Novotel Praha Wenceslas Square

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Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.3/5 774 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna.

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 5 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

Telephone +420 221 104 999

Fax +420 266 000 250

Contact email

  • SUBWAY:  LINE C -RED I.P.PAVLOVA

  • TRAM:  4/6/11/16/22/23 I.P. Pavlova

  • By plane

    RUZYNE At 15km / 9 miles

  • By train

    HOLESOVICE At 3km / 1 miles

  • By train

    I.P.PAVLOVA -LINE C At 0km / 0 miles

  • By train

    PRAHA HLAVNI NADRAZI At 0km / 0 miles

GPS:50.074942, 14.428032

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO2 Non contractual photo

Local and international specialties. Dietetic menu also available.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Praha Wenceslas Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  774 reviews

TripAdvisor Rating  4.0/5  2,197 reviews

Well located hotel

Customer review rating 5.0/5

Chris Families - Confirmed reviews ALL

Excellent modern hotel and everyone in our party had an enjoyable stay. Thank you.

Dear Christopher Andrew M., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristyna Front Office Shift Leader

Went the extra mile

Customer review rating 5.0/5

Naomi M. Families - Confirmed reviews ALL

Organised a lovely surprise room service treat for my Mum's 60th birthday. All staff were pleasant and could not do enough. The breakfast is great. The rooms are clean and well kept.

Dear Naomi M., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristyna Front Office Shift Leader

Satified client here!

Customer review rating 4.5/5

Camille M. Families - Confirmed reviews ALL

We appreciated that they allow us with the kids to check in early for free. Staffs are nice and friendly. You'll find a lot of choices for breakfast. Well located and cherry on the top they have pool and sauna. We were very happy specially the kids. Thank you again!!!

Dear Mary Camille M., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristyna Front Office Shift Leader

Used underwear in the cabinet

Customer review rating 3.5/5

Macgyver Families - Confirmed reviews ALL

While we are packing up before check out, we found one underwear in the cabinet. It is very unsanitary.

Dear Mac Gyver Dela Cruz B., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

a bit under expectations

Customer review rating 4.0/5

Przemysław Families - Confirmed reviews ALL

As for Novotel brand I visited quite a few of these hotels. This one is a bit under quality of others. No restaurant - only bar and room service to 9pm with very limited options. Furniture is old and quite worn out. When I went out of shower cosmetics (family of four, so goes out fast)- I need to ask for it, because after room cleaning there was no refill. Breakfast was both nice and dissapointing. Coffee is bad, limited choice of foods. But nice omelette, suasages and few other things. People are nice, but hotel needs refreshing. Except for bathrooms, they seem brand new.

Dear Przemyslaw R., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

Comfortable room

TripAdvisor rating 4.0/5

SteveK1064 TripAdvisor review

The room was nice, shame there weren't more English speaking channels on TV. There were a few problems with the room being cancelled and then booking on-line meant having to pay local taxes etc at checkout (wasn't clear on the online Accor system). The bar closed early, but this was due to Government COVID restrictions

It was very good.

Customer review rating 4.5/5

Yasmin V. Families - Confirmed reviews ALL

We really enjoyed the hotel. The hotel was very clean and we enjoyed the quiet it was. The breakfast was rich and we enjoyed every moment.

Dear Yasmin v., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristyna Front Office Shift Leader

Good Stay

Customer review rating 3.5/5

Arjan T. Solo - Confirmed reviews ALL

Pleasant stay, not a modern hotel. Employees are friendly and willing to help.

Dear Arjan T., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Novotel Team

Stay 2 days in Prague

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

2 nights in Prague ....

Dear Gilles B., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

Poor status recognition, some improvements needed

Customer review rating 2.5/5

M Friends - Confirmed reviews ALL

When reserving a room for 4 people, one bottle of water in the room for 2 nights stay is just a shame, especially for gold ALL members. Water in swimming pool very cold, for sure it didn't have 27°C as indicated on the table, rather around 20°C. Rooms generally need some refurbishment.

Dear Marcin R., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

Convient for the places we wished to visit and good for restaurants off the beaten track

Customer review rating 4.0/5

Neil Families - Confirmed reviews ALL

Good, but the Hotel needs refurbishing, particularly the carpets and lifts

Dear Neil U., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

Good stay despite few issues

Customer review rating 4.0/5

Jiro Families - Confirmed reviews ALL

Good hospitality of staff. reasonably priced. Room clean but one light not functioning (and made buzzing sound entire time which was annoying). Checked in around 1:30 am and given a room but there were already a guest in the room so needed to apologise to him, went to the lobby and got another room which wasn’t pleasant.

Dear Jiro I., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

Good location. Clean hotel with good facilities.

