Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.5/5 1,862 reviews

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Novotel Praha Wenceslas Square - Image 1
Novotel Praha Wenceslas Square - Image 2
Novotel Praha Wenceslas Square - Image 3
Novotel Praha Wenceslas Square - Image 4
38 Katerinska, 12000 PRAGUE, Czech Republic

Description

Hotel extras

  • Fitness center, indoor heated swimming pool, jacuzzi and sauna

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with Balcony and 1 double bed

Photo out of - Executive Room with Balcony and 1 double bed

Renovated room with balcony and 1 double bed. Free WIFI, safe, desk with chair, coffee and tea making facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    City View

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
  • Most of the accommodation: Balcony or Terrace
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with accessible shower. Wheelchair access.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated room with 1 double bed and sofa bed. Free WIFI, safe, coffee and tea making facilities.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated room with 2 single beds. Free WIFI, safe, coffee and tea making facilities.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated family room with 1 double bed and a double sofa bed. Free WIFI, safe, desk with chair, coffee and tea making facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated executive room with 1 double bed. Free WIFI, safe, desk with chair, coffee and tea facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated executive room with 2 single beds. Free WIFI, safe, desk with chair, coffee and tea facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Telephone
Fax +420 266 000 250
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 146 rooms
  • 2 rooms for people with reduced mobility
  • 144 family rooms
  • 30 connecting rooms
  • 146 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Video game area
  • Board games available
  • Play area
  • Children''s TV Channels

Well-being

In Balance

  • Covered
  • On site

In Balance

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • No parking space
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.8 ft

  • Parking pricing: 26.70 € 650 CZK Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

T.A.T.A.

Photo out of - T.A.T.A.

Mediterranean cuisine. Dietetic menu also available.

Cooking style
International
Chef name
Petr Kostal
Capacity
100
Accessibility
Accessible service
38 Katerinska, 12000 Prague, Czech Republic
Telephone +420 221 104 999
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Mediterranean cuisine. Dietetic menu also available.

Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,862 reviews

Customer review rating 5.0/5

Grzegorz L. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Sarka B. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Jonas H. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Christina J. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Niels A. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Sarka B. Business - Confirmed reviews ALL

As always, I was very happy with my stay at the hotel. This time, I especially loved the beautiful Halloween decorations, which created a lovely atmosphere.

Customer review rating 4.5/5

Jonas H. Families - Confirmed reviews ALL

Suitable for families

Customer review rating 2.0/5

Christina J. Families - Confirmed reviews ALL

Over 3 days no bathrobes available, the pool was so chlorinated our eyes hurt

Customer review rating 3.5/5

Niels A. Business - Confirmed reviews ALL

General good service some mistakes at chech in with name for room and therefore mistake with bill from restaurant. Good room but lacking a better door regarding noice from hallway.

Customer review rating 3.5/5

Katerina S. Business - Confirmed reviews ALL

The check in was ok, so was my room. Very spacious and clean. I was a little bit disappointed by the breakfast, there was a salad that was wilted and some spread that was dry on surface not giving a nice image. The area around the waffle maker was messy (but i can uderstand that )

Customer review rating 4.5/5

Temitope T. A. Couples - Confirmed reviews ALL

Check in went well, staff was very nice. The hotel itself is located in a good area not far from the city centre. It is a nice and clean hotel. Room was spacious and it had a good pool and sauna.

Customer review rating 5.0/5

Ming C. Families - Confirmed reviews ALL

I really enjoyed my stay at the hotel with my daughter. Front office staff and room cleaning staff are very friendly and helpful. My daughter enjoyed the swimming pool.

Customer review rating 1.0/5

Kylie W. Families - Confirmed reviews ALL

Definitely not a four-star hotel. Problems at check-in awful breakfast and tired, dated hotel. Dark rooms where you cannot adjust the air-conditioning and no storage for a family of 4. Would not recommend.

