Mercure Amsterdam North Station 4 stars

Customer review rating (ALL Rating) 4.8/5 1,457 reviews

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Description

Hotel extras

  • 5 minutes from Amsterdam City Centre by metro.

  • 24/7 Fitness Centre.

  • On-site paid parking facility

  • Close to A' Dam Lookout and NDSM-Warf.

  • Cozy family rooms.

Our accommodation(s)

Hotel location

Mercure Amsterdam North Station

Termini 11
1022LB AMSTERDAM
Netherlands

GPS:52.402437, 4.931234

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

RESTAURANT

Guests are welcome to use shared restaurant facility of our sister hotel. The restaurant serves quickly prepared pizzas, ideal when you are not in the mood for a heavy dinner or dinning out.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,457 reviews

Customer review rating 5.0/5

Abdulai B. Couples - Confirmed reviews ALL

Nice and clean hotel with helpful staffs

Customer review rating 4.0/5

Chik L. F. Families - Confirmed reviews ALL

Our 9-day stay was excellent overall. We are extremely grateful for the early check-in. The room size, three beds, good instant coffee, good shower, plentiful clothes hangers, great wifi, Netflix, and location were all deeply appreciated. But we need to highlight the biggest flaw: **Communication** When we needed something (eg slippers not provided or replaced, body soap empty, face towels not replaced), communicating via the webchat was extremely frustrating. The chat logs will show that you were simply not responsive, on multiple occasions! We had to solve problems ourselves, eg. - go down to the front desk to get slippers and body soap - get slippers and face towels directly from Housekeeping. That’s pretty unacceptable, especially since you don’t provide a phone in the room. The two male front desk staff we dealt with were not very professional. They looked bored, as though they didn’t want to be there. And before this email, we received another automated email from Mercure via no…, and clicking the button “Share feedback” didn’t launch any webpage at all. These gaps give us the impression that you aren’t serious about communication, and service. This aside, we were very happy with the hotel room, and were very well rested each night.

Customer review rating 4.5/5

Vanie A. Z. B. Business - Confirmed reviews ALL

super

Customer review rating 4.5/5

Natasha R. Friends - Confirmed reviews ALL

Comfortable rooms very modern and enjoyable

Customer review rating 5.0/5

Katrien K. Business - Confirmed reviews ALL

We stayed at the Mercure for 5 days this trip. We have been here before and keep coming back. The location is right by one of the Metro stations - Station Noord. The staff is very informative, helpful and your requests are handled with care. The room itself is clean, comfortable - a reasonable amount of space, with a fairly large bathroom.

Dear Katrien, Thank you for taking the time to share your experience at Mercure Amsterdam North Station. We are delighted to hear that you enjoyed our prime location and found our staff to be helpful and attentive. It is wonderful to know that you appreciated the comfort and cleanliness of your room during your stay. We look forward to welcoming you back for another enjoyable visit. Best regards, Millena | Front office Mercure Amsterdam North Station

Other web-users rate our hotel

  • 1,656 reviews 9.3/10 Location
  • 1,318 reviews 8.7/10 Room
  • 1,084 reviews 8.9/10 Service
  • 21 reviews 7.3/10 WiFi
  • 789 reviews 8.1/10 Comfort
  • 691 reviews 9.4/10 Cleanliness
  • 492 reviews 8.6/10 Breakfast
  • 334 reviews 9.4/10 Vibe

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