Swissôtel Wellness Resort Alatau Almaty

I stayed 3 nights there mid August. Flying from California was exhausting after a long-haul flight. Thanks to a receptionist lady she allowed me to stay and get some sleep in a temporary room until my room was available. During our 3 nights stay we experienced several barge-ins into our room by the hotel staff. They knock on the door and before you have the time to answer they open the door with their key and enter. One time my sister was in the shower and a man (the hotel staff) came into our room looking for a baby basinet in the closet (I'm guessing for the other guests) and scared my sister so badly. During our stay we charged our lunch and dinners to the room, and when I was checking out I saw there were multiple extra charges for the total of like 40 000 or 50 000 tenge that I never ordered. They just added them to your bill. Total scam! Please take photos of the receipts for the meals you charged to the rooms. They don't give you the copies when signing to your room. The staff has zero hospitality training and the breakfast servers/waiters are never happy and have these angry expressions on their faces. I paid a lot of money to enjoy my stay in the Motherland and it is not my fault that you are not happy at the job. I shouldn't be inconvenienced by that. Also, the shower is awful, water leaks outside the base. They also called my room after midnight and woke me up when I had to get up at 4am for my flight. I was not reimbursed for the overcharge.

We went to Swissotel for our anniversary. Located only 30 minutes from the city centre, it is located in a green area with a beautiful mountain view. Located right next to Alatau golf course (at walking distance or with buggy). The Spa was simply amazing. The GM Ozgur Celik and his team have done a great job creating a high quality wellness resort for a very easy city-escape.

what a wonderful resort! surrendered by golf course, hotel is located next to the lake, with picturesque Mountain Views, amazing recently renovated facilities, cozy rooms (with shataffs in the bathroom, additional benefit for middle eastern visitors). really nice spa, with Hamman steam, several indoor and outdoor pools, gym and kids club. all hotel staff are super friendly and helpful. we had a minor noise related issue and manager Aidyn went out of his way to help us find a solution, highly appreciated. go for deluxe room, as standard room is on a smaller side (if you are staying with kids). loved our stay, will be back for sure <3

Had an wonderful relaxing getaway at Swissotel Almaty for a few days in July. The resort has everything you'd expect from a quality 5-star hotel. Our room was modern, with smart home systems and up-to-date décor. Everything was sparkling clean. The food was consistently great (especially the pastries, thankfully there is a gym and several swimming pools!), with an impressive breakfast variety. We spent most of our time making good use of the spa facilities with its variety of indoor/outdoor swimming pools. The grounds are huge and beautifully maintained, there is a cute lake and lots of paths on which to meander. Really get the feeling of being away from it all in nature despite the city location. The best part was the staff - everyone was super friendly, polite, and nothing was too much trouble. Excellent experience all around, would definitely recommend.

I would like to say thank you for all team of Swissotel for the good dishes and nice atmosphere on 11th of November. Very recommend to stay and have lovely weekends in the hotel. Wish you all the best