Raffles Doha 5 stars

Customer review rating (ALL Rating) 4.6/5 873 reviews

Best price
guarantee
Raffles Doha - Image 1
Raffles Doha - Image 2
Raffles Doha - Image 3
Raffles Doha - Image 4
Marina District, Lusail City, 4747 DOHA, Qatar

Description

Hotel extras

  • Ultra-luxury suites, featuring terraces with stunning views of the city or the Arabian Gulf.

  • Situated on the waterfront and in Katara Towers, Doha's most iconic and outstanding landmark.

  • A private Raffles Butler to personalize and elevate your stay, anticipating your every need.

  • Spectacular restaurants and bars.

  • A restorative spa for bespoke wellness rituals and advanced scientific skincare.

Our accommodation(s)

Hotel location

Raffles Doha

Marina District, Lusail City
4747 DOHA
Qatar

GPS:25.38953, 51.5315

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  873 reviews

Customer review rating 2.5/5

Stijn A. Couples - Confirmed reviews ALL

The rooms are very beautiful and exceptionally clean. The housekeeping service was outstanding, and the lobby itself is very nice. The staff were generally friendly. However, our overall experience was disappointing. The rooftop pool (heated pool and heated jacuzzi with a beautiful view) was closed for five consecutive days without any prior notice. When we arrived at the pool area in our bathing suits we were informed on-site that we could not enter due to an event. Only later did we learn that the pool had been closed for maintenance. There is a pool on the lower deck, but it is not heated, despite staff stating that it was. Additionally, there is no sun at this pool after 1:00 PM, which significantly limits its usability. After submitting a complaint, the front desk informed us that we would receive a “surprise” as compensation. We left our room around 7:00 PM (as they requested) and returned at 10:00 PM, but nothing had been provided. We were told this was forgotten due to the event and that management would follow up with us. Despite staying three more nights after this promise, management never contacted us. During our six-night stay, the hotel hosted multiple events, including a wedding, which made the lobby extremely crowded and chaotic. There was little attention given to hotel guests, and elevator wait times were excessively long. It felt as though the hotel prioritized non-guests attending events over paying guests staying at the property. Due to these issues and the lack of follow-up from management, I was not satisfied with my stay and would not recommend this hotel.

Customer review rating 4.5/5

Adetokunbo A. U. Couples - Confirmed reviews ALL

Satisfying, feels like home, sweet and look forward to another visit

Customer review rating 2.0/5

Ibrahim A. Families - Confirmed reviews ALL

We were excited at first, but the service was poor and management was unresponsive. I considered leaving the hotel, but finding an alternative was difficult since the deposit had already been paid.

Dear Mr A., Thank you so much for taking the time to share your feedback following your stay with us. We are truly sorry to hear about the challenges you experienced, and we deeply regret that your visit did not meet the high standards we strive to uphold. We completely understand your disappointment and sincerely apologize for the issues you encountered with both the butler service and in-suite dining. As custodians of this hotel, we hold ourselves to the highest levels of service, and it is clear we fell short in several areas during your stay. Please accept our heartfelt apologies that, on this occasion, we were unable to provide the seamless and memorable experience you rightfully expected from Raffles Doha. We are also truly sorry to hear that you felt unaddressed by management, this is certainly not the level of care we wish to provide to our valued guests. Please rest assured that your concerns have been shared with our team, and we are taking immediate action to improve our communication and service standards, particularly around in-suite dining and guest assistance. We fully understand how frustrating this must have been, especially after looking forward to your stay. We sincerely hope you will allow us the opportunity to make things right in the future. When your travels bring you back to Doha, please feel free to reach out directly to me. It would be my absolute pleasure to personally assist with your stay arrangements. Once again, we offer our deepest apologies for the inconveniences you encountered. Your feedback is truly invaluable to us, and we are grateful for your feedback, which will help us improve. Warm regards, Jerrlyn Quality Manager Raffles Doha

