Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.5/5 1,166 reviews

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Description

Hotel extras

  • Epic and cosy terrace

  • Just a five-minute tram ride to the Old Town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 7 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 PRAHA 7 HOLESOVICE
Czech Republic

GPS:50.102356, 14.431385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,166 reviews

TripAdvisor Rating  4.3/5  495 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Adrian O. Business - Confirmed reviews ALL

Nice hotel a bit outside the stress if the City center. Good breakfast good Pizza and very friendly staff. I will definitely book again here..

Dear Guest, Thank you so much for sharing your experience. We are delighted you liked the atmosphere, the food and the warm attitude of our team. Knowing you felt comfortable throughout your stay truly means a lot to us. We would be very happy to welcome you again on your next visit. Mama ❤️ You! Ondra FO

Customer review rating 4.0/5

Jan M. Families - Confirmed reviews ALL

Hotel is pleasant and clean. I wad missing a gym and there is no parking available currently at the hotel

Dear Guest, Thank you for your nice feedback 😊 We’re happy you enjoyed the cleanliness and value for money. We also appreciate your comments about parking and will keep them in mind for the future. Hope to welcome you back to Mama Shelter Prague soon! Mama ❤️ You!

Lacking in compassion.

TripAdvisor rating 1.0/5

Callum R TripAdvisor review

I was all ready to give this hotel a 5* review. That was until I needed to end my stay early due to my son becoming ill an my need to get home to the UK to care for him. They refused to allow me to check out early without charging a cancellation fee for the full original stay. Beware not to need to change your booking as they will NOT allow it.

Dear 864petet, Thank you for your recent stay and feedback. I would like to clarify this situation, as I was personally in contact with you during your stay. We discussed your request in detail and a solution was found and offered, which you accepted at the time. For this reason, I am surprised by the content of this review, as it does not reflect the reality. I sincerely hope your son is doing better now and wish you and your family all the best. Mama loves you! Tomáš Dikasz Operations Manager

Customer review rating 4.5/5

Rafael V. N. Families - Confirmed reviews ALL

Very nicely refurbished hotel with just the cool vibe. Breakfast is copious and of good quality. Rooms are large and comfy. Public transport is excellent to and from downtown.

Dear Rafael, Thank you very much for your wonderful review and for sharing such detailed feedback about your family stay at Mama Shelter Prague 😊 We’re delighted to hear that you enjoyed the cool vibe of the hotel, the spacious and comfortable rooms, our breakfast, and the excellent public transport connections 🙌 A special thank you for mentioning Ondra — we will be sure to share your kind words with him and the whole team. Smiles and fast service are definitely Mama’s style 😄👏 We also appreciate your comment regarding the WiFi speed. Your feedback has been shared with our technical team so we can continue improving 📶🔧 Thank you for your loyalty as an ALL Silver member and for recommending us so highly. We truly hope to welcome you and your family back very soon 🏨✨ Mama loves you ❤️ Mary, FO agent.

Customer review rating 4.0/5

Monica Q. M. Couples - Confirmed reviews ALL

We liked it but it, it's a fun hotel with an interesting concept but definitely it didn't feel like a 4 star hotel which was a bit disappointing. The room got smells from the kitchen almost every day, in the shower there's just shampoo/shower gel but nothing more, no kettle, no tea bags or coffee machine and the pillows in the beds are extra soft and from our point of view, not so comfortable. The cleaning service was so so, they wouldn't even change your dirty glasses for cleans ones. Also breakfast was always extra full so it was impossible to have your breakfast in the restaurant area so we needed to go to the bar area to sit. The whole experience was ok, but we were expecting a bit more for a Accord group 4 star hotel.

Thank you for your feedback. We are sorry your stay did not meet all your expectations. We hear you about the room amenities, pillows, and breakfast space and will work to improve these for the future. Just to note, a kettle is available with a refundable deposit and tea bags can be provided at reception, so sorry we did not offer such service. We are still very glad you enjoyed our fun concept and quirky vibe, we will share your feedback and hopefully your next stay will be even better. Mama ♥ You! Ondra FO

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Other web-users rate our hotel

  • 1,078 reviews 9/10 Location
  • 1,475 reviews 7.6/10 Room
  • 1,238 reviews 8.6/10 Service
  • 20 reviews 8.4/10 WiFi
  • 808 reviews 8.4/10 Breakfast
  • 769 reviews 7.4/10 Comfort
  • 715 reviews 9.6/10 Vibe
  • 555 reviews 7.8/10 Cleanliness

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