Novotel Almaty City Center Hotel 4 stars

on a 3 days' business trio, Novotel is an oasis to come back to again

Albeit our 7 night stay was reduced to 4 due to the Covid restrictions in Almaty; this hotel is great! Good room rate, very efficient staff and great location.

The rooms were nice and the hotel was enjoyable. The time to get food in the rooms however was quite long and food was ok but not fantastic. Breakfast was nice.

as usually very good service

The nightshift reception manager was one of the most helpful person i have come across in all the hotels world wide i have stayed in. Please pass my gratitude to them ill will use this hotel next month and spread the word to my work friends to stay in this excellent hotel.

Everything was great

Excellent!!!

Everyone has hospitality at heart - warm, welcoming and attentive. Special mention to Front Office Team, Room Service, and Dariga of Sales for the attention and always on point service. Definitely my choice hotel every time I visit Almaty.

I always spend on a good time

My favorite experience at the hotel is the breakfast buffet. Everyone at the hotel was friendly and helpful.

It is always great tome to stay in Novotel. Cozy warm rooms, great food. The best location in the City.

All guest should take their breakfast without asking assistant from hotel staff. This ıs not healthy. Every guest use same items while getting food. According to regulations, the breakfast should be served by hotel staff.

I have stayed with my family in the hotel four days + we booked additional room for 2 days, spent twice the price of the booking for room services. In the room some basic staff from guest amenities set was missing like dental kit, vanity kit and etc. We didn’t complaint and probably it is the standard of a midscale hotel, whatever. The only thing what we asked is to give us extra five hours to check out from one room out of two because of the late flight time. The occupancy of the hotel is quiet low and it seemed not to be a big deal for FOM to give us extra five hours. It occurred on: 15/11/2020 This meant that We were not effected in anyway we just won’t stay in accor hotels anytime more. It is not customer oriented approach. Thank you!

Great location, new hotel, clean, cozy, comfortable. Very good breakfast with variety of choice. All hygiene rules and standards in a high level. I feel safe and protected. Very friendly staff, great service.

The location of the hotel is one of the best in the city. The hotel itself is new. It is a franchise owned by a local big shot politician. Amenities are nice - I liked the gym. We booked our rooms without breakfast so can’t judge it . I know almaty very well, therefore I preferred to eat outside at a convenient time. The problem for us was the room service. Floor and furniture was very poorly cleaned. Furniture was not cleaned on a daily basis. We had to ask for bathrobes and replenishment of shampoos. Staff was inattentive to details . I had to remind about promises yoga mat literally three times on three different days. I addressed these Problems directly to one of the managers of the hotel . They have sent us a fruit basket as apologies . I do hope that the hotel management will improve on these details that shape a big picture.