Dear Ahmad A., Thank you for taking the time to share your detailed feedback regarding your recent seven-night stay at ibis Styles Singapore on MacPherson. We are deeply concerned and genuinely disheartened to learn about your experience, particularly regarding the condition of the towels, stained bedsheets, and overall hygiene standards throughout your stay. Your comments regarding the torn towels, visible stains of various colours on the bedding, and hair found both on and underneath the bedsheets are extremely troubling. We fully understand how unpleasant and uncomfortable these conditions must have been, especially during an extended stay. It is particularly disappointing to learn that the same stains and hair remained throughout your seven-night stay, suggesting that the cleanliness concerns were not adequately addressed. Regardless of our housekeeping schedule, every guest deserves clean, hygienic, and properly maintained bedding and towels. We firmly believe that cleanliness and hygiene are fundamental standards that must never be compromised, regardless of the room category, length of stay, or hotel positioning. Your feedback will be highlighted to our Housekeeping Management team for a thorough review of linen inspection procedures, room cleaning standards, bedding replacement practices, and housekeeping quality control. Particular attention must be given to ensuring that damaged or visibly stained linen is identified and removed from guest use. We have also taken note of your comments regarding the inconsistency in staff service. Courtesy, professionalism, and attentiveness should be demonstrated consistently by every member of our team, and your feedback will be shared with the relevant department heads. We sincerely regret that your experience has left such a disappointing impression of our hotel's cleanliness and service standards. We recognise that these shortcomings have affected your comfort and confidence in our hospitality. Thank you once again for bringing these serious concerns to our attention. Your feedback is invaluable in identifying areas that require immediate attention and improvement. We humbly hope to have another opportunity to restore your confidence in our hotel and provide you with the clean, comfortable, and welcoming experience you rightfully deserve. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Lia, Thank you for taking the time to share your honest feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are pleased to know that you found our staff kind, efficient, and helpful throughout your stay. Your kind recognition of our team is truly appreciated and will certainly be shared with our colleagues as encouragement to continue delivering warm and attentive hospitality. At the same time, we regret to learn that the overall appearance of our property did not fully match your expectations based on the photographs. We are particularly concerned about your observation regarding the greenish appearance and possible buildup on the guestroom window glass. We understand how this may have affected your impression of the room and the view outside. Your feedback will be highlighted to our Housekeeping and Maintenance teams for inspection and appropriate cleaning attention. Regarding our location, while our hotel is situated slightly away from Singapore's main tourist attractions, we offer convenient access to public transportation, including nearby bus services and MRT connections. We also provide a complimentary one-way shuttle service to Tai Seng MRT daily at 11:00 AM for our guests' convenience. Nevertheless, we understand that travel convenience depends on each guest's planned activities and destinations. We sincerely appreciate your constructive comments, as they help us identify areas where improvements are needed to enhance our guests' comfort and overall experience. Thank you once again for choosing to stay with us. We hope to have another opportunity to welcome you back and provide you with a more pleasant and satisfying experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Glen, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are delighted to know that you enjoyed a comfortable stay and that your experience met your expectations. We are especially pleased to hear your kind compliments regarding Jo from our Level 4 poolside café. It is truly heartwarming to know that his attentiveness, dedication, and excellent service made a positive impression during your visit. Please be assured that your special recognition will be personally shared with Jo and our F&B Management team. We believe that acknowledging our colleagues' efforts is important, and your appreciation will certainly serve as wonderful encouragement for him to continue delivering exceptional hospitality. Thank you once again for your generous compliments and for recognising the efforts of our team. We sincerely look forward to welcoming you back to ibis Styles Singapore on MacPherson for another comfortable, pleasant, and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear New W. C., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are pleased to know that you enjoyed a comfortable stay and appreciated the convenience of having a gym within our hotel, as well as the availability of a nearby Anytime Fitness facility. Your feedback is truly appreciated, and we are glad that our facilities and location contributed positively to your overall experience. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another pleasant and enjoyable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Kirsty, Thank you for taking the time to share your positive feedback regarding your recent stay with us at ibis Styles Singapore on MacPherson. We are delighted to know that you appreciated the spaciousness of your room, our buffet breakfast selection, and the availability of essential amenities. It is always encouraging to hear that our facilities contributed to a comfortable and pleasant stay. Your kind feedback is truly appreciated and will be shared with our team as encouragement to continue delivering quality hospitality and a welcoming experience for all our guests. