Grand Mercure Krabi Ao Nang 5 stars

Customer review rating (ALL Rating) 4.4/5 253 reviews

Best price
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Grand Mercure Krabi Ao Nang - Image 1
Grand Mercure Krabi Ao Nang - Image 2
Grand Mercure Krabi Ao Nang - Image 3
Grand Mercure Krabi Ao Nang - Image 4
9-9 Moo 2, Tambon Aonang, Muang Krabi, 81180 KRABI, Thailand

Description

Hotel extras

  • Nature & Scenic Views

  • Modern Design & Thai Charm

  • Family-Friendly Kids Club

  • Diverse Dining & Rooftop Bar

  • Exclusive Family Suites

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Twin Bed

Non contractual photo

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 3 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Begin a sensory journey in this King room blending modern décor with authentic Southern Thai touches, featuring rain shower or bathtub, balcony, 55" TV, coffee and tea setup, safe and exquisite eco-friendly amenities for a refined stay.

  • Views:

    Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Instant hot water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • LaptopAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Experience a voyage of discovery in this Twin room with elegant Thai-modern style, featuring rain shower, balcony, 55" TV, coffee and tea setup, in-room safe and eco-friendly amenities for a timeless stay immersed in local traditions.

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Indulge in a premium King Plus room featuring a private balcony, rain shower, espresso machine, and 55" TV. Blending contemporary elegance with breathtaking views of Krabi's limestone cliffs, it offers the perfect setting for an unforgettable escape.

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Relax in this generous Twin room with upgraded amenities and balcony with outstanding views. Enjoy a discerning stay that connects you to Southern Thai heritage and immerses you in the richness of local treasures in a cultivated getaway.

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Suite

Executive Suite with 1 king-size bed and 2 single beds, Jacuzzi, terrace

Non contractual photo

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Hotel location

Grand Mercure Krabi Ao Nang

9-9 Moo 2, Tambon Aonang, Muang Krabi
81180 KRABI
Thailand

GPS:8.0349583, 98.829215

Telephone
Fax +660

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • KBV Additional charge
  • KRABI INTERNATIONAL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 202 rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 42 connecting rooms
  • 202 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Porter

  • Porter

Catering

3 Restaurants

2 Bars

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years

Well-being

Pool

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Kayaking Additional charge

  • On site

Scuba diving Additional charge

  • On site

Scuba diving Additional charge

  • Nearby

Pedal boat Additional charge

  • Nearby

Horseback riding Additional charge

  • Nearby

Glass bottom boat Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • Nearby

Deep sea fishing/Sea fishing Additional charge

  • Nearby

Boat excursions Additional charge

  • On site

Sailing Additional charge

  • On site

Deep sea fishing/Sea fishing Additional charge

  • On site

Boat excursions Additional charge

  • Nearby

Kayaking Additional charge

  • Nearby

Sailing Additional charge

  • Nearby

Horseback riding Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Pedal boat Additional charge

  • On site

Glass bottom boat Additional charge

  • Nearby
  • On site
  • Indoor parking
  • Private

Security

  • Well-lit parking

Da Vino brings the true essence of Italy to Krabi with handmade pasta, wood-fired pizzas and fine wines. Inspired by family traditions, this charming trattoria blends warmth, authenticity and elegance for memorable evenings full of flavor.

Available from 7:00 to 23:00, our in-room dining offers Thai favourites and international comfort dishes. Crafted with care and quality ingredients, each plate delivers the finest local and global flavours for a private, enriching culinary journey.

Typsy Bar

Non contractual photo

Currently unavailable

Exceptional closings

  • From to

Other informations

Services

  • Musical Entertainment

Embrace your new locale at Typsy Rooftop Bar, with sweeping vistas of Krabi's iconic cliffs. A stylish hideaway for signature cocktails and social evenings, it's the ideal setting to gather, relax, or just enjoy the view from a fresh perspective.

