ibis Almaty Jetisu

ibis Almaty Jetisu

Customer review rating (ALL Rating) 4.5/5 100 reviews

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Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

ALLSAFE approved hotel

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  100 reviews

Location is good. Hotel is nice.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The Staff is very friendly. Rooms are clean.

Dear Rupesh A., First of all, thank you for taking the time to leave a review of our hotel. We are glad to know that you liked everything. Also, thank you for highlighting the work of our staff. We will take into account your note about breakfast. We hope you visit our hotel again! Sincerely, Arseniy Tagaev General manager of ibis Almaty Jetisu.

Less value for money since September

Customer review rating 3.5/5

Mats S. Business - Confirmed reviews ALL

In general a good stay, but prices have gone up, and service remains the same. Rooms are good, staff is friendly. Housekeeping is excellent. What needs to be improved is the breakfast. Boring assortment. Fried eggs feel "plastic". Vegetables are not feeling fresh (tomatoes from yesterday added to the new ones of today). Boiled eggs are ice-cold... Should be warm of course. Needs not only one boiling at 3 AM.... Constant control required. So hotel is good but breakfast is what pulls down my score. Need action plan and new management approach.

Dear Mats Olof S., First of all, thank you for sharing your experience of staying at ibis Almaty Jetisu. We are always happy to receive positive feedback from our guests. We will certainly take into account and pass on to the responsible persons your comments regarding the variety of breakfasts. We hope you will give us the opportunity to welcome you again in the future! Sincerely, Arseniy Tagaev General manager of ibis Almaty Jetisu.

Very good location

Customer review rating 4.5/5

José Couples - Confirmed reviews ALL

I liked my stay very much, but there are some details that should be taken care of urgently. The room was very comfortable, the staff was very friendly and always willing to help. However, we had a couple of issues that left a spot on our stay: 1 - The water in the shower did not drain and made the bathroom completely flooded, even reaching the carpet in the room. We had complained about this twice in reception, but the problem was never solved. 2 - We tried to order from the room service, but no one ever answers the phone, so we gave up.

Dear Jose Filipe A., First of all, let me thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We are sorry to hear that you had issues during your stay. It is not the level of hotel service we strive to provide. Thank you for bringing these matters to our attention. All your complaints regarding staff have been forwarded to the relevant department, so we could fix them and improve our services. We hope you will give us another chance and we hope to welcome you back soon. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu.

Nice stay, awful pricing policy

Customer review rating 4.0/5

I. Business - Confirmed reviews ALL

Very good quality of service and accommodation. Very unsatisfuing pricing policy. Notwithstanding me being a long time member, the price of stay was increased twofold per night after sudden spike in prices on market. My stay was interrupted by a short break for business trip to other location. When back, the check was increased significantly.

Dear Saleyeu I., Thank you for taking the time to share your experience of your stay. We are glad that you appreciated the amenities of the hotel. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu.

Overall Awesome

Customer review rating 4.5/5

Daymon Business - Confirmed reviews ALL

overall good, friendly and helpful staffs (fluent in English), surrounded by very good restaurants. The only minus point is the location of the elevator, if your room is located at the other end of the building, it will be a long walk!

Dear Daymon, Thank you for appreciating the service of our hotel. We are always happy to receive positive feedback from guests. We will be glad to welcome you again in our hotel! Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu.

Other web-users rate our hotel

  • 101 reviews 9.7/10 Location
  • 142 reviews 6.9/10 Room
  • 98 reviews 7.6/10 Service
  • 48 reviews 7.5/10 Breakfast
  • 43 reviews 9.8/10 Vibe
  • 42 reviews 9.5/10 Cleanliness
  • 20 reviews 8.9/10 Amenities
  • 7 reviews 8.2/10 Wellness Area

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