Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.6/5 307 reviews

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Swissôtel Wellness Resort Alatau Almaty - Image 1
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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  307 reviews

Customer review rating 5.0/5

Colin J. Friends - Confirmed reviews ALL

The staff are amazing , from Zhan at the front , malika in the moxy bar and the other other lovely girl at phoenix( I apologies for forgetting her name . But the guy who deserves huge applause is the young man who runs the shisha like a true professional !!

Dear Colin J., Thank you for your generous feedback. We are delighted to hear that you felt at home during your stay and that our staff made a positive impression on you. Your kind words are truly appreciated. We look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Faris A. Couples - Confirmed reviews ALL

From the moment I contacted the hotel before my arrival, the experience was outstanding. I informed them that I was visiting for a special occasion, and the Guest Relations team went above and beyond to make my stay truly memorable. Their response time was always fast, and they were incredibly helpful with every request. They assisted me with arranging a car rental and even supported me during the rental process by helping with translation when needed. Their genuine care, attention to detail, and commitment to ensuring I had a smooth and enjoyable stay made a huge difference. I would also like to thank the entire hotel team. The reception staff, room service team, housekeeping, and café staff were all professional, friendly, and consistently provided excellent service throughout my stay. Every interaction reflected a high level of hospitality and dedication to guest satisfaction. This was one of the best hotel experiences I have had, and the team truly made my stay more enjoyable and memorable than I could have imagined. Thank you all for your exceptional hospitality. I look forward to returning again in the future. ⭐⭐⭐⭐⭐

Dear Faris A., Thank you for sharing your wonderful experience at Swissôtel Wellness Resort Alatau Almaty. We are delighted to hear that your stay exceeded your expectations and that our Guest Relations team was able to make your special occasion even more memorable. It is heartening to know that their prompt responses and assistance with your car rental contributed positively to your visit. We take great pride in our staff's commitment to providing a high level of hospitality, and your kind words regarding our reception, room service, housekeeping, and café teams are truly appreciated. Your feedback serves as a great motivation for our team to continue delivering exceptional service. We are grateful for your recognition and look forward to welcoming you back for another memorable stay in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.0/5

Divyansh A. Families - Confirmed reviews ALL

Great especially Guest relations and Phoneix Supervisor Murray

Dear Divyansh A., Thank you for your positive feedback regarding your experience at our Aquatonic Pool and for recognizing our Guest Relations team, particularly Murray. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back soon. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Chul J. Friends - Confirmed reviews ALL

Excellent views to mountains and comfortable stay

Dear Chul J., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our prime location and the stunning mountain views. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 2.5/5

Eldar B. Families - Confirmed reviews ALL

When I booked the hotel I was told that overall price with breakfast and 1 additional bed will be 210,000kzt. While we arrived at the hotel we were charged additionally for 12,000kzt for additional bed which is absolutely unacceptable since additional bed is complimentary across hotels worldwide. During check out I raised that concern to receptionist and was told that payment will be returned and someone from hotel will call me, but I didn’t receive my money and nobody called me.

Dear Eldar B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the confusion regarding the additional bed charge, as it is our intention to provide clarity in our pricing. We understand how important this matter is and regret that you did not receive a follow-up regarding the payment issue you raised at checkout. Our team strives to ensure every guest has a pleasant experience, and your comments will be reviewed to improve our service. Thank you once again for your valuable insights. Kind regards, Swissôtel Wellness Resort Alatau Almaty

Other web-users rate our hotel

  • 244 reviews 7.8/10 Location
  • 520 reviews 7.8/10 Room
  • 666 reviews 8.4/10 Service
  • 391 reviews 9.1/10 Amenities
  • 307 reviews 7.6/10 Food
  • 207 reviews 8.7/10 Wellness Area
  • 197 reviews 8.7/10 Breakfast
  • 184 reviews 9.2/10 Vibe

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