Bonjour ‘AB’, Sawasdee Kha. Thank you for choosing Sofitel Krabi for your third visit in 15 years and for taking the time to share your thoughtful feedback. We are delighted that our resort’s atmosphere and rooms continue to make you feel welcome and at home. As a valued ALL Platinum member, your continued trust means a great deal to us. We sincerely regret that certain aspects of your stay fell short of expectations. Please accept our apologies for the room cleanliness, worn shower fittings, weak water pressure and strong fragrance in the lobby restroom. We will share your comments with the relevant teams for review and follow-up. We also appreciate your feedback on the dining experience at White Lotus and will share it with our Culinary and Food & Beverage teams as we continue to enhance our offerings. For your next visit, we would love to introduce you to our newly renovated Signature Rooms and Suites, which offer refreshed interiors and enhanced comfort while retaining the resort’s distinctive character. We would particularly recommend our Grand Prestige Suite or Grand Lagoon Suite for a more elevated stay. We are pleased that you enjoyed the breakfast, Executive Lounge and spa experience, and hope to have another opportunity to welcome you back with the level of comfort and service you rightly expect from Sofitel. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AJ’, Sawasdee Kha. Thank you very much for taking the time to share your wonderful review. It is lovely to know that you and your friends enjoyed your stay with us, particularly the spacious and comfortable room, our expansive lagoon pool and the delicious breakfast. We are also pleased that you appreciated the resort’s well-maintained surroundings and the MyUpgrade experience. We are especially touched by your kind words about our team’s coordination in returning the swimsuit you had left in your room. We believe that thoughtful service continues even after departure, and we will gladly share your recognition with the colleagues involved. Thank you as well for sharing your comments regarding the softness of the bed and pillows. For your next visit, we would be pleased to assist with our Pillow Menu, which offers different options to suit individual sleeping preferences. We are sorry if this option was not communicated during your stay. Your feedback on the fitness centre and the resort’s distance from the city is also appreciated. As a valued ALL Classic member, thank you for your continued support and recommendation. We hope to have the pleasure of welcoming you back to Sofitel Krabi for another relaxing and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JW’, Sawasdee Kha. Thank you for choosing Sofitel Krabi for your getaway and for taking the time to share your experience with us. We are delighted to know that you enjoyed a warm welcome and experienced the friendly, attentive care of our Heartists throughout your stay. It is also wonderful to hear that our Hotel Manager, John, personally greeted you upon arrival and had the pleasure of meeting you again during the evening cocktails at Club Millésime. Your kind words will certainly bring him and the team great encouragement. As a valued ALL Platinum member, your recognition means a great deal to us, and we are pleased that your room upgrade and welcome amenity added to your experience. We are equally grateful for your constructive feedback regarding the breakfast temperature and selection, as well as the time taken for the room inspection at departure and Wi-Fi connection speed. We will share these comments with the respective teams, as they help us identify where we can improve and make each part of the guest journey more seamless. It was a pleasure to have you with us, and we sincerely hope to welcome you back to Sofitel Krabi for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HJ’, Sawasdee Kha. Thank you for taking the time to share your feedback. We sincerely regret that your departure experience left you feeling disappointed and, more importantly, that the information provided regarding the use of your ALL Accor points was not clear or consistent. We understand how frustrating it must have been to receive one explanation at check-in and a different response at check-out, particularly when you had planned your payment based on the information initially given by our team. The use of Reward points can be subject to specific booking and payment conditions, including the rate selected. However, these conditions should have been clearly explained from the outset to avoid any misunderstanding or inconvenience. Please accept our sincere apologies for the lack of clarity and coordination between our team members. As a valued ALL Accor Gold member, you deserve to feel recognised and confident that your membership benefits are properly communicated. We are sorry that this was not your experience, and we will share your comments with our Front Office and Reservations teams to reinforce the importance of accurate, consistent information and attentive recognition of our members. We also acknowledge your feedback regarding transportation to Krabi Town and appreciate you bringing this to our attention. Your comments are taken seriously, as they highlight areas where we need to improve. We truly regret that your experience did not reflect the warm and thoughtful hospitality we aim to provide, and we hope you may give us another opportunity to restore your confidence in Sofitel Krabi Phokeethra Golf & Spa Resort. