Novotel Almaty City Center 4 stars

Dear Mr. C., Thank you very much for your detailed and thoughtful feedback. We are delighted to know that you and your family had an overall great stay at Novotel Almaty City Center. It is wonderful to hear that you enjoyed our convenient location, generous breakfast selection, room service, and especially the warm and helpful support from our team while travelling with your little one. We are particularly grateful for your kind words regarding the colleagues who assisted with your luggage and late check-out. Although you did not have their names, we will be happy to share your appreciation with the team. At the same time, we sincerely apologize for the inconvenience caused by the housekeeping service, especially the interruptions despite the “Do Not Disturb” sign and the delay in servicing your room. This does not reflect the attentive and comfortable experience we aim to provide, and your comments will be shared with our Housekeeping team for further improvement. Thank you once again for your valuable feedback and for your continued trust in Accor. We look forward to welcoming you and your family back for an even smoother and more enjoyable stay. Warm regards, Altynay Guest Relations Manager Novotel Almaty City Center

Dear Mr. Amit, Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location, and we are sorry that other aspects of your stay did not fully meet your expectations. We sincerely regret the limited breakfast options you experienced, particularly considering your egg allergy and dietary requirements. We understand how important it is for guests with specific dietary needs to have safe and suitable choices available. Your feedback has been shared with our Food & Beverage team for further review, particularly regarding clearly identified egg-free options and greater variety for guests with dietary restrictions. We also appreciate your comments regarding the room size and value for money, and we will take them into consideration as we continue to improve the guest experience. Thank you for choosing Novotel Almaty City Center and for your valuable feedback. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind regards, Altynay Guest Experience Specialist Novotel Almaty City Center

Dear Mr. Suraj, Thank you for taking the time to share such a detailed review of your recent stay at Novotel Almaty City Center and for your continued loyalty as an Accor member. We are delighted to know that you enjoyed our central location, spacious Junior Suite, the cleanliness of the hotel, and the friendliness of our team. It is also a pleasure to hear that the late check-out arrangement helped make your departure more comfortable. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that your initial room did not match your booked bed preference, although we are glad our team was able to arrange a room change as soon as possible. More importantly, we are sorry that the maintenance issue with the connecting door was not resolved during your stay. We fully understand your disappointment, especially for a six-night stay in a Junior Suite, and agree that this should have been followed through until it was properly addressed. Please be assured that your comments have been shared with our Engineering and Front Office teams. We will review our follow-up procedures to ensure reported maintenance issues are handled more efficiently and communicated more effectively. Thank you once again for your valuable feedback. We truly appreciate your balanced comments and hope to have the opportunity to welcome you back and provide you with the seamless experience you rightfully expect. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay at Novotel Almaty City Center and for being a valued ALL member. We are pleased to know that you appreciated our friendly team, comfortable accommodation, cleanliness, concierge service, and the overall quality of your stay. At the same time, we sincerely regret that the dining experience, particularly the food quality and lunch, did not meet your expectations. Your comments regarding the quality of our food and breakfast selection have been shared with our Executive Chef and Food & Beverage team for careful review. Guest feedback is invaluable in helping us improve, and we are committed to enhancing our culinary offerings. We also appreciate your observations regarding the check-in experience, value for money, sustainability initiatives, and the recognition of your ALL membership. These insights have been shared with the relevant departments as we continuously strive to deliver a better and more personalized experience for all our guests. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Dear Mr. K., Thank you for taking the time to share your feedback and for being a valued ALL member. We are truly sorry to learn that your stay did not meet your expectations and that your overall experience was disappointing. It is particularly concerning to read that you were dissatisfied with the value of your stay, the breakfast selection, your arrival experience, and the accommodation provided. Your comments have been carefully shared with our Management and Food & Beverage teams, as feedback like yours helps us identify where we need to improve. While we are pleased that you appreciated the cleanliness of the hotel and the smooth check-out process, we sincerely regret that these positive aspects were not enough to make your stay enjoyable. Thank you once again for your honest feedback. We hope you will give us another opportunity in the future to provide you with the level of hospitality and service you rightfully expect from Novotel Almaty City Center. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center