Novotel Almaty City Center

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Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 1,077 reviews

ALLSAFE approved hotel

Novotel Almaty City Center
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Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Gym 24/7

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

Fax: +7 727 355 3939

  • BUS 65:  BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro:  1 Abai

  • By plane

    ALMATY At 18km / 11 miles

  • By plane

    ALMATY At 18km / 11 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11 miles

  • By train

    ABAI At 1km / 0 miles

  • By train

    ALMATY 2 At 5km / 3 miles

GPS:43.242166, 76.958027

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,077 reviews

TripAdvisor Rating  4.5/5  94 reviews

Certificate of excellence 2022

Another perfect stay

Customer review rating 4.5/5

Assyl Families - Confirmed reviews ALL

Our fav hotel where we stay every time we come to Almaty. This time used my ALL points to stay. Staff kindly assisted everything perfectly. Thank you.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Rooms were not clean as before.

Уважаемая Сауле, Позвольте поблагодарить Вас за то, что нашли время поделиться своим впечатлением о вашем недавнем пребывании у нас. Нам искренне жаль, что во время вашего последнего пребывания вы столкнулись с неудобствами в связи с чистотой номера, примите наши самые искренние извинения. Замечания по поводу качества уборки переданы руководителю хозяйственного отдела для улучшения качества услуг. Спасибо еще раз за ваш отзыв и мы искренне надеемся, вы дадите нам шанс исправить недостатки и изменить ваше впечатление в наилучшую сторону. С наилучшими пожеланиями, Алуа Менеджер по работе с гостями

Perfect location

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Great hotel. It was my second stay there. As usual I enjoyed ALL experience. Good quality breakfast. Kind service. They were helpful to arrange me allays dinner. It would be perfect stay, but beds felt hard. On top of that they didn’t count my night points with usual comment, that I had to book it thru all website. It’s not my first time booking. I never had problems but here.

Dear Kuanysh, Thank you for taking the time to share your experience at Novotel Almaty City Center. We are very pleased that in general the accommodation and service met your expectations. Let me thank you for being our loyal guest! I sincerely understand your disappointment with the points you did not receive and this is not hotel policy, it is the terms and conditions of our Accor Live Limitless loyalty program. When booking a room through a travel agency, unfortunately points are not awarded. You can also learn more about the terms of the program at this link https://all.accor.com/loyalty-program/legal/terms-and-conditions-en.pdf Sincerely, Alua Guest Experience Manager

the most comfortable bed and bed linen

Customer review rating 5.0/5

Zhuldyz Business - Confirmed reviews ALL

Thank you for caring about sleep of your guests - bed was great and bed linen was so nice to relax - not very cold, not very hot - I had a great rest after busy working days. Breakfast was also good (although coffee could be better). Service and housekeeping was also excellent. and location is great of course

Dear Zhuldyz, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Nice stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Nice

Dear Igor, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Good stay

Customer review rating 5.0/5

Temirbek A. Business - Confirmed reviews ALL

Best location, comfortable rooms, nice food and kind personnel

Уважаемый Темирбек, Благодарим Вас за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и высоко оценили уровень обслуживания. Ваше мнение действительно важно для нас. Мы всегда рады видеть Вас в Novotel Almaty City Center! С наилучшими пожеланиями, Алуа Менеджер по работе с гостями

I’ve spend 22 days in the Hotel. That was a good time. Thanks

Customer review rating 4.5/5

Anatoly K. Business - Confirmed reviews ALL

Well located, yes. You have huge number of cafes and restaurants around, other places of interest. Internally everything is good. Sport club could be bigger. Pool is great. Saunas could be bigger. Rooms are good and well cared. Personal forgets to fill water bottles and glasses from time to time but it easily resolved by one request :-)

Dear Anatoly, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Location +++

Customer review rating 4.5/5

Stefan Business - Confirmed reviews ALL

Very good location in town - very service and welcoming staff

Dear Stefan , We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Perfect place!!

Customer review rating 5.0/5

Timur Business - Confirmed reviews ALL

Great hotel, location and amenities.

Dear Timur, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Customer review rating 5.0/5

Chad M. Business - Confirmed reviews ALL

I love staying at the Novotel. Friendly staff, great breakfast, comfortable accommodations. Recommend putting wash cloths back in the rest rooms or bathing and showering

Dear Mr. M., Warm greetings from Novotel Almaty! We very much appreciate your comments regarding your recent stay with us. I am so proud that you were satisfied with the attitude and service of our team and will definitely forward your comments to them. We indeed very much hope to have the pleasure of welcoming you back again in the nearest future. Best Regards, Alua Guest Experience Manager

Very comfortable stay

Customer review rating 5.0/5

Zip D. Business - Confirmed reviews ALL

Excellent ! ! ! ! !

Dear Mr. D., We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Breakfast area does not apply covid-19 policy

TripAdvisor rating 4.0/5

blagovest2508 Business - TripAdvisor review

All guest should take their breakfast without asking assistant from hotel staff. This ıs not healthy. Every guest use same items while getting food. According to regulations, the breakfast should be served by hotel staff.

