Perfect is what we love to hear! 💛😎 Thank you for the lovely feedback. We’re so happy you enjoyed your Mama experience and hope to see you again soon in Prague! MAMA ❤️ YOU Roya FO Agent

Dear Edward, Thank you for your lovely feedback! ❤️ We’re delighted that you enjoyed the service from our reception and restaurant/bar teams, as well as your comfortable room and its view. We’ll be happy to share your kind words with the team! We hope to welcome you back to Mama Shelter Prague soon. MAMA ❤️ YOU Salome FO Agent

Dear Ehsan, Thank you for your lovely feedback! 🥰💛 We’re delighted to hear that you enjoyed our clean and spacious rooms, friendly team, and welcoming atmosphere. ✨ Your kind words mean a lot to us, and we’re happy that our team helped make your time in Prague even more enjoyable! ❤️ We hope to welcome you back to Mama Shelter Prague soon for another wonderful stay! 🏨🌟 Mama loves you! ❤️😘 Yuliia, FO Agent 💛

Dear Juraj, Thank you for taking the time to share your feedback. I am sorry to hear that several aspects of your stay did not meet your expectations. Regarding the check-in experience, I apologise for the long waiting time. Having to wait 15–20 minutes to complete check-in is certainly not the welcome we want to offer our guests. The same applies to your checkout experience, where waiting around 20 minutes is far too long, particularly during the morning departure rush. I will review the staffing and organisation of our reception team to understand what happened and how we can prevent similar situations. I am also sorry to hear about the mosquitoes in your room. Their presence is certainly unpleasant, and I will share this with our housekeeping and maintenance teams so that the situation can be checked. Finally, I understand your frustration regarding the restaurant. If you specifically asked during check-in whether a reservation was necessary and were assured that there would be sufficient space, it is disappointing to find the restaurant fully booked for a private event later that evening. We should have communicated this information clearly and accurately, allowing you to make alternative arrangements in advance. Please accept my apologies for the inconvenience. Your feedback highlights several areas where we need to improve, and I will share it with the respective department managers. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much smoother experience on a future visit. Mama loves you! Tomáš Dikasz Operations Manager

Thank you for your lovely feedback! ❤️ We’re happy you enjoyed our peaceful rooms, comfy beds, and delicious breakfast. We hope to welcome you back to Mama Prague soon for another great stay! MAMA ❤️ YOU Roberto FO Agent

Dear Smaran, Thank you so much for your wonderful review! 🧡✨ We are delighted to hear that you found Mama Shelter Prague to be a surprisingly refreshing boutique hotel and enjoyed a pleasant stay with us. 😊 It is especially lovely to know that you appreciated our fantastic breakfast and excellent cleanliness. 🥐☕ Your kind words and recommendation mean a lot to our entire team! We also appreciate your feedback regarding check-in and check-out, as it helps us improve and make every guest experience even smoother. We hope to welcome you back soon for another memorable stay filled with comfort, delicious food, and good vibes! 🥰🎉 Mama loves you ❤️ Yuliia FO agent

Dear Martin, Thank you for your feedback and for staying with us at Mama Shelter Prague! 💛 Regarding your parking deposit of 500 CZK, we would like to reassure you that the deposit was released at check-out. The final charges for your stay were 500 CZK for parking, 100 CZK for the city tax, and 2,480.66 CZK for accommodation. Please note that the time it takes for the released deposit to appear in your account depends on your bank. We kindly recommend contacting your bank directly for further information about the transaction and when the funds will be available. Thank you for your understanding, and we hope you had a lovely stay in Prague! 😎 MAMA ❤️ YOU Roberto FO Agent

Dear Matthias, Thank you for your lovely feedback! ❤️ We’re happy you enjoyed our friendly team, convenient location, high standards of cleanliness, and breakfast selection. We hope to welcome you back to Mama Shelter Prague soon! MAMA ❤️ YOU Salome FO Agent

Dear Mr. A., Thank you for taking the time to share your feedback! ❤️ We’re so pleased to know that you enjoyed our convenient location, the cleanliness of our hotel, and the warm hospitality of our team. 😊 It’s always a pleasure to know that our guests feel comfortable with us. Thank you for choosing Mama Shelter Prague for your family trip, and we hope to see you all again soon! 🫶✨ Mama loves you ❤️ Yuliia FO Agent 💕

Hi kai Thank you for the lovely review! 💛 We’re happy you enjoyed our modern Mama vibes, friendly team, spacious rooms and that fantastic shower pressure! 🚿😎 And we’re especially glad our breakfast buffet made such a great impression. Thank you as well for sharing your thoughts about the pillows and lighting. We always appreciate honest feedback from our guests. We hope to welcome you back to Mama Shelter Prague for another great stay! ✨ MAMA ❤️ YOU Roya FO Agent

Dear Chetan, Thank you for sharing your feedback. I am sorry to hear that you had difficulties sleeping during your stay. Regarding the air conditioning, our system is working properly, although its operation is subject to certain limitations. In line with our ESG commitments and Green Key certification, the cooling function is disabled whenever the outside temperature drops below 16°C, and the lowest temperature guests can set in their rooms is 18°C. I am sorry if these settings were not clearly explained to you during your stay. As for the beds, we are sorry to hear that you found the mattresses uncomfortable. Guest comfort is very important to us, and your comments have been shared with our housekeeping and maintenance teams so that we can check the condition of the mattresses concerned. Thank you again for your feedback. We regret that these issues affected your stay and hope we may have the opportunity to offer you a better experience in the future. Mama loves you! Tomáš Dikasz Operations Manager

