Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 520 reviews

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Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telephone
Fax +7 727 344 2845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  520 reviews

TripAdvisor Rating  4.5/5  167 reviews

Nice and comfortable hotel

Customer review rating 4.0/5

Si Business - Confirmed reviews ALL

I didn’t like there was no second lock at the room door. ( upper side) As a woman I don’t feel safe. The staff at the reception told me there is no 2nd lock at the door for airline crews. That wasn’t true. My colleague has this lock.

Dear Si, Thank you for sharing your feedback and for choosing to stay with us. We sincerely apologize for the inconvenience and concern caused by the missing second lock on your room door. Your safety and comfort are our top priorities, and we regret any misunderstanding regarding this matter. Please be assured that we will thoroughly check all room doors to ensure such inconsistencies do not occur again. Thank you for bringing this to our attention, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Kind regards, Mercure Almaty Team

Unfortunately problems identified in the room were not resolved over 4 days

Customer review rating 1.5/5

Daniel R. Business - Confirmed reviews ALL

Hi, During my stay I had several smaller issues. - Lights not working properly in the bathroom. - No amenities in the bathroom for 2 days - Non working intl TV channels. I had mentioned these issues at reception several times but nothing was really resolved. Regrettable

Dear R., Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay. Issues such as non-functioning bathroom lights, missing amenities, and TV channel disruptions are not in line with our standards of service. Your feedback has been shared with the relevant teams to ensure these matters are addressed promptly. We regret that your concerns were not resolved during your stay and acknowledge that this fell short of the 4-star experience you expected. Moving forward, we will reinforce our processes to resolve guest issues more effectively and, when necessary, offer alternative solutions such as a room change. We appreciate your patience and understanding and hope to have the opportunity to welcome you back with a vastly improved experience. Best regards, General Manager Leonardo Cecconato

Overpriced hotel

Customer review rating 3.5/5

Olga Business - Confirmed reviews ALL

My stay was just okay. While the room was large and spacious, the overall experience didn't meet expectations for the price paid. The towels were of terrible quality, more suited to an Ibis hotel than a Mercure. The breakfast was reasonable but nothing extraordinary. Housekeeping was inconsistent—on one occasion, I was away the entire day, yet by 6 pm, my room still hadn't been cleaned. Overall, I expected better for the price and brand reputation.

Dear Olga, Thank you for your detailed feedback. We sincerely apologize that your experience did not meet your expectations and appreciate you bringing these matters to our attention. Towels and housekeeping: We regret the inconsistency in housekeeping and the quality of towels provided. We are actively addressing these issues with our team to ensure improvements are made. Breakfast: While we strive to offer a variety of options, we understand your point and will review how we can enhance the breakfast experience. Invoice process: Your comments about the paper invoice are noted, and we will evaluate how to streamline this for greater efficiency and convenience. We value your feedback as an opportunity to improve. Thank you for choosing us, and we hope you’ll give us another chance to provide a better experience in the future. Safe travels! Best regards, General Manager Leonardo Cecconato

Well located, comfortable, quiet

Customer review rating 4.5/5

Ellen Business - Confirmed reviews ALL

Stayed for four nights as part of a business meeting. The area is interesting and felt safe and comfortable. The room was clean, modern and comfortable. Would come again.

Dear Ellen, Thank you for choosing us for your recent business stay! We're pleased to hear you enjoyed our convenient location, comfortable atmosphere, and the safety of the area. It’s wonderful to know that the room met your expectations in cleanliness and comfort. We look forward to welcoming you back on your next visit! Best regards, Mercure Team

Wow in the Heart of Almaty!

TripAdvisor rating 5.0/5

MarcoPro2050 TripAdvisor review

Pro's: Large, comfortable, safe & secure room. Bed comfort was the best of my 3 weeks touring the Silk Road. Breakfast is filled with freshly prepared hot and cold foods, variety of beverages, fresh baked pastries and breads, fresh fruit, yogurt, 3 types of local honey and more. Service at the front desk was always attentive and accommodating. Location is ideal and centrally-located. Hotel is relatively new. Con's: None that I experienced. Many thanks for the Happy Birthday surprise piece of cake. Wow1 Would I return to stay here again? Yes. Would I recommend it to others? Yes.

Dear Guest, Thank you so much for your fantastic review! We're delighted to hear that you had such a wonderful experience at our hotel, from the comfortable room to the diverse and fresh breakfast selection. It's also great to know that our team at the front desk could assist you and make your stay even more special with the birthday surprise. We're thrilled that you'd recommend us and we can't wait to welcome you back on your next visit to Almaty! Best regards, Mercure Team

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Other web-users rate our hotel

  • 286 reviews 9.7/10 Location
  • 369 reviews 8.9/10 Room
  • 510 reviews 9.5/10 Service
  • 12 reviews 9.2/10 WiFi
  • 224 reviews 9.2/10 Breakfast
  • 185 reviews 9.5/10 Cleanliness
  • 155 reviews 8.3/10 Comfort
  • 126 reviews 9.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.