ibis Almaty Jetisu 3 stars

Customer review rating (ALL Rating) 4.6/5 782 reviews

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Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

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Room 1

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  782 reviews

Customer review rating 5.0/5

Gianni L. Business - Confirmed reviews ALL

Dear Gianni L., Thank you very much for your kind feedback. We are delighted to hear that you had a very good experience and that our staff made a positive impression with their professionalism and attentiveness. Providing high-quality service and ensuring our guests feel comfortable and well taken care of is our top priority, and your comments are truly encouraging for our entire team. We sincerely appreciate your feedback and look forward to the pleasure of welcoming you again in the near future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 2.0/5

Zhaniya K. Couples - Confirmed reviews ALL

Dear Zhaniya K., Thank you very much for your detailed feedback. While we are pleased that you appreciated our location and the quietness of the rooms, we sincerely regret that your overall experience did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the temperature in the breakfast room and the quality of the hot dishes. This is certainly not the standard we strive to maintain, and your comments have been carefully noted and shared with the relevant team for immediate attention. We are particularly sorry for the repeated issues with the towels. We fully understand how frustrating this must have been and deeply regret the inconvenience caused by the inconsistency in our housekeeping service. Please be assured that this matter is being addressed to ensure it does not recur. We also sincerely apologize for the confusion regarding your late check-in and the communication from our booking office. We recognize the importance of clear and accurate communication and regret any stress or inconvenience this situation may have caused. Your feedback has been shared with the relevant departments to improve coordination and prevent similar occurrences in the future. Please rest assured that your feedback has been taken very seriously. We remain committed to improving our services and sincerely hope to have the opportunity to welcome you again and provide you with a much more comfortable and seamless experience. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 5.0/5

Farid A. K. Solo - Confirmed reviews ALL

Dear Farid A. K., Thank you for your wonderful review! We are thrilled to hear that Ibis Almaty feels like your home away from home. It’s especially rewarding to know that our team made you feel welcome and well taken care of—your kind words will certainly be shared with them. We’re also glad you enjoyed the comfort of our rooms and our central location, making it easy to explore the city. It’s always our goal to provide a relaxing and convenient stay for our guests. We truly appreciate your support and look forward to welcoming you back for another memorable visit in the near future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Nourou-dine I. Business - Confirmed reviews ALL

Dear Nourou-Dine I., Thank you very much for taking the time to share your experience. We’re glad to hear that you had a comfortable stay and that our team was able to respond promptly and effectively to your requests and concerns. Providing attentive and helpful service is something we take great pride in, and your feedback is a wonderful encouragement for our staff. We will be sure to share your kind words with the team as motivation to continue delivering a high standard of hospitality. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 5.0/5

Richard B. Solo - Confirmed reviews ALL

Dear Richard B., Thank you so much for your wonderful review! We are truly happy to hear that you enjoyed your stay and discovered Almaty in such a positive way. Your kind words about our team, cleanliness, and overall atmosphere mean a lot to us — it’s exactly the experience we strive to create for every guest. It would be a real pleasure to welcome you back again soon! Sincerely, Karolina Kashkovarova Guest Relations Manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 549 reviews 9.8/10 Location
  • 578 reviews 7.4/10 Room
  • 588 reviews 9.1/10 Service
  • 20 reviews 8.1/10 WiFi
  • 338 reviews 8.6/10 Breakfast
  • 274 reviews 8.6/10 Cleanliness
  • 148 reviews 9.7/10 Vibe
  • 109 reviews 8.1/10 Amenities

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