ibis Styles Singapore On Macpherson Hotel 3 stars

Booking made through Agoda got cancelled, wanted to make booking at reception duty manager/front office manager charged rack rate. In fact agoda rate is cheaper and they screwed up our booking yet your people hassled us. Finally a trainee told us to log into accor apps make booking as the rate is same as agoda. Got a call from reception at 11.45pm asked us to pay the differences balance as the reception girl quoted wrong rate to us??? Mini cockroaches everywhere in the room. Hotel has no bedroom shoes.

Good, however there is some not good smelling in Toilet

I like the facilities. Washing and drying machines are a big plus for me. Convenient location and responsive taxi service makes everything easily accessible. Unfortunately, issues with key card access meant I had to have my key reset four times in three days - it either wouldnt down my room or wouldnt access the 5th floor (laundry). That's very frustrating and needs addressing.

Hello everyone, I would like to bring your kind notice towards service of Ibis, since when we have reached to our room, we have shown big rooms in portal from where we have booked and at the time of visting size is small and no toiletries etc. Also we have jug of water on the first day in our room but hotel havent provided water bottles.. also on the very next day we have been told that there is no room service for water filling, any changes except room cleaning service.. we need to go to restaurant or breakfast area to fill our jugs on regular basis..even cleaning person unable to understand English so it is difficult to communicate.. but one person Indian is at front desk help us in getting pool side view room. Also one negative point is that it is too far from city.. so taxi fare will be on higher side whereever you go else you have to take MRT ie Boonkeng/Tanseng MRT which is 1-2 km far from place...but its a budget hotel since hotels in singapore are expensive Hotel need to improve service and work on customer satisfaction

The stay was comfortable and relaxing. A stay to visit back again.

Under the Accor Group?! - Great disappointment

I was waiting in line to check in even though I had already checked in online, this is not according to what was informed in the ACCOR application. But staff very nice and helpfull. Thanks for complementary to late check out even i cancelled because i changed my plan. Shuttle bus wasnt operate. I though for big even must extra support. My concern was slept. I love the bedroom. It was comfortable. Soundproof didnt work. I still heard people next to my room laughing and yelling at night. Over all it was good experience to stay. Just need little improvement Thanks

Hotel is nice decoration, nice staff and good buffet breakfast. Only the location is quite far from MRT station. Bus stop is nearby but you need to know the way go and back.

The night shift worker come into the room without our permission for his sake of checking the numbers of pillow. (As we requested 3 more pillows)

1) Had an earlier email advising that parking was complimentary. Later told that I had to pay a daily rate of S$35 per day. This is outrageous for car parking as the amount payable represents a good 30% of my room charge! Your website should be upfront (and honest) by declaring how much one needs to pay for parking. 2) Your hotel attracts various types of ethnic tour groups - one group in particular has the habit of using their hands to touching/handling food with their bare hands at buffet breakfast and putting the food back. This is pathetic!

Great hotel. Close to bus stops and Mattar MRT station. Breakfast plentiful with lots of choice. Pool area nice and relaxing with pool towels provided. Could do with more storage space in rooms but beds are comfy. Air con works well.

Stayed with family of 3 and liked the place very much. Although the rooms were little smaller to keep luggage of large family, the place was well designed and planned. The basin is outside, shower room and washrooms are separate so that travelers can utilize the time well. Breakfast was well spread of different cuisines. Staffs were cordial and professionally behaved. Certainly great place I will recommend to others.

Perfect service. Room excellent. Breakfasts great

very friendly and helpfull staff, the breakfast not really suitable for my family preference (the menu consist if many India' foods)

1. well maintained. keep it up. 2. need jet shower in the toilet. 3. need more extra schedule for shuttle service especially during peak season, considering the location of the hotel is far from attraction. 4. food is OK. but very crowded during bfast time. you need to organize.