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Novotel Almaty City Center Hotel 4 stars

Customer review rating 4.6/5 1,678 reviews

ALLSAFE approved hotel

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Novotel Almaty City Center
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+ 24 Services

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Gym 24/7

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATY Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :  BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :  1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Lobby Bar

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 210

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,678 reviews

TripAdvisor Rating 4.5/5

89 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.0/5

Gabit Business - 19/09/2021 Confirmed reviews ALL

Clean, light and comfort

Dear Gabit K., Thank you for providing feedback on your recent experience at Novotel Almaty City Center! We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Best regards, Zhansaya Iskendirova Guest Experience Manager

Very clean hotel in a perfect location

Customer review rating 5.0/5

Anna P. Business - 14/09/2021 Confirmed reviews ALL

Great stuff: friendly, quick , and smiling. Breakfasts were with variety of choices and in a reasonable hours. Spa center - great addition to my business trip, also I would like to mention room service: good food and fast delivery even at late night

Dear Anna P., Thank you for taking the time and trouble to leave a feedback following your recent stay at Novotel Almaty City Center! We greatly value your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your feedback will serve as an encouragement to our team as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we look forward to warmly welcoming you again to our hotel in the near future. Best regards, Zhansaya Iskendirova Guest Experience Manager

Great Service & Location

Customer review rating 5.0/5

Luc S. Business - 12/09/2021 Confirmed reviews ALL

I found the staff most friendly, helpful and professional. The rooms are in good condition and breakfast was varied and plentiful during my two week visit. I would strongly recomemnd to anyone the Almaty Novotel as a restful location during your business trip.

Dear Luc Leslie S., We greatly appreciate your comments regarding your stay at Novotel Almaty City Center. It is indeed our priority to make sure our guests have the best experience at our hotel. I will gladly pass your kind words to our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Zhansaya Iskendirova Guest Experience Manager

Super-positive stay at Novotel Almaty City Center (as always!)

Customer review rating 5.0/5

A F. V. Business - 07/09/2021 Confirmed reviews ALL

I came to Almaty on a brief visit and was welcomed from minute 1. My room was ready, and everything I requested was ready also. A nice set of welcoming treats accompanied by a handwritten (sic!) personal note from Dennis made my long day! I felt truly at home. The staff is impeccably trained, genuinely welcoming and super-polite. The facilities are spotless, well-maintained and awesome in every aspect. Zuan and Arthur, the reception team, are super-accommodating, we chatted and exchanged the info that helped me discover some of the nearby hidden gems of Almaty. Every day was fantastic! Thank you, Team Novotel Almaty, you are wonderful! Coming back later this month, so talk to you soon!

Dear Sergei K., Thank you for your excellent review. It truly means a lot to have our guests share their positive experiences. Our team has worked hard to ensure that all health and safety concerns of our guests are met, so it is doubly nice that you have mentioned our updated cleanliness measures. I will be delighted to pass your kind words to our Front Office team members Artur and Zhantuar. We are also extremely pleased to learn that you had a great stay and liked our welcoming treats. Thank you for appreciating our hard work as it is incredibly helpful to know that the extra level of support from our team has made such a difference for you. We look forward to hosting you next time you visit the area! Best regards, Zhansaya Iskendirova Guest Experience Manager

Good Stay and kind Hotel Staff

Customer review rating 4.5/5

Serhat E. S. Business - 03/09/2021 Confirmed reviews ALL

I stayed 25-27 August 2021 Everything was satisfying breakfast,Cleanless etc But İ want to thank especially to hotel staff who were very welcoming and Kind. Thank you Emre

Dear Emre S., Thank you for taking the time and trouble to leave us such a great feedback following your recent stay at Novotel Almaty City Center! At our hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very happy to learn that the work of our team has exceeded your expectations! I will most definitely pass your kind words to all of our big Novotel team! Thank you again for your feedback and we look forward to welcoming you again to Novotel Almaty City Center in the near future! Best regards, Zhansaya Iskendirova Guest Experience Manager

Well located but very limited service

Customer review rating 2.0/5

Dinesh Couples - 01/09/2021 Confirmed reviews ALL

Experience was mixed - rooms are small and although I booked for a room with bath tub I was allotted a room with a simple bath, on requesting I was shifted to a room with bath tub but no bubble bath, no plates, or tumblers in room. Room was not cleaned after reminders. Maybe due to covid. Breakfast is average you can get better outside at same price. No amenities were available due to covid.

