Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 470 reviews

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Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telephone
Fax +7 727 344 2845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  470 reviews

TripAdvisor Rating  4.5/5  171 reviews

4-star hotel next to main pedestrian zone (Zhybek Zholy/Arbat) and within walking distance to sights

TripAdvisor rating 4.0/5

jjoed TripAdvisor review

Decent 4-star hotel located next to Almaty’s main pedestrian zone (Zhybek Zholy street) and within walking distance to all major sights, 30-min drive to a Medeu/Shymbulak ski resort. Occasional street noise (not surprising for a central location), but overall a reasonably quiet place. There was one feature in the hotel which we found somewhat inconvenient (and we never encountered anything like that before) – while the hotel has AC and there is a thermostat in the room, the thermostat doesn’t work and, as a reception clerk explained to me, every time I want to change the temperature in the room I have to call the reception and they will do it from their computer.

Dear Guest, Thank you very much for your detailed and thoughtful review! We're glad you appreciated our central location next to the pedestrian zone and close proximity to the city's main attractions and ski resorts. We understand your feedback regarding the room temperature control. Indeed, while each room has a thermostat, for safety and system efficiency, guests are able to adjust the temperature within a limited range (±5°C). For changes beyond that range, our reception team is always available and happy to assist remotely from our central system — we apologize for any inconvenience this may have caused and appreciate your understanding. We hope to welcome you again and provide an even more seamless experience! Mercure Almaty Team

Best location with great service

TripAdvisor rating 5.0/5

shahdipfun Families - TripAdvisor review

We had a wonderful stay in Mercure Almaty. Location to arbat street is just 5 minutes walking, safe neighbourhood, view of mountains from the room is best. Staff is also very helpful. At the reception Ayana was very helpful. Christima & Syadina were very helpful in all thru my stay for breakfast as we had few food restrictions. Kassym chef made special food for us.

Dear Guest, Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay at Mercure Almaty and enjoyed the location, mountain views, and warm hospitality. Ayana, Christina, Syadina, and Chef Kassym will be very happy to know their efforts made your stay more comfortable — especially with your food preferences. We truly appreciate your feedback and hope to welcome you back again soon! 💛 Best regards, Mercure Almaty Team

Customer review rating 5.0/5

Yannick V. Business - Confirmed reviews ALL

Good location, very clean and modern, facilities on site and helpfull staff.

Dear Yannick V., Thank you very much for your kind feedback! We\'re delighted to hear you enjoyed the location, cleanliness, and service. It was a pleasure having you, and we hope to welcome you back again soon! Best regards, Mercure Almaty Team

Top Crew im Hotel - Sehr, sehr freundlich und zuvorkommend.

Customer review rating 5.0/5

Stephan Business - Confirmed reviews ALL

Had the best experience there in the hotel. All the time a very friendly crew helping me with every question I had and gave me good tips for excellent restaurants and shops that are a little out of the beaten pass.

Dear Stephan, Thank you for your great feedback! 😊 We\'re delighted that you enjoyed your stay with us and that our team was able to provide you with tips and support. We hope to welcome you back soon! Best regards, Your Mercure Almaty Team

GREAT STAY AS USUAL

Customer review rating 5.0/5

Daniel K. Business - Confirmed reviews ALL

GREAT NEW HOTEL IN PERFECT LOCATION, GREAT STAFF, COSY ROOMS WITH VERY NICE BATHROOMS, NICE SMALL SPA

Dear Daniel, Thank you for your wonderful review! 😊 We\'re delighted that you enjoyed our location, staff, cozy rooms, and spa. We look forward to welcoming you back for another great stay! Best regards, Team Mercure Almaty

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Other web-users rate our hotel

  • 266 reviews 9.7/10 Location
  • 340 reviews 8.8/10 Room
  • 461 reviews 9.4/10 Service
  • 10 reviews 9.7/10 WiFi
  • 197 reviews 9.3/10 Breakfast
  • 150 reviews 9.5/10 Cleanliness
  • 141 reviews 8.5/10 Comfort
  • 116 reviews 8.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.