ibis Almaty Jetisu

Customer review rating (ALL Rating) 4.5/5 759 reviews

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Abylai Khan Avenue 55, 050004 ALMATY, Kazakhstan

Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  759 reviews

Customer review rating 2.5/5

Laura R. Business - Confirmed reviews ALL

Beside the perfect location, our room was next to stairs and the door of the stairs was extremely loud. The bed was with two different pillows and mattresses?!? We didn’t have the appropriate number of towels also every day.

Dear Laura r., Thank you very much for taking the time to share your impressions of your stay with us. While we are pleased to know that you appreciated our convenient location, we are truly sorry to learn that certain aspects of your experience did not meet your expectations. Please accept our sincere apologies for the disturbances caused by the stairwell door, as well as for the inconsistencies with the bedding and towel arrangements. We understand how important these details are to your comfort, and we have shared your comments with the relevant teams to ensure these matters are carefully reviewed and addressed. Your feedback is invaluable to us, and we truly hope to have the pleasure of welcoming you again in the future, offering you a more seamless and comfortable stay. Warm regards, Karolina Kashkovarova Guest Relations Manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Artur G. Business - Confirmed reviews ALL

The price of IBIS was higher than usual (actually IBIS became price unfriendly all over the world) because of the facilities and servicies (e.g. breakfast, gym, steam room etc) mix in this hotel complex. So it was, may be the best IBIS I was ever staying.

Dear Artur G., Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed your stay and found our facilities—such as the breakfast, gym, and steam room—to be a standout among IBIS hotels. It’s wonderful to know that you consider this one of the best IBIS experiences you’ve had! Regarding your Accor membership, we’re happy to confirm that your points for this stay have been successfully credited to your account. If you have any further questions or need assistance with your membership, please don’t hesitate to reach out to us directly. We look forward to welcoming you again soon! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 2.0/5

Anastasiia V. Business - Confirmed reviews ALL

Было несколько существенных недостатков: - холодный номер (принесли обогреватель, но он не спасал) - плохая уборка (забыли оставить полотенца, зубные пасты) - однообразный завтрак

Уважаемая Анастасия Васильева, Благодарим Вас за то, что поделились своими впечатлениями о пребывании в нашем отеле. Примите, пожалуйста, наши искренние извинения за неудобства, с которыми Вы столкнулись. Мы сожалеем, что в номере было прохладно, и предоставленный обогреватель не обеспечил должного комфорта. Также приносим извинения за недочёты в уборке и недостатки в комплектации — это не соответствует нашим стандартам, и мы обязательно проведём дополнительную работу с персоналом. Ваши замечания по поводу однообразия завтрака также были переданы в наш ресторан. Мы постоянно работаем над улучшением ассортимента, и Ваше мнение поможет нам стать лучше. Надеемся, что у нас будет возможность приветствовать Вас снова и обеспечить более приятный опыт проживания. С уважением, Каролина Кашковарова Менеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.

Customer review rating 5.0/5

Avnish M. Families - Confirmed reviews ALL

Almaty Jetisu is an excellent property with a fantastic location—just a short walk from Arbat Street and many key attractions, making it super convenient for exploring the city. The hotel itself is modern, clean, and very comfortable. The rooms are well-appointed, offering everything needed for a pleasant stay. Breakfast was delicious with a good variety, and the service throughout the stay was top-notch. A special thanks to Turraan, the manager, for his warm hospitality and attention to detail, and to Khamza at the front office for being so helpful and courteous. Their efforts truly made our stay memorable. Highly recommended for anyone visiting Almay.

Dear Avnish M., Thank You very much for taking the time to share such a thoughtful and generous review of Your stay at Almaty Jetisu. It is truly rewarding to hear that You found our location convenient for exploring the city, and that You enjoyed the comfort, cleanliness, and modern amenities of our property. We’re especially pleased that You had a positive experience with our breakfast offerings and the quality of service throughout Your stay. Providing a welcoming and comfortable atmosphere is a top priority for us, and Your feedback confirms that we are on the right track. A heartfelt thank You for Your kind words about Turan and Khamza. We are proud to have them on our team, and we will certainly pass along Your compliments. Recognition like Yours motivates us all to continue delivering exceptional hospitality with care and attention to every detail. It was a pleasure to host You, and we are honored by Your recommendation. We sincerely hope to welcome You back to Almaty Jetisu in the near future for another memorable experience. Warmest regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Aida R. Families - Confirmed reviews ALL

Номер в отеле очень уютный, чистый. Персонал на просьбы реагируют быстро. Все работает.

Уважаемая Аида Рысбаева, Благодарим Вас за оставленный отзыв и высокую оценку. Нам приятно знать, что Вы остались довольны чистотой и уютом номера, а также оперативной работой нашего персонала. Мы искренне стараемся обеспечить комфортные условия каждому гостю, и Ваши слова — лучшая награда для нашей команды. Будем рады приветствовать Вас вновь в нашем отеле! С уважением, Каролина Кашковарова Менеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 534 reviews 9.8/10 Location
  • 662 reviews 6.9/10 Room
  • 595 reviews 8.9/10 Service
  • 14 reviews 8.8/10 WiFi
  • 335 reviews 8.9/10 Breakfast
  • 263 reviews 8.5/10 Cleanliness
  • 176 reviews 9.4/10 Vibe
  • 131 reviews 7.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.