Rixos Almaty Hotel 5 stars

Customer review rating 4.3/5 73 reviews

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Rixos Almaty
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+ 27 Services

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 almaty
kazakhstan

Tel: +77273003300

Fax: (+0)0

Check-in from 15h00

Check out up to 12h00

  • BUSS :  30 34 123 Kabanbay Batyr Street

  • METR :  A ALMALY

  • By plane

    ALMATY At 16km / 9.94 miles - Shuttle paying

  • By plane

    ALMATY At 16km / 9.94 miles - Shuttle paying

  • By helicopter

    ALMATY At 16km / 9.94 miles

  • By car

    ALMATY BISHKEK At 3km / 1 miles

  • By train

    ALMALY At 1km / 0 miles

  • By train

    ALMATY 2 At 3km / 1 miles

GPS :43.2493887, 76.9350809

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 3 Bars
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 237 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 56 connecting rooms
    • 176 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
    • Russian
    • Turkish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
    • Umbrellas
Access to property
  • Shuttle
    • ALMATY Additional charge
    • ALA Additional charge
  • Outdoor Parking
    • On site
  • Indoor Garage Parking
    • On site
Well-being
  • Rixos SPA
    • Covered
  • Rixos SPA
    • On site
Boutiques/shopping
  • Beauty salon
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Rixos Almaty offers 237 sumptuously appointed rooms and suites with panoramic city views offer contemporary, uncluttered design and an ideal atmosphere for work or leisure. Balconies with panoramic views giving you spectacular pictures of the city. Featuring an inviting atmosphere and spectacular views of the city, all rooms have plush beds, luxurious bathrooms while suite amenities range from separate living areas to private kitchens for all the space and comfort you need.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,100

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Rixos Almaty

100% genuine reviews from our guests

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ALL Rating 4.3/5

73 reviews

Bad stay

Customer review rating 1.5/5

Leon G. Business - 11/10/2021 Confirmed reviews ALL

There was no heat in the room first 3 days. The heat was not working. I ordered a heater and then it was good. But the cleaning lady was removing the second card from the slot, and the room was again cold when I was coming back… the sheets were not cleaned fir the whole week… the shower gels was one bottle for the whole week I stayed, the mini bar only had 2 bottles of water inside the fridge… This is 2 star accommodation at Best Western

cold and poor

Customer review rating 0.5/5

Simon Solo - 10/10/2021 Confirmed reviews ALL

not great. cold, mirror fell of the wall, room service bad

nice lobby with life music

Customer review rating 4.5/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

nice hotel but expensive & far the safe box in the room was not working, however, they fixed it after we reported that we checked out at 2:00 am, they were co-opreative to give us the breakfast in a bag at check out time, the operators don't answer phone fast

A shame on Rixos reputation

Customer review rating 0.5/5

Anonymous Business - 04/10/2021 Confirmed reviews ALL

It is really a shame to see the brand Rixos with what I have experienced. Rooms need serious renovation. The sliding windows are barely closing, which means constant noise from the street. I have never slept on such a hard hotel bed. May be it can be a healthy choice or something similar, but still very uncomfortable. The breakfast is below average both in terms of variety and taste. Also because the guys cooking the eggs can not speak fully fledged English, it is kind of hard to have the egg you want to have. They even do not add the extras to your room check if you did not pay a deposit for it. I really had hardship on understanding where to eat dinner. The reception guided me to the restaurant where the breakfast is served. That place was closed and there was a sign directing you to the left, saying dinner is served in Lalezar restaurant. But if you go left, you end up with the toilets on the end of the alley. When I arrived to Lalezar, it was totally abandoned with no service, no nothing, because there was a reception on the other side. I sit on the sofas in the middle of the entrance, because it was the only place where they were serving food. I could order to the 3rd waiter coming to help me, because the first 2 could not speak English. A cesar salad and spaghetti bolognese arrived after 57 minutes. They tasted mediocre. After the dinner I could not get my check, because the crew said that the accounting department had to issue it. Guess what, they were out and it could be only the next day after 24 hours. When I tried my chance again after 24 hours, guess what, they were out again. I could get it only after my check out via email. I did not have time to try the SPA, so no comments on that.

Top notch

Customer review rating 5.0/5

Gcheong Business - 24/09/2021 Confirmed reviews ALL

Staff are well trained, so efficient and friendly. The hotel has very good facilities that I wished I had more time to enjoy. Location is perfect too due to close proximity to local conveniences and good restaurants.

Great breakfast, great staff!

Customer review rating 4.0/5

Lily Business - 22/09/2021 Confirmed reviews ALL

Breakfast was above everything I've expected, staff is very polite and friendly, but I'd correct this minibar situation, it's not very comfortable to stand at the checkout feeling like a thief who's needed to be checked after, especially after mini bar wasn't requested and has been closed at the very beginning of the stay.

