Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.5/5 1,802 reviews

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Novotel Praha Wenceslas Square - Image 1
Novotel Praha Wenceslas Square - Image 2
Novotel Praha Wenceslas Square - Image 3
Novotel Praha Wenceslas Square - Image 4
38 Katerinska, 12000 PRAGUE, Czech Republic

Description

Hotel extras

  • Fitness center, indoor heated swimming pool, jacuzzi and sauna

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with Balcony and 1 double bed

Photo out of - Executive Room with Balcony and 1 double bed

Renovated room with balcony and 1 double bed. Free WIFI, safe, desk with chair, coffee and tea making facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    City View

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
  • Most of the accommodation: Balcony or Terrace
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with accessible shower. Wheelchair access.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated room with 1 double bed and sofa bed. Free WIFI, safe, coffee and tea making facilities.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated room with 2 single beds. Free WIFI, safe, coffee and tea making facilities.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated family room with 1 double bed and a double sofa bed. Free WIFI, safe, desk with chair, coffee and tea making facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated executive room with 1 double bed. Free WIFI, safe, desk with chair, coffee and tea facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Renovated executive room with 2 single beds. Free WIFI, safe, desk with chair, coffee and tea facilities, Nespresso coffee machine, included full minibar upon arrival, bathrobe, slippers, extra cosmetic set.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Telephone
Fax +420 266 000 250
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 146 rooms
  • 2 rooms for people with reduced mobility
  • 144 family rooms
  • 30 connecting rooms
  • 146 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Video game area
  • Board games available
  • Play area
  • Children''s TV Channels

Well-being

In Balance

  • Covered
  • On site

In Balance

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • No parking space
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.8 ft

  • Parking pricing: 26.68 € 650 CZK Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

T.A.T.A.

Photo out of - T.A.T.A.

Mediterranean cuisine. Dietetic menu also available.

Cooking style
International
Chef name
Petr Kostal
Capacity
100
Accessibility
Accessible service
38 Katerinska, 12000 Prague, Czech Republic
Telephone +420 221 104 999
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Mediterranean cuisine. Dietetic menu also available.

Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,802 reviews

Customer review rating 4.0/5

Andrei V. Business - Confirmed reviews ALL

Dear Andrei, Thank you for sharing your feedback with us. I am happy to hear that you enjoyed our location and breakfast, and especially that you found our team friendly and helpful. I am sorry, however, that the cleanliness of the hotel did not meet your expectations. This is certainly not the impression we want to leave, and I will make sure your comments are shared with our Housekeeping team. Thank you also for mentioning the underground parking. I understand that the narrow entrance and parking spaces can be challenging, especially with a larger car. Thank you again for your feedback, Andrei. I hope we will have the chance to welcome you back and leave you with a better overall impression next time. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 4.5/5

Trevor M. Business - Confirmed reviews ALL

Dear Trevor, Thank you very much for your lovely review. I am happy to hear that you had a comfortable stay with us and enjoyed our location, your quiet and clean room, as well as the comfortable bed. It is especially nice to know that you found our team very helpful. Thank you again for your feedback and recommendation. We hope to welcome you back again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Customer review rating 1.5/5

To I. W. Couples - Confirmed reviews ALL

Dear Mr. To, Thank you for sharing your experience with us. First of all, I am very happy to hear that our colleague was there to help when your wife injured her knee. I hope she is feeling much better now, and I will make sure to find out who assisted you so I can pass your kind words on to him. I am sorry that the room and its view did not meet your expectations and that this affected your overall experience with us. Thank you again for your feedback, and I really hope we will have the chance to welcome you back for a much more enjoyable stay next time. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 5.0/5

David K. Families - Confirmed reviews ALL

Dear David, Thank you so much for your wonderful review! I am really happy to hear that you and your family had such a comfortable stay with us and enjoyed our renovated top floor. It is also lovely to know that you felt well looked after by our team. I am sorry, however, that the gluten-free breakfast selection was disappointing for your wife, especially the quality of the bread. Thank you for mentioning this – it is definitely useful feedback for us. And hearing that you would choose to stay with us again on your next visit to Prague is probably the best compliment we could receive. We will be very happy to welcome you both back! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Jagadish P. Friends - Confirmed reviews ALL

