Novotel Almaty City Center Hotel 4 stars

Customer review rating 4.6/5 1,388 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Novotel Almaty City Center
See on a map
+ 25 Services

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Gym 24/7

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :  BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :  1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 Queen-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Non contractual photo

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 210

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,388 reviews

tripadvisor

TripAdvisor Rating 4.5/5

81 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 4.5/5

Anonymous Business - 06/04/2021 Confirmed reviews ALL

Quite & comfortable

Dear Mikhail R., We are very grateful for your kind review regarding your stay with us. Your praising comments are highly appreciated. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future! Best regards, Sabina Taipova Guest Experience Manager

PERFECT LOCATION

Customer review rating 5.0/5

Myriam V. Business - 06/04/2021 Confirmed reviews ALL

Business trip so nice to be hosted by the great Novotel Almaty team

Dear Myriam V. Martinez, Thank you very much for your incredible review! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for giving us this proverbial pat on the back, you made our day! Wish you to have a wonderful day! With my best regards, Sabina Taipova Guest Experience Manager

Still need a lot of training

Customer review rating 1.5/5

Assem G. Business - 02/04/2021 Confirmed reviews ALL

Upon checking both receptionists ignored my greeting and kept their heads down. it was early morning and I was tired from flight and needed quick check in. However, lady who was checking me in was asking me questions about who is paying even though company paid. My brother was helping me with bags to go upstairs and lady shouted that it is single occupancy. Overall check in experience was very unwelcoming and cold. Staff shall be reminded that they work in "Hospitatlity industry" and that simple greeting goes long way. Another case when I requested bottle of water from housekeeping (which I believe my room is entitled for), lady gave a quite an attitude saying she doesn't have enough. I felt like my stay was a huge favor given from staff and I shall be grateful to even be allowed to stay there. Probably my last stay considering I travel often to Kazakhstan.

Dear Assem G., First and foremost let me thank you for choosing Novotel Almaty City Center and sharing your experience regarding the stay. I was sad to read your comments and disappointed that your experience did not meet your expectations, please allow me to express my sincerest apologies. I absolutely agree with you that such an attitude is not acceptable, and does not reflect our normal standard of service that we strive to provide. Please rest assured that we will take the appropriate measures and will address your notes with the relevant departments for future improvement. We try to do our best to provide our guests with a great service experience, and once again we are sorry for fail on that occasion. We still hope to gain back your trust toward our services and look forward to welcome you back in a near future during your next visit to Almaty. I will take the occasion to show you our service standards and that we can certainly be of better hosts. With my best regards, Sabina Taipova Guest Experience Manager

Well located

Customer review rating 4.0/5

Amanda Friends - 30/03/2021 Confirmed reviews ALL

This hotel is nice. It would be better if breakfast was included. Great location next to Starbucks and Kok tobe.

Dear Amanda Rae K., We greatly appreciate the time you have taken to provide us with your impressions regarding your stay wit us. We are proud about our unmatched central location and happy that our guests could visit most of sights of Almaty on foot. We were disappointed to identify that the price seemed too expensive. On your next visit, please feel welcome to make a reservation through our official website Accor.com, where you can find best available rates as well as including breakfast. Moreover, being our loyal guest and joining Accor Live Limitless loyalty program, you will receive additional discount on reservation. Also you can go directly to our reservation department: 8 … 38 38(2008) or via e-mail h8…, and our team will do the best to provide you with most flexible rates according to your requirements. We work daily to provide our guests with a great level of service experience, trying to meet all needs and expectations, and we will be more than happy to introduce our warm hospitality in future stays. We sincerely hope that your next will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager
Customer review rating 3.5/5

Aliya D. Business - 30/03/2021 Confirmed reviews ALL

Well located, good service, nice room with all the amenities Areas for improvement: more towels in the room, the food at breakfast was not tasty, apart from crepes - not much choice of hot dishes, sausages and potatoes were tasteless, one of the dishes was fish - weird choice for breakfast.

