Novotel Living Almaty Jetisu 4 stars

Customer review rating (ALL Rating) 4.5/5 301 reviews

Best price
guarantee
Novotel Living Almaty Jetisu - Image 1
Novotel Living Almaty Jetisu - Image 2
Novotel Living Almaty Jetisu - Image 3
Novotel Living Almaty Jetisu - Image 4
Abylai Khan Avenue 55, 050004 ALMATY, Kazakhstan

Description

Hotel extras

  • Downtown location close to cultural landmarks

  • 2 saunas and a fully-equipped fitness centre

  • Apartments with kitchenettes, bathrooms, living and work areas

  • Ideal for comfortable extended and short stays

  • Smart rooms can be controlled with voice commands

Our accommodation(s)

Hotel location

Novotel Living Almaty Jetisu

Abylai Khan Avenue 55
050004 ALMATY
Kazakhstan

GPS:43.263162, 76.939754

Telephone
Fax +7 727 355 0355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Line Brew Reserve

Treat yourself with delicious lunch and dinner at Line Brew Reserve restaurant. Ideal place for business meetings and warm evenings in a friendly company. Specialty - flavoursome grilled meat cooked in an open fire. Tasty and healthy kids' menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  301 reviews

Customer review rating 5.0/5

Andri R. Couples - Confirmed reviews ALL

Excellent stay at Novotel Living Jetisu Almaty! A huge thank you to Albina at the front desk for her exceptionally kind and polite service—she even arranged a complimentary room upgrade for us. We loved our spacious room with a kitchenette. Having the ability to prepare simple meals and coffee made our 5-day trip so much more convenient and truly feel like a "home away from home." The location is perfect, right next to Arbat Street. Highly recommended for couples or families looking for comfort, great service, and that extra convenience, would stay again!

Dear Andri R., Thank you very much for sharing such a wonderful and detailed review. We are delighted to hear that your stay with us was enjoyable and that our location, right by Arbat Street, added convenience to your visit to Almaty. We truly appreciate your kind words about Albina. It is always gratifying to know when our team members make a positive impact, and we will gladly pass along your compliments to her. We are pleased that the complimentary upgrade contributed to an even more comfortable stay. It is great to hear that you enjoyed the spacious room with a kitchenette and that it helped create a “home away from home” feeling during your 5-day stay. Providing both comfort and convenience for our guests—whether traveling as couples, families, or solo—is one of our top priorities. Thank you for recommending us so highly. We will be happy to welcome you back on your next trip to Almaty and make your stay just as pleasant and memorable. With warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.5/5

Karan B. Families - Confirmed reviews ALL

Everything was fine. Location is amazing. Food option was average.

Dear Karan B., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our excellent location and had a comfortable stay with us. We appreciate your comment regarding the food options and will certainly take it into consideration as we continue to improve our services. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 4.0/5

Atanu S. Couples - Confirmed reviews ALL

Thanks your service is very good and stuff behavior also very good room service was excellent i am satisfied

Dear Atanu S., Thank you for taking the time to share such detailed feedback. We appreciate your comments regarding our central location and are glad to know that the service you received met your expectations. It is particularly encouraging to hear that you found our staff’s attitude commendable and that the room service was carried out to your satisfaction. Your acknowledgment of the team’s efforts is valuable and will certainly be shared with all departments involved. We strive to maintain a high standard of hospitality, and your review serves as meaningful confirmation that our team’s work contributes to a comfortable and well-organized stay for our guests. Thank you once again for your kind words. We look forward to the opportunity to welcome you back and provide you with an equally smooth and pleasant stay on your next visit. Kind regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 2.0/5

Ankit P. J. Families - Confirmed reviews ALL

The staff is not at all bothered about food preferences of vegetarians..

Dear Ankit P. J., Thank you for sharing your detailed feedback. We sincerely apologize that our breakfast service did not meet your expectations, particularly regarding vegetarian options. We understand how frustrating it must have been for you and other guests to not have your requests accommodated. Your comments have been shared with our team, and we are reviewing our procedures and menu to ensure that dietary preferences are considered more carefully, even during busy periods. We truly value your input, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide a more attentive and satisfying stay in the future. Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Customer review rating 3.5/5

Divyang S. B. Families - Confirmed reviews ALL

Rooms, services and location are ok. As an Indian Tourist there is lack of Veg Food and Breakfast, beside so many Indian tourist visited and staying .In general major Indian People never eat Non-Veg Food in Morning. kindly add Veg Food in morning breakfast like Upama , Idli, Vada, Uttapam, Aluparatha, Gobi Paratha, Paneer Paratha, Poha etc

Dear Divyang S. B., Thank you for your feedback and for sharing your suggestions. We appreciate your comments about our rooms, services, and location. We also sincerely apologize that our breakfast did not fully meet your expectations regarding vegetarian options. Your detailed suggestions for Indian vegetarian dishes are very helpful, and we will share them with our culinary team for consideration. We are always looking for ways to improve and ensure a more inclusive dining experience for all our guests. We hope to have the opportunity to welcome you again and provide an improved breakfast experience during your next stay. Warm regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Other web-users rate our hotel

  • 313 reviews 9.7/10 Location
  • 420 reviews 8.1/10 Room
  • 428 reviews 9.1/10 Service
  • 227 reviews 8.2/10 Breakfast
  • 145 reviews 8.1/10 Cleanliness
  • 112 reviews 9.5/10 Vibe
  • 81 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Almaty

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.