Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.5/5 251 reviews

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Swissôtel Wellness Resort Alatau Almaty - Image 1
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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  251 reviews

Customer review rating 0.5/5

Dhwani M. Families - Confirmed reviews ALL

We were staying at the property for almost 8 days. However, the service (whilst you claiming to be a European standard hotel when not in Europe) was pathetic to say the least. None of the staff is experienced to solve our issues.

Dear Dhwani M., Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not fully meet your expectations. During your stay, our team did their best to assist with the requests raised. Regarding the loyalty program, we understand how important the benefits are for our guests; however, points and privileges can only be applied according to the program rules and when the stay is eligible for personal payment and participation in the program. Our colleagues provided the information in accordance with these conditions. We appreciate the opportunity to host you for several days and were pleased to hear during your departure that overall your stay had been satisfactory. Nevertheless, your comments are important to us and will be taken into consideration as we continuously work to improve our service. We hope to have the opportunity to welcome you again in the future. Best regards, Guest Relations Department.

Customer review rating 4.0/5

Kirill Y. Families - Confirmed reviews ALL

SPA is obviously great. And good hotel in general Two major downsides: - Pillows were really low quality, very soft, not supportive at all - Wine markup is completely ridiculous I can understand 100-150% markup, but 300%-500% if just insulting

Dear Kirill Y., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our SPA and hotel overall. We will certainly take note of your concerns regarding the pillows and wine pricing as we continuously strive to enhance our guest experience. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 2.5/5

George B. Families - Confirmed reviews ALL

I am writing to formally raise a complaint regarding the disturbance my child and I experienced during our recent stay at your resort. Our first night was very pleasant. However, on the second night we were subjected to significant noise from the neighbouring room, including loud television and clearly audible intimate activity. The noise continued until approximately 1:00am, at which point I had to call reception twice in order to seek assistance, as it was preventing us from sleeping. I was staying at the resort for what was meant to be a quiet wellness break with my 10-year-old child following a recent bereavement in our family. The situation was deeply uncomfortable and upsetting, particularly given that my child was present. I was mortified that we were exposed to such clearly audible adult activity through what appears to be a connecting room. I appreciate that Kegan from reception followed up and that the manager contacted me at approximately 1:20am to confirm the noise had been addressed. However, my concern remains that connecting rooms should be managed more carefully — particularly where families with children are involved. While I respect that guests are entitled to privacy in their rooms, it is the hotel’s responsibility to ensure that other guests are not disturbed, especially in a wellness resort that promotes rest and relaxation. I would appreciate hearing what steps management intends to take to address this matter and prevent similar situations in future. I look forward to your response.

Customer review rating 4.0/5

Mohamed A. Families - Confirmed reviews ALL

It was an amazing stay, the place is great. The staff are friendly and always welcoming. My issue is a bit strange but I let it slide. 3 out of the 4 doors in my executive suite had issues.

Dear Mohamed A., Thank you very much for sharing your feedback and for your kind words about your stay. We are truly pleased to know that you enjoyed the atmosphere of the hotel and found our team friendly and welcoming — your comments mean a lot to us. At the same time, we sincerely apologize for the inconvenience you experienced with the doors in your Executive Suite. This is certainly not the standard we aim to deliver. Please rest assured that your comment has been shared with our Engineering team for immediate inspection and corrective action. We truly appreciate your understanding in letting this issue slide, but we regret that it occurred at all. We hope to have the opportunity to welcome you back and provide you with a flawless experience next time. Warm regards, Guest Relations Department

Customer review rating 5.0/5

Josua C. Families - Confirmed reviews ALL

best place and taking care the guests really best

Dear Josua C., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you consider us the best hotel in Almaty and appreciate our commitment to guest care. Your feedback is invaluable to us. Best regards, Swissôtel Wellness Resort Alatau Almaty

Other web-users rate our hotel

  • 249 reviews 7.5/10 Location
  • 520 reviews 7.7/10 Room
  • 645 reviews 8.1/10 Service
  • 384 reviews 9/10 Amenities
  • 298 reviews 7.3/10 Food
  • 200 reviews 9/10 Wellness Area
  • 193 reviews 8.9/10 Breakfast
  • 175 reviews 9.1/10 Vibe

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