Customer review rating (ALL Rating) 4.4/5 28 reviews
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
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Novotel Living Almaty Jetisu
Abylai Khan Avenue 55
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Access: 700 m / 0.43 mi 5 min walk / 2 min drive
Access: 800 m / 0.5 mi 5 min walk / 2 min drive
Access: 1 km / 0.62 mi 15 min walk / 5 min drive
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Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Specialty - flavoursome grilled meat cooked in an open fire. Tasty and healthy kids' menu available.
Our guest reviews
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Not a pleasant stay
Customer review rating 1.5/5
Neha A. Families - Confirmed reviews ALL
Everything was off, starting from housekeeping which was not UpTo mark, cleaning was not done properly , tissue box not replaced, coffee not refilled, breakfast spread was not good and it was cold which was supposed to be hot. Reception staff was not cooperative, we asked for an upgrade of the room and we were not given. Wouldn't recommend this place to anyone. Disappointed.
Dear Neha A., Thank you for taking the time to share your impressions of your stay at our hotel. We are very sorry that the service and facilities provided did not meet your expectations. Regarding the cleaning of the rooms, we will definitely conduct a briefing on the work of houseeping. Regarding breakfast, we will also take note of your note, and we will work to fix the problem. We apologize, because this is not the level of service that we try to provide to our guests. We will do our best to make your subsequent stay more comfortable. We hope you will again provide the opportunity to welcome you to our hotel. Sincerely, Arseniy Tagaev General manager of Novotel Living Almaty Jetisu.
Hip but small
Customer review rating 4.0/5
Tommy, U. Business - Confirmed reviews ALL
Novotel has two locations in Almaty - This one (Living Jetisu) and the other one up behind Dostyk. If you want a central location with hip interior and most things by walking then this is the place. If you want high end room service, swimming pool, etc then this is not the place. For business travellers it does the trick.
Dear Torben Gregers F., Thank you for taking the time to share your experience of staying at our hotel. Also, thank you for noting the location of the hotel. We are sincerely sorry that you have encountered some inconveniences during check-in and related to cleaning in the room. We will definitely improve the work of our employees and the service provided. We apologize, because this is not the level of service that we try to offer our guests. We hope for your next visit, and that we will be able to restore your trust. Sincerely, Arseniy Tagaev General manager of Novotel Living Almaty Jetisu.
Customer review rating 4.5/5
Edwin W. Business - Confirmed reviews ALL
Like the room is well equipped.
Dear Edwin W., Let me thank you for your positive assessment! We are sincerely glad to know that you enjoyed everything and there were no problems during your stay. We will be waiting for you again as a guest! Sincerely, Arseniy Tagaev General manager of Novotel Living Almaty Jetisu.
Good location& clean rooms
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
The location is really good, the rooms are clean& cozy. The only thing was the AC. Since it was central heating, it was not possible to get room colder so it was a bit hot that I need to open the window all the time.
Dear Duygu U., Thank you for your positive assessment! We are glad to know that you appreciated the location of the hotel, as well as the cleanliness in the room. We are sorry that you have encountered some inconveniences related to the temperature in the room. Thank you for your understanding. We will be glad to see you again! Sincerely, Arseniy Tagaev General manager of Novotel Living Almaty Jetisu.
Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price