ibis Almaty Jetisu 3 stars

Customer review rating (ALL Rating) 4.6/5 783 reviews

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Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  783 reviews

Customer review rating 4.0/5

Leanne D. Couples - Confirmed reviews ALL

Rooms are average size, clean & well maintained. Some street noise from the traffic

Dear Leanne D., Thank you for your valued review. We are pleased to learn that you enjoyed the breakfast experience, particularly the distinguished ambiance of the dining room accompanied by live piano music. We appreciate your positive feedback regarding the cleanliness and maintenance of our rooms. Kindly note that your comments concerning street noise have been carefully recorded, and a review of our sound insulation measures will be undertaken as part of our continuous efforts to enhance guest comfort. We look forward to the opportunity of welcoming you back! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 1.0/5

Phatchara C. Business - Confirmed reviews ALL

this was my first visit for 2nights, I checked in around 2am. the staffs gave an incorrect room type, I got a single bed instead of a double bed I have booked, I was very tried for going down and waiting at very late night. In the morning around 8am I was waken up by very noisy maintenance sound of hammering and screwing, it took time until 9pm and it happened all day long for 2nights. It was so terrible even ear plugs can’t help. Moreover, I have been hang ‘the do not disturb’ placard in front of the door and turned on a ‘do not disturb’ button but when I came back I have been found a welcome fruits inside my room. Since through all these issues how was I supposed to feel with these experiences? the human errors might not the big issues for me but I want to mention the maintenance why the timing it has to start so early and finish very late?? the core of hotel business is to rest, the noisy is the big problem that have to fix asap.

Customer review rating 5.0/5

Pavel C. Business - Confirmed reviews ALL

amazing hotel

Уважаемый Павел Черкасов, Благодарим за высокую оценку! Рады, что Вы оценили удобства и предоставленный сервис. Мы ценим доверие наших гостей, спасибо, что выбираете нас! Будем ждать Вас с нетерпением в нашем отеле! С искренним уважением, Каролина Кашковарова Менеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.

Customer review rating 5.0/5

Jessica G. Business - Confirmed reviews ALL

Stayed at this hotel for business and was extremely happy with the location. Conference space was appropriately sized and buffet was very nice. Staff were helpful and the room was ideal for a work stay.

Dear Jessica G., Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you were satisfied with our location, conference facilities, buffet, and that our team was helpful during your business trip. It is also great to know that you appreciated our sustainability initiatives. At the same time, we sincerely apologize for the inconvenience caused by the sink design. We understand how important it is to have the option to wash small clothing items during a longer stay, and we regret that this impacted your experience. Please kindly note that we do offer a laundry service, and our team would be happy to assist you with this. Should you require it during your next stay, you are most welcome to contact our reception, and we will gladly arrange it for you. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even more comfortable stay! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 2.5/5

Miroslav B. Business - Confirmed reviews ALL

Because of renovation going on in the building, there was delicate noise all night. It was very disturbing.

Dear Miroslav B., Thank you very much for taking the time to share your feedback and for your continued preference for our hotel. We truly value your loyalty and are pleased to know that you have enjoyed your previous stays with us. At the same time, we would like to express our sincere apologies for the inconvenience caused by the noise during your most recent visit. We deeply regret that the renovation work taking place in the building disturbed your rest, particularly during the night. We fully understand how important a quiet and comfortable environment is, and we are truly sorry that we were not able to meet your expectations on this occasion. Please be assured that your comments have been treated with the utmost attention and have been shared with the relevant teams. We are taking steps to better manage such situations and to minimize any disruption to our guests. We genuinely hope that you will give us another opportunity to welcome you back and provide you with the high level of comfort and service you have come to expect from us! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 567 reviews 9.7/10 Location
  • 602 reviews 7.4/10 Room
  • 577 reviews 9/10 Service
  • 18 reviews 9.3/10 WiFi
  • 356 reviews 8.8/10 Breakfast
  • 275 reviews 8.5/10 Cleanliness
  • 155 reviews 9.5/10 Vibe
  • 115 reviews 8/10 Amenities

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