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another enjoyable and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Mansoor, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased that you found our hotel's location convenient, we are deeply concerned and disappointed to learn about the repeated housekeeping shortcomings throughout your eight-night stay. Your comments regarding the unclean shower area, including dirt and hair left behind, are particularly concerning. Every guest deserves a clean and hygienic bathroom, and it is unacceptable that these issues remained unresolved for several days until you approached our Front Office team for assistance. We are equally concerned about your report that your guestroom door was left open following housekeeping service, particularly as you mentioned that the door was faulty. Guestroom security and privacy are of utmost importance, and this matter will be highlighted to our Housekeeping, Engineering, and Management teams for further investigation. We have also taken note of the inconsistent replenishment of toilet rolls and the failure to make your bed on the eighth day. These repeated oversights reflect a lack of consistency and attention to detail in the housekeeping service you received. Please be assured that your feedback will be shared with our Housekeeping Management team for a thorough review of cleaning procedures, room inspections, amenity replenishment, and guestroom security protocols. We recognise that these are basic expectations that should be fulfilled consistently throughout every guest's stay. While guests may always dial "0" or approach our Front Office team for housekeeping requests or assistance, we firmly believe that guests should not have to repeatedly follow up on essential cleanliness and room maintenance matters. We sincerely appreciate you bringing these concerns to our attention. Your experience highlights areas requiring immediate attention, and we recognise the importance of restoring confidence in our housekeeping standards. Thank you for choosing ibis Styles Singapore on MacPherson. We humbly hope to have another opportunity to provide you with the clean, secure, and comfortable stay you rightfully deserve. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Karen, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We regret to learn that your overall experience fell short of your expectations, particularly concerning the room size, accommodation rates, hot water supply, and breakfast selection. Regarding the room rates, we would like to kindly clarify that your stay coincided with the Formula 1 Singapore Grand Prix period, one of the city's peak travel seasons. During such major events, accommodation rates across Singapore are generally higher due to increased demand and hotel occupancy. Nevertheless, we understand that guests expect their stay to reflect the value of the price paid. With regard to room size and storage space, our guestrooms are designed with compact and functional layouts, reflecting accommodation dimensions commonly found in Singapore. While we aim to maximise comfort and practicality, we recognise that the available space and storage arrangements may not suit every guest's preferences. We are particularly concerned about your feedback regarding the lack of hot water throughout your six-night stay. A reliable hot water supply is a basic expectation, and your experience is certainly not reflective of the comfort we strive to provide. Your comments will be highlighted to our Engineering and Management teams for further investigation and necessary attention. Regarding our location, although we are not situated directly in the city centre, our hotel is accessible by public transportation. We also provide a complimentary one-way shuttle service to Tai Seng MRT daily at 11:00 AM, while transportation to other destinations may be arranged at additional charges, subject to availability. As for breakfast, our buffet offers a combination of Western, local Asian, and Indian cuisines to cater to guests from different backgrounds. However, we understand that the variety may not have met your personal preferences. Your feedback will be shared with our F&B and Culinary teams for review and consideration. We would also like to highlight that our Front Office team is available to assist guests throughout their stay. Guests may simply dial "0" or approach the Front Office counter for any enquiries, maintenance concerns, or assistance required. We have also taken note of your suggestion regarding the overall condition of our hotel and the need for renovation. Your observations will be shared with our Management team as we continue evaluating opportunities to enhance our facilities and guest experience. Thank you once again for your candid feedback. We sincerely value your comments and recognise that, regardless of the season or accommodation rates, every guest deserves a comfortable stay with reliable facilities and attentive service. We hope to have another opportunity to restore your confidence in our hospitality and provide you with a more satisfying experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Arun, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are deeply concerned and disheartened to learn that your experience fell significantly below expectations, particularly regarding housekeeping standards, room cleanliness, amenity replenishment, and service responsiveness. Your comments regarding the lack of room cleaning throughout your five-night stay, accumulated rubbish, and dirty or unpleasant-smelling towels are particularly troubling. While our hotel follows a scheduled housekeeping routine, basic room servicing, rubbish removal, and attention to hygiene should be consistently maintained. We recognise that your experience did not reflect these expectations, particularly as you mentioned that the cleaning schedule outlined in our hotel information was not followed. We are equally concerned that your requests for soap, toothpaste, shaving amenities, and other assistance required repeated reminders, sometimes extending into the following day. Guests should not have to follow up three or four times for basic requests. Your feedback highlights the need for better communication, coordination, and timely follow-through between our Front Office and Housekeeping teams. Regarding the room size, our guestrooms feature compact and functional layouts, reflecting accommodation dimensions commonly found in Singapore. Nevertheless, we understand that the limited space and noise from neighbouring rooms affected your comfort. We have also taken note of your comments regarding the limited television channel selection for international guests. Your observations will be shared with our Management team for consideration. With regard to breakfast, we understand