Rixos Almaty 5 stars

Customer review rating (ALL Rating) 3.9/5 200 reviews

Best price
guarantee
Rixos Almaty - Image 1
Rixos Almaty - Image 2
Rixos Almaty - Image 3
Rixos Almaty - Image 4
506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  200 reviews

TripAdvisor Rating  4.5/5  1,019 reviews

Certificate of excellence 2024

Old and overpriced

Customer review rating 1.5/5

Dg Business - Confirmed reviews ALL

For a hotel in this price bracket you'd expect a comfortable bed, and a light and sound proof room. Instead the bed was a concrete slab, the curtains let light in and you could hear every car that went past. The over powering potpourri smell as you entered the room reminded one of a trip to grandma's house. Carpet and decor was scratched and stained throughout. At least the breakfast was decent. Was told by staff I couldn't give them my accor # to get the nights credited on my account either. Won't be returning.

Dear Daniel Eric G., Thank you for taking the time to tell us about your experience at the Rixos Almaty. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anara Balgimbayeva Guest Relations Manager

Customer review rating 0.5/5

Nazarudheen P. K. Business - Confirmed reviews ALL

In my life very bad experience ,but your property very nice and awesome when iam staying this property iam asking mobile adapter they didnt give the adapter then ask the deposit .every small property they give the all accessories .and when iam went sleep one lady knock the door very disturbing

Dear Nazruu K., Thank you for taking the time to tell us about your experience at the Rixos Almaty. I am sorry that your experience did not meet your expectations. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anara Balgimbayeva Guest Relations Manager

A nice stay amid faded grandeur

TripAdvisor rating 4.0/5

Colin E TripAdvisor review

First time in Kazakhstan for business, and I was lucky enough to stay at the Rixos. If you’ve seen some of my other reviews, you’ll know I use ‘faded grandeur’ quite a lot. But I think that hits this place on the head. The hotel is big and imposing, not least because of the massive atrium you can see from the front door. The rooms are very spacious – my basic one had a good bed, working desk, side table and mini sofa, and the bath in the bathroom was both big and complete with air jets (yes, there was a shower as well). The hotel amenities are pretty good – a few shops scattered around, gym & swimming pool, and of course the conference facilities that we were there to use. And there was the expected ironing board and iron in the room (decent ones too). Almaty is a really different city – I think I’d like to go back again to be honest – but lots of things were easily within strolling distance. The whole thing is just a bit ‘weathered’ though. Some of the carpet needs a bit of TLC, all the side doors and back gate were cable-tied shut, etc. To be fair, we’d probably be talking serious money to give the place an overhaul. I’d definitely stay here again though.

Not a 5-star experience

Customer review rating 3.0/5

Jim M. Business - Confirmed reviews ALL

Classed as a five-star hotel which it probably technically qualifies on facilities, but certainly doesn't on quality of experience. Stayed here for two weeks in September for a work trip in Almaty. Rooms are ok, beds comfortable, but TV channel choice extremely limited and decor tired and in need of refurbishment. Room cleaning was fairly random in terms of towel, mat, robe replacement after use, and maids kept confiscating keycards from the power slot. Main lobby is beautiful and pleasant environment to relax and eat. However, out of the three restaurants, two are permanently closed and only available for private functions which means you are down to one limited menu option. On the occasions we tried to eat dinner in the hotel, staff seemed disinterested and did not speak any English, so gave up and went out. This seems to be an own goal for the hotel in not capitalising on their facilities. All expenses had to be paid along the way, nothing could be charged to your room. This even included paying for the room up front and being asked whether we wanted to pay extra to build up credit for any expenses. This makes the guests feel more like criminals rather than being special which is what you are looking for from this grade of hotel. Would not stay at this hotel again next time in Almaty.

Dear James M., Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your recent stay did not meet your expectations. While we're glad to know that you found our lobby environment relaxing and the rooms comfortable, we sincerely apologize for the areas where we fell short. Your comments regarding the limited TV channels, outdated decor, and inconsistent housekeeping service are important to us. It's also disappointing to hear about your experience with our dining options and the communication barriers with our staff. We're committed to improving both our menu variety and staff training, including English proficiency, to better accommodate our international guests. The issue with payment procedures is something we will review internally. We understand how this might have made your stay feel less comfortable, and we will look into ways to make the experience smoother and more convenient for our guests. Your feedback is very valuable as we strive to improve, and we apologize for not delivering the five-star experience you were expecting. Should you decide to give us another chance in the future, we hope to provide a much-improved stay. Thank you again for your honest review. Anara Balgimbayeva Guest Relations Manager

The hotel is faraway from five star hotels.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I had mix of disappoint situations during my stay at the hotel. There are several examples. It's a mess at the breakfast, staff screaming to each other and swearing or when I pointed to salt shaker was broken the waiter told me that you right, did literaly nothing and she went away. I asked to fix the door to the balcony (it was blocked for some reasons or broken) no one came to me. One day no one came to my room to make up it, when I asked why the lady raised her voice accused me of the this situation. I was shocked a little because I hung up the sign "please make up my room" when I was leaving the room and I didn't expect that the staff can screaming to a guest at five star hotel.

Dear Nikita S., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. It is disappointing to hear that your experience did not meet your expectations or our usual high standards. The issues you mentioned, from the breakfast service to the lack of attention to your maintenance request, are unacceptable and certainly not reflective of the quality of service we strive to provide. I assure you that we take your feedback very seriously. We will address these concerns with the relevant departments immediately to ensure that such behavior and lapses in service do not happen again. Regarding the incident with housekeeping and the unprofessional behavior you experienced, this is not the level of hospitality we aim to offer, and I deeply regret that you were treated in this manner. Please accept our sincerest apologies for this oversight. We value your feedback as it helps us improve, and we would be grateful for the opportunity to welcome you back and provide the exceptional service you deserve. If there is anything we can do to make up for your previous stay, please do not hesitate to contact us directly. Sincerely, Anara Balgimbayeva Guest Relations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 158 reviews 9/10 Location
  • 319 reviews 5.3/10 Room
  • 348 reviews 6.6/10 Service
  • 185 reviews 6.1/10 Vibe
  • 159 reviews 8.4/10 Breakfast
  • 131 reviews 7.7/10 Amenities
  • 119 reviews 3.8/10 Cleanliness
  • 90 reviews 8.9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Almaty

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.