Customer review rating 4.5/5

Michael I. Business - Confirmed reviews ALL

I regret having to write part of this feedback, especially as a frequent returning guest who finds the hotel itself generally very good. However, being Diamond for many years which required substantial annual payments, the loyalty appreciation in response was expected. Management may believe the program works seamlessly, but on the ground, high-tier status feels partly or entirely ignored. First about the hotel: Very good location, swimming pool, sauna, good restaurant and good breakfast. The only issue this time - new thermostat was locked on heat; setting it to 19°C failed to cool the room (it showed 23+), opening windows made the room noisy during the night. Breakfast at 500 CZK makes little confuse when the hotel’s own business lunch is 250–300 CZK. Loyalty appreciation (my personal experience): Arrival & Recognition: no Diamond acknowledgment during check-in, no explanation of benefits. Room Upgrade & Communication: Was told I got "Standard Room". My response “I booked Superior”, the front desk (not trainee) replied, "You get standard superior." It felt like face-saving rhetoric, leaving me questioning whether my loyalty carries any weight or if I was even given what I bought. I understood the hotel can be overbooked, I faced very nice messages from other hotels – sorry we’re overbooked, but we selected the best available room, the quietest room, or we will fill-in the minibar or anything else. Nothing here. I felt myself guilty booking and asking. Thanks to the staff, finally they found the way to apply dinner vouchers (as I was struggling with these vouchers for many years in so many hotels, no one knew how to apply them).

Dear Guest, First of all, thank you so much for taking the time to share your experience with us and for choosing our hotel again and again! It really makes me happy to know that you enjoy coming back to us and that you appreciate our location, wellness facilities and restaurant. Having guests who choose to return is something we truly value. I am, however, very sorry that the temperature in your room made your stay less comfortable this time. I completely understand how frustrating it can be when you cannot get a good night's sleep, and I am sorry for this inconvenience. Regarding breakfast, I would just like to mention that our breakfast is an all-you-can-eat buffet with a wide selection of dishes, while our business lunch is a different concept. I hope this helps explain the difference in pricing. What makes me especially sad is reading that you did not feel appreciated as a Diamond member. I would never want any of our guests, especially someone who has been loyal to Accor for so many years, to feel this way. Even when an upgrade is not possible due to availability, a warm welcome and clear communication should always be there. I am sorry that this was missing from your experience. I am glad that our colleagues were able to help you with your dining vouchers, and I will personally share your comments with our team. Thank you again for being so open with us. I really hope that on your next visit, we can make you feel as welcomed and appreciated as you deserve. We look forward to seeing you again in Prague! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 3.5/5

Sharon G. Business - Confirmed reviews ALL

We had some issues in the hotel and in the end i needed to speak with the hotel manager, an amazing person who fix our problem

Customer review rating 3.5/5

Sanchit G. Couples - Confirmed reviews ALL

The team turned down a fee if my requests. Tried to redeem my free drink for beverages in the morning but they said they would not serve until 10 am.

Customer review rating 4.0/5

Osnat F. Couples - Confirmed reviews ALL

Everything was great - the room was very clean and well equipped. The service from all members of the hotel team was good. The only struggle was that the room was heated (central heating) and we couldn't cool the room so it was hard to sleep. Even openning the window couldn't help with lowering the temperature in the room enough

Dear Osnat, Thank you so much for taking the time to share your experience with us! I am really happy to hear that you and your partner enjoyed your stay and that you appreciated the cleanliness of your room and the service from our team. Your kind words about my colleagues truly mean a lot to us, and I will be very happy to share them! At the same time, I am really sorry that the temperature in your room made it difficult for you to sleep comfortably. I completely understand how frustrating this must have been, especially when even opening the window did not help. Our hotel uses a central heating and cooling system, and I am sorry that we were not able to provide the comfortable room temperature you needed during your stay. We have since adjusted the heating settings, and I really hope this will help us avoid similar situations in the future. Thank you also for being a member of our ALL loyalty programme. We truly appreciate your loyalty and your honest feedback. I hope you and your partner still enjoyed some wonderful moments in Prague, and we would love to welcome you back for an even more comfortable stay next time! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 5.0/5

