Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.7/5 416 reviews

Best price
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Swissôtel Wellness Resort Alatau Almaty - Image 1
Swissôtel Wellness Resort Alatau Almaty - Image 2
Swissôtel Wellness Resort Alatau Almaty - Image 3
Swissôtel Wellness Resort Alatau Almaty - Image 4
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room Mountain View with twin beds

Photo out of - Classic Room Mountain View with twin beds

The hotel facility can also offer 26 twin bed classic rooms with separate beds, without losing its comfort and luxury.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Mountain view
See availabilities

With separate sleeping, living and working areas, the Classic rooms offer a beautiful view of the signature of Alatau. Rooms are surrounded with natural light through prominent up to the ceiling windows and spacious balcony for lazy morning coffees.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

The hotel facility offers 26 twin bed classic rooms with separate beds, without losing its comfort and luxury.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Deluxe Rooms offers contemporary furniture, cozy design and large picture windows. Being located on the upper floors it gives a breathtaking view of the scenic mountain footsteps.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Designed with your every need in mind while combing the very best of Swiss hospitality, our Deluxe Rooms are the perfect fusion of comfort and a unique sense o place offering unbeatable views of the scenic mountain footsteps.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Deluxe Rooms offers contemporary furniture, cozy design and large picture windows. Being located on the upper floors it gives a breathtaking view of the scenic mountain footsteps.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Designed with your every need in mind while combing the very best of Swiss hospitality, our Deluxe Rooms are the perfect fusion of comfort and a unique sense o place offering unbeatable views of the scenic mountain footsteps.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Grand Deluxe Suite with 1 king size bed and a sofa

Photo out of - Grand Deluxe Suite with 1 king size bed and a sofa

Grand Deluxe Suite offers a comfort relax in an ample space of fresh air of Alatau mountain footsteps. Earthy tones in décor and practical furniture provides a cozy shelter to enjoy a stay with a stunning view.

  • Views:

    Park view

Max. number of persons
3
Area
From 95 m² / 1022 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Junior Suite Panoramic Mountain View with 1 king size bed

Photo out of - Executive Junior Suite Panoramic Mountain View with 1 king size bed

The contemporary and stylish Junior Suites offer a king-sized bed and a total space of 65 m². Elegant Junior Suite with separate sitting and dining areas and spacious balcony overlooking the Zailiskiy Alatau Mountain Range.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite Panoramic Mountain View with 1 king size bed

Photo out of - Executive Suite Panoramic Mountain View with 1 king size bed

Executive Suite with a floor area of 100 square meters features a large bedroom with a king bed, separate living room with views of mountains from the private balcony. Guests can also enjoy a large bathroom with a bath and walk-in shower.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 110 m² / 1184 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Grand Suite Panoramic Mountain View with 1 king size bed

Photo out of - Executive Grand Suite Panoramic Mountain View with 1 king size bed

With a private balcony and a separate living room with a dining area, this spacious suite features a large master bedroom. Flooded with light from floor-to-ceiling windows, views stretch out over the city's panoramas.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 150 m² / 1614 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Presidential Suite with 1 king size bed

Photo out of - Presidential Suite with 1 king size bed

This spacious presidential suite features a king-size bedroom with a dressing room and bathroom with a round bath and rainforest shower. The generous living area has a separate meeting space, dining table, private kitchen and guest bathroom.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 370 m² / 3982 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • INT AIRPORT ALMATY Additional charge
  • ALA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 222 rooms
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
  • 193 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Russian
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

4 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Children''s Club for 3 to 6 years
  • Childrens Club for 6 to 12 years

Well-being

Pürovel Spa & Sport

  • Covered
  • On site

Pürovel Spa & Sport

  • Outside
  • On site

Pürovel Spa & Sport

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Thermal Spa

Sports and leisure

Gym Additional charge

  • On site
  • On site

Wellness Restaurant

Photo out of - Wellness Restaurant

Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food

Cooking style
Healthy eating
Capacity
30
Accessibility
Accessible service
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 Almaty, Kazakhstan
Telephone +7 77273910101
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food

Authentic flavors of vast Central Asia - from savoring the traditional Kazakh beshbarmak and delightful meat delicacies to indulging in the aromatic Uzbek plov, the freshest kuyrdak, every dish promises to be a delightful journey for your taste buds.

Nestled gracefully by the tranquil lake, Phoenix restaurant provides an unrivaled dining experience. Our culinary artisans have meticulously curated a sophisticated menu, showcasing the finest steaks, premium meats and the freshest seafood.

