Mondrian Doha 5 stars

Customer review rating (ALL Rating) 4.6/5 585 reviews

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Description

Hotel extras

  • Spa, wellness & fitness center

  • Complimentary beach access & transportation

  • Iconic Moonestone Ballroom

  • Diverse F&B offerings

  • Luxurious Penthouse & Skyhouse Suite

Our accommodation(s)

Hotel location

Mondrian Doha

West Bay Lagoon, Doha, Qatar, 24685
24685 DOHA
Qatar

GPS:25.3763701, 51.5214786

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  585 reviews

Customer review rating 5.0/5

Elsa A. C. Families - Confirmed reviews ALL

It was one of our best stay and we'd love to go back again and again to be pampered at Mondrian Doha. From entering the hotel up to leaving... all of the staff are so welcoming and very caring to all their guests and made sure that they are feeling at home. The services and facilities are excellent. I love the heated pool and the complimentary steam and sauna facilities at their ESPA. The foods are superb. The artistic design of the whole hotel is astonishing. Everything is worth the money and even goes beyond. Thank you so much for making our stay (even for a short time) an unforgettable one ☺️🙏🏻

Dear Elsa, Thank you for your wonderful review. We are thrilled to hear that you found our hotel to be luxurious and comfortable, and that you appreciated the excellent treatment provided by our team. It is heartwarming to know that our staff made you feel at home and contributed to making your stay unforgettable. We take great pride in our facilities, including the heated pool and the complimentary steam and sauna services at ESPA. Your compliments regarding our food and the artistic design of the hotel are also greatly appreciated, as we strive to create an exceptional experience for our guests. We look forward to welcoming you back to Mondrian Doha for another pampering stay in the future. Sincerely, Kemal Bayik General Manager

Customer review rating 5.0/5

Rowena G. V. Families - Confirmed reviews ALL

I would like to thank the people behind Mondrian Doha Hotel Ilham from Reservation in confirming our booking Pamela from Front Office beautiful smile and accommodating all our inquiries Khalid from IRD and Pastry Team for the lovely sweets and services Gusto from Ellamia for the tasty Matcha Lover and Chocolate Coffee Cookies Housem,Roukaya, Martini, Amrit and Eduardo for a relaxing spa experience and Daniel from pool Rajveer and all Bistro staff for sumptuous breakfast Maggie, Rofiqul and Sunil from Housekeeping for replenishing our request and to all staff whom I wasn’t mentioned, thank you .. surely I will booked again .

Dear Rowena G. V., Thank you for taking the time to share your positive experience at Mondrian Doha. We are delighted to hear that our team members, including Ilham, Pamela, Khalid, Gusto, Housem, Roukaya, Martini, Amrit, Eduardo, Rajveer, Maggie, Rofiqul, and Sunil, contributed to making your stay enjoyable and memorable. Your kind words about their dedication and service are truly appreciated. We strive to create a welcoming atmosphere and it is rewarding to know that our efforts have resonated with you. We look forward to the opportunity of welcoming you back for another delightful stay in the future. Sincerely, Kemal Bayik General Manager

Customer review rating 3.0/5

Mohammad R. Y. I. Couples - Confirmed reviews ALL

Services needs to be improved such amenities should be available without me having to ask for it such as toothbrush, loafers, and etc. In addition, the moment I checked in I requested a small cake to be brought up to my room when arrive later that night and small decoration to be put up in the room as it was my proposal day. However, nothing was done. The bed and pillows are too squishy for couples.

Dear Mohammad, Thank you for sharing your detailed feedback with us. Please accept our sincere apologies for the shortcomings you experienced during your stay. We regret that essential amenities such as the toothbrush and slippers were not proactively provided, and that you had to request them. This is certainly not the level of service we aim to deliver. More importantly, we are truly sorry that your special request for a cake and room decoration for such a meaningful occasion was not fulfilled. We understand how important this moment was, and we deeply regret missing the opportunity to be part of your proposal day in a memorable way. We also appreciate your comments regarding the comfort of the bed and pillows, and we will review this internally to better accommodate different guest preferences. Your feedback is extremely valuable to us, and we would appreciate the opportunity to follow up with you directly. Kindly reach out to our Front Office Manager, Ghada Abdelwahed, at gh…, who will personally ensure your concerns are addressed. We sincerely hope to have another opportunity to welcome you back and provide the experience you had anticipated. Sincerely, Kemal Bayik General Manager

Customer review rating 5.0/5

Nifemi S. A. Friends - Confirmed reviews ALL

This was an excellent experience. The ambience, staffs and the whole experience was 10 out of 10

Dear Nifemi, Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience during your stay, and we appreciate your kind words about our ambience and team. We look forward to welcoming you back in the future. Sincerely, Kemal Bayik General Manager

Customer review rating 0.5/5

Khaled A. Families - Confirmed reviews ALL

Unfortunately, my stay was very bad. I booked in advance on the same day by phone and specifically inquired about the pool for the children. Upon arrival at reception, the booking was confirmed, and after paying the required amount, I shocked that the pool was closed for a private event and would reopen the following day. My stay in the room was extended until 6 PM next day due that, which I agreed for my children. However, during my stay that night, I was surprised to find a technical problem with the cold water during taking shower. I contacted them to resolve the issue, but there was a delay, and left the floor dairty. and I was finally given a room change lately in the morning after persistent requests. It was Suite big enough but useless. There was no children's pool, only for adult and deep, not mentioned during the booking. The breakfast was very bad, cold, limited in variety, and unappealing. This was my honest experience during stay.

Dear Khaled A., Thank you for sharing your feedback regarding your recent experience at Mondrian Doha. I sincerely regret that your stay did not meet your expectations and appreciate your detailed observations. I understand that the closure of the pool for a private event was disappointing, especially after your inquiry about its availability prior to your arrival. I apologize for the inconvenience this caused to you and your children. I also regret the technical issues you encountered with the cold water and the delayed response from our team. It is our policy to address maintenance concerns promptly, and I am sorry that this did not occur during your stay. Additionally, I appreciate your comments on the breakfast offerings. Your feedback is invaluable as we strive to enhance our services and ensure a more enjoyable experience for all our guests in the future. Thank you once again for your insights. I hope you will consider giving us another opportunity to provide you with a more comfortable stay. Sincerely, Kemal Bayik General Manager

Other web-users rate our hotel

  • 403 reviews 8.8/10 Location
  • 861 reviews 8.7/10 Room
  • 1,874 reviews 9.4/10 Service
  • 8 reviews 7.1/10 WiFi
  • 623 reviews 9.5/10 Vibe
  • 435 reviews 8.6/10 Amenities
  • 390 reviews 9/10 Cleanliness
  • 365 reviews 9.1/10 Breakfast

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