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Novotel Praha Wenceslas Square Hotel 4 stars

Customer review rating 4.4/5 5,478 reviews

ALLSAFE approved hotel

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Novotel Praha Wenceslas Square
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+ 23 Services

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna.

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 5 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Boat excursions Paying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 prague
czech republic

Tel: +420221104999

Fax: (+420)2/66000250

Check-in from 15h00

Check out up to 12h00

  • SUBWAY :  LINE C -RED I.P.PAVLOVA

  • TRAM :  4/6/11/16/22/23 I.P. Pavlova

  • By plane

    RUZYNE At 15km / 9.32 miles

  • By train

    HOLESOVICE At 3km / 1.86 miles

  • By train

    PRAHA HLAVNI NADRAZI At 0.8km / 0.5 miles

GPS :50.074942, 14.428032

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

NOVO2

Type of cuisine: International

Local and international specialties. Dietetic menu also available.

NOVO2

Bar

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 171

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Praha Wenceslas Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,478 reviews

TripAdvisor Rating 4.0/5

2,172 reviews

Good stay

Customer review rating 4.0/5

Sarka Business - 17/09/2021 Confirmed reviews ALL

As always my experience was good. I had a chance to meet extremely nice receptionists. I didn't have time to enjoy time in the hotel, because I just slept there.

Dear Sarka, We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Excellent stay downtown Prague

TripAdvisor rating 4.0/5

elenaI716BB 14/09/2021 TripAdvisor review

A perfect stay with a wonderful location. The hotel would need a renovation but impeccable cleanliness. And the big plus is the absolutely incredible staff as it would be normal to be in any hotel but it doesn't happen all the time. Special thanks to the lady at the reception who really loves her job

Food, but some hick-ups

Customer review rating 4.0/5

Mm Business - 08/09/2021 Confirmed reviews ALL

New, clean, well-maintained hotel. Friendly service. Great breakfast. Some hick-ups with room cleaning.

Dear MM., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Well located

Customer review rating 3.5/5

Anonymous Business - 06/09/2021 Confirmed reviews ALL

In general was Ok as allways. Only I have this time a complain with room service. I arrived at the cahmber in the evening and chamber was not arranged. As it was late I dind´t complaint to the reception.

Average hotel

Customer review rating 2.5/5

Ivo Business - 04/09/2021 Confirmed reviews ALL

Nothing special

Dear Ivo, Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Nice experience

Customer review rating 4.0/5

Lina Couples - 04/09/2021 Confirmed reviews ALL

It was extremely good,but the room should be clean even the situation(corona).I asked several time to clean my room,I didn't have an answer.

Dear Lina, We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I am glad to read, that it was a nice experience for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Great location

Customer review rating 4.5/5

Diana Families - 03/09/2021 Confirmed reviews ALL

Easy to find metro from hotel. Bar was open and breakfast offered. Staff super nice

Dear Diana D., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive such a nice feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Petr Vecker Operations Manager

Good location

Customer review rating 4.0/5

Anonymous Business - 01/09/2021 Confirmed reviews ALL

Been here many times, easy to reach if arriving from Brno direction and easy to leave back home. Decent breakfast, good parking, rooms are standard Novotel rooms.

Dear Ferenc N., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Petr Vecker Operations Manager

centraly located, ideal for families in transfer

Customer review rating 3.5/5

Mikolaj W. Families - 24/08/2021 Confirmed reviews ALL

quite expensive for a small room, but the balcony and second bed were fine. Just i needed to get the second set of duvet, cushion and sheets.