CAFE SWISS

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Snacks facilities

  • Cold snacks

A traditional lobby lounge for both work and chill to enjoy sweet and savoury snacks, afternoon tea and bespoke cocktails in an open yet intimate atmosphere.

POOL BAR

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Surrounded by garden landscapes of Swissotel Alatau, the Pool Bar is a perfect place to enjoy the afternoon sun by the pool with a refreshing cocktail in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  416 reviews

Customer review rating 2.5/5

Rahul G. Couples - Confirmed reviews ALL

Dear Rahul G., Thank you for sharing your feedback and for choosing our hotel for your stay as a valued member of the Accor loyalty programme. Regarding your enquiry about the Best Price Guarantee programme, we would like to clarify that this programme is managed directly by Accor. All claims are reviewed and processed by Accor's central customer service team, which is also responsible for communicating the outcome to guests. The hotel does not have access to the claim review process and is therefore unable to influence either the decisions made or the processing time. We would also like to point out that the hotel has no control over rates, special offers or pricing policies displayed on third-party booking platforms and travel agencies. Price differences may depend on various booking conditions, rate categories and promotional offers. Only Accor can determine whether a third-party rate meets the requirements of the Best Price Guarantee programme. It is also possible that a decision regarding your claim has already been made. We therefore recommend checking your email, including your spam folder, and contacting Accor Customer Service directly if you require further clarification regarding the status of your claim. Regarding your comments about the food, we would like to clarify that our hotel offers a limited selection of Indian vegetarian dishes. However, a dedicated vegan menu is not available. The possibility of modifying certain dishes depends on their recipes and preparation requirements. We understand that you had different expectations regarding the variety of available options, but would like to point out that our restaurant offerings are developed in accordance with each restaurant's concept and available selection. Thank you for sharing your perspective. We appreciate your choice of our hotel and hope this clarification addresses the concerns raised in your review. Kind regards, Guest Relations Department

Customer review rating 5.0/5

Anujin B. Couples - Confirmed reviews ALL

Dear Anujin B., Thank you for your kind words regarding your stay with us. We are delighted to hear that our front desk team provided you with the assistance you needed. Your positive feedback is greatly appreciated, and we hope to welcome you back soon. Goodbye, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Anastasia P. Business - Confirmed reviews ALL

Dear Anastasia P., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that everything met your expectations and that you enjoyed your stay with us. Goodbye and best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.5/5

Nimesh D. Couples - Confirmed reviews ALL

Dear Nimesh D., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our resort beautiful and enjoyed the surroundings. However, We are regret that you experienced issues related to staffing levels and room temperature. We acknowledge the importance of a comfortable environment and appreciate your input regarding the fan. Your comments are valuable and will be taken into consideration as we continually strive to enhance our guests' experiences. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Francis T. M. Business - Confirmed reviews ALL

Dear Francis T. M., Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you found our team to be attentive and professional. It is always rewarding to know that our staff exemplifies the renowned Kazakh hospitality. We sincerely apologize for the inconvenience you encountered with insects in your room. While our location does provide a stunning natural backdrop, we understand that this can occasionally lead to unforeseen challenges. Your comfort and well-being are of utmost importance to us, and we are pleased that our team could assist you in obtaining the necessary items to alleviate your discomfort. We appreciate your understanding and are grateful for your kind words about our service. Your feedback is invaluable as we strive to provide exceptional experiences for all our guests. Thank you once again for your review. Best regards, Swissôtel Wellness Resort Alatau Almaty

Dear Rahul G., Thank you for sharing your feedback and for choosing our hotel for your stay as a valued member of the Accor loyalty programme. Regarding your enquiry about the Best Price Guarantee programme, we would like to clarify that this programme is managed directly by Accor. All claims are reviewed and processed by Accor's central customer service team, which is also responsible for communicating the outcome to guests. The hotel does not have access to the claim review process and is therefore unable to influence either the decisions made or the processing time. We would also like to point out that the hotel has no control over rates, special offers or pricing policies displayed on third-party booking platforms and travel agencies. Price differences may depend on various booking conditions, rate categories and promotional offers. Only Accor can determine whether a third-party rate meets the requirements of the Best Price Guarantee programme. It is also possible that a decision regarding your claim has already been made. We therefore recommend checking your email, including your spam folder, and contacting Accor Customer Service directly if you require further clarification regarding the status of your claim. Regarding your comments about the food, we would like to clarify that our hotel offers a limited selection of Indian vegetarian dishes. However, a dedicated vegan menu is not available. The possibility of modifying certain dishes depends on their recipes and preparation requirements. We understand that you had different expectations regarding the variety of available options, but would like to point out that our restaurant offerings are developed in accordance with each restaurant's concept and available selection. Thank you for sharing your perspective. We appreciate your choice of our hotel and hope this clarification addresses the concerns raised in your review. Kind regards, Guest Relations Department

Customer review rating 5.0/5

Anujin B. Couples - Confirmed reviews ALL

Polite helpful team at front desk

Dear Anujin B., Thank you for your kind words regarding your stay with us. We are delighted to hear that our front desk team provided you with the assistance you needed. Your positive feedback is greatly appreciated, and we hope to welcome you back soon. Goodbye, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Anastasia P. Business - Confirmed reviews ALL

Thank you so much for the exceptional experience at your hotel.

