Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.5/5 1,172 reviews

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Description

Hotel extras

  • Epic and cosy terrace

  • Just a five-minute tram ride to the Old Town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 7 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 PRAHA 7 HOLESOVICE
Czech Republic

GPS:50.102356, 14.431385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,172 reviews

Customer review rating 4.5/5

Emmanuel B. Couples - Confirmed reviews ALL

Stayed for a 3 nights city break with my wife at the Mama Shelter Prague hotel. The location is great, the hotel is very modern and well equipped. We found the bed super confortable. The lobby is awesome and the bar really funky. Camille and Michael at reception desk were super friendly and helpful. Only improvement point in our opinion would be the breakfast selection which is quite limited compared to similar standard hotels.

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay, especially our location, modern design, and comfortable beds. It’s also great to know that you liked the atmosphere of the lobby and bar. A special thank you for mentioning Camille and Michael – we will be happy to share your kind words with them. We also appreciate your feedback regarding the breakfast selection and will take it into consideration as we continue to improve our offer. We hope to welcome you and your wife back again soon. Kind regards, Tomas, Reception

Customer review rating 3.5/5

Kerry O. Couples - Confirmed reviews ALL

The location was good. Lots of shops and restaurants within walking distance. The welcome was good, reception staff were friendly. We stayed in the large twin room. There's no storage for clothes, just a rack with 4 hangers. No hot drink facilities in room, there is a small fridge. No room service available. The bed was super comfortable with very soft pillows (didn't like the pillows but husband liked them) . The shower was nice, although the overhead shower was loud so only used the hand held. Clean, fluffy and soft towels.

Dear Guest, Thank you very much for sharing your detailed feedback. We are pleased to hear that you enjoyed our location with its many nearby shops and restaurants, as well as the friendly welcome from our reception team. We’re also glad that you found the bed comfortable and appreciated the quality of our towels and shower. At the same time, we appreciate your constructive comments regarding storage space, room amenities, and the shower. Your observations are very valuable, and we will review them internally as we continue working to improve our guests’ comfort and experience. We understand that preferences can vary, even with something as simple as pillow softness, and we’re glad your husband found them comfortable. Thank you again for taking the time to share your impressions. We hope to have the pleasure of welcoming you back in the future. With regards, reception team.

Customer review rating 5.0/5

Jean H. Couples - Confirmed reviews ALL

I would like to warmly congratulate Camille and Daria for their outstanding support during our stay. From the moment we arrived, they handled a stressful double booking situation with remarkable professionalism and efficiency. What could have been a difficult experience was quickly and smoothly resolved thanks to their calm approach and dedication. Beyond their competence, their kindness and genuine care truly made a difference. They took the time to reassure us and ensured that everything was perfectly taken care of. Thank you, Camille and Daria, for your professionalism, your efficiency, and above all, your kindness. Your help was greatly appreciated and made our arrival much more pleasant.

Thank you so much for your kind words — it truly means a lot! I’m really happy Daria and I could help make your arrival smooth and turn the situation into a positive experience. It was a pleasure taking care of you, and we’re so glad you felt well looked after 😊 Hope to welcome you back very soon! MAMA ❤️ YOU Camille FO Agent

Customer review rating 4.5/5

Rafael V. N. Couples - Confirmed reviews ALL

Lovely vibe, great staff, nice breakfast and the public transport options to downtown are also good. Some shower cabin leakage and a warmer than average room temperature were tiny problems.

Thank you so much for your kind feedback! We’re delighted you enjoyed our lovely vibe, friendly team and our tasty breakfast 😊 We hope to welcome you back again soon for an even better stay! 💫 MAMA ❤️ YOU Camille FO Agent

Customer review rating 3.5/5

Stephanie L. Business - Confirmed reviews ALL

I am always really having a nice time in your hotel. Last week (between March 16th and 19th) breakfast has been very messy. i get there was a lot of people but that is the point, people were chasing places everywhere not only because there were a lot of people but also because some tables were not cleaned quickly etc...so just a constructive comment regarding the way these moments are planned and handled

Dear Stephanie, Thank you so much for your kind words, we’re really happy to hear you always enjoy your time with us, that truly means a lot 🤍 And thank you as well for sharing your feedback about breakfast. You’re absolutely right, busy moments are expected, but they should still feel smooth and comfortable for everyone. We’re sorry to hear it felt a bit chaotic during your stay, especially with the table turnover not being as quick as it should have been. We really appreciate you pointing this out in such a thoughtful way. It helps us improve, and we’ll definitely share this with the team to make sure those peak moments are handled better moving forward. We can’t wait to welcome you back soon for another (even smoother!) stay ✨ Mama Loves You ♥ Elvin Front Office Manager

Other web-users rate our hotel

  • 1,073 reviews 9/10 Location
  • 1,488 reviews 7.7/10 Room
  • 1,271 reviews 8.7/10 Service
  • 20 reviews 6.1/10 WiFi
  • 811 reviews 8.1/10 Breakfast
  • 787 reviews 7.4/10 Comfort
  • 724 reviews 9.5/10 Vibe
  • 558 reviews 7.9/10 Cleanliness

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