Novotel Living Almaty Jetisu 4 stars

Customer review rating (ALL Rating) 4.5/5 263 reviews

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Novotel Living Almaty Jetisu - Image 1
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Abylai Khan Avenue 55, 050004 ALMATY, Kazakhstan

Description

Hotel extras

  • Downtown location close to cultural landmarks

  • 2 saunas and a fully-equipped fitness centre

  • Apartments with kitchenettes, bathrooms, living and work areas

  • Ideal for comfortable extended and short stays

  • Smart rooms can be controlled with voice commands

Our accommodation(s)

Hotel location

Novotel Living Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Telephone
Fax +7 727 355 0355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Specialty - flavoursome grilled meat cooked in an open fire. Tasty and healthy kids' menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  263 reviews

Good stay.

Customer review rating 4.5/5

Mike S. Business - Confirmed reviews ALL

Good.

Dear Michael Herbert S., We very much appreciate your comments regarding your stay at the Novotel Living Almaty Jetisu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Amazing place

Customer review rating 5.0/5

Ali Friends - Confirmed reviews ALL

Well furnished and very cooperative staff Thank you Nuriyam and colleagues

Dear Ali A., Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had such a positive experience at our hotel. It’s wonderful to know that you found the property well-furnished and enjoyed the ambiance we’ve worked hard to create for our guests. We’re especially thrilled to hear that our staff, particularly Nuriyam and her colleagues, contributed to making your stay exceptional. Providing outstanding service and ensuring our guests feel welcomed and cared for is our top priority, and your kind words will mean a great deal to the team. We’ll be sure to share your feedback with Nuriyam and the rest of our staff to let them know their efforts are appreciated. Thank you once again for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back in the future and continuing to provide you with excellent service and a memorable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Good Location, Hospitable & efficient staff, and Great food

Customer review rating 5.0/5

Muhammed S. K. Families - Confirmed reviews ALL

We enjoyed our stay thoroughly. The hotel is in the best location to start with. The hotel and its rooms are modern with all possible amenities. The service is quick and effective. The breakfast is very good offering a wide choice of yummy food.

Dear Muhammed K., Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed the convenience of our location, the modern amenities, and our hospitable team. It’S. also great to know that our breakfast selection met your expectations with its variety of delicious options. We apologize for any inconvenience caused by the wait until 15:00 for check-in. In line with our standards, the standard check-in time is set at 15:00 to ensure each room is thoroughly prepared for incoming guests. However, as a token of appreciation for your kind feedback, we’d be pleased to offer you a complimentary early check-in from 12:00 on your next visit, upon to availability. Thank you once again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Good stay

Customer review rating 4.0/5

Natalia Business - Confirmed reviews ALL

Did not like all electronics - too much "smart home", had to call reception several time for help

Dear Ms. G., Thank you for sharing your impressions of your stay at our hotel. We apologize for the inconvenience caused by the smart home features in the room. While we aim to enhance comfort with modern technology, we understand it can sometimes be challenging. We're glad our team was able to assist you, and we'll review how we can make these systems more user-friendly in the future. Thank you for your feedback! We understand that on a business trip, certain amenities like a kitchen may not be necessary. As a combo hotel, we also offer accommodation options at our ibis section, which provides more compact, minimalist rooms at a lower price point—an excellent choice for business travelers. We hope you'll consider this option for your next stay, as it might better suit your needs. We appreciate your comments and look forward to welcoming you back! Sincerely, Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Expectional Service

Customer review rating 5.0/5

Stephen Couples - Confirmed reviews ALL

We are delighted to stay at the hotel. As our flight back is 12am midnight, at the reception Ms Nuriym has been very helpful. She initiated to borrow us the gym key for a quick shower before departure for our long flight back.

Dear Mr. L., Thank you for sharing your impressions of your stay at our hotel! We are glad that you were satisfied with your stay, and also mentioned the outstanding work of our staff! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your visit! Sincerely, Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Other web-users rate our hotel

  • 286 reviews 9.7/10 Location
  • 383 reviews 7.8/10 Room
  • 343 reviews 9/10 Service
  • 5 reviews 9.5/10 WiFi
  • 195 reviews 8.4/10 Breakfast
  • 125 reviews 8.3/10 Cleanliness
  • 111 reviews 9.7/10 Vibe
  • 87 reviews 8.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.