Novotel Living Almaty Jetisu 4 stars

Dear Naveen C. J., Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel and rooms to your satisfaction — that truly means a lot to us. We sincerely apologize for the discomfort caused by the sofa cum bed. Your safety and comfort are extremely important, and we take your comment seriously. We will immediately inspect the furniture in the room and take corrective action to ensure it meets proper safety and comfort standards. Regarding the limited vegan options in room service — thank you for highlighting this. We understand the importance of dietary preferences and are actively reviewing our menu offerings to better accommodate guests with vegan and plant-based diets. Your feedback helps us improve. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a more comfortable and accommodating experience in the future. Warm regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Sergey D., Thank you so much for your wonderful feedback! We are truly honored by your kind words about our team. Providing genuine hospitality and support to our guests is at the heart of what we do, and it means a great deal to know that it made a positive impact on your stay. We will be sure to share your comments with the entire team — they will be delighted to hear them. We look forward to welcoming you back soon and making your next stay just as enjoyable! Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Osborne M., Thank you very much for taking the time to share your experience. We are pleased to know that your stay was enjoyable and that the central location suited your needs. That is great to hear that the breakfast variety met your expectations and that our team provided helpful and timely support when needed. We always strive to create a comfortable and seamless experience for our guests, and your feedback is truly appreciated. It motivates us to continue delivering attentive service and maintaining high standards across all areas. We hope to have the pleasure of welcoming you back in the near future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Natella A., Thank you for sharing your feedback. We\'re glad to hear that you like Novotel, but we sincerely regret the issues you encountered during your stay. Your comfort is our priority, and we truly appreciate you bringing this to our attention. Please rest assured that we have informed our maintenance team to inspect and resolve these concerns, ensuring everything is in proper working order. Your feedback helps us improve, and we apologize for any inconvenience caused. We hope to welcome you back for a seamless and comfortable experience next time. Best regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Satish G., Thank you for your valuable feedback. We’re glad to hear that you had a good overall experience, and we truly appreciate your suggestions for improvement. We understand the importance of keeping groups together and will consider this in our room allocations. Your comments regarding the Indian and vegetarian menu options have been shared with our culinary team to enhance our offerings. Additionally, we apologize for the housekeeping oversight and will reinforce our linen change policy to ensure greater comfort for our guests. Your insights are important to us, and we’ll strive to improve these aspects. We hope to welcome you again for an even better stay. Best regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.