Dear Guest, Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed our excellent location and found the rooms comfortable. We sincerely apologize for the shortcomings you experienced with our breakfast selection, particularly the limited vegetarian options. We also regret the inconvenience caused by the air conditioning not providing sufficient cooling during your stay. We understand how uncomfortable this must have been, especially during the warmer days. Your comments regarding breakfast variety and the room temperature have been shared with the relevant teams for further attention and improvement. We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for staying with us and for your loyalty as a member. We are sorry that you were disappointed regarding the room upgrade. Please note that complimentary upgrades are offered subject to availability and depend on whether rooms in a higher category are available at the time of check-in. Unfortunately, we are not always able to guarantee an upgrade. We truly appreciate your understanding and hope to have the pleasure of welcoming you again. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your kind review! We are delighted that you enjoyed our excellent location, comfortable rooms, and high-quality service. Your positive feedback is greatly appreciated, and we look forward to welcoming you back again soon! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you had a comfortable stay at Novotel Jetisu and appreciated the spacious, clean rooms, modern amenities, and convenient location. We also appreciate your feedback regarding breakfast and will take it into consideration as we continue to improve our offerings. We hope to welcome you back for another enjoyable stay! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you very much for your kind review! We are delighted that you found your stay comfortable and enjoyed our service, especially the kitchen facilities in your room. We look forward to welcoming you back again soon! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank You for your wonderful feedback and high rating! We are delighted to know that You enjoyed your stay and appreciated our convenient location and supportive staff. We look forward to welcoming You again! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Andrew, Thank you for your kind review and for choosing Novotel Living Almaty Jetisu. We are delighted to hear that you enjoyed our excellent location and found your stay comfortable. We look forward to welcoming you again on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Kunal G., Thank you for sharing your feedback with us. We are pleased to know that you had a generally positive experience during your stay. We understand your comment regarding vegetarian options. Currently, the breakfast selection includes fresh vegetables and fruits among the buffet offerings, while dedicated vegan options are not available. We appreciate your feedback and will take your suggestion into consideration for the future. We hope to have the pleasure of welcoming you back to Novotel Living Almaty Jetisu. Sincerely, Kamalkhan Albina Guest Relations Supervisor of Novotel Living & Ibis Almaty Jetisu

Dear Anup K., Thank you for your kind review and high rating! We are pleased to know that you enjoyed your comfortable stay, our convenient location, and the friendly support of our team. Your feedback is greatly appreciated and will be shared with our colleagues. We look forward to welcoming you again! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Yogesh T. M., Thank you for your kind feedback and for rating your stay so highly. We are very pleased to hear that you found our service helpful and prompt — this is exactly the level of service we strive to provide to all our guests. We truly appreciate your comments and hope to have the pleasure of welcoming you again at Novotel Living Almaty Jetisu. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Aditya B. N., Thank you for sharing your feedback and for highlighting the convenient location and the helpfulness of the team. At the same time, we appreciate your comments regarding room cleaning and water replenishment. Please kindly note that, in line with our eco policy, housekeeping service is provided every three days by default. However, daily cleaning can be arranged upon request at any time. Regarding water, as part of our sustainability approach, rooms are equipped with reusable decanters, and drinking water is available 24/7 from dispensers located on each floor. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide an even more comfortable stay. Sincerely, Kamalkhan Albina Front Office Supervisor ibis and Novotel Living Almaty Jetisu

Dear Saleh A., Thank you for sharing your feedback and for choosing Novotel Living Almaty Jetisu. We are pleased to hear that you enjoyed our convenient location and appreciated the modern, spacious room, as well as your overall experience. At the same time, we regret that you felt the stay did not fully meet your expectations in terms of value for money. Your comment is very important to us, and we will take it into consideration as we continuously work to improve our services and guest experience. We hope to have the opportunity to welcome you again in the future and provide an even better stay. Sincerely, Kamalkhan Albina Front office Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Ansari A., Thank you very much for your message and for your valued loyalty as an Accor Gold member. We sincerely regret that we were unable to provide a complimentary upgrade during your stay. Due to the very high occupancy over your dates, there were unfortunately no rooms available in higher categories to accommodate an upgrade. Please accept our sincere apologies for any disappointment this may have caused. We truly appreciate your loyalty and hope to have the pleasure of welcoming you again soon. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Karan A. V., Thank you for your kind feedback. We are pleased to learn that you enjoyed our location and found your stay to be comfortable. It is also gratifying to know that the complimentary upgrade enhanced your overall experience. We appreciate you choosing to stay with us and look forward to the opportunity to welcome you again in the future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Rajesh N. S., Thank you for your wonderful feedback. We are truly pleased to know that your stay was both excellent and exceptionally comfortable. Creating a relaxing and enjoyable environment for our guests is our top priority, and it is very rewarding to hear that we were able to meet your expectations. We sincerely appreciate your kind words and are grateful that you chose to stay with us. Your feedback motivates our team to continue delivering high standards of service and comfort. We look forward to the pleasure of welcoming you back for another memorable stay in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Pradeep G., Thank you for sharing your positive feedback. We are pleased to know that you found our property well located and comfortable during your stay. It is also gratifying to learn that the room size and facilities met the needs of your family. We sincerely appreciate your comments and look forward to welcoming you and your family again in the future. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Hun S. T., Thank you for your kind feedback. We are delighted to hear that you had a great stay and that our staff were helpful throughout your visit. Your appreciation means a lot to our team. We look forward to welcoming you again in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Anzoom K., Thank you for your wonderful feedback. We are truly pleased to know that your stay was both excellent and exceptionally comfortable. Creating a relaxing and enjoyable environment for our guests is our top priority, and it is very rewarding to hear that we were able to meet your expectations. We sincerely appreciate your kind words and are grateful that you chose to stay with us. Your feedback motivates our team to continue delivering high standards of service and comfort. We look forward to the pleasure of welcoming you back for another memorable stay in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Ching W. C., Thank you for your kind review. We are pleased to know that you had a comfortable stay and that you appreciated both our convenient location and the breakfast. Your feedback is truly valued and encourages us to continue maintaining our standards. We look forward to welcoming you again soon! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.