Rixos Almaty 5 stars

Overall quite good. Internet speed is more on a slow side, especially when on a business video calls. Staff is very polite and attentive.

The hotel itself is very nice outside yet the rooms are already very old and need absolute renovation: furniture is shabby and plumbing is broken - there are pieces of it always left in the hands. The most awful experienced I had was that: my room was for smokers in smoking area, when I dont smoke at all and feel terrible hearing the smell of smoke. Instead, due to terrible ventilation system I was 24/7 surrounded with smoke smell from other rooms, Ive tried to change my room but all hotel was fully booked. But when I was doing check in nobody asked me and told me that it will be smoking room otherwise I would reject immediately. The second terrible thing was air condition - I could not switch or change it on myself so it was terribly could in my room, when I asked to fix it they just switched it off (what is better so I was not dying of cold), but the air also left the room and fullfilled it with smoke smell from central ventilation. Overall staying in the room was terrible I would put 3 of 10 maximum. In other things hotel was good: tasty breakfast, very nice lobby (with very slow service in lobby), good swimming pool (yet you had to put swimming cap - never seen in other hotels such kind of rules). Hope in the future the hotel would improve

Location is excellent as well as facilities for accommodation and wifi except for availability for adaptor. We have stayed for nine days and many times I was asking for an adaptor since outlets are not user friendly for laptop/ mobile. Receptionists are not that hospitable to take concerns and are not fluent on basic English. There were more than four times we asked for it since we are there to attend a conference requiring laptop and mobile. Unfortunately receptionists disclosed that there are not prepared to accommodate more than 10 adaptor users. This is kind of major concern especially to us professionals intending to stay longer on a business purpose.

nice breakfast, good hospitality & services

Thoroughly enjoyed my four night stay at Rixos Almaty. Staff were friendly and helpful. Food was of good variety especially during breakfast. Ambience was also really good. The open seating arrangements at the lobby area really helped in providing ready avenues for business meetings even at a short notice.