Dear Dinesh D., Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. It was truly our pleasure and privilege getting to take care of you. We’re extremely sorry that your experience related to amenities was not up to par. We apologize for the fact that you were unable to enjoy bubble bath, because of the temporary restrictions enforced due to COVID-19. Kindly note that owing to the pandemic, we have enforced certain precautionary measures to ensure the well-being of our guests and staff members and adherence to safety standards and social distancing mandates. These include no additional tableware. We extend our sincere apologies if these temporary restrictions caused you some inconvenience. However, we assure you that once things turn around, and when it is safe to do so, we will resume these services to make sure that you have a better experience in the future. We are looking forward to hosting you again next time you visit the area! Best regards, Zhansaya Iskendirova Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - 31/08/2021 Confirmed reviews ALL

Liked everything, except the service trying to open my door after just one knock.. the admin reacted to my complaint very fast and apologized. Very friendly guy. The chef at breakfast is amazing.

Dear Shifo M., Thank you for taking the time to give us such a detailed positive feedback. We greatly value and appreciate your input and it will be my pleasure to share your kind compliments with our team. Thanks again for sharing your experience, and we look forward to warmly welcoming you again to Novotel Almaty City Center in the near future! Best regards, Zhansaya Iskendirova Guest Experience Manager

good stay and well located

Customer review rating 4.5/5

Hayati E. Business - 28/08/2021 Confirmed reviews ALL

When I stay your otel so I feel good because your staff so kind and otel is so confortible

Dear Hayati e., Thank you for taking the time to leave us such a great compliment. This kind of feedback motivates the entire team to continue exceeding quality standards. Regarding your request for more diverse menu options: it is already in the process. We are also extremely glad and would love to thank you for being a member of the Accor Live Limitless loyalty program. We really appreciate your dedication! Look forward to having you back soon for another pleasant stay during your next trip to the area. Best regards, Zhansaya Iskendirova Guest Experience Manager
Customer review rating 3.5/5

Anonymous Business - 24/08/2021 Confirmed reviews ALL

The room service was outrageous-70 minutes for a club sandwich to my room!

Dear Ronen K., Thank you for taking the time to review Novotel Almaty City Center. I would like to apologize for the negative experience that you had with us. I can assure you that that this is not the service quality that we strive to provide our guests with. Regarding the sandwich incident we have already identified those responsible for the issue and took necessary measures. We really hope to see you back again, and we, in turn, will do everything to make your stay at our hotel exclusively pleasant and comfortable! Best regards, Zhansaya Iskendirova Guest Experience Manager

well located

Customer review rating 4.0/5

K Business - 16/08/2021 Confirmed reviews ALL

Very nice personnel, but poor sound isolation

Dear Kanat K., We would love to thank you for choosing Novotel Almaty City Center. We deeply appreciate you being our loyal guest and will do our best to be worthy of your continued business. I will make sure to pass your kind words to our competent team. Rest assured that all of your comments concerning sound isolation will be taken into a profound consideration from this point forward. We hope to see you soon for your next visit at Novotel Almaty City Center! Best regards, Zhansaya Iskendirova Guest Experience Manager

Staff attentive and well managed.

Customer review rating 4.5/5

Patricia C. Business - 16/08/2021 Confirmed reviews ALL

The hotel was clean and strict about COVID safety which I appreciated. I also found the quality of the food better then most hotels with similar value.

