Уважаемый Темирбек, Благодарим Вас за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и высоко оценили уровень обслуживания. Ваше мнение действительно важно для нас. Мы всегда рады видеть Вас в Novotel Almaty City Center! С наилучшими пожеланиями, Алуа Менеджер по работе с гостями

Dear Anatoly, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Stefan , We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Timur, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Dear Mr. M., Warm greetings from Novotel Almaty! We very much appreciate your comments regarding your recent stay with us. I am so proud that you were satisfied with the attitude and service of our team and will definitely forward your comments to them. We indeed very much hope to have the pleasure of welcoming you back again in the nearest future. Best Regards, Alua Guest Experience Manager

Dear Mr. D., We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager

Let me thank you for taking the time to share impressions regarding your recent stay with us! Safety and health of our gusts are top priority for us, and at breakfast area we installed special hygiene borders to provide food in safety way. Our restaurant staff strictly ensure hotel guests to keep social distancing during breakfast time and they always assist in serving guests to get necessary items at the same time. Moreover, we do not allow guests to visit breakfast area without face mask, and we provide them with masks, in case they do not have their own. However, thank you for bringing this to our attention. We apologize for the inconvenience you faced, and we are very sad that our hygiene measures that we follow did not meet your expectations. We do try to provide our guests with a great level of service, trying to ensure they feel safety in our hotel and we will implement additional trainings for our staff to be more attentive during serving on breakfast. Thank you again for sharing your experience, and we hope you will give us a chance to welcoming you back with the improved changes and your next will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Let me thank you for taking the time to share your impressions regarding your recent stay with us. I would like to apologize for all inconveniences you faced during your stay. In fact it does not reflect up to our normal standard of service that we strive to provide. We are absolutely agree with you that we provide with additional bathroom amenities upon request, especially during pandemic period, as we care about safety and health of each guest. Your opinion is extremely valuable for us, and we treat all reviews with special attention and appreciate your constructive opinion. As you can see from our other numerous of positive reviews, we pride ourselves in providing with great level of service for each guest and we'd like to do the same for you. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. And we sincerely hope you will give us a chance to welcoming you back, and will try to do our best to erase the bad image you had from your last stay. On your next visit, please feel welcome to contact me personally. It would be my pleasure to arrange the most comfortable stay for you! With warm regards, Sabina Taipova Guest Experience Manager

Thank you very much for your kind feedback. We are touched that you highlighted our unmatched central location as well as tasty buffet breakfast. Safety of our guests and following the hygiene rules, especially in such a period of life are one of top priority point for Novotel team and we are happy that you satisfied with this matter. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Sincerely, Sabina Taipova Guest Experience Manager

Let me thank you for your comprehensive feedback regarding your recent stay with us. We are so proud about our central location. Nothing makes us happier, as a fact that our guests can visit most of the sights of Almaty on foot. We are very grateful for your notes about the cleanliness in room, the quality of service and amenity for yoga. I will definitely forward your opinion with our Management team to ensure that necessary action are taken. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. We will be glad to see you among our guests again and hope that next visit to Novotel Almaty will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

I am so glad that you took the time to review your recent stay at the Novotel Almaty City Center. We are very proud about our unmatched central location. Nothing makes us happier, as a fact, that our guests can visit most of the sights of Almaty on foot. I was read with regret you comment about temperature in room. We are always glad to assist you with temperature controlling by your request. Thank you for pointing out our buffet breakfast on the positive side. We strive to provide a superior service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back and hope, that your next visit will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Many thanks for your very kind review regarding your recent stay with us. It is such a wonderful feeling to read that you were satisfied with our unmatched central location and the view from the window. The fact that our guests can visit most of the sights of Almaty on foot and find any kind of transport to different directions gives a huge additional plus to everyone's stay. It would be such a pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center.

I would like to take this opportunity to thank you for posting a review with regards to your stay with us. I am really glad you enjoyed our unmatched central location. The fact that our guests can visit most of the sights of Almaty on foot gives a huge additional plus to everyone's stay. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. With kind regards, Sabina Taipova Guest Experience Manager