Dear Mr. P., Thank you for taking the time to share your wonderful feedback following your stay at Rixos Almaty. We are truly delighted to know that our hotel has become your preferred choice for business stays in Almaty. It is a pleasure to hear that you appreciate our central location, the atmosphere of our lobby, and the comfort it provides for both relaxation and business meetings. We are especially grateful for your kind words about our Guest Relations team, particularly Nazerke and Zharas. We will be happy to share your recognition with them, as such feedback is a great motivation for our entire team to continue delivering exceptional service. Thank you for your continued trust and loyalty. We look forward to welcoming you back to Rixos Almaty and making each of your future stays equally comfortable and memorable. Kind regards, Rixos Almaty Team

Dear Mr. W., Thank you very much for your warm review and for choosing Rixos Almaty. We are truly delighted to know that you enjoyed the classic atmosphere of our hotel, as well as the service and culinary experience during your stay. It is especially rewarding to receive such high praise from our guests regarding the comfort, cleanliness, breakfast selection, and the work of our team. Your kind words are a great motivation for all of us to continue delivering memorable experiences and exceptional hospitality to our guests. We will be sincerely pleased to welcome you back to Rixos Almaty on your next visit. Kind regards, Rixos Almaty Team

Dear Mr. B., Thank you for taking the time to share your feedback regarding your stay at Rixos Almaty. Your opinion is very important to us, as it helps us improve the quality of our service and create a more comfortable experience for our guests. Your comments have already been forwarded to the managers of the relevant departments for an internal review. We will carefully investigate the matters you have mentioned. We would appreciate it if you could contact us at hb… and specify the dates of your stay, as this will help us conduct a more detailed investigation and take the necessary actions. Kind regards, Rixos Almaty Team

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Almaty. We sincerely regret that your experience did not fully meet your expectations and apologize for the inconveniences you encountered during your stay. Please be assured that your comments have been carefully noted and shared with the relevant departments. We highly value your feedback, as it helps us improve the quality of our services and guest experience. We truly hope to have the opportunity to welcome you back again, and during your next visit we will do our utmost to ensure your stay is comfortable, seamless, and meets the highest standards of hospitality. Kind regards, Team Rixos Almaty

Dear Mr. M., Thank you for taking the time to share your feedback regarding your stay at Rixos Almaty. We have carefully reviewed your comments, and your feedback has already been forwarded to the hotel management for internal review. Please be assured that we will thoroughly investigate the matter and take the necessary measures to enhance the quality of our services. We would highly appreciate it if you could contact us via email at hb… and kindly specify the dates of your stay. This will allow us to conduct a more detailed investigation and further improve the experience for all our guests. Yours sincerely, Rixos Almaty Team

Dear Mr. Mikhail P., Thank you for your kind review of Rixos Almaty. We are pleased to know that you enjoy our central location, welcoming lobby atmosphere, and the service provided by our team during your business trips. Your recommendation truly means a lot to us. We look forward to welcoming you back to Rixos Almaty on your next visit to Almaty. Best regards, Rixos Almaty Team

Dear Mr. Josua M., Thank you for taking the time to share your impressions of your stay at Rixos Almaty. We are sorry to learn that your overall experience was not as you had expected. We truly value feedback from our guests, as it helps us better understand expectations and continue to improve our service. Your comments have been shared with our management team for their review. Should you wish to discuss your experience further, please feel free to contact us at hb… We would be pleased to have the opportunity to welcome you again. Kind regards, The Rixos Almaty Team

Dear Mr. R., Thank you for taking the time to share your experience with us. We are truly sorry that this stay did not meet your expectations, especially given your previous positive experiences with us. Please accept our apologies for the minibar situation — it should never have caused you inconvenience or frustration. We understand how unpleasant this must have been and are taking steps to ensure such situations do not happen in the future. We are also sorry that the condition of your room and the bathroom odor caused discomfort. Your comments have been shared with the relevant teams, and measures are being taken to improve the rooms and provide a more comfortable environment for all guests. We sincerely value your loyalty and hope to have the opportunity to welcome you again, so we can provide the level of service you expect and ensure your stay is as pleasant and comfortable as it should be. Kind regards, Rixos Almaty Team

Dear Mr. S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Almaty. We are truly sorry to learn that this visit was your least pleasurable experience with us and that it did not meet your expectations. Please accept our sincere apologies for the situation during check-out. Being asked to wait for a minibar inspection should never make a guest feel uncomfortable or distrusted. Your comments have been shared with our Front Office management team to review the procedure and provide additional training to ensure such situations are handled with greater care and sensitivity. We are also very sorry to hear about the air conditioning issue in your companion’s room and that it was neither resolved promptly nor an alternative room offered. This does not reflect our service standards, especially when availability would have allowed us to provide a quick solution. We are currently addressing this matter internally with both our technical and front desk teams. Your feedback is particularly important to us, especially as a business traveler, and we would truly appreciate the opportunity to discuss your experience personally. Please feel free to contact us directly at hb… so we may look into this matter further and work toward restoring your confidence in us. We sincerely hope to have the opportunity to welcome you back and provide the level of service you rightfully expect. Kind regards, The Rixos Almaty Team

