Raffles Doha 5 stars

Customer review rating (ALL Rating) 4.5/5 164 reviews

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Marina District, Lusail City, 4747 DOHA, Qatar

Description

Hotel extras

  • Ultra-luxury suites, featuring terraces with stunning views of the city or the Arabian Gulf.

  • Situated on the waterfront and in Katara Towers, Doha's most iconic and outstanding landmark.

  • A private Raffles Butler to personalize and elevate your stay, anticipating your every need.

  • Spectacular restaurants and bars.

  • A restorative spa for bespoke wellness rituals and advanced scientific skincare.

Our accommodation(s)

Hotel location

Raffles Doha

Marina District, Lusail City
4747 DOHA
Qatar

GPS:25.38953, 51.5315

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  164 reviews

Underwhelming

Customer review rating 1.5/5

Ali Couples - Confirmed reviews ALL

I’ll start out by saying this hotel is truly one of the most beautiful architectural marvels I have ever seen. The attention to detail of the interior design is incredible. The artistic style is a pleasure to the eyes and exudes elegance at every glance. The experience at the pool is first class, the views from the hotel are first class and the ambience is first class. Unfortunately, the quality and beauty of the building is met with extremely underwhelming service leaving my experience with a soulless feel. The staff at a hotel are the heart of the experience and it was very apparent that the staff achieved delivering a forgettable stay in my eyes. - Reception (2/5): to our surprise our room was not ready at check in time and we got the keys to our room 1 hour and 45 minutes into waiting in the lobby. We were met with apologies and a promise of a hotel tour while we waited. The tour never happened. We were told the hotel is severely understaffed and underfunded. Two points that should never be shared with a paying customer. Dining (1/5): what an absolute abysmal and underwhelming experience. Our simple dietary restrictions were met with “we recommend you not to order anything from our menu.” I could not believe my ears. We tried to contact another hotel restaurant and we were informed that they need to ask the chef and get back to us. No response. We ended up dining at other restaurants in Lusail. Breakfast was also met with “sorry we do not have the ingredients to cater to your diet.” Fantastic. Moreover, the quality and taste of the breakfast items were not good. Did not feel luxurious. Getting around the hotel (1/5): since our promised tour never happened we found ourselves asking staff where different locations were so we can go enjoy them. Often times the staff were not interested in even helping until we told them we are staying at the hotel. When they figured out that we are staying they tried cleaning up their act but it was too little too late. The Spa (3/5): the facilities are world class just like the rest of the hotel. The staff were not. During our couples massage my wife received a great massage yet I received the opposite. My masseuse was stumbling around the massage bed, dropping items and seemed confused overall which took every bit of relaxation out of our spa time. The massage was not good either. No symmetry, rushed and inconsistent. My back is in more discomfort now than it was before my massage. These concerns were raised to the spa reception who rudely told us that this masseuse is the most requested and best physiotherapist in the spa. Sounded like “you didn’t enjoy it? Your problem.” Their recovery was to gift some face creams which we really did not want. Abysmal. Room service (2/5): asking for the room to be cleaned and returning twice to your messy room isn’t what is expected from a 6 star hotel. Turn down service was not the same each night. Inconsistent. Overall, while the staff seem to be very unprofessional and unhappy with their jobs this hotel has immense potential. I hope to see it become what is was built to be one day. For now I am disappointed with the overall experience.