Dear Patricia Bernice C., Thank you for choosing Novotel Almaty City Center for your stay. Commitment to service and guest satisfaction is our main concern and we are especially glad you appreciated our reinforced COVID safety measures. I will make sure to refer your kind words to our team since it is feedbacks like yours that motivate us to keep delivering the best service we can. Thank you again for sharing your experience, and we hope to see you again very soon at our hotel! Best regards, Zhansaya Iskendirova Guest Experience Manager

Good stay

Customer review rating 4.5/5

Rico Families - 15/08/2021 Confirmed reviews ALL

Nice hotel in a good neighborhood. Friendly service personnel. Good food. Clean and nice rooms. I can recommend it!

Dear Rico B., I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to seeing you again soon! Best regards, Zhansaya Iskendirova Guest Experience Manager

Great Location

Customer review rating 4.5/5

David Business - 11/08/2021 Confirmed reviews ALL

The Novotel in Almaty Kazakhstan is situated in walking distance to numerous great restaurants, the green market, the Geological Museum and many other areas.

Dear David Joseph D., Reviews like yours make our day because it makes all the hard work worthwhile. We are so pleased to hear that you liked the location of our hotel. Thanks again for choosing Novotel Almaty City Center, and we can not wait to see you again! Best regards, Zhansaya Iskendirova Guest Experience Manager
Customer review rating 4.0/5

Chad Business - 10/08/2021 Confirmed reviews ALL

I recommend you provide wash cloths in the shower room. It is very difficult to use liquid body soap without a wash cloth to apply the soap.

Dear Chad Barth M., We very much appreciate your review regarding your stay at the Novotel Almaty City Center. Your comments regarding the bathroom amenities are quite useful for us. On your future stays, we will be more than happy to provide you with additional amenities by your request. Meanwhile we are glad to know that your overall stay resulted in a good experience. It's such an honor that you highlighting our employees in a pleasant ambiance. Thank you again for sharing your experience, and we hope your next visit will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Breakfast area does not apply covid-19 policy

TripAdvisor rating 4.0/5

blagovest2508 Business - 06/02/2021 TripAdvisor review

All guest should take their breakfast without asking assistant from hotel staff. This ıs not healthy. Every guest use same items while getting food. According to regulations, the breakfast should be served by hotel staff.

Let me thank you for taking the time to share impressions regarding your recent stay with us! Safety and health of our gusts are top priority for us, and at breakfast area we installed special hygiene borders to provide food in safety way. Our restaurant staff strictly ensure hotel guests to keep social distancing during breakfast time and they always assist in serving guests to get necessary items at the same time. Moreover, we do not allow guests to visit breakfast area without face mask, and we provide them with masks, in case they do not have their own. However, thank you for bringing this to our attention. We apologize for the inconvenience you faced, and we are very sad that our hygiene measures that we follow did not meet your expectations. We do try to provide our guests with a great level of service, trying to ensure they feel safety in our hotel and we will implement additional trainings for our staff to be more attentive during serving on breakfast. Thank you again for sharing your experience, and we hope you will give us a chance to welcoming you back with the improved changes and your next will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Not client oriented

TripAdvisor rating 1.0/5

Rolan A Family - 22/11/2020 TripAdvisor review

I have stayed with my family in the hotel four days + we booked additional room for 2 days, spent twice the price of the booking for room services. In the room some basic staff from guest amenities set was missing like dental kit, vanity kit and etc. We didn’t complaint and probably it is the standard of a midscale hotel, whatever. The only thing what we asked is to give us extra five hours to check out from one room out of two because of the late flight time. The occupancy of the hotel is quiet low and it seemed not to be a big deal for FOM to give us extra five hours. It occurred on: 15/11/2020 This meant that We were not effected in anyway we just won’t stay in accor hotels anytime more. It is not customer oriented approach. Thank you!

