Rixos Premium Qetaifan Island North 5 stars

Customer review rating (ALL Rating) 4.1/5 815 reviews

Rixos Premium Qetaifan Island North - Image 1
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Qetaifan Island North, Street 529 Zone 69, Lusail City, 2977 DOHA, Qatar

Description

Hotel extras

  • Entertainment destination along with Turkish Hospitality and services.

  • Rixos Premium Qetaifan Island North is the ultimate All-inclusive vacation destination.

  • Beach Front Villa Experience

  • Rixy Club

  • Entertainment

Our accommodation(s)

Hotel location

Rixos Premium Qetaifan Island North

Qetaifan Island North, Street 529 Zone 69, Lusail City
2977 DOHA
Qatar

GPS:25.4320557, 51.5306214

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  815 reviews

Customer review rating 3.5/5

Dana A. Families - Confirmed reviews ALL

the food was very good and the room is nice

Dear Dana A., Thank you for your feedback regarding your recent stay. While we are pleased to hear you enjoyed our location, food, and room quality, we regret that your experience did not meet all of your expectations. We appreciate your insights as they help us improve. Best regards, Rixos Premium Qetaifan Island North

Customer review rating 4.0/5

Thierry G. Families - Confirmed reviews ALL

We have enjoyed very much our end of the year holidays in this beautiful hotel. Rooms are very comfortable, spacious and newly equipped (the hotel is quite recent). Food options and restaurants were excellent. The water park has an additional appeal when travelling with children. Staff was very kind, but in some cases not very professionally doing their job. Some repairs were needed (leaking toilet, dysfunctional mini-bar fridge, etc.). Despite of us asking for repairs, this has not been done during our 7 nights stay. As we were leaving early in the morning, we have requested at the reception a breakfast package for 4 people (2 adults and 2 children) a day before. The breakfast pack and its order has been confirmed by the receptionist and we were reassured that the package with some fruits and pastries will be available as from 5.00 am on the day of the departure. However, when we were checking out, the receptionist just told us that there was no breakfast for us. He kept us waiting for 10 minutes, then another 5 minutes and at the end, we did not receive anything and left for the airport with a delay. This was an extremely disappointing end of our lovely family holidays. Especially children were disappointed and left hungry, while we, the adults left frustrated. I would have not expected this situation to happen at a 5 star resort, part of All Accor. I have asked for a compensation, but no response.

Dear Thierry G., Thank you for taking the time to share your experience regarding your recent stay at Rixos Premium Qetaifan Island North. We are delighted to hear that you found our property to be beautiful, comfortable, and luxurious, and that you enjoyed our food options and the water park, especially with your children. However, I sincerely apologize for the inconveniences you encountered during your stay. It is concerning to learn about the maintenance issues you mentioned, as well as the miscommunication regarding your breakfast package. We strive for excellence in our service, and it is clear that we fell short in this instance. Please be assured that your feedback is taken seriously, and it will be reviewed with the relevant teams to enhance our service delivery. We appreciate your understanding and patience, and I hope you will consider giving us another opportunity in the future to provide you and your family with the exceptional experience we aim to deliver. Best Regards, Rixos Premium Qetaifan Island North

Customer review rating 3.0/5

Blaesi F. A. Families - Confirmed reviews ALL

+ clean + nice rooms + very friendly staff + direct access to the water park + serves alcoholic beverages - food is almost every day exact the same - buffet is crowded, not much space

Dear Blaesi F. A., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the cleanliness, room quality, and the friendliness of our staff. However, we acknowledge your concerns about the variety of food and the crowded buffet area. Your insights are valued as we strive to enhance our guest experience. Best regards, Rixos Premium Qetaifan Island North

Customer review rating 3.5/5

Spoogmai A. Families - Confirmed reviews ALL

The hotel is lovely but more of a 4 star than a 5 star experience

Dear Spoogmai A., Thank you for your feedback regarding your recent stay. We appreciate your kind words about the hotel's ambiance. We strive to provide a five-star experience, and your comments will be taken into consideration as we continuously enhance our services. Best regards, Rixos Premium Qetaifan Island North

Customer review rating 2.0/5

Mehmet N. Families - Confirmed reviews ALL

Unfortunately, our stay at Rixos Qetaifan was a disappointment and the only regret of our trip. While individual staff members were kind and well-intentioned, the overall organisation and system of the hotel were very weak. The hotel felt confusing and poorly managed, and obtaining basic information required repeated requests. Apart from the grills, the food quality was quite low for an all-inclusive resort. Compared to other Rixos properties we have stayed at, such as Rixos Sharm El Sheikh or Rixos Antalya, this experience was significantly below expectations. One positive note was Ms Rukiye, who genuinely tried to assist us, but overall this property does not reflect the true Rixos standards.

Dear Mehmet N., Thank you for sharing your feedback regarding your recent stay at Rixos Premium Qetaifan Island North. We sincerely apologize for the disappointment you experienced during your visit. It is disheartening to learn that you found our organization and information systems to be lacking, and we appreciate your insights as they highlight areas for improvement. We are pleased to hear that Ms. Rukiye made a positive impression with her efforts to assist you. However, we regret that the overall experience did not meet the high standards expected of our brand, particularly in comparison to your previous stays at other Rixos properties. Please know that your comments regarding food quality have been duly noted, as we continually strive to enhance our offerings. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide you with the exceptional experience that Rixos is known for. Best Regards, Rixos Premium Qetaifan Island North

Other web-users rate our hotel

  • 249 reviews 6.9/10 Location
  • 573 reviews 6.2/10 Room
  • 1,284 reviews 7.5/10 Service
  • 714 reviews 6.9/10 Food
  • 463 reviews 7.6/10 Amenities
  • 255 reviews 5.8/10 Cleanliness
  • 209 reviews 6.7/10 Value
  • 197 reviews 5.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.