Dear Mikolaj, We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Petr Vecker Operations Manager

Good Hotel with Nice breakfast and central location

Customer review rating 4.0/5

Anonymous Families - 18/08/2021 Confirmed reviews ALL

Everything is good, however, you should clean the walls in the room we were staying in or repaint them. They were extremely dirty. I don't know if its a maintenance oversign, but it's surprising that the wall was that dirty as if someone was walking on it

Dear guest, First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am glad to read that everything was good, even thought that you have not been fully satisfied with the cleaning service. Please, be sure, that your comments are very important to us, and I will definitely share this with our managers team. Once again, thank you for your feedback. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Tired interiors, uninterested staff

Customer review rating 2.0/5

Josef Business - 13/08/2021 Confirmed reviews ALL

The hotel ia well located but the interiors are worn out. Despite checking in online and being an Accor Gold customer, you have to queue and wait with the other guests. Got a welcome drink but no upgrade despite the rooms being on sale for the same night. Also the Welcome gift was not available. Room amenities very poor despite being in a superior room (e.g. no slippers). Left my card in the box for a quick check out but the invoice did not arrive by email at all as usual. Visited the bar but had to wait 15+ minutes to get a beer. All in all, quite deceiving experience.

Dear Josef, First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am very sorry to read that you have not been satisfied with our hotel and with our services. Please, be sure, that your comments are very important to us, and I will definitely share them with our whole team. We do hope, that you will come to give us another chance and we will be able to make your next stay better. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Reliable Novotel quality

Customer review rating 5.0/5

Ari Couples - 10/08/2021 Confirmed reviews ALL

Well functioning and an enjoyable stay. The staff made the technically good and central hotel even better. Friendly, attentive and efficient people both in the front office and restaurant/Bar. Due to schedules me and my husband arrived separately which was perfectly managed by the reception. Also a much needed late check out was arranged without problems. The rooms with balcony are very nice, especially in summer. The breakfast worked very well despite of Corona prevention measures. All in all a very enjoyable stay again. Thank you!

Dear Ari, First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am delighted to read, that you had a great stay with us. Thank you very much for your such a nice words, regarding to our staff, please be sure, that I will definitely share this feedback with our team. Once again, thank you very much for your such an ice words. We are looking forward to welcome you back to our hotel again soon. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

great location and clean rooms

Customer review rating 4.0/5

Charles Business - 08/08/2021 Confirmed reviews ALL

Very pleasant hotel. Staff is excellent and very helpful. The only downside is the location and access to the fitness room and especially the swimming pool. For someone with mobility issues, the swimming pool is very difficult to reach down a long stairway and then up another.

Dear Charles, First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am glad to read that you had a pleasant stay with us. I would like to kindly explain you, that to the swimming pool, you can also get from the reception, which means that you do not need to use any stairs. I do hope, that you will come to visit us again, and we will make your next stay better than the previous one. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Kind front desk

Customer review rating 4.5/5

Will S. Families - 03/08/2021 Confirmed reviews ALL

In general, i felt comfortable from staffs we’ve met.

Dear Will S., We very much appreciate your comments regarding your stay at the Novotel Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Good rooms, good breakfast and lovely staff.

Customer review rating 5.0/5

Maxine Families - 27/07/2021 Confirmed reviews ALL

The staff were great and the room fit a family of 4 ok. The pool was a hit too. Location not bad, very easy to find the main attractions. Only iffy thing we found was the step into the bath for a shower was not good if you don’t be careful. Easy to slip and the shower glass curtain is too short to stop the water getting on the floor. So be careful there. (The bath was also a hit with the kids.)

Dear Maxine, First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am happy to read that you had a good stay with us. I am also happy, that you have been satisfied with the location of our hotel. I do hope, that you enjoyed our beautiful, historical Prague. Please, be sure, that your comment, regarding to the bath and shower, I will definitely share with our team. We do hope, that we will get a chance to welcome you back to our hotel again soon. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Not the Novotel we expected

Customer review rating 3.0/5

Anonymous Families - 27/07/2021 Confirmed reviews ALL

Dirty room, fridge has not been working in our room and it was dirty, the tea spoons were used (seriously?! During COVID-19?!) and we called asking to replace those. "No room cleaning during COVID-19, just changing the towels (which were not changed anyway during the day) and shampoo, shower gel", that what we have been told by the reception. We are not asking to change our towels during 3 nights stay, but the trash has to be cleaned! Bad service. Will not come back to this hotel anymore and do not recommend anyone. This should not be named Novotel, shame. I have stayed in many Novotel hotels in different parts of the world and this was the worst ever experience I have had with this chain. The reception and bar staff were good and helpful.

