ibis Styles Singapore On Macpherson

ibis Styles Singapore On Macpherson 3 stars

TripAdvisor rating 3.5/5 757 reviews

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Description

Hotel extras

  • Stylish, colourful, and sleek cruise ship like exterior

  • 298 rooms with signature-design furniture

  • 25m freeform pool, which complements the restaurant and bar

  • A modern gym that overlooks the pool and MacPherson Rd

  • Located near Geylang Serai Market and Food Centre

ALLSAFE approved hotel

Hotel location

ibis Styles Singapore On Macpherson

401 Macpherson Road, Corner Of Macpherson And, Aljunied Road
368125 SINGAPORE
Singapore

  • SBS TRANSIT:  MACPHERSON ROAD

  • By plane

    CHANGI AIRPORT At 15km / 9 miles

  • By train

    TAI SENG MACPHERSON At 1km / 0 miles

GPS:1.331718, 103.879274

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Chat & Chow Poolside Cafe

The pool bar is adjacent to the restaurant. It serves a wide variety of cocktails, drinks and main courses throughout the day. The perfect place to unwind after a hectic day in Singapore

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  757 reviews

The hotel failed to follow Accor ALLSAFE protocol!

TripAdvisor rating 3.0/5

AlfredTanJB TripAdvisor review

Although the hotel webpage indicated as ALLSAFE approved hotel, but they did not follow the Accor ALLSAFE protocol which they never provide any personal care pack to their guest. As an Accor Plus Platinum member, i did not received any welcome amenities and also no welcome drink voucher was given until i call the reception next day, then the receptionist just simply say will provide a free drink for me. House keeping also failed to change the bed linen even though i have placed the linen card change notice on the pillow. All these issues need to be fixed immediately and i'll not be back again

Great stay

TripAdvisor rating 5.0/5

Tracey I Families - TripAdvisor review

Great hotel. Close to bus stops and Mattar MRT station. Breakfast plentiful with lots of choice. Pool area nice and relaxing with pool towels provided. Could do with more storage space in rooms but beds are comfy. Air con works well.

Dear Valued Guest Thank you for sharing your feedback and we are glad that you had pleasant stay with us. Looking forward to welcome you back in the near future. Warm Regards Shamila Rolfe General Manager

Ibis Styles Macpherson Rd Singapore

TripAdvisor rating 4.0/5

900gordon Families - TripAdvisor review

Early check was great after our early flight The rooms were modern Beds were very comfortable Location about a $20 taxi trip to Sumter Overall very good Breakfast quality however was below average with low quality sausage and hams and greasy scrambled eggs as the only meat / protein option We would stay again but have breakfast somewhere else

Dear Valued Guest, We are glad to know that you had pleasant stay with us especially that you had early check in. Thank you for sharing your feedback we know that this not the perfect stay we hope you can give us chance to welcome you back and we will rest assured you will have another brand new experience. Looking forward to hear from you and thank you. Sincerely yours Shamila Rolfe General Manager

reveiew of Ibis Style Macperson

TripAdvisor rating 2.0/5

samshan2019 Friends getaway - TripAdvisor review

There are gaps in the front desk operation for check in and check out. Reception is unable to find my reservation despite I produce my accore booking. I was waiting for more than 20 min. Staff ask to me sit at the café. I am expecting them to call me when they sort out my booking. But they didn't till I ask them. However, they did some recovery by giving me a small gift. This should be recognized. During the check out, my friend ask for late check out extension. It is under Accor plus member benefit ( subject to availability), staff tell him " Let me check". After that, another staff to call him and ask him to move out now .(Time 12:00 pm). Obviously, there is a gap on internal communication. after that, they sort out this and finally grant the late check out. It is a struggling customer experience. Key Points: 1. Front desk is not familiar on late check out procedure handling. It takes too much time. When the first staff receive the call. He or she should quickly verify the guest status by room number. after finding out the guest is Accor plus member and there is no booking of the room, or the room occupancy is not 100% full on the following day, extension should be given immediately. At the same time, this person should mark late check out in the system. NOT waiting the second colleague to chase guest out. It is offensive to customer. 2. morning shift person has no communication with afternoon shift reception. It is wrong. if there are any guest special request or member guest, there should be some work hand over. Everything must be marked in the system clearly. the person in the front desk Yang Khim Ann, Peter and Samantha. Talk to them nicely and coach them what is the more professional of working. This is what I want to say. I hope I would have a better experience when I step into the same hotel again.

Dear samshan, Thank you for your stay and your kind review. I am very sorry that your experience of late check out procedure handling did not meet your expectations. please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shamila Rolfe General Manager

So far so good

TripAdvisor rating 3.0/5

carson1017 Families - TripAdvisor review

The location is not in down town but walk 10min to MRT and 5 min walk to bus stop. Compare to the other Ibis, the cleaner has not good service to others.Just like the complimentary water will not provided everyday and the hair in the bathroom has not been cleared.

Dear Carson, First of all thank you for staying with us and sharing your feedback. We are very sorry that you have unpleasant stay. we will share your feedback with our team and we will do the necessary corrective action. We hope you could give us another chance to stay with us in near future to have brand new experience. Please contact us so we are able to assist you with your preferences. Thank you and looking forward to welcome you back. Sincerely Yours Shamila Rolfe General Manager

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