Rixos Almaty 5 stars

Customer review rating (ALL Rating) 4.0/5 291 reviews

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Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  291 reviews

TripAdvisor Rating  4.5/5  1,010 reviews

Certificate of excellence 2024

Nice location but value for money could be better

Customer review rating 3.5/5

Manuel Couples - Confirmed reviews ALL

Impressive hotel in a central location. Stunning lobby hall and very good amenities. However, service is slow and not really proactive.

Good Place and nice people

Customer review rating 4.5/5

Z. F. Business - Confirmed reviews ALL

I was an attendee of the WNFC during 16-18 April. Rixos provided a good experience. The reception guys and girls are handsome and beautiful. They are very kind to all the guests. And all the hotel staffs are so nice. Thank you all for giving a memorial stay in Rixos. Hope I will have chance to get another stay in the future. Only one thing the colorful print in business center didnt work well. LoL...

Nice room service, breakfast is nice, everything is nice

Customer review rating 5.0/5

Ahmed A. Solo - Confirmed reviews ALL

Special thanks to Gulolana, Nicole and Doy You made my stay wonderful, hope to see you soon

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Rixos Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saya Metenova Guest relations agent

Attractive building, but key deficiencies ruined the experience.

Customer review rating 2.0/5

Frustrated Business - Confirmed reviews ALL

Stayed 5 days for a conference. At no point during the week did the room air conditioning work properly; I had to open the balcony door to cool off the room enough to sleep. This is completely unacceptable. They tried to blame it on a maintenance issue, but I believe the A/C was turned off in the entire hotel until summertime and it had nothing to do with my particular unit. Also, the elevators are very slow and often were out of order (doors would not close). This is unacceptable for a so-called luxury hotel. Will not return.

Dear Clark B., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value your comments, as they help us to maintain and improve our high standards. I am very sorry to hear that your experience did not meet your expectations due to the issues with the air conditioning and elevators. Please accept our sincere apologies for the inconvenience this caused. At Rixos Almaty, we strive to provide our guests with the utmost comfort and convenience, and it is clear in this instance, we fell short. Regarding the air conditioning, please be informed that the transition from the heating season to cooling as we move from winter into summer had temporarily disrupted our system's functionality. This was not intended to impact guest comfort negatively, and I assure you it was not a matter of the system being turned off for the season. As of now, the entire system is fully operational in cooling mode for the summer season. We are continuously working on improving our system management to avoid such inconveniences in the future. As for the elevators, we are aware of the issues you mentioned and are in the process of upgrading our facilities to prevent such occurrences in the future. We understand how important it is to have reliable and efficient service in every aspect of our operations. We value your patronage and appreciate your insights as we strive to improve our guest experience. If you are willing, I would appreciate the opportunity to speak directly with you to further discuss your concerns and how we might make amends. Please reach out to me at your convenience at al… Thank you once again for your candid review. We hope to have another opportunity to host you, under better circumstances, in the future. Warm regards, Saya Metenova Guest relations agent

Great stay and lovely spa

TripAdvisor rating 4.0/5

devika86 Couples - TripAdvisor review

So to begin with we were upgraded to a junior suite which was really nice. The food was great, breakfast spread was lovely and the spa centre is amazing. Would highly recommend. Only one down we were booked for a Romantic retreat package through the Accor app which included a wine bottle, bed decor and breakfast in bed. When asked at front desk they seemed unaware of it. Anyway we had a lovely stay irrespective. Location is perfect and staff is polite.

Dear guest, thanks so much for the highest rating received and leaving such nice comments. We appreciate you choosing the Rixos Almaty and are happy that you loved every facility offered. It was a pleasure hosting you and we look forward to welcoming you back again. Kind regards, Anel Askarbekova Guestcrelations agent

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Other web-users rate our hotel

  • 158 reviews 9.2/10 Location
  • 348 reviews 5.5/10 Room
  • 372 reviews 6.8/10 Service
  • 7 reviews 7.6/10 WiFi
  • 178 reviews 6.6/10 Vibe
  • 164 reviews 7.8/10 Breakfast
  • 143 reviews 7.7/10 Amenities
  • 137 reviews 4.2/10 Cleanliness

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