Customer review rating 4.0/5

Chris W. Families - Confirmed reviews ALL

Overall good value. Friendly staff. Room cleaning looked rushed and long queues at reception at most times of the day

Dear Chris W., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristyna Front Office Shift Leader

Repeat visit

TripAdvisor rating 5.0/5

danny r Couples - TripAdvisor review

Professional check in.We got upgraded as gold member which is always nice touch.Nice room with balcony,unfortunately that day was raining so we couldn’t use it,hopefully next time.Parking is great only improvement I see is signs to reception.Welcome drink was nice and young lady was very helpful with selection.We would come again.

Terrible Service Tasteless Breakfast

TripAdvisor rating 1.0/5

Anno M TripAdvisor review

I have stayed in a lot of Novotels and this one in Prague is by far the worst, falling way behind standard. Front desk receptionists were impolite and unhelpful, breadfast tasteless and limited variety. Only one lift of the two worked during my stay of 3 days.

Dear Anno M., first of all, let me thank you for sharing with us your review, about your recent stay at Novotel Praha Wenceslas Square. I am very sorry to read that you have not been satisfied with our hotel and with our services. Be sure, that I will definitely share your comments with our team, and we will do our best to make such a improvements. Best Regards from Prague, Lucie Novotel Team

Good hospitality

TripAdvisor rating 3.0/5

Stay408110 Business - TripAdvisor review

Hotel in Praha with parking available directly connected to the hall. Unfortunately, the restaurant is closed but breakfast is available from 6.30. The hotel is in the center of the town and you can reach easily a lot of restaurants and pubs. My room was clean with a little desk useful for smart working activities. Teams: professional and gentle

Dear Stay408110, many thanks for sharing with us your review, about your recent stay at Novotel Praha Wenceslas Square. I am glad to read that you had a good stay with us. I would like to kindly explain you, that our restaurant is closed due to a COVID-19 measures. I am very sorry about this. Once again, thank you for your such a nice comments, and we will be looking forward to welcome you back to our hotel again soon. Best Regards from Prague, Lucie Nesvadbova Guest Relations Supervisor

Excellent stay downtown Prague

TripAdvisor rating 4.0/5

elenaI716BB TripAdvisor review

A perfect stay with a wonderful location. The hotel would need a renovation but impeccable cleanliness. And the big plus is the absolutely incredible staff as it would be normal to be in any hotel but it doesn't happen all the time. Special thanks to the lady at the reception who really loves her job

Dear elenaI716BB, First of all, I would like to thank you for sharing with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am delighted to read, that you had an excellent stay with us. Thank you very much for your such a nice words, regarding to our staff. I will definitely share this feedback to our whole team. We are looking forward to welcome you back to our hotel again soon. Best Regards from Prague, Lucie Nesvadbova Guest Relations Supervisor

Great Prague getaway

TripAdvisor rating 4.0/5

Pedro P Families - TripAdvisor review

very helpful staff at front-desk, good Corona-proof breakfast with lots of choices, nice clean pool and gym area, great drinks at the bar and terrace. Close to public transport, nice authentic Czech foor closeby. Will definitely be back! Thanks too for the generous upgrade!

Dear Pedro P., first of all, let me thank you for sharing with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am glad to read that you have been satisfied with our staff, as well as with our breakfast. Thank you very much for your such a nice comments. We are all happy to read that you will definitely come back, and we are already looking forward to welcome you back soon. Yours Sincerely, Lucie NESVADBOVA Guest Relations Supervisor

Winter holiday....

TripAdvisor rating 5.0/5

giurca3gabriel Families - TripAdvisor review

A very pleasant place, convenient location, nice people, large parking lot underground. Thank you very much for your hospitality. We will come back soon. Was a really pleasure to be your guest and to visit Prague.

Dear iurca3gabriel, many thanks for sharing with us your impressions on your recent stay at Novotel Praha Wencceslas Square. Its perfect to read that you had a very pleasant stay with us, thanks to our services. We thank you for being our guest, and its a great pleasure to read that you will come back soon. We are already looking forward for this chance. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Good location

TripAdvisor rating 4.0/5

bpnbg Friends getaway - TripAdvisor review

Very good hotel in a convenient location for the national museum and old city. Central but not too touristy. Facilities are quite good for the money. Needs a little better coordination between learning services and purported attempts to reduce laundry use and room cleaning but this is just a little constructive criticism. I would certainly return.

Dear bpnbg, first of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am glad to read that you had a good stay with us. Its perfet, that the location of our hotel was ideal for you. Thank you very much also for your comments, reagarding to the improvements of our hotel. I will definitely share your whole feedback with our team. We are looking forward to welcome you back again, and we are glad that you would definitely return again. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

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