Raffles Doha 5 stars

Customer review rating (ALL Rating) 4.5/5 800 reviews

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Raffles Doha - Image 1
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Marina District, Lusail City, 4747 DOHA, Qatar

Description

Hotel extras

  • Ultra-luxury suites, featuring terraces with stunning views of the city or the Arabian Gulf.

  • Situated on the waterfront and in Katara Towers, Doha's most iconic and outstanding landmark.

  • A private Raffles Butler to personalize and elevate your stay, anticipating your every need.

  • Spectacular restaurants and bars.

  • A restorative spa for bespoke wellness rituals and advanced scientific skincare.

Our accommodation(s)

Hotel location

Raffles Doha

Marina District, Lusail City
4747 DOHA
Qatar

GPS:25.38953, 51.5315

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  800 reviews

Customer review rating 4.0/5

Abdullah M. Friends - Confirmed reviews ALL

Stay was amazing! The room and service is beyond beautiful. The service and staff go out of their way. I have stayed at the property many times before and will continue coming.

Dear Mr M., Thank you for sharing your detailed feedback and for your continued loyalty to Raffles Doha! We are thrilled to hear that you enjoyed the beauty of your room, the level of service, and the dedication of our staff. It is always our goal to make every stay feel extraordinary, and we are delighted that you continue to choose Raffles Doha as your home away from home. We also sincerely appreciate your constructive observations regarding the minibar, tea and coffee service, and breakfast beverages. Please accept our apologies for these inconveniences, your comments have been shared with our team, and we are taking steps to ensure improvements so that every detail meets the exceptional standard you rightfully expect. It is wonderful to hear your kind words for our concierge team and for Nayeem, who went above and beyond in preparing your room. We will make sure your appreciation reaches them, as recognition like yours inspires our team to continue delivering heartfelt service. Wishing you a joyful holiday season and a New Year filled with happiness, indulgence, and memorable experiences. We very much look forward to welcoming you back to Raffles Doha, where we will strive to make your next stay even more seamless and enjoyable! Warm regards, Jerrlyn Quality Manager Raffles Doha

Customer review rating 4.5/5

Benny W. Families - Confirmed reviews ALL

Fantastic design Wonderful atmosphere Very helpful staff Equipments showing wear and tears

Dear Mr W., Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed the wonderful atmosphere, stunning design, and the attentive service provided by our team. Tay at the front desk and Yati, your butler, will be thrilled to know their efforts made your check-in and stay seamless and enjoyable. It is also wonderful to hear that our restaurant teams and bell staff contributed to a positive and memorable experience for you. We truly appreciate your observations regarding the areas showing wear and tear. Your feedback is invaluable, and we will ensure it is shared with our operations team as we continue to maintain and elevate the Raffles Doha experience in line with our global standards. It is heartening to know that you found the cleanliness and bathrooms impeccable, and we hope to welcome you back soon to experience the ongoing enhancements we are committed to delivering. Wishing you a joyful holiday season and a New Year filled with happiness, luxury, and unforgettable moments. Warm regards, Jerrlyn Quality Manager Raffles Doha

Customer review rating 5.0/5

Dahlia A. Couples - Confirmed reviews ALL

Our stay was exceptional. The staff was very professional and hospitable starting from the management, concierge, and the butler. This hotel not only prestigious but provided exceptional hospitality makes you feel like home. Special appreciation to Mr. Abbas the butler who wowed us with his prestigious hospitality and elegance. We truly believe that he sould come to the USA and teach the Art of hotel services. Thank you all and moving forward the Raffles will definitely be our and our family choice for a hotel.

Dear Ms A., Thank you so much for your glowing review! We are delighted to hear that your stay at Raffles Doha was exceptional and that our team left such a lasting impression. Your kind words about the professionalism and hospitality of our management, concierge, and butler teams are truly appreciated. A special thank you for highlighting Abbas, whose elegance and attention to detail continue to set the standard for personalized service. We are thrilled that his care contributed to making you feel at home and provided a hospitality experience worthy of a well-travelled connoisseur. It is wonderful to hear that you enjoyed our culinary offerings, and that the breakfast, particularly the eggs, exceeded your expectations. Your recommendation means the world to us, and we are honored to be your family’s preferred choice for luxury stays. Wishing you a joyful holiday season and a New Year filled with happiness, indulgence, and unforgettable travels. We very much look forward to welcoming you back to Raffles Doha for another enchanting experience! Warm regards, Jerrlyn Quality Manager Raffles Doha

