Dear John, Thank you very much for taking the time to share your experience with us! I am really happy to hear that you and your partner enjoyed our convenient location and, most importantly, the hospitality of our team. Your wonderful words about our colleagues, especially our Front Desk Manager, truly mean a lot to us, and I will be delighted to pass on your appreciation! I also understand your comments about the room. Our ibis rooms follow a more compact and practical design, with open storage instead of traditional wardrobes. I appreciate that this may not be everyone's preference, and I am sorry that the room was not quite as comfortable as you had expected. It is also lovely to know that you appreciate our sustainability efforts. Thank you for noticing these little things! Thank you again, John, for choosing to stay with us and for being a member of our ALL loyalty programme. I hope you and your partner enjoyed your time in beautiful Prague, and we would be very happy to welcome you back! Warm regards from Prague, Jana Guest Relations Specialist

Dear Beata, Thank you very much for taking the time to share your experience with us. I am really sorry to hear that your stay was disturbed by the noise from the ventilation. I completely understand how frustrating this must have been, especially when travelling for business and looking forward to some peace and quiet after a busy day. I am glad that our receptionist tried to help by arranging another room for you, but I am truly sorry that the same problem appeared there as well. I can imagine how disappointing that must have been, especially after hoping that the room change would make things better. I will personally share your feedback with our Maintenance team, as this is certainly something we need to look into. Thank you also for being one of our ALL Silver members. We really appreciate your loyalty, and I am sorry that we could not provide you with the comfortable stay you deserved. I hope we will have another opportunity to welcome you back and leave you with a much happier impression of our hotel. Warm regards from Prague, Jana Guest Relations Specialist

Dear Karen, Thank you for taking the time to share your experience with us. First of all, I would like to sincerely apologise for the distress and discomfort you and your family have experienced following your stay. I can only imagine how upsetting this situation must have been for you, and I am truly sorry. Please know that we take your concerns extremely seriously. The room was immediately taken out of service, and we are working with professional pest control specialists to ensure the situation is thoroughly investigated and addressed. I am also sorry to hear that you have not received a response to your previous communications. We are currently looking into this internally, as we certainly would not want any of our guests to feel that their concerns have been overlooked. Your comfort and well-being are very important to us, and I want to reassure you that we are giving this matter our full attention. Thank you again for bringing this to our attention. I am genuinely sorry that your stay has left you and your family with such an unpleasant experience. Warm regards from Prague, Jana Guest Relations Specialist

Dear Colin, Thank you so much for taking the time to share your feedback with us! I am really happy to hear that you appreciated our convenient location, the cleanliness of your room and especially the friendliness of our team. Your kind words about our colleagues truly mean a lot to us! I understand that our rooms may feel a little compact, but I am glad that you had everything you needed for a comfortable stay. Thank you also for being a member of ALL Accor. We would be very happy to welcome you back on your next visit to Prague! Warm regards from Prague, Jana Guest Relations Specialist

Dear David, Thank you so much for your lovely feedback! I am really happy to hear that you enjoyed your stay with us and appreciated our convenient location, breakfast and especially the friendliness of our team. I will be very happy to share your kind words with our colleagues! It is always a pleasure to welcome our loyal ALL Accor members, and we truly appreciate your continued trust in us. Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back to our beautiful Prague very soon! Warm regards from Prague, Jana Guest Relations Specialist

Dear Peter, Thank you so much for taking the time to share your lovely feedback with us! I am really happy to hear that you enjoyed your three days in Prague and that our hotel was a comfortable place to stay while exploring the city. It is especially nice to know that you appreciated the cleanliness of your room and the friendly and helpful approach of our team. I will be very happy to share your kind words with our colleagues! And I am glad that our location made it easy for you to discover so much of our beautiful Prague on foot. Thank you also for being a valued ALL Accor member. We hope to have the pleasure of welcoming you back again on your next visit! Warm regards from Prague, Jana Guest Relations Specialist

Dear Steven, Thank you so much for your wonderful review! I am really happy to hear that you had such a lovely stay with us and enjoyed our convenient location, comfortable room and breakfast selection. What makes me especially happy is reading your kind words about our team. Knowing that everyone you met was friendly and helpful is such a lovely compliment, and I will make sure to share your feedback with our colleagues! And of course, thank you for being a valued ALL Accor member! We hope you had a wonderful time exploring Prague with your friends and would absolutely love to welcome you back again! Warm regards from Prague, Jana Guest Relations Specialist