Dear Anastasia P., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that everything met your expectations and that you enjoyed your stay with us. Goodbye and best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.5/5

Nimesh D. Couples - Confirmed reviews ALL

Resort is beautiful but understaffed. Breakfast had a good selection but again understaffed. Resort started winter mode which made the room hot & difficult to sleep. They did try & support with a fan which had no remote to control the speed or direction so was useless. Hotel surroundings is beautiful with lot of maple trees & a small lake.

Dear Nimesh D., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our resort beautiful and enjoyed the surroundings. However, We are regret that you experienced issues related to staffing levels and room temperature. We acknowledge the importance of a comfortable environment and appreciate your input regarding the fan. Your comments are valuable and will be taken into consideration as we continually strive to enhance our guests' experiences. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Francis T. M. Business - Confirmed reviews ALL

This was my first time visiting Kazakhstan, even though I was only passing through, and I was genuinely impressed by how kind, welcoming, and open-hearted the people here are. The hotel team truly demonstrated the famous Kazakh hospitality. I would especially like to thank Natalie and her team for their professionalism, attentiveness, and ability to handle difficult situations with such grace. Unfortunately, I experienced an issue with insects in my room. I understand that the resort is surrounded by a beautiful forest area, so this is perhaps part of the natural environment. However, as I have an allergy, it made my stay rather uncomfortable. Natalie and her team went above and beyond to help me purchase insect repellent and allergy medication, making sure I felt more comfortable and taken care of. Thank you for your genuine care, understanding, and outstanding hospitality. You made a challenging situation much easier and left me with a very positive impression of Kazakhstan!

Dear Francis T. M., Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you found our team to be attentive and professional. It is always rewarding to know that our staff exemplifies the renowned Kazakh hospitality. We sincerely apologize for the inconvenience you encountered with insects in your room. While our location does provide a stunning natural backdrop, we understand that this can occasionally lead to unforeseen challenges. Your comfort and well-being are of utmost importance to us, and we are pleased that our team could assist you in obtaining the necessary items to alleviate your discomfort. We appreciate your understanding and are grateful for your kind words about our service. Your feedback is invaluable as we strive to provide exceptional experiences for all our guests. Thank you once again for your review. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Mattia B. Families - Confirmed reviews ALL

We are very satisfied with our stay, staff was really amazing 🤩 especially thanks to guest relations team, Aigerim, Nataly and Shugyla 🙏

Dear Mattia B., Thank you for your kind words regarding our exceptional service. We are thrilled to hear that our guest relations team, especially Aigerim, Nataly, and Shugyla, contributed to your satisfaction during your stay. Your feedback is greatly appreciated. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.0/5

Shynar P. Families - Confirmed reviews ALL

Overall, we had a good impression of the hotel. The nature is absolutely beautiful, and the spa facilities are excellent. However, there were a few issues that unfortunately affected our overall experience. First, the room felt a little outdated, and the telephone was not working. As a result, I had to go downstairs to the reception to ask for the restaurant menus. I was told they would be sent to my WhatsApp within 2–3 minutes, but we ended up waiting for around 30 minutes. By that time, we had already managed to find the menus ourselves. The second issue occurred after my spa treatments, which included a facial. I wasn’t informed in advance that facial oil would be used, and since this is not something I usually expect during a facial, I was unprepared for it. Once I found out, I specifically asked them to cover my hair with a cap because I had a very important photoshoot the following day. Unfortunately, when I returned to my room, I discovered that my hair was still heavily covered in oil. Since I have curly hair, I need a hairdryer with a diffuser to dry it properly. Using a regular hairdryer would simply leave my hair frizzy and unmanageable. I contacted reception and asked if they could help me find a diffuser. The staff member said he would check, but even after I followed up a second time, he never got back to me. We ended up waiting for around three hours, and I eventually had to go downstairs again and explain the entire situation from scratch. The situation was so frustrating that I seriously considered checking out and going home that same day, as the following day was extremely important to me. I would, however, like to express my sincere gratitude to Adiya, who was understanding and genuinely willing to help. Thanks to her, one of her colleagues brought a diffuser from home the following morning. I am truly grateful to both of them for their kindness and for taking the situation seriously. Overall, the hotel has wonderful nature and a great spa, but the condition of the rooms and the service provided by certain staff members need improvement. It is particularly disappointing when simple requests require repeated reminders and hours of waiting. I hope management will take this feedback seriously, as these details can make a significant difference to a guest’s overall experience.

