Description
Hotel extras
-
SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains
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5 fully equipped meeting rooms and free unlimited Wi-Fi
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In-house restaurant serving local and international dishes prepared by an Italian chef
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In central Almaty with easy access to the Arbat, historical and shopping district of the city
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20 minutes from Almaty International Airport
Our accommodation(s)
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Room
Standard Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Standard Room with 2 single beds
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x Double bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Superior Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Mountain view
- Accessible room
Suite
Superior Suite with 1 kingsize bed and sofa
- 4 pers. max
- 60 m² / 645 sq ft
- Bedding 1 x King size bed(s)
- Views: Mountain view or Park view or Hills view or City View or Courtyard View
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Room
Standard Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Standard Room with 2 single beds
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x Double bed(s)
- Views: City View or Courtyard View or Mountain view
- Accessible room
Room
Superior Room with 1 double bed
- 2 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Mountain view
- Accessible room
Hotel location
Mercure Almaty City Center
53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan
GPS:43.263862, 76.939901
Access and transport
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ALMATY 2
Railway station
Access: 1 km / 0.62 mi 12 min walk / 9 min drive
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Shuttle
Additional charge
Shuttle on call
RAILWAY STATION 2
Railway station
Access: 1.3 km / 0.81 mi 14 min walk / 3 min drive
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ARBAT STREET
Art and Culture
Access: 500 m / 0.31 mi 4 min walk / 1 min drive
-
Shuttle
Additional charge
Shuttle on call
ABAI THEATER
Entertainment/theatre district
Access: 1.9 km / 1.18 mi 27 min walk / 6 min drive
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Shuttle
Additional charge
Shuttle on call
28 PANFILOVS PARK
Art and Culture
Access: 1.9 km / 1.18 mi 25 min walk / 8 min drive
-
Shuttle
Additional charge
Shuttle on call
ALMATY ZOO
Zoo
Access: 3.4 km / 2.11 mi 43 min walk / 8 min drive
-
Shuttle
Additional charge
Shuttle on call
KOK TOBE HILL
Tourist attraction
Access: 3.7 km / 2.3 mi 51 min walk / 11 min drive
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Shuttle
Additional charge
Shuttle on call
STATE MUSEUM
Museums
Access: 3.8 km / 2.36 mi 54 min walk / 12 min drive
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Shuttle
Additional charge
Shuttle on call
ART MUSEUM
Museums
Access: 4.9 km / 3.04 mi 1 hrs 3 min walk / 14 min drive
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Shuttle
Additional charge
Shuttle on call
ARCHEOLOGY MUSEUM
Museums
Access: 6.3 km / 3.91 mi 1 hrs 18 min walk / 19 min drive
-
Shuttle
Additional charge
Shuttle on call
MEDEU SKATING RING
Sports centre
Access: 18 km / 11.18 mi 32 min drive
-
Shuttle
Additional charge
Shuttle on call
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BIG ALMATY LAKE
Lake
Access: 36.7 km / 22.8 mi 1 hrs 6 min drive
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Shuttle
Additional charge
Shuttle on call
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Adagio Italian Restaurant
Restaurant and cafe district
Access: 100 m / 0.1 mi 1 min walk
Abylai Khan Plaza
Shopping centre/mall
Access: 100 m / 0.1 mi 1 min walk
ARBAT WALKING STREET
Shopping district
Access: 400 m / 0.3 mi 6 min walk / 1 min drive
MEGA PARK
Shopping centre/mall
Access: 1 km / 0.62 mi 12 min walk / 5 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Pets not allowed
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
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Sievers
Non contractual photo
A cozy a' la carte restaurant to taste international and local dishes prepared by our Italian chef and his team.
GOURDET
The overall breakfast - restaurant space is enhanced by its colorful and elegant interiors. No matter the day, the breakfast buffet represents local, international, and traditional European breakfast options including fried eggs, omelette, bacon, ham.