Relax in our free-form swimming pool with an inviting pool bar nearby, while little ones enjoy safe splashes in the children's pool beside the Kids Club. A sun-kissed retreat that nourishes curiosity, celebrates local joy and offers fun family moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  253 reviews

Customer review rating 5.0/5

Andrew P. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Wai L. H. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is especially heartwarming to know that Ms. Nina from our Reservations Department was able to assist with arranging the connecting rooms and the birthday decorations for your friend, helping to make your celebration even more special. Your kind recognition of Nina’s attention to detail, prompt assistance, and willingness to accommodate your requests will certainly be shared with her and the entire team. Feedback like yours is a great encouragement to our colleagues and inspires us to continue creating memorable experiences for our guests. We truly appreciate your choosing Grand Mercure Krabi Ao Nang and look forward to welcoming you and your friends back again in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 0.5/5

Khamkhun T. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are particularly concerned to hear your comments regarding the cleanliness and overall condition of the hotel, as well as the service you received from our team. We understand how disappointing this can be, especially when staying at a newly built hotel. Please be assured that your feedback has been taken seriously and will be shared with our Housekeeping, Engineering, and Front Office teams for immediate review and improvement. We will also continue to reinforce our service standards and guest engagement with our colleagues. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with the level of service and experience you rightfully expect from Grand Mercure Krabi Ao Nang. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 5.0/5

Zazatulazira Z. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Apisit C. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Wai L. H. Friends - Confirmed reviews ALL

I would like to take a moment to thank you all the staffs specially mentioned to Ms Nina from reservation department for her excellent assistance and arrangements during our recent stay in Krabi. We really appreciated her help in arranging the connecting rooms for us, of course the birthday wishes deco for our friend. Her attention to detail, prompt assistance and willingness to accommodate our request made a real difference to our stay and helped make the experience much more comfortable and enjoyable.

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is especially heartwarming to know that Ms. Nina from our Reservations Department was able to assist with arranging the connecting rooms and the birthday decorations for your friend, helping to make your celebration even more special. Your kind recognition of Nina’s attention to detail, prompt assistance, and willingness to accommodate your requests will certainly be shared with her and the entire team. Feedback like yours is a great encouragement to our colleagues and inspires us to continue creating memorable experiences for our guests. We truly appreciate your choosing Grand Mercure Krabi Ao Nang and look forward to welcoming you and your friends back again in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 0.5/5

Khamkhun T. Couples - Confirmed reviews ALL

The hotel is newly built, but poorly maintained and already looks old. It was not clean, and the staff seemed unhelpful and lacked enthusiasm.

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are particularly concerned to hear your comments regarding the cleanliness and overall condition of the hotel, as well as the service you received from our team. We understand how disappointing this can be, especially when staying at a newly built hotel. Please be assured that your feedback has been taken seriously and will be shared with our Housekeeping, Engineering, and Front Office teams for immediate review and improvement. We will also continue to reinforce our service standards and guest engagement with our colleagues. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with the level of service and experience you rightfully expect from Grand Mercure Krabi Ao Nang. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 5.0/5

Zazatulazira Z. Friends - Confirmed reviews ALL

The whole team serve a very good service and good food for breakfast. Overall was perfect

Customer review rating 5.0/5

Apisit C. Families - Confirmed reviews ALL

Comfortable room, good view

Customer review rating 5.0/5

Hussain A. Families - Confirmed reviews ALL

Best hospitality of your hotel and stuff

Sawasdee Kha! Dear Values Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you were impressed by the hospitality and service provided by our team. Your appreciation means a great deal to us, and we are grateful to know that our colleagues helped make your stay a memorable and enjoyable experience. We will certainly share your kind words with the entire team as a wonderful encouragement to continue delivering genuine and attentive hospitality to our guests. Thank you once again for choosing Grand Mercure Krabi Ao Nang. We sincerely look forward to welcoming you back for another exceptional stay in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Customer review rating 3.5/5

Ling Z. Couples - Confirmed reviews ALL

Long wait for the elevators in the morning. The breakfast entrance is too narrow and gets insanely crowded from 9 to 10 AM.

