Novotel Living Almaty Jetisu 4 stars

Customer review rating (ALL Rating) 4.6/5 217 reviews

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Novotel Living Almaty Jetisu - Image 1
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Abylai Khan Avenue 55, 050004 ALMATY, Kazakhstan

Description

Hotel extras

  • Downtown location close to cultural landmarks

  • 2 saunas and a fully-equipped fitness centre

  • Apartments with kitchenettes, bathrooms, living and work areas

  • Ideal for comfortable extended and short stays

  • Smart rooms can be controlled with voice commands

Our accommodation(s)

Hotel location

Novotel Living Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Telephone
Fax +7 727 355 0355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Specialty - flavoursome grilled meat cooked in an open fire. Tasty and healthy kids' menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  217 reviews

NOT SATIFY WITH THE HOTEL

Customer review rating 4.0/5

Gaurav J. Families - Confirmed reviews ALL

WE HAVE NOT RECEIVED ANY INVOICE COPY FROM THE HOTEL , THEY HAVE NOT PROVIDE BOTTLE DRINKING WATER , THEY DOESNOT HAVE SWIMMING POOL , ALSO THERE IS NO OPEN AREA ON THE HOTEL

Dear Gaurav J., Thank you for your feedback and for taking the time to share your thoughts with us. We sincerely apologize for the inconveniences you encountered during your stay and appreciate the opportunity to address them. Firstly, we regret that you did not receive an invoice copy at check-out. This should have been provided promptly, and we understand how frustrating this must have been for you. Please contact our front desk team, and we will ensure that a copy is sent to you immediately. Regarding the bottled water, we want to clarify that as part of our commitment to being an eco-friendly hotel, we’ve opted to reduce plastic waste by providing purified water stations in the corridors near the rooms. Instead of single-use plastic bottles, we offer carafes in each room that guests can fill with fresh, purified water at their convenience. We understand that this might differ from what some guests are accustomed to, and we apologize if this was not communicated clearly during your stay. We also acknowledge your comments about the lack of a swimming pool and open area. While our property does not include these specific amenities, we focus on providing a serene and comfortable environment for our guests within the facilities we do offer. We strive to create a relaxing and luxurious experience, and we are always exploring ways to enhance our offerings based on guest feedback. Once again, we apologize for any disappointment and appreciate your understanding as we work to improve our services. Your feedback is invaluable, and we hope that you might consider staying with us again in the future, where we can provide a more satisfying experience. Thank you for choosing our hotel. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

well located, good stay

Customer review rating 5.0/5

Dishanter G. Families - Confirmed reviews ALL

extremely satisfying stay,

Dear Smita A., We very much appreciate your comments regarding your stay at the Novotel Living Almaty Jetisu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Well located new building

Customer review rating 4.0/5

Vikas G. Friends - Confirmed reviews ALL

All is excellent but the Buffet Bfast should have some Indian Vegetarian food When guests from india are in plenty 2. As I understand Bfast outsourced still there should be some changes in menu on daily basis 3. I tried to request that cook something vegetarian but declined by staff saying this is laid and that’s only possible bfast

Dear Vikas G., Thank you for your valuable feedback! We’re delighted to hear that you found your stay with us excellent. However, we regret that the breakfast buffet did not meet your expectations, particularly regarding the availability of Indian vegetarian options. We understand the importance of catering to diverse dietary preferences, especially when we have many guests from India. We apologize if our staff seemed unaccommodating in providing vegetarian alternatives. We will certainly discuss your feedback with our breakfast providers to explore adding more variety, including Indian vegetarian dishes, and to consider rotating the menu more frequently. We appreciate your suggestions and hope to have the opportunity to welcome you back with an improved dining experience. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

good stay, perfect location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

unfortunately no AC working....

Dear Thomas V., Thank you for your feedback! We’re glad to hear that you enjoyed our hotel's great location. However, we apologize for the inconvenience you experienced with the air conditioning. Your comfort is our priority, and we’re sorry that this affected your stay. We are addressing this issue to ensure it is resolved promptly. We hope to have the opportunity to welcome you back for a more comfortable experience in the future. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Perfect location, good services, good breakfast.

Customer review rating 4.5/5

Rashed S. Families - Confirmed reviews ALL

Perfect!

Dear Rashed A., We very much appreciate your comments regarding your stay at the Novotel Living Almaty Jetisu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Almaty Jetisu.

Other web-users rate our hotel

  • 266 reviews 9.8/10 Location
  • 350 reviews 7.7/10 Room
  • 315 reviews 8.4/10 Service
  • 169 reviews 7.6/10 Breakfast
  • 132 reviews 5.4/10 Comfort
  • 117 reviews 8.6/10 Cleanliness
  • 107 reviews 9.6/10 Vibe
  • 76 reviews 8.5/10 Food

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