ibis Almaty Jetisu

Family friendly

Dear Khaidar Z., Thank you for your thoughtful review! We’re delighted that you enjoyed the cozy and well-designed rooms, as well as our convenient location with nearby restaurants, shops, and a large mall. It’s great to hear that our efforts to preserve nature resonated with you, and that you appreciated the switch to glass jars for water as part of our eco-friendly initiatives. We’re also glad that you found our staff courteous and enjoyed your stay overall. Thank you for your feedback on the breakfast selection—adding fried bacon and improving the bread options are suggestions we’ll certainly consider as we strive to enhance our offerings. We appreciate your kind words and look forward to welcoming you back for another stay. Thank you for choosing our hotel! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Aeydh A., Thank you so much for taking the time to share your experience with us! We are delighted to hear that you found our hotel to be very good and clean, and that the service you received was prompt and efficient. It’s wonderful to know that Amir, our reception supervisor, made such a positive impact on your stay with his warm smile and welcoming demeanor. We are proud to have him on our team and will be sure to pass along your kind words. We sincerely apologize for the inconvenience you’ve faced regarding the points from your reservation. We understand how important these points are to our valued guests, and we are committed to ensuring that they are correctly credited to your account. Please rest assured that your points will be added next week. If there are any further delays or if you have any additional concerns, please do not hesitate to reach out to us directly. We are thrilled that you enjoyed your experience with us and are considering staying with us again. Your satisfaction is our top priority, and we are constantly striving to improve our services to meet and exceed our guests’ expectations. Thank you once again for your understanding and patience. We look forward to welcoming you back in the near future and providing you with another memorable stay. Best regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Habibjon T., We very much appreciate your comments regarding your stay at the ibis Almaty Jetisu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Damir S., We very much appreciate your comments regarding your stay at the ibis Almaty Jetisu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu

Dear Andreas B., Thank you for your detailed review and for choosing to stay with us. We're pleased to hear that you found our hotel to be in a good location, with a modern building, and that you appreciated our gym, breakfast offerings, and the quality of our cleanliness. However, we are sorry to learn about the aspects of your stay that fell short of your expectations. We apologize for the issues you encountered with the Wi-Fi quality, the lack of body lotion in the room, and the broken water cooler in the gym. It's disappointing to hear that these issues have persisted, and we will address them promptly. Your feedback regarding the lack of attention to detail by our staff and management is particularly concerning. We understand how important it is to feel valued and well-served during your stay. The mess during breakfast, the mishandling of your food, and the lack of privacy when staff entered your room without knocking are unacceptable, and we will ensure that these matters are addressed with our team to prevent them from happening again. Regarding your experience at Line Brew, we apologize for the inconsistency in service and the disruption caused by the piano playing. Your feedback is essential for us to improve, and we will take steps to ensure that our guests have a more consistent and enjoyable experience in the future! Best regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.