Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 540 reviews

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Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telephone
Fax +7 727 344 2845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  540 reviews

TripAdvisor Rating  4.5/5  167 reviews

Wow in the Heart of Almaty!

TripAdvisor rating 5.0/5

MarcoPro2050 TripAdvisor review

Pro's: Large, comfortable, safe & secure room. Bed comfort was the best of my 3 weeks touring the Silk Road. Breakfast is filled with freshly prepared hot and cold foods, variety of beverages, fresh baked pastries and breads, fresh fruit, yogurt, 3 types of local honey and more. Service at the front desk was always attentive and accommodating. Location is ideal and centrally-located. Hotel is relatively new. Con's: None that I experienced. Many thanks for the Happy Birthday surprise piece of cake. Wow1 Would I return to stay here again? Yes. Would I recommend it to others? Yes.

Dear Guest, Thank you so much for your fantastic review! We're delighted to hear that you had such a wonderful experience at our hotel, from the comfortable room to the diverse and fresh breakfast selection. It's also great to know that our team at the front desk could assist you and make your stay even more special with the birthday surprise. We're thrilled that you'd recommend us and we can't wait to welcome you back on your next visit to Almaty! Best regards, Mercure Team

Excellent stay as usual

Customer review rating 5.0/5

Daniel K. Business - Confirmed reviews ALL

great staff, very nice rooms, excelltn breakfast, nice spa,

Dear Daniel K., Thank you for your kind review! We're thrilled to hear that you had an excellent stay with us once again. It's wonderful to know that our staff, rooms, breakfast, and spa all contributed to your positive experience. We look forward to welcoming you back for another great stay soon! Best regards, Mercure Team

Good location. Excellent room.

Customer review rating 4.5/5

Tom Business - Confirmed reviews ALL

Great Rooms! Bed super comfy, staff very helpful. Everything very clean. Delightful spa. Some (minor) downsides: hot tubs stunning location, but not super warm. Showers also not as warm as I would have liked.

Dear Tom, Thank you for your positive feedback! We're thrilled that you enjoyed the comfortable bed, helpful staff, and clean facilities, as well as the delightful spa. We appreciate your constructive comments about the hot tubs and showers and will certainly look into improving the temperature for a more comfortable experience. We look forward to welcoming you back! Best regards, Mercure Team

the location was good.

Customer review rating 4.5/5

Kamala Business - Confirmed reviews ALL

the experience at this hotel was very good . the hotel staff are very friendly and helpful .

Dear Kamala, Thank you for your feedback! We’re glad you had a pleasant stay and appreciated the cleanliness and modern feel of the hotel. Your suggestions for improvements, such as having a Nespresso machine, plant-based milk at breakfast, and conditioner in the bathroom, are much appreciated. We always strive to enhance the guest experience, and we’ll definitely consider your recommendations for future improvements. We hope to welcome you back soon! Best regards, Mercure Hotel Team

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean, pleasant, modern. If I could improve one thing, I would get a nespresso (or similar) in the hotel rooms

Thank you for your feedback! We’re glad you had a pleasant stay and appreciated the cleanliness and modern feel of the hotel. Your suggestions for improvements, such as having a Nespresso machine, plant-based milk at breakfast, and conditioner in the bathroom, are much appreciated. We always strive to enhance the guest experience, and we’ll definitely consider your recommendations for future improvements. We hope to welcome you back soon! Best regards, Mercure Hotel Team

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Other web-users rate our hotel

  • 265 reviews 9.6/10 Location
  • 326 reviews 9/10 Room
  • 465 reviews 9.6/10 Service
  • 10 reviews 9.4/10 WiFi
  • 190 reviews 9.3/10 Breakfast
  • 182 reviews 9.7/10 Cleanliness
  • 134 reviews 8.4/10 Comfort
  • 121 reviews 9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.