ibis Praha Wenceslas Square 3 stars

Customer review rating (ALL Rating) 4.5/5 1,512 reviews

ibis Praha Wenceslas Square - Image 1
ibis Praha Wenceslas Square - Image 2
ibis Praha Wenceslas Square - Image 3
ibis Praha Wenceslas Square - Image 4

Description

Hotel extras

  • Only 15 minutes walk from Wenceslas Square.

  • Only 30 minutes drive from Vaclav Havel international airport. Accessible by public transport.

  • High-speed Wifi

  • Selection of international and local breakfast dishes.

  • Paid access to the next-door fitness center and indoor heated swimming pool and sauna.

Our accommodation(s)

Book this hotel
Room 1

Renovated room with 2 single beds. Free WIFI, bathroom with shower.

Max. number of persons
2
Area
From 16 / 172 sq ft

Bedding

Twin bed(s) x2

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 2 pers. max
  • 16 / 172 sq ft
  • Bedding 2 x Twin bed(s)

Renovated room with 1 double bed and 1 single bed. Free WIFI, bathroom with shower.

Max. number of persons
3
Area
From 16 / 172 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk

Renovated room with 1 double bed and 1 sofa bed. Free WIFI, bathroom with shower.

Max. number of persons
3
Area
From 23 / 247 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk

Renovated room with 1 double bed with balcony. Free WIFI, bathroom with shower.

  • Views:

    City View

Max. number of persons
2
Area
From 16 / 172 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk

Renovated handicap room with 1 double bed (queen size bed). Free WIFI, accessible bathroom with shower.

Max. number of persons
2
Area
From 16 / 172 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk

Hotel location

ibis Praha Wenceslas Square

Katerinska 36
12000 PRAGUE
Czech Republic

GPS:50.074649, 14.426122

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • PRAGUE Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 181 rooms
  • 4 rooms for people with reduced mobility
  • 14 family rooms
  • 23 connecting rooms
  • 181 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Board games available
  • Tourist guide for families
  • On site
  • Indoor parking
  • Private
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 26.85 650 CZK Per day

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

BAR

Non contractual photo

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Contactless

Wine and other drinks information

  • Soft drinks

Snacks facilities

  • Cold snacks

The Bar: a friendly place to get together at any time of day.

Hot and cold international selection.

In the restaurant and terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,512 reviews

Customer review rating 5.0/5

Rafael J. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Sebastian O. Families - Confirmed reviews ALL

Dear Sebastian, Thank you very much for sharing your feedback with us. We are happy to hear that overall you enjoyed your stay, appreciated our location and were pleased with the offer for your second room. I am sorry about the water leak you experienced towards the end of your stay. We completely understand that an unexpected technical issue like this can affect an otherwise pleasant experience, and we appreciate that you reported it to our team. Despite this inconvenience, it means a lot to us to see your 9/10 recommendation and such positive ratings for our team and services. Thank you for staying with us, Sebastian, and we hope to have the opportunity to welcome you and your family back for an even smoother stay next time. Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Robert N. Solo - Confirmed reviews ALL

Dear Robert, Thank you very much for your lovely review! We are delighted to hear that you enjoyed our convenient location and found it so easy to explore Prague from the hotel. It is especially wonderful to know that your room was even more comfortable than you expected. Thank you also for mentioning our Housekeeping team – I will be very happy to share your kind recognition with them. We truly appreciate your 10/10 recommendation and hope to have the pleasure of welcoming you back on your next visit to Prague! Kind regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Aditi S. Families - Confirmed reviews ALL

Dear Aditi, Thank you so much for such a wonderful review! We are delighted to hear that you and your family had such a great stay with us. It is lovely to know that our location worked so well for exploring Prague on foot – and we are especially happy that you found our breakfast amazing! Seeing your perfect scores for our team, cleanliness and overall experience truly means a lot to us. Thank you for choosing ibis Praha Wenceslas Square and for your wonderful 10/10 recommendation. We hope to welcome you and your family back to Prague again one day! Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Tracey S. Families - Confirmed reviews ALL

Dear Tracey, Thank you very much for sharing your experience with us! We are happy to hear that you found our hotel clean and well located, and that leaving your luggage with us before check-in made it easier for you to enjoy Prague straight away. Thank you also for pointing out the few things that could have made your stay more comfortable. We are sorry about the lumpy pillows and the water station not working on your floor. Regarding the waiting time at reception, our team always does their best to assist every guest personally, but during busy arrival times a short queue can unfortunately occur. We nevertheless appreciate your feedback and are glad to see that you had a positive experience with our team overall. Thank you for your lovely 9/10 recommendation. We hope to welcome you and your family back to Prague again! Kind regards, Jana Guest Relations Specialist

Customer review rating 3.5/5

Sebastian O. Families - Confirmed reviews ALL

Everything was good except for the flood/leak that I reported the day before checking out.

