amenities
17 reviews 7.8/10 Food
11 reviews 8.4/10 Wellness Area
9 reviews 8.8/10 Vibe
8 reviews 8.6/10 Breakfast

12 reviews 7.3/10 Location
18 reviews 6.1/10 Room
22 reviews 8/10 Service
12 reviews 9.1/10 Amenities
12 reviews 7.1/10 Food
10 reviews 8.5/10 Vibe
6 reviews 8.6/10 Breakfast
6 reviews 4.8/10 Value

6 reviews 7.8/10 Location
8 reviews 7.4/10 Room
10 reviews 8.5/10 Service
6 reviews 8/10 Food
5 reviews 7/10 Comfort

Frequently asked questions

Where is the hotel location and how can I get there?

What types of rooms are available?

The Swissôtel Wellness Resort Alatau Almaty offers a variety of rooms and suites. Our Classic Rooms feature separate sleeping, living, and working areas with a spacious balcony, available with 1 King size bed (offering garden or mountain views) or twin beds (with mountain views). Panorama View Classic Rooms are also available with either a King size bed or twin beds. Deluxe Rooms, located on upper floors, provide contemporary furniture and large picture windows with mountain or panorama views, and come with either 1 King size bed or twin beds. For more expansive accommodations, we offer several suites: the Grand Deluxe Suite with 1 king size bed and a sofa (park view), the Executive Junior Suite Panoramic Mountain View with 1 king size bed, the Executive Suite Panoramic Mountain View with 1 king size bed (featuring a separate living room and private balcony), the Executive Grand Suite Panoramic Mountain View with 1 king size bed (with a separate living room and dining area), and the luxurious Presidential Suite with 1 king size bed (including a dressing room, separate meeting space, and private kitchen). Many rooms and suites can accommodate an extra bed for a child or adult on request, making them suitable for families, and offer distinct living/working areas ideal for business travelers.

What catering options are available?

Swissôtel Wellness Resort Alatau Almaty offers several dining options. THE QUARTER serves Mediterranean cuisine and is open Monday-Friday from 7:00 AM to 10:30 PM, and Saturday-Sunday from 7:00 AM to 11:00 PM, offering Halal and Vegetarian menus. Wellness Restaurant specializes in healthy eating, including vegan and vegetarian classics and raw food, and is open daily from 8:00 AM to 8:00 PM, providing Gluten-free, Halal, and Vegetarian menus. Phoenix restaurant features a sophisticated menu with steaks, premium meats, and seafood. For lighter fare and drinks, Café Swiss is a lobby lounge open daily from 8:00 AM to 11:00 PM, and the POOL BAR is open daily from 11:00 AM to 8:00 PM. Room service is also available for cold snacks and hot meals.

What are the check-in and check-out times?

At the Swissôtel Wellness Resort Alatau Almaty, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Members of the ALL Accor program benefit from privileged conditions and late departure. If you are not a member, you can also request a late check-out when booking online, upon arrival, or directly with reception the day before or on the day of departure. A delayed departure can sometimes be offered until 1:00 PM-2:00 PM.

How can I book a stay?

To book your stay at Swissôtel Wellness Resort Alatau Almaty, visit the official all.accor.com website or use the ALL Accor application. Using these official channels guarantees you the best rates, flexible conditions, and ALL loyalty points. If you wish to offer a stay to a loved one, you can book directly in their name or choose a gift card available at ALL Accor, Fairmont, Raffles, or Swissôtel. For existing reservations, if you prefer to pay for another person, please contact our reservations department to arrange payment. Please note that ALL points and benefits are always credited to the traveler staying, even if another person paid for the reservation.

Are there any special offers or discounts available?

Swissôtel Wellness Resort Alatau Almaty regularly offers special deals and discounts, primarily through our ALL Accor loyalty program. By becoming a free member, you enjoy preferential rates year-round, often 5% to 10% off, and access exclusive offers with up to 30% or 40% off. For the best guaranteed rates and to earn loyalty points, we recommend checking the Deals section on all.accor.com and booking directly.