Mondrian Seoul Itaewon 5 stars

Customer review rating (ALL Rating) 4.5/5 2,261 reviews

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Description

Hotel extras

  • The utmost 5-star hotel experience in Seoul, Itaewon

  • Authentic, creative Mediterranean cuisine

  • Sophisticated signature drinks

  • Mondrian Seoul Itaewon is perfect for families with free kids' breakfast and stay!

  • Mondrian Seoul Itaewon is pet-friendly!

Our accommodation(s)

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Hotel location

Mondrian Seoul Itaewon

23 Jangmun Ro, Yongsan Gu
04392 SEOUL
South Korea

GPS:37.52845, 126.99309

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,261 reviews

Customer review rating 5.0/5

Constance T. Couples - Confirmed reviews ALL

We opted in for the terrific breakfast buffet, and I loved the gym and sauna facilities. The service was terrific and the location is great.

Dear Constance T., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our breakfast buffet, gym, and sauna facilities. It is gratifying to know that our service and location met your expectations. Your kind words are truly appreciated, and it is always rewarding for our team to know that our efforts contributed to a pleasant stay. We hope to have the pleasure of welcoming you back again in the near future for another memorable experience. Best Regards, Mondrian Seoul Itaewon

Customer review rating 4.0/5

Nazrin C. Families - Confirmed reviews ALL

Wonderful staff but food can be hit and miss at the restaurants

Dear Nazrin C., Thank you for taking the time to share your feedback with us. We are delighted to know that you had an enjoyable experience at Mondrian Seoul Itaewon. Your kind words are truly appreciated, and it is always rewarding for our team to know that our efforts contributed to a pleasant stay. At the same time, we sincerely regret that certain aspects did not fully meet your expectations. Your comments are truly valuable to us, and we will carefully review them with the team to ensure improvements are made. Best Regards, Mondrian Seoul Itaewon

Customer review rating 1.5/5

Joanne D. Couples - Confirmed reviews ALL

The rooms are tired, the staff are functional but not friendly and the location is not great. Advertised facilities like the outdoor pool are chargeable and the hotel prefers to look after outside guests/weddings/parties rather then paying clients.

Customer review rating 2.0/5

Dylan Couples - Confirmed reviews ALL

Dwayne the Duty Manager was good and did service recovery quickly after his staff, Jay, did a poor job in managing guest’s check-in. Jay allowed early check-in for other customers and claimed they were platinum members in which he failed to see that I am also platinum member. It wasted 4-5 hours of our time. Dwayne apologies and offered us Altitude Pool Lounge access throughout the stay but we only utilized 1 day as we preferred to be heading out. Asked for something else but there wasn’t.

Dear Dylan, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your recent stay at Mondrian Seoul Itaewon. It is our utmost priority to provide exceptional service to all our guests, and we regret that your experience did not meet this standard. We appreciate your recognition of Dwayne's efforts in service recovery. However, we are disappointed to learn that the check-in process was not handled satisfactorily. Our team is trained to ensure that all loyalty members receive the appropriate recognition and benefits, and we acknowledge the frustration this situation caused you. Your feedback regarding the check-in procedure has been noted for further review and improvement. While we are glad that you were able to enjoy access to the Altitude Pool Lounge, we understand that it may not have met your expectations as a substitute for alternative arrangements. Your suggestions are invaluable, and we will continue to strive for enhancing the guest experience. Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with the level of service you rightfully expect and deserve. Warm regards, Mondrian Seoul Itaewon

Customer review rating 1.5/5

Desmond O. Couples - Confirmed reviews ALL

Ok at best. Would not consider this a 5 star hotel at all. When checking in, I mentioned to the staff I was here to celebrate the birthday of my guest. Staff just replied ok and moved on. Toilet floor would get flooded everyone someone took a shower. Breakfast buffet’s selection was lacking in variety. Selection barely changed in the 3 days I stayed. Lifts were malfunctioning all the time. Lift door couldn’t close. Buttons malfunctioning. Lift stopping midway with selected floor getting deselected. Had credits for bar by the pool but staff were having lunch so no one was manning the bar so we had to forego the drinks.

Dear Desmond O., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Seoul Itaewon. I appreciate your comments, as they provide us with valuable insights that contribute to our ongoing efforts to enhance our services and facilities. I am pleased to hear that you found your stay comfortable; however, I regret to learn that your experience did not meet your expectations in several key areas. I would like to express my sincere apologies. Thank you once again for your constructive feedback. It is through comments like yours that we can continue to grow and improve. We hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Warm regards, Mondrian Seoul Itaewon

Other web-users rate our hotel

  • 801 reviews 7.9/10 Location
  • 1,265 reviews 6.4/10 Room
  • 1,322 reviews 8.3/10 Service
  • 13 reviews 7.3/10 WiFi
  • 755 reviews 7.6/10 Amenities
  • 699 reviews 8.8/10 Vibe
  • 560 reviews 4.4/10 Comfort
  • 421 reviews 7.2/10 Cleanliness

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