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Novotel Almaty City Center Hotel 4 stars

Customer review rating 4.6/5 1,065 reviews

Novotel Almaty City Center
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Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Gym 24/7

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3
almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :  BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :  1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 Queen-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cosy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Non contractual photo

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 210 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,065 reviews

tripadvisor

TripAdvisor Rating 4.5/5

64 reviews

New Hotel in the City Center

TripAdvisor rating 4.5/5

edaukenova Business - 24/06/2020 TripAdvisor review

Great location, new hotel, clean, cozy, comfortable. Very good breakfast with variety of choice. All hygiene rules and standards in a high level. I feel safe and protected. Very friendly staff, great service.

Thank you very much for your kind feedback. We are touched that you highlighted our unmatched central location as well as tasty buffet breakfast. Safety of our guests and following the hygiene rules, especially in such a period of life are one of top priority point for Novotel team and we are happy that you satisfied with this matter. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Sincerely, Sabina Taipova Guest Experience Manager

A really pleasant experience considering the current situation in the world

Customer review rating 4.6/5

Shaun Solo - 28/03/2020 Confirmed reviews ALL

Due to Covid I had to stay in a hotel for a week and Novotel was ideal. Of course the facilities had to be closed but the staff were absolutely great, extremely friendly and the food was awesome. The rooms are nice and clean and the shower has plenty of pressure.

Dear Shaun Edward R., We are very grateful for your wonderful review regarding your stay at the Novotel Almaty City Center. We try to do our best and provide our guests with a great level of service and care about them, especially in such a hard period of time, and I am particularly happy that you recognized our efforts in making your stay a memorable one. Your review is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. I will definitely forward your encouraging words to the Novotel Team, especially to Anna. We would be thrilled to have the chance of welcoming you back, hopefully in the near future! Best regards, Sabina Taipova Guest Experience Manager

Great hotel, Staff is amazing!

Customer review rating 4.6/5

Steve G. Business - 25/03/2020 Confirmed reviews ALL

Great hotel and location. The staff is amazing, everyone is very friendly and helpful!

Dear Steven Robert G., I would like to thank you for taking the time to share your impressions regarding your stay with us. Your praising comments are highly appreciated. It makes us all very happy that our team’s efforts meet your expectations! Let me apologies for the inconveniences you faced caused by bad wi-fi connection. Please rest assumed that all necessary measures will be taken to ensure that wi-fi works properly and to prevent any future occurrences.. We strive to provide a great service experience for every guest, therefore your feedback is very important for us. We certainly look forward to welcoming you back to Novotel Almaty City Center, making sure that your next visit will bring you only positive emotions! Kind regards, Sabina Taipova Guest Experience Manager

Location is good, view, services, swimming pool, breakfast - everything is satisfactory. Thank you!

Customer review rating 4.6/5

Assel M. Business - 23/03/2020 Confirmed reviews ALL

I stay in Novotel Almaty for the second time, I like it! Thank you!! All the best, stay safe!

Dear Assel M., Thank you very much for choosing our hotel as your destination! Thank you so much for your fantastic review, I am flattered to read such words of appreciation! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It would be our pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center! Warm regards, Sabina Taipova Guest Experience Manager

Great stay, great location, comfortable rooms

Customer review rating 4.6/5

Mudiah Business - 22/03/2020 Confirmed reviews ALL

Wonderful stay, very comfortable and condusive for working and resting.

Dear Ewere Osamudiame O., Let me thank you for taking the time to share your positive feedback with reagrds to your stay with us. Your praising comments are highly appreciated. We strive to provide a superior service experience for every guest, therefore your feedback is very important for us. And I am very grateful that you noticed that WiFi did not work promptly. Please rest assumed that we will took necessary measures to ensure that other guest will not face such an inconvenience in future. However, it such a pleasure to read that you had a great time with us and we truly hope that you will visit us again in the not very distant future! Best regards, Sabina Taipova Guest Experience Manager

A great first experience from the moment you enter until check out

Customer review rating 4.6/5

Stefaan V. Business - 21/03/2020 Confirmed reviews ALL

Superb

Dear Steffan Jose R V., We greatly appreciate your review regarding your stay at the Novotel Almaty City Center. Thank you for giving us such a perfect rating! We are happy that your stay at the Novotel Almaty City Center resulted in a great experience. We truly hope that you will visit us again in the not very distant future! Warm regards, Sabina Taipova Guest Experience Manager

Well located, good stay.

