Description
Hotel extras
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SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains
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5 fully equipped meeting rooms and free unlimited Wi-Fi
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In-house restaurant serving local and international dishes prepared by an Italian chef
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In central Almaty with easy access to the Arbat, historical and shopping district of the city
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20 minutes from Almaty International Airport
Our accommodation(s)
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Room
Standard Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Standard Room with 2 single beds
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x Double bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Superior Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Mountain view
- Accessible room
Suite
Superior Suite with 1 kingsize bed and sofa
- 4 pers. max
- 60 m² / 645 sq ft
- Bedding 1 x King size bed(s)
- Views: Mountain view or Park view or Hills view or City View or Courtyard View
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Room
Standard Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Standard Room with 2 single beds
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x Double bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Superior Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Mountain view
- Accessible room
Hotel location
Mercure Almaty City Center
53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan
GPS:43.263862, 76.939901
Access and transport
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ALMATY 2
Railway station
Access: 1 km / 0.62 mi 12 min walk / 9 min drive
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Shuttle
Additional charge
Shuttle on call
RAILWAY STATION 2
Railway station
Access: 1.3 km / 0.81 mi 14 min walk / 3 min drive
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ARBAT STREET
Art and Culture
Access: 500 m / 0.31 mi 4 min walk / 1 min drive
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Shuttle
Additional charge
Shuttle on call
ABAI THEATER
Entertainment/theatre district
Access: 1.9 km / 1.18 mi 27 min walk / 6 min drive
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Shuttle
Additional charge
Shuttle on call
28 PANFILOVS PARK
Art and Culture
Access: 1.9 km / 1.18 mi 25 min walk / 8 min drive
-
Shuttle
Additional charge
Shuttle on call
ALMATY ZOO
Zoo
Access: 3.4 km / 2.11 mi 43 min walk / 8 min drive
-
Shuttle
Additional charge
Shuttle on call
KOK TOBE HILL
Tourist attraction
Access: 3.7 km / 2.3 mi 51 min walk / 11 min drive
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Shuttle
Additional charge
Shuttle on call
STATE MUSEUM
Museums
Access: 3.8 km / 2.36 mi 54 min walk / 12 min drive
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Shuttle
Additional charge
Shuttle on call
ART MUSEUM
Museums
Access: 4.9 km / 3.04 mi 1 hrs 3 min walk / 14 min drive
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Shuttle
Additional charge
Shuttle on call
ARCHEOLOGY MUSEUM
Museums
Access: 6.3 km / 3.91 mi 1 hrs 18 min walk / 19 min drive
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Shuttle
Additional charge
Shuttle on call
MEDEU SKATING RING
Sports centre
Access: 18 km / 11.18 mi 32 min drive
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Shuttle
Additional charge
Shuttle on call
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BIG ALMATY LAKE
Lake
Access: 36.7 km / 22.8 mi 1 hrs 6 min drive
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Shuttle
Additional charge
Shuttle on call
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Adagio Italian Restaurant
Restaurant and cafe district
Access: 100 m / 0.1 mi 1 min walk
Abylai Khan Plaza
Shopping centre/mall
Access: 100 m / 0.1 mi 1 min walk
ARBAT WALKING STREET
Shopping district
Access: 400 m / 0.3 mi 6 min walk / 1 min drive
MEGA PARK
Shopping centre/mall
Access: 1 km / 0.62 mi 12 min walk / 5 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Pets not allowed
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
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Sievers
Non contractual photo
A cozy a' la carte restaurant to taste international and local dishes prepared by our Italian chef and his team.
GOURDET
The overall breakfast - restaurant space is enhanced by its colorful and elegant interiors. No matter the day, the breakfast buffet represents local, international, and traditional European breakfast options including fried eggs, omelette, bacon, ham.
Turquoise VIP Room
Those seeking privacy and relax will enjoy our private room, aptly named after the color of its furniture, accommodates 10 to 12 guests, enhanced by its luxurious and elegant interiors.
BARKHAN
At the Lobby Bar guests can enjoy perfectly made fresh coffee, cocktails, wines and champagne with light meal menu.
3 breakfasts
Non contractual photo
Fitness center
Currently unavailable
Mercure Almaty City Center fitness center is the best choice to stay fit with the modern cardio and strength fitness equipment. Enjoy exceptional views from the 11th floor.
Spa
The spa center of Mercure Almaty City Center is a unique place where you can relax and spend time for beauty and physical care. Mental and physical harmony can be restored with the help of relaxing massage which are available within the spacious salon.
Meetings & Events
- Number of Meeting Room
- 3
- Surface of the largest room
- 140 m² / 1500 sq ft
- Maximum seats capacity
- 140
- Maximum capacity for banquets
- 0
Our guest reviews
CONVENIENTLY LOCATED.
TripAdvisor rating 5.0/5
NikhilDubey TripAdvisor review
Dear Guest, Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed being close to Arbat Street and local restaurants. It's great that our staff's English skills were helpful to you. We appreciate your comment about the room amenities and will look into ensuring a more complete set of toiletries for our guests. We hope to welcome you back soon! Best regards, Mercure Team
Spacious Rooms
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Dear Rajeev, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the spacious rooms and found our staff helpful. However, we apologize for the issues you encountered during your stay, including the condition of the property, the Wi-Fi, and the comfort of the pillows. Your comments about the need for renovation, the tight breakfast space, and the noisy AC have been noted, and we’ll work with our team to make improvements where possible. We also appreciate your feedback on the service and will use it to ensure a more guest-focused experience moving forward. Thank you again for your valuable insights. We hope to welcome you back in the future with a more comfortable and updated stay. Warm regards, General Manager Leonardo Cecconato
We enjoy our stay
Customer review rating 5.0/5
Lisa K. Couples - Confirmed reviews ALL
Dear Lisa, Thank you for taking the time to share your detailed feedback. We’re glad to hear that the check-in process was smooth and that you enjoyed your stay overall. However, we sincerely apologize for the confusion and inconvenience you experienced upon arrival, especially regarding the communication about your driver and the dining privileges. We understand how frustrating it must have been to find out that certain details, such as the complimentary night stay and dining privileges, were not clearly explained on the website. We will review our online booking information to ensure these details are more transparent for future guests. Thank you also for your feedback regarding breakfast booking. We will work with our team to improve communication during check-in to ensure such details are discussed. Your comments will help us improve our services, and we hope to have the opportunity to provide a better experience during your next stay. Warm regards, General Manager, Leonardo Cecconato
it was all good
Customer review rating 5.0/5
Sn Business - Confirmed reviews ALL
Dear Stephen, Thank you for your feedback! We're glad to hear that you had a good experience and appreciated the service from our bartender. We’ll be sure to pass along your kind words. We look forward to welcoming you back for another great stay! Warm regards, Mercure Team
Outrageous Cleaning Policy. Brand’s promise broken
TripAdvisor rating 3.0/5
mimiMexico_df Friends getaway - TripAdvisor review
Dear Guest, Thank you for sharing your feedback, and we’re glad to hear that you enjoyed our spacious rooms, cheerful atmosphere, and the variety offered in our breakfast buffet. However, we deeply apologize for the inconvenience and frustration caused by the cleaning policy during your stay. We understand your disappointment, especially since the policy wasn’t clearly communicated at the time of booking or check-in. This is certainly not the experience we want for our guests. Your feedback is important, and we will review how we can better inform guests about this policy in the future, both on our website and at the time of check-in. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, Mercure Team
In partnership with TripAdvisor
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