Dear Mr. Narottam s., Thank you for taking the time to share your feedback with us. We regret to learn about the inconvenience you experienced during your stay regarding the wash basin issue and that your concerns were not addressed in a timely manner. This is not the level of service we aim to provide our guests, and your comments have been shared with the relevant departments for internal review. We would appreciate the opportunity to look into this matter in more detail. Kindly contact us directly at hb…, providing your stay details, so that we may further investigate and follow up accordingly. We value your feedback, as it helps us improve our services. Best Regards, The Rixos Almaty Team

Dear Mr. Sudhir G., Thank you very much for sharing such a wonderful review of your stay at Rixos Almaty. It is truly an honor for us to be part of your anniversary celebration and to know that you have chosen our hotel on multiple special occasions, including your birthdays. We are delighted to hear that our central location, high standards of service, and dedication of our team contributed to making your stay comfortable and memorable. Your kind recognition of Damir, Sarvar, Jasmine, and Yuri is greatly appreciated. We will be sure to share your compliments with them, as such feedback is a great source of motivation for our entire team. We look forward to welcoming you back to Rixos Almaty and providing you with another exceptional experience in the near future. Best Regards, The Rixos Almaty Team

Dear Mr. Ahmed A., Thank you very much for sharing your positive feedback. We are delighted to know that you had a pleasant stay and that your experience from arrival to departure was enjoyable. It is wonderful to hear that you appreciated the comfort and spaciousness of our rooms, as well as our breakfast, spa, pool, and gym facilities. Your kind words truly motivate our team, and we look forward to welcoming you back to Rixos Almaty for another great experience. Warm regards, Rixos Almaty Team

Dear Kornelius, I am truly sorry for the negative experience you had with us. Reading your review was deeply disappointing, because we clearly failed to provide you with the smooth, respectful, and professional service you deserved. You should never have had to wait so long or involve your local partner just to resolve something so simple. I want to assure you that the moment I met with the representative who came to the hotel on your behalf, I acted immediately and reached out to you to accelerate the process of issuing your invoice. Even so, I fully acknowledge that this situation should never have escalated to that point, and for that I sincerely apologize. Your comments about our staff motivation and service quality are extremely valuable. We are already taking steps to address these concerns, reinforce accountability, and ensure that no other guest experiences similar frustration. Your experience has highlighted areas that absolutely must be improved, and your feedback will directly contribute to positive changes. I completely understand why you feel the way you do, and I am truly sorry that we let you down. While you mentioned that you will not return or recommend us, I genuinely hope that someday we may have the chance to earn back your confidence. Thank you for bringing this to our attention, and once again, please accept my heartfelt apologies. Warm regards, Yury Gerasimchuk Director of Rooms Rixos Almaty

Dear Ms. Aizhana J., Thank you for sharing your valuable feedback. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room and the condition of the bathrooms. Please be assured that your comments have been shared with our Housekeeping and Engineering teams to take immediate corrective action. At Rixos Almaty, we strive to maintain the highest standards of comfort and service, and we truly regret that we fell short of your expectations during your stay. We appreciate your input as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Kind regards, Anara Balgimbayeva Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. What you described does not reflect the high standards of service and cleanliness that we strive to maintain at Rixos Almaty. Your comments have been shared with our management and housekeeping teams for immediate review and corrective action. We truly value your input, as it helps us improve the quality of our services. We would appreciate the opportunity to personally follow up on your experience. Please contact us directly at hb… so that we can address your concerns in detail. Kind regards,

Dear Ms. Anargul T., Thank you for taking the time to share your impressions of your stay at Rixos Almaty. We are delighted that many aspects of your visit met your expectations — from cleanliness and breakfast to the professionalism of our team and our sustainability efforts. Your kind remarks are truly appreciated. Regarding the check-in process, we understand that there was a delay related to payment confirmation. Please note that in some cases, additional verification is required for third-party payments to ensure guest security and compliance with our internal policies. That said, we are continuously working to enhance communication and coordination, especially when working with our corporate partners. Your comments about the bar service have also been noted and shared with our Food & Beverage team for review. We truly hope to welcome you again in the future and provide a stay that fully meets all your expectations. Warm regards, Anara Balgimbaeva Guest Relations Manager