Dear Shynar P., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the beautiful surroundings and the quality of our spa facilities. However, we are disheartened to learn that certain aspects of your experience did not meet your expectations. We understand the importance of room maintenance and apologize for the inconvenience caused by the malfunctioning telephone. Your comments regarding the delayed delivery of restaurant menus have been noted, and we strive to improve our communication processes to prevent similar situations in the future. We appreciate your acknowledgment of our colleagues' efforts to assist you. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you back and provide a more seamless experience. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Asma O. Friends - Confirmed reviews ALL

EVERYTHING was amazing! I enjoyed it so much that I would've loved if we could stay longer. The whole place is so quiet and zen, you can walk there easily 10K and won't even be bored of the surrounding of the resort. I enjoyed the lake, the spa, the food, basically everything. The ladies staff were super polite and nice, they even opened few topics while we were checking in. We needed extra blanket, and in 5 min they brought it. they even give us a small cake as we were celebrating there. Honestly the best place in Almaty.

Dear Asma O., Thank you for taking the time to share your wonderful experience at Swissôtel Wellness Resort Alatau Almaty. We are delighted to hear that you found our resort to be an amazing place to unwind and enjoy the tranquility of nature. It is gratifying to know that you appreciated the serene environment, our lake, spa services, and culinary offerings. We take great pride in our staff's commitment to exceptional service, and we are pleased that you felt welcomed and attended to during your stay. Your kind words about our team will surely be shared with them, as they strive to create memorable experiences for our guests. We look forward to welcoming you back for another delightful stay in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Natasha K. Families - Confirmed reviews ALL

No amount of praise will do justice to this stunning property. Swissotel Almaty got my attention while I was scrolling for places to stay for our trip to Almaty. Although it wasn't recommended by many due to the distance, I was really keen on spending a couple of nights there and I'm so glad we went ahead and did that. From the moment you enter the gates to the time you arrive at your room, every corner of the property is breathtakingly beautiful. Surrounded by pine trees and snow capped mountains, the view from our room was something we could not have enough of. The property is exceptionally well equipped, featuring multiple indoor and outdoor heated pools, a hydrotherapy pool, a hammam, dedicated kids play areas, two excellent restaurants and the most beautiful gardens. Outstanding service by every department to top it all off. Will definitely be recommending this to anyone who's planning a trip to Almaty. Thank you for the wonderful stay!

Dear Natasha K., Thank you for taking the time to share your exceptional experience at Swissôtel Wellness Resort Alatau Almaty. We are delighted to hear that our stunning property and breathtaking views left a lasting impression on you. It is gratifying to know that our facilities, including the pools, hydrotherapy pool, and dining options, contributed positively to your stay. Your kind words regarding our service are greatly appreciated, as we strive to provide outstanding hospitality to all our guests. We are pleased that you found value in your visit, despite initial concerns about the distance from the city center. We hope to welcome you back in the future and provide you with another memorable experience. Thank you once again for your recommendations. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.5/5

Priyanka S. Families - Confirmed reviews ALL

It was very good, would like to give one feedback- the kids club should open earlier, say around 10am. 11am is too late.

Dear Priyanka S., Thank you for your positive feedback regarding your stay with us. Your insights are valuable as we continually strive to enhance our guest experience. Goodbye, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Viktoryia U. Business - Confirmed reviews ALL

All was perfect, rooms are clean, atmosphere amazing, food very tasty,

Dear Viktoryia U., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, appreciated the cleanliness of our rooms, and found our atmosphere and food to your liking. Your satisfaction is our top priority. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Sahil W. Families - Confirmed reviews ALL

The staff was extremely helpful and agreed to all my requests. The resort is beatuiful and had all amenities required for the stay. We enjoyed the hamam and sauna access. The spa massage however was not upto the mark. There was noise during my massage and the massage itself though done professionally, could have been better. I have had much better massages in India Malaysia and Thailand.

