Mercure Almaty City Center 4 stars
Customer review rating (ALL Rating) 4.5/5 143 reviews
53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan
MAKATAYEVA: 59 414 19
ZHIBEK ZHOLY: A
ALMATY At 1km / 1 miles - Shuttle paying
ALMATY 2 At 1km / 0 miles
RAILWAY STATION 2 At 1km / 0 miles
GPS:43.263862, 76.939901
Check-in from - Check out up to
The overall breakfast - restaurant space is enhanced by its colorful and elegant interiors. No matter the day, the breakfast buffet represents local, international, and traditional European breakfast options including fried eggs, omelette, bacon, ham.
A cozy a' la carte restaurant to taste international and local dishes prepared by our Italian chef and his team.
Those seeking privacy and relax will enjoy our private room, aptly named after the color of its furniture, accommodates 10 to 12 guests, enhanced by its luxurious and elegant interiors.
At the Lobby Bar guests can enjoy perfectly made fresh coffee, cocktails, wines and champagne with light meal menu.
Mercure Almaty City Center fitness center is the best choice to stay fit with the modern cardio and strength fitness equipment. Enjoy exceptional views from the 11th floor.
The spa center of Mercure Almaty City Center is a unique place where you can relax and spend time for beauty and physical care. Mental and physical harmony can be restored with the help of relaxing massage which are available within the spacious salon.
The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.
Accessible room
Accessible room
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Amazing location, clean room
Customer review rating 3.5/5
R. A. Families - Confirmed reviews ALL
Dear A. R., It was my pleasure to read that you had a great experience here, at Mercure Almaty City Center and you were satisfied with the all the services we provide. On the other hand I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your recommendations will be forwarded to relevant department. Thank you again for sharing your experience, your opinion is really important for us, as we daily work to improve the quality of provided services. Kind regards, General Manager Antonio Petrucci
Good location, clean and tidy!
Customer review rating 5.0/5
Gabor G. Business - Confirmed reviews ALL
Dear Gabor G., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci
Great hotel, good location and brilliant staff.
Customer review rating 5.0/5
Roddy Families - Confirmed reviews ALL
Dear Coull R., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci
Not suited for a workstay as WIFI sucks...
TripAdvisor rating 3.0/5
setarcos Business - TripAdvisor review
Dear Setarcos, Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are disappointed to read that we were not up to our service level with the Internet connection. We have already escalated your points with the head of departments to fix them; for your information, we will improve our bandwidth to 70 mb/s minimum and find a stabilization solution with our provider. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Antonio Petrucci
Very nice but….
Customer review rating 4.0/5
Anonymous Friends - Confirmed reviews ALL
Dear Abdullah Mufreh A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also well noted regarding bell service and we will take action about this case. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci
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