Rixos Almaty Hotel 5 stars

Customer review rating (ALL Rating) 4.2/5 179 reviews

Rixos Almaty
See on a map
+ 27 Services

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 almaty
kazakhstan

Fax: (+7)0

Check-in from 15h00

Check out up to 12h00

  • BUSS:  30 34 123 Kabanbay Batyr Street

  • METR:  A ALMALY

  • By plane

    ALMATY At 16km / 9.94 miles - Shuttle paying

  • By plane

    ALMATY At 16km / 9.94 miles - Shuttle paying

  • By helicopter

    ALMATY At 16km / 9.94 miles

  • By car

    ALMATY BISHKEK At 3km / 1 miles

  • By train

    ALMALY At 1km / 0 miles

  • By train

    ALMATY 2 At 3km / 1 miles

GPS:43.2493887, 76.9350809

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Rixos Almaty offers 237 sumptuously appointed rooms and suites with panoramic city views offer contemporary, uncluttered design and an ideal atmosphere for work or leisure. Balconies with panoramic views giving you spectacular pictures of the city. Featuring an inviting atmosphere and spectacular views of the city, all rooms have plush beds, luxurious bathrooms while suite amenities range from separate living areas to private kitchens for all the space and comfort you need.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,100

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Rixos Almaty

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

179 reviews

Very cooperative staff

Customer review rating 4.5/5

Adityavikram P. Business - 17/01/2022 Confirmed reviews ALL

Was there during the crisis in early jan and was taken care of by the hotel staff. thankyou

good stay with wonderful service

Customer review rating 4.5/5

Mehmet P. Solo - 14/01/2022 Confirmed reviews ALL

I spent almost 2 weeks at your hotel in Almaty. Staffs were extremely helpful and friendly with a professional approach. During the turmoil days in Almaty, hotel provided food without charge which was highly appreciated among all guests. All guests were received good care.

Staff very helpful and friendly .

Customer review rating 4.0/5

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

I was really enjoy my time spend in this hotel✅

Dear Mr. K., Thank you for taking the time to share with us about your experience at the Rixos Almaty Hotel. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel

Short but good stay

Customer review rating 5.0/5

Gc Business - 26/12/2021 Confirmed reviews ALL

The hotel was busier than usual because of the year end festivities but the efficient and friendly staff continued to provide impeccable service.

Dear Mr. K., Thank you for taking the time to share with us about your experience at the Rixos Almaty Hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kuralay Ongarova General Manager Rixos Almaty Hote

good stay, as always

Customer review rating 4.0/5

Miriam M. Business - 22/12/2021 Confirmed reviews ALL

Brief stay passing; through Almatyhave stayed multiple times before

Dear Ms.M., Thank you for taking the time to share with us about your experience at the Rixos Almaty Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kuralay Ongarova General Diroctor Rixos Almaty Hotel

Great stay!

Customer review rating 5.0/5

Rommel D. S. Solo - 21/12/2021 Confirmed reviews ALL

The hotel is fantastic with very friendly and accommodating staff especially Ms. Aida of the reception and Mr. Ruslan who was a magnificent driver and tour guide. ⭐️⭐️⭐️⭐️⭐️

Dear Mr. De S., Thank you for taking the time to share with us about your experience at the Rixos Almaty Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hote

Not a Good Stay!

Customer review rating 0.5/5

De C. Business - 21/12/2021 Confirmed reviews ALL

Staff in the check-in counters are not service oriented (requires customer service trainings!)including from the restaurant and room service. Guest services (dial 0) took time to answer. I ordered food thru room service and took time to deliver. I requested to include water. No water was delivered. I called the guest services (dial 0) to order water and after several follow-ups, the water arrived after 3 hours. (7 December 2021). On 15 December 2021, when I arrived there was no free bottled water in the room. The room was opened to the connecting room. The television was not working, no remote. When I was checking out the elevators were full and I waited for 45 minutes to use the elevator with my 2 big luggage. Nobody assisted me to carry my luggage from my room despite of my request for assistance. I requested for official receipt from the front desk (8 December 2021). None was provided. When I reached my destination, I wrote to Rixos to send me the official receipt and until now, nothing is received. Most of the staff does not speak English. What a sad experience with Rixos :(