Ritonga P. Families - Confirmed reviews ALL

The staffs are really helpful and kind

Dear Ritonga, Thank you so much for your wonderful review! It makes me really happy to hear that you and your family had such a lovely stay with us. I am especially delighted that you found our team so kind, helpful and attentive to your requests. Your words mean a lot to us, and I will be very happy to share them with my colleagues. Knowing that our guests feel genuinely welcomed and cared for is the best compliment we could receive! Thank you also for being a valued Platinum member of our ALL loyalty programme. We truly appreciate your continued trust in Accor. I hope you and your family enjoyed every moment in beautiful Prague, and we would love to welcome you all back again! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 3.5/5

Marina E. Couples - Confirmed reviews ALL

We enjoyed our room and was able to access many locations in Prague just walking from the hotel. We have chosen this hotel because og the pool and “spa” and fitness, because we are an active couple that enjoy to work out in the morning and/or late afternoon. BUT it was almost impossible for us to enjoy the pool or sauna, because children were playing and screaming without the parents taking care or the hotel staff making any notice. A lot of people entered the pool without showing first. There was lacking staff to keep the pool area nice and respectful for all. You might be a “Family Hotel”, but from our experience this experience exclude anyone else than the kids to enjoy your facilities. We suggest to have one hour in the morning and evening with no kids allowed. And to have a marked seperation in the pool for play and swimming area.

Dear Marina, Thank you so much for taking the time to share your experience with us! I am really happy to hear that you enjoyed your room, our location and the service from our team. It is lovely to know that you were able to explore so much of beautiful Prague on foot! At the same time, I am truly sorry that our wellness area was not the relaxing place you were looking forward to. I completely understand your disappointment, especially as the swimming pool and fitness facilities were one of the main reasons you chose to stay with us. While we love welcoming families with children, we also want all our guests to feel comfortable and enjoy our facilities. I am sorry that we did not manage to find that balance during your visit. I really appreciate your suggestions about having certain hours reserved for adults and creating separate areas for swimming and playing. These are thoughtful ideas, and I will be happy to share them with our management and wellness team. Your comments about the supervision and cleanliness of the pool area are also very important to us. Thank you again for your honest and helpful feedback, Marina. I hope you and your partner still had a wonderful time in Prague, and I would love for us to have another opportunity to welcome you back for a more relaxing stay! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 2.0/5

Matteo D. Solo - Confirmed reviews ALL

The pool area was cold and ugly, the gym was not well equipped. The room was really cold, even after calling reception repeatedly, I was freezing and woke up with a swollen throat. I just wanted to have a pleasant night for my business trip but this hotel was not satisfactory. Also I paid 220€ for one night in this average hotel so I expected at least the amenities to be adequate, which was not the case.

Dear Matteo, Thank you for sharing your experience with us. I am really sorry to hear that your stay was not at all what you had hoped for. I can imagine how disappointing it must have been to arrive after a busy day, looking forward to a good night's sleep, and instead spend the night feeling cold and uncomfortable. What makes me even more sorry is that you contacted our reception several times, but we were not able to make things better for you. This is certainly not the experience we want our guests to have. I also hope you are feeling much better now! I am sorry that our swimming pool and fitness facilities did not meet your expectations either. I completely understand that, especially considering the price of your stay, you expected much more from us. I will personally share your feedback with our team so we can look into what happened and where we need to improve. Thank you again for being honest with us, Matteo. I really wish your visit had been a happier one, and I hope that one day we will have the chance to welcome you back and leave you with a much better impression of our hotel. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 5.0/5

Laurie H. Families - Confirmed reviews ALL

We had a wonderful stay! Excellent location, very comfortable. Our room had everything we needed and a huge private terrace! Swimming pool at the hotel, excellent breakfast. Friendly staff, very clean, close to tram, restaurants, and walkable to old town. We would happily stay here again!

