Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 1,112 reviews

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Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
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Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Telephone
Fax +7 727 355 3939

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,112 reviews

TripAdvisor Rating  4.5/5  145 reviews

Certificate of excellence 2024

Good location, great staff!

Customer review rating 4.5/5

Timo Business - Confirmed reviews ALL

Fantastic staff, accommodating my very late arrival and late check out. Comfortable bed and nice room.

Dear Timo, Thank you for your kind feedback! We appreciate your loyalty to Accor and choosing our hotel. We’re delighted to hear that you had a comfortable stay and that our team could accommodate your late arrival and check-out. Providing a welcoming and pleasant experience for our guests is our top priority. We’re glad you enjoyed the comfort of our beds and your room. We look forward to welcoming you back on your next visit! Best regards, Altyn B. Operations manager

good services

Customer review rating 4.5/5

Ding Business - Confirmed reviews ALL

good services, convinient to go anywhere(good location). plus, the breakfast is awesome.

Dear Mr. Ding, Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that you enjoyed our convenient location, excellent breakfast, and the service provided by our team. We apologize for any inconvenience you experienced regarding water availability. As part of our commitment to sustainability, we have installed water purifiers in the corridors of our guests rooms to provide guests with easy access to fresh drinking water. This initiative helps reduce single-use plastics and supports global environmental protection efforts. We encourage our guests to use the provided refillable carafes during their stay for convenience and to contribute to this important cause. We appreciate your feedback and will continue to refine our approach to ensure that our guests feel both comfortable and well-cared for. We hope to have the pleasure of welcoming you back in the future. Best regards, Altyn B. Operations manager

Exceptional Customer Service and Flexibility. Even Before My Stay!

TripAdvisor rating 5.0/5

Saule B TripAdvisor review

I had an outstanding experience with Novotel Almaty’s customer service recently. The staff were incredibly understanding and accommodating. Their flexibility and willingness to assist during a difficult time were truly commendable. I look forward to staying at Novotel Almaty in the future and taking advantage of their best rates and excellent service. Highly recommended!

Dear 514sauleb, Thank you so much for your wonderful feedback! We are thrilled to hear that our customer service exceeded your expectations even before your stay. Providing exceptional service and flexibility is our top priority, and we’re glad that our team could assist you during a challenging time. We truly appreciate your kind words and recommendation, and we look forward to welcoming you in the future. Rest assured, we will do our best to make your stay as enjoyable as possible with our best rates and excellent service.

Good hotel.

Customer review rating 4.0/5

Toby Families - Confirmed reviews ALL

Modern hotel. Quiet. Comfortable rooms with good a/c. Nice sauna and (small) swimming pool. Water fountains throughout which is a nice touch to cut down on plastic waste. Plenty of nearby restaurants and cafes. Would stay again.

Dear Toby, Thank you so much for taking the time to share your kind feedback! We are delighted to hear that you enjoyed your stay and it’s also great to know that our efforts to reduce plastic waste by providing water fountains throughout the hotel were noticed and valued by you. We’re thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back for another enjoyable experience! Best regards, Altyn B. Operations manager

NOT WORTH THE PRICE....

Customer review rating 1.5/5

Preetam C. Friends - Confirmed reviews ALL

ROOMS SIZES ARE TOO SMALL, IT FELT LIKE A BUSINESS HOTEL RATHER THAN A LUXURY HOTEL... DRINKING WATER TOO HAS TO COLLECTED FROM DISPENSORS KEPT IN COMMON SPACE, COORDINATION AMONG FRONT DESK STAFF WAS LACKING... ( WHICH WORSEN OUR EXPERIRENCE OF STAY THERE ), LACK OF KNOWLEDGE OF ENGLISH MADE THINGS LITTLE DIFFICULT *( THANKS TO GOOGLE TRANSLATOR ) BUT STAFF IS KIND & HELPFUL I MUST ACCEPT... ROOM SERVICE NICE TOO. BUT SURELY NOT RECOMMEND AS PRICES DO NOT JUSTIFY THE EXPERIENCESM HERE. GOT DISCOUNT FOR KOP TOBE OF 30% WAS ONLY A SILVER LIGHNING IN THIS STAY. VEGITERIAN BREAKFAST HAVE VERY LITTLE OR NOTHING TO OFFER. CONSIDERING THE INDIANS PRESENT AT THAT TIME AT LEAST MANAGEMENT COULD HAVE TAKEN COGNIZENCE .... OUR REQUEST WENT ON TO DEAF EARS WHICH IS NOT PROFFESSIONAL. HOPE BRAND LIKE NOVOTEL CORRECT THIS ASAP. REGARDS, PREETAM

Dear Preetam, Thank you for your detailed feedback. We’re sorry to hear that your stay did not meet your expectations. We would like to clarify that our hotel is designed as a business hotel, which might explain the room sizes and overall ambiance. We aim to provide a comfortable and efficient stay for our guests with a focus on practicality. Regarding the drinking water, we have implemented purified water dispensers in common areas as part of our commitment to sustainability. We apologize if this was not communicated clearly during your stay. We regret any inconvenience caused by the coordination among our front desk staff and the limited vegetarian options. Your comments have been noted, and we will work on improving these aspects to better cater to our guests’ needs. We appreciate your recognition of our staff’s helpfulness and room service. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards, Altyn B. Operations Manager

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Other web-users rate our hotel

  • 596 reviews 9.7/10 Location
  • 568 reviews 7.3/10 Room
  • 768 reviews 8.8/10 Service
  • 13 reviews 8.2/10 WiFi
  • 403 reviews 8.6/10 Breakfast
  • 229 reviews 8.6/10 Cleanliness
  • 210 reviews 4.7/10 Comfort
  • 190 reviews 8.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.