Dear Guest, Thank you for your kind review and recommendation! We are delighted to know that you enjoyed your stay and appreciated our convenient location and comfortable atmosphere. Your feedback means a lot to our team. We look forward to welcoming you back to ibis Almaty Jetisu on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your kind feedback! We are delighted to hear that Ruslan made such a positive impression with his helpfulness, friendly attitude, and assistance with the room change. It is wonderful to know that his efforts helped you feel comfortable and at home during your stay. We will be sure to share your kind words with Ruslan. We look forward to welcoming you back to ibis Almaty Jetisu! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your wonderful review and for calling us your favourite place in Almaty! It means a great deal to our team to know that you enjoyed our convenient location, comfortable rooms, breakfast selection, and the warm hospitality of our reception team. We are especially happy to hear that you enjoyed everything during your stay. Your kind words are a wonderful motivation for our entire team. Thank you for choosing us, and we look forward to welcoming you back to ibis Almaty Jetisu on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you from the bottom of our hearts for your wonderful words and for your continued trust in ibis Almaty Jetisu. Knowing that our hotel has become your “home away from home” is one of the most meaningful compliments our team could receive. It is truly special to welcome you back each time, and we are always genuinely happy to see you. Your kind recognition of Vlada, Tamina, Ayala, Ruslan, and Birzhan means a great deal to us, and we will be sure to share your warm words with each of them. Thank you for noticing not only the cleanliness and comfort of our rooms, but also the warmth and care of our team. Creating a place where our returning guests feel at home is what we value most. Please know that you will always be warmly welcomed here. We look forward to seeing you again soon and to making every visit feel just as comfortable and familiar as coming home. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your kind review and for sharing your feedback! We are pleased to hear that you found our rooms comfortable and appreciated our great location and friendly staff. We truly value your comments and look forward to welcoming you back for another pleasant stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry that some aspects of your stay did not meet your expectations. We apologize for the inconvenience with the bed configuration and for the inconsistency in housekeeping service. We will share your comments with the relevant team to help ensure more consistent service. We also regret the inconvenience you experienced during breakfast with the shortage of cups, glasses, plates, and some food items. We are glad to know that the breakfast service was excellent the following day, and we will continue working to maintain this standard consistently. Your feedback is very important to us, and we appreciate you bringing these matters to our attention. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations, especially as a Platinum member. Regarding the room upgrade, we would like to clarify that your reservation was for a Twin room. At our ibis hotel, all Twin rooms are of the same category, with the same standard layout and room size. Therefore, an upgrade to a higher-category Twin room was unfortunately not possible. We are also sorry to hear about the issues you experienced with the electrical sockets and curtains, as well as your comments regarding the welcome amenity. We take these matters seriously and will share your feedback with the relevant teams. We also regret that you felt insufficiently assisted by our staff. This is certainly not the level of service we aim to provide. Thank you for your loyalty to Accor and for bringing these points to our attention. We hope to have the opportunity to provide you with a more comfortable experience in the future. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback. We are pleased that you appreciated our friendly team, but we sincerely regret that the changes to our breakfast service affected your experience. We value your comments and will share them with the relevant team as we continue working to improve our service quality. We hope to have the opportunity to provide you with a better breakfast experience during your next stay. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your wonderful review! We are delighted that you appreciated our convenient location, comfortable bed, clean room, and helpful team. We are especially pleased that our luggage storage service was convenient for you before your midnight flight. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your detailed and thoughtful review! We are delighted that you enjoyed our modern hotel, convenient location, spacious rooms, well-equipped gym, and the amenities provided in your room. We also appreciate your suggestion regarding body and hand lotion and will certainly take it into consideration. Thank you for your recommendation. We look forward to welcoming you back for another enjoyable stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing your feedback with us! We are delighted to hear that you had a good experience throughout your week-long stay and that you enjoyed your time at our hotel. We appreciate your comment regarding the swimming pool and will certainly take it into consideration as we continue improving our facilities and guest experience. It was a pleasure to welcome you, and we hope to see you again! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location, friendly and helpful staff, and especially our breakfast. At the same time, we are sorry that some aspects of the facilities did not fully meet your expectations and that the bath towels were uncomfortable. Your comments are important to us, and we will share them with the relevant teams for further attention and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your kind review and for sharing your positive experience with us! We are delighted to hear that you enjoyed our central location and appreciated the friendliness, attentiveness, and helpfulness of our team. Your kind words are a great motivation for all of us. It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. It is especially nice to know that our Front Desk team was helpful and attentive. We will be happy to share your kind words with the team. We look forward to welcoming you back to our hotel! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you had a really enjoyable stay and appreciated our convenient location, easy accessibility, and the variety of places to explore within walking distance. It is wonderful to know that you were satisfied with our service and found your stay to be a great value. Your kind words about our team are truly appreciated and will be shared with all our staff. It was a pleasure to welcome you, and we look forward to seeing you again at Ibis Almaty Jetisu! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank You from the bottom of our hearts for such a warm and heartfelt review. It truly means a lot to our entire team to know that Ibis feels like your “Home away from Home.” There is no greater compliment than feeling that our Guests are not simply visitors, but part of our Ibis family. We are especially grateful for your kind words about Anton, Ramiliya, Ayala, and Valada. We will be delighted to share your appreciation with them. Knowing that their warmth and care make You feel welcome is incredibly meaningful to us. Thank You for your continued trust, loyalty, and for choosing to stay with us. We are always happy to welcome You back, and we look forward to creating many more wonderful memories together. With warmest regards and heartfelt appreciation, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location and the cleanliness of your room. We are sorry to learn that your stay did not provide the warm and homely atmosphere you were hoping for. We also appreciate your comments regarding the amenities and pricing. Your feedback is very valuable to us and will be shared with the relevant teams as we continue working to improve our guests’ comfort and overall experience. We hope to have the pleasure of welcoming you back and providing you with a warmer and more enjoyable stay. Sincerely, Kamalkhan Albina Guest Relations Supervisor Novotel Living & Ibis Almaty Jetisu

Dear Guest, Thank you for sharing your experience with us! We are delighted that you enjoyed the modern, clean, and comfortable atmosphere of our hotel. We are also glad that our reception team was able to assist you promptly with the Wi-Fi and resolve the issue during your stay. Your kind words are greatly appreciated. We hope to have the pleasure of welcoming you again on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your wonderful review! We are delighted that you enjoyed the spacious room, beautiful windows, excellent service, and convenient location. We look forward to welcoming you again for another comfortable stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.