Mercure Almaty City Center

Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 262 reviews

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Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  262 reviews

TripAdvisor Rating  4.5/5  138 reviews

The best hotel in Almaty

TripAdvisor rating 5.0/5

Sherpa02933851855 Business - TripAdvisor review

Excellent customer service, amazing room, super friendly and helpful staff and there everywhere and ready to assist. We're there with family and the hotel is simple extraordinary. The best hotel we've been to. The room eas large and specious.

Dear Guest, We would like to thank you for taking the time to rate and share your above experience within our Mercure Almaty City Center with the TripAdvisor community. It is indeed a pleasure to get to know that your stay was memorable. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Mercure Team

Location is good

Customer review rating 3.5/5

Fuad Business - Confirmed reviews ALL

Very convenient location

Dear Fuad S., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your recommendations will be forwarded to relevant department regarding heating system. Thank you again for sharing your experience, your opinion is really important for us, as we daily work to improve the quality of provided services Sincerely, General Manager Antonio Petrucci

Excellent customer service

Customer review rating 5.0/5

J. Business - Confirmed reviews ALL

Stayed with my wife and child. An excellent hotel good location in Almaty with easy walking distance of shops and the metro. Room was clean and beds comfortable. All the staff took pride in looking after all guests and ensuring they had everything they wanted. Including arranging trips and taxis. Breakfast was good, spa center excellent with incredible view. Would definitely recommend a stay here.

Dear BASTIAAN J., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

!

TripAdvisor rating 5.0/5

zhandos8 Couples - TripAdvisor review

I would like to thank the Mercure Almaty City Center! Hotel with the best service. I am a diamond member of the loyalty system and I want to note that the hotel has the best value for money. I would like to express special gratitude to the manager Asel for professionalism .

Dear Zhandos8, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The room was wonderful great for working during my business trip.

Dear Regis C., Thank you very much for choosing Mercure Almaty as an accommodation for your stay and for sharing with us your experience. Its a great pleasure for us to receive such a warm feedback from our dear guest. We are looking forward to welcome you back in our hotel and Almaty city! Best Regards, Mercure team

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Other web-users rate our hotel

  • 136 reviews 9.9/10 Location
  • 216 reviews 9.5/10 Room
  • 228 reviews 9.4/10 Service
  • 62 reviews 9.8/10 WiFi
  • 143 reviews 9.3/10 Breakfast
  • 120 reviews 9.7/10 Cleanliness
  • 84 reviews 9.5/10 Comfort
  • 78 reviews 9.9/10 Vibe

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