ibis Styles Singapore On Macpherson 3 stars

Dear Valued Guest, Thank you for your wonderful 10/10 rating and for sharing your positive feedback with us. We are delighted to know that you had a wonderful stay and found your room to be well equipped with adequate amenities for a comfortable experience. Your excellent rating is truly appreciated and serves as great encouragement to our team to continue providing warm hospitality and quality service. Thank you for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another wonderful stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply concerned to learn about the mould you observed in the shower area and around the swimming pool. Cleanliness and proper maintenance are fundamental to the experience we aim to provide, and the conditions you described clearly require attention. Your comments have been shared with our Housekeeping, Engineering, and relevant operational teams for thorough inspection and corrective action. Particular attention will be given to the affected areas, including the removal and prevention of mould and reinforcement of our cleaning and maintenance checks. It is disappointing to know that these concerns resulted in an unpleasant experience and have influenced your decision not to return. We take your feedback seriously and recognise that maintaining clean, fresh, and well-kept facilities is essential to earning our guests' confidence. Thank you for bringing these matters to our attention. Your candid feedback helps us identify where immediate improvement is required and strengthen the standards we provide to our guests. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are concerned to learn that your experience did not meet your expectations, particularly regarding the room layout and housekeeping standards. While our guestrooms are designed with a compact and functional layout in line with typical Singapore room sizing, we understand that the open-concept wash basin arrangement may not suit every guest's preference. Regarding housekeeping, our current service includes a make-up room service on the second day, covering rubbish clearing, towel replenishment, and basic housekeeping, followed by a full cleaning service on the third day. Nevertheless, when a room has been serviced, it should be left clean and properly refreshed. Your comments regarding the condition of the room after cleaning have been shared with our Housekeeping team for review and reinforcement of our standards. We have also taken note of your comments regarding the breakfast quality and crowded dining environment. Your feedback has been shared with our Food & Beverage team as we continue reviewing both our breakfast offerings and guest experience during peak periods. It is disappointing to know that these concerns have influenced your decision not to return. We genuinely appreciate your candid feedback, as it highlights areas where greater attention and improvement are required. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay at ibis Styles Singapore on MacPherson. We are pleased to know that our Front Office and Restaurant teams provided you with great service. Your kind recognition is greatly appreciated and will certainly be shared with our colleagues, including the team at our hotel restaurant. At the same time, we are concerned to learn that the condition of the room did not meet your expectations, particularly when compared with other ibis Styles properties. Your observations regarding the aged furniture, crowded room layout, condition of the toilet doors, stained anti-slip mat, and cleanliness around the bathroom glass doors have been shared with our Housekeeping and Engineering teams for thorough review and necessary attention. Regarding drinking water, as part of our sustainability initiatives, we do not provide single-use bottled water in the guestrooms. Filtered drinking water is available for refilling, and Singapore's tap water is also safe for consumption. We also appreciate your comments regarding linen replacement. Our sustainability practices aim to reduce unnecessary water and energy consumption while maintaining guest comfort and hygiene. Should you require additional linen, towels, or housekeeping assistance during your stay, please dial 0 or approach our Front Office team, and we will be happy to assist. Thank you once again for recognising our service team while also highlighting the areas where improvements are needed. Your candid feedback is valuable to us as we continue working to enhance the condition, cleanliness, and overall comfort of our guestrooms. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you had a comfortable stay and a good overall experience at our hotel. We also appreciate your comments regarding the absence of a bidet or Muslim shower in our guestrooms. We understand that this may be an important convenience for some of our guests. While bidet facilities are available in some hotels in Singapore, they are not a standard feature across all hotels, and our guestrooms are currently not equipped with them. Nevertheless, we value your suggestion and will share your feedback with our Management team for consideration as we continue reviewing opportunities to enhance our guest facilities. Thank you once again for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another comfortable and pleasant stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson