Rixos Almaty 5 stars

Customer review rating (ALL Rating) 4.0/5 260 reviews

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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  260 reviews

TripAdvisor Rating  4.5/5  1,013 reviews

Certificate of excellence 2024

It was as if he felt rich

TripAdvisor rating 5.0/5

Данияр Б TripAdvisor review

I recently stayed at the Rixos Hotel in Almaty, and I want to share my experience. From the first minutes of my stay, I was impressed by the level of service and hospitality. The reception staff was very friendly and professional, which created a pleasant first impression. The room I stayed in was spacious, clean and very comfortable. The interior is tastefully decorated with modern amenities such as a large comfortable bed, high-quality linens and stylish furniture. The bathroom also deserves special praise – all the necessary toiletries were provided, and the presence of a bathtub and shower added convenience. I was especially pleased with the hotel restaurant. The breakfast was great – a huge selection of dishes, fresh fruits, pastries, a variety of hot and cold dishes. The staff at the restaurant was also attentive and quick to respond to any requests. The hotel's infrastructure includes a magnificent spa and gym, which I was pleased to visit. The spa center

Decent hotel

TripAdvisor rating 4.0/5

947clivew Families - TripAdvisor review

Decent hotel that met all needs. Very good staff, friendly front desk and a very helpful guy on front door - to whom I had a very interesting discussion about football with (Wolves fan). Security present at front door so felt safe whole time - but indeed Almaty had that feel anyway. If you need a decent but not brilliant top end hotel then a very reasonable choice. Good buffet breakfast as well. Indoor pool definitely worth a dip.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that our staff, especially our front desk and door team, made a positive impression on you. It's great to know that you felt safe and appreciated the security measures we have in place. We are pleased that you found our buffet breakfast enjoyable and had a chance to use our indoor pool. Your kind words about our hotel and services are much appreciated. We hope to welcome you back soon and provide you with another pleasant stay. Best regards, Kamilla Akpanbet Guest Relations Agent

Location near city

Customer review rating 4.5/5

Pradeep K. Families - Confirmed reviews ALL

Staff cooperative , all amenity as show in website up to mark

Dear Pradeep K., Thank you for your wonderful review! We are delighted to hear that you appreciated our convenient location and found our staff cooperative. It is also great to know that the amenities met your expectations. We look forward to welcoming you back to our hotel in the future and providing you with another enjoyable stay. Best regards, Kamilla Akpanbet Guest relations agent

Horrible Experience

TripAdvisor rating 1.0/5

ashok160666 TripAdvisor review

Customer Service Department Hotel Rixos Almaty Almaty, Kazakhstan. Dear Customer Service Team, I am writing to express my extreme dissatisfaction with the service I received during my recent stay at Hotel Rixos Almaty. My experience, spanning three days check in from 22nd june until 25th june was filled with numerous issues that marred what should have been an enjoyable visit. Firstly, the service from housekeeping was sub par. Despite my repeated requests, my room was not adequately cleaned or maintained during my stay. This basic level of service, which should be a given at a hotel of your caliber, was glaringly absent. Additionally, I was shocked to learn that only two bottles of drinking water were provided per person per day. When I requested more, I was informed of this restrictive policy. This is ridiculous and highly inconvenient for guests, especially considering the importance of staying hydrated, particularly in a hotel setting. Moreover, my experience at the coffee shop during breakfast was particularly disappointing. For all three days of my stay, there was no papaya available. Additionally, the Indian items that were prepared were of poor quality, lacking both taste and authenticity. This was a significant letdown, as I had specifically chosen your hotel for its reputed diverse and high-quality dining options. The room service was another major area of concern. Every time I had asked for cutlery or ice cubes I had to remind the staff at least four to five times. Each order took at least an hour or more to be delivered, which is entirely unacceptable. Efficient and timely room service is a fundamental expectation at any reputable hotel, and this experience fell far short. To further compound my dissatisfaction, the safe deposit locker in my room was not functioning when I checked in. Despite my continuous complaints, it was only resolved on the second day of my stay. This delay was highly inconvenient and raised concerns about the security of my belongings. The culmination of these issues occurred on the last morning of my stay. At 7 am, two executives knocked on my room door, despite the "Do Not Disturb" sign being displayed. They were there to check for a water leakage, but did not have the courtesy to request permission or apologize for the inconvenience caused. This lack of respect for guest privacy and comfort was the final straw in what was an already disappointing stay. What compounded these issues was the attitude of the staff. Many of the employees I interacted with were arrogant and unhelpful, which made my stay even more unpleasant. Good customer service is the cornerstone of the hospitality industry, and the behavior of the staff at your hotel was highly unprofessional and disheartening. Overall, my stay at Hotel Rixos Almaty was horrible, and I would strongly advise potential guests to avoid this hotel. The level of service I experienced was unacceptable, and it is evident that there are significant improvements needed in both staff training and operational efficiency. I hope that you take this feedback seriously and make the necessary changes to improve the quality of service at your hotel. Thank you for your attention to this matter. Sincerely, Ashok jain.

good stay but front desk staff behaviour was not good at all

Customer review rating 4.0/5

Waquar Y. Families - Confirmed reviews ALL

i reached your hotel they was one of your employee mr zaur he was very good n kind but thr was one lady withe spec (zaur senior) she need to go again for training because she dont know how to speak hospatality department . she was very rude and arrogant. because of this kind of employee your guest will not come back to your hotel nor they will refer to thr friend n family.

Dear Waquar Y., Thank you for taking the time to share your feedback with us. We are glad to hear that Mr. Zaur provided you with excellent service and made a positive impression during your stay. We sincerely apologize for the negative experience you had with our front desk staff. Your comments regarding the behavior of the staff member you encountered are taken very seriously. Please be assured that we will address this issue internally and provide additional training to ensure all our team members uphold the high standards of hospitality we strive for. Your feedback is invaluable in helping us improve our services, and we appreciate your honesty. We hope you will give us another chance to provide you with the exceptional service that you deserve. Thank you once again for your review. Warm regards, Saya Metenova Guest relations agent

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Other web-users rate our hotel

  • 160 reviews 9.1/10 Location
  • 339 reviews 5.1/10 Room
  • 370 reviews 6/10 Service
  • 6 reviews 7.1/10 WiFi
  • 174 reviews 6.6/10 Vibe
  • 153 reviews 7.6/10 Breakfast
  • 142 reviews 7.5/10 Amenities
  • 133 reviews 3.7/10 Cleanliness

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