Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.5/5 263 reviews

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Swissôtel Wellness Resort Alatau Almaty - Image 1
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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  263 reviews

Customer review rating 2.5/5

Seyed S. H. Families - Confirmed reviews ALL

A very good hotel with a very good potential. Lack of staff training and attention to important details.

Customer review rating 3.0/5

Andrey K. Families - Confirmed reviews ALL

The hotel is excellent overall, but the wellness area was extremely overcrowded with people who were not hotel guests. It is a very strange policy to sell access to the wellness facilities to outsiders when the hotel already has many of its own guests who want to use them.

Dear Andrey K., Thank you for your feedback and for sharing your impressions of your stay at Swissôtel Wellness Resort Alatau Almaty. We are sincerely sorry that your visit to the SPA was less comfortable due to the number of guests. Please allow us to note that we carefully monitor the hotel occupancy and accordingly regulate the sale of access to external visitors. During periods of high hotel occupancy, such access is limited or temporarily suspended in order to ensure the most comfortable experience for our in-house guests. We truly appreciate your feedback, as it helps us continue to improve our service. We look forward to welcoming you again and hope your next visit will be even more enjoyable. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 0.5/5

Dhwani M. Families - Confirmed reviews ALL

We were staying at the property for almost 8 days. However, the service (whilst you claiming to be a European standard hotel when not in Europe) was pathetic to say the least. None of the staff is experienced to solve our issues.

Dear Dhwani M., Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not fully meet your expectations. During your stay, our team did their best to assist with the requests raised. Regarding the loyalty program, we understand how important the benefits are for our guests; however, points and privileges can only be applied according to the program rules and when the stay is eligible for personal payment and participation in the program. Our colleagues provided the information in accordance with these conditions. We appreciate the opportunity to host you for several days and were pleased to hear during your departure that overall your stay had been satisfactory. Nevertheless, your comments are important to us and will be taken into consideration as we continuously work to improve our service. We hope to have the opportunity to welcome you again in the future. Best regards, Guest Relations Department.

Customer review rating 4.0/5

Kirill Y. Families - Confirmed reviews ALL

SPA is obviously great. And good hotel in general Two major downsides: - Pillows were really low quality, very soft, not supportive at all - Wine markup is completely ridiculous I can understand 100-150% markup, but 300%-500% if just insulting

Dear Kirill Y., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our SPA and hotel overall. We will certainly take note of your concerns regarding the pillows and wine pricing as we continuously strive to enhance our guest experience. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 2.5/5

George B. Families - Confirmed reviews ALL

I am writing to formally raise a complaint regarding the disturbance my child and I experienced during our recent stay at your resort. Our first night was very pleasant. However, on the second night we were subjected to significant noise from the neighbouring room, including loud television and clearly audible intimate activity. The noise continued until approximately 1:00am, at which point I had to call reception twice in order to seek assistance, as it was preventing us from sleeping. I was staying at the resort for what was meant to be a quiet wellness break with my 10-year-old child following a recent bereavement in our family. The situation was deeply uncomfortable and upsetting, particularly given that my child was present. I was mortified that we were exposed to such clearly audible adult activity through what appears to be a connecting room. I appreciate that Kegan from reception followed up and that the manager contacted me at approximately 1:20am to confirm the noise had been addressed. However, my concern remains that connecting rooms should be managed more carefully — particularly where families with children are involved. While I respect that guests are entitled to privacy in their rooms, it is the hotel’s responsibility to ensure that other guests are not disturbed, especially in a wellness resort that promotes rest and relaxation. I would appreciate hearing what steps management intends to take to address this matter and prevent similar situations in future. I look forward to your response.

Other web-users rate our hotel

  • 246 reviews 7.6/10 Location
  • 514 reviews 7.5/10 Room
  • 647 reviews 8.1/10 Service
  • 389 reviews 9.1/10 Amenities
  • 300 reviews 7.3/10 Food
  • 203 reviews 8.9/10 Wellness Area
  • 191 reviews 8.9/10 Breakfast
  • 174 reviews 9/10 Vibe

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