Overall it is comfortable stay for family

First of all, it was a bit far from the centre which made accessibility to key spots in Doha a bit difficult. Secondly and most importantly, the quanitity and the choice of food both in the main restaurant and in across-the-pool bars are quite limited especially considering that it is Rixos hotel... any average hotel in Turkiye serves 10-15 times better in terms of food, also I would recommend to organize different cuisine days during dinner for every day because after 2 days it becomes obvious that everything is quite the same and it becomes boring.. beach loungers are very dirty, I havent seen them clean for a single day, that is not acceptable at all for a brand like Rixos. What I noticed and what surprised me in a bad sense of this word is that there was no entertainment programs at the evenings, there was no amphitheatre, no any activities across the pool, dance shows, culture nights like in any 5 star premium hotel.......

Ms Sofia greeted us at the front desk. Superb service and we had great fun at the water park. Food was also 5 stars

Everything was amazing. However the buffet food - lunch, dinner and breakfast was very underwhelming.

The only concern is the elevator not operating in different floors Me and my sister couldn't go to each others' rooms

Thank you very much

It was a great staycation my family enjoyed our stay and it was worth it. The only issue we faced was the delay check ins because rooms are still not available.

1- Crowded and slow moving reception and due to lack of employees. 2- poor arrangement for the steakhouse reservation experience. (Fully booked all days) Although it was noted that the restaurant was not fully crowded. This should be associated with room bookings ensuring at least 1 time guaranteed booking and up to the customer to cancel the reservation.

We had a lovely stay at your resort and enjoyed our time. Service was great but feel that it can be improved in certain areas and the maintenance around the property should be paid a bit more attention