Dear Sebastian, Thank you very much for sharing your feedback with us. We are happy to hear that overall you enjoyed your stay, appreciated our location and were pleased with the offer for your second room. I am sorry about the water leak you experienced towards the end of your stay. We completely understand that an unexpected technical issue like this can affect an otherwise pleasant experience, and we appreciate that you reported it to our team. Despite this inconvenience, it means a lot to us to see your 9/10 recommendation and such positive ratings for our team and services. Thank you for staying with us, Sebastian, and we hope to have the opportunity to welcome you and your family back for an even smoother stay next time. Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Robert N. Solo - Confirmed reviews ALL

The hotel is well placed near the station. It was extremely easy to get around. The room was extremely comfortable and better than I expected

Dear Robert, Thank you very much for your lovely review! We are delighted to hear that you enjoyed our convenient location and found it so easy to explore Prague from the hotel. It is especially wonderful to know that your room was even more comfortable than you expected. Thank you also for mentioning our Housekeeping team – I will be very happy to share your kind recognition with them. We truly appreciate your 10/10 recommendation and hope to have the pleasure of welcoming you back on your next visit to Prague! Kind regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Aditi S. Families - Confirmed reviews ALL

Location is just perfect . Everything is walkable around and the hotel is also good and breakfast is amazing

Dear Aditi, Thank you so much for such a wonderful review! We are delighted to hear that you and your family had such a great stay with us. It is lovely to know that our location worked so well for exploring Prague on foot – and we are especially happy that you found our breakfast amazing! Seeing your perfect scores for our team, cleanliness and overall experience truly means a lot to us. Thank you for choosing ibis Praha Wenceslas Square and for your wonderful 10/10 recommendation. We hope to welcome you and your family back to Prague again one day! Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Tracey S. Families - Confirmed reviews ALL

Hotel was nice, clean and well positioned

Dear Tracey, Thank you very much for sharing your experience with us! We are happy to hear that you found our hotel clean and well located, and that leaving your luggage with us before check-in made it easier for you to enjoy Prague straight away. Thank you also for pointing out the few things that could have made your stay more comfortable. We are sorry about the lumpy pillows and the water station not working on your floor. Regarding the waiting time at reception, our team always does their best to assist every guest personally, but during busy arrival times a short queue can unfortunately occur. We nevertheless appreciate your feedback and are glad to see that you had a positive experience with our team overall. Thank you for your lovely 9/10 recommendation. We hope to welcome you and your family back to Prague again! Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Merilin K. Couples - Confirmed reviews ALL

Very satisfied. Room had an excellent air conditioning, so even when outside it was over 35°C, our room was cool. Only that the AC panel on the wall never dimmed down, so even at night it was shining on the wall. I really liked that there was a water machine on each floor, where we could fill out waterbottle with cold water. Only that in the evenings someone kept overflowing the drip tray and it wasn't working. Check-in and check-out was quick and pleasant. Breakfast options were good. Only thing that kept me from giving 10 was that the bed was quite hard/firm for my liking. The room was pretty small without a outerwear and footwear closet. But for a active holiday, it was all just enough for what we needed.

Dear Merilin, Thank you very much for sharing your experience with us! We are happy to hear that you enjoyed your stay and especially appreciated the air conditioning during those very hot Prague days, as well as our water stations. It is also lovely to know that you had a pleasant experience with our team, from check-in to check-out. Regarding the room size and storage space, our rooms follow the ibis concept, which focuses on a simple, functional and comfortable design with all the essentials for a pleasant stay. Nevertheless, we completely understand that everyone has different preferences, and we appreciate you sharing your impressions with us. Thank you also for your other helpful comments, which we will keep in mind. We hope you enjoyed your time in Prague and that we will have the pleasure of welcoming you back in the future! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Rafael L. Solo - Confirmed reviews ALL

Comfortable room.

Dear Rafael, Thank you very much for your lovely review! We are happy to hear that you had a comfortable stay with us and enjoyed our convenient location. It is also wonderful to see your perfect score for our team – this always makes us especially happy. I am sorry about the small issue you experienced with the towel, and thank you for mentioning it to us. We truly appreciate your 9/10 recommendation and hope to have the pleasure of welcoming you back on your next visit to Prague! Kind regards, Jana Guest Relations Specialist

Customer review rating 2.5/5

Muhammet S. Families - Confirmed reviews ALL

The hotel tried to take extra City tax though i had already paid it during the check-in.

