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Mercure Almaty City Center 4 stars

Customer review rating 4.5/5 273 reviews

ALLSAFE approved hotel

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Mercure Almaty City Center
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+ 25 Services

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 almaty
kazakhstan

Tel: +77273442850

Fax: (+7)7273442845

Check-in from 15h00

Check out up to 12h00

  • MAKATAYEVA :  59 414 19

  • ZHIBEK ZHOLY :  A

  • By plane

    ALMATY At 1.61km / 1 miles - Shuttle paying

  • By train

    ALMATY 2 At 1km / 0.62 miles

  • By train

    RAILWAY STATION 2 At 1.3km / 0.81 miles

GPS :43.263862, 76.939901

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
    • Buffet Additional charge
    • Room service Additional charge
    • Children Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 117 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 117 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
    • French
    • Italian
    • Russian
    • English
  • Lounge
    • Waiting area or lounge
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • ALA Additional charge
    • ALMATY Additional charge
  • Parking Abylai Khan Plaza
    • On site
    • 20 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • Abylaikhan
    • On site
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Childrens TV Channels
    • Childrens library

Our accommodation(s)

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 140

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Almaty City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

273 reviews

TripAdvisor Rating 4.5/5

123 reviews

well located, as well as good stay

Customer review rating 5.0/5

Ainur Business - 05/10/2021 Confirmed reviews ALL

it was my second time staying in Mercure hotel and both times I enjoyed it.

Dear Ainur U., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Danilo Benne

NIce stay in city center Alamaty

TripAdvisor rating 5.0/5

christopheperroud Business - 18/08/2021 TripAdvisor review

Take it easy and enjoy Kazakhstan Almaty city. I stay for Business and was busy during day, so nice to be in center for evening time. Wonderful breakfast to start your day in good condition. I will return and i recommend this hotel.

Dear Christophe, we are most grateful to you for taking the time to leave such a complimentary and positive review about your visit to Almaty and our hotel located right in the city center for enjoying outdoor evening time. We are also happy to hear how much you enjoyed your Mercure breakfast experience and recommend our property to the Tripadvisor community. We look forward to welcoming you again to Mercure Almaty City Center in the future. With best regards, Danilo Benne General Manager

Good stay

Customer review rating 3.5/5

Arman K. Business - 01/07/2021 Confirmed reviews ALL

Room was clean, good amenities in bathroom, good shower. Good variety at breakfast. Good spa on 11 floor, I would only recommend also providing rubber shoes to clients. In spa water was very hot in the showers (you can’t change it) branded as “exotic experience” or something like this, I informed attendant.

Dear Arman K., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Noisy room

Customer review rating 3.0/5

Eugene Business - 21/02/2020 Confirmed reviews ALL

Overall it's a good hotel, but rooms are very noisy. When people next door are talking or watching TV it feels like they're in the same room with you. I've been woken up at 6 am on my first night because my neighbors were checking out. If not this I would be happy with the stay.

Dear Mister F., thank you for your review following your recent stay. We very much appreciate your thoughts and I am sincerely sorry to hear of your disappointment and I wish to offer my sincere apologies to you. Should there be an opportunity, we do hope that you will consider returning for a future visit. In the meantime, thank you again for your comments Sincerely, Danilo Benne General Manager

Very pleasant stay.

Customer review rating 5.0/5

Zhuldyz Business - 13/02/2020 Confirmed reviews ALL

Room was very clean and comfortable, I liked food in restaurant and SPA. Personnel were very friendly.

Dear Ms. A., thank you very much for your kind review. I am really glad to read that you have very much enjoyed our hotel and I am delighted you enjoyed your stay, in particular the service you were offered by our team, general cleanliness, and food quality. We look forward to welcoming you back for a longer stay with us. Kind regards, Danilo Benne Mercure Almaty City Center

Well located.

Customer review rating 4.5/5

Victor R. Business - 20/01/2020 Confirmed reviews ALL

Good, clear rooms. Very short time for SPA and fitness working hours. It is desired to extend working hours at least until 23:00

Dear Mister R., thank you very much for your kind review. I am really glad to read that you have very much enjoyed your stay, mostly your nice and comfortable room. Furthermore, I have taken note about the fitness/Spa hours. We look forward to welcoming you back for a longer stay with us. Kind regards, Sincerely, Danilo Benne General Manager

Very nice hotel

Customer review rating 4.5/5

Ulugbek Business - 17/12/2019 Confirmed reviews ALL

Service was good and personnel very nice and helpful.

Dear Ulugbek A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danilo Benne General Manager

Great Hotel for my Stopover

Customer review rating 4.5/5

René Business - 10/12/2019 Confirmed reviews ALL

I did not choose the hotel, it was selected by Air Astana under their stopover program. But I have to say, that I was surprised multiple times : great location in vicinity to the cities Arbat area, nice rooms, rich breakfast selection and a luxury SPA lounge at the top floor.