Dear Sahil W., Thank you for your kind words regarding our staff and the amenities we offer. We are delighted to hear that you enjoyed the resort's beauty and had a positive experience with our services. However, we sincerely apologize for the noise disruption during your massage and appreciate your feedback on the quality. We strive to provide exceptional experiences and will take your comments into consideration for future improvements. Your insights are invaluable to us. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.5/5

Bakhyt S. Families - Confirmed reviews ALL

Beautiful resort, great aménités. On the downside - the rooms are little dated, but comfortable overall.

Dear Bakhyt S., Thank you for your positive feedback regarding our location and amenities. We appreciate your comments about the room decor, as we continuously strive to enhance our guests' experiences. Your insights are valuable to us as we work towards improvements. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.5/5

Shraz A. Families - Confirmed reviews ALL

Everything is good

Dear Shraz A., Thank you for your kind words regarding your stay. We are delighted to hear that you found our accommodation to be wonderful and that your experience was excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Kumar S. Solo - Confirmed reviews ALL

Front desk team was very helpful

Dear Kumar S., Thank you for your kind words regarding our front desk team. We are pleased to hear that you found them helpful during your stay. Your feedback is greatly appreciated and motivates our staff to continue providing excellent service. Goodbye and best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.5/5

Bauyrzhan A. Couples - Confirmed reviews ALL

I stayed for a long weekend of 2 nights for resort and relaxation

Уважаемый Бауыржан мырза, Благодарим Вас за положительный отзыв. Мы рады, что Вы насладились роскошным и спокойным отдыхом в нашем курорте. Ваши впечатления очень важны для нас. С уважением, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Tushar S. Couples - Confirmed reviews ALL

Excellent experience. More than the facilities, I liked the service, right from the time I booked and before I arrived. In terms of feedback, since the resort is far from everything, food options need to be augmented, specially vegetarian. Not availability of food can ruin the experience.

Dear Tushar S., Thank you for your positive feedback regarding our service and your overall experience. We are pleased to know that our staff made a lasting impression during your stay. We appreciate your suggestion to enhance our food options, particularly for vegetarian guests. Ensuring a satisfying dining experience is important to us, and we will take your comments into consideration. Thank you once again, and we hope to welcome you back in the future. Sincerely, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Arna R. Couples - Confirmed reviews ALL

beautiful view, fresh air, great service, friendly and professional staff.

Dear Arna R., Thank you for your kind words regarding your comfortable stay at our hotel. We are delighted to hear that you enjoyed the beautiful view, fresh air, and the service provided by our friendly and professional staff. Your feedback is greatly appreciated. Goodbye and best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Faiz R. K. A. Families - Confirmed reviews ALL

We had a wonderful stay at Swissôtel Wellness Resort Alatau Almaty. The property is beautiful, peaceful and surrounded by greenery, making it a great escape from the busy city. The rooms were clean, comfortable and well maintained, and the overall atmosphere of the resort was excellent. The swimming pools and wellness facilities were definitely the highlight of our stay. The breakfast had a good variety of options and the food quality was impressive. The staff were generally polite, helpful and professional, which made the experience even better. I particularly appreciated the resort-style environment and the facilities available for families. The only downside is that the hotel is a little away from central Almaty, so getting into the city can take some time. However, if you are looking for a relaxing, comfortable and family-friendly resort rather than a hotel right in the city centre, this is an excellent choice. Overall, a very enjoyable stay and definitely a place I would consider visiting again. ⭐⭐⭐⭐⭐

Dear Faiz R. K. A., Thank you for taking the time to share your wonderful experience at Swissôtel Wellness Resort Alatau Almaty. We are delighted to hear that you found our property to be a beautiful and peaceful escape, and that you enjoyed the comfortable and well-maintained accommodations. It is gratifying to know that our swimming pools and wellness facilities were the highlights of your stay, and that you appreciated the variety and quality of our breakfast offerings. We also appreciate your kind words regarding our staff, as we strive to provide polite and professional service to enhance our guests’ experiences. We acknowledge your feedback about our location being a bit distant from central Almaty; however, we aim to provide a tranquil environment that fosters relaxation, which is best suited for family stays. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable visit. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Albeshr K. F. S. Solo - Confirmed reviews ALL

Beautiful resort

Dear Albeshr K. F. S., Thank you for your positive feedback regarding your stay at our resort. We are delighted to hear that you found our accommodations comfortable and the surroundings beautiful. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Other web-users rate our hotel

  • 272 reviews 8/10 Location
  • 574 reviews 8/10 Room
  • 822 reviews 8.9/10 Service
  • 406 reviews 9/10 Amenities
  • 347 reviews 7.7/10 Food
  • 257 reviews 8.3/10 Cleanliness
  • 244 reviews 9.3/10 Vibe
  • 221 reviews 9/10 Wellness Area

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