At Mercure Almaty City Center, pets are not allowed.

Mercure Almaty City Center 4 stars

Name: MERCURE ALMATY CITY CENTER - ALL
Address: 53 Abylai Khan Avenue, ALMATY, 050000, KZ
Telephone: +77273442850
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 282 reviews

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53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

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Mercure Almaty City Center

Hotel for travellers looking for local and authentic experiences

Perfect choice if you're planning a business trip or considering a leisure travel. The hotel is located in central part of the city, in close proximity to various landmarks. Facilities and services include two restaurants with the finest cuisine, lobby-ba r, 4 spacious conference rooms, and a relaxing spa-center. Hotel boasts 117 well-appointed guestrooms with unique inspired design by local culture and traditional art.

Mercure Almaty City Center is perfectly located right in the heart of Almaty city center. Historical places, walking areas, theaters , parks at easy reach. Almaty airport at 15 minutes drive. The two nearest subway stations within 5 minutes walking. Mercure Almaty City Center is a unique four-star hotel in the heart of Almaty, the city of apple trees, business, museums, cafes, parks, shopping malls and numerous natural attractions.

Welcome to Mercure Almaty City Center, a unique four-star hotel in the heart of Almaty, the city of apple trees, business, museums, cafes, parks, shopping malls and numerous natural attractions.

Ibrahim Celik, Hotel Management

Hotel extras

SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains
5 fully equipped meeting rooms and free unlimited Wi-Fi
In-house restaurant serving local and international dishes prepared by an Italian chef
In central Almaty with easy access to the Arbat, historical and shopping district of the city
20 minutes from Almaty International Airport

Our accommodation(s)

Room

Standard Room with 1 double bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Mountain view
Accessible room

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
30 m² / 322 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View or Mountain view
Accessible room

See availabilities

Room

Privilege Room with 1 Double Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View or Mountain view
Accessible room

See availabilities

Suite

Privilege King Suite with Sofa

4 pers. max
60 m² / 645 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Hills view or Mountain view or Park view

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View or Mountain view
Accessible room

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
30 m² / 322 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View or Mountain view
Accessible room

See availabilities

Room

Privilege Room with 1 Double Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View or Mountain view
Accessible room

See availabilities

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

+7 727 344 2850

+7 727 344 2845

ALMATY 2

Railway station

Access: 1 km / 0.62 mi 12 min walk / 9 min drive

Shuttle

Additional charge

Shuttle on call

RAILWAY STATION 2

Railway station

Access: 1.3 km / 0.81 mi 14 min walk / 3 min drive

ARBAT STREET

Art and Culture

Access: 500 m / 0.31 mi 4 min walk / 1 min drive

Shuttle

Additional charge

Shuttle on call

ABAI THEATER

Entertainment/theatre district

Access: 1.9 km / 1.18 mi 27 min walk / 6 min drive

Shuttle

Additional charge

Shuttle on call

28 PANFILOVS PARK

Art and Culture

Access: 1.9 km / 1.18 mi 25 min walk / 8 min drive

Shuttle

Additional charge

Shuttle on call

ALMATY ZOO

Zoo

Access: 3.4 km / 2.11 mi 43 min walk / 8 min drive

Shuttle

Additional charge

Shuttle on call

KOK TOBE HILL

Tourist attraction

Access: 3.7 km / 2.3 mi 51 min walk / 11 min drive

Shuttle

Additional charge

Shuttle on call

STATE MUSEUM

Museums

Access: 3.8 km / 2.36 mi 54 min walk / 12 min drive

Shuttle

Additional charge

Shuttle on call

ART MUSEUM

Museums

Access: 4.9 km / 3.04 mi 1 hrs 3 min walk / 14 min drive

Shuttle

Additional charge

Shuttle on call

ARCHEOLOGY MUSEUM

Museums

Access: 6.3 km / 3.91 mi 1 hrs 18 min walk / 19 min drive

Shuttle

Additional charge

Shuttle on call

MEDEU SKATING RING

Sports centre

Access: 18 km / 11.18 mi 32 min drive

Shuttle

Additional charge

Shuttle on call

BIG ALMATY LAKE

Lake

Access: 36.7 km / 22.8 mi 1 hrs 6 min drive

Shuttle

Additional charge

Shuttle on call

Adagio Italian Restaurant

Restaurant and cafe district

Access: 100 m / 0.1 mi 1 min walk

Abylai Khan Plaza

Shopping centre/mall

Access: 100 m / 0.1 mi 1 min walk

ARBAT WALKING STREET

Shopping district

Access: 400 m / 0.3 mi 6 min walk / 1 min drive

MEGA PARK

Shopping centre/mall

Access: 1 km / 0.62 mi 12 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

GOURDET

The overall breakfast - restaurant space is enhanced by its colorful and elegant interiors. No matter the day, the breakfast buffet represents local, international, and traditional European breakfast options including fried eggs, omelette, bacon, ham.

Turquoise VIP Room

Those seeking privacy and relax will enjoy our private room, aptly named after the color of its furniture, accommodates 10 to 12 guests, enhanced by its luxurious and elegant interiors.