Dear Jagadish, Thank you very much for your lovely review! I am really happy to hear that you and your friends enjoyed your stay with us and that our location, cleanliness and team all contributed to such a positive experience. Thank you also for mentioning the Wi-Fi speed. I am sorry it was not as good as it should have been during your stay, and we appreciate you letting us know. It was a pleasure having your group with us and we hope to welcome you back to Novotel again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Andrei, Thank you for sharing your feedback with us. I am happy to hear that you enjoyed our location and breakfast, and especially that you found our team friendly and helpful. I am sorry, however, that the cleanliness of the hotel did not meet your expectations. This is certainly not the impression we want to leave, and I will make sure your comments are shared with our Housekeeping team. Thank you also for mentioning the underground parking. I understand that the narrow entrance and parking spaces can be challenging, especially with a larger car. Thank you again for your feedback, Andrei. I hope we will have the chance to welcome you back and leave you with a better overall impression next time. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 4.5/5

Trevor M. Business - Confirmed reviews ALL

Location was good and short walk to old town centre. Bed was comfortable and room was quiet and clean. Staff were very helpful.

Dear Trevor, Thank you very much for your lovely review. I am happy to hear that you had a comfortable stay with us and enjoyed our location, your quiet and clean room, as well as the comfortable bed. It is especially nice to know that you found our team very helpful. Thank you again for your feedback and recommendation. We hope to welcome you back again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Customer review rating 1.5/5

To I. W. Couples - Confirmed reviews ALL

First of all, thank you very much to the male staff member for helping take care of my wife's knee wound. However, the view outside our room window was just a wall. We stayed for two days and felt like prisoners, unable to relax at all. It was a very poor accommodation experience for us.

Dear Mr. To, Thank you for sharing your experience with us. First of all, I am very happy to hear that our colleague was there to help when your wife injured her knee. I hope she is feeling much better now, and I will make sure to find out who assisted you so I can pass your kind words on to him. I am sorry that the room and its view did not meet your expectations and that this affected your overall experience with us. Thank you again for your feedback, and I really hope we will have the chance to welcome you back for a much more enjoyable stay next time. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 5.0/5

David K. Families - Confirmed reviews ALL

best review to give is, I would stay again when visiting Prague.

Dear David, Thank you so much for your wonderful review! I am really happy to hear that you and your family had such a comfortable stay with us and enjoyed our renovated top floor. It is also lovely to know that you felt well looked after by our team. I am sorry, however, that the gluten-free breakfast selection was disappointing for your wife, especially the quality of the bread. Thank you for mentioning this – it is definitely useful feedback for us. And hearing that you would choose to stay with us again on your next visit to Prague is probably the best compliment we could receive. We will be very happy to welcome you both back! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Jagadish P. Friends - Confirmed reviews ALL

Excellent nice to all of us that stayed as a group..

Dear Jagadish, Thank you very much for your lovely review! I am really happy to hear that you and your friends enjoyed your stay with us and that our location, cleanliness and team all contributed to such a positive experience. Thank you also for mentioning the Wi-Fi speed. I am sorry it was not as good as it should have been during your stay, and we appreciate you letting us know. It was a pleasure having your group with us and we hope to welcome you back to Novotel again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Andrew F. Couples - Confirmed reviews ALL

Great hotel. Great staff. Superb breakfast buffet with a chef on hand to cook fresh eggs.

Dear Andrew, Thank you very much for another lovely review! I am really happy to hear that you enjoyed your stay with us and especially our breakfast and the service from our team. I will be very happy to share your kind words with my colleagues! I am sorry about the slow draining sink and the unpleasant smell in the bathroom. Thank you for letting us know – we will make sure this is checked. It was a pleasure having you with us and we hope to welcome you back to Prague again! Warm regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Yasser E. Business - Confirmed reviews ALL

I enjoyed staying at Novotel, Well located and very comfortable stay

Dear Mr. E., Thank you very much for your wonderful review and perfect score! I am really happy to hear that you enjoyed your stay with us and especially appreciated our location, comfort and cleanliness. It is always lovely to know that our guests leave Prague with such a positive experience. Thank you also for your comment about the Wi-Fi speed. We appreciate your feedback and will keep it in mind as an area where we can improve. We hope to have the pleasure of welcoming you back to Novotel Praha Wenceslas Square again soon! Warm regards, Jana Guest Relations Specialist

Customer review rating 3.5/5

Christiane F. Business - Confirmed reviews ALL

Stay for 5 days , very nice hotel with great room Everything should have been perfect if the staff was more friendly . We were really disapointed with most of the personal, never a smile or welcome from the reception desk . We did appreciate the welcome gifts in our room Breakfast was great and waiters were very kind but food for dinner was not at the level of other Novotel in the world .

