Rixos Almaty 5 stars

Customer review rating (ALL Rating) 3.9/5 109 reviews

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Rixos Almaty - Image 1
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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  109 reviews

TripAdvisor Rating  4.5/5  1,029 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Kornelijus S. Business - Confirmed reviews ALL

First time I experienced such terrible stay and treatment. I couldn't not book thw room around a month until my local partner jumped in to resolve it. You need to find motivation for your hotel workers to do their work at least at a minimum because it it harms your business and reputation. I will never return to this hotel and will never recommend to anyone.

Dear Kornelius, I am truly sorry for the negative experience you had with us. Reading your review was deeply disappointing, because we clearly failed to provide you with the smooth, respectful, and professional service you deserved. You should never have had to wait so long or involve your local partner just to resolve something so simple. I want to assure you that the moment I met with the representative who came to the hotel on your behalf, I acted immediately and reached out to you to accelerate the process of issuing your invoice. Even so, I fully acknowledge that this situation should never have escalated to that point, and for that I sincerely apologize. Your comments about our staff motivation and service quality are extremely valuable. We are already taking steps to address these concerns, reinforce accountability, and ensure that no other guest experiences similar frustration. Your experience has highlighted areas that absolutely must be improved, and your feedback will directly contribute to positive changes. I completely understand why you feel the way you do, and I am truly sorry that we let you down. While you mentioned that you will not return or recommend us, I genuinely hope that someday we may have the chance to earn back your confidence. Thank you for bringing this to our attention, and once again, please accept my heartfelt apologies. Warm regards, Yury Gerasimchuk Director of Rooms Rixos Almaty

Customer review rating 0.5/5

Aizhana J. Business - Confirmed reviews ALL

Dust is wiped only from flat surfaces. there is a lot of dust on the furniture. Bathrooms are run down

Dear Ms. Aizhana J., Thank you for sharing your valuable feedback. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room and the condition of the bathrooms. Please be assured that your comments have been shared with our Housekeeping and Engineering teams to take immediate corrective action. At Rixos Almaty, we strive to maintain the highest standards of comfort and service, and we truly regret that we fell short of your expectations during your stay. We appreciate your input as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Kind regards, Anara Balgimbayeva Guest Relations Manager

Customer review rating 2.0/5

Zitmarie M. S. Business - Confirmed reviews ALL

Reception staff was very rush. When I got to my room there was a used water bottle on the floor, fridge had mold and ice all over. Room was dated and not properly cleaned. For the rate they charge you per night, it was not worth it.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. What you described does not reflect the high standards of service and cleanliness that we strive to maintain at Rixos Almaty. Your comments have been shared with our management and housekeeping teams for immediate review and corrective action. We truly value your input, as it helps us improve the quality of our services. We would appreciate the opportunity to personally follow up on your experience. Please contact us directly at hb… so that we can address your concerns in detail. Kind regards,

Good Hotel - Central Location.

TripAdvisor rating 4.0/5

the_businessdoctor Families - TripAdvisor review

We stayed at Rixors for a week. Good rooms. Staff was friendly. We did have issues with cleanliness in the room. Food was ok… Location was probably the main reason for stay at this property.

Dear Guest, Thank for taking the time to share your feedback with us. We are happy to hear that your overall stay was good, and that you found our location and our team great. We apologize if cleaning of the room didn't meet your expectations and your comment was shared with relevant department teams. We always strive to provide the best service to all our guests and we really hope to welcome you back at Rixos Almaty. We would really appreciate if you could reach us directly at hb1n9-fo@accor.com so we can personally talk to you and get all your comments and suggestions for future improvements. Kind regards, Anara Balgimbayeva Guest Relations Manager

Great Location, But Service & Maintenance Need a Boost

TripAdvisor rating 3.0/5

698himanshub Families - TripAdvisor review

Rixos has a prime city-center location, but the property feels old and poorly maintained. We were upgraded to a junior suite, but worn carpets, shabby furniture, and broken curtains left a poor impression. Room service was inconsistent, elevators unreliable, and breakfast was limited with average quality. This is not the Rixos standard I’ve experienced elsewhere. The brand needs to urgently refresh the property and improve service to match its reputation.

Dear Guest, Thank you for your feedback. We are sorry to hear that your stay with us did not meet your expectations. We always strive to provide the best service to all our guests and we regret that we didn't achieve that during your stay. We would like to communicate with you personally to get all the information about your stay, and if you could write us at hb1n9-fo@accor.com, we would really appriciate that. Please be assured that your feedback is shared with all department teams and we are committed to preventing such issues in the future and to ensure that your next stay with us is comfortable and meets your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

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Other web-users rate our hotel

  • 135 reviews 9.3/10 Location
  • 249 reviews 5.4/10 Room
  • 327 reviews 7.4/10 Service
  • 6 reviews 8.8/10 WiFi
  • 148 reviews 6.7/10 Vibe
  • 113 reviews 9/10 Breakfast
  • 99 reviews 8.3/10 Amenities
  • 89 reviews 3.4/10 Cleanliness

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