Mercure Almaty City Center

Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 143 reviews

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Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

Telephone +7 727 344 2850

Fax +7 727 344 2845

  • MAKATAYEVA:  59 414 19

  • ZHIBEK ZHOLY:  A

  • By plane

    ALMATY At 1km / 1 miles - Shuttle paying

  • By train

    ALMATY 2 At 1km / 0 miles

  • By train

    RAILWAY STATION 2 At 1km / 0 miles

GPS:43.263862, 76.939901

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  143 reviews

TripAdvisor Rating  4.5/5  132 reviews

Certificate of excellence 2022

Amazing location, clean room

Customer review rating 3.5/5

R. A. Families - Confirmed reviews ALL

It was good experience everyone was super friendly except the room service guy he hangs up the phone while I was still taking it was such an unprofessional situation

Dear A. R., It was my pleasure to read that you had a great experience here, at Mercure Almaty City Center and you were satisfied with the all the services we provide. On the other hand I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your recommendations will be forwarded to relevant department. Thank you again for sharing your experience, your opinion is really important for us, as we daily work to improve the quality of provided services. Kind regards, General Manager Antonio Petrucci

Good location, clean and tidy!

Customer review rating 5.0/5

Gabor G. Business - Confirmed reviews ALL

The staff were very helpful, the room was nice and clean. Recommended.

Dear Gabor G., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

Great hotel, good location and brilliant staff.

Customer review rating 5.0/5

Roddy Families - Confirmed reviews ALL

We had a great stay at the mercure Hotel in Almaty at the end of June. The staff were excellent from the first introduction and made us feel very welcome. It was clear they had a sense that nothing was too much trouble for them and they made sure our stay was the best it could be. The staff all spoke English which was a major advantage for me as I barely speak Russian and have no knowledge of Kazakh at all. The breakfast was a typical buffet breakfast and was a good way to start our day. The spa is included within the stay but what wasn't overly clear in the beginning was the need to book a slot in the spa. After figuring this out with some help from the staff we were able to enjoy the spa the following evening. Overall the hotel definitely met and exceed our expectations and out of the three hotels we stayed in throughout Kazakhstan, it was by far the best.

Dear Coull R., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

Not suited for a workstay as WIFI sucks...

TripAdvisor rating 3.0/5

setarcos Business - TripAdvisor review

Rooms are ok. Very clean and comfy bed. Staff is friendly. Breakfast is fairly ok, although not exciting. But: WIFI is a disaster - at times uselss, which is just not acceptable (as it works elsewhere very well in Almaty). Also other details are not really taken care of: a tray with some used dishes was lying on the ground on my floor for a whole day; safe was locked in my room and not usable; Accor status not taken into account (apart from an inpersonal letter thanking for always choosing this Hotel in Almaty... - well it was the first time I was in this Hotel in Almaty), Overall, not sure I'll choose the place again when going to Almaty again.

Dear Setarcos, Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are disappointed to read that we were not up to our service level with the Internet connection. We have already escalated your points with the head of departments to fix them; for your information, we will improve our bandwidth to 70 mb/s minimum and find a stabilization solution with our provider. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Antonio Petrucci

Very nice but….

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Reception not provide person take luggage to the room

Dear Abdullah Mufreh A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also well noted regarding bell service and we will take action about this case. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

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Other web-users rate our hotel

  • 80 reviews 9.7/10 Location
  • 128 reviews 8.5/10 Room
  • 122 reviews 8.9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 60 reviews 7.2/10 Breakfast
  • 58 reviews 8.8/10 Comfort
  • 55 reviews 8.3/10 Cleanliness
  • 40 reviews 9.8/10 Vibe

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