Dear Sebastian, Thank you very much for sharing your feedback with us. We are happy to hear that overall you enjoyed your stay, appreciated our location and were pleased with the offer for your second room. I am sorry about the water leak you experienced towards the end of your stay. We completely understand that an unexpected technical issue like this can affect an otherwise pleasant experience, and we appreciate that you reported it to our team. Despite this inconvenience, it means a lot to us to see your 9/10 recommendation and such positive ratings for our team and services. Thank you for staying with us, Sebastian, and we hope to have the opportunity to welcome you and your family back for an even smoother stay next time. Kind regards, Jana Guest Relations Specialist

Dear Robert, Thank you very much for your lovely review! We are delighted to hear that you enjoyed our convenient location and found it so easy to explore Prague from the hotel. It is especially wonderful to know that your room was even more comfortable than you expected. Thank you also for mentioning our Housekeeping team – I will be very happy to share your kind recognition with them. We truly appreciate your 10/10 recommendation and hope to have the pleasure of welcoming you back on your next visit to Prague! Kind regards, Jana Guest Relations Specialist

Dear Aditi, Thank you so much for such a wonderful review! We are delighted to hear that you and your family had such a great stay with us. It is lovely to know that our location worked so well for exploring Prague on foot – and we are especially happy that you found our breakfast amazing! Seeing your perfect scores for our team, cleanliness and overall experience truly means a lot to us. Thank you for choosing ibis Praha Wenceslas Square and for your wonderful 10/10 recommendation. We hope to welcome you and your family back to Prague again one day! Kind regards, Jana Guest Relations Specialist

Dear Tracey, Thank you very much for sharing your experience with us! We are happy to hear that you found our hotel clean and well located, and that leaving your luggage with us before check-in made it easier for you to enjoy Prague straight away. Thank you also for pointing out the few things that could have made your stay more comfortable. We are sorry about the lumpy pillows and the water station not working on your floor. Regarding the waiting time at reception, our team always does their best to assist every guest personally, but during busy arrival times a short queue can unfortunately occur. We nevertheless appreciate your feedback and are glad to see that you had a positive experience with our team overall. Thank you for your lovely 9/10 recommendation. We hope to welcome you and your family back to Prague again! Kind regards, Jana Guest Relations Specialist

Dear Merilin, Thank you very much for sharing your experience with us! We are happy to hear that you enjoyed your stay and especially appreciated the air conditioning during those very hot Prague days, as well as our water stations. It is also lovely to know that you had a pleasant experience with our team, from check-in to check-out. Regarding the room size and storage space, our rooms follow the ibis concept, which focuses on a simple, functional and comfortable design with all the essentials for a pleasant stay. Nevertheless, we completely understand that everyone has different preferences, and we appreciate you sharing your impressions with us. Thank you also for your other helpful comments, which we will keep in mind. We hope you enjoyed your time in Prague and that we will have the pleasure of welcoming you back in the future! Warm regards, Jana Guest Relations Specialist

Dear Rafael, Thank you very much for your lovely review! We are happy to hear that you had a comfortable stay with us and enjoyed our convenient location. It is also wonderful to see your perfect score for our team – this always makes us especially happy. I am sorry about the small issue you experienced with the towel, and thank you for mentioning it to us. We truly appreciate your 9/10 recommendation and hope to have the pleasure of welcoming you back on your next visit to Prague! Kind regards, Jana Guest Relations Specialist

Dear Muhammet, Thank you for taking the time to share your feedback with us. I am sorry to hear that there was some confusion regarding the city tax and payment during your stay. I would just like to clarify our payment procedure. At check-in, we ask for a card to make a pre-authorization, which serves as a guarantee for the stay. The final payment, including the city tax, is then completed at check-out. I completely understand that this can be confusing if the process is not clearly explained at the time of arrival, and I am sorry if this was the case during your stay. On a more positive note, I am happy to see that you enjoyed our breakfast and appreciated our convenient location. Thank you again for sharing your experience with us. We truly appreciate your feedback and hope we will have the opportunity to welcome you again and provide you with a smoother experience next time. Kind regards, Jana Guest Relations Specialist

Dear Elodie, Thank you so much for your wonderful review! We are so happy to hear that you and your friends had such an amazing time with us and enjoyed exploring Prague. It is great to know that our location and nearby metro made getting around the city easy for you. We are especially happy to read your kind words about our team and our breakfast buffet – I will be very happy to share your lovely feedback with our colleagues. Thank you also for the amazing 10/10 recommendation and for choosing ibis Praha Wenceslas Square for your trip to Prague. We hope to welcome you and your friends back again one day! Kind regards, Jana Guest Relations Specialist

Dear Oli, Thank you so much for taking the time to share such a lovely and detailed review! We are very happy to hear that you had an enjoyable and comfortable stay with us. It is great to know that you appreciated our location, quiet room, breakfast and even the Smart TV – sometimes YouTube after a long day exploring Prague is exactly what you need. I am especially happy to read your kind words about our Front Office Manager. Her name is actually Kristýna, and I will make sure to share your lovely feedback with her. I am sure she will be very happy to know that her help before your arrival made such a positive impression on you. Thank you also for mentioning the room décor. We appreciate your honest feedback and will keep it in mind. And finally, hearing that you would stay with us again is probably the best compliment we could receive. Thank you for your 10/10 recommendation and we hope to welcome you back to ibis Praha Wenceslas Square on your next trip to Prague! Kind regards, Jana Guest Relations Specialist