Dear Aliya D., We greatly appreciate your review regarding your stay at the Novotel Almaty City Center. It is such an honor to see how satisfied you were with our services as well as with unmatched central location. We were disappointed that our buffet breakfast did not meet your expectations. Our kitchen team try to do the best to provide our guests with wide variety of tasty dishes and your concerns will be forwarded with Executive Chef for future improvement. We look forward to see you among our guests again and hope that next visit will bring you only positive emotions! Sincerely, Sabina Taipova Guest Experience Manager

excellent service

Customer review rating 5.0/5

Adam A. Business - 29/03/2021 Confirmed reviews ALL

on a 3 days' business trio, Novotel is an oasis to come back to again

Dear Adam Georgios A., First and foremost, let me thank you for your wonderful review on TripAdvisor.com! Nothing makes us happier as a realization that our guest leave us with such an excellent impressions, it is the highest encouragement for us. Our Executive Chef as well as General Manager were more than happy to read your review with your appreciations. It will be a great privilege to welcoming you back for another stay with us! Sincerely, Sabina Taipova Guest Experience Manager

Perfect location and great staff

Customer review rating 4.0/5

Darren E. Couples - 25/03/2021 Confirmed reviews ALL

Albeit our 7 night stay was reduced to 4 due to the Covid restrictions in Almaty; this hotel is great! Good room rate, very efficient staff and great location.

Dear Darren e., Let me thank you for choosing Novotel Almaty City Center and for taking the time to share your impressions regarding your recent stay with us. We appreciate you highlighting our unmatched central location, I am so glad you were satisfied with services provided by our staff. Your note regarding the food quality will be passed with Executive Chef for future improvement. We sincerely hope that when you return to Almaty, we will have the honor of welcoming you back for a longer period, and we will try to do our best to show you a better host and ensure that you will leave us only with positive emotions! With my best regards, Sabina Taipova Guest Experience Manager

The location was good. Rooms are nice and comfortable.

Customer review rating 4.0/5

Anonymous Families - 24/03/2021 Confirmed reviews ALL

The rooms were nice and the hotel was enjoyable. The time to get food in the rooms however was quite long and food was ok but not fantastic. Breakfast was nice.

Dear Garrett William F., Let me thank you for taking the time to review your recent stay at the Novotel Almaty City Center. It is such an honor to see how satisfied you were with our unmatched central location as well as well-occupied room. We are devastated to hear you had faced with inconveniences during your stay. Please rest accrued all your notes will be forwarded with relevant departments to ensure we improved in this matter. I can assure you that this is not the service quality that we strive to provide our guests. We sincerely hope to gain your trust again and look forward to welcoming you back during your next visit to Almaty. We will take the occasion to show you that our standards of service have never changed and that we can certainly be of better hosts. On your next visit, please do not hesitate to contact me directly beforehand so I can personally take care of your stay. With my best regards, Sabina Taipova Guest Experience Manager

Good stay

Customer review rating 5.0/5

Timur Business - 23/03/2021 Confirmed reviews ALL

as usually very good service

Dear Timur I., First and foremost, let me thank you for being our loyal guest! Thank you also for your positive review. It's such an honor for us to receive positive feedback, especially from our members of Accor loyalty program, as your opinion is extremely valuable for us! It will be a great privilege to welcoming you back for another stay with us! Best regards, Sabina Taipova Guest Experience Manager

Staff are exeptional.

Customer review rating 5.0/5

Gerard G. H. Business - 20/03/2021 Confirmed reviews ALL

The nightshift reception manager was one of the most helpful person i have come across in all the hotels world wide i have stayed in. Please pass my gratitude to them ill will use this hotel next month and spread the word to my work friends to stay in this excellent hotel.

Dear Mr. Gerard Gary H., First and foremost let me thank you for choosing Novotel Almaty and for your wonderful review regarding your stay. I am so proud that you were satisfied with the attitude and service of our staff. I will definitely forward your motivating words to the whole Novotel Team, especially to Artur - Night Manager. I am particularly happy that you recognized our efforts in making your stay a memorable one, it truly means a lot for us to see that our intentions found their way to you. Your review is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. We would be thrilled to have the chance of welcoming you back in the near future! Warm regards, Sabina Taipova Guest Experience Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - 18/03/2021 Confirmed reviews ALL

Everything was great

Dear Aliya S., We greatly appreciate your wonderful review regarding your stay at the Novotel Almaty City Center. It's such an honor to know that your stay resulted in great experience. Thank you for giving us such a perfect rating! We very much look forward to welcoming you back again in the near future! Sincerely, Sabina Taipova Guest Experience Manager

Good stay!

