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Mercure Almaty City Center 4 stars

Customer review rating 4.5/5 245 reviews
Mercure Almaty City Center
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Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATYPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Your hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000
almaty
kazakhstan

Tel: +77273442850

Fax: (+7)7273442845

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAKATAYEVA :  59 414 19

  • ZHIBEK ZHOLY :  A

  • By plane

    ALMATY At 1.61km / 1 miles - Shuttle paying

  • By train

    ALMATY 2 At 1km / 0.62 miles

  • By train

    RAILWAY STATION 2 At 1.3km / 0.81 miles

GPS :43.263862, 76.939901

Our accommodations

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

Accessible room

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with 1 kingsize bed and sofa

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

GOURDET

Type of cuisine: International

Breakfast restaurant serves meals of international and local cuisine

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARKHAN

Photo non contractuelle / Strictly non binding

At the Lobby Bar guests can enjoy perfectly made fresh coffee, cocktails, wines and champagne with light meal menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 140 m²

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Almaty City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

245 reviews

tripadvisor

TripAdvisor Rating 4.5/5

108 reviews

Noisy room

Customer review rating 4.5/5

Eugene Business - 21/02/2020 Confirmed reviews ALL

Overall it's a good hotel, but rooms are very noisy. When people next door are talking or watching TV it feels like they're in the same room with you. I've been woken up at 6 am on my first night because my neighbors were checking out. If not this I would be happy with the stay.

Dear Mister F., thank you for your review following your recent stay. We very much appreciate your thoughts and I am sincerely sorry to hear of your disappointment and I wish to offer my sincere apologies to you. Should there be an opportunity, we do hope that you will consider returning for a future visit. In the meantime, thank you again for your comments Sincerely, Danilo Benne General Manager

Very pleasant stay.

Customer review rating 4.5/5

Zhuldyz Business - 13/02/2020 Confirmed reviews ALL

Room was very clean and comfortable, I liked food in restaurant and SPA. Personnel were very friendly.

Dear Ms. A., thank you very much for your kind review. I am really glad to read that you have very much enjoyed our hotel and I am delighted you enjoyed your stay, in particular the service you were offered by our team, general cleanliness, and food quality. We look forward to welcoming you back for a longer stay with us. Kind regards, Danilo Benne Mercure Almaty City Center

Well located.

Customer review rating 4.5/5

Victor R. Business - 20/01/2020 Confirmed reviews ALL

Good, clear rooms. Very short time for SPA and fitness working hours. It is desired to extend working hours at least until 23:00

Dear Mister R., thank you very much for your kind review. I am really glad to read that you have very much enjoyed your stay, mostly your nice and comfortable room. Furthermore, I have taken note about the fitness/Spa hours. We look forward to welcoming you back for a longer stay with us. Kind regards, Sincerely, Danilo Benne General Manager

Very nice hotel

Customer review rating 4.5/5

Ulugbek Business - 17/12/2019 Confirmed reviews ALL

Service was good and personnel very nice and helpful.

Dear Ulugbek A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danilo Benne General Manager

Great Hotel for my Stopover

Customer review rating 4.5/5

René Business - 10/12/2019 Confirmed reviews ALL

I did not choose the hotel, it was selected by Air Astana under their stopover program. But I have to say, that I was surprised multiple times : great location in vicinity to the cities Arbat area, nice rooms, rich breakfast selection and a luxury SPA lounge at the top floor.

Dear Rene G., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Best hotel in Almaty

TripAdvisor rating 4.5/5

dkerschbaumer Business - 09/12/2019 TripAdvisor review

Great new hotel in the centre of Almaty, beautiful and very modern rooms with big bathroom, very good location, nice bar, excellent breakfast+lunch+dinner, nice spa, great staff, for me personally best hotel in town

Dear Kind guest, What a great feedback! We were thrilled to read that you had such an incredible experience at the Mercure Almaty City Center and that you enjoyed every single aspect of your stay, from your beautiful and modern room, to our Food and Beverage services as well as perfect location in the city and Spa area with the stunning landscape created by the Tien-Shan Mountains. I have passed on your gratitude and lovely comments to our team members, for looking after you so well and going the extra mile to offer you such an amazing experience. Once again, thank you for your kind words. Danilo Benne General Manager

Mercure Almaty Hotel

Customer review rating 4.5/5

Faisal Families - 01/12/2019 Confirmed reviews ALL

Very good and clean hotel

Dear Faisal A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danilo Benne General Manager

Very comfortable

Customer review rating 4.5/5

Ajay Solo - 24/11/2019 Confirmed reviews ALL

Good location, great room and service

Dear Mister P., thank you very much for your kind review. I am really glad to read that you have very much enjoyed our central location and I am delighted you enjoyed your stay, in particular the service you were offered by our team and our amazing rooms. We look forward to welcoming you back for a longer stay with us. Kind regards, Danilo Benne General Manager

GOOD ^^

Customer review rating 4.5/5

Wonik K. Business - 22/11/2019 Confirmed reviews ALL

Thank you for all your help and great hotel as I know at ALA.

