Dear Mr A., Thank you so much for sharing such a heartfelt review with us. We are delighted to hear that you felt cared for from the moment you arrived until the very end of your stay. We are also especially pleased to hear about your experience with Mohammed. It is wonderful that his recommendation encouraged you to discover Raffles Doha and that you were so happy with the experience. We will certainly share your kind words with him. We hope to have the pleasure of welcoming you back again and continuing to make you feel just as warmly cared for. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you very much for taking the time to share such a detailed review with us. We are delighted to know that, overall, you had a wonderful stay at Raffles Doha and that so many aspects of your experience lived up to what you had hoped for. It is especially lovely to hear how warmly you were welcomed by Moath and how much you appreciated the care from Ali, Ehab and our housekeeping team. Your kind recognition of them is truly appreciated, and we will be very happy to share your words with the team. At the same time, I am very sorry that your experiences at the Spa reception affected what was otherwise a positive stay. We understand that when you are staying with us for a special occasion, every moment matters, and it is disappointing to know that an experience intended to be relaxing instead left you feeling frustrated and unwelcome. The consistency of our service is incredibly important to us, and the warmth, attentiveness and professionalism we strive to provide throughout Raffles should be reflected across every part of the guest journey, including our Spa. We are grateful that you have brought this to our attention so openly. Your feedback has been shared with the relevant team for review and further improvement. Thank you once again for your honesty, your generous recognition of our team and for giving us the opportunity to reflect on where we can do better. We sincerely hope to have the pleasure of welcoming you back to Raffles Doha and providing you with the truly seamless and memorable experience that we would want every guest to take home with them. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Dr A. Y., Thank you so much for your lovely review, and please allow us to wish your wife a very happy birthday once again! We are delighted to hear that you chose to celebrate such a special occasion with us and that you and your wife had a wonderful time. Knowing that everything was perfect and that you were happy with your experience is such a pleasure for our team to hear. We hope to have the pleasure of welcoming you both back for many more special celebrations at Raffles Doha very soon again. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr M., Thank you so much for taking the time to share your feedback with us. It was a real honour for all of us at Raffles Doha to have the opportunity to welcome you and the Nike team, and we are delighted to know that you enjoyed your time with us. We truly appreciate your kind words and the confidence you placed in us during your visit. We hope your time in Doha was memorable and that your travels have continued wonderfully since then. It would be a pleasure and an honour to welcome you back to Raffles Doha whenever your travels bring you back to Doha. We very much look forward to having you with us again! Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr J., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, from the smooth check-in and lovely room to the excellent dining experiences. It is especially wonderful to hear your kind words about our team at Alba. Our people truly bring the experience to life, and we will be very happy to share your recognition with the team. Although your stay was a little too short this time, we hope there will indeed be a next time, and perhaps a little longer for you to enjoy everything Raffles Doha has to offer! We look forward to welcoming you back with us soon. Wishing you many more beautiful travels in the meantime. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mrs B., Thank you so much for sharing such a wonderful review! We are delighted that Raffles Doha was able to provide the peaceful stopover you were looking for after your long flight. It is especially lovely to know that Abhishek was able to arrange your suite so early in the morning and give you the opportunity to rest and unwind from the moment you arrived. We are pleased that you enjoyed the suite, the thoughtful welcome amenities, your in-room dining experience, and that your daughter had a lovely time at the spa. These little details are what we hope make a short stay feel truly special. A special thank you for recognising Abhishek. We will certainly share your kind words with him and the team. We hope your next visit to Doha will be a little longer, giving us even more time to look after you and your family! Wishing you beautiful travels until the next time we meet. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you so much for your lovely review! We are delighted to know that you enjoyed your stay, from the beautiful location and views to the comfort of the hotel and the warm welcome from our team. It is especially wonderful to hear that our Reception team was able to assist you and make sure you had what you needed. Thank you for choosing Raffles Doha. We hope to have the pleasure of welcoming you back again soon! Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr M., Thank you so much for your lovely review! We are delighted to hear that you enjoyed your Gulf Suite and the beautiful sea view, as well as your dinner at Acoustic Music Penthouse and breakfast the following morning. It is wonderful to know that both the accommodation and dining experiences added to your stay. Thank you again for your kind words and heartfelt recommendation. Thank you for allowing us the honour of welcoming you. We are already looking forward to welcoming you back to your home here in Doha for another enchanting experience. Wishing you beautiful travels until the next time we meet. