Novotel Living Almaty Jetisu 4 stars

Family friendly

Dear Muhammed K., Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed the convenience of our location, the modern amenities, and our hospitable team. It’S. also great to know that our breakfast selection met your expectations with its variety of delicious options. We apologize for any inconvenience caused by the wait until 15:00 for check-in. In line with our standards, the standard check-in time is set at 15:00 to ensure each room is thoroughly prepared for incoming guests. However, as a token of appreciation for your kind feedback, we’d be pleased to offer you a complimentary early check-in from 12:00 on your next visit, upon to availability. Thank you once again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Ms. G., Thank you for sharing your impressions of your stay at our hotel. We apologize for the inconvenience caused by the smart home features in the room. While we aim to enhance comfort with modern technology, we understand it can sometimes be challenging. We're glad our team was able to assist you, and we'll review how we can make these systems more user-friendly in the future. Thank you for your feedback! We understand that on a business trip, certain amenities like a kitchen may not be necessary. As a combo hotel, we also offer accommodation options at our ibis section, which provides more compact, minimalist rooms at a lower price point—an excellent choice for business travelers. We hope you'll consider this option for your next stay, as it might better suit your needs. We appreciate your comments and look forward to welcoming you back! Sincerely, Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Dear Mr. L., Thank you for sharing your impressions of your stay at our hotel! We are glad that you were satisfied with your stay, and also mentioned the outstanding work of our staff! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your visit! Sincerely, Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Dear Chuan Boon L., Thank you for taking the time to share your feedback with us. We sincerely regret that your recent stay did not meet your expectations, and we appreciate the opportunity to address the concerns you raised. We are sorry to hear that you found the bed uncomfortable. Ensuring a good night’s sleep is one of our top priorities, and we understand how important it is for our guests to feel comfortable during their stay. Rest assured, we will review the bedding in the room you stayed in and take the necessary actions to enhance our comfort standards. Regarding your dissatisfaction with breakfast, we are disappointed to learn that the variety and quality did not meet your expectations. Our goal is to offer a breakfast that caters to a wide range of tastes and dietary needs, and your feedback helps us understand areas where we can improve. We will be discussing this with our food and beverage team to make sure improvements are made. We also regret to hear that your check-in experience and overall service fell short of the high standards we aim to provide. Please know that we take service quality very seriously, and we will be addressing these concerns with our front desk and service teams to ensure smoother and more efficient service in the future. We truly value your feedback, as it helps us to continuously improve our guest experience. We hope you would consider giving us another chance to provide the high-quality stay that you deserve. If you decide to visit us again, please reach out to us directly, and we will make sure to take special care of your booking. Once again, we apologize for the inconvenience and thank you for your feedback! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Utprabh T., Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you had an enjoyable holiday stay and that our location, clean rooms, good breakfast, and courteous staff contributed to a positive experience. Our team works hard to ensure that every guest feels welcome and comfortable, so it’s wonderful to know that their efforts made a difference during your stay. We’re also pleased that our central location allowed you to make the most of your time here, and that you found our breakfast offerings to your liking. Starting the day with a good meal is essential, especially when you're on holiday, and we’re glad we could provide that for you. It’s always our goal to create a welcoming and enjoyable environment for our guests, and your feedback is a great indication that we’re on the right track. Knowing that you had a pleasant and satisfying stay with us means the world to us. Thank you again for your kind words and for choosing our hotel for your holiday. We look forward to the opportunity to welcome you back in the future and to continue providing you with a great experience! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.