Dear Dilip, Thank you so much for taking the time to share your experience with us. I am truly sorry to hear that your stay was not as comfortable as you had hoped, especially as one of our valued ALL Gold members. While I am happy that you appreciated the spacious room, I am genuinely sorry that you and your partner had trouble sleeping because of the temperature. I can imagine how frustrating this must have been, especially when all you wanted was to relax after a day in Prague. As the weather in Prague became much colder, we recently switched our central system from cooling to heating. Unfortunately, this made some of our rooms warmer than expected, and I completely understand how uncomfortable that must have been for you. We have since adjusted the heating settings to improve the situation. I am also sorry about the confusion regarding breakfast and that you felt your loyalty was not properly recognised. Room upgrades are always subject to availability, but I truly wish we had communicated this more clearly and made you feel better taken care of. Please know that I take your feedback seriously, including your comments about cleanliness, and I will make sure it is shared with our team. Thank you again for your honesty and for choosing to stay with us. I really hope that despite these difficulties, you and your partner still enjoyed some lovely moments in Prague. I would be very happy if you gave us another chance to welcome you and leave you with much happier memories of your stay. Warm regards from Prague, Jana Guest Relations Specialist

Dear Fang-Yu, Thank you so much for taking the time to share your experience with us! I am really happy to hear that you and your partner enjoyed your stay, especially our lovely pool area and convenient location. It is always nice to know that our guests had some time to relax and enjoy Prague! I am sorry that your arrival and departure took a little longer than expected. I also appreciate your comments about breakfast, and I will be happy to share your feedback with our team. Thank you also for your loyalty as an ALL Gold member. We truly appreciate you choosing to stay with us, and I hope we will have the pleasure of welcoming you both back for an even lovelier experience next time! Warm regards from Prague, Jana Guest Relations Specialist

Dear Mr. J., Thank you so much for your wonderful review! I am really happy to hear that you had such an excellent stay with us! It is always lovely to know that our guests feel comfortable and well taken care of during their time in Prague. Your perfect overall rating truly means a lot to our entire team, and I would also like to thank you for being a member of ALL Accor. We would be absolutely delighted to welcome you back, whether for another business trip or a little getaway to beautiful Prague! Warm regards from Prague, Jana Guest Relations Specialist

Dear Mr. P., Thank you for taking the time to share your experience with us. First of all, I am truly sorry that your stay with us was not the pleasant family experience you had hoped for. It makes me sad to know that you and your family left our hotel feeling so disappointed. As you may remember, I personally reached out to you by email the following day because I wanted to make sure that everything was already more comfortable and that your concerns had been resolved. I also mentioned that I was at the hotel that day and would be more than happy to meet you personally, listen to your concerns and see if there was anything else I could do to help. I am also sorry that the coffee machine was not placed correctly in your room from the beginning. Our team provided an extension cord to help with the situation, and when you informed us about the missing bathroom amenities, we arranged for our Housekeeping team to replenish them. I completely understand that you should not have had to deal with these inconveniences during your family holiday, and I am sorry that, despite our efforts, we were not able to make your stay as comfortable as we would have wished. Please know that your feedback is important to us, and I will make sure it is shared and discussed with our teams. I really wish your experience with us had been different, and I sincerely hope that one day we will have another opportunity to welcome you and your family and leave you with much happier memories of Prague. Warm regards, Jana Guest Relations Specialist

Dear Johanne, Thank you so much for taking the time to share your lovely feedback with us! I am especially happy to read your wonderful words about the Housekeeping colleague who took care of your room. Knowing that you experienced the best cleaning service you have ever had at a hotel is such an incredible compliment! I will personally make sure your kind words reach the colleague who looked after your room, as I am sure they will be absolutely delighted to hear them. I am also glad that you appreciated our water dispenser, and I would like to thank you for your loyalty as an ALL Silver member. We would be very happy to welcome you back for another lovely stay in Prague! Warm regards from Prague, Jana Guest Relations Specialist

