ibis Almaty Jetisu 3 stars

Customer review rating (ALL Rating) 4.6/5 788 reviews

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Description

Hotel extras

  • Superb location near historical landmarks and metro station

  • Extraordinary Sweet Bed by ibis to guarantee you the best sleep

  • Fitness center with professional TechnoGym equipment and saunas

  • Nourishing breakfast in warm and cozy atmosphere of our lobby

  • ibis Almaty Jetisu is a part of combo hotel and multifunctional complex

Our accommodation(s)

Hotel location

ibis Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Try our specialty flavoursome grilled meat cooked in an open fire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  788 reviews

Customer review rating 5.0/5

Dongma H. D. Business - Confirmed reviews ALL

I had a very pleasant stay. Everyone was professional and very kind.

Dear Dongma H. D., Thank you for your kind review. We are delighted to know that you had a pleasant and comfortable stay, and that our location and service met your expectations. It is especially meaningful to hear that our team’s professionalism and kindness made a positive impression. We truly appreciate your feedback and look forward to welcoming you again! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Ayush G. Couples - Confirmed reviews ALL

Great hotel overall with proximity to city centre and a sustainability push

Dear Ayush G., Thank you for sharing your experience. We are pleased that our convenient location near the city centre met your expectations and that our sustainability initiatives resonated with you. We remain committed to enhancing both guest comfort and our environmental efforts. We appreciate your feedback and hope to have the opportunity to welcome you again! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 0.5/5

Shravan B. Families - Confirmed reviews ALL

Ordered room service and food was cold and they had missed items on order. When I mentioned parts of my order were missing the staff just shrugged their shoulders and left.

Dear Shravan B., Thank you for bringing this matter to our attention. Please accept our sincere apologies for the shortcomings you experienced with your room service order, including the temperature, missing items, and the response from our staff. This is not reflective of the standards of service we are committed to providing. Your feedback has been taken very seriously and shared with the relevant departments to ensure immediate improvements are made. We would be honored to welcome you back, and on your next visit, our Front Office Manager will personally be available to meet you and ensure that you receive the highest level of service throughout your stay. We truly appreciate your feedback and hope to have the opportunity to restore your confidence in us! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 3.5/5

Wojciech Z. T. Business - Confirmed reviews ALL

The only issue was related to breakfast. There was no free tables to sit as service people didn't clean up them after previous guests. The situation repeated everyday around 8.30 am

Dear Wojciech Z. T., Thank you very much for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found the rooms clean and comfortable. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast. We regret that the tables were not cleared promptly, which made it difficult for you to find a seat. Please be assured that your comments have been shared with the relevant team to ensure that the service during busy breakfast hours is improved. We truly appreciate your feedback, as it helps us enhance the experience for all our guests. We hope to have the pleasure of welcoming you again in the future and providing you with an even better stay. Kind regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Assem K. Business - Confirmed reviews ALL

Clean and tidy rooms, best breakfasts with a good variety.

Dear Assem K., Thank you very much for your kind and thoughtful feedback. It is a pleasure to know that you had a comfortable stay and appreciated the cleanliness of our rooms, as well as the variety offered at breakfast. Your comments are truly valued and serve as great encouragement for our team. We sincerely look forward to welcoming you back for another pleasant stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 585 reviews 9.7/10 Location
  • 623 reviews 7.2/10 Room
  • 586 reviews 9/10 Service
  • 18 reviews 9.4/10 WiFi
  • 368 reviews 8.7/10 Breakfast
  • 280 reviews 8.7/10 Cleanliness
  • 258 reviews 5.1/10 Comfort
  • 165 reviews 9.5/10 Vibe

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