Dear Muhammet, Thank you for taking the time to share your feedback with us. I am sorry to hear that there was some confusion regarding the city tax and payment during your stay. I would just like to clarify our payment procedure. At check-in, we ask for a card to make a pre-authorization, which serves as a guarantee for the stay. The final payment, including the city tax, is then completed at check-out. I completely understand that this can be confusing if the process is not clearly explained at the time of arrival, and I am sorry if this was the case during your stay. On a more positive note, I am happy to see that you enjoyed our breakfast and appreciated our convenient location. Thank you again for sharing your experience with us. We truly appreciate your feedback and hope we will have the opportunity to welcome you again and provide you with a smoother experience next time. Kind regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Elodie V. D. W. Friends - Confirmed reviews ALL

The hotel is perfect for a trip when exploring Prague. It is located close to the centre and the metro is only a 5 minute walk away. Staff is very friendly and the breakfast buffet is varied. Me and my friends had an amazing time!

Dear Elodie, Thank you so much for your wonderful review! We are so happy to hear that you and your friends had such an amazing time with us and enjoyed exploring Prague. It is great to know that our location and nearby metro made getting around the city easy for you. We are especially happy to read your kind words about our team and our breakfast buffet – I will be very happy to share your lovely feedback with our colleagues. Thank you also for the amazing 10/10 recommendation and for choosing ibis Praha Wenceslas Square for your trip to Prague. We hope to welcome you and your friends back again one day! Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I stayed for 2 nights, and thought it was enjoyable and comfortable. Only a 15 minute walk from the train station and right next to a local tramline meant getting round was very simple. Despite the city centre location, I felt it was quiet enough to get a decent night's sleep. It was very hot and although the air conditioning helped, there's not a lot more the hotel could really do during a heatwave. All facilities were fine; clean bedding, plenty of shower gel and amenities. Having a smart TV with YouTube was a nice option too. The breakfast was absolutely fantastic too! Excellent variety from the buffet style. I also want to mention how well I was treated by the hotel manager before I arrived (Justyna I believe her name was). Basically, I accidentally cancelled my booking for a non-refundable fee and then rebooked. Essentially paying double for the same room. However, she responded to my email promptly after I explained the situation and without any further questions, she understood and gave me the refund for the cancelled booking. So it was really nice to be understood and to get this great customer service. Only thing I'd say is that the decor looked a bit faded and it could do with a lick of paint. Other than that, I'm sure I'd stay again!

Dear Oli, Thank you so much for taking the time to share such a lovely and detailed review! We are very happy to hear that you had an enjoyable and comfortable stay with us. It is great to know that you appreciated our location, quiet room, breakfast and even the Smart TV – sometimes YouTube after a long day exploring Prague is exactly what you need. I am especially happy to read your kind words about our Front Office Manager. Her name is actually Kristýna, and I will make sure to share your lovely feedback with her. I am sure she will be very happy to know that her help before your arrival made such a positive impression on you. Thank you also for mentioning the room décor. We appreciate your honest feedback and will keep it in mind. And finally, hearing that you would stay with us again is probably the best compliment we could receive. Thank you for your 10/10 recommendation and we hope to welcome you back to ibis Praha Wenceslas Square on your next trip to Prague! Kind regards, Jana Guest Relations Specialist

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Normal

Dear Mario, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our convenient location and overall had a pleasant stay in Prague. Thank you for choosing ibis Praha Wenceslas Square. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The room was great, we missed only a refridgerator. The beds were very comfortable. The hotel staff was very helpful and kind.

Dear Peter, Thank you so much for your lovely feedback! We are very happy to hear that you and your family enjoyed your stay with us, especially our comfortable beds and convenient location. It is also wonderful to read your kind words about our team. Knowing that you found our colleagues helpful and friendly means a lot to us! Regarding the refrigerator, we completely understand that it would be a useful addition, especially during a family stay. As part of the ibis concept, refrigerators are not included in our standard room equipment, but we certainly appreciate your feedback. Thank you again for your 9/10 recommendation. We hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice breakfast, clean, quiet, air condition.

Dear Michal, Thank you so much for your lovely feedback! We are very happy to hear that you and your family enjoyed your stay with us and appreciated our breakfast, cleanliness and convenient location. It is also great to know that you had a quiet and comfortable room, especially during these warm summer days! A big thank you for your 10/10 recommendation and for the wonderful rating of our team. We hope to welcome you and your family back to ibis Praha Wenceslas Square again soon! Kind regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Was very hot so we were very pleased to be able to access the excellent pool next door

Dear Zoe, Thank you so much for your wonderful review! We are very happy to hear that you and your family enjoyed your stay with us and especially our service. Your lovely words mean a lot to our team! And we are glad that the pool next door came in handy during those hot summer days – definitely a nice way to cool down after exploring Prague. Thank you also for your amazing 10/10 recommendation. We hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

The worst reception staff that smiling and being courteous to guests aren’t part of their paycheck. The rudest, most unfriendly, unhelpful team I ever encountered amongst ALL properties.

Dear Richard, Thank you for taking the time to share your experience with us. I am truly sorry to read that your stay left you with such a negative impression, especially when it comes to our team. I can understand how frustrating it must have been to feel that you were not receiving the help and attention you expected from us. I have also checked what happened regarding the shower. According to our records, our technician visited your room on August 1st after the issue was reported, and during the inspection everything appeared to be working correctly. However, I completely understand that from your side the problem was clearly still there, especially if you eventually had to use the shower facilities at the Novotel next door. I am very sorry that we were not able to find a better solution for you at the time. I also appreciate your comments regarding the breakfast, pillows and bathroom. I will make sure these points are shared with our teams, as well as your feedback regarding the friendliness and approach of our staff. Most importantly, I am sorry that you did not feel genuinely welcomed and well taken care of during your stay. This is certainly not the feeling we want any of our guests to leave with. Thank you again for sharing your experience so openly with us. I am truly sorry that we could not make your stay a more positive one, and I wish you all the best and many wonderful travels ahead. Kind regards from Prague, Jana Guest Relations Specialist

Customer review rating 4.5/5

Muhammad S. R. Families - Confirmed reviews ALL

Well located. Nice place to stay considering the price. Easy to go to all the attractions Metro is just around the corner

Dear Muhammad, Thank you very much for your lovely feedback! We are happy to hear that you and your family enjoyed your stay and found our location convenient for exploring Prague. Having the metro just around the corner definitely makes getting around the city much easier! It is also lovely to hear that you found our team very helpful and felt that your stay offered good value for money. Thank you for choosing ibis Praha Wenceslas Square and for your 9/10 recommendation. We hope to welcome you and your family back again on your next trip to Prague! Kind regards, Jana Guest Relations Specialist

Customer review rating 3.5/5

Noora R. Couples - Confirmed reviews ALL

Reception staff could have been more welcoming and there was some cleanliness issues that were not up to my standards. Otherwise for the price range a good room with calm stay. The "spa" in the next hotel was a terrible experience with dirty floors and children jumping constantly into pools while screaming. Not relaxing as i hoped :(

Dear Noora, Thank you for taking the time to share your detailed feedback with us. We are glad that overall you had a calm stay and found the room to be good value for the price. At the same time, we are sorry to hear about the cleanliness issues you experienced. This is certainly not the standard we aim for, and we appreciate that you brought it to our attention during your stay so our team could replace the towels. Thank you also for your honest feedback regarding the reception. We understand your point and agree that our guests should always feel that they have our full attention when speaking with us. We will be happy to share your comments with our Front Office team. We also appreciate your feedback regarding your visit to the wellness area and will pass your comments to the responsible team. Thank you again for staying with us and for sharing both the positive and less positive parts of your experience. We hope to have the opportunity to welcome you back to ibis Praha Wenceslas Square in the future. Kind regards from Prague, Jana Guest Relations Specialist

Customer review rating 3.5/5

Ronen M. Couples - Confirmed reviews ALL

Very slow check in Whrong charge , that fix after I inform Very lazy se vice

Dear Mr. M., Thank you for taking the time to share your feedback with us. I am sorry that your arrival did not go as smoothly as it should have. We understand that a long check-in together with an incorrect charge is not the best way to start a stay, and I apologize for the inconvenience. I am glad that the payment issue was corrected once you brought it to our attention. I am also sorry that our service did not leave you with the positive impression we would normally wish for our guests. Your feedback is important to us and will help us focus on providing a smoother and more attentive experience, especially during check-in. On a positive note, we are happy to see that you were satisfied with the cleanliness of your room and overall value for money. Thank you for staying with us and for being a Gold member of ALL. We hope to have the opportunity to provide you with a much better experience next time. Kind regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Radomil T. Solo - Confirmed reviews ALL

Hotel is very nice after renovation, great breakfast and the staff is great!

Dear Radomil, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed your stay and appreciated our convenient location, delicious breakfast, and the helpful service provided by our team. It is also wonderful to know that you liked our newly renovated hotel. Reading such kind words is the greatest reward for our team. Thank you once again for your trust, and we are especially happy to know that you would recommend our hotel to your friends and family. We look forward to welcoming you back to ibis Praha Wenceslas Square again soon. Kind regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Scott S. Families - Confirmed reviews ALL

Hotel was well located and the room was clean and modern.

Dear Scott, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, as well as your clean, modern, and comfortable room. It is especially rewarding to know that our team contributed to such a positive experience. Your kind words mean a lot to all of us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis Praha Wenceslas Square again soon. Kind regards, Jana Guest Relations Specialist

Other web-users rate our hotel

  • 840 reviews 9.4/10 Location
  • 934 reviews 6.4/10 Room
  • 711 reviews 8.6/10 Service
  • 14 reviews 8.2/10 WiFi
  • 499 reviews 9.4/10 Breakfast
  • 417 reviews 8.5/10 Cleanliness
  • 168 reviews 8.5/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Prague Hotels