Swissôtel Wellness Resort Alatau Almaty 5 stars

TripAdvisor rating 4.0/5 55 reviews

Swissôtel Wellness Resort Alatau Almaty - Image 1
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Swissôtel Wellness Resort Alatau Almaty - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  55 reviews

Amazing hotel

TripAdvisor rating 5.0/5

shamlanalawadhi TripAdvisor review

Amazing hotel,thanks reception for making me an upgrade, for the warm hospitality and attention of guests request. Spa is beautiful and friendly staff, room cleaning was daily. Staff are very polity. Special thanks to Dionaz,Zarina.Dilara,Eldar,Tati and Alibek

Dear shamlanalawadhi, Thank You for your feedback, we really appreciate Your feedback! We are pleased that You enjoyed your stay at our hotel and were satisfied. We have conveyed Your sincere gratitude towards our colleagues to the right department. We will also look forward to your next visit, and our doors are always open for You! Sincerely, Guest Relation Department.

Super nice place to visit

TripAdvisor rating 5.0/5

Temur K TripAdvisor review

It was wonderful trip and Swissotel was super hotel to stay. Beautiful territory, very nice food in restaurants. Positive waitresses in the breakfast. Thank you for everything! Great job, guys 👏🏻👏🏻👏🏻

Dear 22temurk, Thank You for your appreciation of our hotel. We are pleased to see that You enjoyed your vacation. We will be glad to welcome You again to Swissotel Wellness Resort Alatau Almaty and hope Your stay will also be at the highest level. With respect, Guest Relations Department.

Recording a memory in Swissotel Alatau

TripAdvisor rating 5.0/5

F K TripAdvisor review

Couple days ago had a business conference and stayed over there. In general the stay, conference and dinning was amazing, unforgettable. Rooms are comfortable, clean, well equipted with a beatiful view, the hotel offers diverse delicious breakfast, a wide park territory to walk around and very friendly and welcoming staff. I really enjoyed the time I've spent in Swissotel Alatau. My special thanks to Ms. Zarina from reception and a banquet team.

Dear Guest, Thank you for your feedback, your feedback is very valuable to us! We are pleased that you enjoyed your stay at our hotel and were satisfied. We have conveyed your sincere gratitude towards our colleagues to the right department. We will also look forward to your next visit, and our doors are always open for you! Sincerely, Guest Relation Department

Thanks for such a good stay !

TripAdvisor rating 5.0/5

Nurbol S TripAdvisor review

"An incredible stay! The hotel's accommodations were superb, the cuisine was a delight, and the premises were stunning. A big thank you to GR Anelya for her exceptional service – she made my experience even more special. Can't wait to return!"

Dear Mr.Nurbol, Thank you for your feedback, your feedback is very valuable to us! We are pleased that you enjoyed your stay at our hotel and were satisfied. We have conveyed your sincere gratitude towards our colleagues to the right department. We will also look forward to your next visit, and our doors are always open for you! Sincerely, Guest Relation Department

Not a 5* experience by a long way

TripAdvisor rating 2.0/5

M9266CImartink TripAdvisor review

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options for breakfast are as inexcusable as the stale croissant. As mentioned, the majority of 2* - 3* hotels we had breakfast at were serving better quality food in a broader variety. 8. Service and Attitude Issues: The attitude of certain staff members, especially when met with a simple request, was unheard of - ignoring simple requests (like mentioned - bringing more water) or the whole check-in fiasco. We paid a lot for this stay, and we were met with a series of disappointments. We find it bitterly embarrassing for the Accor Group to offer such a service level at a "5-star luxury" hotel resort. Don't let yourself to be fooled - there is nothing luxury or 5-start about this hotel except the price.

Dear Mr.Martin , Thank you for taking the time to share your impressions of your stay at the Swissotel Wellness Resort Alatau Almaty! We are sincerely sorry that the shortcomings in the service that you encountered had a negative impact on your overall impression of the visit. Of course, this is not the level of service that we strive to provide to our guests. We want to assure you that the comments you mentioned will be subjected to the most thorough examination in order to make the guests' stay truly comfortable in the future. We sincerely hope that we will still have the opportunity to welcome you to our hotel in the future and provide you with the most pleasant experiences. With respect and best wishes, Guest Relations Department

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Other web-users rate our hotel

  • 176 reviews 7/10 Location
  • 348 reviews 7.3/10 Room
  • 440 reviews 6.8/10 Service
  • 5 reviews 2.9/10 WiFi
  • 220 reviews 9.2/10 Amenities
  • 174 reviews 6.3/10 Food
  • 153 reviews 8.7/10 Wellness Area
  • 132 reviews 8.4/10 Breakfast

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