Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 271 reviews

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Mercure Almaty City Center - Image 1
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53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telephone
Fax +7 727 344 2845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  271 reviews

TripAdvisor Rating  4.5/5  182 reviews

Mercure

TripAdvisor rating 3.0/5

roryjdoyle TripAdvisor review

Located 25 minutes from Almaty airport. Nice rooms but stuffy at night as too noisy to open window because of traffic noise. Slow wifi. Moderate breakfast. OK for one night.

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you appreciated our convenient location and comfortable rooms. At the same time, we are sorry to learn about the discomfort caused by the room temperature at night, the noise from the street, as well as the slow Wi-Fi. We understand how important these details are for a restful stay, and we have already shared your comments with our technical team to ensure improvements are made. We also appreciate your note regarding breakfast and will continue working on expanding and enhancing our selection. We hope to have the opportunity to welcome you again and provide a much more pleasant experience on your next visit. Kind regards, Mercure Almaty City Center Team

Excellent Stay in a Prime Almaty Location

TripAdvisor rating 5.0/5

altaee_ammar TripAdvisor review

The hotel enjoys an exceptional location in the heart of Almaty, putting guests withineasy reach of the city’s main attractions, restaurants, and shopping areas. The property is well-maintained, the rooms are comfortable, and the overall atmosphere is welcoming. It’s a great choice for travelers looking for convenience, accessibility, and a pleasant stay in one of the best areas of the city. إ

Dear Guest, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that you enjoyed our prime location, comfortable rooms, and welcoming atmosphere. It is always our pleasure to provide a pleasant stay for our guests, and your feedback motivates us to continue delivering the best service. We look forward to welcoming you back to Mercure Almaty City Center soon! Best regards, Mercure Almaty City Center Team

Customer review rating 5.0/5

Shams M. Business - Confirmed reviews ALL

The Hotel was good, very clean, very polite staff, very good restaurant below and amazing Breakfast. Overall very good experience.

Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our location, cleanliness, restaurant, breakfast, and especially the politeness of our staff. It’s great to know that your overall experience was very positive and that you appreciated the member rates as well. Your suggestion regarding installing a jet spray in the washrooms is truly appreciated. We will share this with our management team for review, as guest comfort is very important to us. We hope to have the pleasure of welcoming you back again soon! Mercure Almaty City Center

Customer review rating 4.5/5

Eissa A. Couples - Confirmed reviews ALL

I will always be back to this hotel

Dear Guest, Thank you very much for your kind feedback and for choosing to return to our hotel — this is truly the best compliment for us! We’re glad you enjoy our location and overall experience. Thank you as well for your valuable suggestions regarding more fresh bread options, fresh juices, and sweets. We appreciate your input, and our team will certainly review these points to further improve our breakfast selection. We look forward to welcoming you back again soon! Warm regards, Mercure Almaty City Center Team

Customer review rating 5.0/5

Nik C. Business - Confirmed reviews ALL

Very nice hotel, amazing staff, nice bar, friendly safety guards! Nothing not to like! 👍

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay, appreciated our amazing staff, the bar, and even our friendly security team. It means a lot to us that everything met your expectations. We look forward to welcoming you back to Mercure Almaty City Center in the future! Warm regards, Mercure Almaty City Center Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 272 reviews 9.7/10 Location
  • 324 reviews 8.3/10 Room
  • 406 reviews 9.2/10 Service
  • 9 reviews 8.7/10 WiFi
  • 178 reviews 9.1/10 Breakfast
  • 126 reviews 7.9/10 Comfort
  • 125 reviews 9.4/10 Cleanliness
  • 102 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.