Dear Mr. A., Thank you for taking the time to share your feedback! ❤️ We’re so pleased to know that you enjoyed our convenient location, the cleanliness of our hotel, and the warm hospitality of our team. 😊 It’s always a pleasure to know that our guests feel comfortable with us. Thank you for choosing Mama Shelter Prague for your family trip, and we hope to see you all again soon! 🫶✨ Mama loves you ❤️ Yuliia FO Agent 💕

Hi kai Thank you for the lovely review! 💛 We’re happy you enjoyed our modern Mama vibes, friendly team, spacious rooms and that fantastic shower pressure! 🚿😎 And we’re especially glad our breakfast buffet made such a great impression. Thank you as well for sharing your thoughts about the pillows and lighting. We always appreciate honest feedback from our guests. We hope to welcome you back to Mama Shelter Prague for another great stay! ✨ MAMA ❤️ YOU Roya FO Agent

Dear Erhan, Thank you for your kind words! We’re happy you enjoyed our location and the warm welcome from our team. We hope you truly felt the Mama Shelter spirit during your stay! MAMA ❤️ YOU Salome FO Agent

Dragos, thank you for such a fantastic review and for the wonderful 90/100! 💛 It sounds like you really discovered the full Mama experience, from the tram right outside and the nearby park to the spacious room, generous breakfast and our lobby games. We especially love hearing that the lobby became your place to relax and have some fun together after exploring Prague! 🎱⚽🎮😎 Thank you for sharing such detailed feedback with us. We’re very happy Mama Shelter Prague was a great fit for your family trip! MAMA ❤️ YOU Roberto FO Agent

Thank you, Michael, for the wonderful 90/100! 💛 We’re delighted that you enjoyed the location, slept comfortably in our beds, and started your mornings with an excellent breakfast — sounds like a pretty perfect Mama combination! 🥐☕✨ We hope to welcome you back to Prague for another great stay. MAMA ❤️ YOU Roberto FO Agent

Dear Jakub, Thank you so much for this fantastic review! 💛😎 We’re thrilled you loved our funky concept, spacious rooms, breakfast selection and all the games and entertainment that make Mama Shelter special. It’s also great to hear that our team made you feel welcome and that you enjoyed our convenient location. We can’t wait to have you back for another stay full of fun, comfort and good vibes in Prague! **MAMA ❤️ YOU** Elvin Front Office Manager

Thank you for staying with us and for your detailed feedback. We are glad you enjoyed the room, breakfast, dinner, and our location, and we appreciate your kind comments about our team and the Platinum recognition; we also note your feedback regarding the welcome amenity. MAMA ❤️ YOU Michael FO Agent

Dear Mridul, Thank you for taking the time to share your detailed feedback for the second time. We are sorry to read that your first experience with Mama Shelter Prague did not meet your expectations. Regarding the in-room amenities, I would like to clarify a few points. Coffee pods, sugar and tea are replenished on a daily basis during housekeeping service, provided that the room does not have a “Do Not Disturb” sign displayed. Additional bathroom amenities, such as dental kits and other personal-care items, are also available upon request from Reception. I am particularly concerned by your comments regarding housekeeping, as some of the information mentioned in your review is simply not correct. Our housekeeping service does not consist only of cleaning the bathroom. Rooms are cleaned and beds are made on a daily basis as part of our standard housekeeping procedure. Bed linen, however, is changed after the third night, unless the guest specifically requests an earlier or more frequent change, as part of our sustainability and Green Key procedures. I have also checked the housekeeping records for your stay. There were several occasions when the “Do Not Disturb” sign was displayed, and on those days our housekeeping team understandably did not enter or service the room. On the other days, when you specifically requested housekeeping to come to the room, our colleague did so and, in your presence, made up the room and followed the specific requirements and instructions you provided. For this reason, I am sorry to see the statement that your room was not cleaned for three consecutive nights despite repeated requests, as this does not correspond with the information we have available. I am also sorry that the sofa bed did not meet your expectations. We will share this feedback with our housekeeping and maintenance teams so that the condition of the sofa bed can be reviewed. Regarding breakfast, I am sorry that you found it average. We are continuously working on our breakfast offer and guest feedback is important to us in this process. Finally, I am not quite sure how to interpret your comment that you are giving one star only because of the location. One star is the lowest rating available on the platform, as there is no zero-star option. Of course, we respect your rating, but I wanted to clarify this point. We take feedback from our Accor guests seriously, including Gold members, and we are sorry that your stay left you with such a negative impression. At the same time, I hope the above clarification helps distinguish between areas where we can improve and information about our procedures that may have been misunderstood during your stay. Mama loves you! Tomáš Dikasz Operations Manager