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr S., Thank you so much for such a wonderful review! We are absolutely delighted to hear that your experience at Raffles Doha was so special from beginning to end, and even more so that our team was able to make your daughter’s birthday a memorable one. These are the moments we truly love being part of. A very special thank you for recognising Mahesh. To know that he went above and beyond and made you feel so well looked after is a wonderful compliment, and we will be sure to share your kind words with him. It was our pleasure to celebrate such a special occasion with you and your family. We cannot wait to welcome you all back to Raffles Doha again soon! Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr O., Thank you from the bottom of our hearts for such a lovely review. To hear you describe Raffles Doha as the best hotel you have ever experienced, particularly after travelling so extensively around the world, is an incredible honour. Your words about our people, our service, and the experience we strive to create mean more to us than we can say. Knowing that you and your wife felt so genuinely cared for throughout your holiday is perhaps the greatest compliment our entire team could receive. We are especially grateful for the beautiful recognition of Kamal, Wafaa, Badey, Mohamed, and the teams at L’Artisan, Aqua, Acoustic, Alba, Housekeeping, and Butler service. It is wonderful to know that the warmth of our people was as memorable to you as the hotel itself. We are equally delighted that you enjoyed your experiences at Alba and Acoustic, as well as the many thoughtful details throughout the hotel. Hearing that our architecture, suites, cinema, dining, and personalised service all came together to create such a memorable holiday truly means the world to us. Thank you also for your recognition of our sustainability efforts. It is particularly meaningful to know that you noticed the care taken to balance sustainability with the standards of a luxury hotel. We have also taken note of your feedback regarding the Wi-Fi connection, particularly on the balcony, and appreciate you bringing this to our attention. Thank you once again for choosing to spend such an important holiday with us. It was our absolute pleasure to welcome you and your wife, and we sincerely hope Raffles Doha will remain a special part of your travels. We cannot wait to welcome you both back to your home here in Doha again! Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr a., Thank you for taking the time to share your detailed feedback with us, and please accept our sincere apologies for the disappointment you experienced during your stay. We are truly sorry that the curtains did not provide the level of darkness and comfort you expected, particularly as this affected your ability to sleep well. We completely understand how frustrating this must have been, as a comfortable and restful night is such an important part of the Raffles experience. We are also sorry to hear about the condition and inconvenience of the shattaf. Your comments are taken seriously, and we will certainly share them with the relevant teams for review. However, we are very grateful for your kind recognition of Hussain, our Night Shift Manager. It is wonderful to know that he listened to your concerns and took the initiative to find a temporary solution by arranging another suite with better curtains. We will be sure to share your kind words with him and the team. Should your travels bring you back to Doha, please do not hesitate to reach out to us or Hussain directly. We would be delighted to personally look after your stay and ensure that your experience reflects the true essence of Raffles hospitality. Thank you once again for your honest feedback and for recognising Hussain's efforts. We sincerely hope to have the opportunity to welcome you back and restore your confidence in Raffles Doha. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Ms K., Thank you so much for your lovely words! It was truly my pleasure to assist with your arrangements and to be part of your Raffles Doha experience. I am genuinely delighted to know that our team made you feel comfortable, cared for, and well looked after throughout your stay. It was a real pleasure having you with us, and I very much hope to have the opportunity to welcome you back to Raffles Doha again soon. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr W., Thank you so much for your exceptional review! To hear that everything was perfect and that every member of our team contributed to such a wonderful experience means a great deal to us. Coming from a Diamond member of ALL Accor, your words are a particularly meaningful compliment to our team. We are truly honoured that Raffles Doha lived up to your expectations and that you chose to stay with us. Your recognition is a wonderful encouragement to everyone who played a part in making your visit special. We are all looking forward to welcoming you back to your home in Doha soon again. Wishing you many more beautiful travels in the meantime. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Ms A., Thank you for taking the time to share your experience with us, and please accept my sincere apologies for the disappointment and frustration you experienced during your stay. I am truly sorry that the arrangements you had carefully requested in advance were not acknowledged or prepared for your arrival. I completely understand how disappointing this must have been, particularly as you had chosen Raffles Doha for such an important and special occasion. I am also particularly sorry to hear about the experience you had with the dining table and ice bucket. Having to follow up four times and wait more than an hour for what should have been a straightforward request is understandably frustrating, especially when you had an important occasion planned. This is certainly not the level of attentiveness or responsiveness we strive to provide. I understand that our Guest Relations Manager, Aghiles, has reached out to you personally to follow up on your experience. While I am grateful that he has had the opportunity to speak with you directly, I completely appreciate that the delay meant that, by the time we addressed your concerns, it had already affected an occasion that was important to you. For that, I am truly sorry. Please be assured that your feedback has been shared with the relevant teams for review. We sincerely regret that we did not deliver the seamless and personalised experience you expected from Raffles Doha, particularly on a stay that was meant to be so special. Thank you again for bringing this to our attention and for giving us the opportunity to reflect on where we fell short. We genuinely hope that, through Aghiles' personal follow-up, we can continue the conversation with you and have the opportunity to restore your confidence in us. