ibis Styles Singapore On Macpherson Hotel 3 stars

Stayed here overnight coming in from Malaysia and the plan was to rest up and head to the airport the next day. Location is about a 10+ minute walk to the nearest metro which is the blue line that conveniently heads to the airport. The room size is surprisingly bigger than expected with a decent size bathroom. Place was clean and love how they manage to conserve space by utilizing the vertical space. The staff was very friendly and courteous, but they could have mentioned a bit more about the basic hotel feature, for example the wifi uses the guest login, and although I found out they did provide a paper they details it, it did frustrate me trying to enter the typical room no and last name password. Even a reminder that the lift requires your swipe card would be nice, as I entered the wrong angle and there were buttons on both side of the lift but only 1 side had the card reader which was out of my line of sight. It took a bit of time for the brain to register the fact that there might be a card reader after mashing the buttons a few time which was slightly annoying. Location wise it is not that great with the lack of food option around this place, and as it is just on the outer border of Geylang, it is a bit of a distance to where all the good food are that needs more than half an hour walk to reach or a short taxi ride. The mall that is under the hotel looks like it is still under construction as there were only a few open shops and plenty of empty places so hopefully that will not be an issue in the future. Overall, it was a pleasant stay and the hotel fitted my purpose perfectly as a stop over place that does not break the bank.

Easy check-in and a comfortable room with a good shower. I was only staying for one night, so that was all I was after. The Wi-Fi was stable throughout so nothing to complain about.

Signage of hotel is not enough, spend 5min to find the hotel entrance still cant get. Luckily saw a staff and ask him where's the entrance. Front desk staff was nice especially Jim & duty manager. Room was clean and tidy. Breakfast was less variety and taste normal. Not so impressive. Maybe can have noodle station or egg station in the future. Look forward on this.

Room size is so small and no room services are provided by staff. Staff is not cooperating even I asked for 100 dollar change and they refused to provide.

I came alone but had paid for a larger twin room for two people. Instead when the people in the reception noticed that I was alone they checked me into a smaller room for one person which didn't have a window. It was only later after having spent time going through my booking confirmation and the hotel website room data info I I was able to clearly demonstrate that the room they had given me had fewer squate feet than what it said on my booking and indeed the square feet on their larger room was identical to what was quoted on my booking that they agreed to give me the room I had paid for which had a window. Generally I also think it's important information to tell people who actually book the smaller room that this has no window as this is pretty important information when deciding which hotel to book but this information is NOT listed on your Web site. All in all I can safely say I am never going to book this hotel again

Good

The view, the rooms, the bathroom, everything was really amazing...unless I found german cockroaches all around my room later...the whole night I was killing them... :(((

Nice hotel, nice pool, helpful staff. Only cleaning ladies seemed to be a bit distracted sometimes.

It was great

Spent 5 nights in a family room consisting of 3 adults. The bed and pillow were very comfortable. Even the sofa bed was of a good size once opened into a bed. For a 3 star hotel, the room size was luxurious. There weren’t any small insects in the room too. Really satisfied with the friendly staff as well. The only concern is the empty mall. Really hope that the mall can be rejuvenated to have more tenants so that it invigorate the hotel’s scenery and environment.

Enjoyable

Overall not bad. Room was tad small despite being upgraded to family room. Location not great and feels like it is in an industrial type area...in sayig this overall not bad.

Great hotel. Close to bus stops and Mattar MRT station. Breakfast plentiful with lots of choice. Pool area nice and relaxing with pool towels provided. Could do with more storage space in rooms but beds are comfy. Air con works well.

Early check was great after our early flight The rooms were modern Beds were very comfortable Location about a $20 taxi trip to Sumter Overall very good Breakfast quality however was below average with low quality sausage and hams and greasy scrambled eggs as the only meat / protein option We would stay again but have breakfast somewhere else

There are gaps in the front desk operation for check in and check out. Reception is unable to find my reservation despite I produce my accore booking. I was waiting for more than 20 min. Staff ask to me sit at the café. I am expecting them to call me when they sort out my booking. But they didn't till I ask them. However, they did some recovery by giving me a small gift. This should be recognized. During the check out, my friend ask for late check out extension. It is under Accor plus member benefit ( subject to availability), staff tell him " Let me check". After that, another staff to call him and ask him to move out now .(Time 12:00 pm). Obviously, there is a gap on internal communication. after that, they sort out this and finally grant the late check out. It is a struggling customer experience. Key Points: 1. Front desk is not familiar on late check out procedure handling. It takes too much time. When the first staff receive the call. He or she should quickly verify the guest status by room number. after finding out the guest is Accor plus member and there is no booking of the room, or the room occupancy is not 100% full on the following day, extension should be given immediately. At the same time, this person should mark late check out in the system. NOT waiting the second colleague to chase guest out. It is offensive to customer. 2. morning shift person has no communication with afternoon shift reception. It is wrong. if there are any guest special request or member guest, there should be some work hand over. Everything must be marked in the system clearly. the person in the front desk Yang Khim Ann, Peter and Samantha. Talk to them nicely and coach them what is the more professional of working. This is what I want to say. I hope I would have a better experience when I step into the same hotel again.