Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 1,628 reviews

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,628 reviews

TripAdvisor Rating  4.5/5  110 reviews

Good choice in Almaty

TripAdvisor rating 4.0/5

Thomas D TripAdvisor review

The staff at check in was nice and friendly and I could get into the room ahead of their official check in time, which I was pleased of after a long journey. The room itself was a typical Novotel room and clean and tidy as expected. I ate in their restaurant as well and also in there the staff was friendly, but the food, to be honest, could have been a bit more seasoned, but that’s my personal taste. The hotel is conveniently located next to the cable car, which takes you uphill for some good views of the surroundings. I would choose this hotel again next time in Almaty.

Dear Z1298YCthomasd, thank you so much for your valuable and very detailed feedback about your stay with us. e are so pleased that you have enjoyed our hotel and service. we will share the details with our team and continue to work on satisfaction for our guests. Always a pleasure to welcome you. See you soon. Assem, Quality Manager

Great location, eco friendly

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Loved the use of no plastics. Coffee at breakfast however was not good. Surprising since all else was tasty

Dear Parsa S., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very expensive

Customer review rating 3.0/5

Sergejs M. Business - Confirmed reviews ALL

High price

Dear Sergejs M., Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazinz stay

Customer review rating 5.0/5

Laurent C. Solo - Confirmed reviews ALL

Wonderful team with a wonderful GM !! thank you very much for everything.

Dear Laurent Marc c., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Ipek S. Business - Confirmed reviews ALL

Comfy rooms, good breakfast, friendly staff, good restaurant services.

Dear Ipek S., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 472 reviews 9.5/10 Location
  • 487 reviews 7.6/10 Room
  • 635 reviews 8.6/10 Service
  • 11 reviews 9.7/10 WiFi
  • 332 reviews 9/10 Breakfast
  • 202 reviews 8.5/10 Cleanliness
  • 170 reviews 7.9/10 Food
  • 137 reviews 9.2/10 Vibe

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