Dear Mr. De c., Thank you for taking the time and trouble to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on +7 … 39 70 Yours sincerely, Askhat Ishmukhambetov Director of Rooms & GR Rixos Almaty Hotel

Excellent services

Customer review rating 5.0/5

Phub L. Solo - 20/12/2021 Confirmed reviews ALL

I stay only one night they provide good service therefore I don’t have any comment thank too

Dear Ms.L., Thank you for taking the time to share with us about your experience at the Rixos Almaty Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel

beautiful hotel, nicely appointed rooms and pleasant staff

Customer review rating 4.5/5

Trent Business - 13/12/2021 Confirmed reviews ALL

I was in Almaty for a business trip and selected your hotel due to my past pleasant experience at the hotel -- and my broader pleasant experience with the Rixos chain. I was overall pleased with my stay. My only critique is that the hotel bar prices are extremely high. As well I would have liked to see the live entertainment play later into the evening.

Excellent stay

Customer review rating 5.0/5

Carla D. Solo - 06/12/2021 Confirmed reviews ALL

Great service!!!

Comfortable

Customer review rating 4.5/5

Dr J. A. Business - 03/12/2021 Confirmed reviews ALL

Rooms well maintained The lobby provides " living in a Palace" experience

Dear James A. W., We very much appreciate your comments regarding your stay at the Rixos Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kuralay Ongarova General Director Rixos Almaty Hotel

Dissapointed

Customer review rating 2.0/5

Tatiana Business - 02/12/2021 Confirmed reviews ALL

1) Room cleaning is bad - plastic package on the carpet, false eyelashes on bathroom floor, a coin near luggage area, rubbish behind the bedside table etc. Even the carpet near the room door is dirty and outdated. Furniture seems to be over used. Cracks in the bathroom. Toyish hairdryer: very small and low power. No body cream. Dead air in the room. 2) Was woken up at 1 am by hotel personnel fiercely knocking on my door. Told me that it was time to check out. Unbelievable. 3) Managed to connect to wi-fi only 1 my device. Breakfast and reception were fine.

Dear Tatiana R., Thank you for taking the time to tell us about your experience at the Rixos Almaty. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,, Kuralay Ongarova General Director Rixos Almaty Hotel

Very nice place and located close to supermarkets, restaurants, coffee shops etc

Customer review rating 5.0/5

B A. Solo - 28/11/2021 Confirmed reviews ALL

Very satisfied and this was my second time with Rixos Hotel, Almaty. Easy to contact and they will immediately answers your concerns.

worst service for premium room

Customer review rating 1.5/5

Bolatbek Business - 25/11/2021 Confirmed reviews ALL

jacuzzi was not working, no hot water. worst ever experience with rixos. paid for premium room, however was very dissatisfied.

Nice lobby

Customer review rating 3.5/5

Aa Friends - 24/11/2021 Confirmed reviews ALL

Nice lobby, location not bad, reception service is moderate but room service is good

Comfortable and easily located

Customer review rating 4.5/5

Stella S. Solo - 24/11/2021 Confirmed reviews ALL

Good client orientation and supportive staffs

Dear Stella Vivian S., Thank you very much for such a wonderful feedback! It greatly motivates us when our guest are positive and happy with the hotel service. Your comfort and well-being is our priority number one. Thank you for staing with us! Kind regards, Askhat Ishmukhambetov Director of Rooms & GR Rixos Almaty Hotel

Good stay, excellent service

Customer review rating 5.0/5

Maya L. Business - 23/11/2021 Confirmed reviews ALL

Very friendly staff, excellent service, good SPA zone. I would recommend to my friends and colleagues to stay in the hotel. Plan to visit Almaty in the beginning of December, will definitely stay at Rixos!

Dear Maiia L., Thank you very much for such a wonderful feedback! It greatly motivates us when our guest are positive and happy with the hotel service. Your comfort and well-being is our priority number one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel

Our most recent 20 reviews

Our other hotels nearby

All our hotels in almaty