Dear Wonik k., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Impressive Stay

Customer review rating 4.5/5

Anonymous Business - 19/11/2019 Confirmed reviews ALL

Good service, good location, high quality hardware and I like it very much that window in room can be opened.

Dear Yuet Han Patty L., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

hotel atmosphere is very pleasant

Customer review rating 4.5/5

Samir S. Business - 18/11/2019 Confirmed reviews ALL

Customer service is an excellent location is right in the city and i will recommend to all my business colleagues.

Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Danilo Benne

Outstanding

Customer review rating 4.5/5

Yannick D. M. Business - 18/11/2019 Confirmed reviews ALL

Very good stay, cosy and confortable in your hotel. Relaxing design which makes you feel at home.

Dear YANNICK D., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Good design, but lacking service

Customer review rating 4.5/5

Michael Business - 15/11/2019 Confirmed reviews ALL

Good location, nice design of the rooms. Service still to be improved: poor breakfast, iron was literally dangerous to use, no shoe cloth, electronic room locks do not work properly, no USB sockets.

Dear Mister N., Dear I would like to sincerely thank you for taking the time to share your feedback following your stay with us. . I am extremely disappointed to hear that your visit was not to your expectations and that your service experience were not met, along with the breakfast meal.The impression you left us with is definitely not what we want to offer to our guests and I regret that these circumstances marred your time in residence with us. Please rest assured that I have personally taken this up urgently with my management team. I truly hope that we will have the opportunity to welcome you back again very soon for a flawless experience. Warmest regards, Danilo Benne General Manager

Perfect

Customer review rating 4.5/5

Karolis Business - 10/11/2019 Confirmed reviews ALL

Everything was perfect. The guys from breakfast restaurant are 100% proffesionals.

Dear Mister S., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback which I will share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Danilo Benne General Manager

great stay

Customer review rating 4.5/5

Renat Business - 09/11/2019 Confirmed reviews ALL

great stay!

Dear Mister K., Thank you for your feedback and great rating, we're so pleased to hear that you enjoyed your time with us and that all was fine. It was a pleasure having you once again with us and we look forward to welcoming you back again very soon at Mercure Almaty City Center. Kind regards, Danilo Benne General Manager

Excellent

Customer review rating 4.5/5

M. S. Friends - 30/10/2019 Confirmed reviews ALL

Nice hotel with warm welcome alsodeiver behaviour is polite.

Dear s. Gouru M., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Business Centre

Customer review rating 4.5/5

Omur Business - 30/10/2019 Confirmed reviews ALL

I found difficulty with IMAC (IOS) cos our work environment is Windows.

Dear Mister Omur Sefa A., Thank you for sharing this review after your recent stay with us. We really do appreciate your thoughts and thank you for your recommendation regarding the iron room, business corner and breakfast area. Hopefully we will see you again very soon. Kind regards, Danilo Benne General Manager

Not great

Customer review rating 4.5/5

Deepa Couples - 29/10/2019 Confirmed reviews ALL

Had a dissatisfying experience ! The Hotel staffs were not friendly or hospitable . When you approach them for a help, they show their attitude & be rude to the customers. With this attitude you cant survive in a hospitality industry. Inspite of the negative experience there, would like to mention about the hotel staff In Soon(from Korea) who was very kind & helped us a lot with our taxi bookings & checkout. Also, a young restaurant staff at the mercure was very very kind & pleasant(forgot to ask his name though) He works during the night.

Dear Rama Moorthi K., Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Danilo Benne

Nice S.

Customer review rating 4.5/5

Nice S. Solo - 28/10/2019 Confirmed reviews ALL

overall good impression. I'm impressed by the friendliness of the staffs. I do not feel in foreign country. very attentive. The location is quite good. I would have stayed a Continental since I'm a member of that hotel as well but I decided to try Mercure Almaty city center. I was not disappointed.

Dear Mister M., Thank you very much for your kind review. I am really glad to read that you have very much enjoyed our central location and I am delighted you enjoyed your S., in particular the service you were offered by our team. We look forward to welcoming you back for a longer S. with us. Kind regards, Danilo Benne General Manager

Very comfortable, cozy and welcoming

Customer review rating 4.5/5

Nika Families - 23/10/2019 Confirmed reviews ALL

I stayed only one night, but I realy enjoyed it, because I had a flight in the morning. The hotel's staff was nice and the hotel itself was nice. The rooms are very comfortable, therr was everything you need. Breakfast was dilicious.

Dear Nuriya Mullo A., Thank you very much for your kind review. I am really glad to read that you have very much enjoyed our hotel and I am delighted you enjoyed your stay, in particular the service you were offered by our team, the comfort of our rooms and the breakfast quality. We look forward to welcoming you back for a longer stay with us. Kind regards, Danilo Benne General Manager
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