Dear Rinki G., Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations. We are sorry to hear about your disappointment regarding the room upgrade and the amenities that were not provided without a request. We understand how frustrating it can be to have to contact the team to receive amenities that you expected during your stay. We also take your comments regarding differences in service quality across membership tiers very seriously. Please be assured that your feedback has been shared with the relevant departments and management team for review and improvement, particularly to ensure that all guests receive consistent and attentive service while applicable membership benefits are handled appropriately. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to restore your confidence and provide you with a much better experience on your next visit. Kind regards, Jasmin M. Duty Manager ibis Styles Krabi Ao Nang

Dear Mr.Cameron C., Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel to be great value for a short stay and that our rooms and pool suited your needs while exploring the beautiful Ao Nang area. At the same time, we appreciate your honest comments regarding the breakfast. We understand that breakfast preferences vary from guest to guest, and your feedback regarding the variety and selection has been noted and shared with our culinary team for review. Thank you once again for your balanced feedback and for choosing ibis Styles Krabi Ao Nang. We are pleased that you enjoyed your stay overall and hope to have the opportunity to welcome you back in the future. Kind regards, Mr. Sarawut Bunplod Duty Manager

Dear Khun Dechchai k., Thank you very much for your kind feedback. We are delighted to hear that you received a warm welcome and enjoyed the hospitality of our team. Providing friendly, attentive, and personalized service is at the heart of what we do, so it is wonderful to know that our staff made your stay more enjoyable. We truly appreciate your support and look forward to welcoming you back to ibis Styles Krabi Ao Nang in the future. Kind regards, Mr. Sarawut Bunplod Duty Manager ibis Styles Krabi Ao Nang

Dear Ariffin A., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found the hotel within walking distance of Ao Nang Beach. However, we regret any disappointment regarding your room reservation. Please allow us to clarify that, according to our booking policy, complimentary accommodation and breakfast apply to children under 12 years of age sharing their parents' room and existing bedding. In your reservation, the dates of birth provided indicated that the additional guests were above the eligible child age category at the time of stay. Therefore, our team was required to follow the booking conditions when arranging suitable accommodation. We understand that this may have been unexpected and apologize for any inconvenience caused during the check-in process. Our team always aims to ensure that all guests are accommodated comfortably while adhering to the reservation terms and occupancy regulations. Thank you again for your feedback. We appreciate your understanding and hope to have the opportunity to welcome you and your family back to ibis Styles Krabi Ao Nang in the future. Kind regards, Mr. Sarawut Bunplod Duty Manager ibis Styles Krabi Ao Nang

Dear Ahmadkasdafee M., Thank you very much for your kind feedback. We are delighted to hear that you found ibis Styles Krabi Ao Nang to be the best value for an economy stay. Providing comfortable accommodation, friendly service, and great value for money is what we strive for, so your comments are truly rewarding for our team. We sincerely appreciate your support and look forward to welcoming you back again in the near future. Kind regards, Mr. Sarawut Bunplod Duty Manager ibis Styles Krabi Ao Nang

Dear Graeme S., Thank you very much for taking the time to share your feedback following your recent stay at ibis Styles Krabi Ao Nang. We are delighted to hear that you enjoyed our convenient location and that the complimentary room upgrade contributed to a more pleasant stay. It is always our pleasure to enhance our guests' experience whenever possible. We also appreciate your comments regarding the breakfast selection. We regret that it did not fully meet your expectations, and your feedback has been shared with our culinary team for review as we continuously strive to improve the variety and quality of our offerings. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Jasmin M. Duty Manager ibis Styles Krabi Ao Nang

Dear Rohan G., Thank you for taking the time to share your feedback. We are pleased to hear that your overall stay was satisfactory; however, we sincerely apologize for the inconvenience you experienced regarding room service and the availability of drinking water during the evening. We understand how important it is for guests to have easy access to essential amenities, and we regret that you had to visit the lobby to obtain drinking water. Your comments have been shared with the relevant team for review as we continuously look for ways to improve our guest experience and service levels. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless stay in the future. Kind regards, Mr. Sarawut Bunplod Duty Manager ibis Styles Krabi Ao Nang

Dear Porramet J., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay at ibis Styles Krabi Ao Nang and enjoyed our convenient location, which allowed you to easily explore Ao Nang Beach and the surrounding area. We are also pleased to know that you appreciated the beautiful mountain view from your balcony, especially the peaceful morning mist that added to your memorable experience. Your special compliments regarding Mr. Kendo and Mr. Bank are truly appreciated. We are happy to hear that they provided you with smooth assistance and helpful recommendations for local restaurants and attractions. We will certainly share your kind words with them as encouragement for their continued dedication to creating memorable guest experiences. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back again for another wonderful stay at ibis Styles Krabi Ao Nang. Kind regards, Jasmin M. Duty Manager ibis Styles Krabi Ao Nang