Customer review rating 4.6/5

Egor Couples - 16/03/2020 Confirmed reviews ALL

All good. Only two things :first is two paper cup for tea and coffee. Second, water from shower runs to the toilet floor. All of that is not big deal, but only this I noticed as inconveniences.

Allow me to thank you for choosing our hotel Novotel Almaty City Center and share your experience with us.It is always a big pleasure to receive high ratings and constructive feedback.My apologies for the inconvenience you faced with. We make it a priority to work on all feedback recieved,followed by an action plan to improve on what can be acted upon. Please rest assured that I will definitely bring this points to our management. Thank you so much for your feedback and we are already looking to welcome you one more time to our hotel. Hope you give us one more chance to make your stay more comfortable and memorable. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Bad service

Customer review rating 4.6/5

Viktor O. Couples - 16/03/2020 Confirmed reviews ALL

the hotel charged me twice before the weekend. Therefore my money were blocked by the bank and i couldn’t pay for other thighs i planned in advance. The duty manager just apologised for this inconvenience and suggested to give me money from his personal money, which were inappropriate. Finally the hotel returned my money next week The duty manager also promised me some extra benefits, but we did not receive anything I work for the biggest retail company in Kazakhstan, and i would strongly not recommend your hotel for our guests and partners in the future

Allow me to thank you for choosing our hotel Novotel Almaty City Center and taking your time to share your experience with us. We make it a priority to work on all feedback recieved,followed by an action plan to improve on what can be acted upon. I sincerely apologize for the inconvenience you faced with and I can truly understand your frustration and disappointment. I can assure you that in order to leave a better impression due to this case, our front office manager made an upgrade of the room,but unfortunately he did not mention it. It is our aim to provide comfortable stay to our guests so we are taking all the measures right away. This case has been brought to our management team and we will be working on it so that this situation won't come up again. Thank you again for pointing out on what we should work on and we truly hope that it is not your last stay with us and we get the chance to host you again and show our level of hospitality. Kind Regards, Tahmina Rezhepova Assistant to General Manager Sabina Taipova Guest Experience Manager

Great Services

Customer review rating 4.6/5

Muhammad Y. Business - 16/03/2020 Confirmed reviews ALL

I found that hotel staff are professional and they provide best customer services. Front office staff were supportive.

Thank you so much for taking your time and share your experience regarding your recent stay with us. We are very delighted to read that you enjoyed our facilities ,dining options and above that we highly appreciate your recognition awarded to our team, who are always doing their best to leave a memorable experience to our guests.I'm sad to hear that in some points our hotel services didn't meet your expectations. I can totally understand your disappointment since our hotel doesn't provide with complimentary breakfasts or amenities. We make it a priority to work on all details received,followed by an action plan to improve on what can be acted upon.I will make sure that details you pointed out will be brought to our management team. Thank you one more time for your constructive feedback. We are already looking forward to welcome you back one more time our hotel.So you can keep creating great memories in the city of Apples. Kind Regards, Tahmina Rezhepova Assistant to General Manager
Customer review rating 4.6/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

There were porridge in the breakfast with sugar added into it, later the cook made my a special porridge with no sugar in it, but I needed to ask for it. Very inconvenient that there is no smoking rooms or any smoke place at floor like separate balcony or anything like that. I needed to go out every time i had urge for the smoke. Toiletries such as shampoo, body soap were not replaced every time. The robe to wear to go to sauna I needed to call and ask.