Dear Rene G., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Best hotel in Almaty

TripAdvisor rating 5.0/5

dkerschbaumer Business - 09/12/2019 TripAdvisor review

Great new hotel in the centre of Almaty, beautiful and very modern rooms with big bathroom, very good location, nice bar, excellent breakfast+lunch+dinner, nice spa, great staff, for me personally best hotel in town

Dear Kind guest, What a great feedback! We were thrilled to read that you had such an incredible experience at the Mercure Almaty City Center and that you enjoyed every single aspect of your stay, from your beautiful and modern room, to our Food and Beverage services as well as perfect location in the city and Spa area with the stunning landscape created by the Tien-Shan Mountains. I have passed on your gratitude and lovely comments to our team members, for looking after you so well and going the extra mile to offer you such an amazing experience. Once again, thank you for your kind words. Danilo Benne General Manager

Mercure Almaty Hotel

Customer review rating 5.0/5

Faisal Families - 01/12/2019 Confirmed reviews ALL

Very good and clean hotel

Dear Faisal A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danilo Benne General Manager

Very comfortable

Customer review rating 4.5/5

Ajay Solo - 24/11/2019 Confirmed reviews ALL

Good location, great room and service

Dear Mister P., thank you very much for your kind review. I am really glad to read that you have very much enjoyed our central location and I am delighted you enjoyed your stay, in particular the service you were offered by our team and our amazing rooms. We look forward to welcoming you back for a longer stay with us. Kind regards, Danilo Benne General Manager

GOOD ^^

Customer review rating 5.0/5

Wonik K. Business - 22/11/2019 Confirmed reviews ALL

Thank you for all your help and great hotel as I know at ALA.

Dear Wonik k., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Impressive Stay

Customer review rating 4.5/5

Anonymous Business - 19/11/2019 Confirmed reviews ALL

Good service, good location, high quality hardware and I like it very much that window in room can be opened.

Dear Yuet Han Patty L., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

hotel atmosphere is very pleasant

Customer review rating 4.5/5

Samir S. Business - 18/11/2019 Confirmed reviews ALL

Customer service is an excellent location is right in the city and i will recommend to all my business colleagues.

Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Danilo Benne

Outstanding

Customer review rating 4.5/5

Yannick D. M. Business - 18/11/2019 Confirmed reviews ALL

Very good stay, cosy and confortable in your hotel. Relaxing design which makes you feel at home.

Dear YANNICK D., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Good design, but lacking service

Customer review rating 3.0/5

Michael Business - 15/11/2019 Confirmed reviews ALL

Good location, nice design of the rooms. Service still to be improved: poor breakfast, iron was literally dangerous to use, no shoe cloth, electronic room locks do not work properly, no USB sockets.

Dear Mister N., Dear I would like to sincerely thank you for taking the time to share your feedback following your stay with us. . I am extremely disappointed to hear that your visit was not to your expectations and that your service experience were not met, along with the breakfast meal.The impression you left us with is definitely not what we want to offer to our guests and I regret that these circumstances marred your time in residence with us. Please rest assured that I have personally taken this up urgently with my management team. I truly hope that we will have the opportunity to welcome you back again very soon for a flawless experience. Warmest regards, Danilo Benne General Manager

Perfect

Customer review rating 4.5/5

Karolis Business - 10/11/2019 Confirmed reviews ALL

Everything was perfect. The guys from breakfast restaurant are 100% proffesionals.

Dear Mister S., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback which I will share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Danilo Benne General Manager

Good New Hotel very well located

TripAdvisor rating 4.0/5

bcopio Family - 05/10/2019 TripAdvisor review

Everything perfect just the fridge in the bedroom was to noisy and without the option to switch it off. They made us wait two hours to get in the room they was very inflexible to let us get it the room even if the room was ready for us.

Dear kind guest, thank you for your comments in regards to your recent stay with us. Whilst we were pleased to read that you enjoyed our hotel, we were concerned to read about the aspects your stay you have expressed disappointment with. Please accept our sincere apologies and rest assured we have taken your comments on board for immediate consideration Once again, thank you for your kind words and best regards, Danilo Benne General Manager

Stay in Almaty

TripAdvisor rating 3.0/5

baranivan Business - 13/08/2019 TripAdvisor review

The service was not suitable. Only in the second day my room was cleaned. I asked the hotel staff to prepare a lunch box because of early departure and I received only 2 apples, sandwich and yogurt- the spoon was not there. Water, tea or coffee- not available. It is not acceptable for this price and hotel level.

Dear Baran Ivan, Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danilo Benne General Manager

Surprise

TripAdvisor rating 4.0/5

247fernando2019 Business - 13/08/2019 TripAdvisor review

Surprise in Almaty, pleasant jewel found in Almaty with excellent service, location and contemporary design, with a good spa on 11th floor and clean facilities in the property. Fitness could be more complete, though

Dear , Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards, Danilo Benne General Manager

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