Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,807 reviews

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Description

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

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Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

T.A.T.A.

Mediterranean cuisine. Dietetic menu also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,807 reviews

TripAdvisor Rating  4.0/5  2,354 reviews

Fantastic ,swimming pool and wellness .Favorite hotel in Prague

TripAdvisor rating 5.0/5

Dagmar T TripAdvisor review

Good location,friendly staff,everything is perfect.

Dear Dagmar , Thank you for your kind words regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you enjoyed our swimming pool and wellness facilities, as well as our convenient location and friendly service. Your feedback motivates our team to continue providing excellent experiences for our guests. We look forward to welcoming you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 4.0/5

Hong Y. Business - Confirmed reviews ALL

The hotel manages well. The stuff are well trained. There is a flaw in the design of the bathroom. The shower screen panel is too short so the water kept splash out to the floor. It might create a problem after long-term of use.

Dear Hong Y., Thank you very much for your positive rating and for sharing your feedback with us. We are pleased to read that you feel the hotel is well managed and that our staff made a positive impression on you through their professionalism and training. Your kind words are greatly appreciated and will be shared with the team. At the same time, thank you for pointing out the design issue with the shower screen. We understand how inconvenient it can be when water splashes onto the bathroom floor, and we appreciate you bringing this to our attention. Your comment is valuable feedback and will be shared with our technical and management teams for further review, especially with regard to long-term use and guest comfort. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay. Warm regards, Barbora Fagan Guest Relation Specialist

Customer review rating 1.5/5

Michalowski P. Families - Confirmed reviews ALL

Great breakfast and nice to have gym and swimming pool. Overall good but only thing is that rooms too hot and unable to turn off heating and unable to open window. Another thing is that I was charged twice for my stay and have emailed hotel to refund one of the charges 5500CZK but nobody is responding since Monday.

Dear P., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations, and we appreciate you bringing these matters to our attention. We sincerely apologize for the discomfort caused by the temperature in your room and the inability to adjust the heating or open the window. We fully understand how unpleasant this can be and regret the inconvenience it caused during your stay. Regarding the payment concern, please allow us to clarify and reassure you. The amount of 5,500 CZK was not a double charge but a temporary pre-authorization (guarantee) on your card. This amount has already been released/refunded, and no duplicate payment was ultimately taken. We apologize if the process was not clearly communicated and if the response to your email was not as prompt as expected. We are pleased to read that you enjoyed our breakfast as well as the gym and swimming pool facilities, and we appreciate you highlighting these positive aspects. Once again, please accept our apologies for the inconvenience, and thank you for your feedback, which helps us improve our communication and guest experience. Sincerely, Barbora Fagan Guest Relation Specialist

Super location,fantastic hotel

TripAdvisor rating 5.0/5

dagmar1957 TripAdvisor review

This hotel is placed in the new part of the city.Short way to the old part,infrastructure is excellent.Nice swimming pool,gym,sauna.The rooftop have fantastic view and you can to sit there and enjoy relaxing atmosphere.The staff is always friendly.The hotel is fresh,newly redecorated and redesigned.

Dear Kanika, Thank you for your kind words regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you found our staff polite and courteous, and that you appreciated our convenient location near public transportation. Cleanliness is indeed a priority for us, and it is gratifying to know that your accommodations met your expectations. We look forward to welcoming you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 5.0/5

Marek S. Families - Confirmed reviews ALL

3 days in hotel located close to Medical university.

Dear Marek, Thank you for your positive feedback regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you appreciated our convenient location, quiet accommodations, and enjoyed the offerings of our restaurant and bar. It is always gratifying to know that our guests find comfort and satisfaction during their time with us. We look forward to welcoming you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

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Other web-users rate our hotel

  • 875 reviews 9.3/10 Location
  • 1,069 reviews 6.7/10 Room
  • 943 reviews 8.2/10 Service
  • 19 reviews 8/10 WiFi
  • 767 reviews 8.7/10 Breakfast
  • 434 reviews 7.1/10 Cleanliness
  • 312 reviews 6.8/10 Pool
  • 154 reviews 6.7/10 Wellness Area

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