Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.8/5 558 reviews

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Mercure Almaty City Center - Image 1
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Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telephone
Fax +7 727 344 2845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  558 reviews

TripAdvisor Rating  4.5/5  165 reviews

CONVENIENTLY LOCATED.

TripAdvisor rating 5.0/5

NikhilDubey TripAdvisor review

Hotel is located right in the heart of the town.The famous Arbat Street is close by and so are many good eating places including some good Indian restaurants. The staff speaks and understand English which is very helpful else in Almaty language can be a big problem. Only problem that I found was that there weren't any amenities in the room like body lotion etc.

Dear Guest, Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed being close to Arbat Street and local restaurants. It's great that our staff's English skills were helpful to you. We appreciate your comment about the room amenities and will look into ensuring a more complete set of toiletries for our guests. We hope to welcome you back soon! Best regards, Mercure Team

Spacious Rooms

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Property is a tad dated, can do with renovation. Staff are mostly helpful. Breakfast room a little tight.

Dear Rajeev, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the spacious rooms and found our staff helpful. However, we apologize for the issues you encountered during your stay, including the condition of the property, the Wi-Fi, and the comfort of the pillows. Your comments about the need for renovation, the tight breakfast space, and the noisy AC have been noted, and we’ll work with our team to make improvements where possible. We also appreciate your feedback on the service and will use it to ensure a more guest-focused experience moving forward. Thank you again for your valuable insights. We hope to welcome you back in the future with a more comfortable and updated stay. Warm regards, General Manager Leonardo Cecconato

We enjoy our stay

Customer review rating 5.0/5

Lisa K. Couples - Confirmed reviews ALL

Checkin was a breeze but unfortunately, when we arrived, the driver went into the hotel to check if this is the correct hotel so that he can drop our bags at the reception area, but was told this is not the hotel!!!

Dear Lisa, Thank you for taking the time to share your detailed feedback. We’re glad to hear that the check-in process was smooth and that you enjoyed your stay overall. However, we sincerely apologize for the confusion and inconvenience you experienced upon arrival, especially regarding the communication about your driver and the dining privileges. We understand how frustrating it must have been to find out that certain details, such as the complimentary night stay and dining privileges, were not clearly explained on the website. We will review our online booking information to ensure these details are more transparent for future guests. Thank you also for your feedback regarding breakfast booking. We will work with our team to improve communication during check-in to ensure such details are discussed. Your comments will help us improve our services, and we hope to have the opportunity to provide a better experience during your next stay. Warm regards, General Manager, Leonardo Cecconato

it was all good

Customer review rating 5.0/5

Sn Business - Confirmed reviews ALL

good

Dear Stephen, Thank you for your feedback! We're glad to hear that you had a good experience and appreciated the service from our bartender. We’ll be sure to pass along your kind words. We look forward to welcoming you back for another great stay! Warm regards, Mercure Team

Outrageous Cleaning Policy. Brand’s promise broken

TripAdvisor rating 3.0/5

mimiMexico_df Friends getaway - TripAdvisor review

I would have given them a 4, maybe a 5, because it’s nice, spacious hotel (US style) with smiling people all over the place; breakfast buffet is tasty and has many options, I loved the sunny light that enters the room, which also makes it cheerful. DOWNSIDE: when we came back after a spent day touring Almaty… we found out that our room had not been cleaned at all!…I dialed the front desk to let them know and expected a solution… instead they told me that “their hotel policy is to clean the rooms every other day”.!!!!!!!!!!!!!!!!!!!!! ????? What???!!! (I just came for two nights)… Of course that policy wasn’t informed when booking, or at check in. Although pricing doesn’t seem to be considering their policies.

Dear Guest, Thank you for sharing your feedback, and we’re glad to hear that you enjoyed our spacious rooms, cheerful atmosphere, and the variety offered in our breakfast buffet. However, we deeply apologize for the inconvenience and frustration caused by the cleaning policy during your stay. We understand your disappointment, especially since the policy wasn’t clearly communicated at the time of booking or check-in. This is certainly not the experience we want for our guests. Your feedback is important, and we will review how we can better inform guests about this policy in the future, both on our website and at the time of check-in. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, Mercure Team

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Other web-users rate our hotel

  • 287 reviews 9.6/10 Location
  • 369 reviews 9.2/10 Room
  • 495 reviews 9.5/10 Service
  • 48 reviews 9.8/10 WiFi
  • 233 reviews 9.3/10 Breakfast
  • 225 reviews 9.8/10 Cleanliness
  • 149 reviews 8.8/10 Comfort
  • 148 reviews 9.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.