Andre, this review is giving us some serious Mama love! ❤️😎 Thank you for the perfect 100/100 and for calling our vibe the best of your entire Euro trip — that’s a huge compliment! We’re also happy that our location didn’t stop you from exploring, and that the easy connections made getting around Prague a breeze. ✨ “Very clean and personalized” is exactly the kind of feedback we love to hear. Thank you for choosing Mama Shelter Prague and for spreading the Mama love — we hope to see you again on your next European adventure! 💛 MAMA ❤️ YOU Roberto FO Agent

Thank you, Ankur! 💛 We’re delighted to know you had a comfortable stay and that our team made such a great impression. Your 100/100 and kind words about the staff mean a lot to us. We’ll make sure the team knows their hospitality was noticed and appreciated! 😎✨ MAMA ❤️ YOU Roberto FO Agent

Dear Xuetao, Thank you for your lovely feedback! ❤️ We’re delighted you enjoyed our beautiful hotel and the friendliness of our team. We hope to welcome you back to Mama Shelter Prague soon! Mama ❤️ YOU Salome FO Agent

Dear Ke Z., Thank you for taking the time to share your detailed feedback with us. Regarding the bottle of water, please allow us to clarify that at Mama Shelter Prague, it is part of our Mama standard to provide one 2L bottle of water per stay as a complimentary gesture. This is why the bottle was not replenished during your stay. Regarding your Accor ALL Gold benefits, our reception team provided you with the correct information according to the Accor standards and benefits applicable at our hotel. The Gold welcome amenity at Mama Shelter Prague consists of a cookie and a small apple juice, as agreed within the Accor ALL programme. We would also like to clarify that the information given to you by our reception team regarding the bottle of water was correct according to the standards we are required to follow. Nevertheless, as a gesture of goodwill and to ensure you could enjoy the welcome drink benefit during your stay, our team kindly provided you with two welcome drink vouchers from Mama Shelter, which you were able to use at our bar. We fully understand that, as a long-standing ALL Gold member and previously Platinum member, you are familiar with the benefits offered across Accor properties. However, individual brands within Accor may have their own standards and ways of delivering these benefits. Please also note that Mama Shelter is a member of the Accor group and follows the standards and rules established by Accor. If any information or benefit displayed in the ALL app appears incorrect or is missing, this is managed directly by Accor and can be checked or resolved through the ALL support available in your app. We truly appreciate your loyalty and are sorry that some aspects of your stay felt different from your expectations. We hope to have the pleasure of welcoming you again and providing you with a more seamless Mama experience. Mama ❤️ YOU Elvin Front Office Manager

Thank you so much for your detailed feedback, Loretta! 💛 We’re delighted to hear you had a great stay, loved our four-legged Mama family members 🐶❤️, and enjoyed the room, breakfast and our team. We’re sorry your check-in took longer than it should have and that there was some confusion around the charges and deposit. We’ll share your feedback with the team to help make the arrival experience smoother. 😊 And we completely understand the need for hot water with a 3-week-old kitten! 🐱 While we don’t have kettles or coffee makers in the rooms, our reception team is always happy to help with hot water when needed. We hope to welcome you and your furry friends back to Mama Prague soon! 😎✨ MAMA ❤️ YOU Roberto FO Agent

Dear Elise D. G. R., Thank you for your wonderful feedback! ❤️ We’re so happy you enjoyed the details throughout the hotel, as well as our friendly and professional team. It’s great to hear that you found your room clean, spacious, and comfortable. We hope to welcome you back for another lovely stay! Mama ❤️ YOU Juris FO Agent

Thank you for staying with us and for sharing your feedback. We’re glad you enjoyed the convenient location and had a comfortable stay. MAMA ❤️ YOU Michael, FO Agent

Dear Aman, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Mama loves you! Tomáš Dikasz Operations Manager

Dear Sheri, Thank you for your lovely feedback! ❤️ We're happy to hear you enjoyed your room and found our team so welcoming. It was a pleasure having you with us! We hope to welcome you back to Mama Prague again soon. Mama ❤️ YOU Salome FO Agent