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'WN', Sawasdee Kha. Thank you very much for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are truly delighted to know that you and your family had such an enjoyable holiday with us and that our team’s warm hospitality and excellent service made a lasting impression. It is especially rewarding to receive your perfect scores across the different aspects of your stay. As a valued ALL Accor Platinum member, your continued trust and loyalty mean a great deal to us. We are pleased that you felt well recognized and enjoyed the Executive Lounge and the many experiences our resort has to offer. Your kind words are a lovely encouragement to our entire team, and we will be delighted to share them with everyone. We sincerely look forward to welcoming you and your family back to Sofitel Krabi Phokeethra Golf & Spa Resort for another wonderful holiday filled with heartfelt Thai hospitality and memorable moments. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AB’, Sawasdee Kha. Thank you for sharing such a beautiful and heartfelt account of your wedding experience at Sofitel Krabi Phokeethra Golf & Spa Resort. We are truly honoured to have been part of such a special milestone in your lives, and it brings us great joy to know that your wedding celebration and stay were everything you had hoped for. We are especially delighted that Bew made such a meaningful difference throughout your wedding journey, from the months of planning to the final details on your special day. Your kind recognition of General Manager John, Kim from Guest Relations, and our Spa team is equally appreciated. We will be sure to share your lovely comments with them and the wider team, who will be thrilled to know their care and dedication helped make your celebration so memorable. It is wonderful to hear that you enjoyed the beachfront ceremony, intimate reception, thoughtful in-room touches, and culinary experiences across our restaurants and bars. Creating meaningful moments through personalised service and genuine hospitality is at the heart of what we do, and your generous words are a wonderful encouragement to our entire team. We also appreciate your feedback regarding the breakfast selection and understand that there is always an opportunity to make our guests’ experiences even better. Your comments will be shared with the relevant team for their consideration. Thank you for choosing Sofitel Krabi for such an important occasion and for your kind recommendation. We hope to have the pleasure of welcoming you both back to beautiful Krabi to celebrate more special moments together, with the same heartfelt Thai hospitality and French art de vivre. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘SD’, Sawasdee Kha. Thank you for such a heartfelt and generous review. It is truly a pleasure to know that you and your family enjoyed your stay and appreciated our renewed rooms, thoughtful welcome amenities, culinary experiences, and the warm hospitality of our team. Your kind words beautifully capture the spirit of Sofitel, where French elegance meets genuine Thai warmth. We are especially delighted that the Little Prince touches and the sweet creation featuring your 7 Senses Gelato brand added a personal touch to your family’s experience. We will also share your compliments with our Executive Chef and culinary team, including your kind mention of Chef Pedro. We are sure he will be pleased to know how much you appreciated his thoughtful gesture. Thank you as well for your constructive feedback regarding the half-board inclusions when redeeming vouchers. We understand how important clear information at check-in is in ensuring a seamless experience, and we will share your suggestion with the relevant team for improvement. Your recommendation means a great deal to us. We look forward to welcoming you and your family back to Sofitel Krabi for another exceptional stay filled with thoughtful details, delightful cuisine, and heartfelt hospitality. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PS’, Sawasdee Kha. Thank you very much for sharing your wonderful feedback and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort for your family getaway. We are delighted to know that you enjoyed a comfortable stay and that our Front Office team made such a memorable first impression with their warm and world-class welcome. Your kind recognition of our Front Office ladies is truly appreciated, and I will be pleased to share your compliments with the team as encouragement for their continued dedication to delivering heartfelt and personalised service. We also appreciate your feedback regarding the breakfast selection, our sustainability efforts, and the ALL Accor loyalty programme. Your comments are valuable to us as we continuously strive to enhance our guest experience and improve our services. Thank you once again for your generous recommendation and for placing your trust in Sofitel Krabi. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘UB’, Sawasdee Kha. Thank you very much for your wonderful feedback and perfect overall rating. We are delighted to know that you and your partner enjoyed the pleasant atmosphere, the comfort and cleanliness of your room, and the delicious cuisine at both Venezia and White Lotus restaurants. It is especially rewarding to receive your kind compliments about our team. Your appreciation and continued loyalty as an ALL Accor Gold member mean a great deal to us and serve as wonderful encouragement for our colleagues to continue delivering memorable guest experiences. Thank you once again for choosing Sofitel Krabi Phokeethra Golf & Spa Resort and for your kind recommendation. We look forward to welcoming you both back for another relaxing and memorable stay in beautiful Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PM’, Sawasdee Kha. Thank you very much for your wonderful feedback and for awarding us perfect scores across all aspects of your stay. We are delighted to know that everything was superb and that you and your family enjoyed such an exceptional experience at Sofitel Krabi Phokeethra Golf & Spa Resort. It is particularly rewarding to hear your kind recognition of Kim and Christofer, as well as the excellent service you received throughout the resort. I will be pleased to share your compliments with them and the entire team, who will be truly encouraged by your thoughtful words. We are also delighted that you appreciated the immaculate condition of your room and the resort, along with the recognition and privileges extended to you as an ALL Accor Platinum member. Your satisfaction is the greatest reward for our team, and your recommendation means a great deal to us. Thank you once again for your trust and generous appreciation. We look forward to welcoming you and your family back to our resort for another memorable stay in beautiful Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘SM’, Sawasdee Kha. Thank you for sharing your valuable feedback and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort for your family holiday. We are delighted that you enjoyed our hospitality and the comfort of your stay. We sincerely appreciate your loyalty as an ALL Accor Gold member and the trust you continue to place in Sofitel. Please accept my apologies that your late checkout request and the welcome drink voucher arrangements did not meet your expectations. We understand the additional considerations involved when travelling with an infant and regret that the flexibility and consistency of communication fell short of what you had hoped for. We also appreciate your comments regarding the menu selection at White Lotus Restaurant. Your feedback will be shared with our relevant teams as we continuously strive to enhance our services and dining experiences. Thank you once again for recognizing the positive aspects of your stay while helping us identify opportunities for improvement. We truly value your loyalty and hope to have the pleasure of welcoming you and your family back for an even more seamless and memorable experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PH’, Sawasdee Kha, Thank you for sharing your feedback and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort for your family getaway. We are delighted to know that you enjoyed a comfortable stay and appreciated the friendliness and attentiveness of our Heartists. Your kind recognition means a great deal to our team and encourages us to continue delivering warm and personalized hospitality. We also appreciate your feedback regarding the check-in experience, room comfort, and Wi-Fi connection speed. Please accept our apologies that certain aspects did not fully meet your expectations. Your comments are valuable as we continuously seek opportunities to improve our facilities and services. Thank you once again for your trust and recommendation. We hope to have the pleasure of welcoming you and your family back to Sofitel Krabi for another enjoyable and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AA’, Sawasdee Kha, Thank you for your wonderful review and perfect scores. It truly warms our hearts to know how much you love Sofitel Krabi, our Heartists, and beautiful Krabi. Knowing that you feel so happy here is the greatest compliment we could receive. Your kind words mean A. great deal to our entire team. We believe that the most memorable stays are created not only by beautiful surroundings, but also by the genuine warmth and care shared by our people. We are delighted that our team helped make your experience so special. As A. valued ALL Diamond member, thank you sincerely for your continued loyalty and trust. It is always A. pleasure to welcome you to our Sofitel family, and we hope Krabi will continue to hold A. special place in your heart. We look forward to seeing you again soon for more wonderful moments, familiar smiles, and another exceptional stay with us. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘EC’, Sawasdee Kha, Thank you so much for your beautiful review and perfect scores. We are truly delighted to know that your stay at Sofitel Krabi Phokeethra Golf & Spa Resort was such a magical experience and that our team made you feel welcomed, cared for, and special throughout your visit. It is wonderful to hear that our evening turndown service, especially the orchid flower and thoughtful stories on the bookmarks, added a little magic to each evening. We will gladly share your kind words with our Housekeeping team, whose thoughtful gestures help create lasting memories. We are also very pleased that our team could assist in returning your treasured personal belongings safely to Bangkok. We understand how meaningful such items can be, and we are proud that our Heartists could provide reassurance and assistance when you needed it most. Your appreciation of our accommodation, dining