Dear Tan H. H., Thank you for sharing your wonderful feedback regarding your stay with us. We are delighted to know that you enjoyed the benefits extended to you as an ALL Diamond member and that our team provided attentive and helpful service throughout your stay. It is equally pleasing to hear that you found your room clean, comfortable, and well maintained. Your kind recognition means a great deal to our team and is wonderful encouragement for us to continue delivering warm and attentive hospitality. Thank you for your loyalty to ALL and for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another comfortable and rewarding stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Ankit, Thank you for taking the time to share your feedback regarding your stay. We regret to learn that the bathroom size, ventilation, and housekeeping experience affected your overall comfort. We understand how important regular rubbish removal and a clean bathroom are, particularly during a longer stay. We would also like to clarify that our current housekeeping arrangement is not based on alternate-day cleaning. On the day following check-in, a make-up room service is provided, which includes rubbish clearing, towel replenishment, and basic housekeeping, followed by a full room cleaning on the third day. We are concerned that this was not clearly communicated to you and that your bathroom dustbin was not attended to as expected. Your comments have been shared with our Housekeeping team to reinforce the importance of consistent service and clear communication. Guests requiring additional housekeeping assistance, fresh towels, or rubbish removal may also dial 0 or approach our Front Office team, and we will be pleased to assist. We appreciate your feedback as it helps us identify areas where we can improve our guests’ comfort and overall experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Jaganathan, Thank you very much for your wonderful 100/100 rating. We are delighted to know that you had a good and enjoyable stay with us. Your perfect rating is truly appreciated and serves as wonderful encouragement to our entire team. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another pleasant and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Mat W., Thank you for sharing such a wonderful review and for describing us as “A Budget Hotel with a 5 Star Attitude.” It is truly a compliment that means a great deal to our entire team. We are delighted to know that you found our hotel clean, comfortable, and good value for money, while most importantly receiving an excellent standard of service throughout your stay. Hearing that you will stay with us again is one of the greatest compliments we could receive. Your kind words will certainly be shared with our team as wonderful encouragement. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to warmly welcoming you back for another comfortable and memorable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Mr Chian C., Thank you for taking the time to share your concerns with us in such detail. We are deeply concerned to learn about the housekeeping shortcomings you experienced during your stay, particularly the repeated need to request basic amenities such as hand towels and toilet paper, the missed room-cleaning services, and your request for a change of bed linen not being carried out. We fully understand how these repeated issues would have affected both your comfort and confidence in the cleanliness of your room. Please be assured that we are taking your feedback seriously. Your concerns have been brought to the attention of our Housekeeping team for a thorough review of the circumstances, including the service records and requests made during your stay. Your request regarding compensation has also been noted for Management’s review. Our Housekeeping Supervisor, Mr. Ashok, will be responding to your email as soon as possible regarding the concerns raised. We will remain in touch with you and provide a further response once the necessary investigation has been completed. Thank you for bringing this matter to our attention and for allowing us the opportunity to review it thoroughly. We appreciate your patience while our team investigates and follows up accordingly. Guest Relation Team

Dear Hariharan, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found our location convenient and easy to access, and especially delighted that our team members were polite, respectful, friendly, and helpful throughout your stay. It is also wonderful to hear that you found your room clean and well maintained. We appreciate your comments regarding the breakfast variety and absence of a live cooking station. While we are glad that you found the breakfast satisfactory overall, your suggestions are valuable and will be shared with our Food & Beverage team for consideration. We also understand your experience with the structural pillar within the room, which made the available space feel more confined. We recognise that room layouts can differ, and your feedback has been duly noted. Thank you for considering us a value-for-money option for both business and personal travel in Singapore. Your recommendation and recognition of our team mean a great deal to us. We look forward to welcoming you back to ibis Styles Singapore on MacPherson for another comfortable and pleasant stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that your overall stay was comfortable, relaxing, and hassle-free, and that you found the hotel well organised. It is wonderful to hear that, aside from the breakfast experience, you were very satisfied with your stay. We understand your concern regarding the limited seating capacity during peak breakfast periods, particularly when the restaurant is at its busiest. We are also concerned to learn that you were affected by the rain while using the outdoor seating area on two occasions. We recognise that guests should be able to enjoy their breakfast comfortably regardless of the weather. Your comments regarding the breakfast arrangement and seating capacity have been shared with our Food & Beverage team for review, particularly on how we can better manage busy periods and provide a more comfortable experience for our guests. Thank you once again for your constructive feedback and for highlighting that the rest of your stay was very good. We truly appreciate your support and look forward to welcoming you back for another peaceful and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Shamim, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are concerned to learn that the cleanliness and housekeeping service in your room did not meet expectations. The dust, insufficient vacuuming, bathroom cleaning, and delayed rubbish removal you described are areas that require greater attention. Changing the bed linen alone does not constitute a thoroughly serviced room, and your comments have been shared with our Housekeeping team to reinforce our cleaning and room inspection standards. Regarding your request for late check-out as an ALL Accor Gold member, we understand your disappointment. Late check-out requests are subject to room availability and hotel occupancy on the day of departure. During the past few weeks, our hotel has experienced high occupancy, which limits our ability to extend departure times as our Housekeeping team requires sufficient time to prepare rooms for arriving guests. We would also like to clarify that your request was not completely declined. While we were unable to accommodate the requested 2:00pm check-out, our team extended your departure time until 1:00pm based on the availability and operational requirements that day. We understand this was not the extension you had hoped for, but our team did make every effort to provide the latest possible departure time under the circumstances. Should you encounter any housekeeping concerns or require additional assistance during your stay, please dial 0 from your room or approach any of our Front Office team at the reception counter. This allows our team the opportunity to address the matter while you are still with us. Thank you for your loyalty as an ALL member and for sharing your candid feedback. We value your comments and will continue working towards greater consistency in our housekeeping and overall guest experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Peter, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that your overall experience was very good and that you found our location convenient for access to the MRT. It is especially wonderful to hear your recognition of our Restaurant team, whom you found friendly and fantastic. Your kind comments will certainly be shared with them. At the same time, we are concerned that the room service promised for your second day was not carried out. We have also taken serious note of your observation regarding bugs on the surfaces in the room. This is certainly not the level of cleanliness we aim to provide, and your comments have been shared with our Housekeeping and Pest Control teams for further inspection and attention. We also acknowledge your feedback regarding the breakfast selection and the frequent shortage of plates and cutlery. During busy breakfast periods, our team should ensure that food and dining essentials are replenished promptly. Your comments have been shared with our Food & Beverage team to reinforce greater attention during peak periods. Despite these shortcomings, we truly appreciate your positive recognition of our Restaurant colleagues and are pleased that your overall stay remained pleasant. Thank you once again for your candid and constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and seamless experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an extremely comfortable stay and were very satisfied with your overall experience. It is especially pleasing to hear that you appreciated our peaceful and calm location, allowing you to enjoy a relaxing stay. Your kind words mean a great deal to our team and encourage us to continue providing warm hospitality and comfortable experiences for our guests. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another wonderful and relaxing stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Thoai, Thank you for taking the time to share your lovely feedback with us. We are delighted to know that you and your family had a great time during your stay. It is especially wonderful to hear that you found our team friendly, warm, and welcoming. We also appreciate your understanding regarding the room size. While our guestrooms are designed with a compact and functional layout, we are pleased that you found the room acceptable and that your family enjoyed the overall experience. Thank you for choosing ibis Styles Singapore on MacPherson. We truly appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had a comfortable and cozy stay and enjoyed our facilities and food. It is especially heartening to hear that our Front Office team was accommodating and attentive throughout your stay. A special thank you for recognising our Food & Beverage colleague on Level 4. We are very pleased to know that the team member was helpful, accommodating, and provided you with great service. Your kind compliment will certainly be shared with the team as wonderful encouragement. Thank you for choosing ibis Styles Singapore on MacPherson. We truly appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are concerned to learn that the room design, breakfast experience, and room allocation did not meet your expectations of the ibis Styles brand. We understand that your concern was not simply about the room size, but also the overall aesthetics and comfort of the room, and we have taken your comments seriously. Regarding the allocation of your two rooms, we understand how important it is for families or guests travelling together to be accommodated close to one another. Our team will always do our best to allocate rooms nearby; however, this remains subject to room availability and hotel occupancy at the time of stay. We recognise that having to move between rooms located further apart was inconvenient for your group. We have also noted your comments regarding difficulty locating the rooms. Directional signage and room numbers are provided throughout the guest floors, though we appreciate your feedback and will continue reviewing how we can make navigation clearer and more convenient for our guests. Regarding breakfast, we acknowledge your concerns about the limited selection and crowded dining area. Our restaurant can experience peak periods, particularly during high hotel occupancy. Guests are welcome to approach our team to check the recommended breakfast timing, which may help avoid the busiest periods and provide a more comfortable dining experience. Your comments regarding the breakfast quality and variety have also been shared with our Food & Beverage team for review. We understand that these combined experiences affected your overall impression of the hotel. Thank you for sharing your candid feedback, as it allows us to better understand where greater attention and improvement are needed. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found our location convenient. We also understand your concerns regarding the waiting time for check-in, limited lobby seating, and the size and layout of the room. Our official check-in time is 3:00pm, while early check-in is subject to room availability and hotel occupancy on the day of arrival. Should your room not be ready when you arrive, guests are welcome to proceed to our restaurant and pool area on Level 4, where you may relax and enjoy the surroundings while waiting. Regarding the room size, our guestrooms are designed with a compact and functional layout in line with typical Singapore room sizing. We recognise that travelling with two or more large pieces of luggage can make the available space feel more limited. We have also taken note of your comments regarding the placement of the wash basin within the bedroom area. While this forms part of the existing room design, we understand that the layout may not suit every guest's preference. Thank you for sharing your candid feedback with us. Your comments are valuable in helping us better understand our guests' expectations and identify areas where we can further enhance the overall experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your detailed and candid feedback regarding your stay with us. We understand that our housekeeping schedule and ice collection arrangement did not provide the level of convenience you expected. While our housekeeping service follows the hotel’s current servicing schedule, guests may contact our Front Office team should additional towels, rubbish clearing, or housekeeping assistance be required. Regarding ice, we acknowledge that being asked to collect ice from our restaurant on Level 4, particularly without a proper ice bucket, is understandably less convenient than having it delivered directly to your room. We have also noted your concern regarding availability after the restaurant closes at 9:00pm. Your suggestion to provide appropriate ice buckets and review how ice requests are handled has been shared with the relevant team. After all, ice is considerably more useful when it remains ice long enough for our guests to enjoy it. We have equally taken note of your comments regarding the swimming pool and your suggestion for a more frequent shuttle service to the MRT. Currently, we provide a complimentary one-way shuttle to Tai Seng MRT at 11:00am daily, while drop-offs to Mattar MRT and Woodleigh MRT are available at a minimal charge. While an hourly shuttle service is not presently available, we appreciate your suggestion and understand how increased frequency could provide greater convenience. Your comments are direct, but they highlight practical areas where the guest experience can be improved. We genuinely appreciate you taking the time to raise them and will use your feedback when reviewing our service arrangements and facilities. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for your kind words regarding our team and the service provided during your stay. We truly appreciate your positive feedback. We have taken note that you may have left your smartwatch inside the room safe/locker. Kindly allow our team to check with our Housekeeping and Lost & Found departments to verify whether the item has been recovered. Once the item is located, our team will contact you to discuss the available arrangements for its return or delivery. Please note that any courier or delivery charges, where applicable, will be advised accordingly. Thank you for bringing this to our attention, and we hope to assist you in recovering your smartwatch soon. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your candid feedback regarding your breakfast experience. We are concerned to learn that the variety, presentation, and quality of our breakfast offerings did not meet your expectations, particularly the Indian selections and scrambled eggs. We also acknowledge your comments regarding the repetition of dishes during your stay. Your feedback has been shared with our Food & Beverage and Culinary teams for review, as we recognise that breakfast should provide an enjoyable and satisfying start to the day. Equally concerning are your observations regarding the attitude and behaviour of some of our team members towards guests. Regardless of how busy the restaurant may be, every guest should be treated with warmth, courtesy, and professionalism. Your comments will be addressed with the team to reinforce the service standards expected of us. We genuinely appreciate you highlighting these areas for improvement. Your feedback provides us with an opportunity to review both our breakfast offerings and service delivery to create a more welcoming and enjoyable dining experience for our guests. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. It is deeply concerning to learn that several aspects of your experience fell significantly below your expectations. The pen markings on the room walls and noisy air-conditioning are certainly not reflective of the room condition we aim to provide. Your comments have been shared with our Housekeeping and Engineering teams for inspection and necessary corrective action. We also understand your frustration regarding the long waiting times for the lifts, particularly during peak breakfast and check-out periods. When the hotel is operating at high occupancy, these periods can become especially busy; however, we recognise how this affected the convenience and comfort of your stay. Most concerning is your experience with our breakfast quality and selection. The scrambled eggs, coffee offering, and overall breakfast experience you described clearly left a very poor impression. Breakfast should provide an enjoyable start to the day, and it is disappointing to know that you felt the quality was far from acceptable. Your comments have been escalated to our Food & Beverage and Culinary teams for serious review, particularly regarding food preparation, quality, presentation, and beverage options. We also recognise that being directed elsewhere when you were simply hoping for a satisfactory cup of coffee added further frustration to an already disappointing breakfast experience. Clearer communication and a more guest-focused approach are areas we will reinforce with our team. Your feedback is candid and difficult to receive, but it highlights areas where meaningful attention is required. Thank you for bringing these matters to our attention and giving us the opportunity to review our standards and make the necessary improvements. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson