Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,872 reviews

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Novotel Praha Wenceslas Square - Image 1
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38 Katerinska, 12000 PRAGUE, Czech Republic

Description

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna.

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 15 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

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Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Telephone
Fax +420 266 000 250

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Local and international specialties. Dietetic menu also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,872 reviews

TripAdvisor Rating  4.0/5  2,313 reviews

Poor communication with the reception desk

TripAdvisor rating 2.0/5

Klaus2011 Couples - TripAdvisor review

We were guests in your hotel for 5 nights, room number 620 from 5 th to 10th of January. I tried 3 times to speak with the manager,but he was not vailable.  We needed 2 more attempts by Email until we got a response I am a longtime guest of ACCOR ALL company with a Platinum membership and a VOYAGER Card.  Our room was ok, but not upgrade.  At our arrival the young man at the front desk didn't speak much, but said,it's an upgrade room. Bathrobes and slippers we missed and were delivered later. My VOYAGER card offers some extra services for guests, which were not offered Again we were advised that there is no upgrade room available. We didn't see many guests in the hotel...so we don't believe that. The management just didn't want to give us an upgrade. In general we could not recognise any knowledge of the management about the All ACCOR membership program. In general it was not that,what we are used to get by a warm and friendly Accor welcome service. It was a 5 days disappointing guest service,especially for a PLATINUM/VOYAGER guest membership. Only Miss Mila from the front desk was a friendly person.

Excelent stay

TripAdvisor rating 5.0/5

Maria P TripAdvisor review

My stay was perfect, the room quite big and after renovation, beyond my expectations. Bathroom and room very clean. Beautiful view of Prague from the terrace on the 6th floor Very nice and helpful staff. The location are perfect, walking distance to center . Everything was great.

Great!

Customer review rating 4.0/5

Natalie M. Families - Confirmed reviews ALL

We had a clean and spacious room for the 3 days. We liked the kids area with games consol. Food was lovely and there was a good selection of gluten free options. The only issue was the staff could be a little rude. We had a few staff member role their eyes at us. But to be honest we just found it funny. All in all, we had a great time and lovely stay.

Dear Natalie, Thank you for your delightful feedback regarding your recent stay at Novotel Praha Wenceslas Square. We are thrilled to hear that you enjoyed the cleanliness and spaciousness of your room, as well as the kids' area, which we strive to make engaging for our younger guests. It is also wonderful to know that you appreciated our food offerings, particularly our gluten-free selections. We sincerely regret to learn about your experience with some of our staff members. While we emphasize the importance of excellent customer service, it is reassuring to hear that you maintained a positive outlook on the situation. Your comments will be shared with our team as we continuously work towards enhancing our service standards. We are pleased that, overall, you had a memorable stay and enjoyed your time with us. We hope to welcome you back in the future for another enjoyable visit at the Novotel Hotel Wenceslas Square. Sincerely, Barbora Fagan Guest Relation Specialist

Sauberes Zimmer aber unbefriedigende Kommunikation

Customer review rating 1.0/5

Klaus O. Couples - Confirmed reviews ALL

We were guests in your hotel for 5 nights, room number 620 from 5 th to 10th of January. I tried 3 times to speak with the manager,but he was not vailable.  We needed 2 more attempts by Email until we got a response I am a longtime guest of ACCOR ALL company with a Platinum membership and a VOYAGER Card.  Our room was ok, but not upgrade.  At our arrival the young man at the front desk didn't speak much, but said,it's an upgrade room. Bathrobes and slippers we missed and were delivered later. My VOYAGER card offers some extra services for guests, which were not offered Again we were advised that there is no upgrade room available. We didn't see many guests in the hotel...so we don't believe that. The management just didn't want to give us an upgrade. In general we could not recognise any knowledge of the management about the All ACCOR membership program. In general it was not that,what we are used to get by a warm and friendly Accor welcome service. It was a 5 days disappointing guest service,especially for a PLATINUM/VOYAGER guest membership. Only Miss Mila from the front desk was a friendly person.

Perfect for what we wanted

TripAdvisor rating 5.0/5

sammy_p_01 Families - TripAdvisor review

This was a lovely hotel in a really good location. All of the staff were really nice and friendly. It was clean and spacious and breakfast was really nice too. We only stayed for 2 nights so didn't use any of the facilities but liked what we had seen. We were in a family room with 2 adults and 2 children and we all had a great time. My only 2 small negatives would be: - the room was really hot, so we had to have the window open when in the room. - The lady making the omelette at breakfast would ask what you wanted and would then tell you to go away (politely) and then come back after 10 minutes to collect your cooked omelette. I returned and was given an omelette, but in my first mouthful I could taste cheese (which i can't eat) so I couldn't have anymore. This could have been worse if it was an allergy. All in all, we would (and have) recommend this hotel

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Other web-users rate our hotel

  • 986 reviews 9.2/10 Location
  • 1,120 reviews 6.5/10 Room
  • 1,012 reviews 8.1/10 Service
  • 16 reviews 9/10 WiFi
  • 829 reviews 8.6/10 Breakfast
  • 501 reviews 6.6/10 Cleanliness
  • 363 reviews 6.3/10 Pool
  • 116 reviews 6.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.