Dear Marcin, Thank you very much for taking the time to share such detailed feedback with us. First of all, I am really happy to hear that you and your wife enjoyed the little surprise we prepared for your wedding anniversary. It was a pleasure to be part of such a special occasion, and I would also like to personally thank you for mentioning me in your review. Your kind words truly mean a lot to me! I am also pleased that you appreciated the helpfulness of our Housekeeping team, and I will be happy to share your lovely feedback with them. At the same time, I am genuinely sorry that your stay did not fully meet your expectations. I completely understand that when choosing a hotel for a special occasion, you hope for everything to feel just right, and I am sorry that some parts of your experience left you disappointed. Thank you for sharing your observations so openly. I will make sure your comments regarding our wellness facilities, breakfast and overall service are discussed with the relevant teams. I truly wish we could have made your anniversary stay a little more special, and I sincerely hope that despite these disappointments, you and your wife enjoyed some beautiful moments together in Prague. It would be lovely to have the opportunity to welcome you both again one day. Warm regards from Prague, Jana Guest Relations Specialist

Milý pane Štefane, moc Vám děkujeme za krásné hodnocení! Mám opravdu velkou radost, že jste si pobyt u nás s rodinou užili a že se Vám líbila naše poloha i prostředí hotelu. Velmi mě také těší, že jste byli spokojení s čistotou, snídaněmi a naším personálem. Vaše milá slova jsou pro nás tou nejhezčí odměnou a moc si jich vážíme! Budeme se těšit, až Vás i Vaši rodinu budeme moci u nás v Praze znovu přivítat! Srdečné pozdravy z Prahy, Jana Guest Relations Specialist

Dear Mr. A., Thank you so much for taking the time to share such a wonderful and detailed review with us! It truly makes me happy to hear that you had such a lovely experience during your two-week stay in Prague. I am especially pleased that our Reservations team was able to arrange everything so that you could remain in the same room throughout your visit. I can imagine how much more comfortable this made your stay! Your kind words about our breakfast, Housekeeping, laundry service and the friendliness of our team mean a lot to us. I will be more than happy to share your lovely feedback with all our colleagues! Thank you also for your helpful comments regarding the online booking process. I am sorry that arranging your reservation was not as straightforward as it should have been, and I truly appreciate you bringing this to our attention. And of course, thank you for your loyalty as an ALL Silver member. Knowing that you would happily stay with us again is the loveliest compliment we could receive! We would be absolutely delighted to welcome you back on your next visit to Prague! Warm regards from Prague, Jana Guest Relations Specialist

Dear Konstantin, Thank you very much for taking the time to share your thoughts with us. I am happy to see that you appreciated the cleanliness of our hotel and that your arrival and departure went smoothly. At the same time, I am sorry that the overall condition of our hotel did not quite meet your expectations. I completely understand that when choosing a hotel, you expect the comfort and quality to reflect the price you pay, and I am sorry we left you feeling otherwise. I really appreciate your honest feedback and will make sure your comments are shared with our management team. It is important for us to understand where we can improve and make our guests feel even more comfortable. Thank you also for being a member of ALL Accor. I sincerely hope we will have another opportunity to welcome you back and leave you with a much better impression. Warm regards from Prague, Jana Guest Relations Specialist

Dear Karim, Thank you very much for your wonderful review. I am really happy to hear that you and your family had such a great stay with us and enjoyed our location, your comfortable room and the cleanliness of our hotel. A special thank you for mentioning Matej. I will be very happy to share your lovely words with him – I am sure he will appreciate it! And it is wonderful to hear that you are already planning to come back. We will be looking forward to welcoming you again! Warm regards from Prague, Jana Guest Relations Specialist

Dear Mahmoud, Thank you very much for sharing your feedback with us. I am happy to hear that you enjoyed our location, your clean and comfortable room and our breakfast. I am sorry that you had to wait longer for the lift during your stay. I completely understand how inconvenient this can be, and we will make sure to check the situation with our technical team. Thank you again for staying with us and for your recommendation. We hope to welcome you back again on your next visit to Prague! Warm regards from Prague, Jana Guest Relations Specialist

