Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 945 reviews

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Novotel Almaty City Center - Image 1
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Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Telephone
Fax +7 727 355 3939

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  945 reviews

TripAdvisor Rating  4.5/5  146 reviews

Certificate of excellence 2024

Location was comfortable for me.

Customer review rating 4.0/5

Baterdene Business - Confirmed reviews ALL

Generally was good. Next time highly likely I will stay in Novotel hotel.

Dear Baterdene, Thank you for your feedback! We're glad to hear that our location was convenient for you and that your stay was generally good. We would be delighted to welcome you back to Novotel in the future! If there’s anything we can do to make your next stay even more enjoyable, please feel free to let us know. Best regards, Altyn B. Operations manager

Room over heated

Customer review rating 0.5/5

Haitham A. Business - Confirmed reviews ALL

Rooms overheated by a central system caused stayed uncomfortable, in addition using a fresh air is a horrible idea because a pollution … please attached a humidifier inside the room to avoid dryness which affected nose bleeds. Also provide portable fan inside the rooms to avoid roster heat.

Dear Haitham A., Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the temperature in your room. As part of our central heating system, the rooms are set to a certain temperature during the winter season, and we understand that it may not have been comfortable for you. We appreciate your suggestion about adding humidifiers and portable fans. We will certainly look into this to enhance our guests' comfort. Regarding the use of fresh air, we understand your concern about pollution, and we strive to maintain a balance between fresh air circulation and indoor air quality. We will review this aspect to improve your experience during your next stay. We truly value your input and hope to provide you with a more comfortable stay in the future. Please feel free to contact us directly for any special requests during your next visit, and we’ll do our best to accommodate them. Kind regards, Altyn B. Operations manager

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice staff, clean, only minus from air conditioning, which was not working properly

Thank you for your feedback! We’re glad to hear that you enjoyed our location, the service, and the cleanliness of the hotel. We apologize for the inconvenience caused by the air conditioning. As it is currently the winter season, our fan coil system operates in heating mode only, and the air conditioning is turned off due to the low temperatures outside. We appreciate your understanding and hope this didn’t cause too much discomfort. We look forward to welcoming you back and ensuring you have a more comfortable stay next time! Kind regards, Altyn B. Operations manager

good location, great staff, good food, ....

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

As in previous visits, Novotel fully met my expectations regarding customer service and general hospitality. Check-in and check-out were done at lightning speed, and all the formalities were handled extremely professionally.

Thank you for your wonderful feedback! We're thrilled to hear that, once again, Novotel met your expectations in terms of customer service, hospitality, and efficiency. It’s always a pleasure to have guests return, and we truly appreciate your kind words about our staff and services. We look forward to welcoming you again on your next visit!

Good location and very friendly staff

Customer review rating 4.5/5

Anja Business - Confirmed reviews ALL

Staff is very friendly and professional. I got surprised on my birthday with cake and a special birthday message, very attentative staff! Very Clean hotel and nice small gym. Environment friendly too.

Dear Anja, Thank you for your kind words! We're so glad you enjoyed our location, friendly staff, and the special birthday surprise! It’s wonderful to hear that you appreciated the cleanliness, the gym, and our efforts to be environmentally friendly. We look forward to welcoming you back for another memorable stay!

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Other web-users rate our hotel

  • 605 reviews 9.7/10 Location
  • 590 reviews 7.4/10 Room
  • 789 reviews 8.8/10 Service
  • 13 reviews 7.1/10 WiFi
  • 401 reviews 8.8/10 Breakfast
  • 230 reviews 8.1/10 Cleanliness
  • 222 reviews 4.7/10 Comfort
  • 201 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.