Novotel Almaty City Center 4 stars

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay at Novotel Almaty City Center and for being a valued ALL member. We are pleased to know that you appreciated our friendly team, comfortable accommodation, cleanliness, concierge service, and the overall quality of your stay. At the same time, we sincerely regret that the dining experience, particularly the food quality and lunch, did not meet your expectations. Your comments regarding the quality of our food and breakfast selection have been shared with our Executive Chef and Food & Beverage team for careful review. Guest feedback is invaluable in helping us improve, and we are committed to enhancing our culinary offerings. We also appreciate your observations regarding the check-in experience, value for money, sustainability initiatives, and the recognition of your ALL membership. These insights have been shared with the relevant departments as we continuously strive to deliver a better and more personalized experience for all our guests. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Dear Mr. K., Thank you for taking the time to share your feedback and for being a valued ALL member. We are truly sorry to learn that your stay did not meet your expectations and that your overall experience was disappointing. It is particularly concerning to read that you were dissatisfied with the value of your stay, the breakfast selection, your arrival experience, and the accommodation provided. Your comments have been carefully shared with our Management and Food & Beverage teams, as feedback like yours helps us identify where we need to improve. While we are pleased that you appreciated the cleanliness of the hotel and the smooth check-out process, we sincerely regret that these positive aspects were not enough to make your stay enjoyable. Thank you once again for your honest feedback. We hope you will give us another opportunity in the future to provide you with the level of hospitality and service you rightfully expect from Novotel Almaty City Center. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Dear Mr. A., Thank you very much for your outstanding review and for your loyalty as an ALL member. We are truly delighted to know that you had such a memorable stay at Novotel Almaty City Center. It is especially rewarding to hear that our location, your room, and the overall experience met your expectations. Your heartfelt recognition of Nurislam and Korkem means a great deal to us. We are incredibly proud to have such dedicated colleagues on our team, and we will be sure to share your wonderful compliments with them and our management. Knowing that they exceeded your expectations and made a meaningful difference during your stay is the greatest reward for their commitment to genuine hospitality. We are also pleased that you appreciated our sustainability efforts and the ease of booking through the ALL App. Your valuable feedback encourages us to continue improving every aspect of the guest experience. Thank you once again for choosing Novotel Almaty City Center. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Dear Mr. Kuzma, Thank you very much for your perfect rating and for sharing your feedback following your stay at Novotel Almaty City Center. We are delighted to know that you had a comfortable stay and that our team made such a positive impression on you. Your kind words about our staff are truly appreciated and will be shared with the entire team. We also appreciate your feedback regarding the Wi-Fi speed, check-in, and check-out experience. Your comments are valuable to us and help us identify opportunities to further enhance the quality of our services. Thank you once again for choosing Novotel Almaty City Center. We look forward to welcoming you back for another enjoyable and comfortable stay. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Dear Mr. S., Thank you very much for your outstanding review and for choosing Novotel Almaty City Center for your family stay. We are delighted to know that you and your family had such an enjoyable six-night stay with us. It is wonderful to hear that your Junior Suite provided the comfort and space you were looking for, and that you found the room clean, modern, and exactly as expected. Your kind words about our team, especially our breakfast staff, are truly appreciated. We will be delighted to share your compliments with them, as they will certainly be encouraged by your recognition. We are also pleased that you enjoyed our central location and had the opportunity to explore the beautiful walking path along the creek behind the hotel. Thank you as well for your helpful suggestion regarding additional USB charging outlets. Guest feedback like yours is invaluable as we continue to improve our facilities and services. We sincerely appreciate your loyalty as an ALL member and are especially grateful for your perfect scores across every aspect of your stay. Knowing that you would choose to stay with us again is the greatest compliment we could receive. We look forward to welcoming you and your family back to Novotel Almaty City Center for another memorable stay. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center