Perfect

Customer review rating 4.5/5

Abdul R. Solo - 19/09/2021 Confirmed reviews ALL

It was extra ordinary experience to stay in Rixos Almaty Hotel, all services were very nice and staff are well discipline and trained. I am inspired with interior decoration structure of Hotel from outside and inside. Thank very much for providing best services.

Well located but…

Customer review rating 3.0/5

Halim Business - 17/09/2021 Confirmed reviews ALL

Used to be a great hotel and still can be. Located right in the middle of the action. Room not prepared for 2 pax only one and still. I asked 3 times for an extra cup. The trainee at the reception was very helpful and nice doing her best. The bar, yes full of waiters but none of them knows what to do, and manger of the bar looked lost as well. The portier, who brought our luggage to the room was doing his outmost to make us feel welcomed. Would I stay again? Maybe not, but I really enjoy the lobby, cigar lounge… In our industry service, hospitality, smile, ready to help are the key to success and make our job easier and fun. We agreed on a late check out, 7pm.perfect but at lunch and 2 pm they call me in the room to see when I was leaving. Phone on the room is not working properly, bath missing some items… room smelling cigarette… Dust a bit everywhere…

Good service

Customer review rating 4.5/5

Anonymous Business - 16/09/2021 Confirmed reviews ALL

Rixos is a very good place clean rooms and the people that work their is what makes Rixos the place to stay. Service is very good from the car service to the restaurant to the front desk all very good.

Excellent long stay

Customer review rating 5.0/5

Sascha Business - 12/09/2021 Confirmed reviews ALL

I have been coming to your hotel for 9 years, and between June and September this year I had the pleasure to have two extended stays at the hotel for a total of about 10 weeks. Your porters, guest services, director of rooms, breakfast crew, room service and spa are all excellent and extremely friendly and helpful! I will come again soon.

good

Customer review rating 4.5/5

Anonymous Business - 02/09/2021 Confirmed reviews ALL

good

No management

Customer review rating 1.5/5

Felix Z. Business - 02/09/2021 Confirmed reviews ALL

I stayd for one week. The Room was always not clean, the window was dirty and strips at the glass. Not all clerks at reception speaks English, I had big problems with the invoices at reception because of language. The room cleaning took my credit card from central light / power switch! I went to reception, they started no activities regarding this! I blocked the card - ther was no balance change. The breakfast restaurant is perfect, well organised and friendly. The onle positive point. I will tell KZ Embassy in Berlin not to accomodate guests in RIXOS - this hotel has no perfomnace and is a blame for KZ

Good services and good stay

Customer review rating 5.0/5

Dax J. D. Solo - 29/08/2021 Confirmed reviews ALL

I had a great time in Rixos Almaty Hotel. The services are excellent.

The case that upset me

Customer review rating 3.0/5

Anuar Business - 26/08/2021 Confirmed reviews ALL

I booked one more room for my children. It was not ready when they had arrived. A reception lady gave keys of the room occupied by some people. Then another reception lady gave keys of the room which was not properly maintained (burned out lamp) and not clean enough (a piece of chocolate under the bed

True 5 star hotel experience beginning to end

Customer review rating 5.0/5

Jose A. G. Families - 19/08/2021 Confirmed reviews ALL

The location, infrastructure, amenities, experience, treatment of the staff from day one to accommodate myself, wife and 6 month old child was truly exceptional. The staff was truly amazing from the reception, to restaurant, to spa, even housekeeping we had the chance to talk and thank for daily keeping everything in great shape. We stayed for 8 days; everything just worked great for our family. The location in Almaty was also exceptional, since we were walking distance to many good restaurants, parks, metro, and other amenities.

Good stay

Customer review rating 4.0/5

Maira Families - 10/08/2021 Confirmed reviews ALL

My family and I liked time we spent at Rixos Almaty, especially our 3 old daughter. The location and the service are perfect. I would like to stress the latter: people working at Rixos are the treasure this hotel has: reception, lobby and restaurant workers, cleaning staff. The best. Always welcome, always helping, always smiling.

Well located

Customer review rating 4.0/5

Oksana K. Families - 01/08/2021 Confirmed reviews ALL

Friendly staff, immediate response to the problem.

Great staff

Customer review rating 4.5/5

Aldo L. Business - 27/07/2021 Confirmed reviews ALL

All good, from the morning, Breakfast, during the day; wellness, etc. till the evening... all around just great.

Well located. Clean. Good service

Customer review rating 4.5/5

Olga Solo - 25/07/2021 Confirmed reviews ALL

As above

Our most recent 20 reviews

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