Novotel Living Almaty Jetisu 4 stars

Customer review rating (ALL Rating) 4.5/5 298 reviews

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Novotel Living Almaty Jetisu - Image 1
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Abylai Khan Avenue 55, 050004 ALMATY, Kazakhstan

Description

Hotel extras

  • Downtown location close to cultural landmarks

  • 2 saunas and a fully-equipped fitness centre

  • Apartments with kitchenettes, bathrooms, living and work areas

  • Ideal for comfortable extended and short stays

  • Smart rooms can be controlled with voice commands

Our accommodation(s)

Hotel location

Novotel Living Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Telephone
Fax +7 727 355 0355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Specialty - flavoursome grilled meat cooked in an open fire. Tasty and healthy kids' menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  298 reviews

Customer review rating 4.5/5

Karan B. Families - Confirmed reviews ALL

Everything was fine. Location is amazing. Food option was average.

Dear Karan B., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our excellent location and had a comfortable stay with us. We appreciate your comment regarding the food options and will certainly take it into consideration as we continue to improve our services. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.0/5

Atanu S. Couples - Confirmed reviews ALL

Thanks your service is very good and stuff behavior also very good room service was excellent i am satisfied

Dear Atanu S., Thank you for taking the time to share such detailed feedback. We appreciate your comments regarding our central location and are glad to know that the service you received met your expectations. It is particularly encouraging to hear that you found our staff’s attitude commendable and that the room service was carried out to your satisfaction. Your acknowledgment of the team’s efforts is valuable and will certainly be shared with all departments involved. We strive to maintain a high standard of hospitality, and your review serves as meaningful confirmation that our team’s work contributes to a comfortable and well-organized stay for our guests. Thank you once again for your kind words. We look forward to the opportunity to welcome you back and provide you with an equally smooth and pleasant stay on your next visit. Kind regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 2.0/5

Ankit P. J. Families - Confirmed reviews ALL

The staff is not at all bothered about food preferences of vegetarians..

Dear Ankit P. J., Thank you for sharing your detailed feedback. We sincerely apologize that our breakfast service did not meet your expectations, particularly regarding vegetarian options. We understand how frustrating it must have been for you and other guests to not have your requests accommodated. Your comments have been shared with our team, and we are reviewing our procedures and menu to ensure that dietary preferences are considered more carefully, even during busy periods. We truly value your input, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide a more attentive and satisfying stay in the future. Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 3.5/5

Divyang S. B. Families - Confirmed reviews ALL

Rooms, services and location are ok. As an Indian Tourist there is lack of Veg Food and Breakfast, beside so many Indian tourist visited and staying .In general major Indian People never eat Non-Veg Food in Morning. kindly add Veg Food in morning breakfast like Upama , Idli, Vada, Uttapam, Aluparatha, Gobi Paratha, Paneer Paratha, Poha etc

Dear Divyang S. B., Thank you for your feedback and for sharing your suggestions. We appreciate your comments about our rooms, services, and location. We also sincerely apologize that our breakfast did not fully meet your expectations regarding vegetarian options. Your detailed suggestions for Indian vegetarian dishes are very helpful, and we will share them with our culinary team for consideration. We are always looking for ways to improve and ensure a more inclusive dining experience for all our guests. We hope to have the opportunity to welcome you again and provide an improved breakfast experience during your next stay. Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 3.0/5

Maulik J. Couples - Confirmed reviews ALL

The centralized AC was working in 'heating' mode only and the only way to cool down the stuffy room according to the reception was to open the tiny window. Tried that on the first night but couldn't sleep properly. They said they will send a fan if required, so asked for one for the second night. The guy said there was a shortage of fans so couldn't provide one. We had to literally call them multiple times and tell them we were completely dissatisfied for them to come to the room and check how hot it was even with an open window and then provide a fan. I really don't understand why does an AC need to mandatorily operate in heating mode when hotels charging barely half the price as of Novotel (and not a big brand either) had normal ACs that just allowed you to control the room temperature. We wouldn't choose this hotel if we visit Almaty again as we did not get value for money. Ultimately the most important thing you are looking for in a hotel stay is a good sleep and we had it ruined for one of the two nights.

Dear Maulik J., Thank You for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Please allow us to clarify that our hotel is equipped with a centralized ventilation system, which controls heating and cooling for all rooms simultaneously. During the colder months, the system automatically operates in heating mode to maintain a comfortable temperature throughout the hotel. Unfortunately, it is not possible to switch it to cooling mode for a single room, as it is connected to the entire system. We understand that this may have caused inconvenience, and we truly appreciate your patience while our team provided a fan to help improve the room’s comfort. Your feedback is valuable to us, and we will continue working on ways to enhance our guest experience. Thank you for choosing to stay with us. Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 312 reviews 9.7/10 Location
  • 417 reviews 8.1/10 Room
  • 421 reviews 9/10 Service
  • 228 reviews 8.2/10 Breakfast
  • 142 reviews 8/10 Cleanliness
  • 111 reviews 9.5/10 Vibe
  • 80 reviews 8.4/10 Amenities

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