Dear Lall N. S., Thank you for your wonderful feedback. We are delighted to hear that you and your daughter had an unforgettable experience at Raffles Doha. Our team takes great pride in providing exceptional service, and it is gratifying to know that they made your stay special. Best regards, Aghiles Klaleche Front Office Manager Raffles Doha

Dear Jasser R., Thank you for your kind words regarding your daughter's birthday celebration at Raffles Doha. We are delighted to hear that we could contribute to making this special occasion memorable for you and your family. Kind regards, Aghiles Klaleche Front Office Manager Raffles Doha

Dear Mr. A., Thank you for taking the time to share your thoughtful feedback following your recent stay at Raffles Doha. We are delighted to know that you enjoyed the anniversary arrangement and that the atmosphere we created contributed to making this special occasion memorable. It is always our privilege to be entrusted with such meaningful celebrations, and we are pleased that this aspect of your experience met your expectations. That said, we sincerely regret that other elements of your stay did not reflect the level of excellence we strive to deliver. In particular, we are truly sorry to learn of your experience with our In-Room Dining service. The quality, presentation, and timeliness of every dining experience are fundamental to the standards of Raffles, and we fully appreciate your disappointment. Your observations regarding the bread and the overall quality of the food have been carefully noted and will be shared with our culinary and In-Room Dining teams for thorough review and appropriate follow-up. We are equally concerned to learn of the issue you encountered with your room door. Please accept our sincere apologies for the discomfort and unease this may have caused. The safety, security, and peace of mind of our guests are of paramount importance to us, and we recognize that such an occurrence falls well below the standards we are committed to maintaining. We greatly appreciate you bringing this matter to our attention, as your feedback allows us to address such concerns with the seriousness they deserve. Mr. A., please be assured that your comments have been received with the utmost care and will serve as an important opportunity for us to further refine our standards and enhance the experience we provide to our guests. We sincerely hope to have the privilege of welcoming you back to Raffles Doha. On a future visit, we would be honoured to provide you with the seamless, distinctive, and highly personalized experience that reflects the true spirit of Raffles hospitality. With our warmest regards, Aghiles Klaleche Front Office Manager Raffles Doha

Dear Ms. B., Thank you sincerely for taking the time to share your thoughtful and detailed feedback following your recent stay at Raffles Doha. It is truly gratifying to know that you enjoyed the beauty and elegance of our hotel, as well as the comfort of your upgraded suite and the welcome amenities prepared for your children. We are equally delighted that our housekeeping team made a positive impression, and we greatly appreciate your kind recognition of Priya and Jamonah. Your generous comments will be shared with them, as such recognition is deeply meaningful to our colleagues. At the same time, please accept our sincerest apologies that your experience with our Butler Service did not meet the level of service and personal attention you rightfully expected from Raffles Doha. We fully appreciate that Butler Service is an integral part of the Raffles experience, and we regret that we fell short of delivering the seamless, intuitive, and highly personalized service that defines our standards. Please be assured that your observations have been received with the utmost seriousness. Your feedback provides us with an invaluable opportunity to reflect, refine, and further elevate the experience we offer our guests. We will ensure that your comments are shared with the relevant teams and carefully considered as part of our ongoing commitment to service excellence. We also greatly appreciate your recommendation regarding greater clarity around our packages and inclusions. We agree that our offerings should be communicated with complete transparency, allowing our guests to make their arrangements with confidence and enjoy their stay without any uncertainty. Ms. B., we are truly grateful for your candour and for giving us the opportunity to learn from your experience. It would be our privilege to welcome you and your family back to Raffles Doha, where we hope to have the opportunity to restore your confidence in us and provide you with the exceptional, personalized experience that you deserve. Until then, please accept our warmest regards and our sincere appreciation for having chosen Raffles Doha. Yours sincerely, Best regards, Aghiles Klaleche Front Office Manager Raffles Doha

Dear Zafar S., Thank you for your kind feedback. We are delighted to hear that you experienced excellent service and found your stay relaxing. Your satisfaction is our priority, and we look forward to welcoming you back for another calming experience. Best regards, Aghiles Klaleche Guest Relations Manager Raffles Doha

