Mama Shelter Prague 4 stars

Perfect ! Went for my honeymoon and get kind attention - a word on the mirror. Very clean and large room, great bed, house shoes and bathrobe. Just small advise to improve : miss a teapot in the room !!! Food at the breakfast is great with large choice but having vegetal milk / gluten free choice would be even better.

Amazing Unique

The facilities were clean and comfortable. The resteraunt was excellent. Only thing missing was a gym.

Welcoming staff everywhere, feeling at home every single minute

We enjoyed the concept of the hotel. The staff was friendly and helpful. The room was clean and quiet. Food in the restaurant was good, would have liked more vegetarian options. Breakfast was varied although circulation was difficult. Would recommend this hotel.

For a classy, quirky, affordable and at-home stay, I personally urge you to choose Mama Shelter. Located in a beautiful area of Prague with stunning classic architecture, you can hop on the conveniently located trams to get anywhere in the city. The staff are incredibly helpful, even with “silly” things, like explaining how trams work and how to fit in with the big city! The room and en-suite were spotlessly clean, and the TV and WiFi actually worked?! For me that’s a shock! Their facilities, too, are spectacular, perfect for families, young children, with easy access for all ages and physical requirements. A perfect hotel if, like me, you are travelling alone, and the rooms and beautifully lit and romantic for couples. The restaurant and bar is beautiful, and extends to a cosy outdoor area. All very reasonably priced. I have absolutely no faults with this hotel.

Meeting my expectations althought I would expect more

That was very comfortable and nice, although checking in took a while, as we were a group of people, and it turned out the hotel had a completely different list of people to settle in together. Otherwise, it was really good. Delicious breakfast (oh that pastry!) and the wonderful cleanliness in the room. I wish there were glasses available in the room, as I had to grab one from the bar.

Why guests have to pay for toothpaste ???? I didn’t recognize Accor hotels pas philosophy. A small bottle of water for the Welcome drink for Silver guest. this is ridiculous. Price is high .. I will never go back to this hotel again ...

Excellent room and breakfast and the hotel crew

The hotel is well located near a well frequented tram stop and 7 mins away from the underground. It’s a really lovely and modern hotel with a well sorted breakfast buffet. Rooms are (as all Mama Shelter rooms) very nice and the bed is very comfy! Personnel was very friendly and helpful!

good infrastructure, but careless staffs. the modern design just focuses on the hardware, not the hospitality. for a hotel, it doesn't give guest a warm feeling.

The rating says it all. If your hotel manager doesn‘t even get the point that in Mid October in Prague the heating on the guestrooms should be turned on, what else to say...

Agradable

Upon check in I was told that Le Club member doesn't get status benefits (I'm gold member) besides water at the room (which I never got). They claim that Mama Shelter is a partner at not member of Accor. Even if it so, it's know shown/mentioned anyway during booking on the app. It's outrageous! I asked to talk with the manager: As the beginning she repeatedly said - there is no benefits for gold members. When I showed they what it seen on the app - specifically mentioned that gold members will enjoy status benefits and anyway the hotel is fully booked. Which was untrue cause I showed here available room on the app. Then she said that it just says Gold Status benefits but doesn't specifically says about room upgrade. I showed the list of benefits on Le Club page. She said it's not written that's it's for free and she At this point I had no choice but raise my voice and she agreed to upgrade the room for next category. All these being sad with a face expression as if she makes me a favor. One of the worst "welcome" experiences.