Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.7/5 383 reviews

Best price
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Swissôtel Wellness Resort Alatau Almaty - Image 1
Swissôtel Wellness Resort Alatau Almaty - Image 2
Swissôtel Wellness Resort Alatau Almaty - Image 3
Swissôtel Wellness Resort Alatau Almaty - Image 4
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room Mountain View with twin beds

Photo out of - Classic Room Mountain View with twin beds

The hotel facility can also offer 26 twin bed classic rooms with separate beds, without losing its comfort and luxury.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Mountain view
See availabilities

With separate sleeping, living and working areas, the Classic rooms offer a beautiful view of the signature of Alatau. Rooms are surrounded with natural light through prominent up to the ceiling windows and spacious balcony for lazy morning coffees.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

The hotel facility offers 26 twin bed classic rooms with separate beds, without losing its comfort and luxury.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Deluxe Rooms offers contemporary furniture, cozy design and large picture windows. Being located on the upper floors it gives a breathtaking view of the scenic mountain footsteps.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Designed with your every need in mind while combing the very best of Swiss hospitality, our Deluxe Rooms are the perfect fusion of comfort and a unique sense o place offering unbeatable views of the scenic mountain footsteps.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Deluxe Rooms offers contemporary furniture, cozy design and large picture windows. Being located on the upper floors it gives a breathtaking view of the scenic mountain footsteps.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Designed with your every need in mind while combing the very best of Swiss hospitality, our Deluxe Rooms are the perfect fusion of comfort and a unique sense o place offering unbeatable views of the scenic mountain footsteps.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Grand Deluxe Suite with 1 king size bed and a sofa

Photo out of - Grand Deluxe Suite with 1 king size bed and a sofa

Grand Deluxe Suite offers a comfort relax in an ample space of fresh air of Alatau mountain footsteps. Earthy tones in décor and practical furniture provides a cozy shelter to enjoy a stay with a stunning view.

  • Views:

    Park view

Max. number of persons
3
Area
From 95 m² / 1022 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Junior Suite Panoramic Mountain View with 1 king size bed

Photo out of - Executive Junior Suite Panoramic Mountain View with 1 king size bed

The contemporary and stylish Junior Suites offer a king-sized bed and a total space of 65 m². Elegant Junior Suite with separate sitting and dining areas and spacious balcony overlooking the Zailiskiy Alatau Mountain Range.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite Panoramic Mountain View with 1 king size bed

Photo out of - Executive Suite Panoramic Mountain View with 1 king size bed

Executive Suite with a floor area of 100 square meters features a large bedroom with a king bed, separate living room with views of mountains from the private balcony. Guests can also enjoy a large bathroom with a bath and walk-in shower.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 110 m² / 1184 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Executive Grand Suite Panoramic Mountain View with 1 king size bed

Photo out of - Executive Grand Suite Panoramic Mountain View with 1 king size bed

With a private balcony and a separate living room with a dining area, this spacious suite features a large master bedroom. Flooded with light from floor-to-ceiling windows, views stretch out over the city's panoramas.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 150 m² / 1614 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Presidential Suite with 1 king size bed

Photo out of - Presidential Suite with 1 king size bed

This spacious presidential suite features a king-size bedroom with a dressing room and bathroom with a round bath and rainforest shower. The generous living area has a separate meeting space, dining table, private kitchen and guest bathroom.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 370 m² / 3982 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • INT AIRPORT ALMATY Additional charge
  • ALA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 222 rooms
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
  • 193 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Russian
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

4 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Children''s Club for 3 to 6 years
  • Childrens Club for 6 to 12 years

Well-being

Pürovel Spa & Sport

  • Covered
  • On site

Pürovel Spa & Sport

  • Outside
  • On site

Pürovel Spa & Sport

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Thermal Spa

Sports and leisure

Gym Additional charge

  • On site
  • On site

Wellness Restaurant

Photo out of - Wellness Restaurant

Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food

Cooking style
Healthy eating
Capacity
30
Accessibility
Accessible service
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 Almaty, Kazakhstan
Telephone +7 77273910101
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food

Authentic flavors of vast Central Asia - from savoring the traditional Kazakh beshbarmak and delightful meat delicacies to indulging in the aromatic Uzbek plov, the freshest kuyrdak, every dish promises to be a delightful journey for your taste buds.

Nestled gracefully by the tranquil lake, Phoenix restaurant provides an unrivaled dining experience. Our culinary artisans have meticulously curated a sophisticated menu, showcasing the finest steaks, premium meats and the freshest seafood.

CAFE SWISS

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Snacks facilities

  • Cold snacks

A traditional lobby lounge for both work and chill to enjoy sweet and savoury snacks, afternoon tea and bespoke cocktails in an open yet intimate atmosphere.