Dear Paul, Thank you so much for taking the time to share your feedback with us! I am really happy to hear that you and your partner enjoyed your stay in Prague and appreciated our convenient location, clean rooms and friendly team. It is always lovely to know that our guests feel comfortable and welcome, and I will be happy to share your kind words with our colleagues! Thank you also for being a valued ALL Accor Gold member. We truly appreciate your loyalty and hope to have the pleasure of welcoming you both back to our beautiful Prague one day! Warm regards from Prague, Jana Guest Relations Specialist

Dear Sarah, Thank you so much for your wonderful review! I am really happy to hear that you and your family had such a lovely stay with us and enjoyed our convenient location and delicious breakfast selection. What makes me especially happy is reading your kind words about our team. It is always wonderful to know that our colleagues made you feel welcome and well taken care of. I will be very happy to share your compliments with them! Thank you also for being a valued ALL Accor member. I hope you and your family enjoyed exploring our beautiful Prague, and we would absolutely love to welcome you back again one day! Warm regards from Prague, Jana Guest Relations Specialist

Dear Mherylle, Thank you so much for your beautiful review! I am really happy to hear that you and your friends had such a comfortable stay with us and felt well taken care of by our team. What makes me especially happy is reading your lovely words about Alena! It is wonderful to know that she was able to help you with your booking and make everything a little easier for you. I will personally make sure to share your kind words with her, and I am sure they will make her day! Thank you also for being a valued ALL Accor Gold member. Your loyalty and trust mean so much to us. We hope you had a wonderful time in our beautiful Prague, and we would absolutely love to welcome you back again! Warm regards from Prague, Jana Guest Relations Specialist

Milá paní Marto, moc Vám děkuji za tak krásné hodnocení! Opravdu mě těší, že jste si pobyt u nás s přáteli užila a že jste byla spokojená s pohodlím našich pokojů i skvělou polohou hotelu. Největší radost mi ale udělala Vaše milá slova o našem personálu. Je pro nás moc důležité, aby se u nás hosté cítili příjemně a vítaně, a jsem ráda, že se nám to podařilo i během Vašeho pobytu. Vaši pochvalu s velkou radostí předám celému týmu! Ještě jednou Vám děkuji za milá slova a nádherné hodnocení. Doufám, že jste si naši krásnou Prahu užila naplno a že Vás u nás někdy znovu přivítáme! Srdečné pozdravy z Prahy, Jana Guest Relations Specialist

Dear Samuel, Thank you so much for taking the time to share such a thoughtful and detailed review of your stay with us! It was a pleasure to read how much you and your wife appreciated our friendly team, clean and renovated rooms, and convenient location. I am especially happy to hear that our housekeeping colleagues took good care of your requests and respected your privacy throughout your stay. I will be delighted to share your lovely words with them! At the same time, I am sorry about the confusion regarding your bed arrangement and the technical issues you experienced in your room. I completely understand that these details can make a difference to your comfort, and I will make sure your comments are shared with our Front Office and Maintenance teams. It also made me smile to read that you enjoyed the little details, from our water dispensers to the cloud design on the ceiling! Thank you again for your kind and constructive feedback, and for being a valued ALL Accor member. Knowing that you would consider staying with us again really means a lot. I hope you and your wife had a wonderful time in Prague, and we would love to welcome you both back one day! Warm regards from Prague, Jana Guest Relations Specialist

Dear Mary, Thank you so much for your wonderful review and perfect rating! I am delighted to hear that our location was so convenient for your visit to Prague and that having your room ready early made your arrival a little easier. And I must say, your comment about our breakfast made me smile! I am so glad you appreciated the wide selection, even if there was a little more to choose from than you needed. Thank you also for being a valued ALL Accor member. It means a lot to know that you had such a positive experience with us. I hope you enjoyed your time in our beautiful Prague, and we would be absolutely delighted to welcome you back on your next visit! Warm regards from Prague, Jana Guest Relations Specialist

Dear Viktoriia, Thank you very much for taking the time to share your experience with us. I am happy to hear that you enjoyed our location and overall had a pleasant stay with us. I am sorry that our breakfast selection did not fully meet your expectations. Thank you for sharing your suggestions with us – I will make sure to pass them on to our restaurant team. I am also sorry if you had difficulties communicating with some of our colleagues during your stay. We always want our guests to feel comfortable and able to ask for anything they may need. Thank you again for your honest feedback. We really appreciate it and hope to have the opportunity to welcome you and your family back again in Prague! Warm regards, Jana Guest Relations Specialist