Dear Himanshu P. C., Thank you for taking the time to share your feedback with us. We sincerely regret to learn that your stay did not fully meet your expectations. We understand that the location of your room and the condition of the corridor had a negative impact on your overall experience. Please accept our apologies for any inconvenience caused. Your comments regarding the room location and the odor in the hallway have been shared with the relevant departments for review and improvement. We continuously strive to enhance our facilities and services, and your feedback is valuable in helping us do so. We are pleased to know that you found our property to be good value for the price, and we hope to have the opportunity to welcome you back in the future for a much more comfortable and enjoyable stay. Kind regards, ๋Jasmin M. Duty Manager ibis Styles Krabi Ao Nang

Dear Gaurav J., Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed the beautiful view from your balcony and found our location convenient. At the same time, we appreciate your comments regarding the lighting and room layout. Guest feedback is invaluable in helping us identify areas for improvement, and your observations have been noted for future consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Kind regards, Jasmin M. Duty Manager ibis Styles Krabi Ao Nang

Dear Sibasis N., Thank you for your kind review and for choosing to stay at ibis Styles Krabi Ao Nang. We are delighted to hear that you enjoyed our convenient location and experienced prompt and attentive service from our team. Your positive feedback is greatly appreciated and serves as motivation for us to continue delivering excellent hospitality. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Jasmin M. Duty Manager. ibis Styles Krabi Ao Nang

Dear Khun Pawan S., Thank you very much for your wonderful feedback. We are delighted to hear that you loved your stay at ibis Styles Krabi Ao Nang. Your kind support means a lot to our team, and we truly look forward to welcoming you back again in the near future. Kind regards, Mr. Sarawut Bunplod Duty Manager ibis Styles Krabi Ao Nang

Dear Wajeeha Z., Thank you for sharing your feedback with us. We sincerely regret to learn that your experience did not meet your expectations, particularly regarding the condition of the room and overall standards. We truly appreciate your kind comments about our staff, and we are pleased to know that their service left a positive impression. However, we are very concerned by your remarks regarding cleanliness, furniture condition, and the presence of an insect in the room. Please accept our sincere apologies, as this is certainly not the standard we strive to maintain. Your feedback has been taken seriously and shared with our housekeeping and maintenance teams for immediate inspection and corrective action. Cleanliness and guest comfort are our top priorities, and we regret that we fell short during your stay. We also understand your concerns regarding value and hotel standards. Your comments are important to us and will be considered as part of our ongoing efforts to improve the guest experience. Thank you again for your honest feedback. We truly hope to have the opportunity to restore your confidence and provide you with a much better experience in the future. Kind regards, Mr. Sarawut Bunplod Duty Manager ibis Styles Krabi Ao Nang

Dear Suttisa K. , Thank you for sharing your positive feedback regarding your recent stay at ibis Styles Krabi Ao Nang. We are delighted to hear that you enjoyed our convenient location and found it easy to explore the many nearby restaurants and local attractions. One of the advantages of our hotel is being situated close to a variety of dining options, allowing guests to experience the local culture and flavors of Ao Nang. We truly appreciate your kind comments and are pleased that our location contributed to an enjoyable stay. Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in Krabi. Kind regards, ๋Jasmin M. Duty Manager. ibis Styles Krabi Ao Nang

Dear Aakash u. U., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Krabi Ao Nang. We are deeply concerned to learn that your experience did not meet your expectations, particularly with regard to the room condition, food quality, luggage assistance, and the mosquito issue in your room. Most importantly, we are truly sorry to hear that your children became unwell during your stay. Please accept our sincere apologies for the distress and inconvenience caused to you and your family. Please rest assured that your comments have been taken seriously and shared with the relevant departments for immediate investigation and corrective action. At our hotel, we are committed to providing a comfortable and welcoming environment for all guests, especially families traveling with children, and we regret that we fell short of these expectations on this occasion. We greatly appreciate your feedback, as it allows us to identify areas requiring improvement and strengthen the quality of our services and facilities. Thank you once again for bringing these matters to our attention. We sincerely hope to have the opportunity to restore your confidence in our hotel in the future. Yours sincerely, Jasmin M. Duty Manager ibis Styles Krabi Ao Nang.

Dear Khun Pongchai K., Thank you for sharing your kind comment about the Ao Nang vibe and the beautiful nature just behind. We truly appreciate your feedback and are delighted that you enjoyed your experience with us. Best regards Mr. Sarawut Bunplod Duty Manager

Dear Cedric C., Thank you for your kind words about our staff. We are delighted to know that you found them very pleasant and welcoming. We also appreciate your constructive feedback regarding the rooms. Your comments are valuable to us, and we will take them into consideration as we continue to improve our facilities to enhance guest comfort. Best regards, Mr. Sarawut Bunplod Duty Manager

Dear Yash P. W., Thank you very much for sharing your experience at Ibis Styles Krabi Ao Nang. We are delighted to know that you had a great stay and that our location and team contributed positively to your visit. Your kind words about our reception and tour desk staff are truly appreciated — they will be thrilled to hear that their interactive and fun service made your stay more enjoyable. Although we are an older property, we take pride in creating a welcoming atmosphere and ensuring our guests feel well cared for. Your feedback encourages us to continue improving and delivering memorable experiences. We look forward to welcoming you back again soon. Warm regards, Mr. Sarawut Bunplod Duty Manager Ibis Styles Krabi Ao Nang