venues, bars, and the entire team means a great deal to us. Thank you for recognizing the genuine care and professionalism of our Sofitel Krabi family, as well as for your continued trust in our hospitality. We look forward to welcoming you back to our beautiful resort for another Magnifique stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘NA’, Sawasdee Kha, Thank you for sharing your feedback and for choosing to stay at Sofitel Krabi Phokeethra Golf & Spa Resort. Please accept our sincere apologies for the inconvenience and frustration caused by the incident involving your golf arrangements and the missing children’s golf clubs. We understand how upsetting this must have been, particularly while spending precious time with your family, and we regret that this situation affected your overall experience. Please be assured that our management team has personally contacted you via email to address your concerns and share the findings of our review. While we regret that we have been unable to establish further clarity regarding the missing golf clubs, we sincerely appreciate you bringing this matter to our attention. Thank you for your understanding, and we hope to have the opportunity to provide you and your family with a more positive experience in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘RD’, Sawasdee Kha, Thank you for your wonderful review and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort as part of your family journey through Thailand. We are truly honored to know that, among the many hotels you visited, our resort provided the best hotel experience of your trip. It is a pleasure to hear that you and your family enjoyed our location, facilities, dining options, and the warm hospitality of our Heartists. Your perfect ratings for our accommodation, cleanliness, breakfast, and service are especially encouraging and will be shared with our team. As a valued ALL Platinum member, your loyalty and recommendation mean a great deal to us. We sincerely appreciate your trust and are delighted that your family created such wonderful memories with us. We look forward to welcoming you and your family back to Krabi and our beautiful resort for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'NH', Sawasdee Kha. It is always a pleasure to welcome you back to Sofitel Krabi, and we sincerely thank you for choosing to stay with us for a second time. We are delighted that you and your family enjoyed our comfortable rooms, wonderful facilities, family-friendly atmosphere, and the warm hospitality of our Heartists. We also appreciate your constructive feedback regarding the bathroom and certain aspects of your stay. As part of our ongoing enhancement programme, we are introducing newly renovated Signature Rooms, Deluxe Family Rooms and Suites, thoughtfully refreshed to offer a more contemporary and refined Sofitel experience while retaining the charm of our resort. As a valued ALL – Accor Live Limitless Classic member, thank you for your continued trust and loyalty. Your feedback encourages us to keep improving, and we hope to have the pleasure of welcoming you and your family back for an even more memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MB’, Sawasdee Kha, Thank you for your beautiful review and for describing your stay as a once-in-a-lifetime experience. We are truly touched to know that you loved every moment at Sofitel Krabi and felt so warmly welcomed by our Heartists. Making our guests feel at home, cared for, and part of our Sofitel family is one of the greatest joys of hospitality. Knowing that our team made your stay so special and that you would recommend our resort to others means a great deal to us. We are also grateful for your perfect ratings across all aspects of your experience and for your support as an ALL Classic member. Your kind words are a wonderful encouragement to our entire team. Thank you for being part of our Sofitel story. We sincerely hope to welcome you back to Krabi for more unforgettable moments, where French elegance meets the warmth of Thai hospitality. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KS’, Sawasdee Kha, Thank you for sharing your detailed feedback following your eight-night stay. We are pleased that you enjoyed the comfort of your room, our welcome amenities and complimentary sports lessons. We also appreciate your kind recognition of Christopher from our Food & Beverage team and will gladly share your compliments with him. We sincerely regret that our breakfast variety and quality did not meet your expectations, particularly during your extended stay. Your comments regarding the food selection and consistency have been shared with our Culinary team for review. We are also sorry that the television issue could not be resolved during your stay and that the entertainment channels and Wi-Fi speed were disappointing. Regarding the beachfront, it is a public beach that our Sports and Grounds team helps maintain daily. However, conditions can vary with tides, weather and other environmental factors, and we regret that the beach did not meet your expectations. Our golf offering is designed around a recreational course and complimentary lessons, rather than a full practice facility with a driving range and putting green. We appreciate that golfers may have different preferences and expectations. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience at Sofitel Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort