Rixos Almaty 5 stars

Customer review rating (ALL Rating) 4.0/5 184 reviews

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Rixos Almaty - Image 1
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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  184 reviews

TripAdvisor Rating  4.5/5  1,020 reviews

Certificate of excellence 2024

Disappointing Experience with Deposit Policy

TripAdvisor rating 2.0/5

602gg TripAdvisor review

I recently stayed at the Rixos Hotel in Almaty, expecting a seamless experience from such a renowned brand, but I was disappointed by their handling of the credit card deposit. Upon check-in, the hotel required a deposit block on my credit card, which was understandable. However, I was surprised to find out that this block cost me an additional €20, even though there were no actual transactions made on the card. This charge was never clearly communicated beforehand, and it felt unreasonable to incur this cost without any explanation or justification.

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

Old and overpriced

Customer review rating 1.5/5

Dg Business - Confirmed reviews ALL

For a hotel in this price bracket you'd expect a comfortable bed, and a light and sound proof room. Instead the bed was a concrete slab, the curtains let light in and you could hear every car that went past. The over powering potpourri smell as you entered the room reminded one of a trip to grandma's house. Carpet and decor was scratched and stained throughout. At least the breakfast was decent. Was told by staff I couldn't give them my accor # to get the nights credited on my account either. Won't be returning.

Dear Daniel Eric G., Thank you for taking the time to tell us about your experience at the Rixos Almaty. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anara Balgimbayeva Guest Relations Manager

Customer review rating 0.5/5

Nazarudheen P. K. Business - Confirmed reviews ALL

In my life very bad experience ,but your property very nice and awesome when iam staying this property iam asking mobile adapter they didnt give the adapter then ask the deposit .every small property they give the all accessories .and when iam went sleep one lady knock the door very disturbing

Dear Nazruu K., Thank you for taking the time to tell us about your experience at the Rixos Almaty. I am sorry that your experience did not meet your expectations. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anara Balgimbayeva Guest Relations Manager

A nice stay amid faded grandeur

TripAdvisor rating 4.0/5

Colin E TripAdvisor review

First time in Kazakhstan for business, and I was lucky enough to stay at the Rixos. If you’ve seen some of my other reviews, you’ll know I use ‘faded grandeur’ quite a lot. But I think that hits this place on the head. The hotel is big and imposing, not least because of the massive atrium you can see from the front door. The rooms are very spacious – my basic one had a good bed, working desk, side table and mini sofa, and the bath in the bathroom was both big and complete with air jets (yes, there was a shower as well). The hotel amenities are pretty good – a few shops scattered around, gym & swimming pool, and of course the conference facilities that we were there to use. And there was the expected ironing board and iron in the room (decent ones too). Almaty is a really different city – I think I’d like to go back again to be honest – but lots of things were easily within strolling distance. The whole thing is just a bit ‘weathered’ though. Some of the carpet needs a bit of TLC, all the side doors and back gate were cable-tied shut, etc. To be fair, we’d probably be talking serious money to give the place an overhaul. I’d definitely stay here again though.

Dear Coline, Thank you for sharing such a thoughtful review of your recent stay at the Rixos Hotel in Almaty. We're delighted to hear that you had a positive experience overall and appreciate your honest feedback. It’s great to know you enjoyed the spacious room, the amenities, and the hotel’s prime location. Almaty is indeed a unique city, and we’re glad you had the chance to explore it during your visit. We also appreciate your observations about the hotel’s condition. While the Rixos brand aims to deliver high standards of luxury, we understand that certain areas may show signs of wear over time. Rest assured, your feedback regarding the carpet and other details will be passed on to our management team as we continually look for ways to improve and maintain the hotel. We’d be thrilled to welcome you back on your next visit to Almaty and look forward to offering you an even better experience. Thank you once again for your feedback and for choosing Rixos. Best regards, Anara Balgimbayeva Guest Relations Manager

Not a 5-star experience

Customer review rating 3.0/5

Jim M. Business - Confirmed reviews ALL

Classed as a five-star hotel which it probably technically qualifies on facilities, but certainly doesn't on quality of experience. Stayed here for two weeks in September for a work trip in Almaty. Rooms are ok, beds comfortable, but TV channel choice extremely limited and decor tired and in need of refurbishment. Room cleaning was fairly random in terms of towel, mat, robe replacement after use, and maids kept confiscating keycards from the power slot. Main lobby is beautiful and pleasant environment to relax and eat. However, out of the three restaurants, two are permanently closed and only available for private functions which means you are down to one limited menu option. On the occasions we tried to eat dinner in the hotel, staff seemed disinterested and did not speak any English, so gave up and went out. This seems to be an own goal for the hotel in not capitalising on their facilities. All expenses had to be paid along the way, nothing could be charged to your room. This even included paying for the room up front and being asked whether we wanted to pay extra to build up credit for any expenses. This makes the guests feel more like criminals rather than being special which is what you are looking for from this grade of hotel. Would not stay at this hotel again next time in Almaty.

Dear James M., Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your recent stay did not meet your expectations. While we're glad to know that you found our lobby environment relaxing and the rooms comfortable, we sincerely apologize for the areas where we fell short. Your comments regarding the limited TV channels, outdated decor, and inconsistent housekeeping service are important to us. It's also disappointing to hear about your experience with our dining options and the communication barriers with our staff. We're committed to improving both our menu variety and staff training, including English proficiency, to better accommodate our international guests. The issue with payment procedures is something we will review internally. We understand how this might have made your stay feel less comfortable, and we will look into ways to make the experience smoother and more convenient for our guests. Your feedback is very valuable as we strive to improve, and we apologize for not delivering the five-star experience you were expecting. Should you decide to give us another chance in the future, we hope to provide a much-improved stay. Thank you again for your honest review. Anara Balgimbayeva Guest Relations Manager

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Other web-users rate our hotel

  • 146 reviews 9.4/10 Location
  • 299 reviews 5.6/10 Room
  • 328 reviews 6.8/10 Service
  • 5 reviews 9.4/10 WiFi
  • 176 reviews 6.2/10 Vibe
  • 139 reviews 8.2/10 Breakfast
  • 125 reviews 7.6/10 Amenities
  • 109 reviews 4.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.