Dear Mario, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our convenient location and overall had a pleasant stay in Prague. Thank you for choosing ibis Praha Wenceslas Square. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Jana Guest Relations Specialist

Dear Peter, Thank you so much for your lovely feedback! We are very happy to hear that you and your family enjoyed your stay with us, especially our comfortable beds and convenient location. It is also wonderful to read your kind words about our team. Knowing that you found our colleagues helpful and friendly means a lot to us! Regarding the refrigerator, we completely understand that it would be a useful addition, especially during a family stay. As part of the ibis concept, refrigerators are not included in our standard room equipment, but we certainly appreciate your feedback. Thank you again for your 9/10 recommendation. We hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Dear Michal, Thank you so much for your lovely feedback! We are very happy to hear that you and your family enjoyed your stay with us and appreciated our breakfast, cleanliness and convenient location. It is also great to know that you had a quiet and comfortable room, especially during these warm summer days! A big thank you for your 10/10 recommendation and for the wonderful rating of our team. We hope to welcome you and your family back to ibis Praha Wenceslas Square again soon! Kind regards, Jana Guest Relations Specialist

Dear Zoe, Thank you so much for your wonderful review! We are very happy to hear that you and your family enjoyed your stay with us and especially our service. Your lovely words mean a lot to our team! And we are glad that the pool next door came in handy during those hot summer days – definitely a nice way to cool down after exploring Prague. Thank you also for your amazing 10/10 recommendation. We hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Dear Richard, Thank you for taking the time to share your experience with us. I am truly sorry to read that your stay left you with such a negative impression, especially when it comes to our team. I can understand how frustrating it must have been to feel that you were not receiving the help and attention you expected from us. I have also checked what happened regarding the shower. According to our records, our technician visited your room on August 1st after the issue was reported, and during the inspection everything appeared to be working correctly. However, I completely understand that from your side the problem was clearly still there, especially if you eventually had to use the shower facilities at the Novotel next door. I am very sorry that we were not able to find a better solution for you at the time. I also appreciate your comments regarding the breakfast, pillows and bathroom. I will make sure these points are shared with our teams, as well as your feedback regarding the friendliness and approach of our staff. Most importantly, I am sorry that you did not feel genuinely welcomed and well taken care of during your stay. This is certainly not the feeling we want any of our guests to leave with. Thank you again for sharing your experience so openly with us. I am truly sorry that we could not make your stay a more positive one, and I wish you all the best and many wonderful travels ahead. Kind regards from Prague, Jana Guest Relations Specialist

Dear Muhammad, Thank you very much for your lovely feedback! We are happy to hear that you and your family enjoyed your stay and found our location convenient for exploring Prague. Having the metro just around the corner definitely makes getting around the city much easier! It is also lovely to hear that you found our team very helpful and felt that your stay offered good value for money. Thank you for choosing ibis Praha Wenceslas Square and for your 9/10 recommendation. We hope to welcome you and your family back again on your next trip to Prague! Kind regards, Jana Guest Relations Specialist

Dear Noora, Thank you for taking the time to share your detailed feedback with us. We are glad that overall you had a calm stay and found the room to be good value for the price. At the same time, we are sorry to hear about the cleanliness issues you experienced. This is certainly not the standard we aim for, and we appreciate that you brought it to our attention during your stay so our team could replace the towels. Thank you also for your honest feedback regarding the reception. We understand your point and agree that our guests should always feel that they have our full attention when speaking with us. We will be happy to share your comments with our Front Office team. We also appreciate your feedback regarding your visit to the wellness area and will pass your comments to the responsible team. Thank you again for staying with us and for sharing both the positive and less positive parts of your experience. We hope to have the opportunity to welcome you back to ibis Praha Wenceslas Square in the future. Kind regards from Prague, Jana Guest Relations Specialist

Dear Mr. M., Thank you for taking the time to share your feedback with us. I am sorry that your arrival did not go as smoothly as it should have. We understand that a long check-in together with an incorrect charge is not the best way to start a stay, and I apologize for the inconvenience. I am glad that the payment issue was corrected once you brought it to our attention. I am also sorry that our service did not leave you with the positive impression we would normally wish for our guests. Your feedback is important to us and will help us focus on providing a smoother and more attentive experience, especially during check-in. On a positive note, we are happy to see that you were satisfied with the cleanliness of your room and overall value for money. Thank you for staying with us and for being a Gold member of ALL. We hope to have the opportunity to provide you with a much better experience next time. Kind regards, Jana Guest Relations Specialist

Dear Radomil, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed your stay and appreciated our convenient location, delicious breakfast, and the helpful service provided by our team. It is also wonderful to know that you liked our newly renovated hotel. Reading such kind words is the greatest reward for our team. Thank you once again for your trust, and we are especially happy to know that you would recommend our hotel to your friends and family. We look forward to welcoming you back to ibis Praha Wenceslas Square again soon. Kind regards, Jana Guest Relations Specialist

Dear Scott, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, as well as your clean, modern, and comfortable room. It is especially rewarding to know that our team contributed to such a positive experience. Your kind words mean a lot to all of us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis Praha Wenceslas Square again soon. Kind regards, Jana Guest Relations Specialist