Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.5/5 268 reviews

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Swissôtel Wellness Resort Alatau Almaty - Image 1
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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  268 reviews

Customer review rating 2.5/5

Juntaro M. Couples - Confirmed reviews ALL

Horrible hospitality

Dear Juntaro M., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. This is certainly not the impression we strive to create. We would greatly appreciate it if you could kindly share more details about your stay, particularly regarding your experience with our breakfast and overall hospitality. Understanding the specific aspects that fell short would allow us to thoroughly review the situation with the relevant teams and take the necessary corrective actions. Your feedback is extremely important to us, and we are genuinely committed to improving the experience we provide. We hope to have the opportunity to restore your confidence in us in the future. Warm regards, Guest Relations Department

Customer review rating 5.0/5

Nazik M. Business - Confirmed reviews ALL

Great food, great spa, beautiful location and clean rooms

Dear Nazik M., Thank you for your positive feedback regarding our food, spa, location, and cleanliness. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 2.5/5

Seyed S. H. Families - Confirmed reviews ALL

A very good hotel with a very good potential. Lack of staff training and attention to important details.

Customer review rating 3.0/5

Andrey K. Families - Confirmed reviews ALL

The hotel is excellent overall, but the wellness area was extremely overcrowded with people who were not hotel guests. It is a very strange policy to sell access to the wellness facilities to outsiders when the hotel already has many of its own guests who want to use them.

Dear Andrey K., Thank you for your feedback and for sharing your impressions of your stay at Swissôtel Wellness Resort Alatau Almaty. We are sincerely sorry that your visit to the SPA was less comfortable due to the number of guests. Please allow us to note that we carefully monitor the hotel occupancy and accordingly regulate the sale of access to external visitors. During periods of high hotel occupancy, such access is limited or temporarily suspended in order to ensure the most comfortable experience for our in-house guests. We truly appreciate your feedback, as it helps us continue to improve our service. We look forward to welcoming you again and hope your next visit will be even more enjoyable. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 0.5/5

Dhwani M. Families - Confirmed reviews ALL

We were staying at the property for almost 8 days. However, the service (whilst you claiming to be a European standard hotel when not in Europe) was pathetic to say the least. None of the staff is experienced to solve our issues.

Dear Dhwani M., Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not fully meet your expectations. During your stay, our team did their best to assist with the requests raised. Regarding the loyalty program, we understand how important the benefits are for our guests; however, points and privileges can only be applied according to the program rules and when the stay is eligible for personal payment and participation in the program. Our colleagues provided the information in accordance with these conditions. We appreciate the opportunity to host you for several days and were pleased to hear during your departure that overall your stay had been satisfactory. Nevertheless, your comments are important to us and will be taken into consideration as we continuously work to improve our service. We hope to have the opportunity to welcome you again in the future. Best regards, Guest Relations Department.

Other web-users rate our hotel

  • 247 reviews 7.6/10 Location
  • 517 reviews 7.6/10 Room
  • 651 reviews 8.2/10 Service
  • 390 reviews 9.1/10 Amenities
  • 300 reviews 7.3/10 Food
  • 204 reviews 8.6/10 Wellness Area
  • 196 reviews 8.9/10 Breakfast
  • 179 reviews 9.1/10 Vibe

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