Dear Christiane, Thank you for taking the time to share your experience with us after your five-day stay. I am really happy to hear that you enjoyed your room, our location, the welcome gifts and especially our breakfast. It is also lovely to hear your kind words about our breakfast team, and I will be very happy to share them with the colleagues. At the same time, I am genuinely sorry that you did not feel the same warmth and welcome at reception. Feeling welcome from the moment you arrive is such an important part of a hotel stay, and I completely understand why this affected your overall impression of us. I am also sorry about the water dispenser being unavailable during your stay. I can imagine that having to go downstairs to refill your bottle, especially late at night, was far from convenient. Thank you as well for your feedback about dinner. As a Diamond member and a frequent Novotel guest, your comments are especially valuable to us. I really hope that despite these disappointments, we will have another opportunity to welcome you back and leave you with a much better overall impression next time. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 1.5/5

Marta P. Families - Confirmed reviews ALL

The deco was cheap and hideous, the uneven spraying of brown paint in the toilet looked like a terrible accident had happened there. I had to put a coffee machine on the floor because the cable didn't reach the socket. Whoever did your interiors, rethink hiring them again. Most importantly: the mattress was so hard and uncomfortable that I couldn't sleep and was exhausted in the morning - that has never happened to me in any other hotel, EVER. My young family member also complained about the back pain after the night and he usually sleeps everywhere with no fuzz. The rooftop was tiny and crowded with people, no space to sit and rest. There were pluses: the swimming pool was ok (apart of the disgusting rusty showers) and breakfast was excellent although eating from the dwarf plates you provided was truly frustrating.( I seriously felt being disrespected, it's not the way to cut your costs.) The exterior lounge was also cute if I am to name the positives. Nevertheless, it will be my last stay with Novotel and likely with Accor hotels altogether. I won't risk being tired the next day again and will choose a boutique hotel for a similar price more likely.

Dear Marta, Thank you for taking the time to share your experience with us. I am really sorry to hear that your stay was such a disappointment for you. Most of all, I am sorry that you did not sleep well. A comfortable night is one of the most important parts of a hotel stay, and I completely understand how frustrating it is to start the next day tired, especially when travelling with family. Thank you also for mentioning the coffee machine and the condition of the showers in the pool area. I will make sure these points are checked by our team. Of course, the design and style of a hotel can be very much a matter of personal taste, but I am sorry that ours was not for you. On the other hand, I am glad that you enjoyed our breakfast, outdoor lounge and swimming pool, and that you were completely satisfied with the cleanliness of the hotel. I am sorry that the positives were not enough to make your stay enjoyable and especially that you left with such a negative impression of Novotel and Accor. Thank you for being so open with your feedback. Warm regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

David J. Families - Confirmed reviews ALL

I cannot praise this hotel and staff high enough ! Fantastically located , spotlessly clean and the most friendliest and helpful of staff from bar staff , housekeeping and front desk all polite and accommodating. The breakfast was amazing and incredibly value for money.

Dear David, What a wonderful review – thank you so much! I am really happy to hear that you and your family had such a great stay with us. Your kind words about our team mean a lot, especially as you mentioned colleagues from Front Office, Housekeeping and our bar. I will be very happy to share your lovely feedback with everyone! It is also great to know that you enjoyed our breakfast, location and cleanliness and felt that you received good value for your stay. Thank you again for making our day with your review. We really hope to welcome you and your family back to Prague again! Warm regards, Jana Guest Relations Specialist

