We had a great experience, with a lovely room and location. There were a few issue throughout however. When we had breakfast, we were shown to our table and then left for 15 minutes - we only got seen when I went up to ask for service. Not a water, not a coffee, just left. Breakfast itself was of course delicious though. Our room had a few issues which were rectified by moving - blackout blind initially wouldn’t close, then the morning after it wouldn’t open. We had called down to get this fixed in the morning and after returning to our room at 3pm, this was still not fixed. We eventually moved rooms which of course was needed, but for more than half a day we had a section of the suite in darkness. In this case I would’ve just booked a normal room! Overall however we did in fact have a great stay - the hotel is incredibly comfortable, the staff accommodating and location perfect for what we wanted to do, only these few issues were the difference for us!

The check in experience was smooth and professional. I was given a complimentary upgrade which was a great surprise as I spent alot of time in hotels and never have been offered one. The room was beautifully designed and comfortable. I usually stay at the star casino when I have to stay on the gold coast but will now be booking here moving foward. I didnt get a chance to experience much else of the hotel besides the room as I was pressed for time but will explore more next stay.

Had a nice weekend away at the Mondrian for the second time. Stayed in a 1 bedroom suite on the 24th floor with great views of the beach and Burleigh. Staff were relatively friendly, although, I felt last year there was an extra level of attention compared to our stay this year.

I really appreciate the upgrade available and easy communication via WhatsApp. Room for improvement with the comms between the spa/hotel regarding complimentary offers and also the understanding for how to operate the tech within the room. The mood lighting was great, but it was unclear how to brighten the lights when required. Appreciate the staff's service, kindness and attentiveness

Fantastic

The room we booked, the Sky Suite, exceeded expectations. However, your customer service was sorely lacking.

Everything was so clean, extremely friendly and helpful staff, new modern rooms, overall fantastic place.

My overall experience was excellent.

While aesthetically pleasing and clear in the vision they are trying to create, the overall experience unfortunately fell short of expectations. It feels as though they have tried to create something special, but the reputation and experience need time to develop, with guests ultimately determining the venue’s relevance and whether it can justify its price point from accommodation to in house food options. From the moment you walk in, the loud, overstimulating foyer next to the main restaurant and reception tucked away in the corner certainly don’t create a sense of luxury. It was difficult to hear, and the arrival experience felt more overwhelming than welcoming. The requirement for a $200-per-night bond also felt excessive. Throughout our stay, staff didn’t seem particularly interested in being helpful or genuinely friendly, which further detracted from the experience. We were not notified that the pool area would be inaccessible on the first evening due to a private function. On the second day, we then found ourselves sharing the space with an influencer event whose attendees were not hotel guests, yet seemed to receive more attention and priority than those who had paid to stay there. This was particularly disappointing, as the ability to relax and enjoy the facilities is part of what guests are paying for. On our final morning, while trying to relax poolside, we were also subjected to disruptive noise from the floor cleaner at the Haven restaurant, which further detracted from the atmosphere. Finally, details such as Palmolive hand soap pump bottles in the communal bathrooms and Coles sunscreen do little to reinforce the high-end luxury experience the venue appears to be aiming for. There is clearly a vision behind the venue, and aesthetically, it has appeal. However, luxury is about far more than appearance. It comes down to the details, the service, the atmosphere and, most importantly, how guests are made to feel. At this stage, the overall experience doesn’t quite align with the price point or the level of luxury being promised.

I received a complimentary upgrade which was appreciated and unexpected. My ocean view room was lovely. A seating option in the corner of the room that faces the ocean would be ideal. Reception area is busy, crowded, noisy and overwhelming due to co located restaurant. The pool deck was closed for two private events over our two day stay. Given we chose this hotel for that particular amenity it would have been good to have advance notice of the closure to reconsider. A few other issues presented, I was locked out of my room due to the key reader going flat. Staff exhibited an insouciance that bordered on arrogance and indifference. I think this hotel is trying quite hard to appeal to the influencer set and I’m perhaps not the right audience. On the whole, I think it has a way to go before it can be positioned as truly upmarket or boutique.

Was met with a welcome card and Loco Love Chocolates which set the level of service for our stay. Staff were very welcoming and accommodating throughout. Our room was lovely and clean. Beautiful hotel. Unfortunately, the weather was awful, so was not able to swim in the pool but otherwise would definitely stay at Mondrian again.

Great room and service

We absolutely loved your hotel and our time there! One small thing we wish to privately mention. Why don't you supply a toilet brush? Also, when our room was serviced on day two, they didn't replenish the tea bags and milk, which was disappointing the next morning as tea is our early morning ritual.