Alatau

A cozy a' la carte restaurant to taste international and local dishes

BARKHAN

At the Lobby Bar guests can enjoy perfectly made fresh coffee, cocktails, wines and champagne with light meal menu.

Fitness center

Mercure Almaty City Center fitness center is the best choice to stay fit with the modern cardio and strength fitness equipment. Enjoy exceptional views from the 11th floor.

Spa

The spa center of Mercure Almaty City Center is a unique place where you can relax and spend time for beauty and physical care. Mental and physical harmony can be restored with the help of relaxing massage which are available within the spacious salon.

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 140 m² / 1500 sq ft
Maximum seats capacity: 140
Maximum capacity for banquets: 50

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 282 reviews

Alblooshi I. A. Families - 8/16/2026 Confirmed reviews ALL

Thank you very much for your kind review of Mercure Almaty City Center! We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. It is especially wonderful to know that you found our entire team professional and attentive. Your kind words are a great motivation for all of us. We look forward to welcoming you back to Mercure Almaty City Center on your next visit to Almaty! Kind regards, Mercure Almaty City Center Team

Yoav E. Business - 8/9/2026 Confirmed reviews ALL

Thank you for taking the time to share such detailed feedback about your stay at Mercure Almaty City Center. We are pleased to know that, despite the issues you encountered, our team was able to address and resolve the problems during your stay, and we truly appreciate your understanding. We sincerely apologize for the inconvenience caused by the lack of hot water on your first day, the blocked sink, and the difficulty controlling the air conditioning. We also take note of your comment regarding the timing of the room cleaning. We understand that having housekeeping service as late as 6 p.m. can be inconvenient, and we will share your feedback with the relevant team. Thank you for recognizing our staff’s efforts to resolve the issues and for giving us the opportunity to make things right. We hope to welcome you again and provide you with a smoother and more comfortable experience next time. Kind regards, Mercure Almaty City Center Team

Anonymous Couples - 8/4/2026 Confirmed reviews ALL

Thank you for taking the time to share such detailed feedback about your stay at Mercure Almaty City Center. We are pleased to hear that you enjoyed our spacious and comfortable rooms, breakfast, central location, and the genuine helpfulness of our team. It is also great to know that you found the hotel selection experience through the app convenient. At the same time, we sincerely apologize for the inconvenience caused by the centrally controlled air conditioning and the need to contact Reception several times. We understand how frustrating this can be, especially when it affects the quality of your sleep. We are also sorry that the pillows were not comfortable for you. Your comments have been noted and will be shared with the relevant teams. Thank you as well for your observations regarding towels and linen changes. We appreciate your suggestion about providing place cards or similar options to allow guests to indicate their preferences. We will certainly take this into consideration as we continue improving our sustainability practices and guest experience. We hope to have the pleasure of welcoming you again and providing you with a more restful and seamless stay next time. Kind regards, Mercure Almaty City Center Team

Quang L. T. Couples - 7/11/2026 Confirmed reviews ALL

Thank you for your wonderful review of Mercure Almaty City Center. We are delighted to hear that you enjoyed our convenient location, had a comfortable stay, and found our team friendly and helpful. A special thank you for recognizing Tamirlan for his excellent service. We will be sure to share your kind words with him—it will certainly make his day. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, Mercure Almaty City Center Team

David D. Couples - 7/9/2026 Confirmed reviews ALL

Thank you for your kind review of Mercure Almaty City Center. We are delighted to hear that you enjoyed our convenient location, comfortable room, delicious breakfast, and the modern condition of our rooms. Your positive feedback is truly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay in Almaty. Kind regards, Mercure Almaty City Center Team

Web-users rating

Other web-users rate our hotel

250 reviews 9.5/10 Location
340 reviews 8.2/10 Room
387 reviews 9/10 Service
8 reviews 9.2/10 WiFi
171 reviews 9.1/10 Breakfast
123 reviews 9.6/10 Cleanliness
93 reviews 9.5/10 Vibe
54 reviews 8.1/10 Amenities

20 reviews 9.6/10 Location
34 reviews 7.9/10 Room
37 reviews 9.3/10 Service
22 reviews 8.8/10 Breakfast
14 reviews 9.5/10 Cleanliness
7 reviews 9.1/10 Vibe

10 reviews 9.6/10 Location
15 reviews 7.9/10 Room
18 reviews 9.1/10 Service
8 reviews 9.2/10 Breakfast
8 reviews 7.4/10 Comfort
5 reviews 9.6/10 Cleanliness
5 reviews 9.4/10 Vibe

9 reviews 9.3/10 Location
7 reviews 8.2/10 Room
10 reviews 9.2/10 Service
5 reviews 9.4/10 Vibe
5 reviews 8.2/10 Comfort

5 reviews 9.6/10 Location
10 reviews 8.1/10 Room
7 reviews 8.7/10 Service
7 reviews 9.2/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Almaty City Center, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Almaty City Center regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.