Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.5/5 1,187 reviews

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Description

Hotel extras

  • Epic and cosy terrace

  • Just a five-minute tram ride to the Old Town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 7 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 PRAHA 7 HOLESOVICE
Czech Republic

GPS:50.102356, 14.431385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,187 reviews

Customer review rating 5.0/5

Jean H. Couples - Confirmed reviews ALL

I would like to warmly congratulate Camille and Daria for their outstanding support during our stay. From the moment we arrived, they handled a stressful double booking situation with remarkable professionalism and efficiency. What could have been a difficult experience was quickly and smoothly resolved thanks to their calm approach and dedication. Beyond their competence, their kindness and genuine care truly made a difference. They took the time to reassure us and ensured that everything was perfectly taken care of. Thank you, Camille and Daria, for your professionalism, your efficiency, and above all, your kindness. Your help was greatly appreciated and made our arrival much more pleasant.

Thank you so much for your kind words — it truly means a lot! I’m really happy Daria and I could help make your arrival smooth and turn the situation into a positive experience. It was a pleasure taking care of you, and we’re so glad you felt well looked after 😊 Hope to welcome you back very soon! MAMA ❤️ YOU Camille FO Agent

Customer review rating 4.5/5

Rafael V. N. Couples - Confirmed reviews ALL

Lovely vibe, great staff, nice breakfast and the public transport options to downtown are also good. Some shower cabin leakage and a warmer than average room temperature were tiny problems.

Thank you so much for your kind feedback! We’re delighted you enjoyed our lovely vibe, friendly team and our tasty breakfast 😊 We hope to welcome you back again soon for an even better stay! 💫 MAMA ❤️ YOU Camille FO Agent

Customer review rating 3.5/5

Stephanie L. Business - Confirmed reviews ALL

I am always really having a nice time in your hotel. Last week (between March 16th and 19th) breakfast has been very messy. i get there was a lot of people but that is the point, people were chasing places everywhere not only because there were a lot of people but also because some tables were not cleaned quickly etc...so just a constructive comment regarding the way these moments are planned and handled

Dear Stephanie, Thank you so much for your kind words, we’re really happy to hear you always enjoy your time with us, that truly means a lot 🤍 And thank you as well for sharing your feedback about breakfast. You’re absolutely right, busy moments are expected, but they should still feel smooth and comfortable for everyone. We’re sorry to hear it felt a bit chaotic during your stay, especially with the table turnover not being as quick as it should have been. We really appreciate you pointing this out in such a thoughtful way. It helps us improve, and we’ll definitely share this with the team to make sure those peak moments are handled better moving forward. We can’t wait to welcome you back soon for another (even smoother!) stay ✨ Mama Loves You ♥ Elvin Front Office Manager

Customer review rating 4.0/5

Szilvia L. Business - Confirmed reviews ALL

I had a great stay for my short business trip. I have to give extra kudos for the waitress ladies - they are so kind it's amazing! The only weird experience was my checkout and what followed. I checked out Wednesday morning and a few hours later I received an email from the hotel which a bleached splash on the carpet asking if the damage was there already or did something happen during my stay. First of all, since it was an image of only the carpet and no other furniture to even see where this damage was, I couldn't even be sure if it was the same room. Second, I was on a business trip, largely not in the room. This was clearly a bleach damage. Who waltzes around rooms with harsh colour stripping compounds? Yep, likely not the guest. Blaming the guest with a photograph of a random carpet pattern is quite frankly a weak and disappointing move.

Dear Szilvia, Thank you very much for sharing your feedback, and I’m glad to hear you had a great stay and enjoyed the service from our team. Regarding the email you received after checkout, I have personally reviewed the correspondence from my colleague. I would like to clarify that there was absolutely no accusation made in that message. The purpose of the email was simply to politely double-check whether the issue with the carpet occurred before or during your stay, as this information was unfortunately not included in our room report. For context, it happens quite often that guests color their hair in the room, and in such cases, bleach from the hair dye can sometimes accidentally affect surfaces like carpets. Our message was just a standard follow-up to understand the situation, not to blame anyone. We completely understand how the email may have felt unusual, and we apologize for any confusion or concern it caused. Our intention was solely to ensure proper documentation and follow-up on the matter. We hope this clarifies the situation, and we would be delighted to welcome you back for your next visit. Mama loves you! Tomáš Dikasz Operations Manager

Customer review rating 4.5/5

Yiu C. E. Y. Couples - Confirmed reviews ALL

Check in easy and good breakfast

Thank you for your lovely feedback! We’re thrilled you enjoyed the easy check-in and our breakfast 😉 MAMA ❤️ YOU Julian FO Agent

Other web-users rate our hotel

  • 1,080 reviews 9/10 Location
  • 1,508 reviews 7.7/10 Room
  • 1,264 reviews 8.8/10 Service
  • 22 reviews 6.3/10 WiFi
  • 826 reviews 8.2/10 Breakfast
  • 793 reviews 7.3/10 Comfort
  • 736 reviews 9.6/10 Vibe
  • 564 reviews 7.8/10 Cleanliness

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