There were several moments during this stay when the experience became genuinely unpleasant. Not because of one major incident, but because of the accumulation of small things that should simply work at a resort of this level: the bathroom smell and lack of hot water, unanswered calls, lost reservations, repeatedly having to ask for basic items, inconsistent food quality, and unexpected limitations within the all-inclusive concept. When you are travelling with children and choose a resort specifically to make the holiday easy and enjoyable, these things gradually take away from the experience. Instead of relaxing and enjoying the stay, we found ourselves repeatedly following up, explaining, waiting and asking for things that should have been handled proactively. That was probably the most disappointing part of the entire stay. 1. Arrival: A Great Start The arrival experience was genuinely good. A special thank you to Arshad from the Bell Desk, Ibrahim at Reception, and the entire Valet team. They were professional, welcoming, and efficient, and they immediately created a positive first impression. Unfortunately, the experience became very different once we reached the room. 2. The Executive Suite: Beautiful Room, Serious Bathroom Problems The Executive Suite itself was clean and well presented. The problem was the bathroom. The bathroom ventilation was a major issue. There was a persistent sewage/plumbing smell mixed with humidity, making the bathroom unpleasant to use. We contacted the hotel for assistance, but the phone was not answered, so eventually we had to open the window and manage the situation ourselves. The bathtub created another problem. There was a water leak, no hot water, and extremely weak water pressure. With children, having a properly functioning bathtub and hot water is not a luxury, it is a basic expectation. These are issues that should have been identified before the room was released to a guest. 3. Food & Beverage: Plenty of Choice, But Too Much Friction The all-inclusive concept sounds fantastic for a family, but the execution left us frustrated on several occasions. Restaurant service: Despite visiting the restaurants repeatedly during our stay, we were asked for our room number almost every time. There seemed to be very little recognition or personalization. After several meals, repeatedly being asked the same basic question becomes frustrating, particularly when travelling with children. Minibar: The minibar selection was surprisingly limited: a few soft drinks, one bag of chips, soda water, Rani juice and chocolate milk. For an all-inclusive family resort, we expected something more thoughtfully stocked. Ice: We needed ice for our water bottles before heading to the waterpark. We called room service, waited, called again. A simple request and waiting indefinitely. 4. The Main Buffet The buffet certainly offers a large variety of food, particularly at breakfast. However, lunch and dinner were inconsistent. Quantity and variety were there, but the quality and taste did not consistently match what we expected from a resort of this category. The pastry selection was particularly disappointing and, for us, one of the weakest parts of the dining experience in the entire outlets. 5. The Steakhouse Restaurant: The Most Frustrating Experience This was probably the clearest example of the service issues we experienced. On our first day, we went personally to the restaurant to make a reservation for two days later at 8:00 PM. It took approximately 15 minutes standing at the restaurant reception before the booking was finally confirmed. Two days later, I called to move the reservation from 8:00 PM to 9:00 PM. I was then told that our reservation had been lost. We were told they could make an “exception” and put us back at 8:00 PM, while 9:00 PM was supposedly fully booked. We accepted the 8:00 PM time and went to the restaurant. The surprising part? The restaurant remained largely empty, with plenty of tables available well into the evening. That naturally raises the question: if 9:00 PM was fully booked, why was the restaurant still so empty? More importantly, losing a confirmed reservation should not happen in the first place. 6. The Steakhouse Menu for All-Inclusive Guests Another disappointment was discovering that the all-inclusive package did not provide access to the same quality of meat available on the premium menu. If you want Black Angus or certain premium cuts, you are asked to pay extra. Of course, hotels can structure their packages however they choose. But this should be made very clear when selling the all-inclusive experience, because “all-inclusive” creates a certain expectation for guests. Anyway, we are entitled to two invitations, but it doesn’t worth another visit. 7. The Lobby Café: The Best Dessert Came With a Surprise One of the funniest moments of the trip happened at the Lobby Café. We saw beautiful tiramisu and macarons and decided to order them, honestly, among the best things we found but they asked us to pay for (they are not included in the all-inclusive). Apparently, the things we actually enjoyed most were not included in our all-inclusive package. Again, this is not necessarily a problem if it is clearly communicated. But after paying for an all-inclusive family stay, discovering additional charges only after ordering can be frustrating. 8. Housekeeping: Not Enough for a Family Room Housekeeping was another area where the experience did not match the needs of a family. We were staying as a family with children, yet towels and amenities were often provided as though the room were occupied by far fewer people. We repeatedly had to request additional towels and amenities rather than having them replenished appropriately. For a family resort at this level, housekeeping should anticipate family requirements rather than waiting for guests to repeatedly ask. 9. Then Came the Waterpark:And Everything Changed Interestingly, the best part of our experience was the waterpark. The contrast was remarkable. The waterpark team made us feel genuinely welcomed every time. They were attentive, friendly and consistently positive with the children. A special thank you to Celine, and the Moroccan bartender in the pool bar who welcomed us and the kids warmly every time we visited. They made us feel recognized and genuinely cared for. And the lifeguards deserve special recognition. They were attentive, welcoming and fantastic with the children. 10. Laila: A Genuine Effort at the End I also want to recognize Ms. Laila, the Guest Experience Manager. Unfortunately, we only really crossed paths with her toward the end of our stay, but once she became involved, she made a genuine effort to listen, address our concerns and improve the experience before we left. I only wish that level of guest engagement had happened earlier in the stay. What makes this review difficult to write is that the hotel clearly has good people. Arshad, Ibrahim, the valet team, Celine, the waterpark lifeguards and Laila all made a positive impression on us. The problem was not the absence of good employees. It was the inconsistency of the overall guest experience.

9 night stay, very relaxing & enjoyable

Happy my child enjoyed my family happy im happy will do these experience and thanks to layla for warm hospitality.

Room is clean new and modern. my biggest concern was the food especially Lunch and Dinner. there are verity types of food but I would not say that food is delicious, taste is below decent comparing to other rixos.