Dear Erhan, Thank you for your kind words! We’re happy you enjoyed our location and the warm welcome from our team. We hope you truly felt the Mama Shelter spirit during your stay! MAMA ❤️ YOU Salome FO Agent

Dear Ayman, Thank you for your feedback. I am sorry to hear that the temperature in your room affected your overall experience, especially during hot weather. I am a little surprised by your comment, as our air-conditioning system is working properly. However, I suspect that the way the system operates may not have been communicated clearly enough. There are two important limitations to be aware of: first, in line with our ESG commitments and Green Key certification, the cooling function is disabled whenever the outside temperature drops below 16°C. Second, the lowest temperature guests can set in their rooms is 18°C. These measures are part of our efforts to operate more sustainably and reduce unnecessary energy consumption. I understand that these settings may not always meet everyone's personal preferences, particularly during warmer periods, and I am sorry if this was not explained to you clearly during your stay. Thank you again for sharing your feedback. We appreciate your positive comments about the cleanliness of the hotel and your room. Mama loves you! Tomáš Dikasz Operations Manager

Dragos, thank you for such a fantastic review and for the wonderful 90/100! 💛 It sounds like you really discovered the full Mama experience, from the tram right outside and the nearby park to the spacious room, generous breakfast and our lobby games. We especially love hearing that the lobby became your place to relax and have some fun together after exploring Prague! 🎱⚽🎮😎 Thank you for sharing such detailed feedback with us. We’re very happy Mama Shelter Prague was a great fit for your family trip! MAMA ❤️ YOU Roberto FO Agent

Thank you, Michael, for the wonderful 90/100! 💛 We’re delighted that you enjoyed the location, slept comfortably in our beds, and started your mornings with an excellent breakfast — sounds like a pretty perfect Mama combination! 🥐☕✨ We hope to welcome you back to Prague for another great stay. MAMA ❤️ YOU Roberto FO Agent

Dear Jakub, Thank you so much for this fantastic review! 💛😎 We’re thrilled you loved our funky concept, spacious rooms, breakfast selection and all the games and entertainment that make Mama Shelter special. It’s also great to hear that our team made you feel welcome and that you enjoyed our convenient location. We can’t wait to have you back for another stay full of fun, comfort and good vibes in Prague! **MAMA ❤️ YOU** Elvin Front Office Manager

Thank you for staying with us and for your detailed feedback. We are glad you enjoyed the room, breakfast, dinner, and our location, and we appreciate your kind comments about our team and the Platinum recognition; we also note your feedback regarding the welcome amenity. MAMA ❤️ YOU Michael FO Agent

Dear Mridul, Thank you for taking the time to share your detailed feedback for the second time. We are sorry to read that your first experience with Mama Shelter Prague did not meet your expectations. Regarding the in-room amenities, I would like to clarify a few points. Coffee pods, sugar and tea are replenished on a daily basis during housekeeping service, provided that the room does not have a “Do Not Disturb” sign displayed. Additional bathroom amenities, such as dental kits and other personal-care items, are also available upon request from Reception. I am particularly concerned by your comments regarding housekeeping, as some of the information mentioned in your review is simply not correct. Our housekeeping service does not consist only of cleaning the bathroom. Rooms are cleaned and beds are made on a daily basis as part of our standard housekeeping procedure. Bed linen, however, is changed after the third night, unless the guest specifically requests an earlier or more frequent change, as part of our sustainability and Green Key procedures. I have also checked the housekeeping records for your stay. There were several occasions when the “Do Not Disturb” sign was displayed, and on those days our housekeeping team understandably did not enter or service the room. On the other days, when you specifically requested housekeeping to come to the room, our colleague did so and, in your presence, made up the room and followed the specific requirements and instructions you provided. For this reason, I am sorry to see the statement that your room was not cleaned for three consecutive nights despite repeated requests, as this does not correspond with the information we have available. I am also sorry that the sofa bed did not meet your expectations. We will share this feedback with our housekeeping and maintenance teams so that the condition of the sofa bed can be reviewed. Regarding breakfast, I am sorry that you found it average. We are continuously working on our breakfast offer and guest feedback is important to us in this process. Finally, I am not quite sure how to interpret your comment that you are giving one star only because of the location. One star is the lowest rating available on the platform, as there is no zero-star option. Of course, we respect your rating, but I wanted to clarify this point. We take feedback from our Accor guests seriously, including Gold members, and we are sorry that your stay left you with such a negative impression. At the same time, I hope the above clarification helps distinguish between areas where we can improve and information about our procedures that may have been misunderstood during your stay. Mama loves you! Tomáš Dikasz Operations Manager

Andre, this review is giving us some serious Mama love! ❤️😎 Thank you for the perfect 100/100 and for calling our vibe the best of your entire Euro trip — that’s a huge compliment! We’re also happy that our location didn’t stop you from exploring, and that the easy connections made getting around Prague a breeze. ✨ “Very clean and personalized” is exactly the kind of feedback we love to hear. Thank you for choosing Mama Shelter Prague and for spreading the Mama love — we hope to see you again on your next European adventure! 💛 MAMA ❤️ YOU Roberto FO Agent