Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 1,511 reviews

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ALLSAFE approved hotel

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,511 reviews

TripAdvisor Rating  4.5/5  125 reviews

Certificate of excellence 2022

Very helpful staff

Customer review rating 5.0/5

Peter Business - Confirmed reviews ALL

Great location. Good price. Very helpful staff. Large clean room. My favourite hotel in Almaty

Dear Mr. S., Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel! We are honored to be your favorite hotel in Almaty, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit to Almaty. Thank you once again for choosing to stay with us and for your glowing review. We're delighted to have had the opportunity to make your time in Almaty special. Sincerely, Assem Quality Manager

Nice time spent for having rest and attending the conference

Customer review rating 4.5/5

Rysbek Business - Confirmed reviews ALL

Good morning, I didn't have enough time to experience and enjoy all your services during 2-day stay in the hotel. but It was really good time when I had nice rest in the room and spent time at the conference organized in your hotel by Siemens company. Thank for your services.

Dear Mr. B., Thank you for taking a moment to share your feedback with us. We're delighted to hear that despite the brief nature of your stay, you were able to enjoy a restful time in your room and had a positive experience at the Siemens conference hosted at our hotel. It's always our aim to provide a comfortable and welcoming environment for our guests. If your travels bring you back to our city, we would love the opportunity to host you again, and hopefully, you'll have more time to explore and enjoy all the services and amenities our hotel has to offer. Thank you once again for choosing our hotel, and we appreciate your kind words. Sincerely, Assem Quality Manager

Fantastic stay

Customer review rating 5.0/5

Marc H. B. Business - Confirmed reviews ALL

I have been on business trip for a 2 days' meeting, everything was at the highest level, cleanliness, service friendliness, quality of F&B...the hotel is very well managed and the hotel team exceeded my expectations in terms of service excellence. Highly recommended

Dear Holger, Warm greetings from Almaty again, and thank you for sharing your feedback. It was a true pleasure to welcome the official ACCOR legend in our hotel, and looking forward to see you in the nearest future. Wish you all the best and hope your family is going to join you very soon in Georgia. Sincerely, Yevgeniy

caring stuff

Customer review rating 5.0/5

Vitalina Business - Confirmed reviews ALL

escort, breakfast to room modern, prompt, efficient

Great location, professional team

Customer review rating 5.0/5

Valentina Business - Confirmed reviews ALL

I enjoyed a lot staying in the hotel. Very nice breakfast selection, friendly team working in all departments.

Dear Ms. D., Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in curating a diverse and delicious menu to cater to our guests' varied tastes, and we're delighted that it made a positive impact on your experience. We're equally pleased to hear your kind words about our dedicated team. It is heartening to know that our friendly and hardworking team members left a positive impression on you. Your feedback motivates us to continue striving for excellence, and we genuinely appreciate you choosing our hotel. If your travels bring you back to Novotel Almaty City Center, we would be honored to welcome you again for another memorable stay. Thank you once more for your kind words, and we look forward to the opportunity to host you again in the future. Sincerely, Assem Quality Manager

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Other web-users rate our hotel

  • 551 reviews 9.6/10 Location
  • 539 reviews 7.3/10 Room
  • 734 reviews 8.8/10 Service
  • 12 reviews 7.4/10 WiFi
  • 370 reviews 8.8/10 Breakfast
  • 225 reviews 8.3/10 Cleanliness
  • 195 reviews 7.9/10 Food
  • 192 reviews 5/10 Comfort

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