Dear Guest, First of all, I would like to thank you for your time to share with us your feedback, and comments, about your recent stay at Novotel Praha Wenceslas Square. I am very sorry, that we did not manage to meet your expectations about our hotel and our services. Regarding to the room cleaning. We do our best to make your hotel room the safest place to work or rest. For your utmost comfort, the room has been ready for you well in advance, which means 24 hours prior to your arrival nobody has been staying or entering there. For the sake of your safety, your room has been cleaned and disinfected in line with reinforced protocols, additionally to limit contact with the staff, and this is the reason, why the room cleaning service during your stay is provided only on your request. I am sorry, that this was not up to your expectations. Once again, I am sorry that we did not manage to meet up your expectations. Please, be sure, that I will surely share your comments with our whole team, because it is very important to us. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Bad ti.es

Customer review rating 2.5/5

Dr M. K. Families - 23/07/2021 Confirmed reviews ALL

As I know let's say I have been in accor hotels Began from Poland katowice lublin Warsaw krakow Sofia Paris London Rome Riga Berlin.. but this time in this hotel it was the bad experience I don't like That will first i understand corona times vad for all ll As I.m a doctor and we come from israel....I don't believe corona change accor hotels for worse First I think not good light in shower room. Will its seems the decor person is a man If decorist architect insider as a women she can understand to be a good light an a mirror for the lady's to make makeup In the hotel it was missing in the first day Cotton Fir lady's to clean the maje up we hone in DM and we buy ...etc . The banio us so hight for old men and pensioner is not comfortable..

Dear Dr Michael k., First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am very sorry to read, that we did not manage to meet up your expectations. Please, be sure, that your comments are very important to us, and I will definitely pass over them to our whole team. Once again, thank you for your feedback, and we are sorry that we could not make you feel better about our hotel. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Decent stay in a good location

Customer review rating 3.5/5

Gerald R. Couples - 21/07/2021 Confirmed reviews ALL

The hotel staff was helpful but was understaffed for a fully booked hotel. The breakfast buffet was good, however the opening hours for the bar were too short. Unfortunately, the pool only opened the third day and it took two days to get the refrigerator working.

Dear Gerald R., First of all, I would like to thank you for your time to share with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am happy to read that you have been satisfied with our hotel and with our services. On the other hand, I am sorry about the pool. Please, be sure, that all of your comments are very important to us, and I will definitely share all of them with our team. We do hope, that we will get another chance to welcome you back again soon. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

noisy neighbors and underwear from previous guest in room

Customer review rating 2.5/5

Christopher C. Couples - 19/07/2021 Confirmed reviews ALL

The room was nice but had a connecting door to the room next door. As a result we could hear the people in that room quite loudly and it ruined our comfort. We also found the dirty underwear of a previous guest on the floor when closing the curtain. Over a little disappointed with our stay as a result.

Dear Mr Christopher C., Thank you for taking the time to tell us about your experience at the Novotel Praha Wenceslas Square. I am very sorry, that your stay did not meet up your expectations. Please, take our apology for the bad clening service in your room. As a way of our sorry, we would like to transfer 1500 LeClub points on to your leclub account. I would like to kindly ask you, if you can confirm to me via this email, that you agree with this, so we can transfer the points. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

Great Prague getaway

TripAdvisor rating 4.0/5

Pedro P Family - 13/08/2020 TripAdvisor review

very helpful staff at front-desk, good Corona-proof breakfast with lots of choices, nice clean pool and gym area, great drinks at the bar and terrace. Close to public transport, nice authentic Czech foor closeby. Will definitely be back! Thanks too for the generous upgrade!

Dear Pedro P., first of all, let me thank you for sharing with us your impressions on your recent stay at Novotel Praha Wenceslas Square. I am glad to read that you have been satisfied with our staff, as well as with our breakfast. Thank you very much for your such a nice comments. We are all happy to read that you will definitely come back, and we are already looking forward to welcome you back soon. Yours Sincerely, Lucie NESVADBOVA Guest Relations Supervisor

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