Dear Dolgorsuren B., Thank you for your wonderful feedback regarding your recent stay at Raffles Doha. We are delighted to hear that you enjoyed your time with us, particularly the upgrade to a suite and the exceptional service provided by our dedicated staff. It is gratifying to know that our team made a positive impact on your experience. We look forward to welcoming you back on your next visit to Doha, where we will strive to provide you with another memorable stay. Best regards, Aghiles Klaleche Guest Relations Manager Raffles Doha

Dear Domagoj L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our amenities and experienced exceptional service from our attentive staff. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best regards, Guest Relations Manager Raffles Doha

Dear Richard B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the suite and service. Your satisfaction is our priority, and we hope to welcome you back soon for another exceptional experience. Best regards, Aghiles Klaleche Guest Relations Manager Raffles Doha

Dear Julian S., Thank you for your kind words regarding your recent stay at Raffles Doha. We are delighted to hear that you enjoyed our iconic building and the service provided by our dedicated staff. Your feedback inspires us to continue delivering exceptional luxury experiences. Best regards, Aghiles Klaleche Guest Relations Manager Raffles Doha

Dear Syed A., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our hotel; however, I sincerely apologize for the delays you experienced during breakfast service. Your comments will be taken into consideration as we strive to enhance our guest experience. Best regards, Aghiles Klaleche Guest Relations Manager Raffles Doha

Dear Ziad N., Thank you for your thoughtful feedback regarding your recent stay at Raffles Doha. We genuinely appreciate your recognition of our staff's efforts, particularly Ihab, Paula, Ibtisam, Julius, and Zakaria, who strive to provide exceptional service. I am sorry to learn that the welcome surprise did not meet your expectations, especially considering the occasion. Your feedback regarding the quality of the fruit platter and the confectionery will be shared with our culinary team for future improvements. We also acknowledge your status as a Gold member and understand the importance of recognizing our loyal guests; your concerns regarding the lack of an upgrade or apology for unavailability will be taken into consideration. Furthermore, I apologize for the inconvenience you experienced with the bathroom utilities and the water pressure in the shower. I appreciate your feedback regarding these operational aspects, as they help us refine our guest experience. Regarding room service wait times and food quality, we will review these matters with the respective teams to ensure we consistently deliver the high standards expected. Thank you again for your valuable insights. We hope to welcome you back for a more seamless experience in the future. Best regards, Aghiles Klaleche Guest Relations Manager Raffles Doha