Customer review rating 5.0/5

Anonymous Business - 09/03/2021 Confirmed reviews ALL

Excellent!!!

Dear Yerkin S., We very much appreciate your very kind review regarding your stay at the Novotel Almaty City Center. We're glad to know that your stay resulted in an excellent experience. We look forward to welcoming you back again in the near future! Sincerely, Sabina Taipova Guest Experience Manager

Excellent Service, Centrally Located

Customer review rating 5.0/5

Eunice F. Friends - 09/03/2021 Confirmed reviews ALL

Everyone has hospitality at heart - warm, welcoming and attentive. Special mention to Front Office Team, Room Service, and Dariga of Sales for the attention and always on point service. Definitely my choice hotel every time I visit Almaty.

Dear Eunice Rochelle F., Thank you very much for being our loyal guest and for choosing Novotel Almaty City Center! Your fantastic comments are highly appreciated. I am so proud that you were satisfied with the attitude and service of our staff, it truly means a lot for us to see that our heartfelt intentions found their way to you. I will definitely forward your encouraging words to the Novotel Team, especially to Front Office, Food and Beverage teams as well as to Dariga. Your review is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. It will be a great privilege to welcoming you back for another stay with us! Warm regards, Sabina Taipova Guest Experience Manager

Here is clean

Customer review rating 5.0/5

Askhat Business - 06/03/2021 Confirmed reviews ALL

I always spend on a good time

Dear Askhat K., We greatly appreciate your review regarding your stay at the Novotel Almaty City Center. It's such an honor to know that in each and every stay you spend a good time with us. I am so proud that you were satisfied with the attitude and service of our staff. I have noticed that you still are not a participant of our loyalty program Accor Live Limitless. We are glad to offer you to become our loyal guest and earn points for each stay in Accor hotels group. For registration we will need your e-mail address, which you can send on the following e-mail: h8… and we will be more than happy to add you to our loyalty program. For more information regarding the program you can follow the link: https://all.accor.com/loyalty-program/reasonstojoin/index.ru.shtml. We're very much looking forward to see you among our regular guests, hopefully in the near future! Kind regards, Sabina Taipova Guest Experience Manager

Friendly Service

Customer review rating 5.0/5

Robert K. Solo - 05/03/2021 Confirmed reviews ALL

My favorite experience at the hotel is the breakfast buffet. Everyone at the hotel was friendly and helpful.

Dear Robert Burnell K. Junior, I would like to first and foremost thank you for taking the time to provide us with your candid feedback and express your level of satisfaction. It was wonderful to read your compliments on our staff and services provided. Nothing makes us happier as a fact that our team’s efforts meet your expectations! Once again, we are beyond happy to learn that you had a flawless stay with us. We sincerely hope that when you return to Almaty, we will have the honor of welcoming you back again, hopefully in the not very distant future! Warmest regards, Sabina Taipova Guest Experience Manager

Very well locared and cozy hotel. Clean rooms and very welcome staff.

Customer review rating 5.0/5

Yekaterina Business - 04/03/2021 Confirmed reviews ALL

It is always great tome to stay in Novotel. Cozy warm rooms, great food. The best location in the City.

Dear Yekaterina D., First and foremost, let me thank you for being our loyal guest and for choosing Novotel Almaty City Center! Nothing makes us happier as a fact that each of your stay with us results in such a great experience and you leave us with a positive impressions. Safety of our guests is top priority of us, and we are grateful that you pointing out hygiene measure implementing in a pleasant ambiance. I will definitely forward your motivating words to the whole Novotel Team, especially to Altyn. We would be thrilled to have the chance of welcoming you back, hopefully in the near future! Kind regards, Sabina Taipova Guest Experience Manager

Breakfast area does not apply covid-19 policy

TripAdvisor rating 4.0/5

blagovest2508 Business - 06/02/2021 TripAdvisor review

All guest should take their breakfast without asking assistant from hotel staff. This ıs not healthy. Every guest use same items while getting food. According to regulations, the breakfast should be served by hotel staff.

