Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,844 reviews

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Description

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

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Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

T.A.T.A.

Mediterranean cuisine. Dietetic menu also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,844 reviews

Customer review rating 3.0/5

Sunil S. Couples - Confirmed reviews ALL

Hotel is in a good location and well connected by Trams, buses, metro etc. plenty of good eating options and supermarkets nearby. Was dosa with hotel housekeeping, everyday we can back at the end of the day we found room wasn’t cleaned properly. We let slide on first couple of days but on 3rd day when didn’t clean the spoons and cups and hadn’t vacuumed the room for 3 days I had to call the front desk. They did send someone to clean up however it was a disappointment for me.

Customer review rating 5.0/5

Aman M. Families - Confirmed reviews ALL

Great experience as always with Novotel

Dear Aman, Thank you for taking the time to share your positive feedback regarding your stay at Novotel Praha Wenceslas Square. We are delighted to hear that you had an excellent experience and that our commitment to quality continues to meet your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 1.0/5

Francois K. Families - Confirmed reviews ALL

Hotel was ok Sofa bed was too hard even for the kids Staff reacted horribly wrong after my daughter has been sick, refusing to clean our WC and telling us we have to do it ourselves!!! At least the client's liaison woman did handle it better the day after!

Dear Francois, Thank you for sharing your feedback regarding your stay at Novotel Praha Wenceslas Square. First and foremost, please accept our sincere apologies for the way the situation was handled when your daughter became unwell. This is certainly not the level of care and support we aim to provide, especially when it concerns a child. We fully understand how distressing such a moment can be for a parent, and we regret that our initial response did not meet your expectations. The matter was addressed internally, and additional guidance has been provided to our team to ensure that similar situations are handled with greater sensitivity and professionalism in the future. We appreciate that you acknowledged the follow-up assistance provided the following day. Throughout your stay, we also offered a 20% accommodation discount and arranged a complimentary airport transfer as gestures of goodwill to express our regret for the inconvenience caused. While we are sorry that your overall impression remained negative, please be assured that your feedback has been taken seriously and used as an opportunity to improve. We wish you and your family good health and all the best in your future travels. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 2.5/5

Kerem S. Families - Confirmed reviews ALL

Both receptionista were like forced to work there...

Dear Kerem, Thank you for taking the time to share your feedback. I am truly sorry to read about your experience at the reception. Friendly, welcoming and professional service is one of our core values, and what you describe is certainly not the level of hospitality we aim to provide. Please accept our sincere apologies if you felt that our team was unfriendly or sarcastic – this is absolutely not the impression we want any of our guests to leave with. Your comments are very important to us and will be addressed with the reception team to ensure that every guest is welcomed with warmth, respect and a genuine smile. We truly regret that your stay started on this note and hope you might give us another opportunity in the future to provide you with the experience you deserve. Sincerely, Barbora Fagan Guest Relation Specialist

Customer review rating 5.0/5

Cristina L. Families - Confirmed reviews ALL

My first time to experience a top notched service from Novotel. I wish every accor group has the same kind of service . The first time that my boys got a free breakfast experience, and they loved and appreciated it so much. Thank you Novotel Prague for an amazing experience as a mother,it was my pleasure to see my children being happy on that trip. Plus prague people are one of the nicest .

Dear Cristina, Thank you so much for your wonderful feedback regarding your stay at Novotel Praha Wenceslas Square. Reading your words truly made our day. It is incredibly rewarding to know that your first experience with Novotel service left such a strong and positive impression. Your kind comments about our team, breakfast, and location mean a great deal to us. We are especially delighted that your boys enjoyed their complimentary breakfast experience. Seeing children happy and parents relaxed is exactly the atmosphere we strive to create. Knowing that this small gesture contributed to making your trip special as a mother is the most beautiful compliment we could receive. Thank you as well for your lovely words about the people of Prague — we are proud to be part of such a welcoming city. We truly appreciate your recommendation and hope your family will carry many warm memories from your time in Prague. Sincerely, Barbora Fagan Guest Relation Specialist

Other web-users rate our hotel

  • 882 reviews 9.2/10 Location
  • 1,087 reviews 6.8/10 Room
  • 962 reviews 8.2/10 Service
  • 17 reviews 6.2/10 WiFi
  • 768 reviews 8.8/10 Breakfast
  • 442 reviews 7.2/10 Cleanliness
  • 316 reviews 7/10 Pool
  • 150 reviews 7.1/10 Wellness Area

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