Novotel Praha Wenceslas Square Hotel 4 stars

Hello Due to coronavirus I had to cancel my travel, but your hotel refused change booking. So I'm not satisfied from your service.

Room size was decent, toilet and shower are 2 separate rooms. Temperature in room was too hot and only way to bring it down was by opening the window. Wifi was on the slow side. Hotel is showing its age and should be updated.

A good experience

swimming pool closed weekly emails from hotel and NOT once did they say this was the case bar and breakfast staff need customer relation training as very poor and friendly reception staff great breakfast poor often waiting for hot items and coffee machines useless room ceiling tile missing / no cooling option / shower that wouldn't work properly due to a faulty handle and had to ask twice for clean towels not cleaned and bed made every day

Swimming pool and fitness suite was closed which didn’t get notified about until arrival. I payed for late check out at 5pm went out for the day and on return was locked out of room when went to reception they were rude and blamed me for not notifying them I had late check out then was let back in room

On check-in we were greeted by a jolly member of staff who got us checked in reasonably quickly (passports are needed, I presume government regulation) . The room/ bathroom was in good condition and spotlessly clean. The breakfast is good, even with an omlette bar. For future guests, just be warned that the frothy coffee maker is all instant coffee. For proper coffee you need the simple coffee machine beside it. The rate we got for room and breakfast was fantastic. The price of parking (little over €20) though is costly. Street parking in the area is limited so I suppose they have a captive market.

The room was ok, breakfast was ok as well

Very efficient and friendly. Arrived early and expected to leave bag with concierge but a room was available and offered to me. Room was excellent.

Conference attendee. Room great, good quality food, swimming pool and sauna great and most notably excellent staff who did not hesitate to help and were most supportive.

It was amazing staying at the hotel very nice rooms

Very welcoming and overall a fantastic experience.

We had a really great stay, the staff were all helpful and welcoming. The children loved the fuseball table and swimming pool was also a massive hit! The hotel is ideally located for access to public transport around the city

Nice interior, good selection at breakfast. Friendly staff. Rooms spacious but too hot! Couldn't turn thermostat down.. however the beds were comfortable and would recommend this hotel. Lovely meals in restaurant aswell. Overall a very nice hotel. Would stay here again.

very good

Overall we thoroughly enjoyed our stay. The staff were very friendly and extremely knowledgable and helpful. The hotel food was great. It was a 2minute walk to the nearest tram stop. The only thing that we didn’t like was that room was very hot at night. The room didn’t have air conditioning so no way of controlling the temperature.