Let me thank you for taking the time to share impressions regarding your recent stay with us! Safety and health of our gusts are top priority for us, and at breakfast area we installed special hygiene borders to provide food in safety way. Our restaurant staff strictly ensure hotel guests to keep social distancing during breakfast time and they always assist in serving guests to get necessary items at the same time. Moreover, we do not allow guests to visit breakfast area without face mask, and we provide them with masks, in case they do not have their own. However, thank you for bringing this to our attention. We apologize for the inconvenience you faced, and we are very sad that our hygiene measures that we follow did not meet your expectations. We do try to provide our guests with a great level of service, trying to ensure they feel safety in our hotel and we will implement additional trainings for our staff to be more attentive during serving on breakfast. Thank you again for sharing your experience, and we hope you will give us a chance to welcoming you back with the improved changes and your next will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Not client oriented

TripAdvisor rating 1.0/5

Rolan A Families - TripAdvisor review

I have stayed with my family in the hotel four days + we booked additional room for 2 days, spent twice the price of the booking for room services. In the room some basic staff from guest amenities set was missing like dental kit, vanity kit and etc. We didn’t complaint and probably it is the standard of a midscale hotel, whatever. The only thing what we asked is to give us extra five hours to check out from one room out of two because of the late flight time. The occupancy of the hotel is quiet low and it seemed not to be a big deal for FOM to give us extra five hours. It occurred on: 15/11/2020 This meant that We were not effected in anyway we just won’t stay in accor hotels anytime more. It is not customer oriented approach. Thank you!

Let me thank you for taking the time to share your impressions regarding your recent stay with us. I would like to apologize for all inconveniences you faced during your stay. In fact it does not reflect up to our normal standard of service that we strive to provide. We are absolutely agree with you that we provide with additional bathroom amenities upon request, especially during pandemic period, as we care about safety and health of each guest. Your opinion is extremely valuable for us, and we treat all reviews with special attention and appreciate your constructive opinion. As you can see from our other numerous of positive reviews, we pride ourselves in providing with great level of service for each guest and we'd like to do the same for you. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. And we sincerely hope you will give us a chance to welcoming you back, and will try to do our best to erase the bad image you had from your last stay. On your next visit, please feel welcome to contact me personally. It would be my pleasure to arrange the most comfortable stay for you! With warm regards, Sabina Taipova Guest Experience Manager

New Hotel in the City Center

TripAdvisor rating 5.0/5

edaukenova Business - TripAdvisor review

Great location, new hotel, clean, cozy, comfortable. Very good breakfast with variety of choice. All hygiene rules and standards in a high level. I feel safe and protected. Very friendly staff, great service.

Thank you very much for your kind feedback. We are touched that you highlighted our unmatched central location as well as tasty buffet breakfast. Safety of our guests and following the hygiene rules, especially in such a period of life are one of top priority point for Novotel team and we are happy that you satisfied with this matter. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Sincerely, Sabina Taipova Guest Experience Manager

Service needs improvement

TripAdvisor rating 4.0/5

Belov001 Couples - TripAdvisor review

The location of the hotel is one of the best in the city. The hotel itself is new. It is a franchise owned by a local big shot politician. Amenities are nice - I liked the gym. We booked our rooms without breakfast so can’t judge it . I know almaty very well, therefore I preferred to eat outside at a convenient time. The problem for us was the room service. Floor and furniture was very poorly cleaned. Furniture was not cleaned on a daily basis. We had to ask for bathrobes and replenishment of shampoos. Staff was inattentive to details . I had to remind about promises yoga mat literally three times on three different days. I addressed these Problems directly to one of the managers of the hotel . They have sent us a fruit basket as apologies . I do hope that the hotel management will improve on these details that shape a big picture.

Let me thank you for your comprehensive feedback regarding your recent stay with us. We are so proud about our central location. Nothing makes us happier, as a fact that our guests can visit most of the sights of Almaty on foot. We are very grateful for your notes about the cleanliness in room, the quality of service and amenity for yoga. I will definitely forward your opinion with our Management team to ensure that necessary action are taken. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. We will be glad to see you among our guests again and hope that next visit to Novotel Almaty will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Good location

TripAdvisor rating 4.0/5

Juraj N Business - TripAdvisor review

The hotel is close to the city centre, not far from metro station, if you like local transport. The rooms are standard Novotel rooms, good enough. The problem was room temperature - individual regulation was not possible - fortunately, it was possible to open the window. Breakfast is nice. Staff tries to help, sometimes with limited experience.

I am so glad that you took the time to review your recent stay at the Novotel Almaty City Center. We are very proud about our unmatched central location. Nothing makes us happier, as a fact, that our guests can visit most of the sights of Almaty on foot. I was read with regret you comment about temperature in room. We are always glad to assist you with temperature controlling by your request. Thank you for pointing out our buffet breakfast on the positive side. We strive to provide a superior service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back and hope, that your next visit will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Perfect location to visit Almaty

TripAdvisor rating 4.0/5

alaudisoit Business - TripAdvisor review

The Novotel Almaty is suitably located just at the bottom of Koktobe park, 10-15 minutes walk from the Arbat and the Green Market, close to great restaurans and on the Dostyk boulevard where you can catch a bus to the mountains. Amazing viw too on the Ili Alatau from your room. A must !

Many thanks for your very kind review regarding your recent stay with us. It is such a wonderful feeling to read that you were satisfied with our unmatched central location and the view from the window. The fact that our guests can visit most of the sights of Almaty on foot and find any kind of transport to different directions gives a huge additional plus to everyone's stay. It would be such a pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center.

Good Hotel very well located

TripAdvisor rating 4.0/5

bcopio Families - TripAdvisor review

Good Hotel very well located, there was only a little problem with the online payment, however it was easily solved in the hotel. The entrance lobby is too little for the reception, bar and playground.

I would like to take this opportunity to thank you for posting a review with regards to your stay with us. I am really glad you enjoyed our unmatched central location. The fact that our guests can visit most of the sights of Almaty on foot gives a huge additional plus to everyone's stay. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. With kind regards, Sabina Taipova Guest Experience Manager

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