Customer review rating 3.5/5

Imran H. Couples - Confirmed reviews ALL

Nice room, visually very pleasing, nice tv set up and a good lounge area. Bathroom was beautiful but there was a horrible smell from the toilet. The drainage system in the shower room was weird, the water would never go and apparently has to be physically done by a cleaner. Felt like we kept getting disturbed with random knocks whether it’s for housekeeping or random visits. We ordered room service a few times and those visits were fine, the staff are extremely lovely and very helpful. I know customer service expectations are super high in a place like raffles but, sometimes the best experiences are ones where my door isn’t knocked every 2 hours The breakfast options are a bit limited and in all honestly, not that great. Gym facility was amazing, the sauna area was great!

Dear Mr H., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the beauty of your room, the lounge area, our gym, and sauna facilities, as well as the attentiveness and friendliness of our staff during your stay. It is always our goal to provide a comfortable and memorable experience for every guest. At the same time, we sincerely apologize for the inconveniences you encountered, including the issues with the bathroom, the drainage, and the interruptions to your privacy. Your observations regarding breakfast options and room service timing are also truly appreciated, and we will address these with our respective teams to ensure improvements are made. Your feedback helps us enhance the Raffles Doha experience, and we hope to welcome you back soon to provide the seamless stay that reflects the true standard of Raffles hospitality. Wishing you a joyful holiday season and a New Year filled with comfort, wellness, and memorable moments. Warm regards, Jerrlyn Quality Manager Raffles Doha

Customer review rating 2.0/5

Pavel K. Families - Confirmed reviews ALL

No doubt, the main gimmick of this hotel is the epic architecture & views over Doha. Unfortunately, like a double-edge sword, it might provide a false sense of entitlement on other services & facilities (listed below) - Knowledge sharing within the staff - while the head butler has told us we could quickly visit Acoustic Music Penthouse on the rooftop to make some pictures & called us an elevator there, the staff member at the entry insisted that any length entry with the baby is prohibited - because it's "membership club". I understand there are policies, but they can also reflect the practical reality (it was during the opening, so barely any guests were present). We had no such issues in the other hotels we've stayed in Doha. - Weak window soundproofing - we had a loud couple of neighours hanging out on a balcony during late times, fortunately they've understood our situation with a sleeping baby girl & collaborated. - No windows in fast-moving elevators - in combination with the dark walls gives you an ear clogging effect. - No indoor pools - their Spa representative recommended taking a buggy to the neighbouring Faimont hotel. These are all minor issues, but there was another one that ruined our whole impression & experience. We're a parent couple of young toddler - so our main focus is currently on her, rather than remembering all the possible details about the hotel. That's why we pay extra for such hotels - to make sure the staff could assist us correctly in case we miss something. Unfortunately, we've mistaken the Malaki Lounge with the breakfast area. We've already paid for our breakfast during the room booking, so we've basically paid for it twice. There are no signs of a Malaki Lounge being a separate thing - it's literally just a lounge on the ground floor near the reception. I strongly remember asking their staff member explicitly - "Is this breakfast included in the room?", and she nodded. Then we all had a surprise moment when they've presented us a bill after. I've escalated this to the manager and to my surprise, she was completely defensive of their staff - mentioning she answered my question "correctly in general sense" and brushing it off as "miscommunication". I didn't want to waste more time on this and decided to close the bill, but then the most ridiculous moment happenned - she started chasing me & my family almost yelling "OH SIR BUT YOU SHOULDN'T FEEL UPSET ABOUT THIS" - never experience such a blunt behaviour in a places like this. I've mentioned all of this during the checkout at the reception desk - and they've made a (false) promise to help, but hinting that I've closed the bill with basically a separate entity, so they can't do much.

Other web-users rate our hotel

  • 162 reviews 8.4/10 Location
  • 557 reviews 8.3/10 Room
  • 903 reviews 8.3/10 Service
  • 7 reviews 4.6/10 WiFi
  • 428 reviews 9.5/10 Vibe
  • 292 reviews 8.4/10 Amenities
  • 122 reviews 9/10 Breakfast
  • 105 reviews 6.3/10 Value

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