Novotel Praha Wenceslas Square Hotel 4 stars

It was extremely good,but the room should be clean even the situation(corona).I asked several time to clean my room,I didn't have an answer.

Easy to find metro from hotel. Bar was open and breakfast offered. Staff super nice

Been here many times, easy to reach if arriving from Brno direction and easy to leave back home. Decent breakfast, good parking, rooms are standard Novotel rooms.

quite expensive for a small room, but the balcony and second bed were fine. Just i needed to get the second set of duvet, cushion and sheets.

Everything is good, however, you should clean the walls in the room we were staying in or repaint them. They were extremely dirty. I don't know if its a maintenance oversign, but it's surprising that the wall was that dirty as if someone was walking on it

The hotel ia well located but the interiors are worn out. Despite checking in online and being an Accor Gold customer, you have to queue and wait with the other guests. Got a welcome drink but no upgrade despite the rooms being on sale for the same night. Also the Welcome gift was not available. Room amenities very poor despite being in a superior room (e.g. no slippers). Left my card in the box for a quick check out but the invoice did not arrive by email at all as usual. Visited the bar but had to wait 15+ minutes to get a beer. All in all, quite deceiving experience.

Well functioning and an enjoyable stay. The staff made the technically good and central hotel even better. Friendly, attentive and efficient people both in the front office and restaurant/Bar. Due to schedules me and my husband arrived separately which was perfectly managed by the reception. Also a much needed late check out was arranged without problems. The rooms with balcony are very nice, especially in summer. The breakfast worked very well despite of Corona prevention measures. All in all a very enjoyable stay again. Thank you!

Very pleasant hotel. Staff is excellent and very helpful. The only downside is the location and access to the fitness room and especially the swimming pool. For someone with mobility issues, the swimming pool is very difficult to reach down a long stairway and then up another.

In general, i felt comfortable from staffs we’ve met.

The staff were great and the room fit a family of 4 ok. The pool was a hit too. Location not bad, very easy to find the main attractions. Only iffy thing we found was the step into the bath for a shower was not good if you don’t be careful. Easy to slip and the shower glass curtain is too short to stop the water getting on the floor. So be careful there. (The bath was also a hit with the kids.)

Dirty room, fridge has not been working in our room and it was dirty, the tea spoons were used (seriously?! During COVID-19?!) and we called asking to replace those. "No room cleaning during COVID-19, just changing the towels (which were not changed anyway during the day) and shampoo, shower gel", that what we have been told by the reception. We are not asking to change our towels during 3 nights stay, but the trash has to be cleaned! Bad service. Will not come back to this hotel anymore and do not recommend anyone. This should not be named Novotel, shame. I have stayed in many Novotel hotels in different parts of the world and this was the worst ever experience I have had with this chain. The reception and bar staff were good and helpful.

As I know let's say I have been in accor hotels Began from Poland katowice lublin Warsaw krakow Sofia Paris London Rome Riga Berlin.. but this time in this hotel it was the bad experience I don't like That will first i understand corona times vad for all ll As I.m a doctor and we come from israel....I don't believe corona change accor hotels for worse First I think not good light in shower room. Will its seems the decor person is a man If decorist architect insider as a women she can understand to be a good light an a mirror for the lady's to make makeup In the hotel it was missing in the first day Cotton Fir lady's to clean the maje up we hone in DM and we buy ...etc . The banio us so hight for old men and pensioner is not comfortable..

The hotel staff was helpful but was understaffed for a fully booked hotel. The breakfast buffet was good, however the opening hours for the bar were too short. Unfortunately, the pool only opened the third day and it took two days to get the refrigerator working.

The room was nice but had a connecting door to the room next door. As a result we could hear the people in that room quite loudly and it ruined our comfort. We also found the dirty underwear of a previous guest on the floor when closing the curtain. Over a little disappointed with our stay as a result.

very helpful staff at front-desk, good Corona-proof breakfast with lots of choices, nice clean pool and gym area, great drinks at the bar and terrace. Close to public transport, nice authentic Czech foor closeby. Will definitely be back! Thanks too for the generous upgrade!