Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 462 reviews

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Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  462 reviews

Customer review rating 4.5/5

Sebastien D. Solo - Confirmed reviews ALL

- Excellent location - Staff friendly, professional and polite - Comfortable room, possible to control the AC, shower with good pressure - Excellent breakfast, lots of choice, fairly good quality of products

Customer review rating 3.5/5

Priyanka J. Families - Confirmed reviews ALL

All was good except no mosquito repellant, no fan so bit suffocating at times, had to close heater vent as was hot for us and need more vegetarian hot dishes other than potato wedges or chips

Dear Mrs. J., Thank you for your feedback and for your loyalty as an ALL member. We’re glad to hear that you appreciated our location and the support of our team. We are sorry for the inconvenience you experienced with the room temperature and ventilation. Due to the central heating system, adjustments can be limited during certain periods, and we appreciate your understanding. We also truly value your comments regarding vegetarian options at breakfast and Wi-Fi stability - these points have been shared with the relevant teams for further improvement. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, Altynay Guest Relations

Customer review rating 5.0/5

Guven C. Friends - Confirmed reviews ALL

The hotel has a convenient location, with many places with walking distance. The team was very friendly and helpful, especially receptionist during check in and the F&B staff welcoming guests at breakfast. My room was clean, comfortable, well prepared which made my stay even more enjoyable. I also truly appreciated the thoughtful gesture of offering traditional treats in my room and in the lobby for the Nowruz celebrations. It created a warm and welcoming atmosphere. Thank you so much Novotel Almaty City Center Team!

Dear Guest, Thank you so much for your wonderful feedback and perfect rating! We are truly delighted to know that your stay at Novotel Almaty City Center was so warm and memorable. It means a lot to us that you appreciated our team, the comfort of your room, and the atmosphere we created, especially during the Nowruz celebrations. We’re glad the traditional treats added a special touch to your experience. Your kind words are a great motivation for our entire team. We look forward to welcoming you back for another memorable stay. Kind regards, Altynay Guest Relations

Customer review rating 4.0/5

Homi A. A. Friends - Confirmed reviews ALL

Very polite staff. Armand at front desk was very good.

Dear Guest, Thank you for sharing your feedback about your stay at Novotel Almaty City Center. We are very pleased to hear that you appreciated the politeness of our team and especially the service provided by Armand at the front desk. Your kind words will certainly be shared with him. At the same time, we appreciate your comments as they help us continue improving the overall guest experience. We hope to have the pleasure of welcoming you back to our hotel in the heart of Almaty in the future. Kind regards, Altynay Guest Relations Novotel Almaty City Center

Customer review rating 5.0/5

Bigali S. Business - Confirmed reviews ALL

It was a nice stay! Everything was good - breakfast was delicious (although bread could be more fresh/warm). They also let me do late checkout. Thanks!

Dear Mr. Bigali, Thank you very much for your wonderful feedback and perfect rating. We’re delighted to know that you had a pleasant stay and enjoyed your overall experience with us. Your comment regarding breakfast has been noted and shared with the team. We hope to welcome you again soon. Best regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Other web-users rate our hotel

  • 508 reviews 9.6/10 Location
  • 516 reviews 7.8/10 Room
  • 739 reviews 9.1/10 Service
  • 8 reviews 6.7/10 WiFi
  • 348 reviews 8.6/10 Breakfast
  • 228 reviews 8.8/10 Cleanliness
  • 200 reviews 8.4/10 Food
  • 173 reviews 5/10 Comfort

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