Rixos Premium Qetaifan Island North 5 stars

Customer review rating (ALL Rating) 4.1/5 849 reviews

Rixos Premium Qetaifan Island North - Image 1
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Qetaifan Island North, Street 529 Zone 69, Lusail City, 2977 DOHA, Qatar

Description

Hotel extras

  • Entertainment destination along with Turkish Hospitality and services.

  • Rixos Premium Qetaifan Island North is the ultimate All-inclusive vacation destination.

  • Beach Front Villa Experience

  • Rixy Club

  • Entertainment

Our accommodation(s)

Hotel location

Rixos Premium Qetaifan Island North

Qetaifan Island North, Street 529 Zone 69, Lusail City
2977 DOHA
Qatar

GPS:25.4320557, 51.5306214

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  849 reviews

Customer review rating 4.0/5

Fouad N. Business - Confirmed reviews ALL

It was great stay

Dear Fouad N., Thank you for your kind words regarding your stay at Rixos Premium Qetaifan Island North. We are delighted to hear that you found your experience comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Rixos Premium Qetaifan Island North

Customer review rating 4.0/5

Ismail T. Business - Confirmed reviews ALL

i had a very pleasant experience overall, everything was comfortable and the staff was friendly and helpful, i would definitely consider staying again.

Dear Ismail T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff attentive. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Rixos Premium Qetaifan Island North

Customer review rating 2.5/5

Katarzyna S. S. Couples - Confirmed reviews ALL

Very disappointed for the money paid. Although the hotel is new, the room looks tired, and overused, couple things in the room didn't work, air-conditioning, no hot water at some times, only the toilet phone working, power socket in thw bathroom not working, however the bed!! One of the best sleep I had in a hotel!! Felt like we were in a wrong place, I am not a racist but, the hotel personel ( reception and restaurant) should speak English before judging and taking us for Russians. We felt like we are the only European people in the hotel and doesn't belong to the place, beside the spa personel, which was fantastic from reception to massage therapist - thank you! The food selection huge, but only average (beautiful lentil soup and foccacia). The birds sitting on top the bakery station was a big no for us. We were expecting something better from the 5 star hotel and for this money! Overall experience very poor. This is not what we were expecting being in the Qatar. I will definitely come back but to a different hotel.

Dear Katarzyna S. S., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Qetaifan Island North. We regret to hear that your experience did not meet your expectations. We appreciate your comments about the condition of your room and sincerely apologize for the issues you faced, such as the air conditioning and hot water. Your insights are valuable as we strive to enhance our facilities. Additionally, we are pleased to hear that you enjoyed the quality of your sleep. Regarding the language proficiency of our staff, we understand the importance of effective communication and will review our training programs to ensure all guests feel welcome. We are also glad that you found our spa services to be satisfactory. While we aim to provide diverse culinary experiences, we acknowledge your feedback about the food selection and will address this with our culinary team. We take your comments seriously as we continue to improve our offerings. Thank you once again for your feedback, and we hope you will consider giving us another opportunity in the future. Best regards, Rixos Premium Qetaifan Island North

Customer review rating 4.5/5

Estelle M. Couples - Confirmed reviews ALL

Hotel is beautiful, staff extremely friendly and attentive. The only negative experience was in the main dining room. Food was fine and a good selection however it was more like a crèche. Children running around playing games whilst people are carrying hot food. Poor behaviour going unchallenged by parents or staff. It wasn’t a relaxing experience at all.

Dear Estelle M., Thank you for your kind words regarding our staff and the beauty of our hotel. We are pleased to hear that you enjoyed your stay. However, we sincerely apologize for the discomfort you experienced in the main dining room due to the behavior of children. We strive to create a relaxing environment for all our guests, and your feedback is invaluable in helping us enhance this experience. We appreciate your understanding and hope to welcome you back for a more enjoyable visit. Best regards, Rixos Premium Qetaifan Island North

Customer review rating 2.0/5

Mohammed Y. A. A. H. Families - Confirmed reviews ALL

Unfortunately, my experience at your hotel was poor from the very first night. Upon check-in, a front desk employee of Turkish nationality completed the reservation and assured us that our requests would be handled. It was clearly agreed that the room would be changed and that I would be provided with a double bed. However, the following day I was surprised to be informed by another front desk employee that no rooms were available. After a long discussion, a supervisor—her name I believe is Dana, of Jordanian or Palestinian nationality—was called. At this point, the situation became significantly worse. She responded in an unprofessional manner and made no real effort to assist or find a solution. I was left with only one option: to leave the hotel. Moreover, my room was locked, and I was not even able to enter it, despite the fact that I had planned to stay until the end of my reservation based on the promises made by the previous employee. By coincidence, I later met Ibrahim. After explaining the situation to him, he managed to resolve the issue within just 20 minutes. It turned out that a double-bed room was indeed available, ready for check-in, and with a much better view than the previous room. This raises serious concerns. I do not understand whether this is the standard way guests are treated, whether rooms with better views are allocated based on certain criteria, or whether guests are asked to leave under the claim that no rooms are available—only for rooms to suddenly become available within minutes, which happened in the short time between my conversation with Dana and meeting Ibrahim. Overall, this experience has left a very negative impression and will strongly affect my decision to return to this hotel, whether in Qatar or in Turkey. I sincerely hope this matter is not ignored and that I receive a proper response and follow-up from your management team.

Dear Mohammed Y. A. A. H., Thank you for sharing your feedback regarding your recent stay with us. I would like to express my sincere apologies for the challenges you encountered during your check-in process and the subsequent interactions with our team. It is disheartening to learn that your expectations were not met, particularly regarding room availability and the service provided by our staff. We strive to ensure that every guest feels valued and attended to, and I regret that we fell short in your case. Your experience with our front desk staff and the differing information provided is concerning, and I appreciate you bringing this to our attention. We will review the situation to understand how we can enhance our communication and service consistency in the future. I am pleased to hear that Ibrahim was able to resolve the issue promptly and provide you with a more satisfactory room. Your feedback is essential for our continuous improvement, and I assure you that it will be taken seriously. Thank you once again for your comments, and I hope you will reconsider us for future stays. Best regards, Rixos Premium Qetaifan Island North

Other web-users rate our hotel

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