Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,870 reviews

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38 Katerinska, 12000 PRAGUE, Czech Republic

Description

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

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Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Telephone
Fax +420 266 000 250

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

T.A.T.A.

Mediterranean cuisine. Dietetic menu also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,870 reviews

Customer review rating 3.5/5

Kirsten L. C. Business - Confirmed reviews ALL

There were a few disappointing aspects- the buffet breakfast was cold [eggs/bacon], the room was sweltering hot with the air conditioner off and they did not have the ingredients for a cocktail they advertised [mojito]. So I went to a different hotel. Service wasn't particularly friendly. The best part was the location.

Dear Kirsten, thank you for sharing your feedback with us. I am truly sorry to read about the number of issues you experienced during your stay, as this is certainly not the standard we aim to deliver. At the same time, I would like to assure you that your comments are being taken seriously and have been shared with the relevant teams. The points you mentioned – from the temperature of the breakfast items, to the room climate, as well as the bar offering – do not reflect the level of quality we strive to maintain. Regarding the air conditioning, our technical team was addressing a temporary issue during this period. However, I fully understand that this impacted your comfort and overall impression. I also regret that the service did not meet your expectations. Providing a welcoming and attentive atmosphere is a key part of the experience we want every guest to have. Thank you for acknowledging our location – we truly appreciate it. Your feedback is important for us as it helps us identify areas where we need to improve. We would value the opportunity to provide you with a much better experience in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 2.5/5

Sean O. Families - Confirmed reviews ALL

No housekeeping service provided on Day 2, despite sign on door requesting it. Remedy of towel provision and taking waste away not adequate. Restaurant service poor on Day 3. There were only 2 staff on duty in bar/restaurant, which was extremely busy owing to a football game. We waited almost an hour for our food. The pizza was very bland. Staff overall were not as hospitable or service-oriented as Novotel hotels in other locations.

Dear Sean, thank you for taking the time to share your feedback with us. First of all, please accept my sincere apologies that your stay did not meet your expectations, especially in comparison with your previous experiences with Novotel. I am truly sorry to read about the inconvenience regarding the housekeeping service. This is certainly not the level of service we aim to provide, and I will personally follow up with our team to understand what may have happened in your case, as your request should have been respected. Regarding your experience in the restaurant, I would like to sincerely apologize for the long waiting time and the quality of the food. On that particular evening, the restaurant was under significant pressure due to an unusually high number of guests, partly influenced by a football event. However, this is not an excuse, and we fully acknowledge that the service should have been better organized to ensure a smooth and pleasant experience. I am also very sorry to hear that our team did not meet the level of hospitality you expected. Please be assured that your comments have been shared with the relevant departments, as we continuously strive to improve and deliver the high standards associated with our brand. Thank you once again for your honest feedback. We truly hope to have the opportunity to restore your confidence in us during a future stay. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 5.0/5

Veselin M. Families - Confirmed reviews ALL

I had a problem with reservation and it was solved by kindness of Novotel Prague staff. Everything was perfect.

Dear Veselin, Thank you for taking the time to share your positive experience at Novotel Praha Wenceslas Square. We are delighted to hear that you appreciated our convenient location, cleanliness, and the quality of our SPA and wellness facilities. It is also gratifying to know that our staff's assistance with your reservation made a difference during your stay. We look forward to welcoming you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 4.5/5

Abishake C. Solo - Confirmed reviews ALL

Great hotel, nice rooms and the receptionist when I checked in was very friendly and helpful. Room service from Tata restaurant was very good the room itself was spacious and comfortable. I personally enjoyed my stay and will definitely stay here again when I visit Prague. I would’ve given a 10 but for the breakfast service, though there were no shortage of option when I got there at 9:30 the scrambled eggs were finished and they didn’t top it up and the egg station for friend eggs had a long queue and the young girl behind it was sweet and trying her best but I can see that she was overwhelmed and nervous which made her slow. And finally beware of Romanian scammers, they tried scamming me. They looked like father and daughter and got it to the lift as I was walking in and as soon as I pressed my floor number they said they were going to the same floor and told me that they were from Dubai. They followed me to my room and when I asked them which room they were in they just randomly said some number and waited next to me to open my door. I just called my friend and walked back to the lift and they followed me having small conversation and invited me to go for dinner with them to a restaurant. I’m guessing they wanted to take me to a restaurant and scam me by charging astronomical amount for food. I took the lift and went and spoke to reception but by that time they had left and the reception guy did not see them. Prague is generally a very safe city so I had my guard down a bit but lucky I didn’t fall for their scam. It might be worth for the hotel management to have a security guard which might deter these scammers.

Dear Abishake, thank you very much for your detailed and thoughtful review, as well as for your kind words regarding your recent stay. I am truly delighted to read that you enjoyed our location, the comfort of your room, and the service provided by our reception team. It is also wonderful to know that you appreciated the room service from our Tata restaurant – your feedback is a great motivation for all of us. We are especially happy to hear that you would choose to stay with us again when visiting Prague. At the same time, please allow me to apologize for the inconvenience you experienced during breakfast. While I am glad you appreciated the variety, I am sorry that some items were not replenished in time and that the egg station was under pressure. Your kind remark about our colleague is truly appreciated, and we will make sure to better organize the service to ensure a smoother experience even during peak times. Regarding the situation you described with the individuals approaching you, thank you very much for bringing this to our attention. We take the safety and security of our guests very seriously. Although such situations are extremely rare, your feedback is very important to us, and we will review this internally with our team to ensure that appropriate preventive measures are in place. We are glad to hear that you handled the situation carefully, and we truly appreciate you informing our reception team. Thank you once again for your valuable and constructive feedback. We look forward to welcoming you back for an even more comfortable and seamless stay. Warm regards, Barbora Fagan Guest Relation Specialist

Customer review rating 5.0/5

Roland W. Couples - Confirmed reviews ALL

Very clean hotel. Free parking thanks to Diamond status. Great breakfast with excellent breakfast team.

Dear Roland, Thank you for your kind feedback regarding your recent stay at Novotel Praha Wenceslas Square. We are pleased to hear that you enjoyed the cleanliness of our hotel and appreciated the complimentary parking associated with your Diamond status. It is also wonderful to know that our breakfast team made a positive impression on you. We look forward to welcoming you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Other web-users rate our hotel

  • 877 reviews 9.3/10 Location
  • 1,092 reviews 6.8/10 Room
  • 964 reviews 8.2/10 Service
  • 17 reviews 6.6/10 WiFi
  • 755 reviews 8.8/10 Breakfast
  • 442 reviews 7.5/10 Cleanliness
  • 316 reviews 7.2/10 Pool
  • 151 reviews 7.3/10 Wellness Area

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