Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.8/5 356 reviews

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY

GPS:43.263862, 76.939901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  356 reviews

TripAdvisor Rating  4.5/5  139 reviews

Ski trip

TripAdvisor rating 3.0/5

elzop Friends getaway - TripAdvisor review

Good hotel, looks all very good. People are friendly, rooms are good, good service. Food was nice and is on a great location for exploring the city. Everyday a taxi service to bring us to the ski resort. Check is was easy. No issues at check out.

Dear Guest, Thanks for the excellent review! We're delighted your time at Mercure Almaty City Center was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and stunning rooms as well as our delicious dining options. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Sincerely, Mercure Team

Bestes Personal und Sauberkeit und Service

Customer review rating 5.0/5

Meike K. Solo - Confirmed reviews ALL

The stuff is very nice and helpful! Every wish I had was taken care off, even changing room into a bigger one with nice mountain view

Dear Meike K., Thank you for taking the time to leave this wonderful review! We're thrilled to know you enjoyed your stay at Mercure Almaty City Center so much! We strive for excellence so we're pleased to hear you appreciated our friendly staff especially Akzhan! Your praise lets us know we're succeeding but we are disappointed to hear that we could have done more for you. It's unfortunate to hear that our breakfast offerings did not meet expectations. We will share your feedback with our team moving forward! Thank you again and we look forward to welcoming you back soon. Sincerely, Antonio Petrucci General Manager

Great stay in Almaty

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very nice hotel in the city center of Almaty. Staff was very friendly and helpful. The room was big and clean

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team

Lovely hotel close to the arbat

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The location of the hotel is perfect for exploring the city. The style of the room is elegant and contributes to the lovely atmosphere. The staff at the hotel was also exceptional and were very helpful and friendly whenever approached.

Dear Guest, We very much appreciate your comments regarding your recent stay at Mercure Almaty City Center. It is always a pleasure for the team to read such encouraging comments. We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future. Yours sincerely, Mercure Team

Excellent service

Customer review rating 4.5/5

Alan Business - Confirmed reviews ALL

A very enjoyable stay. Staff throughout the hotel were extremely helpful and friendly at all times. (A special mention to the bar staff and those on reception.) The room and all facilities were immaculately clean at all times.

Dear Alan Frederick B., I couldn’t be more thankful on the wonderful words about your recent stay at Mercure Almaty. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, we are delighted to know that we were able to make your visit a truly memorable one, we do believe in personalized service hence colleagues are working towards meeting our guest expectations and comfort. I will definitely share your comments with our team. Also, we'll make a note regarding your recommendation about breakfast suggestion. Once again, thank you for sharing your feedback with us and looking forward to be able to host you again very soon. Yours sincerely, Antonio Petrucci General Manager

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Other web-users rate our hotel

  • 177 reviews 9.8/10 Location
  • 274 reviews 9.1/10 Room
  • 316 reviews 9.3/10 Service
  • 66 reviews 9.3/10 WiFi
  • 178 reviews 8.8/10 Breakfast
  • 173 reviews 9.4/10 Cleanliness
  • 102 reviews 9.8/10 Vibe
  • 99 reviews 9/10 Comfort

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