Turquoise VIP Room
Those seeking privacy and relax will enjoy our private room, aptly named after the color of its furniture, accommodates 10 to 12 guests, enhanced by its luxurious and elegant interiors.
BARKHAN
At the Lobby Bar guests can enjoy perfectly made fresh coffee, cocktails, wines and champagne with light meal menu.
3 breakfasts
Non contractual photo
Fitness center
Currently unavailable
Mercure Almaty City Center fitness center is the best choice to stay fit with the modern cardio and strength fitness equipment. Enjoy exceptional views from the 11th floor.
Spa
The spa center of Mercure Almaty City Center is a unique place where you can relax and spend time for beauty and physical care. Mental and physical harmony can be restored with the help of relaxing massage which are available within the spacious salon.
Meetings & Events
- Number of Meeting Room
- 3
- Surface of the largest room
- 140 m² / 1500 sq ft
- Maximum seats capacity
- 140
- Maximum capacity for banquets
- 0
Our guest reviews
Well located. Good Team. Cooperative and Helpful
Customer review rating 4.0/5
Deepak M. Families - Confirmed reviews ALL
Dear Deepak M., Thank you for your feedback and kind words about our location and team! We're thrilled to hear that our staff left a positive impression on you. Regarding your suggestions, we appreciate your input on the water bottle policy and vegetarian/eggless dishes. Your comments will be shared with our management team to consider enhancing these aspects of our services. We look forward to welcoming you back and ensuring an even better experience next time! 😊 Best regards, Mercure Almaty Team
Well located and a good place to stay
Customer review rating 5.0/5
Hemant R. C. Families - Confirmed reviews ALL
Dear C., Thank you for sharing your wonderful experience with us! We're delighted to hear you enjoyed your stay and appreciated our location. Your suggestion regarding vegetarian options for breakfast is greatly valued, and we’ll certainly share it with our culinary team to enhance our offerings. We look forward to welcoming you back soon! 😊 Mercure Almaty Team
Nice and comfortable hotel
Customer review rating 4.0/5
Si Business - Confirmed reviews ALL
Dear Si, Thank you for sharing your feedback and for choosing to stay with us. We sincerely apologize for the inconvenience and concern caused by the missing second lock on your room door. Your safety and comfort are our top priorities, and we regret any misunderstanding regarding this matter. Please be assured that we will thoroughly check all room doors to ensure such inconsistencies do not occur again. Thank you for bringing this to our attention, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Kind regards, Mercure Almaty Team
Unfortunately problems identified in the room were not resolved over 4 days
Customer review rating 1.5/5
Daniel R. Business - Confirmed reviews ALL
Dear R., Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay. Issues such as non-functioning bathroom lights, missing amenities, and TV channel disruptions are not in line with our standards of service. Your feedback has been shared with the relevant teams to ensure these matters are addressed promptly. We regret that your concerns were not resolved during your stay and acknowledge that this fell short of the 4-star experience you expected. Moving forward, we will reinforce our processes to resolve guest issues more effectively and, when necessary, offer alternative solutions such as a room change. We appreciate your patience and understanding and hope to have the opportunity to welcome you back with a vastly improved experience. Best regards, General Manager Leonardo Cecconato
Overpriced hotel
Customer review rating 3.5/5
Olga Business - Confirmed reviews ALL
Dear Olga, Thank you for your detailed feedback. We sincerely apologize that your experience did not meet your expectations and appreciate you bringing these matters to our attention. Towels and housekeeping: We regret the inconsistency in housekeeping and the quality of towels provided. We are actively addressing these issues with our team to ensure improvements are made. Breakfast: While we strive to offer a variety of options, we understand your point and will review how we can enhance the breakfast experience. Invoice process: Your comments about the paper invoice are noted, and we will evaluate how to streamline this for greater efficiency and convenience. We value your feedback as an opportunity to improve. Thank you for choosing us, and we hope you’ll give us another chance to provide a better experience in the future. Safe travels! Best regards, General Manager Leonardo Cecconato
In partnership with TripAdvisor
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