ibis Almaty Jetisu 3 stars

Customer review rating (ALL Rating) 4.6/5 797 reviews

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Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  797 reviews

Customer review rating 4.5/5

Assem K. Business - Confirmed reviews ALL

Clean and tidy rooms, best breakfasts with a good variety.

Dear Assem K., Thank you very much for your kind and thoughtful feedback. It is a pleasure to know that you had a comfortable stay and appreciated the cleanliness of our rooms, as well as the variety offered at breakfast. Your comments are truly valued and serve as great encouragement for our team. We sincerely look forward to welcoming you back for another pleasant stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Iuliia M. Business - Confirmed reviews ALL

Very cosy hotel in very comfortable location in Almaty. Spacy room with everything you need for a comfort stay. Friendly and helpful staff at the reception. Good breakfast. Highly recommended.

Dear Iuliia M., Thank you very much for your wonderful review and for highly recommending our hotel! We’re delighted to hear that you enjoyed our convenient location, cleanliness, and quiet atmosphere. It’s great to know that you found the room spacious and comfortable, and that our reception team made a positive impression with their friendliness and helpfulness. We’re also pleased that you enjoyed the breakfast. Your kind words truly motivate our team. We look forward to welcoming you back to Almaty for another cosy and comfortable stay! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Timo W. Business - Confirmed reviews ALL

as always a perfect hotel for a stopover. small rooms with everything you need and a very comfy bed. very professional and helpful staff.

Dear Timo W., Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed another comfortable stay with us and that our hotel continues to be your perfect stopover choice. It is great to know that you found the rooms well-equipped and the bed very comfortable — and we truly appreciate your kind words about our professional and helpful team. We look forward to welcoming you back again soon for another pleasant stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 3.0/5

Ural A. Business - Confirmed reviews ALL

The hotel has all the chances to be one of the best hotels in Almaty but the bed is extremely uncomfortable and definitely unhealthy. I have been a guest of many premissed around the world and in many other hotels of the same chain. This hotel has to do something about it. This detail is the only complaint I have but it is a very serious one.

Dear Ural A., Thank you for taking the time to share your feedback with us. First of all, please accept our sincere apologies for the inconvenience you experienced with the bed during your stay. We truly regret that this aspect did not meet your expectations, especially as an experienced traveler familiar with our brand. We would like to assure you that all ibis hotels across the chain are equipped with standardized mattresses that meet brand requirements. They are produced by certified suppliers and comply with quality and safety standards, so they are certainly not harmful to health. However, we fully understand that comfort preferences can be very personal, and what suits one guest perfectly may not suit another. Your comment is very important to us, and we will take it into consideration. Should you choose to stay with us again, please do not hesitate to inform our team during your stay — we will gladly do our best to find a solution that makes you more comfortable. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience overall. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Mark B. Business - Confirmed reviews ALL

It was a bit more then I expected from ibis and fully satisfied.

Dear Mark B., Thank you very much for taking the time to share your experience with us. We truly appreciate your warm comments and are pleased to know that you enjoyed the cozy atmosphere and the fresh, modern feel of the hotel. It is especially rewarding to hear that your stay exceeded your expectations and that you were fully satisfied with your experience. Your feedback is very important to us, and we look forward to welcoming you back and providing you with another comfortable stay in the future. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 581 reviews 9.8/10 Location
  • 623 reviews 7.1/10 Room
  • 582 reviews 8.9/10 Service
  • 18 reviews 9.4/10 WiFi
  • 368 reviews 8.7/10 Breakfast
  • 281 reviews 8.7/10 Cleanliness
  • 256 reviews 4.8/10 Comfort
  • 167 reviews 9.5/10 Vibe

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