Dear Serdar Y., First of all, allow me to thank you for choosing our hotel Novotel Almaty City Center and taking your time to share your experience with us. I'm disappointed to read that our level of services did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced with. We make it a priority to work on all feedback recieved,followed by an action plan to improve on what can be acted upon. We highly appreciate all the points you mentioned above and I will make sure to deliver point by point to our management. We will be working on the menu with sugar free meal, so that all our guests could enjoy the food of their taste. Regarding the toiletries amenities replacement, since our hotel is following sustainability program Planet 21 we are trying to go with this program hand by hand, minimizing the waste.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you one more time for sharing all the concerns and we truly hope that you will give us the opportunity to better serve you in the nearest future. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Great location

Customer review rating 4.6/5

Luther Business - 09/03/2020 Confirmed reviews ALL

The Novotel is our hotel of choice, surrounded by great restaurants, shopping, and even a Kino next door!

Thank you so much for choosing Novotel Almaty City Center and taking your time to write a review regarding your stay! It is always a great pleasure to receive positive feedback and high rating, which means that our guests have enjoyed our facilities and the level of services. Our central location in the heart of the city is what we are truly proud of and what our guests can always enjoy. Sightseeings and gastronomy in a minutes of walk are always available. Thank you again for your feedback. We are already looking forward to welcome you one more time and create a memorable moments for your next visit. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Warm and welcome stay at the Novotel Almaty City Centre

Customer review rating 4.6/5

S. J. Solo - 06/03/2020 Confirmed reviews ALL

It was a great stay from the check in to the check out. All staff are magnificent! Very attentive and helpful.

Thank you so much for choosing our hotel Novotel Almaty City Center and taking your time to write such a lovely review. It's great to hear that you enjoyed your time with us and it was a great pleasure sharing your comments with the team. Happy guests and their comments are always a great start to the day. It is wonderful to hear that you enjoyed our facilities, and above all - we highly appreciate your recognition awarded to our team. Thank you again for your feedback. We are already looking forward to welcome you back again. Kind regards, Tahmina Rezhepova Assistant to General Manager

good stay

Customer review rating 4.6/5

Daryn Business - 06/03/2020 Confirmed reviews ALL

It was nice, just the telephone line in 637 room didin't work well, the reception didn't hear my voice well. I arriwed late at night, so I ordered meals from menu in the room (Salmon Stake and shrimps). Next day for the lunch I asked to prepare me the same meal, unfortunately the same meal was prepared differently and for my surprise there was a difference in the price.

Thank you so much for choosing our hotel Novotel Almaty City Center and taking your time to share your experience with us. Our apologies if the menu we provide was not what you expected. Regarding the menu (Salmon Steak & Shrimps) we have different prices if you order it either through the room service or restaurant, that is why you might feel the difference in price and the taste as well. I am happy that overall you enjoyed your stay and facilities. We are constantly working on the level of services we provide. Thank you one more time for your feedback. We are already looking forward to welcome you back to our hotel and make your stay more memorable and comfortable. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Great location, great amenities

Customer review rating 4.6/5

E. H. Business - 03/03/2020 Confirmed reviews ALL

A pleasant stay in the center of Almaty. Convenient for both business and pleasure travel.

Thank you so much for choosing Novotel Almaty City Center and taking your time to write a review regarding your stay! It is always a great pleasure to receive positive feedback and high rating, which means that our guests have enjoyed our facilities and the level of services. Our central location in the heart of the city is what we are truly proud of and what our guests can always enjoy. Sightseeings and gastronomy in a minutes of walk are always available. Thank you again for your feedback. We are already looking forward to welcome you one more time and create a memorable moments for your next visit. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Great location

Customer review rating 4.6/5

Tony Business - 03/03/2020 Confirmed reviews ALL

Neat and clean hotel close to shops and restaurants.friendly staff.

