ibis Praha Wenceslas Square 3 stars

Customer review rating (ALL Rating) 4.4/5 1,201 reviews

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ibis Praha Wenceslas Square - Image 1
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Katerinska 36, 12000 PRAGUE, Czech Republic

Description

Hotel extras

  • Only 15 minutes walk from Wenceslas Square.

  • Only 30 minutes drive from Vaclav Havel international airport. Accessible by public transport.

  • High-speed Wifi

  • Selection of international and local breakfast dishes.

  • Paid access to the next-door fitness center and indoor heated swimming pool and sauna.

Our accommodation(s)

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Hotel location

ibis Praha Wenceslas Square

Katerinska 36
12000 PRAGUE
Czech Republic

GPS:50.074649, 14.426122

Telephone
Fax +420 224 941 201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,201 reviews

TripAdvisor Rating  3.8/5  2,145 reviews

Customer review rating 1.5/5

Ahmet S. Families - Confirmed reviews ALL

We were at the hotel around 12. The blonde woman at the reception was very sullen and rude. We even commented that she might be racist. It was as if she even took our bags by force. Then we went sightseeing and came to the hotel around 19 and that staff had left and another friendly staff had come instead. We paid and went up to the room. We said let's take a shower, but no shampoo and body soap. We wanted to, but what does it matter????

Dear Ahmet, Thank you for taking the time to share your feedback regarding your recent stay at ibis Praha Wenceslas Square. I sincerely apologize for the experience you encountered during your check-in. It is our utmost priority to ensure that every guest feels welcomed and valued, and I regret that your first impression did not reflect this commitment. Your comments regarding the demeanor of our staff have been noted, as we strive to uphold a standard of service that aligns with our values of hospitality and respect. Furthermore, I am sorry to hear that you found the room amenities lacking. We typically ensure that our rooms are fully stocked with essential toiletries such as shampoo and body soap prior to guest arrival. Your observation will be shared with our housekeeping team to address any oversight in this regard. I understand the importance of having these amenities readily available for a comfortable stay. Thank you once again for your feedback. It is through comments like yours that we can continually improve our services and provide a more pleasant experience for all our guests. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 3.0/5

Anne-marie L. Couples - Confirmed reviews ALL

comme dit plus haut hotel bien situé, chambre trop petite, rien pour poser les bagages, rien n'est prévu dans la salle de bain pour poser quelques affaires l'hotel ne mérite pas 3 étoiles

Dear Anne-Marie, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel well-located. However, we regret that the room size and amenities did not meet your expectations. We value your comments about the luggage storage and bathroom facilities; they will be taken into consideration for future improvements. We hope to welcome You back at the Ibis hotel Wenceslas Square. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 5.0/5

Ann Q. Friends - Confirmed reviews ALL

Good location, staff friendly

Dear Ann, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found our staff to be friendly. Your satisfaction is our priority, and we appreciate your positive remarks as they inspire us to maintain our high standards of service. We hope to welcome You back at the Ibis hotel Wenceslas Square. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 2.5/5

Peter H. Solo - Confirmed reviews ALL

The one problem I have is the big step up in to the shower. There is nothing to stop you slipping on the shower floor and when you get out there is nothing to hold on to. The breakfast could be better - scrambled eggs are good but they don’t get fully mixed together in the preparation. The sausages are ok and the cheese and rolls are great. Bread is provided for Toasting but seems to be very hard when toasted and seems to be kept in a fridge. On each floor is a water machine near the lifts which gives normal or chilled water to drive, that along with a carafe in each room is a good idea. Shame nobody looked at the Water machine on my floor as it showed a full drip tray for the last 3 days I was there.

Dear Peter , Thank you for taking the time to share your feedback regarding your recent stay at ibis Praha Wenceslas Square. We value your insights and are committed to enhancing our guests' experiences. I sincerely apologize for the discomfort you faced with the shower facilities. Your observation about the step and the lack of support when exiting the shower is indeed concerning. We appreciate your input as it provides us with an opportunity to assess the safety measures in place and consider enhancements to ensure a more secure experience for our guests. Regarding breakfast, I am pleased to hear that you enjoyed the scrambled eggs, sausages, cheese, and rolls. Your comments about the scrambled eggs not being fully mixed and the bread being hard after toasting are noted. We strive to provide a delightful breakfast experience and will certainly relay your feedback to our culinary team for their consideration. Our aim is to ensure that all items meet the expectations of our valued guests. I also appreciate your mention of the water machines available on each floor. I regret to learn that the one on your floor was not adequately maintained during your stay. Our housekeeping team is typically diligent in keeping communal areas clean and functional, and I apologize that this did not reflect your experience. Your feedback will help us reinforce our standards in this area. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 4.5/5

Susana L. Couples - Confirmed reviews ALL

Es un hotel que guarda las caracteristicas habituales de casi todos los hoteles de la cadena Ibis. Limpieza, cordialidad, buenas instalaciones. Obvio las habitaciones son mas pequeñas que las de otros hoteles costosos, pero eso no es algo que nos interese a nosotros. Está ampliamente cimpensado con dus virtudes.

Dear Susana, Thank you for your kind words regarding your recent stay at ibis Praha Wenceslas Square. We are delighted to hear that you appreciated our cleanliness, cordiality, and facilities, which are hallmarks of our brand. We strive to provide value through our offerings, and it is gratifying to know that you found your experience satisfying. We look forward to welcoming you back in the future at the Ibis hotel Wenceslas Square. Sincerely, Barbora Fagan Guest Relation Specialist

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Other web-users rate our hotel

  • 816 reviews 9.2/10 Location
  • 913 reviews 6.2/10 Room
  • 691 reviews 8.6/10 Service
  • 23 reviews 8.4/10 WiFi
  • 485 reviews 8.7/10 Breakfast
  • 381 reviews 7.9/10 Cleanliness
  • 129 reviews 6.8/10 Food
  • 22 reviews 4.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.