ibis Almaty Jetisu 3 stars

Customer review rating (ALL Rating) 4.6/5 776 reviews

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Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  776 reviews

Customer review rating 5.0/5

Hessaha A. Families - Confirmed reviews ALL

Very comfortable and quiet hotel. Good breakfast and excellent room service

Dear HessahA A., Thank you very much for taking the time to share your kind review. We truly appreciate your positive comments about our excellent location, the comfortable and quiet atmosphere of the hotel, and the quality of our breakfast and room service. It is especially rewarding to know that our friendly and helpful team contributed to making your stay enjoyable. Your feedback means a great deal to us and motivates our team to continue providing attentive service and a welcoming environment. We sincerely hope to have the pleasure of welcoming you back and providing you with another comfortable and pleasant stay in the future. Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Gina M. Families - Confirmed reviews ALL

It was nice and affordable

Dear Gina M., Thank you very much for taking the time to share your feedback. We are truly pleased to hear that you found your stay comfortable and that you appreciated the affordability of our hotel. Providing a pleasant experience combined with good value for money is very important to us, and your kind words encourage our team to continue delivering the best possible service. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again in the future. We will be happy to make your next stay just as comfortable and enjoyable. Warm regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 5.0/5

Nandu S. S. Couples - Confirmed reviews ALL

Great experience and good location

Dear Nandu S. S., Thank you very much for taking the time to share your feedback. We are thrilled to hear that you had a great experience with us and that our location was convenient for you. Your kind words mean a lot to our team, as we always strive to provide a comfortable and enjoyable stay for all our guests. It was a pleasure having you at our hotel, and we hope to have the opportunity to welcome you back in the near future. Should you visit again, we will do our best to make your next stay even more memorable. Once again, thank you for your review and for choosing to stay with us. Warm regards, Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Ugur K. Business - Confirmed reviews ALL

It was Very good but the payment method is upset us. We booked on bookıng.com but the payment process is canceled by the hotel and it was difficult to repay again from the abroad. But the hotel team understand us and helped us .

Dear Ugur K., Thank you very much for sharing your experience with us. We are pleased to hear that you found your stay very good overall. Please accept our sincere apologies for the inconvenience you experienced with the payment process. We understand how challenging this can be, especially when arranging payment from abroad. We truly appreciate your patience and understanding, and we’re glad our team was able to support you and help resolve the situation. Your feedback is important to us, and we will use it to improve our processes. We hope to have the pleasure of welcoming you again and providing an even smoother experience in the future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Mohamed M. Solo - Confirmed reviews ALL

the room allocated was at the very end of the corridor with no view. So disappointed with that but overall enjoyed the service and attentive staff

Dear Mohamed M., Thank you for sharing your detailed feedback. We are glad to know that you enjoyed our convenient location, comfortable beds, and the attentive service provided by our team. Your kind words are truly appreciated. At the same time, we are sorry to hear that the room location and the absence of a view caused disappointment. Please accept our sincere apologies for this inconvenience. Your comments are important to us and will be taken into consideration when assigning rooms in the future, subject to availability. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable and enjoyable stay next time. Best regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 566 reviews 9.8/10 Location
  • 620 reviews 7.2/10 Room
  • 570 reviews 9/10 Service
  • 18 reviews 9.4/10 WiFi
  • 365 reviews 8.6/10 Breakfast
  • 279 reviews 8.8/10 Cleanliness
  • 248 reviews 5/10 Comfort
  • 165 reviews 9.6/10 Vibe

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