Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.9/5 7 reviews

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ALLSAFE approved hotel

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.


  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.


Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A

GPS:43.19633, 76.81227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  7 reviews

TripAdvisor Rating  4.0/5  59 reviews

Overall everything is good, but...

Customer review rating 4.0/5

Valeriy Couples - Confirmed reviews ALL

Great holiday, but two negative points added a fly in the ointment: 1. All toilets in the park near the hotel were closed. I brought this fact to the attention of the reception staff. They apologized to me for the inconvenience and promised to correct the situation. But nothing was done. The toilets were closed and remained closed. 2.The pizza in the restaurant, to put it mildly, did not meet all the necessary standards.

Dear Valeriy, Thank you for sharing your feedback about your holiday experience with us. We appreciate your positive remarks but are concerned about the issues you mentioned. We sincerely apologize for the inconvenience caused by the closed toilets in the park. It's regrettable to hear that despite reporting the issue to the reception staff, the situation was not rectified. We understand the importance of such facilities for our guests, and we will investigate the matter to ensure a prompt resolution and prevent such occurrences in the future. Regarding the quality of the pizza in the restaurant, we apologize that it did not meet your expectations. We take your feedback seriously and will address this matter with our culinary team to ensure the improvement of our food offerings. Your comments are valuable to us as they help us identify areas that need attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an even better experience. If you have any further details or concerns, please feel free to share them with us. Thank you for bringing these issues to our attention. Warm Regards, Guest Relations


TripAdvisor rating 5.0/5

dudu1817 TripAdvisor review

My stay at your hotel was amazing. A wonderful room overlooking the forest, great breakfasts and an amazing indoor pool made my stay unforgettable. Great staff, always ready to help. I want to share with you my positive experience staying at your wonderful hotel. My stay here was incredible and I'd like to share some of the details that made it special. I spent an unforgettable week here. The chic room overlooking the forest was the perfect place to relax. In the morning I could enjoy a cup of coffee on the balcony while enjoying the amazing scenery. It was really relaxing. Your breakfasts were absolutely wonderful. A wide variety of dishes satisfied every taste. Every morning started with an incredible meal, giving the day a good start. But perhaps the main discovery for me was your indoor pool. I could play sports and relax in any weather. This is truly a unique selling point for your hotel. In terms of metrics, my holiday here allowed me to completely relax and forget about everyday worries. I felt completely refreshed and restored after this trip. I want to express my deep gratitude to all the staff of your hotel. All the staff were very friendly and attentive to my needs. They went above and beyond to make my stay comfortable and unforgettable. For future travelers, here are five helpful tips: Book a room with a forest view - it's worth it. Don't skip the hotel breakfasts - they are truly amazing. Be sure to visit the indoor pool - it's the perfect place to relax. Explore the area around the hotel - there are many interesting places in the area. Take advantage of the SPA center - this is a great way to relax and pamper yourself. The Swissôtel Wellness Resort Alatau Almaty is a place that I would happily recommend to all travelers. Thank you for a memorable stay and I hope to return again in the future.

Dear Mr./Mrs. Dudu, Thank you so much for taking the time to share your wonderful experience at the Swissôtel Wellness Resort Alatau Almaty! We're delighted to hear that your stay was amazing and that you enjoyed the room overlooking the forest, our breakfasts, and the indoor pool. It's heartwarming to read about your relaxing week in our chic forest-view room and how you started your mornings with coffee on the balcony, taking in the beautiful scenery. We take pride in our breakfast offerings, and we're thrilled that you found them to be wonderful. The indoor pool is indeed a unique feature of our resort, and we're glad you had the opportunity to enjoy it regardless of the weather. Your positive feedback and kind words about our staff mean a lot to us. We strive to provide the best service and your recognition of their friendliness and attentiveness is truly appreciated. Thank you for sharing those five helpful tips for future travelers. We're sure they will find them valuable when planning their stay at our resort. We're excited that you're happy to recommend the Swissôtel Wellness Resort Alatau Almaty to others. We'll be here to welcome you back with open arms whenever you decide to return. We're delighted to have you as our guest at Swissotel Wellness Resort Alatau Almaty and want to ensure that your stay with us is nothing short of exceptional. To achieve this, we would like to kindly request some information about your preferences, so we can tailor your experience to your liking during your current and any future stays with us. Could you please provide us the confirmation number of your reservation. Rest assured that all the information you provide will be kept confidential and used exclusively to enhance your stay. Please don't hesitate to contact us if you have any future inquiries or special requests. Once again, thank you for choosing our resort, and we look forward to hosting you again in the future! Warm Regards,

Amazing hotel

TripAdvisor rating 5.0/5

shamlanalawadhi TripAdvisor review

Amazing hotel,thanks reception for making me an upgrade, for the warm hospitality and attention of guests request. Spa is beautiful and friendly staff, room cleaning was daily. Staff are very polity. Special thanks to Dionaz,Zarina.Dilara,Eldar,Tati and Alibek

Dear shamlanalawadhi, Thank You for your feedback, we really appreciate Your feedback! We are pleased that You enjoyed your stay at our hotel and were satisfied. We have conveyed Your sincere gratitude towards our colleagues to the right department. We will also look forward to your next visit, and our doors are always open for You! Sincerely, Guest Relation Department.

Super nice place to visit

TripAdvisor rating 5.0/5

Temur K TripAdvisor review

It was wonderful trip and Swissotel was super hotel to stay. Beautiful territory, very nice food in restaurants. Positive waitresses in the breakfast. Thank you for everything! Great job, guys 👏🏻👏🏻👏🏻

Dear 22temurk, Thank You for your appreciation of our hotel. We are pleased to see that You enjoyed your vacation. We will be glad to welcome You again to Swissotel Wellness Resort Alatau Almaty and hope Your stay will also be at the highest level. With respect, Guest Relations Department.

Recording a memory in Swissotel Alatau

TripAdvisor rating 5.0/5

F K TripAdvisor review

Couple days ago had a business conference and stayed over there. In general the stay, conference and dinning was amazing, unforgettable. Rooms are comfortable, clean, well equipted with a beatiful view, the hotel offers diverse delicious breakfast, a wide park territory to walk around and very friendly and welcoming staff. I really enjoyed the time I've spent in Swissotel Alatau. My special thanks to Ms. Zarina from reception and a banquet team.

Dear Guest, Thank you for your feedback, your feedback is very valuable to us! We are pleased that you enjoyed your stay at our hotel and were satisfied. We have conveyed your sincere gratitude towards our colleagues to the right department. We will also look forward to your next visit, and our doors are always open for you! Sincerely, Guest Relation Department

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Other web-users rate our hotel

  • 199 reviews 7.2/10 Location
  • 383 reviews 7.7/10 Room
  • 493 reviews 7.2/10 Service
  • 6 reviews 2.6/10 WiFi
  • 253 reviews 9.5/10 Amenities
  • 200 reviews 6.4/10 Food
  • 173 reviews 8.8/10 Wellness Area
  • 149 reviews 8.2/10 Breakfast

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