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are pleased to hear that you enjoyed our swimming pool and appreciated the natural shade provided by the surrounding trees, creating a comfortable atmosphere for relaxation. At the same time, we sincerely apologize for the inconvenience caused by the longer elevator waiting time in the morning and the congestion at the breakfast entrance, particularly during the peak hours between 9:00 and 10:00 AM. We fully understand how this can affect the comfort and convenience of your stay. Your comments are very valuable to us, and we will share them with the relevant departments for further review and consideration of possible improvements, especially during peak breakfast periods. Thank you once again for your constructive feedback and for choosing Grand Mercure Krabi Ao Nang. We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Customer review rating 4.5/5

Amitanshu M. Couples - Confirmed reviews ALL

Great location and very welcoming and responsive staff

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you appreciated our convenient location and experienced our team as welcoming, attentive, and responsive throughout your stay. Providing warm and genuine hospitality while responding promptly to our guests’ needs is something we value greatly. Your kind comments are sincerely appreciated and will be shared with our team as an encouragement to continue delivering excellent service. Thank you once again for choosing Grand Mercure Krabi Ao Nang. We look forward to welcoming you back for another enjoyable and memorable stay. Best regards, Ms. Supaporn Srichay Grand Mercure Krabi Ao Nang

Customer review rating 5.0/5

Aayush J. P. Couples - Confirmed reviews ALL

It was an above expectation experience for me was not prepared that the hotel will be this much great. The location the view, infrastructure was all great also staff were also good. Room interior and the quality of the product used was also luxurious.would love to give more than 10 but limit is only 10. Will recommend it to my my whole family and friend circle. Great service By Accor group. Got a permanent customer of Accor Hospitality.

Sawasdee Kha! Dear Valued guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are truly delighted to know that your experience at Grand Mercure Krabi Ao Nang exceeded your expectations. It is wonderful to hear that you enjoyed our location, beautiful views, infrastructure, room interiors, and the quality of amenities provided. We are especially pleased that you found the overall experience luxurious and worthy of a rating beyond 10! Your kind recognition of our team and service means a great deal to us. We are also deeply grateful for your recommendation to your family and friends and for your continued trust in Accor Hospitality. Knowing that we have gained a loyal guest is one of the greatest compliments our team could receive. Thank you once again for your generous support and for choosing Grand Mercure Krabi Ao Nang. We sincerely look forward to welcoming you and your loved ones back for many more memorable stays with us. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Customer review rating 5.0/5

Alida V. Couples - Confirmed reviews ALL

Staff were amazing special mention to Chris in front desk Breakfast was also amazing with variety of foods Location about 1Km walk to AoNqng beach but hotel also provides a free shuttle at certain times for drop off and pick up

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, excellent service, and the variety offered at our breakfast. It is especially rewarding to know that our team made a positive impression on you, and we truly appreciate your special mention of Chris from our Front Office team. We will certainly share your kind recognition with Chris and the entire team. We are also pleased that you found our complimentary shuttle service convenient for travelling between the hotel and Ao Nang Beach. Your kind feedback is a great encouragement for us to continue providing thoughtful and attentive service to our guests. Thank you once again for choosing Grand Mercure Krabi Ao Nang. We sincerely hope to have the pleasure of welcoming you back for another enjoyable and memorable stay in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Customer review rating 5.0/5

Joanne T. Couples - Confirmed reviews ALL

We had a fantastic stay in Krabi and the Grand Mecure Krabi Ao Nang team do such a great job making sure the guests are well catered for. The hotel is in a perfect location with food options just a short walk away. We enjoyed everything the hotel had to offer and would definitely stay again when we return to Krabi. The food selection at breakfast was fantastic and so fresh would highly recommend.

Customer review rating 5.0/5

Wanraya C. Friends - Confirmed reviews ALL

The great hospitality in every function.

Customer review rating 2.0/5

Poh L. K. Friends - Confirmed reviews ALL

Room is spacious but overall cleanliness from the walkway to the rooms left much to be desired considering this a new property. The whole buildings have too many steps & during rainy days pools of standing water everywhere & floor very slippery & poses safety hazard . Breakfast was a big disappointment . The pastries look stale . The egg Benedict has a strange taste . I think the hotel faces shortage of staffs as we have to wait around 45mins despite arriving at 3.30pm as room still not ready. When we came back from lunch at 3pm the room still not made up .

