Dear Guest, Thank you for sharing your experience at ibis Almaty Jetisu. We are delighted that you appreciated our central location, comfortable and well-equipped rooms, and the warm welcome from our team. It is especially rewarding to know that your check-in went smoothly despite your late arrival. We truly appreciate your recommendation and look forward to welcoming you back on your next business trip to Almaty. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your positive feedback and excellent rating! We are delighted that you found our hotel centrally located, efficient, and comfortable. We look forward to welcoming you back to Ibis & Novotel Living Almaty Jetisu! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback! We are pleased that you appreciated our central location and breakfast. We also value your comment regarding room size and appreciate you taking the time to share your impressions. We hope to welcome you back to our hotel! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback and for choosing ibis Almaty Jetisu for your business trip. We appreciate your continued loyalty to ALL Accor and are pleased to know that you noticed an improvement in our service and enjoyed the newly renovated breakfast area. At the same time, we sincerely apologize that the cleanliness of your room did not meet your expectations. Your comments have been shared with our housekeeping team for further review and attention. Thank you for recognizing our team's efforts. We look forward to welcoming you back and providing you with an even better experience on your next visit. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding the room size and the communication with our team. Regarding your request for an extension, late check-out is subject to availability and cannot be guaranteed in advance. For this reason, we asked you to check with our reception team on the day of departure, when we could confirm availability and the applicable rate. We would also like to clarify that Novotel Living Almaty Jetisu does not offer twin rooms with two separate beds, and this information is not indicated on our official booking channels. As your reservation was made through a travel agency, it is possible that inaccurate information was provided to you during the booking process. We hope to have the opportunity to welcome you again and provide you with a more positive experience in the future! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you had a generally comfortable stay with us, and we appreciate your comments regarding room temperature and early check-in. Due to the specific features of our air-conditioning system, only one operating mode is available at a time: cooling or heating. The switch to heating mode took place on 15 October, as this process requires certain technical procedures. We apologize for the discomfort caused by the room temperature. Please note that our reception team is always ready to assist in such situations and can offer an alternative solution. Regarding early check-in, we regret that we were unable to accommodate your request on this occasion. Early check-in is subject to availability and depends on the hotel’s occupancy and room readiness on the day of arrival. Thank you for your understanding. We hope to welcome you back to ibis Almaty Jetisu and provide you with more comfortable experience. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your experience and for recommending our hotel! We are delighted that you enjoyed our convenient location, breakfast, and welcoming atmosphere, and that our team was helpful throughout your stay. We also appreciate your honest comments regarding the room rate, housekeeping, and mattress comfort. Your feedback is valuable to us as we strive to provide a comfortable experience for every guest. We look forward to welcoming you back to our hotel! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your wonderful review and for recommending ibis Almaty Jetisu! We are delighted that you enjoyed our central location, excellent breakfast, and the warm hospitality of our team. We also appreciate your feedback regarding the room temperature and air quality during the night. We regret that this affected your comfort and thank you for bringing it to our attention. It was a pleasure to host you during your conference visit, and we hope to welcome you back for another comfortable and enjoyable stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your excellent rating and wonderful feedback! We are delighted to know that everything met your expectations and that you had such a positive experience with us. We look forward to welcoming you back to ibis Almaty Jetisu for another enjoyable stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your kind review and recommendation! We are delighted to know that you enjoyed your stay and appreciated our convenient location and comfortable atmosphere. Your feedback means a lot to our team. We look forward to welcoming you back to ibis Almaty Jetisu on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your kind feedback! We are delighted to hear that Ruslan made such a positive impression with his helpfulness, friendly attitude, and assistance with the room change. It is wonderful to know that his efforts helped you feel comfortable and at home during your stay. We will be sure to share your kind words with Ruslan. We look forward to welcoming you back to ibis Almaty Jetisu! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your wonderful review and for calling us your favourite place in Almaty! It means a great deal to our team to know that you enjoyed our convenient location, comfortable rooms, breakfast selection, and the warm hospitality of our reception team. We are especially happy to hear that you enjoyed everything during your stay. Your kind words are a wonderful motivation for our entire team. Thank you for choosing us, and we look forward to welcoming you back to ibis Almaty Jetisu on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you from the bottom of our hearts for your wonderful words and for your continued trust in ibis Almaty Jetisu. Knowing that our hotel has become your “home away from home” is one of the most meaningful compliments our team could receive. It is truly special to welcome you back each time, and we are always genuinely happy to see you. Your kind recognition of Vlada, Tamina, Ayala, Ruslan, and Birzhan means a great deal to us, and we will be sure to share your warm words with each of them. Thank you for noticing not only the cleanliness and comfort of our rooms, but also the warmth and care of our team. Creating a place where our returning guests feel at home is what we value most. Please know that you will always be warmly welcomed here. We look forward to seeing you again soon and to making every visit feel just as comfortable and familiar as coming home. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your kind review and for sharing your feedback! We are pleased to hear that you found our rooms comfortable and appreciated our great location and friendly staff. We truly value your comments and look forward to welcoming you back for another pleasant stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry that some aspects of your stay did not meet your expectations. We apologize for the inconvenience with the bed configuration and for the inconsistency in housekeeping service. We will share your comments with the relevant team to help ensure more consistent service. We also regret the inconvenience you experienced during breakfast with the shortage of cups, glasses, plates, and some food items. We are glad to know that the breakfast service was excellent the following day, and we will continue working to maintain this standard consistently. Your feedback is very important to us, and we appreciate you bringing these matters to our attention. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations, especially as a Platinum member. Regarding the room upgrade, we would like to clarify that your reservation was for a Twin room. At our ibis hotel, all Twin rooms are of the same category, with the same standard layout and room size. Therefore, an upgrade to a higher-category Twin room was unfortunately not possible. We are also sorry to hear about the issues you experienced with the electrical sockets and curtains, as well as your comments regarding the welcome amenity. We take these matters seriously and will share your feedback with the relevant teams. We also regret that you felt insufficiently assisted by our staff. This is certainly not the level of service we aim to provide. Thank you for your loyalty to Accor and for bringing these points to our attention. We hope to have the opportunity to provide you with a more comfortable experience in the future. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated our friendly team, but we sincerely regret that the changes to our breakfast service affected your experience. We value your comments and will share them with the relevant team as we continue working to improve our service quality. We hope to have the opportunity to provide you with a better breakfast experience during your next stay. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your wonderful review! We are delighted that you appreciated our convenient location, comfortable bed, clean room, and helpful team. We are especially pleased that our luggage storage service was convenient for you before your midnight flight. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.