Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 633 reviews

Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
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ALLSAFE approved hotel

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY

GPS:43.263862, 76.939901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  633 reviews

TripAdvisor Rating  4.5/5  153 reviews

Location in city centre excellent

Customer review rating 4.5/5

Kawaljit S. Families - Confirmed reviews ALL

Location excellent staff is extremely helpful at reception,room had very good view of mountains.Room Condition and cleanliness perfect,easy to walk all around shopping very nearby.value for money.The best thing I want to mention had no problem.The staff at breakfast really cared about us we were vegetarian so Specially arranged veg food 😊.I would definitely stay in this hotel when I visit Almaty again.

Dear Kawal Jit S., Thank you very much for your detailed and positive review! We are thrilled to hear that you had an excellent experience at our hotel. Our central location in the city center is indeed a great advantage for exploring, and we're delighted that you found our staff at the reception extremely helpful. It's wonderful to know that you enjoyed the stunning view of the mountains from your room and that you found it clean and comfortable. We're also pleased to hear that our breakfast staff took special care to accommodate your vegetarian dietary preferences, ensuring you had a pleasant dining experience. Your feedback about having more variety of vegetarian options is duly noted, and we will certainly strive to expand our offerings to cater to all our guests' needs. Thank you for choosing to stay with us, and we look forward to welcoming you back to our hotel when you visit Almaty again. Please feel free to reach out if you have any further suggestions or requests. Warm regards, Mercure Team

I recommend it

TripAdvisor rating 5.0/5

andrea l Business - TripAdvisor review

I have visited this hotel several times for business trips and have always had a good time. the hotel is very clean and well kept, the rooms are very spacious, the breakfast is very varied and the staff is very attentive. If I were to return for personal trips I would definitely choose it given the good location.

Dear Andrea, Thank you for your continued patronage and for sharing your positive experiences with us! We're delighted to hear that you've consistently enjoyed your stays at our hotel during your business trips. Maintaining a clean and well-kept environment, spacious rooms, a diverse breakfast selection, and attentive staff are all priorities for us, and we're thrilled that we've met your expectations in these areas. Should your travels bring you back for personal trips, we would be honored to welcome you again, especially considering our convenient location. Please don't hesitate to reach out if there's anything we can assist you with in the future. Safe travels and we look forward to hosting you again soon! Warm regards, Mercure Team

Centrally Located Very Good Hotel

Customer review rating 4.5/5

Ajay S. Families - Confirmed reviews ALL

The property is near to many shopping centres and walking street. Food is very nice, one thing that can be added is some dishes for vegetarian people. Currently almost all the dishes will non-veg, except salad, fruits, cheese, hash brown and bread

Dear Ajay S., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Khamra

Comfortable hotel in the Almaty city center.

Customer review rating 4.5/5

Vladimir Business - Confirmed reviews ALL

Staying here for quite some time, more than hundred days

Dear Vladimir, Thank you for your extended stay with us, and we appreciate your positive feedback about Akzhan and Dilyara. We're glad to hear that their service and support have contributed to making your stay enjoyable. We understand the importance of environmental initiatives, and we appreciate your understanding, even if you're not a fan of paper straws. Your feedback about the point value for award hotel bookings is noted. We continuously strive to enhance our services, and your input helps us in this process. We value your continued loyalty and look forward to serving you for the remaining days of your stay! Best regards, Mercure Team

Special thanks to Nadezhda and Asel from the sales department for their hospitality.

TripAdvisor rating 5.0/5

Чингиз А TripAdvisor review

I've stayed here more than once on a business trip. The staff is always very friendly, the breakfasts are delicious, and the SPA has an incredible view. The hotel's location is very convenient. I will definitely return again 😊

Dear guest, Thank you for choosing to stay with us and for taking the time to share your positive feedback. We appreciate your kind words about the hospitality provided by Nadezhda and Asel from the sales department. It's fantastic to hear that you've enjoyed your business trips with us, and we're thrilled that our friendly staff, delicious breakfasts, and the incredible view from the SPA have contributed to your positive experiences. We're pleased that our hotel's convenient location has also been beneficial for your travels. We look forward to welcoming you back on your next visit, and please feel free to reach out if there's anything specific you'd like us to arrange for your stay. Warm regards, Mercure Team

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Other web-users rate our hotel

  • 265 reviews 9.8/10 Location
  • 381 reviews 9.2/10 Room
  • 486 reviews 9.6/10 Service
  • 65 reviews 9.4/10 WiFi
  • 248 reviews 9.2/10 Breakfast
  • 238 reviews 9.6/10 Cleanliness
  • 152 reviews 8.9/10 Comfort
  • 145 reviews 8.9/10 Food

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