Grand Mercure Krabi Ao Nang 5 stars

Customer review rating (ALL Rating) 3.9/5 52 reviews

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Description

Hotel extras

  • Nature & Scenic Views

  • Modern Design & Thai Charm

  • Family-Friendly Kids Club

  • Diverse Dining & Rooftop Bar

  • Exclusive Family Suites

Our accommodation(s)

Hotel location

Grand Mercure Krabi Ao Nang

9-9 Moo 2, Tambon Aonang, Muang Krabi
81180 KRABI
Thailand

GPS:8.0349583, 98.829215

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  52 reviews

Customer review rating 4.0/5

Ishaan M. Couples - Confirmed reviews ALL

The rooms are beautiful but getting there on foot is a maze. To be sure, the ev karts are prompt and helpful. Pom the day of checkout I gave reception staff my phone for charging. I forgot about it and had to miss a ferry ride to Phuket to retrieve my phone. I returned to the hotel to retrieve the phone and requested water since I was tired. The staff told me they didn't have water there and left it at that. My entire experience was overshadowed by this apathy from your staff.

Customer review rating 3.5/5

Randall V. Couples - Confirmed reviews ALL

Not the check in experience I come expect from Accor brands. No hello welcome just passports and sit terrible. I was not offered an upgrade with asking then was told only platinum and diamond get offered. This experience has made wonder about my membership. No free welcome drink that contains alcohol only 50 baht off?

Customer review rating 2.5/5

Saowalak S. Business - Confirmed reviews ALL

Good location, staffs don’t have a proper training for accor member guests, room is nice decor but not clean, bed not cleanliness, floor fully sandy, mosquito, breakfast is worse not in good quality as grand mercure suppose to be very less choice for breakfast, staffs nice but some of them especially receptionist not even notice the accor member guests

Customer review rating 4.5/5

Debanjan B. Couples - Confirmed reviews ALL

I also got a complementary late check-out till 6 pm, which was great.

Customer review rating 2.5/5

Paras G. Couples - Confirmed reviews ALL

Hospitality is not good at all. Not an Accor level nor a 5 star property by any means Would not recommend this hotel at all

Other web-users rate our hotel

  • 49 reviews 9/10 Location
  • 116 reviews 6.9/10 Room
  • 131 reviews 7.9/10 Service
  • 69 reviews 9.7/10 Vibe
  • 58 reviews 6.4/10 Comfort
  • 46 reviews 9.3/10 Breakfast
  • 44 reviews 4.9/10 Cleanliness
  • 33 reviews 7.1/10 Food

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