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you so much for your wonderful words! We are truly delighted to know that you had such a perfect stay with us, and even happier to hear that you are already looking forward to returning. There is no greater compliment for our team than knowing a stay at Raffles Doha has left you wanting to come back. We will be especially happy to welcome you again in November and look forward to making you feel right at home once more, with the same warmth, care, and thoughtful hospitality that we hope has become part of your Raffles experience. Until then, wishing you many more beautiful travels. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr L., Thank you so much for taking the time to share such a heartfelt review with us. It means a great deal to know that, after giving careful consideration to your decision to stay at Raffles Doha, the experience fully lived up to your expectations. To hear you describe Raffles as the finest hotel you have ever stayed at is an extraordinary compliment, and one that our entire team will be incredibly proud to receive. We are especially pleased that your Gulf Signature Suite became such a relaxing and comfortable part of your stay. It is wonderful to hear that the little details, from the carefully arranged slippers and towels to keeping your preferred beverages stocked, were noticed and appreciated. These are the quiet, thoughtful touches that we hope make a suite feel less like a hotel room and more like your own private home. Your recognition of Julius, Wendy, Ibrahim Kholil, Nahim, and Mihai is sincerely appreciated. We will be delighted to share your kind words with them. Knowing that our team made you feel so welcomed, cared for, and comfortable is perhaps the greatest reward we could receive. We are also particularly grateful for your recognition of our sustainability efforts and for noticing our use of glass beverage containers. It is wonderful to know that these initiatives resonated with you. Thank you once again for choosing Raffles Doha and for placing your trust in us. It was our pleasure to welcome you, and we sincerely hope to have the honour of welcoming you back to your home here in Doha very soon again. Until then, wishing you many more beautiful travels. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr U., Thank you for taking the time to share your feedback with us, and please accept my sincere apologies for the disruption you experienced during your stay. I completely understand how frustrating and disappointing it must have been to have your mornings disturbed by the window cleaning activities, particularly when you were expecting to rest and enjoy a relaxing three-day stay with us. Having raised your concerns with our Guest Services team on several occasions, I am especially sorry that the situation continued and that we were unable to provide you with the peaceful experience you deserved. Please be assured that your feedback is being taken seriously, and I understand that our Director of Rooms, Hitesh, has reached out to you personally regarding your experience. We truly appreciate the opportunity to address this with you directly. Should there be anything further we can assist you with, or if there is anything else you would like to share, please do not hesitate to reach out to us. We would genuinely value the opportunity to restore your confidence in Raffles Doha. Once again, please accept our sincere apologies, and thank you for bringing this matter to our attention. Warm regards, Jerrlyn Quality Manager Raffles Doha

Dear Mr A., Thank you for taking the time to share such honest and detailed feedback with us. I am truly sorry to learn that your stay at Raffles Doha left you feeling disappointed, particularly knowing that you had chosen to stay with us with the hope of having a very different experience following your previous experience. We understand that this made your expectations even more important, and it is therefore particularly disappointing to know that we did not give you the experience you had hoped for. We understand that it is the overall experience, and how we make our guests feel throughout their journey, that ultimately leaves the lasting impression. We are sorry that the room details, the handling of your hotel credit and, more importantly, the follow-up and communication around your concerns did not leave you feeling properly looked after. I am pleased that the QAR 300 credit has now been refunded to you, and I sincerely regret that it took further follow-up on your part for this to be resolved. We should always aim to make things as easy and straightforward as possible for our guests, particularly when they have taken the time to bring a concern to our attention. We have also taken note of your comments regarding the room and shared them with the relevant teams. These details matter, and we appreciate you highlighting them as they give us an opportunity to look more closely at the guest experience and the areas where we can be more attentive. Most importantly, I am sorry that your stay did not give you the renewed confidence in Raffles and our hospitality that you were hoping for. We recognise the significance of the occasion and the expectations you had when choosing to stay with us, and we regret that we did not create the sense of care and consideration that you were looking for. Thank you again for giving us the opportunity to review your experience so openly. We genuinely hope that, in time, we may have another opportunity to welcome you to Raffles Doha and show you the level of warmth, attentiveness and care that we would want you to associate with our hotel. Warm regards, Jerrlyn Quality Manager Raffles Doha