Swissôtel Wellness Resort Alatau Almaty 5 stars

Customer review rating (ALL Rating) 4.4/5 117 reviews

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Swissôtel Wellness Resort Alatau Almaty - Image 1
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Swissôtel Wellness Resort Alatau Almaty - Image 4
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, Kazakhstan

Description

Hotel extras

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

Our accommodation(s)

Hotel location

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  117 reviews

TripAdvisor Rating  4.0/5  107 reviews

Great place to stay

TripAdvisor rating 5.0/5

Akmaral011 Families - TripAdvisor review

It was a wonderful stay! Hotel is amazing with absolutely stunning views. The hotel stuff is so friendly and helpful. Especially the guy named Baurzhan who kindly assisted with all the luggage! The reception manager was so kind! The rooms are clean, I room dinning service is excellent! Thank you so much for making my stay as pleasant as it could be!

Dear Ms.Akmaral, Thank you for taking the time to share your experience. We are so pleased to hear that you had a wonderful stay and enjoyed the comfort and service provided by our team. It’s always our goal to ensure every guest has a memorable experience, and we’re grateful for your kind words. We look forward to welcoming you back in the future and will do our best to make your next visit just as enjoyable. Best regards, Guest Relations Department

Amazing service and facilities

Customer review rating 5.0/5

Diana K. Friends - Confirmed reviews ALL

Swissotel staff made our experience unforgettable - from Olzhas at Guest Relations, Nurai and Sanzhar at Quarter restaurant, to wellness receptionists and pool lifeguard! Everyone were super friendly and helpful and made us feel welcomed. The rooms were ready for early check in, and everything was nice and clean. Food at pool bar and room service was exceptional. Quarter restaurant offered even more exquisite cuisines and overall setup was great. Restaurant staff was very flexible and supportive regarding all our extra requests (we needed a private space for dining and extra tables for an art class, also we asked for some decoration for tables and a space for a photo booth - everything was set up upon our request).

Customer review rating 4.5/5

Mohamed Families - Confirmed reviews ALL

Every think was perfect

Great stay but disappointing spa experience

TripAdvisor rating 4.0/5

Hiba A Couples - TripAdvisor review

We had a delightful stay at Swissotel, a truly lovely property with excellent amenities and stunning views from our room. The hotel is vast, and the ambiance added to our overall experience. A special mention to Sagata, who provided exceptional service, making us feel right at home. Denise at the gym was also impressive with his professionalism and training expertise – truly a highlight! However, the spa experience was disappointing. While my husband had a great session, my masseuse, Ziyoda, was unwelcoming and harsh. She cut my 90-minute session short and seemed to do random things to pass time. This was quite disappointing, especially considering the otherwise high standards of the property. Despite this, we enjoyed our stay overall, thanks to the wonderful hospitality and the comfort Swissotel offers. If the spa service could match the quality of the rest of the hotel, it would be a perfect experience!

Dear Hiba A, Thank you for sharing your feedback with us! We’re thrilled to hear that you had a delightful stay and enjoyed the excellent amenities, stunning views, and overall ambiance of our hotel. We’re also glad to know that you felt welcomed and well taken care of during your time here. We sincerely apologize for the less-than-satisfactory experience you had at our spa. Your valuable feedback helps us to continuously improve, and we truly appreciate your understanding. We’re grateful for your overall positive comments and hope to have the pleasure of welcoming you back in the future for an even better experience. Sincerely, Guest Relations Department

Great trip

Customer review rating 4.5/5

Callum F. Couples - Confirmed reviews ALL

Fantastic and unique resort with great ammenities. Very friendly and helpful staff with great language skills. Excellent dining options, great value for money. Would defiantly visit again. Slight issue with airport transfer, got fined for keeping driver waiting which was out of my control… would use Yandex go next time instead, cheaper and better cars. Consider more options for draft but beer, but other than that can’t complain!

Dear Callum F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Department

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Other web-users rate our hotel

  • 290 reviews 7.2/10 Location
  • 545 reviews 7.8/10 Room
  • 651 reviews 7.8/10 Service
  • 5 reviews 7.1/10 WiFi
  • 410 reviews 9.2/10 Amenities
  • 282 reviews 7.9/10 Food
  • 251 reviews 8.9/10 Wellness Area
  • 206 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.