Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 471 reviews

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Novotel Almaty City Center - Image 1
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Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Telephone
Fax +7 727 355 3939

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  471 reviews

TripAdvisor Rating  4.4/5  165 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Ahmed A. Families - Confirmed reviews ALL

Amazing one and great stuff all

Decently good hotel with a few quirks

TripAdvisor rating 4.0/5

Riddhi K TripAdvisor review

Decent hotel, we had a mostly positive experience, something I was apprehensive about as I read some negative reviews regarding service levels and treatment of Indian tourists. But thankfully it was fine- as long as you’re not expecting south east Asia or Middle East levels of hospitality , and frankly , the language barrier doesn’t help either - as not all staff speak English. But allowing for those differences- I had a good experience over all and will even come back given the positives. Positives - Fantastic location - major sights are walking distance, and yandex is easy if you’re not a walker - Good food though vegetarians may find it limiting beyond a few meals. - Proximity to good cafes and restaurants. We loved Navat, Pro Coffee nearby. - Front desk usually had English speaking people and was generally helpful - though you tend to have to ask for things you may get told automatically in other countries - Breakfast was not extensive but it was sufficient and tasty, with enough fruit, fibre and protein options, though those who need Indian food may find it wanting. - Indoor temperature controlled pool ( not warm, but usable in winter ) Cons - small rooms, it gets snug if it you have a child and need extra bed. Go for the suite if you have a child. - housekeeping tends to not tidy up the bedding if you leave stuff on it like clothes. We noticed this on a couple of days across rooms ( we had three rooms as a family). If we did a basic tidy up, then housekeeping put the bedding back properly. This is different from staff attitude in other countries but we got used to it. I’m not sure if that’s a true con, but just thought I would mention it so that people aren’t surprised when they come back to an unmade bed in the evening. Staff is polite mostly, if somewhat curt, but this I expected and so wasn’t phased by it. It’s just a quirk of the land. A couple of staff were chatty as well, usually the ones most comfortable in English. You may even find some Bollywood fans among the locals! As some people have noted , you have to fill a carafe from the filter on each floor as your drinking water supply in each room, but I think this is fine - it didn’t bother us too much and it’s good for sustainability. We did buy a few bottles of water from a supermarket for the very young and old people in our group. You can also order water from room service ( at a cost). Overall, Kazakh people are not overly smiley and friendly and as long as you accept that as their temperament, you will be fine. They are usually helpful if you ask, and Google translate works well and every one is used to using it. Almaty is an immensely walkable city with wide open sidewalks and a good food scene. Yandex app works very well, and takes away the English issues for getting around. I didn’t need a local sim even, I just activated Yandex app from my home country (India) before travel and was good to go.

Excellent property with kids and family

TripAdvisor rating 5.0/5

Viketa11 Families - TripAdvisor review

Exceptional staff especially at the bar named AI sultan and Anvar- v polite - reception staff als all of them very very helpful. Kid friendly property with great location. Everything was walking distance and ice skating right outside the hotel -

Customer review rating 5.0/5

Jigar K. S. Families - Confirmed reviews ALL

Good breakfast and clean rooms

Thank you for your review! We’re delighted you had a pleasant stay and appreciated our services. We hope to welcome you back in the near future!

Customer review rating 3.0/5

Ibrahim A. Friends - Confirmed reviews ALL

I was surprised that 4 stars novotel doesn't provide concierge service, we had to take the bags to the rooms by our selves! Staff were friendly and helpful. The rooms are very small

Thank you for sharing your feedback. We're sorry to hear that your experience did not fully meet your expectations. While we do not offer dedicated concierge services, we always strive to assist our guests in any way we can. We're grateful that you appreciated the friendliness and helpfulness of our staff. We also take your comments about room size seriously and will consider this in our future planning to improve the comfort of our accommodations. We sincerely hope you give us another chance to provide you with a better experience in the future. Thank you once again for your valuable feedback!

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Other web-users rate our hotel

  • 541 reviews 9.5/10 Location
  • 537 reviews 7.8/10 Room
  • 751 reviews 8.9/10 Service
  • 9 reviews 7.1/10 WiFi
  • 362 reviews 9.1/10 Breakfast
  • 231 reviews 8.8/10 Cleanliness
  • 200 reviews 8.5/10 Food
  • 182 reviews 5.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.