Rixos Almaty 5 stars

Customer review rating (ALL Rating) 4.0/5 173 reviews

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Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

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Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  173 reviews

TripAdvisor Rating  4.5/5  1,021 reviews

Certificate of excellence 2024

Bad experience

TripAdvisor rating 1.0/5

Vandanabchhabra Friends getaway - TripAdvisor review

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Well located , hospitable staff .. the feel of the hotel is very relaxing and welcoming

Customer review rating 5.0/5

Sam Couples - Confirmed reviews ALL

Good stay

Customer review rating 4.5/5

Demetris T. Business - Confirmed reviews ALL

Dear Mr. Demetris T., Thank you so much for your kind words! We are thrilled to hear that your experience met the expectations of a hotel of our standard. Your positive feedback motivates us to continue delivering high-quality service. We look forward to welcoming you back and ensuring your next stay is just as enjoyable. Best regards, Anara Balgimbayeva Guest Relations Manager

Customer review rating 5.0/5

Andreas Solo - Confirmed reviews ALL

Dear Mr.Andreas, Thank you for your wonderful feedback! We are so glad to hear that you enjoyed our prime location and appreciated the friendliness of our team. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay soon. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

TripAdvisor rating 2.0/5

602gg TripAdvisor review

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

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Other web-users rate our hotel

  • 149 reviews 9.5/10 Location
  • 279 reviews 6/10 Room
  • 327 reviews 7/10 Service
  • 162 reviews 6.9/10 Vibe
  • 127 reviews 8.1/10 Breakfast
  • 118 reviews 8.2/10 Amenities
  • 104 reviews 4.4/10 Cleanliness
  • 83 reviews 8.7/10 Wellness Area

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