Let me thank you for taking the time to share your impressions regarding your recent stay with us. I would like to apologize for all inconveniences you faced during your stay. In fact it does not reflect up to our normal standard of service that we strive to provide. We are absolutely agree with you that we provide with additional bathroom amenities upon request, especially during pandemic period, as we care about safety and health of each guest. Your opinion is extremely valuable for us, and we treat all reviews with special attention and appreciate your constructive opinion. As you can see from our other numerous of positive reviews, we pride ourselves in providing with great level of service for each guest and we'd like to do the same for you. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. And we sincerely hope you will give us a chance to welcoming you back, and will try to do our best to erase the bad image you had from your last stay. On your next visit, please feel welcome to contact me personally. It would be my pleasure to arrange the most comfortable stay for you! With warm regards, Sabina Taipova Guest Experience Manager

New Hotel in the City Center

TripAdvisor rating 5.0/5

edaukenova Business - 24/06/2020 TripAdvisor review

Great location, new hotel, clean, cozy, comfortable. Very good breakfast with variety of choice. All hygiene rules and standards in a high level. I feel safe and protected. Very friendly staff, great service.

Thank you very much for your kind feedback. We are touched that you highlighted our unmatched central location as well as tasty buffet breakfast. Safety of our guests and following the hygiene rules, especially in such a period of life are one of top priority point for Novotel team and we are happy that you satisfied with this matter. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Sincerely, Sabina Taipova Guest Experience Manager

Service needs improvement

TripAdvisor rating 4.0/5

Belov001 Couples - 13/01/2020 TripAdvisor review

The location of the hotel is one of the best in the city. The hotel itself is new. It is a franchise owned by a local big shot politician. Amenities are nice - I liked the gym. We booked our rooms without breakfast so can’t judge it . I know almaty very well, therefore I preferred to eat outside at a convenient time. The problem for us was the room service. Floor and furniture was very poorly cleaned. Furniture was not cleaned on a daily basis. We had to ask for bathrobes and replenishment of shampoos. Staff was inattentive to details . I had to remind about promises yoga mat literally three times on three different days. I addressed these Problems directly to one of the managers of the hotel . They have sent us a fruit basket as apologies . I do hope that the hotel management will improve on these details that shape a big picture.

Let me thank you for your comprehensive feedback regarding your recent stay with us. We are so proud about our central location. Nothing makes us happier, as a fact that our guests can visit most of the sights of Almaty on foot. We are very grateful for your notes about the cleanliness in room, the quality of service and amenity for yoga. I will definitely forward your opinion with our Management team to ensure that necessary action are taken. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. We will be glad to see you among our guests again and hope that next visit to Novotel Almaty will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Good location

TripAdvisor rating 4.0/5

Juraj N Business - 02/12/2019 TripAdvisor review

The hotel is close to the city centre, not far from metro station, if you like local transport. The rooms are standard Novotel rooms, good enough. The problem was room temperature - individual regulation was not possible - fortunately, it was possible to open the window. Breakfast is nice. Staff tries to help, sometimes with limited experience.

I am so glad that you took the time to review your recent stay at the Novotel Almaty City Center. We are very proud about our unmatched central location. Nothing makes us happier, as a fact, that our guests can visit most of the sights of Almaty on foot. I was read with regret you comment about temperature in room. We are always glad to assist you with temperature controlling by your request. Thank you for pointing out our buffet breakfast on the positive side. We strive to provide a superior service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back and hope, that your next visit will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager

Perfect location to visit Almaty

TripAdvisor rating 4.0/5

alaudisoit Business - 10/10/2019 TripAdvisor review

The Novotel Almaty is suitably located just at the bottom of Koktobe park, 10-15 minutes walk from the Arbat and the Green Market, close to great restaurans and on the Dostyk boulevard where you can catch a bus to the mountains. Amazing viw too on the Ili Alatau from your room. A must !

Many thanks for your very kind review regarding your recent stay with us. It is such a wonderful feeling to read that you were satisfied with our unmatched central location and the view from the window. The fact that our guests can visit most of the sights of Almaty on foot and find any kind of transport to different directions gives a huge additional plus to everyone's stay. It would be such a pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center.

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