the hotel is great and the service was ok except for some incidents which it was new to me in my entire life staying in 5 star hotels, 1- i was staying in another hotel and it was old and far away from family activities attractions so i drove to this hotel and when i arrived i asked for room, the receptionist looked shocked and called someone how did a reservation through the phone. awkward but it is ok 2- when i registered and paid i was told i can check in at 3pm and it was 1 pm and with smile she said i told you you will have your room at 3pm which wasnt true. and the booking applications are filled with vacant rooms. 3- she offered nicely that we can spend those 2 hours by the pool and i asked if we can access the waterpark and again things went awkward she said you can use the access once per day of your stay so if im checking out tomorrow i cant access the waterpark again. so we choose to go the next day since it closes 5pm. 4- hotel residents have wrist band where they get beverages for free in the pool bar and i was not offered one and i paid for it while we were waiting for our room. 5- we got the room 3:40pm and i had once of the funniest discussion with a hotel receptionist in 20 years. at 3 pm i went to him and asked for the keys and he replied "it isnt ready yet" i asked why he said some of their guests check out late, normally i would say "on my expense?" surprisingly he said yes. so i told him here you should apologize and start offering compensations the answer was "sure when we give you the room" again i said "no it doesn't work this way, you offer now" long story short, i got late check out looool. 6- had a great night at the hotel comfy beds and quiet night with premium pillows. at the morning we went to have breakfast again awkward moment, when we were entering a lady asked us if we are staying in the hotel i said yes she asked for our room number. to me it is fine till i noticed people are entering without anyone asking them and here i said "what about these people entering without being asked" she ignored me and said "your room number" i gave her the room number she was holding a 1928 guest list and writing on it with prisoner like strike counting looooooooooooool. i was laughing then she said you can enter, the cuisine was delicious and the variation a true 5 star hotel. 7- my children decided to go the the open pool till the waterpark opens and i learned my listen and went to the reception again to get the hand bands, the awkwardness there every time. me" Hello" in English the lady "hello how i can help you" in Arabic, me " we did not get the hand bands" the lady "your room number", me again telling the room number it was in second floor so i said 2 and my room number she said not it is 4 digits so i said 20 then my room number she said no we dont have 20 only 22 if you are staying in second floor.. i mean why a guest would waste 5 minutes arguing with hotel staff about how they numbered their floors, anyway she found my room and said you need the bands i said yes to access the waterpark and get water in the pool bar, she said you can access the park and wait you upgraded your room? and she started to ask and answer herself while im watching then volllllaaaa she said you are upgraded here your bands. i was like am i being pranked in this hotel? "btw every guest in the hotel has it" 8- went to the waterpark finally and had great time and again awkward moments, by the wave pool i was watching my kids and smoking on our spot some guy came and said you cant smoke here i said we are literally in open area and no sign saying no smoking he said you can smoke there and pointed to the kids water area and said here family section????? i was laughing and said this is the kids area you want me to smoke there????? then he said yes this is the smoking area and left. so i quitted smoking that day thanks to rixos and their staff. 9- when we were going back to the room to shower and leave to saudi arabia the manager talked to me she was nice and said we want you to be comfortable i do appreciate this but im 10 minutes from departing. verdict: clean nice hotel and kids friendly " except the smoking dispute" but their staff are waaaaaaaaaaaaaaaay under-trained for 5 star hotel. at least the ones i delt with. and dont wait them to offer you things or tell you what is your gadgets you ask for it and never take a no as an answer because you we will get the "oooh you are right here you go sir". would i stay again, yes because my children loved it but next time i will spend more time having fun with the staff as im fine with this attitude just didnt expect it from such hotel but next time im ready and game on.

I had a wonderful three-night stay at Rixos. A big thank you to the reception, concierge, and housekeeping teams for their excellent service, professionalism, and quick response. The check-in and check-out were smooth, and the staff were always friendly and helpful. My only concern was the restaurant service. The service could be faster, and some tables were left unclean for too long. Plates, glasses, and cutlery were not always available, and on a few occasions I had to ask staff several times or get the cutlery myself. I also noticed some cleanliness issues with plates and glasses as well as the glasses smells The children’s food options were also quite limited, and I would appreciate seeing more choices added. Overall, it was a great stay, and I hope the management considers these comments as constructive feedback to further improve the dining experience. I would definitely be happy to return.

Great Experience

Everything was good and expected only the buffet it wasn't that expected

As usual perfect

We loved it but the biggest problem was that there isn’t enough sun loungers or parasols to escape the blazing sunshine. Not enough at all for the amount of guests. The beach was the same. Only three loungers had parasols and the rest of the beds didn’t even have cushions on them.