Dear Mr Ali, Thank you so much for taking the time to share this detailed feedback with us and please accept our sincere apologies for the delay in responding to you. At the outset, we are delighted to hear that you have enjoyed the architecture of the building, the intricate details of the interior design, your experience at the pool, and the breathtaking views from the suites. However, I would like to extend my sincere apologies for the other aspects of your stay. From the delayed check-in, the unfulfilled promise of a hotel tour, as well as the issues with dining, spa services, room cleanliness, staff attentiveness, and professionalism. I can understand how these factors have contributed to a disappointing experience, and we deeply regret any inconvenience caused to you and your wife. As custodians of this hotel, we take great pride in delivering the highest standards of hospitality. As you rightly pointed out, the quality of our guests' experiences is largely shaped by our team members. We have no excuses and want to assure you that this is not how we aim to represent ourselves and once again regret the subpar representation of our service experience. Please rest assured that all your feedback has been shared with all the teams, and we are using this experience you detailed to retrain our team members to ensure we put our best foot forward so neither you nor any other guests will have to go through the same experience. I understand our Duty Manager, Houssine, has since reached out to you to discuss this matter further. Should you have any additional concerns or require further assistance, please do not hesitate to let us know. We genuinely hope that you will provide us with another opportunity to showcase the true essence of Raffles Doha in the future. Should the time come, please feel free to reach out to either Houssine or me directly, and we will be happy to assist you. Mr Ali, thank you once again for sharing this honest feedback with us. Warm regards, Jerrlyn Lee Quality Manager Raffles Doha

Brand Overrated With Poor Service

Customer review rating 2.0/5

Ahmed Couples - Confirmed reviews ALL

Well the property is well designed and to the extent of any 5 starts Luxury Hotel. However, the service is poor and not to the standard. Being a diamond member, amenity where missed and used. The butler service is just a label, in nutshell it’s as good as calling room service in any hotel. The timing was poor to deliver whatever is requested, it took 1 and half hour to deliver coffee cups !

The service was so bad !

Customer review rating 3.5/5

Shaikha Solo - Confirmed reviews ALL

Room dining & housekeeping

Excellent location, amazing views and beautiful hotel

Customer review rating 4.5/5

Idrish B. Families - Confirmed reviews ALL

Raffles is an amazing hotel with unparalleled luxury. The staff are super accommodating and the room was excellent with breath taking views.

Dear Mr B., Thank you for taking the time to complete our guest satisfaction survey and please accept our sincere apologies for the delay in response. It brings us immense joy to know that well-travelled connoisseurs like yourself truly enjoyed the experience. Knowing that you experienced the “unparalleled luxury” we strive to offer is the greatest compliment we could receive. We are also delighted to hear that you thoroughly enjoyed your Gulf suite with its breathtaking view of the Arabian Sea. I am particularly pleased to read that our warm hospitality and accommodating attitude contributed to making your stay exceptional. Mr B., we constantly strive to present ourselves in a way that is representative of the Raffles brand and it is our vision to create a mesmerizing home away from home for all travellers. We would love for you to join us on this journey and would deeply appreciate it if you would be so kind as to also share your experience on TripAdvisor with the rest of the world. We hope that you and your family have taken away beautiful memories for you to remember us by till your next visit. We are all looking forward to welcoming you back to your oasis of luxury in Qatar very soon! Warm regards, Jerrlyn Lee Quality Manager Raffles Doha

Phenomenal

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Staying here changed my whole Qatar experience!

Dear Mr A., Thank you for taking the time to complete our guest satisfaction survey and please accept our sincere apologies for the delay in response to you. A special occasion calls for a special place to be at, and we are truly honored that you chose to celebrate your Master’s graduation with us. Our heartfelt congratulations once again on this extraordinary achievement! It brings us immense joy to know that every aspect of your stay contributed to such a phenomenal experience for you. Your stellar ratings not only affirm that we are on the right track but also inspire us to continue delivering the exceptional Raffles Hospitality to all our guests. We are truly grateful for your kind words. Thank you once again for choosing Raffles Doha and for allowing us to be a part of your special occasion. We look forward to welcoming you back and creating more cherished memories together. Warm regards, Jerrlyn Lee Quality Manager Raffles Doha

Other web-users rate our hotel

  • 38 reviews 8.6/10 Location
  • 131 reviews 8.7/10 Room
  • 220 reviews 7.7/10 Service
  • 129 reviews 9.7/10 Vibe
  • 85 reviews 6.4/10 Food
  • 78 reviews 8.2/10 Amenities
  • 26 reviews 6.2/10 Breakfast
  • 18 reviews 4.8/10 Value

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