Dear Laurie, What a lovely review to read! Thank you so much for sharing your wonderful experience with us. I am delighted to hear that you and your family felt so comfortable during your stay. It sounds like you made the most of everything, from relaxing on your private terrace to enjoying our swimming pool and breakfast! It also makes me especially happy that you appreciated our little sustainability efforts, including the filtered water stations and flexible housekeeping options. It is wonderful to know that these details made a difference to your stay. And of course, thank you for your kind words about our team! I will be very happy to share your lovely feedback with my colleagues. Knowing that you would happily stay with us again is the best compliment we could wish for. I hope you and your family made some beautiful memories in Prague, and we would absolutely love to welcome you back! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 4.0/5

Katalin J. Families - Confirmed reviews ALL

It was a good enough stay for our city break. Clean rooms, friendly staff, great brunch, good location.

Dear Katalin, Thank you very much for taking the time to share your experience with us! I am happy to hear that you and your family had a pleasant stay in Prague and enjoyed our convenient location, clean rooms and friendly team. It is especially lovely to see that our breakfast received a perfect score from you! I also appreciate your honest comments about the hotel. I understand that some details did not quite meet your expectations, and your feedback is valuable in helping us make our guests' experience even better. I hope you and your family enjoyed exploring beautiful Prague and made some lovely memories together. Thank you again, Katalin, for choosing to stay with us. We would be happy to welcome you back on your next visit! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 4.0/5

Ingmar P. Families - Confirmed reviews ALL

Very good experience, the concierge was a little bit impatient to explain the parking situation. Otherwise everything perfect. Very nice bar and dining area; we very much enjoyed watching a football match during the evening!

Dear Ingmar, Thank you very much for taking the time to share your lovely feedback with us! I am really happy to hear that you and your family had such an enjoyable stay. It is especially nice to know that you appreciated our bar and restaurant area and had a great evening watching football together! I am also glad that we could arrange an earlier check-in for your fiancée and make her arrival a little more comfortable. At the same time, I am sorry if the explanation regarding parking did not feel as patient and welcoming as it should have been. Your feedback is important to us, and I will certainly share it with our team. Thank you again for choosing our hotel. I hope you and your family made some wonderful memories in Prague, and we would be delighted to welcome you back again! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 2.0/5

Mika N. Families - Confirmed reviews ALL

We needed to remind housekeeping to fill up coffee machine, change used glasses and spoons, soap dispenser etc.; these should be done automatically. Trash can in the hotel room, three different colour baskets but no guidance how to use those. Pool showers were terrible; it is impossible to get correct temperature; either way too hot or cold. Would not cost that much to change those straight away. The design of the hotel room toilets is "nice", but needed to flush many times to really emptying it.

Dear Mika, Thank you very much for taking the time to share your detailed feedback with us. I am happy to hear that you appreciated the cleanliness of our hotel, our breakfast selection and the easy booking process. At the same time, I am sorry that some aspects of your stay did not meet your expectations. I completely understand that even smaller inconveniences can affect the overall experience, especially when you are enjoying a family holiday. Please be assured that your comments regarding the room amenities and wellness facilities will be shared with our respective teams, as we always want our guests to feel comfortable and well taken care of. Thank you also for sharing your thoughts on our sustainability initiatives. We appreciate your perspective and will take your suggestion regarding clearer recycling information into consideration. Thank you again, Mika, for your feedback and for being a valued Silver member of our ALL loyalty programme. I hope you and your family still enjoyed your time in beautiful Prague, and we would be happy to have another opportunity to welcome you in the future. Warm regards from Prague, Jana Guest Relations Specialist

Other web-users rate our hotel

  • 861 reviews 9.3/10 Location
  • 1,087 reviews 7/10 Room
  • 975 reviews 8/10 Service
  • 20 reviews 8.4/10 WiFi
  • 776 reviews 8.8/10 Breakfast
  • 445 reviews 8/10 Cleanliness
  • 339 reviews 7.7/10 Pool
  • 222 reviews 8.5/10 Vibe

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