Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 1,627 reviews

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,627 reviews

TripAdvisor Rating  4.5/5  109 reviews

Very expensive

Customer review rating 3.0/5

Sergejs M. Business - Confirmed reviews ALL

High price

Dear Sergejs M., Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazinz stay

Customer review rating 5.0/5

Laurent C. Solo - Confirmed reviews ALL

Wonderful team with a wonderful GM !! thank you very much for everything.

Dear Laurent Marc c., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Ipek S. Business - Confirmed reviews ALL

Comfy rooms, good breakfast, friendly staff, good restaurant services.

Dear Ipek S., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

service very good

Customer review rating 5.0/5

W. J. Families - Confirmed reviews ALL

Hotel lobby staff is very good, including help with taxi hailing, route advice, currency exchange

Dear j. W., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located; sustainability and waste free

Customer review rating 4.0/5

Asel Friends - Confirmed reviews ALL

Everything was good, but didn't like absence of bathrobes

Dear Asel K., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For Bathrobe, it might have been missed while doing the room and our apologies. We have introduced a whatsapp number for Quality management for any request from guest, therefore, do not hesitate to request it during your next stay and use it so to help us solve issue fast and have full guest satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 477 reviews 9.5/10 Location
  • 482 reviews 7.5/10 Room
  • 635 reviews 8.6/10 Service
  • 11 reviews 9.7/10 WiFi
  • 333 reviews 9/10 Breakfast
  • 203 reviews 8.5/10 Cleanliness
  • 166 reviews 7.7/10 Food
  • 134 reviews 9/10 Vibe

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