POOL BAR

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Surrounded by garden landscapes of Swissotel Alatau, the Pool Bar is a perfect place to enjoy the afternoon sun by the pool with a refreshing cocktail in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  383 reviews

Customer review rating 4.5/5

Bauyrzhan A. Couples - Confirmed reviews ALL

Уважаемый Бауыржан мырза, Благодарим Вас за положительный отзыв. Мы рады, что Вы насладились роскошным и спокойным отдыхом в нашем курорте. Ваши впечатления очень важны для нас. С уважением, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Tushar S. Couples - Confirmed reviews ALL

Dear Tushar S., Thank you for your positive feedback regarding our service and your overall experience. We are pleased to know that our staff made a lasting impression during your stay. We appreciate your suggestion to enhance our food options, particularly for vegetarian guests. Ensuring a satisfying dining experience is important to us, and we will take your comments into consideration. Thank you once again, and we hope to welcome you back in the future. Sincerely, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Arna R. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Faiz R. K. A. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Albeshr K. F. S. Solo - Confirmed reviews ALL

Уважаемый Бауыржан мырза, Благодарим Вас за положительный отзыв. Мы рады, что Вы насладились роскошным и спокойным отдыхом в нашем курорте. Ваши впечатления очень важны для нас. С уважением, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Tushar S. Couples - Confirmed reviews ALL

Excellent experience. More than the facilities, I liked the service, right from the time I booked and before I arrived. In terms of feedback, since the resort is far from everything, food options need to be augmented, specially vegetarian. Not availability of food can ruin the experience.

Dear Tushar S., Thank you for your positive feedback regarding our service and your overall experience. We are pleased to know that our staff made a lasting impression during your stay. We appreciate your suggestion to enhance our food options, particularly for vegetarian guests. Ensuring a satisfying dining experience is important to us, and we will take your comments into consideration. Thank you once again, and we hope to welcome you back in the future. Sincerely, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Arna R. Couples - Confirmed reviews ALL

beautiful view, fresh air, great service, friendly and professional staff.

Customer review rating 5.0/5

Faiz R. K. A. Families - Confirmed reviews ALL

We had a wonderful stay at Swissôtel Wellness Resort Alatau Almaty. The property is beautiful, peaceful and surrounded by greenery, making it a great escape from the busy city. The rooms were clean, comfortable and well maintained, and the overall atmosphere of the resort was excellent. The swimming pools and wellness facilities were definitely the highlight of our stay. The breakfast had a good variety of options and the food quality was impressive. The staff were generally polite, helpful and professional, which made the experience even better. I particularly appreciated the resort-style environment and the facilities available for families. The only downside is that the hotel is a little away from central Almaty, so getting into the city can take some time. However, if you are looking for a relaxing, comfortable and family-friendly resort rather than a hotel right in the city centre, this is an excellent choice. Overall, a very enjoyable stay and definitely a place I would consider visiting again. ⭐⭐⭐⭐⭐

Customer review rating 5.0/5

Albeshr K. F. S. Solo - Confirmed reviews ALL

Beautiful resort

Customer review rating 4.5/5

Alibek K. Families - Confirmed reviews ALL

Very quite and extremely beautiful place

Customer review rating 4.5/5

Eleonora K. Families - Confirmed reviews ALL

We had a wonderful stay and were extremely happy with our experience. Everything was great, and we truly enjoyed our time at the hotel. The room was clean, spacious, and comfortable. We especially loved the spa facilities and the variety of swimming pools, which were excellent.

Dear Eleonora K., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the cleanliness, spaciousness, and comfort of your room, as well as our spa facilities and swimming pools. Your satisfaction is our priority. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.0/5

Jaruwan V. Families - Confirmed reviews ALL

good breakfast and environment around the hotel

Dear Jaruwan V., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the breakfast and the surrounding environment. We appreciate your comments regarding room size, as we continually strive to enhance our guests' experiences. Goodbye, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.5/5

Talgat U. Business - Confirmed reviews ALL

Air conditioning is not good. No options to make it low, medium or high. It’s very noisy

Dear Talgat U., Thank you for your feedback regarding the air conditioning in your room. We understand how important a comfortable environment is for our guests, and we regret that the noise level did not meet your expectations. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.0/5

Vimal M. Friends - Confirmed reviews ALL

I enjoyed the location. However I find that the in-room facilities need to be improved. For example there was nothing in the refrigerator and the towels were thin and old

Dear Vimal M., Thank you for your feedback regarding your stay. We are pleased that you appreciated our location. However, we acknowledge your concerns about the in-room amenities and towels. Your comments are valuable and will be taken into consideration as we strive to enhance our services. Goodbye, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Alina S. Families - Confirmed reviews ALL

The food was great , room and hotel were super clean

Dear Alina S., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your kind words regarding our food and cleanliness. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.0/5

Aleeza R. Families - Confirmed reviews ALL

Although the location was beautiful, I felt the hotel looked outdated from inside.