Dear Ms P., Thank you so much for such an incredible review! To hear that you had a wonderful time with us is truly an extraordinary compliment, and one that we will be very proud to share with our entire team. We put so much care into creating experiences that feel memorable and meaningful, so knowing that your stay left such a lasting impression truly warms our hearts. Thank you for choosing Raffles Doha and for sharing your kind words with us. We cannot wait to welcome you back and create another enchanting Raffles experience for you. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr D., We are delighted to hear that you had such a relaxed and enjoyable stay, and it is wonderful to know that you found your room excellent and our team consistently helpful, cheerful and positive. Creating an environment where our guests can truly switch off and feel completely at ease is such an important part of the Raffles experience, so your words are particularly lovely to receive. We also appreciate you highlighting the Wi-Fi and casting experience. We understand how important it is for these facilities to work simply and seamlessly, and your comments have been shared with our IT team for review. We are equally grateful for your positive recognition of our sustainability efforts, and for highlighting the breakfast croissants. While we are pleased that you enjoyed your overall breakfast experience, we are sorry that the croissants were not as fresh as they should have been. This is certainly not the quality we want to serve our guests, and your feedback will be shared with the culinary team. Thank you once again for your generous feedback and for recognising the many positive aspects of your stay. We hope to welcome you back to Raffles Doha for another wonderfully relaxed and seamless experience very soon. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you for taking the time to share your feedback with us. We are pleased to know that you found your suite extremely clean and that Marilu left a positive impression during your stay. We will certainly share your kind recognition with her. At the same time, we are sorry to hear that the overall service did not consistently meet your expectations and that the Wi-Fi connection speed affected your experience. We appreciate you highlighting this, as reliable connectivity is an important part of the guest experience, and your comments have been shared with the relevant team for review. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless experience throughout your stay. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr C., Thank you so much for taking the time to share such an extraordinary review with us. It is wonderful to hear how much you enjoyed your suite, from the panoramic views and intricate details to the beautiful design, Maxi Bar and, of course, the spectacular bathroom with its private sauna and hammam. Your appreciation of the thought and craftsmanship behind the suite is a wonderful compliment to everyone involved in creating these spaces. What makes us even happier, however, is knowing that the service matched the beauty of the surroundings. Your recognition of Robin and Abhishek is particularly special. The flowers, gifts and little thoughtful touches they arranged for you are exactly the kind of quiet gestures that can transform a beautiful stay into a truly personal one. We will be delighted to share your kind words with both of them. Knowing that their care made an already exceptional stay even more memorable will mean a great deal. Thank you for your wonderful recognition of Raffles Doha. We are absolutely delighted that you enjoyed your time with us and that you are already looking forward to returning. We cannot wait to welcome you back to Doha and create another enchanting Raffles experience for you. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr H., Thank you so much for coming back to Raffles Doha and for sharing such an incredibly heartfelt review with us. Three weeks after your previous visit, you chose to return again for the John Legend show, and hearing that Raffles Doha was once again your first choice despite having so many options means more to us than you may realise. To hear you describe the hotel as your “home away from home” is one of the greatest compliments our team could receive. Your review is such a wonderful recognition of the many people who make your stays special, from the warmth of our Bell team and your Butler, to Ms. Wafaa and her team at breakfast, Mohammed at Aqua, Hajjir and the team at Blue Cigar, Maaz at departure and Corne for taking care of your transportation arrangements. It is clear that you have built genuine connections with so many of our team, and that is something we treasure. Thank you for recognising not just the service, but the spirit behind it from the smiles, greetings, warmth and genuine care that make Raffles feel different. Your words will certainly be shared with the entire team, and I know they will be incredibly proud to know how much their efforts mean to you. You have become such a familiar and valued part of the Raffles Doha family, and we are already looking forward to welcoming you home again very soon. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you so much for sharing such a heartfelt review with us. We are delighted to hear that you felt cared for from the moment you arrived until the very end of your stay. We are also especially pleased to hear about your experience with Mohammed. It is wonderful that his recommendation encouraged you to discover Raffles Doha and that you were so happy with the experience. We will certainly share your kind words with him. We hope to have the pleasure of welcoming you back again and continuing to make you feel just as warmly cared for. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you very much for taking the time to share such a detailed review with us. We are delighted to know that, overall, you had a wonderful stay at Raffles Doha and that so many aspects of your experience lived up to what you had hoped for. It is especially lovely to hear how warmly you were welcomed by Moath and how much you appreciated the care from Ali, Ehab and our housekeeping team. Your kind recognition of them is truly appreciated, and we will be very happy to share your words with the team. At the same time, I am very sorry that your experiences at the Spa reception affected what was otherwise a positive stay. We understand that when you are staying with us for a special occasion, every moment matters, and it is disappointing to know that an experience intended to be relaxing instead left you feeling frustrated and unwelcome. The consistency of our service is incredibly important to us, and the warmth, attentiveness and professionalism we strive to provide throughout Raffles should be reflected across every part of the guest journey, including our Spa. We are grateful that you have brought this to our attention so openly. Your feedback has been shared with the relevant team for review and further improvement. Thank you once again for your honesty, your generous recognition of our team and for giving us the opportunity to reflect on where we can do better. We sincerely hope to have the pleasure of welcoming you back to Raffles Doha and providing you with the truly seamless and memorable experience that we would want every guest to take home with them. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Dr A. Y., Thank you so much for your lovely review, and please allow us to wish your wife a very happy birthday once again! We are delighted to hear that you chose to celebrate such a special occasion with us and that you and your wife had a wonderful time. Knowing that everything was perfect and that you were happy with your experience is such a pleasure for our team to hear. We hope to have the pleasure of welcoming you both back for many more special celebrations at Raffles Doha very soon again. Warm regards, Jerrlyn Quality Manager Raffles Doha