Swissôtel Wellness Resort Alatau Almaty

Swissôtel Wellness Resort Alatau Almaty 5 stars

TripAdvisor rating 5.0/5 16 reviews

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Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

ALLSAFE approved hotel

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

Telephone +7 727 391 0101

  • By plane

    INT AIRPORT ALMATY At 28km / 17 miles - Shuttle paying

  • By train

    ALMATY 1 At 23km / 14 miles

GPS:43.19633, 76.81227

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE QUARTER

A truly unique and carefully cultivated culinary concept that transports guests to a gastronomic journey like no other. Whereas an exquisite flavours that fuse East and West, introduce guests to beloved Mediterranean Cuisine.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  16 reviews

The best place to stay in Almaty

TripAdvisor rating 5.0/5

mariasL4492QP Families - TripAdvisor review

what a wonderful resort! surrendered by golf course, hotel is located next to the lake, with picturesque Mountain Views, amazing recently renovated facilities, cozy rooms (with shataffs in the bathroom, additional benefit for middle eastern visitors). really nice spa, with Hamman steam, several indoor and outdoor pools, gym and kids club. all hotel staff are super friendly and helpful. we had a minor noise related issue and manager Aidyn went out of his way to help us find a solution, highly appreciated. go for deluxe room, as standard room is on a smaller side (if you are staying with kids). loved our stay, will be back for sure <3

Dear MariasL4492QP, thank you for your feedback! We are very pleased that you liked our hotel, location, view, rooms, spa and staff with provided service. We will tell your gratitude to Aidyn and also we would like to apologize for inconveniences with the noise. Hopefully, your next stay will be even better and memorable. Sincerely, the Guest Relations Department

A superb retreat

TripAdvisor rating 5.0/5

IrinaI96 TripAdvisor review

Had an wonderful relaxing getaway at Swissotel Almaty for a few days in July. The resort has everything you'd expect from a quality 5-star hotel. Our room was modern, with smart home systems and up-to-date décor. Everything was sparkling clean. The food was consistently great (especially the pastries, thankfully there is a gym and several swimming pools!), with an impressive breakfast variety. We spent most of our time making good use of the spa facilities with its variety of indoor/outdoor swimming pools. The grounds are huge and beautifully maintained, there is a cute lake and lots of paths on which to meander. Really get the feeling of being away from it all in nature despite the city location. The best part was the staff - everyone was super friendly, polite, and nothing was too much trouble. Excellent experience all around, would definitely recommend.

Dear Irinal96, thank you for your great review! We are more than happy that you liked the hotel, staff, our services and that you were able to enjoy your stay and everything was on the highest level. We will be waiting for you to come again and hopefully your next experience in Swissôtel Wellness Resort Alatau Almaty will be even better. Sincerely, Guest Relations Department

Красивый отель с ужасным сервисом

TripAdvisor rating 3.0/5

Fearless36118247095 Families - TripAdvisor review

Отель с новым ремонтом, чистый и ухоженный, с шикарным видом из окна. Новый бассейн, спа все отлично и радует глаз. Территория живописная и природа. Но сервис, не соответсвует 5 звезд. 1) Оплатили делюкс номер с панорамными окнами, но нам выдали классический номер который дешевле и без панорамных окон. Пошли ругаться, сделали номер делюкс как в бронировании. 2) Игнорирование просьб гостей. С нами были маленькие дети. В районе 20 часов вечера, мы попросили принести детскую кроватку, ее принесли в 23-30 ( мы 3 раза напоминали), постельное белье не принесли. Мы напоминали 3 раза, его принесли в 00-10! Дети уснули с полотенцами вместо одеял. Это провал! На что служба сервиса сказала, много гостей извините мы не успеваем. Вместо релакса, получаешь негатив и раздражение.

Уважаемая Fearless36118247095, Благодарии Вас за то что нашли время оставить комментарий о Вашем пребывании у нас. Мы очень рады что Вам понравилась территория отеля и зона СПА. От имени всей команды отеля Swissotel Wellness Resort Alatau Almaty позвольте принести наши искренние извинения за все предоставленные Вам неудобства. Мы надеемся что Вы еще приедите к нам и нам удастся показать Вам сервис достойный отелю пяти звезд. С наилучшими пожеланиями, Департамент по взаимодействию с гостями

Прекрасный семейный отдых!

TripAdvisor rating 5.0/5

Azamat S Families - TripAdvisor review

Отличный семейный отдых. Очень вкусная кухня. Мы в восторге! Отдельное спасибо Айдыну - дежурному менеджеру за профессионализм и оперативность. Регистрация и заселение в номер прошло за 8минут. Завтраки просто суперские, детям очень понравилось.

Уважаемый Azamat S, Благодарим Вас за такой теплый и замечательный комментарий. Вся команда Swissotel Wellness Resort Alatau Almaty старается и усердно работает над качеством нашего сервиса чтобы у гостей оставались только положительные впечатления. Мы будем более чем рады вновь видеть Вас в числе наших постоянных гостей. С наилучшими пожеланиями, Департамент по взаимодействию с гостями

Birthday party!

TripAdvisor rating 5.0/5

Kitty1509 Friends getaway - TripAdvisor review

I would like to say thank you for all team of Swissotel for the good dishes and nice atmosphere on 11th of November. Very recommend to stay and have lovely weekends in the hotel. Wish you all the best

Dear Guest, Warmest greeting from Swissotel Wellness Resort Alatau Almaty! We would like to thank you for such a wonderful review. For our hotel's team it means a lot and work for us to be better and provide you with the highest service. Looking forward to meet you ones again! Sincerely yours,

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Other web-users rate our hotel

  • 41 reviews 7.2/10 Location
  • 75 reviews 7.3/10 Room
  • 85 reviews 6.9/10 Service
  • 55 reviews 9.4/10 Amenities
  • 44 reviews 6.2/10 Food
  • 42 reviews 9/10 Wellness Area
  • 34 reviews 8.6/10 Breakfast
  • 25 reviews 9.9/10 Vibe

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