your disappointment that takeaway food was not permitted. As our breakfast operates on a dine-in buffet arrangement, food is generally intended to be consumed within the restaurant. Nevertheless, we recognise the importance of explaining such arrangements courteously and clearly to our guests. Please be assured that your concerns will be highlighted to our Housekeeping, Front Office, F&B, and Management teams for a thorough review of service consistency, cleanliness standards, guest requests, and communication procedures. We sincerely appreciate you bringing these shortcomings to our attention. Regardless of room size or accommodation category, every guest deserves a clean, comfortable environment and attentive, reliable service. We humbly hope to have another opportunity to restore your confidence in our hospitality and provide you with a significantly improved experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Duncan, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased to know that you found our staff polite and welcoming, and that you were reasonably satisfied with our swimming pool and breakfast, we are deeply concerned to learn that several aspects of your guestroom experience fell short of your expectations. Your comments regarding the hair and dust in the bathroom, along with the unpleasant odour from the pillow, are particularly troubling. Cleanliness and hygiene are fundamental to a comfortable stay, and these concerns certainly do not reflect the standards we strive to maintain. Your feedback will be shared with our Housekeeping Management team to reinforce thorough cleaning, proper linen inspection, and consistent room preparation procedures. We have also taken note of your concerns regarding the poor sound insulation, inconvenient lighting controls, and excessively hot water from the washbasin tap. We understand how these issues would have affected your comfort and convenience, particularly when trying to rest or use the room facilities. These observations will be highlighted to our Engineering and Maintenance teams for further inspection and necessary attention. We recognise that a comfortable hotel stay goes beyond friendly service and includes a clean, functional, and peaceful environment. It is disappointing to know that we were unable to deliver this consistently during your visit. We sincerely appreciate your constructive feedback and your recognition of our team's hospitality. Your comments are valuable in helping us identify areas requiring improvement. Thank you once again for choosing ibis Styles Singapore on MacPherson. We humbly hope to have another opportunity to restore your confidence in our hotel and provide you with a cleaner, quieter, and more comfortable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Sheng Y., Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated the good service provided by our team. As a valued ALL – Accor Live Limitless Gold Member, we sincerely appreciate your continued loyalty and support. We are especially pleased that you were able to enjoy a late check-out, allowing you to make the most of your stay with us. Your positive feedback is truly encouraging and motivates our team to continue delivering warm hospitality and memorable guest experiences. Thank you once again for your loyalty and for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another pleasant and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Alain, Thank you for taking the time to share your feedback regarding your short stay with us. We are pleased that the room provided what you needed for your overnight stay and that you appreciated our bright and vibrant colour scheme. At the same time, we regret to learn that noise from the neighbouring room disturbed your rest, particularly after arriving at the hotel at around 1:00 AM. We understand how important a quiet environment is when guests are looking forward to a good night’s sleep after a late arrival. Should you experience any excessive noise or disturbance during your stay, please dial 0 or approach our Front Office team, and our colleagues will assist wherever possible. Thank you for sharing your experience with us. We appreciate your feedback and hope to provide you with a quieter and more restful stay on a future visit. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Eugene, Thank you for your continued support and for choosing to stay with us regularly. We especially appreciate you taking the time to share your observations from your recent stays. We are pleased to know that the bedding concerns highlighted in your previous review have been addressed and that you have noticed the improvement during your subsequent visits. It is encouraging to know that the actions taken have made a positive difference to your experience. We have also taken note of your comments regarding the water flow and drainage in some bathrooms, particularly where water may overflow beyond the shower area. This feedback will be shared with our Engineering and Housekeeping teams for further inspection and necessary attention. Your suggestion regarding disposable slippers is also appreciated. We understand the convenience they provide, and your recommendation will be shared with our Management team for consideration. Thank you once again for your loyalty and constructive feedback. We truly value the observations of our returning guests and look forward to welcoming you back for many more comfortable stays. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Supakij, Thank you for choosing to stay with us again and for sharing your experience. We are delighted to know that your second stay was just as enjoyable as your previous visit and that everything overall met your expectations. It is always especially rewarding to welcome back returning guests. We have taken note of your comments regarding breakfast and appreciate you highlighting this area for improvement. Your feedback will be shared with our F&B and Culinary teams as we continue to review the quality, variety, and overall breakfast experience for our guests. Thank you once again for your continued support. We look forward to welcoming you back for your third stay, and we hope to make it an even better experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Chiak J. H., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are deeply concerned and disheartened to learn about the disappointing experience you encountered, particularly regarding the check-in arrangements, room