Dear Aleeza R., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our location. We acknowledge your concerns about the interior aesthetics and are continuously working on enhancing our facilities to ensure a more modern experience for our guests. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Everything about this stay was good except: - This time air conditioning was not working properly - Even though there were plenty of empty rooms, check in was still available only at 3 pm, check out strictly at 12. For comparison, Hyatt (where I stay quite often) always allows early check in and late check out when they have the possibility - Overall very friendly personnel at the pool area but at the last day of stay it took too much time to serve coffee.

Dear Valued Guest, Thank you for your kind words regarding our beautiful location and infrastructure. We appreciate your feedback about the air conditioning issue and understand how important comfort is during your stay. Our standard check-in time is set at 3 PM and check-out at 12 PM, which aligns with our operational policies, although we acknowledge that flexibility can enhance guest experience. We are also grateful for your comments on our pool personnel and will review the service timing to better meet our guests' expectations. We hope to welcome you back in the future for an even more enjoyable stay. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Khadija I. Couples - Confirmed reviews ALL

It was amazing

Dear Khadija I., Thank you for your kind words about our hotel, the service, and the beautiful natural surroundings. We are delighted to hear that you had an amazing experience during your stay. Your feedback is greatly appreciated. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Achal B. Friends - Confirmed reviews ALL

The rooms are very small. The breakfast was busy and slightly chaotic. But meals at the other restaurants were outstanding

Dear Achal B., Thank you for your feedback regarding your recent stay. We appreciate your comments about our grounds and dining experiences. We acknowledge your concerns about the room size and the breakfast service, and we will take your observations into account for future improvements. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.5/5

Suryaditya B. Couples - Confirmed reviews ALL

The resort is primarily built for winter and cold temperatures as their air-conditioners are prepared for summers.. We had a pleasant stay and loved the temperature controlled pool.. The spa was fantastic… Great place to walk around the property or take a cycle go around. The only thing they should work on is upgrading their air- conditioning system for the summers.. Our room was a bit hot and was not very comfortable

Dear Suryaditya B., Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are pleased to hear that you enjoyed the temperature-controlled pool, spa services, and the beautiful surroundings of our property. We appreciate your comments regarding the air-conditioning system. Your observations are invaluable as we continuously strive to enhance our guests' experiences. We will certainly take your input into consideration for future improvements. Thank you once again for your insights. We hope to welcome you back to Swissôtel Wellness Resort Alatau Almaty in the future. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Bo M. Families - Confirmed reviews ALL

Perfect place to relax! The beautiful surroundings, everything designed for comfort stay, staff are always friendly

Dear Bo M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our surroundings beautiful, enjoyed the comfort of our facilities, and appreciated our friendly staff. It is our pleasure to provide a relaxing experience for our guests. Goodbye and best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Rawan A. Families - Confirmed reviews ALL

The Service was excellent and everything exceeded my expectations. The reception team was very friendly and welcoming, special thank you to Aigerim, Natali, Shugla for helping me with my request

Dear Rawan A., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our service exceeded your expectations and that our reception team made a positive impression. Your kind words will be shared with Aigerim, Natali, and Shugla. Best regards, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 5.0/5

Munirah A. Families - Confirmed reviews ALL

I would like to thank front desk team for effort and help during my stay, especialy Nataly, Aigerim and Diana🤗

Dear Munirah A., Thank you for your kind words regarding your recent stay at Swissôtel Wellness Resort Alatau Almaty. We appreciate your recognition of our front desk team, and we will ensure that Nataly, Aigerim, and Diana receive your commendation. Goodbye and best wishes, Swissôtel Wellness Resort Alatau Almaty

Customer review rating 3.5/5

Vibhor T. Families - Confirmed reviews ALL

Should have more facilities...pool/snooker was missing

Dear Vibhor T., Thank you for sharing your feedback with us. We would like to highlight that our resort offers a variety of entertainment and leisure options for our guests. Children can enjoy activities at our Kids & Teen Club, while adults have access to tennis, football, and volleyball courts, various SPA programs, yoga sessions, and other wellness activities. In addition, we share our territory with a golf club, providing our guests with even more opportunities for recreation and relaxation. We hope to welcome you back to Swissotel Wellness Resort Alatau Almaty for another enjoyable stay. Best regards, Swissôtel Wellness Resort Alatau Almaty

Other web-users rate our hotel

  • 267 reviews 7.8/10 Location
  • 572 reviews 7.8/10 Room
  • 766 reviews 8.6/10 Service
  • 409 reviews 8.8/10 Amenities
  • 338 reviews 8/10 Food
  • 228 reviews 8.5/10 Cleanliness
  • 227 reviews 9/10 Wellness Area
  • 223 reviews 9.1/10 Vibe

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