Dear Daryl, Thank you so much for your lovely review! I am really happy to hear that you enjoyed your stay with us and found our hotel a great choice for your Prague city trip. And yes, I believe you mean Nazar! Thank you especially for mentioning him. It is lovely to hear that he made such a great impression during your check-in, and I will be very happy to share your kind words with him. Thank you also for your feedback about the pillows and Wi-Fi – we really appreciate it. We hope to welcome you back again on your next trip to Prague! Warm regards, Jana Guest Relations Specialist

Dear Andrei, Thank you for sharing your feedback with us. I am happy to hear that you enjoyed our location and breakfast, and especially that you found our team friendly and helpful. I am sorry, however, that the cleanliness of the hotel did not meet your expectations. This is certainly not the impression we want to leave, and I will make sure your comments are shared with our Housekeeping team. Thank you also for mentioning the underground parking. I understand that the narrow entrance and parking spaces can be challenging, especially with a larger car. Thank you again for your feedback, Andrei. I hope we will have the chance to welcome you back and leave you with a better overall impression next time. Warm regards from Prague, Jana Guest Relations Specialist

Dear Trevor, Thank you very much for your lovely review. I am happy to hear that you had a comfortable stay with us and enjoyed our location, your quiet and clean room, as well as the comfortable bed. It is especially nice to know that you found our team very helpful. Thank you again for your feedback and recommendation. We hope to welcome you back again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Mr. To, Thank you for sharing your experience with us. First of all, I am very happy to hear that our colleague was there to help when your wife injured her knee. I hope she is feeling much better now, and I will make sure to find out who assisted you so I can pass your kind words on to him. I am sorry that the room and its view did not meet your expectations and that this affected your overall experience with us. Thank you again for your feedback, and I really hope we will have the chance to welcome you back for a much more enjoyable stay next time. Warm regards from Prague, Jana Guest Relations Specialist

Dear David, Thank you so much for your wonderful review! I am really happy to hear that you and your family had such a comfortable stay with us and enjoyed our renovated top floor. It is also lovely to know that you felt well looked after by our team. I am sorry, however, that the gluten-free breakfast selection was disappointing for your wife, especially the quality of the bread. Thank you for mentioning this – it is definitely useful feedback for us. And hearing that you would choose to stay with us again on your next visit to Prague is probably the best compliment we could receive. We will be very happy to welcome you both back! Warm regards, Jana Guest Relations Specialist

Dear Jagadish, Thank you very much for your lovely review! I am really happy to hear that you and your friends enjoyed your stay with us and that our location, cleanliness and team all contributed to such a positive experience. Thank you also for mentioning the Wi-Fi speed. I am sorry it was not as good as it should have been during your stay, and we appreciate you letting us know. It was a pleasure having your group with us and we hope to welcome you back to Novotel again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Andrew, Thank you very much for another lovely review! I am really happy to hear that you enjoyed your stay with us and especially our breakfast and the service from our team. I will be very happy to share your kind words with my colleagues! I am sorry about the slow draining sink and the unpleasant smell in the bathroom. Thank you for letting us know – we will make sure this is checked. It was a pleasure having you with us and we hope to welcome you back to Prague again! Warm regards, Jana Guest Relations Specialist

Dear Mr. E., Thank you very much for your wonderful review and perfect score! I am really happy to hear that you enjoyed your stay with us and especially appreciated our location, comfort and cleanliness. It is always lovely to know that our guests leave Prague with such a positive experience. Thank you also for your comment about the Wi-Fi speed. We appreciate your feedback and will keep it in mind as an area where we can improve. We hope to have the pleasure of welcoming you back to Novotel Praha Wenceslas Square again soon! Warm regards, Jana Guest Relations Specialist