Great location but 5 days without a balcony was not ideal considering the weather wasn’t great. It just meant we had to leave the room and hang out somewhere to get fresh air. Everyone was friendly. I think the room service menu could have offered more simple options. Loved the magnesium hot tubs.

My friends and I were excited to stay at the Mondrian, upon arrival the check in area was very crowded. We loved our adjoining rooms, however, it is the little things that matter when you are paying a hefty price to stay at the Mondrian, for example, no shower caps, and no option to split beds for single guests unless you want to pay an additional fee of $75 for a roll out bed. We ate at Haven and enjoyed the food, the background music made it feel like we were at a nightclub which didn't match the fine dining experience we were trying to enjoy. Generally I am not sure the stay was worth the price tag we paid.

My overall experience at the Mondrian Gold Coast was dreadful and fell well below the standard expected of a hotel of this calibre, particularly given the amount of money spent. Upon check-in, I was overcharged, which was a disappointing start to my stay. Unfortunately, things did not improve. The restaurant service and food quality were well below expectations. I had to ask for basic items such as butter, salt and pepper, and the coffee was served cold. Housekeeping was another major disappointment. Every day, I had to request that my room be cleaned, and even after making these requests, it took hours for the service to be carried out. In the public areas, an empty Gatorade bottle remained in the foyer for the entire four days of my stay, which reflected a clear lack of attention to cleanliness and detail. We also held a wedding in the penthouse, and the condition of the venue upon arrival was simply unacceptable. The inside of the windows was covered in dirty handprints, and the chandelier was so thick with dust that it was impossible not to notice. For a venue hosting such a special occasion, this was embarrassing and completely below standard. The service during the wedding was equally disappointing. The waitstaff were inattentive, and the food was served cold and was unappetising. This significantly detracted from what should have been a memorable and enjoyable occasion. Overall, the experience was characterised by poor service, inadequate housekeeping, disappointing food and a lack of attention to detail. A hotel charging premium prices should deliver a premium experience, and unfortunately, the Mondrian Gold Coast failed on almost every level during my stay. I would not consider the experience value for money, and based on my stay, I would find it very difficult to recommend this hotel to others.

Came for work just for the night. Absolutely stunning hotel, my room was fabulous. My experience was however let down by room service. I ordered dinner which ended up costing me over $120 and when everything arrived it was ice cold. I ordered a medium rare steak, but by the time it got to my room it was well done and cold, same with the fries which sucked. I later ordered a glass of wine up to my room. I waited for an hour and it still hadn't arrives. I then called the room service line and it was finally bought up 30 minutes later - 1.5 hour wait for a glass of wine. By that point it was late and I didn't even end up drinking it. Overall it was a gorgeous place and I would stay there again. I just wouldn't even bother with room service and would head out somewhere else to eat

Beautiful hotel visually. Fantastic amenities. The restaurant Haven is very average. Ordered scallops ($15 per scallop) and they were overcooked. Pre-booked this dinner weeks in advance, it was a Saturday night. As soon as we arrived we were advised they were sold out of all lobster already. This was at 7:30, not a super late sitting. Arrived right on time and was told our table was not ready and to take a seat in the bar. A table became ready, on the very outer ring of the restaurants near the waitress station.. wasn't ideal for a pre booked dinner. Ordered the chicken chop salad as we both thought it sounded nice. It had avo all through it which my partner can't eat and wasn't listed on the menu. The prawn toast was delish. But again you only get one piece - which wasn't explained to us. No one orders one piece of prawn toast. It should at least come with 2 pieces. Did not dine in at Lito, however ordered breakfast both mornings, dessert once and lunch once to the room, and the food was great. One thing to note - room service trays should always come with salt and pepper and only did so 1 out of 3 times. The food would have been even better with a little salt... Upon check out we were told we owed $900 - as there seemed to be a random dinner charge at Lito on the Friday night (we were out at a Mexican restaurant that night.. no where near the hotel). Some other guest had put a dinner worth $600+ on our room somehow. When asked what name they had taken for this or what the signature looked like, were advised there was no info about this. Considering we had to sign and give our name to even get a coffee ordered to the room - seems odd they would let someone put their dinner on our room without a name or signature? We were not required to pay this particular charge of course in the end so that's fine (fixed up the rest of our genuine bill of course). Overall - It is a nicely designed hotel, with the proximity to the beach and local shops/restaurants etc being the number 1 highlight. However, it is way overpriced for the average service/food/experience overall. I probably won't return and will try somewhere else next trip.

Service was great. The vibe from all the staff and interactions couldnt be faulted. Really made a difference.