Rixos Almaty 5 stars

Customer review rating (ALL Rating) 3.8/5 119 reviews

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Rixos Almaty - Image 1
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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  119 reviews

Customer review rating 1.5/5

Josua M. Families - Confirmed reviews ALL

I am not satisfied with Rixos. Comparing Swissotel, the price is like twice of Swissotel. And the area is smaller than Swissotel. Please don't put in ALL ACCOR this hotel. I am really dissappointed. I cannot refund the breakfast. in Swissotel i can do it refund breakfast if cancel before the day. No more words to describe this disappointment.

Dear Mr. Josua M., Thank you for taking the time to share your impressions of your stay at Rixos Almaty. We are sorry to learn that your overall experience was not as you had expected. We truly value feedback from our guests, as it helps us better understand expectations and continue to improve our service. Your comments have been shared with our management team for their review. Should you wish to discuss your experience further, please feel free to contact us at hb… We would be pleased to have the opportunity to welcome you again. Kind regards, The Rixos Almaty Team

Customer review rating 2.5/5

Harry R. Business - Confirmed reviews ALL

Usually service is excellent. Was not on this occasion. I do not expect to be permanently chased to pay for items that I am trying to put on the room. Rooms need renovating and there was a smell of compost coming from the loo. No recognition of ALL status

Dear Mr. R., Thank you for taking the time to share your experience with us. We are truly sorry that this stay did not meet your expectations, especially given your previous positive experiences with us. Please accept our apologies for the minibar situation — it should never have caused you inconvenience or frustration. We understand how unpleasant this must have been and are taking steps to ensure such situations do not happen in the future. We are also sorry that the condition of your room and the bathroom odor caused discomfort. Your comments have been shared with the relevant teams, and measures are being taken to improve the rooms and provide a more comfortable environment for all guests. We sincerely value your loyalty and hope to have the opportunity to welcome you again, so we can provide the level of service you expect and ensure your stay is as pleasant and comfortable as it should be. Kind regards, Rixos Almaty Team

Customer review rating 1.5/5

Henry S. Business - Confirmed reviews ALL

My least pleasurable stay at the Rixos Almaty. Staff were not on form this time with the real kick in the teeth coming as I was checking out. I was asked whether I had taken anything from the mini bar and was then told I had to wait for a member of staff to check - made me feel like a common criminal. I also had a member of my party who made the team aware that their air conditioning was broken and running very warm. They failed to fix it or offer a new room in an almost empty hotel.

Dear Mr. S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Rixos Almaty. We are truly sorry to learn that this visit was your least pleasurable experience with us and that it did not meet your expectations. Please accept our sincere apologies for the situation during check-out. Being asked to wait for a minibar inspection should never make a guest feel uncomfortable or distrusted. Your comments have been shared with our Front Office management team to review the procedure and provide additional training to ensure such situations are handled with greater care and sensitivity. We are also very sorry to hear about the air conditioning issue in your companion’s room and that it was neither resolved promptly nor an alternative room offered. This does not reflect our service standards, especially when availability would have allowed us to provide a quick solution. We are currently addressing this matter internally with both our technical and front desk teams. Your feedback is particularly important to us, especially as a business traveler, and we would truly appreciate the opportunity to discuss your experience personally. Please feel free to contact us directly at hb… so we may look into this matter further and work toward restoring your confidence in us. We sincerely hope to have the opportunity to welcome you back and provide the level of service you rightfully expect. Kind regards, The Rixos Almaty Team

Customer review rating 0.5/5

Narottam S. Couples - Confirmed reviews ALL

Yes

Dear Mr. Narottam s., Thank you for taking the time to share your feedback with us. We regret to learn about the inconvenience you experienced during your stay regarding the wash basin issue and that your concerns were not addressed in a timely manner. This is not the level of service we aim to provide our guests, and your comments have been shared with the relevant departments for internal review. We would appreciate the opportunity to look into this matter in more detail. Kindly contact us directly at hb…, providing your stay details, so that we may further investigate and follow up accordingly. We value your feedback, as it helps us improve our services. Best Regards, The Rixos Almaty Team

Customer review rating 5.0/5

Sudhir G. Couples - Confirmed reviews ALL

Had a lovely stay at the Rixos to celebrate our anniversary. Have stayed at this hotel twice earlier on my birthdays! The hotel is centrally located adjacent to a park. The staff and the services are both excellent. would like to make special mention of Damir taking care of food and restaurants, Sarvar at the reception and Jasmine at Guest Relations all of whom went out of the way to make us stay comfortable. Also like to thank Yuri the director rooms a pleasing personality we met at the time of checkout.

Dear Mr. Sudhir G., Thank you very much for sharing such a wonderful review of your stay at Rixos Almaty. It is truly an honor for us to be part of your anniversary celebration and to know that you have chosen our hotel on multiple special occasions, including your birthdays. We are delighted to hear that our central location, high standards of service, and dedication of our team contributed to making your stay comfortable and memorable. Your kind recognition of Damir, Sarvar, Jasmine, and Yuri is greatly appreciated. We will be sure to share your compliments with them, as such feedback is a great source of motivation for our entire team. We look forward to welcoming you back to Rixos Almaty and providing you with another exceptional experience in the near future. Best Regards, The Rixos Almaty Team

Other web-users rate our hotel

  • 125 reviews 9/10 Location
  • 246 reviews 5.5/10 Room
  • 330 reviews 7.3/10 Service
  • 5 reviews 7.9/10 WiFi
  • 144 reviews 6.7/10 Vibe
  • 117 reviews 8.9/10 Breakfast
  • 100 reviews 7.8/10 Amenities
  • 90 reviews 3.4/10 Cleanliness

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