Customer review rating 1.0/5

Elizabeth R. Business - Confirmed reviews ALL

I would not stay at this hotel again. 1. Electrical fault and poor handling The power tripped in my room late at night, leaving it completely dark. I called reception, who sent someone from maintenance. Both were rude, and the receptionist repeatedly suggested that I had caused the problem by charging an iPhone, a watch and headphones. Anyone would think I had been trying to charge an electric car in the room. Instead of offering reassurance or practical help, both were dismissive and unpleasant to deal with. It is completely unreasonable to suggest that hotel guests should not charge ordinary personal devices, particularly when travelling for work. What stood out most was the complete lack of customer service: no reassurance, no clear communication and no consideration of the fact that I was a woman travelling alone, in a dark hotel room, in the middle of the night. When I raised the incident with reception again the following day, the response was equally disappointing. Staff seemed apathetic and unsure how to deal with the complaint. 2. Room cleanliness and breakfast quality The room was not particularly clean, and the breakfast was poor quality. Pastries and vegetables were stale, and the quality of the cold meats and other items was disappointing for a Novotel. 3. Lack of basic facilities I was staying at the hotel for a conference and needed an iron. I was told that none were available because they had all been given to other rooms, so I had to use the hotel’s ironing room instead. This added unnecessary stress when preparing for the conference, and the iron provided there was itself very poor. Taken together, the experience fell well below what I would expect from Novotel. I would not choose to stay at this hotel again, nor would I recommend it to others.

Dear Elizabeth, Thank you for taking the time to share your experience with us. I am really sorry that your stay left you with such a negative impression, especially as you were travelling for work. After receiving your feedback, I personally looked into what happened regarding the electricity. After the first power interruption, our colleague identified your adapter as the possible cause and asked you not to use it again. Unfortunately, when it was connected again, another power interruption occurred and this time affected the entire floor. I am sorry, however, if the way this situation was communicated made you feel uncomfortable or not well taken care of. Even in a difficult situation, we always want our guests to feel that we are there to help. I am also sorry that some other parts of your stay did not meet your expectations. Thank you for sharing your feedback – it gives us important points to discuss with our teams. It is disappointing to know that you left Novotel feeling this way, and I am sorry we could not give you a better overall experience. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 5.0/5

Mikhail S. Families - Confirmed reviews ALL

amazing

Dear Mikhail, Thank you so much for your amazing 100/100 review! I am really happy to hear that you and your family had such a comfortable stay with us and that everything from your room and cleanliness to our team made your experience so positive. We hope to welcome you and your family back to Novotel again soon! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.0/5

Jo M. Families - Confirmed reviews ALL

Clean room, good breakfast, nice pool area. Storage for clothes was limited though, we would have liked some drawers or shelves, we had to leave our cases open on the floor which was inconvenient and made the room untidy.

Dear Jo, Thank you very much for sharing your feedback with us! I am happy to hear that you and your family enjoyed the cleanliness of your room, our breakfast and especially the pool area. Regarding the storage, our rooms follow the current Novotel concept with an open storage and hanging area instead of a traditional closed wardrobe. I completely understand, however, that when travelling as a family and with more luggage, some additional drawers or shelves would make the stay more comfortable. Thank you for sharing this with us and we hope to welcome you and your family back again on your next trip to Prague! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Bruce F. Business - Confirmed reviews ALL

Very pleasant stay at walking distance from the central station.

Dear Bruce, Thank you very much for your lovely review! I am really happy to hear that you had such a pleasant and comfortable stay with us. It is great to know that you appreciated our location, cleanliness and also the smooth check-in and check-out. Thank you for choosing Novotel for your business trip to Prague. We hope to welcome you back again soon! Warm regards, Jana Guest Relations Specialist

Customer review rating 5.0/5

Christel L. Families - Confirmed reviews ALL

Thank you, Novotel Praha, for such a wonderful welcome! We had a lovely stay and were especially touched by the thoughtful birthday cake for my mother. Thank you again for your kindness and hospitality. We look forward to returning soon!

Dear Christel, What a lovely review – thank you so much! I am really happy to hear that you and your family had such a wonderful stay with us, and especially that the little birthday surprise for your mother made her day even more special. Thank you also for mentioning Sandra! I will be very happy to share your kind words with her – I am sure she will be delighted to know that she helped make your stay so memorable. It would be our pleasure to welcome you and your family back again soon! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.0/5

Charles C. Families - Confirmed reviews ALL

Goid value for money, need upgraded room to be comfortablr, which we had

Dear Charles, Thank you very much for sharing your experience with us! I am happy to hear that you and your family had a good stay and that you felt we offered good value for money. I am also glad that you enjoyed your upgraded room and felt comfortable during your stay. A special thank you for giving our team 100/100 – this always makes us very happy! Thank you for choosing Novotel and we hope to welcome you and your family back again on your next visit to Prague. Warm regards, Jana Guest Relations Specialist

Customer review rating 4.0/5

Ivelin A. M. Families - Confirmed reviews ALL

very good breakfast rooms need changes: - beds quite soft, we like more firm bed. - for muslim travellers it is very critical availability of a bidet companion or hand held bidet sprayer in bathroom. so smart toilet seats with bidet function will increase selection rates of your hotels

