Dear Michal, Thank you for sharing your feedback with us and for your loyalty as an ALL Accor Diamond member. We are sorry to hear that your stay did not fully meet your expectations, particularly regarding the room size, the rate and the lack of an upgrade. We understand that, as a valued Diamond member, you may have expected additional recognition during your stay. Room upgrades are subject to availability and unfortunately, we were unable to offer you an upgrade on this occasion. Nevertheless, we regret that the overall experience did not provide the added value you expected, especially in comparison with the rate paid. Thank you for your comments. We appreciate your continued loyalty and hope to have the opportunity to provide you with a more satisfying experience on a future visit. Kind regards, Zsolt Horváth Front Office Manager

Dear Alan, Thank you for your lovely feedback! We are delighted to hear that you enjoyed your stay, particularly the smooth check-in experience, our breakfast selection, and the Sky Bar. We are especially happy that our butter dispenser brought you and your colleagues so much joy, it is wonderful to know that even the little details can make a stay memorable! We also appreciate your comment regarding the toilet paper and are sorry that it was not as comfortable as you would have liked. Thank you for bringing this to our attention. As an ALL Accor Silver member, we truly appreciate your loyalty and are pleased that you chose to stay with us. We hope to welcome you back for another enjoyable stay in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear M., Thank you so much for your fantastic feedback! We are delighted to hear that you had such a great experience and enjoyed our friendly service, clean rooms, comfortable beds and delicious restaurant food. Your enthusiastic praise for our Front Office team is especially appreciated and we will gladly share your kind words with all our colleagues. Thank you for your encouragement and for recommending that we keep everything just as it is. Feedback like yours is a wonderful motivation for our entire team. We look forward to welcoming you back for another great stay! Kind regards, Zsolt Horváth Front Office Manager

Dear Sergiy, Thank you very much for your kind feedback! We are pleased to hear that our convenient location near the bus station suited your needs and that you enjoyed your stay with us. It is wonderful to know that you found our hotel an excellent choice for a short stay. We hope to have the pleasure of welcoming you back on your next visit! Kind regards, Zsolt Horváth Front Office Manager

Dear Xavier, Thank you very much for your wonderful feedback and recommendation! We are delighted to hear that you enjoyed your month-long stay with us and appreciated our friendly team, spacious and comfortable rooms, and varied breakfast selection. It is also great to know that our convenient public transport connections made exploring the city easy and that you enjoyed our rooftop facilities. Your kind words mean a lot to us and we will be happy to share your compliments with our team. Thank you for choosing our hotel for your extended stay. We hope to have the pleasure of welcoming you back to Budapest in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Jeanne, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near the metro, as well as the cleanliness and comfort of your room. It is also lovely to know that you appreciated our breakfast and had such a pleasant check-in experience. Thank you especially for mentioning the colleague who was there during both days of your stay and was happy to answer all your questions. Even though you do not remember her name, we will do our best to identify her and share your kind words with her. We hope to have the pleasure of welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Christian, Thank you very much for your detailed and positive feedback. We are delighted to hear that you enjoyed our gym and appreciated the cleanliness and quietness of the rooms, as well as the comfort of our beds. It is also wonderful to know that you found our team helpful, friendly and professional. A special thank you for highlighting Julianna. We will be very happy to share your kind words with her. We also appreciate your constructive comments regarding the bathroom size and the occasional crowding in the public areas, particularly during breakfast. We understand that these aspects can affect the overall comfort of your stay and will share your feedback with the relevant teams. We hope to have the pleasure of welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Mahmoud, Thank you very much for your kind feedback. We are delighted to hear that you were pleasantly surprised by your stay and that you appreciated our convenient location, clean rooms, good breakfast and friendly service. It is wonderful to know that you found your experience easy and convenient. As an ALL Accor Gold member, we truly value your loyalty and are very pleased that you chose to stay with us. We look forward to welcoming you back on your next visit to Budapest! Kind regards, Zsolt Horváth Front Office Manager

Dear MURALI A., We very much appreciate your comments regarding your stay at the TRIBE Budapest Stadium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsolt Horváth Front Office Manager

Dear Valentino, Thank you for taking the time to share your detailed feedback with us. We are sorry that we were unable to fulfil your request to move the two beds together, despite you having informed us in advance. We understand that this was an important request for your stay, and we regret that our team was not able to assist you, either that evening or the following morning. We are also sorry to hear that you found some of our colleagues insufficiently friendly, both at reception and in the restaurant. This is certainly not the level of service we aim to provide, and we will share your comments with the relevant managers for review and follow-up. Regarding the bathroom, we apologize for the insufficient amount of body lotion and, in particular, for the shower drainage issue that resulted in water leaking onto the bathroom floor. We will forward this to our housekeeping and maintenance teams so that the matter can be checked and addressed. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a smoother and more pleasant experience on a future visit. Kind regards, Zsolt Horváth Front Office Manager

Dear Pawel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Bogdan, Thank you very much for taking the time to share your detailed feedback and especially for choosing to stay with us repeatedly. We are pleased to hear that you continue to find our rooms comfortable and clean. At the same time, we are sorry that your recent stay did not meet the standards you have come to expect from us. We particularly regret your comments regarding breakfast. We understand that, after several stays, seeing the same selection each time can make the experience feel repetitive. We will share your suggestion regarding greater variety with our Food & Beverage team. We are also concerned by your observations about the breakfast area. Finding it difficult to get a clean and properly prepared table, especially at around 7:30 in the morning, is certainly not the experience we want to provide. Tables should be cleared and cleaned promptly so that arriving guests can comfortably enjoy their breakfast. We will review this with the team and reinforce the importance of consistent table service and hygiene standards. We are equally sorry to hear that you found some of our colleagues less attentive and willing to assist than expected. This is not the level of service we aim to provide and your feedback will be discussed with the relevant management team. Regarding your room preference, we understand that a balcony can make a stay more enjoyable. We are sorry that we were unable to accommodate your request on this occasion, even though the hotel did not appear busy. We will also review how such room requests are handled and communicated at reception. Thank you again for your honest feedback and most importantly, for being a returning guest. We hope to have the opportunity to welcome you back and provide you with the consistently high-quality experience you deserve. Kind regards, Zsolt Horváth Front Office Manager

Dear John, We very much appreciate your comments regarding your stay at the TRIBE Budapest Stadium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsolt Horváth Front Office Manager

Dear Lorna, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our modern and clean hotel, convenient location and easy access to public transport. It is especially pleasing to know that our friendly and helpful team contributed to a positive stay and that you found the rooms and shared areas spotless. We are also glad that you appreciated the flexibility of managing your stay through the app, as well as the option to reduce room cleaning and towel changes as part of our efforts to save water and minimise our environmental impact. Thank you once again for your kind recommendation. We hope to have the pleasure of welcoming you back soon! Kind regards, Zsolt Horváth Front Office Manager

Dear Laura, Thank you very much for your wonderful and detailed feedback! We are delighted to hear that you had an excellent stay and that our convenient location, seamless check-in and event information made your visit for the World Athletics Ultimate Championships so enjoyable. It is also wonderful to know that our team was happy to assist you with transport information. We are especially thrilled to hear such enthusiastic comments about our bed and pillows! Knowing that you had one of your best nights' sleep in a long time is the highest compliment. We will be happy to pass your kind words on to our team and, of course, we will also be happy to share information about the pillows and where they can be purchased. We are pleased that you enjoyed the spacious, modern room, bathroom, powerful shower and freshly prepared breakfast. Thank you as well for pointing out the lack of clear signage to the tea area,we will certainly look into how we can make this easier for our guests. Thank you once again for your fantastic review. We hope to have the pleasure of welcoming you back in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Don, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our stylish design, convenient location close to the metro and the quality of our restaurant. We are pleased that you had a very good dining experience and found the allergy information on our dinner menu helpful. Your suggestion regarding allergy information for the breakfast buffet is greatly appreciated. We understand how useful this information would be for guests with dietary requirements and will certainly share your feedback with the relevant team. We are also sorry to hear about the issue with the make-up mirror. We appreciate our housekeeping colleague’s efforts to provide a temporary solution and we will make sure the matter is properly addressed. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to TRIBE Budapest Stadium in the future! Kind regards, Zsolt Horváth Front Office Manager

Dear Bliss C., Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that several aspects of your stay did not meet your expectations. We sincerely apologise if the attitude of some members of our team made you feel uncomfortable or that you were treated differently from other guests. This is certainly not the level of service we aim to provide and we will share your comments with the team. We are also sorry to hear about the condition of the shower and the limescale issue. We take this matter seriously and will ask our maintenance and housekeeping teams to check the shower facilities to ensure they are functioning properly. Regarding the lack of information about the Wi-Fi, safe, gym and rooftop bar, we appreciate your feedback. We understand how useful clear and easily accessible information can be during a stayn and we will review how this information is communicated to our guests. We also regret that you found the room cramped and the power sockets difficult to access, and that the balcony view did not meet your expectations. With regard to the lift incident, please accept our apologies if this made you feel uncomfortable. Our colleagues may carry out routine security checks to ensure that only registered guests have access to the guest floors, but we understand that the way this was handled may have felt unnecessary, particularly after your extended stay with us. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and will help us improve both our facilities and the service we provide. Kind regards, Zsolt Horváth Front Office Manager

Dear Attila, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zsolt Horváth Front Office Manager

Dear Darius-Ionut, Thank you for taking the time to share your feedback. We sincerely apologize for the uncomfortable room temperature you experienced during your stay. We understand how unpleasant it must have been to arrive to a room at 28°C and then experience temperatures of around 26–28.5°C throughout the night and morning, despite having the air conditioning running. We are sorry that the air-conditioning system did not provide the comfort you expected. Your feedback is important to us, and we will share the details with our technical team so that the system can be checked and any necessary improvements can be made. We understand that maintaining a comfortable temperature is essential for a good night's sleep and we regret that this negatively affected your stay. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much more comfortable experience on a future visit. Kind regards, Zsolt Horváth Front Office Manager