Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 1,590 reviews

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ALLSAFE approved hotel

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,590 reviews

TripAdvisor Rating  4.5/5  119 reviews

Certificate of excellence 2022

Definitely recommend this hotel

TripAdvisor rating 5.0/5

F9285AHWorldtravelle TripAdvisor review

Definitely recommend this hotel. From check-in to check out the staff were excellent, the hotel is very clean and is also very well run. Excellent location in Almaty. Rooms are fairly standard but have very efficient air conditioning that stays at the temperature set. Quiet hotel despite being in the very centre of the city. Indoor pool was clean too and a good temperature, although too short (13m) to do any serious training. But this hotel is an excellent choice for a stay in Almaty, helped by the wonderful staff there. Excellent breakfast too with some very good local products, although it would have been nice to have had the Italian coffee machine in the bar in use for breakfast too. But I highly recommend this hotel for Almaty, and I will certainly be choosing it for future visits.

Customer review rating 3.5/5

Can K. Business - Confirmed reviews ALL

Above average.

Dear Mr. K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Assem Guest Experience Manager

Very good location and staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent, no issues

good stay

Customer review rating 5.0/5

Zumrad F. T. Business - Confirmed reviews ALL

very clean, good location, very polite and professional staff.

Dear Zumrad M., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assem Guest Experience Manager

Good Stay but inconsistent service level

Customer review rating 4.5/5

Ian Business - Confirmed reviews ALL

Stay was great, location is excellent. Rooms are clean and well maintained. Staffs were generally friendly and helpful. However, I had one bad experience at the bar. I ordered dinner, drinks and dessert. A male staff (without name tag) took my order and asked me to sit. I waited for nearly an hour as I know steaks generally take a longer time to prepare. After waiting for almost an hour, I didn’t even get my drink. I asked another waiter only to find out that my order was not keyed in by the previous waiter. I had to wait for another 30 mins to get my order.

Dear Mr. O., Thank you for the detailed and honest review of our hotel. You feedback is very appreciated. Thank you very much for bringing to our attention the situation that you experienced at the bar. Please be assured that we will investigate the issue and will take all corrective action to provide you with better service during your next stay. Allow us to express our apologies for the inconvenience. Thank you for choosing our hotel and being our valued guest. We hope to welcome you again! Sincerely, Assem Guest Experience Manager

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Other web-users rate our hotel

  • 531 reviews 9.6/10 Location
  • 522 reviews 7.1/10 Room
  • 667 reviews 8.5/10 Service
  • 12 reviews 8.7/10 WiFi
  • 347 reviews 8.7/10 Breakfast
  • 199 reviews 8.1/10 Cleanliness
  • 185 reviews 8/10 Food
  • 182 reviews 4.8/10 Comfort

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