allocation, cleanliness, and overall condition of the accommodation provided. We understand your frustration with the conflicting information received upon arrival, especially after being advised to return earlier, only to be informed that your room was not yet available. Clear communication and proper coordination between our Front Office colleagues are essential to ensuring a smooth and welcoming check-in experience. We are particularly concerned about your comments regarding the discrepancy between the room category you reserved and the room initially allocated to you. Guests should receive the room type and inclusions confirmed in their reservations, and any changes should be clearly communicated and appropriately addressed. We have also taken note of your concern that the breakfast inclusion was not communicated during check-in. We recognise the importance of ensuring that guests are properly informed of their reservation entitlements and the facilities available throughout their stay. More importantly, your description of the dust, suspected mould, unpleasant odour, and inadequate bathroom amenities in the replacement room is extremely troubling. Cleanliness, hygiene, and proper guestroom preparation are fundamental standards that should never be compromised. Please be assured that we are looking into this matter and reviewing the circumstances surrounding your reservation, room allocation, check-in experience, and the condition of both guestrooms. Your concerns will be brought to the attention of our Front Office, Housekeeping, and Management teams for further investigation and appropriate follow-up. We fully acknowledge that your dissatisfaction extends beyond the size of the room. The concerns you have raised relate to receiving the accommodation you reserved, being properly informed of your booking entitlements, and having a clean, comfortable, and well-maintained room. We genuinely regret that your experience has left such a disappointing impression and understand your expectation for a proper review and appropriate resolution. Thank you once again for bringing these matters to our attention. We value your feedback and appreciate the opportunity to look into your concerns with the seriousness and attention they deserve. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel to be well located. At the same time, we note that your overall experience was only acceptable, indicating that there are areas where we could have provided a more satisfying stay. We appreciate your feedback and will continue working towards improving our overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Michael, Thank you for taking the time to share your feedback following your one-night stay with us. We are delighted to know that Jomari from our Restaurant and Bar team was informative and helpful during your visit. It is always wonderful to hear when our colleagues make a positive impression through their attentive service and assistance. Your kind recognition will certainly be shared with Jomari and the F&B team as encouragement for their continued dedication. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Craig, Thank you for taking the time to share your feedback regarding your recent stay with us. We understand that our hotel's location may not have been entirely suited to your travel plans, particularly as you were using our property as a base for commuting around Singapore. While our hotel is situated in a relatively central area with access to public bus services, we recognise that convenience and accessibility may vary depending on each guest's intended destinations. For added convenience, we provide a complimentary one-way shuttle service to Tai Seng MRT daily at 11:00 AM, with additional transportation options available at applicable charges. We appreciate your feedback and thank you for choosing ibis Styles Singapore on MacPherson. We hope to have the opportunity to welcome you back for a more convenient and enjoyable experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Pradeep, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your overall experience did not meet your expectations, particularly regarding the room size, breakfast selection, and service standards. We would like to kindly highlight that our guestrooms are designed with compact and functional layouts, reflecting room dimensions commonly found in Singapore. While we strive to maximise comfort within the available space, we understand that individual preferences may vary. Regarding breakfast, our restaurant offers a selection of Western, Indian, and local Asian dishes, including vegetarian options. However, we understand that the variety available may not have adequately catered to your preference for strictly vegetarian meals. Your comments will be shared with our F&B and Culinary teams for review and consideration of a wider range of vegetarian selections. We are equally concerned that our service did not leave a positive impression. Providing courteous, attentive, and professional hospitality remains one of our key priorities, and your feedback will be highlighted to the relevant department heads for further attention and improvement. We sincerely appreciate your constructive comments, which help us identify areas where we can enhance our guest experience. Thank you for choosing ibis Styles Singapore on MacPherson. We hope to have another opportunity to welcome you and provide a more satisfying and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Paul, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your overall experience fell short of your expectations, particularly concerning the condition of our facilities and the standard of housekeeping services. While we strive to provide comfortable accommodation and good value for money, we firmly believe that cleanliness, proper room maintenance, and attentive housekeeping services should never be compromised, regardless of room rates. Your comments regarding the upkeep of our facilities and housekeeping standards are taken seriously. We will share your concerns with our Housekeeping and Management teams to review our cleaning procedures, room inspections, and overall service consistency. We sincerely appreciate your feedback, as it highlights areas requiring greater attention and improvement. We hope to have the opportunity to restore your confidence in our hotel and provide you with a more comfortable and satisfying experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson