Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.5/5 697 reviews

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Mama Shelter Prague - Image 1
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Mama Shelter Prague - Image 4
Veletrzni 1502/20, 170 00 Praha 7- Holesovice, Czech Republic

Description

Hotel extras

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

GPS:50.102356, 14.431385

Telephone
Fax +420 225 117 800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  697 reviews

TripAdvisor Rating  4.5/5  437 reviews

Certificate of excellence 2024

Fun, quirky hotel with a very comfy bed!

TripAdvisor rating 4.0/5

JenAllanMack Couples - TripAdvisor review

We stayed for 4 nights Monday to Thursday and would definitely come back again! We had large Mama double room which gave us plenty of room for our cases and things. The decorations throughout the hotel was fun and quirky and there were a number of activities for guests to use for free such as pool, arcade games and foosball. We also received biscuits and complimentary water on arrival. We ate at the hotel the first night for dinner and the food was fantastic! We shared a pizza and a meza plate and highly recommend both. The only slight negatives were; - the room was far too hot, we didn't have the heating on but the heat travelled up as we were on the 8th floor. Probably not much the hotel can do about that, I would advise to leave your window open which helped a bit - there were workplace party nights on three of the nights we were there. Thankfully the night we arrived there wasn't one otherwise I don't think we'd have been able to eat at the hotel as there was only a small space around the back available for guests on these days. - the service wasn't that fast either of the times we went for dinner or drinks which was fine as we weren't in a hurry but something to bear in mind if you're time restricted Understandable as it was near Christmas but I would probably pre warn guests about this - there was no kettle or tea making facilities in the room. Not something I'd usually worry about but my partner had a terrible cold and was needing hot water for Lemsips so I was needing to go down to the bar and get it. The staff were amazing and accommodating it just wasn't ideal having to walk into a private party to access the bar. The pros: - as I mentioned before the dinner was amazing! - wide selection of food and choices at breakfast - the staff went above and beyond - letting us have the hot water as mentioned above, managed to get a jacket laundered and back the same day - fun and quirky decor! - the bed and pillows were so comfy! Definitely would stay again!

well located

Customer review rating 4.0/5

Petr V. Business - Confirmed reviews ALL

Satisfied

Dear Petr, Thank you for your feedback and for sharing your experience! We’re glad to hear that you were satisfied with your stay and appreciated our convenient location. We look forward to welcoming you back and hope to provide an even better experience next time! Best regards, Irene - Front office agent Mama ♥ you!

Customer review rating 1.0/5

Alistaire M. Solo - Confirmed reviews ALL

Not treated or acknowledged as a GOLD member of Accor Membership Djs playing with not enough bar staff so drinking was waiting 20 to 30 mins, poor service No room service and staff attitude over all could be improved

Dear Alistaire M., Thank you for sharing your feedback. At Mama Shelter, we deeply value our Accor Live Limitless members, especially our Gold members, and I’m sorry to hear that your recent stay did not meet your expectations. Please allow me to clarify that your Gold status was indeed recognized automatically in our system upon your reservation. As part of this recognition, you were provided with complimentary drink vouchers and amenities in your room. We aim to ensure every guest feels appreciated, and I regret that this recognition did not meet your expectations during your stay. We understand that early check-in and room upgrades are important to our loyal guests. As explained during your visit, these benefits are subject to availability, as outlined in the membership programme. While we always strive to accommodate early arrivals, it wasn’t possible during your stay, and I’m sorry this caused frustration. Your feedback about wait times at the bar, staff communication, and breakfast offerings has been noted. We aim to create a lively and welcoming atmosphere for our guests, and we will share your comments with our team to improve efficiency and service. Thank you for your loyalty to Accor. I hope you’ll give us another opportunity to deliver a smoother and more enjoyable experience. Mama loves you! Tomáš Dikasz Operations Manager

Great stay in Prague

Customer review rating 4.5/5

Andy Families - Confirmed reviews ALL

We had an excellent experience with my mother on vacation. While the decorations are a bit extravagant, the hotel is extremely well located. The room was very spacious and clean. The breakfast was excellent, lots of choice of fruit, pastries, cold cuts and eggs and bacon. The staff was very helpful with all of our questions and well informed. Overall highly recommend this hotel as it’s a great price for money.

Dear Andy, Thank you for your wonderful review! We're thrilled to hear you and your mother had an excellent stay with us and appreciated our central location, spacious and clean room, and the variety at breakfast. Our team is delighted to know their assistance was helpful during your visit. We truly appreciate your recommendation and are glad you found great value in your stay. Looking forward to welcoming you back on your next visit to Prague! Kind regards, Mama ♥ you!! Front office agent Franlui

Mama Was Great

TripAdvisor rating 5.0/5

InnesKM TripAdvisor review

Throughly recommend a stay at this hotel. Staff were excellent and hotel was also excellent and very accommodating. Tram 17 to the centre is easy - note free if over 65 - and not far away at all. Lots of cafes and bars around the location especially the cafe at next tram stop. A matter of minutes from a shopping centre and AC Sparta stadium. Easy walk to centre. Only negative was the bar takeover by a private function on one night. We would stay again next time in Prague.

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Other web-users rate our hotel

  • 1,036 reviews 9/10 Location
  • 1,522 reviews 7.9/10 Room
  • 1,202 reviews 8.5/10 Service
  • 20 reviews 8.4/10 WiFi
  • 967 reviews 8.7/10 Breakfast
  • 818 reviews 7.4/10 Comfort
  • 755 reviews 9.5/10 Vibe
  • 517 reviews 8.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.