Customer review rating 0.5/5

Heather W. Business - Confirmed reviews ALL

We’ve stayed at this raffles before and other raffles and we’re honestly appalled by the staff and service. Michelin restaurant staff was incredibly unprofessional. We were sat by the kitchen and could hear the staff watching television in the kitchen. Staff was untrained and un knowledgeable. When I asked about the $200 bottle of wine we ordered, the waiter simply said - it’s a dry red wine. We had numerous issues with our laundry service. We were never given a butler and even when I mentioned we had no point of contact, we were still not given a butler. When our bottle of wine we ordered never came after calling 3 times along with a room service order for a beer not coming- I went down to speak to someone at the front desk. He followed up and told me he would look for the night manager to talk to me. I told him it was late, and I didn’t want to speak to anyone else that evening and to call in the morning. Regardless the night manager called anyways. I told him I was going to bed and to have someone call me in the morning. In the morning there was zero follow up. No manager called. After more issues - we called to talk to someone and the head butler came up. My husband conveyed all our issues. Meanwhile another manager called on the phone. I told her we don’t want to rehash everything again and to speak to the head butler to have him fill her in. My husband and I are starting a new luxury travel agency and honesty, I would never send a client to this Raffles. You’d think after all the issues we had something would have been done. All that was done was the manager left her card along with a toiletry bad and some luggage tags. Lame.

Dear Ms W., Thank you for taking the time to share such detailed feedback following your stay with us. We deeply regret to hear about the challenges you encountered during your visit, and we are truly sorry for the shortcomings in service that you experienced. As custodians of this hotel, we hold ourselves to the highest standards of service, and it is clear we fell short in several areas during your stay. Please accept our sincere apologies that on this occasion we fell short of delivering the experience you rightfully expected from Raffles Doha. I am particularly sorry for the issues you faced with in-room service, the lack of proactive communication, and the disappointing experience at our Michelin restaurant. What you have described is certainly not reflective of the level of service we aim to provide, and I completely understand your frustration. The concerns around unfulfilled requests and lack of follow-through are being taken very seriously, and we are taking immediate steps to ensure that this does not happen again. We also deeply regret that you felt there was a lack of response and that the follow-up after your conversation with our night manager did not meet your expectations. We understand how important it is for our guests to feel heard and supported, and we can only imagine how frustrating this must have been for you. Your feedback has been shared with our team as a valuable reminder of the importance of personalized and proactive service. I also understand that our Hotel Manager, Duncan, has since reached out to you personally to further address your concerns. We know how disheartening this must have been, especially considering your experience in the luxury travel industry. We genuinely hope you will consider giving us another chance to restore your trust in Raffles Doha. If your travels bring you back to Doha, please feel free to reach out directly to Duncan or myself. It would be our absolute pleasure to assist you with your stay arrangements. Thank you once again for taking the time to share this valuable insights with us. Warm regards, Jerrlyn Quality Manager Raffles Doha

Customer review rating 5.0/5

Rashid A. Couples - Confirmed reviews ALL

This is by far the best hotel experience in Qatar 🇶🇦 from the moment of check in with mr.Kamil ans ms.Marilu they welcomed me and help me with my check in + upgraded my room to another category sftrrthey showed me the room and explained all the facilities inside the hotel .

Dear Mr A., Thank you so much for your wonderful review! We are truly delighted to hear that your stay at Raffles Doha was such a memorable experience. It is especially heartwarming to hear that Kamil and Marilu welcomed you so warmly at check-in and assisted with your room upgrade. We are thrilled that they, along with Marcio, were able to provide a level of care and attention that left such a positive impression on you. Your recognition of their efforts means a great deal to our team and they will be overjoyed to know they contributed to making your stay exceptional. We are also pleased that you had the opportunity to enjoy and explore all the facilities our hotel has to offer. At Raffles Doha, we strive to create not just a stay, but a truly memorable experience, and it brings us immense joy to know we achieved that during your visit. Thank you again for your kind words and for highlighting our team’s dedication to service. We cannot wait to welcome you back to your home at Raffles Doha for another enchanting experience soon! Warm regards, Jerrlyn Quality Manager Raffles Doha

Other web-users rate our hotel

  • 166 reviews 8.5/10 Location
  • 604 reviews 8.2/10 Room
  • 974 reviews 8.2/10 Service
  • 7 reviews 4.6/10 WiFi
  • 456 reviews 9.7/10 Vibe
  • 318 reviews 8.5/10 Amenities
  • 138 reviews 8.4/10 Breakfast
  • 119 reviews 6.3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Doha