Customer review rating 4.5/5

Kantharaju N. Couples - Confirmed reviews ALL

Over all Excellent service,

Customer review rating 4.5/5

Samuel L. Families - Confirmed reviews ALL

We had a great stay at the Grand Mercure Ao Nang Krabi. All the staff (Check-in receptionists, general staff, pool bar staff, restaurant staff were all great and had very high service standards. They were very polite. However, sometimes their replies seemed a little cold (I think it's probably because of cultural/language differences). For example, I enquired about a wireless charger from the front desk as my wife's phone was water-damaged and could only be charged using a wireless charger. Even though I did not expect them to have one, I thought it would be nice if the front-desk staff could offer useful suggestions on where I could get one. However, when I explained the situation and asked if they had one, she just replied "No, we don't have". Nonetheless, still very good staff and high service standards. The pool bar was also great, with reasonable prices and promotions for drinks and food. The staff manning the Bar was also very friendly, patient and helpful. The Kid's club could use some improvement. It's a big space, but was pretty under-decorated or outfitted. Throughout the 4 nights we were there, the Kid's club was manned by only 1 staff, who couldn't really speak English. She had to use a translator app to communicate with my 6 year old. Also, even though the Kid's club gave the impression that they had many activities, you would actually just find all the kids doing their own things (some at the Pool table, some just watching the TV) and the staff would be at her own table. Breakfast at the hotel was great, good variety and quality. Food and drinks at the Pool bar was good too. Rooms are nice, especially the Premium rooms since they have better facing (mountain/limestone views). We stayed in both the Deluxe and premium rooms, and the Deluxe rooms were good too (partial mountain views). Some reviewers commented that they had to change 2 or 3 elevators and walk quite a lot of stairs to get to their rooms. We found this true, but it did not bother us. It's not a very large complex, and the elevators were pretty fast. Also, hotels which are perched on hills (such as this one) usually offer nice/picturesque views, but the downside is the need to switch elevators or walk a little more. Compared to other much larger resorts we've stayed in, the walk (even to the deepest-in blocks/rooms) in this hotel is nothing. It's really easy. All in all, a great stay at the Grand Mercure Ao Nang Krabi, and we would definitely return again if the price is right!

Customer review rating 5.0/5

Shivangi G. Families - Confirmed reviews ALL

My experience at grand mercure,Krabi was very good, the staff were very friendly and helpful. I loved the activities we could do there, and everything there was very clean. The room service was very quick , and the breakfast buffet was very nice. Though I wish the route to my room could've been less confusing.

Customer review rating 5.0/5

Mohammed A. M. Families - Confirmed reviews ALL

Very clean, good location, comfortable

Customer review rating 5.0/5

Daniel M. Couples - Confirmed reviews ALL

We enjoyed our stay at Grand Mecure and especially appreciated the very kind, friendly, helpful and courteous staff. Thanks to the GM, David and F & B Manager, Sam and his team for your warm welcome and helping make our stay so comfortable and enjoyable. Hospitality is definitely a work of the heart!

Customer review rating 4.0/5

Nattapol E. Solo - Confirmed reviews ALL

New hotel, good bed, good welcome. Although hotel has buggy service that take time to call, you can walk difficultly in this 6 building hotel; without roof for connecting and use many stairs which are slippery and always wet by the rain. Imagine that you play snake board game. Unfortunate for me, I cannot enjoy black coffee in my room. Hotel provide 3 in 1 coffee and a kettle in most types of hotel room. Don’t think that you would have coffee machine like photo you have seen.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

hotel was bery big, thank for staff they gave me free room upgrade because of my accor gold status Check in process was little slow, in peak checkin time there were only 1 staff for checkin process

Other web-users rate our hotel

  • 146 reviews 9.1/10 Location
  • 293 reviews 7.4/10 Room
  • 388 reviews 8.5/10 Service
  • 171 reviews 9.1/10 Vibe
  • 139 reviews 8.5/10 Breakfast
  • 130 reviews 5.1/10 Amenities
  • 126 reviews 5.7/10 Cleanliness
  • 95 reviews 8/10 Food

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