Rixos Almaty 5 stars

Customer review rating (ALL Rating) 3.8/5 104 reviews

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Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  104 reviews

Customer review rating 5.0/5

Jack W. Business - Confirmed reviews ALL

Beautiful classic style with wonderful service and food.

Dear Mr. W., Thank you very much for your warm review and for choosing Rixos Almaty. We are truly delighted to know that you enjoyed the classic atmosphere of our hotel, as well as the service and culinary experience during your stay. It is especially rewarding to receive such high praise from our guests regarding the comfort, cleanliness, breakfast selection, and the work of our team. Your kind words are a great motivation for all of us to continue delivering memorable experiences and exceptional hospitality to our guests. We will be sincerely pleased to welcome you back to Rixos Almaty on your next visit. Kind regards, Rixos Almaty Team

Customer review rating 0.5/5

Stoyan B. Business - Confirmed reviews ALL

Old furniture, bathroom shower not functioning. Extremely expensive

Dear Mr. B., Thank you for taking the time to share your feedback regarding your stay at Rixos Almaty. Your opinion is very important to us, as it helps us improve the quality of our service and create a more comfortable experience for our guests. Your comments have already been forwarded to the managers of the relevant departments for an internal review. We will carefully investigate the matters you have mentioned. We would appreciate it if you could contact us at hb… and specify the dates of your stay, as this will help us conduct a more detailed investigation and take the necessary actions. Kind regards, Rixos Almaty Team

Customer review rating 3.5/5

Navin D. Friends - Confirmed reviews ALL

Multiple issues were not addressed even after repeated reminders. The shower handle was broken, the face mirror light was not working, there was a dead bug in the room etc etc. On the last day I was called by the Guest relations to apologize and a fruit basket sent up

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Almaty. We sincerely regret that your experience did not fully meet your expectations and apologize for the inconveniences you encountered during your stay. Please be assured that your comments have been carefully noted and shared with the relevant departments. We highly value your feedback, as it helps us improve the quality of our services and guest experience. We truly hope to have the opportunity to welcome you back again, and during your next visit we will do our utmost to ensure your stay is comfortable, seamless, and meets the highest standards of hospitality. Kind regards, Team Rixos Almaty

Customer review rating 1.0/5

Evgeny M. Solo - Confirmed reviews ALL

The operation it’s terrible

Dear Mr. M., Thank you for taking the time to share your feedback regarding your stay at Rixos Almaty. We have carefully reviewed your comments, and your feedback has already been forwarded to the hotel management for internal review. Please be assured that we will thoroughly investigate the matter and take the necessary measures to enhance the quality of our services. We would highly appreciate it if you could contact us via email at hb… and kindly specify the dates of your stay. This will allow us to conduct a more detailed investigation and further improve the experience for all our guests. Yours sincerely, Rixos Almaty Team

Customer review rating 5.0/5

Mikhail P. Business - Confirmed reviews ALL

I frequently travel to Almaty for business and Rixos is my go-to hotel. Its prime location and superb lobby make it perfect for business meetings. The staff is incredibly helpful and always ready to accommodate every visitor’s needs. Highly recommended!

Dear Mr. Mikhail P., Thank you for your kind review of Rixos Almaty. We are pleased to know that you enjoy our central location, welcoming lobby atmosphere, and the service provided by our team during your business trips. Your recommendation truly means a lot to us. We look forward to welcoming you back to Rixos Almaty on your next visit to Almaty. Best regards, Rixos Almaty Team

Other web-users rate our hotel

  • 118 reviews 9.2/10 Location
  • 237 reviews 4.9/10 Room
  • 321 reviews 7.4/10 Service
  • 135 reviews 6.6/10 Vibe
  • 115 reviews 8.9/10 Breakfast
  • 94 reviews 8.1/10 Amenities
  • 94 reviews 3/10 Cleanliness
  • 41 reviews 4/10 Value

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