Let me thank you for taking the time to share impressions regarding your recent stay with us! Safety and health of our gusts are top priority for us, and at breakfast area we installed special hygiene borders to provide food in safety way. Our restaurant staff strictly ensure hotel guests to keep social distancing during breakfast time and they always assist in serving guests to get necessary items at the same time. Moreover, we do not allow guests to visit breakfast area without face mask, and we provide them with masks, in case they do not have their own. However, thank you for bringing this to our attention. We apologize for the inconvenience you faced, and we are very sad that our hygiene measures that we follow did not meet your expectations. We do try to provide our guests with a great level of service, trying to ensure they feel safety in our hotel and we will implement additional trainings for our staff to be more attentive during serving on breakfast. Thank you again for sharing your experience, and we hope you will give us a chance to welcoming you back with the improved changes and your next will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Not client oriented

TripAdvisor rating 1.0/5

Rolan A Family - 22/11/2020 TripAdvisor review

I have stayed with my family in the hotel four days + we booked additional room for 2 days, spent twice the price of the booking for room services. In the room some basic staff from guest amenities set was missing like dental kit, vanity kit and etc. We didn’t complaint and probably it is the standard of a midscale hotel, whatever. The only thing what we asked is to give us extra five hours to check out from one room out of two because of the late flight time. The occupancy of the hotel is quiet low and it seemed not to be a big deal for FOM to give us extra five hours. It occurred on: 15/11/2020 This meant that We were not effected in anyway we just won’t stay in accor hotels anytime more. It is not customer oriented approach. Thank you!

Let me thank you for taking the time to share your impressions regarding your recent stay with us. I would like to apologize for all inconveniences you faced during your stay. In fact it does not reflect up to our normal standard of service that we strive to provide. We are absolutely agree with you that we provide with additional bathroom amenities upon request, especially during pandemic period, as we care about safety and health of each guest. Your opinion is extremely valuable for us, and we treat all reviews with special attention and appreciate your constructive opinion. As you can see from our other numerous of positive reviews, we pride ourselves in providing with great level of service for each guest and we'd like to do the same for you. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. And we sincerely hope you will give us a chance to welcoming you back, and will try to do our best to erase the bad image you had from your last stay. On your next visit, please feel welcome to contact me personally. It would be my pleasure to arrange the most comfortable stay for you! With warm regards, Sabina Taipova Guest Experience Manager

New Hotel in the City Center

TripAdvisor rating 5.0/5

edaukenova Business - 24/06/2020 TripAdvisor review

Great location, new hotel, clean, cozy, comfortable. Very good breakfast with variety of choice. All hygiene rules and standards in a high level. I feel safe and protected. Very friendly staff, great service.

Thank you very much for your kind feedback. We are touched that you highlighted our unmatched central location as well as tasty buffet breakfast. Safety of our guests and following the hygiene rules, especially in such a period of life are one of top priority point for Novotel team and we are happy that you satisfied with this matter. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Sincerely, Sabina Taipova Guest Experience Manager

Service needs improvement

TripAdvisor rating 4.0/5

Belov001 Couples - 13/01/2020 TripAdvisor review

The location of the hotel is one of the best in the city. The hotel itself is new. It is a franchise owned by a local big shot politician. Amenities are nice - I liked the gym. We booked our rooms without breakfast so can’t judge it . I know almaty very well, therefore I preferred to eat outside at a convenient time. The problem for us was the room service. Floor and furniture was very poorly cleaned. Furniture was not cleaned on a daily basis. We had to ask for bathrobes and replenishment of shampoos. Staff was inattentive to details . I had to remind about promises yoga mat literally three times on three different days. I addressed these Problems directly to one of the managers of the hotel . They have sent us a fruit basket as apologies . I do hope that the hotel management will improve on these details that shape a big picture.

Let me thank you for your comprehensive feedback regarding your recent stay with us. We are so proud about our central location. Nothing makes us happier, as a fact that our guests can visit most of the sights of Almaty on foot. We are very grateful for your notes about the cleanliness in room, the quality of service and amenity for yoga. I will definitely forward your opinion with our Management team to ensure that necessary action are taken. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. We will be glad to see you among our guests again and hope that next visit to Novotel Almaty will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in almaty