Dear Ivelin, Thank you very much for sharing your feedback with us. I am happy to hear that you and your family enjoyed our breakfast and had an overall pleasant stay with us. Thank you also for your comments and suggestions regarding the room. We really appreciate you taking the time to share your ideas with us, as this kind of feedback is always helpful. Thank you again for choosing Novotel and we hope to welcome you and your family back to Prague in the future! Warm regards, Jana Guest Relations Specialist

Customer review rating 4.5/5

Konstantinos F. Families - Confirmed reviews ALL

Everything was very good!

Dear Konstantinos, Thank you very much for your lovely review I am really happy to hear that you and your family had a comfortable stay with us and that everything went well. It is especially lovely to see your kind words about our whole team, and I will be very happy to share your feedback with my colleagues. Thank you also for your recommendation and for your loyalty as an ALL Classic member. We really appreciate it. We hope to welcome you and your family back again soon! Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 3.0/5

David P. Couples - Confirmed reviews ALL

As returning guests, with the Accor Live Limitless membership, we were disappointed by our recent one-night stay at Novotel Prague Wenceslas Square. Despite booking an Executive Room for two, Room 623 on the top floor felt notably small. The experience was a mixed bag, leaving us feeling that the premium room category fell short of expectations. The bed, while on the smaller and short side, was comfortable and came with a good selection of pillows. The Nespresso machine worked well, the orange sofa was a comfy touch, and the Wi-Fi was fast and reliable throughout our stay. The courtyard view was thoroughly unimpressive, and the carpet showed visible stains. The bathroom felt cramped and lacked a rain shower. Most frustratingly, a persistent smell of cigarette smoke drifted into the separate toilet room via the ventilation system, and the AC unit made an annoying noise all night despite being completely switched off. While the mini bar was stocked with non-alcoholic drinks, the single Pilsner Urquell beer provided tasted distinctly off/weird. ​We spent time in the indoor swimming pool and sauna, which was mostly a satisfying, relaxing experience. However, management needs to fix the sauna door, as it fails to seal properly and remains slightly open. We did not use the small gym. The ​rooftop terrace & bar was the highlight of the stay. We thoroughly enjoyed the rooftop views, pleasant atmosphere, and welcoming bartenders. We chose not to dine at the hotel restaurant. ​Overall, this stay lacked the polish and value we expected for an Executive Room. While a few highlights kept the trip pleasant, the room issues mean we will likely look at other hotel options next time we visit Prague (there are plenty of other hotels in this category).

Dear David, Thank you very much for taking the time to share such detailed feedback with us. I am sorry to hear that your Executive Room did not meet your expectations, especially as a returning guest. I completely understand your disappointment, particularly regarding the condition of the room, the smell of cigarette smoke and the noise from the air conditioning. This is certainly not the experience we would like you to have, and I will make sure these points are followed up with our team. On the other hand, I am happy to hear that you enjoyed our rooftop terrace and bar, as well as the pool and sauna. It is especially nice to read your kind words about our bartenders, and I will be happy to share your compliment with them. Thank you again for your honest feedback and for your loyalty as an ALL Silver member. I really hope we will have the opportunity to welcome you back and provide you with a much better experience next time. Warm regards from Prague, Jana Guest Relations Specialist

Customer review rating 5.0/5

A. P. A. P. Friends - Confirmed reviews ALL

Everything about the hotel is good .smooth checkin and checkout Friendly staff Nice cozy rooms

Dear A., Thank you very much for your wonderful review. I am really happy to hear that you had such a relaxing stay with us and enjoyed our cozy rooms, smooth check-in and check-out and especially the friendly service from our team. It is also lovely to hear how much you enjoy the ALL programme. Thank you for your loyalty as one of our Platinum members and for your perfect recommendation. We hope to welcome you back again soon! Warm regards from Prague, Jana Guest Relations Specialist

Other web-users rate our hotel

  • 858 reviews 9.3/10 Location
  • 1,066 reviews 7.1/10 Room
  • 950 reviews 7.9/10 Service
  • 18 reviews 7.8/10 WiFi
  • 758 reviews 8.7/10 Breakfast
  • 433 reviews 8.2/10 Cleanliness
  • 327 reviews 7.5/10 Pool
  • 216 reviews 8.5/10 Vibe

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