We truly appreciate the time you took to write such a lovely review of your stay with us. It is always a great pleasure to receive positive feedback and high rating, which means that our guests have enjoyed our facilities and the level of services.Our central location in the heart of the city is what we are truly proud of and what makes our guests fully enjoy all the sightseeings and gastronomy. Thank you again for your feedback. We are already looking forward to welcome you one more time and create a memorable moments for your next visit. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Well located

Customer review rating 4.6/5

Kevin Business - 02/03/2020 Confirmed reviews ALL

Efficient

Thank you so much for choosing Novotel Almaty City Center and taking your time to write a review regarding your stay! It is always a great pleasure to receive positive feedback and high rating, which means that our guests have enjoyed our facilities and the level of services.Our central location in the heart of the city is what we are truly proud of and what our guests can always enjoy. Sightseeings and gastronomy in a minutes of walk are always available. Thank you again for your feedback. We are already looking forward to welcome you one more time and create a memorable moments for your next visit. Kind Regards, Tahmina Rezhepova Assistant to General Manager

well

Customer review rating 4.6/5

Darkhan Business - 26/02/2020 Confirmed reviews ALL

I din't put any towels on the floor but they still got replaced, even though your green policy says to through towels on the floor if you want them to be replaced. In 2 nights my bed was made up only once. Just remembered, My colleague's bad never was made up. He spilled a little bit of tee on his bed and the spot was there for all 2 days. your employees just covered it. So i reduce my rate by one everywhere. came all the way from last page to here. Otherwise good experience

Dear Darkhan M., First of all, let me thank you for taking the time to share your honest feedback with regards to your recent stay with us. We are glad to know that your overall stay at the Novotel Almaty City Center resulted in a good experience. I was read with regret your review and would like to express my sincerely apologies for all inconveniences you faced during your stay. In fact it does not reflect our standards of service that we strive to provide. We implement the changing of bed lining on the 3rd day of stay, according to international as well as local standards of 4 stars hotels. We appreciate that you mentioned such an unacceptable fact about the replacement of towels, as we hardly keep and follow all the standards of Planet 21 program of sustainable development. However, we would like to assure you that we will put all efforts to improve the quality of provided services, as well as training our staff for more productivity and efficiency. We highly appreciate your review, as it will help us in the future improvement of our performance. We're very much looking forward to have the chance to welcoming you back, making sure your next visit will bring you only positive emotions. With my best regards, Sabina Taipova Guest Experience Manager

Good

Customer review rating 4.6/5

Munisa Business - 26/02/2020 Confirmed reviews ALL

It was great

We truly appreciate the time you took to write such a lovely review of your stay with us and it was a pleasure sharing your comments with our talents. It's great to hear that you enjoyed your stay.Happy guests is the highest praise for our team and big motivation to work on improvement of the quality of services.Thank you so much again for sharing your experience. We are looking forward to welcome you one more time to Novotel Almaty City Center! Kind Regards, Tahmina Rezhepova Assistant to General Manager

Very Nice Location

Customer review rating 4.6/5

Kang H. Business - 25/02/2020 Confirmed reviews ALL

It is easy to get to anywhere in Almaty and the surrounding environment is good.

Allow me to thank you for choosing our hotel Novotel Almaty City Center and taking your time to write a feedback regarding your stay with us.We are happy to know that you enjoyed our facilities, dining options and central location that allows our guests an easy access to all the sightseeings and a wide range of gastronomy. We are taking into account all the feedbacks and wishes of our guests, since it is a great motivation as well as direction to improve the quality of services.Thank you for sharing your experience with us. We are already looking forward to welcome you one more time to our hotel. Kind Regards, Tahmina Rezhepova Assistant to General Manager

Good stay

Customer review rating 4.6/5

Sik Y. Families - 25/02/2020 Confirmed reviews ALL

New hotel, friendly staff, very good breakfast

We truly appreciate the time you took to write such a lovely review of your stay with us and it was a pleasure sharing your comments with our talents. We are delighted to read that you had a good experience with us. It is wonderful to hear that you enjoyed our facilities, dining options, and above all - we highly appreciate your recognition awarded to our team. Happy guests is the highest praise for our team.Thank you again for sharing your experience with us. We truly hope to welcome you one more time to our hotel Novotel Almaty City Center and make your stay as memorable as the previous one. Kind Regards, Tahmina Rezhepova Assistant to General Manager
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