ibis Almaty Jetisu 3 stars

Customer review rating (ALL Rating) 4.6/5 782 reviews

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Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  782 reviews

Customer review rating 4.5/5

Nourou-dine I. Business - Confirmed reviews ALL

The hotel staff was responsive in handling my requests and issues.

Dear Nourou-Dine I., Thank you very much for taking the time to share your experience. We’re glad to hear that you had a comfortable stay and that our team was able to respond promptly and effectively to your requests and concerns. Providing attentive and helpful service is something we take great pride in, and your feedback is a wonderful encouragement for our staff. We will be sure to share your kind words with the team as motivation to continue delivering a high standard of hospitality. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 5.0/5

Richard B. Solo - Confirmed reviews ALL

Almaty is a surprising city and in a good way! The Ibis Jetisu is an excellent place to stay: the staff are lovely and very helpful, the accommodation is clean and new; I would certainly recommend it as a great place to enjoy your stay in Almaty!

Dear Richard B., Thank you so much for your wonderful review! We are truly happy to hear that you enjoyed your stay and discovered Almaty in such a positive way. Your kind words about our team, cleanliness, and overall atmosphere mean a lot to us — it’s exactly the experience we strive to create for every guest. It would be a real pleasure to welcome you back again soon! Sincerely, Karolina Kashkovarova Guest Relations Manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Ainur Z. Business - Confirmed reviews ALL

Room was very clean and the staff was nice and helpful.

Dear Ainur Z., Thank you very much for your feedback. We are truly sorry for the inconvenience caused during your check-in, especially regarding your ID. We completely understand how stressful that situation must have been, particularly when you discovered it at the airport. Please accept our sincere apologies for this oversight. While we are glad we were able to arrange its safe return, we recognize that this should not have happened in the first place. At the same time, we are very pleased to hear that you enjoyed a comfortable stay, found your room clean, and experienced our team as friendly and helpful. Your kind comments are greatly appreciated and will be shared with our staff. Your feedback is very important to us, and we are taking steps to ensure greater attention to detail during check-in procedures to prevent similar situations in the future. We truly hope to have the opportunity to welcome you back and provide you with a seamless experience from start to finish. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Elena S. Business - Confirmed reviews ALL

The experience is very good that's why I've stayed at this hotel 4 times. I noticed that the breakfast was understaffed on this stay. It looked like you didn't have enough people to clear the tables.

Dear Elena S., Thank you very much for your kind feedback and for your continued trust in our hotel — it truly means a great deal to us that you have chosen to stay with us multiple times. We are delighted to know that you enjoy our location and overall experience. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast. Please be assured that your comments have been carefully noted and will be shared with the team to improve the level of service. We very much look forward to welcoming you back and providing you with an even more comfortable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.0/5

Leanne D. Couples - Confirmed reviews ALL

Rooms are average size, clean & well maintained. Some street noise from the traffic

Dear Leanne D., Thank you for your valued review. We are pleased to learn that you enjoyed the breakfast experience, particularly the distinguished ambiance of the dining room accompanied by live piano music. We appreciate your positive feedback regarding the cleanliness and maintenance of our rooms. Kindly note that your comments concerning street noise have been carefully recorded, and a review of our sound insulation measures will be undertaken as part of our continuous efforts to enhance guest comfort. We look forward to the opportunity of welcoming you back! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 555 reviews 9.7/10 Location
  • 589 reviews 7.4/10 Room
  • 583 reviews 9/10 Service
  • 19 reviews 8.7/10 WiFi
  • 345 reviews 8.7/10 Breakfast
  • 275 reviews 8.6/10 Cleanliness
  • 147 reviews 9.6/10 Vibe
  • 113 reviews 8/10 Amenities

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