Sofitel Krabi Phokeethra Golf & Spa Resort Hotel 5 stars

Customer review rating 4.5/5 5,715 reviews

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Sofitel Krabi Phokeethra Golf & Spa Resort
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+ 27 Services

Hotel extras

  • The largest swimming pool in Thailand with a surface area of 7000 sqm.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Charters luxury speedboats with captain licenses in Krabi

  • Wide range of culinary choices available including specialties from an Indian master chef

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Tennis
  • Beach and water sportsPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Krabi Phokeethra Golf & Spa Resort

200 Moo 3 T.Nongtalay
A.Muang Krabi
81180 krabi
thailand

Tel: +6675627800

Fax: (+66)75/627899

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRABI INTL. AIRPORT At 35km / 21.75 miles

GPS :8.063054, 98.746089

Our accommodation(s)

Each of the 276 spacious rooms and suites, ranging in size from 45m² to 150m², combines beauty and simplicity with natural wooden teak floors and luxurious exotic Thai furnishings. Watch the sun as it sets over the ocean from your balcony.

SUPERIOR ROOM, 1 King size bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Single beds, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Pool and Sea side

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Family Room, 1 King bed, triple bunk beds with private balcony.

  • Max. number of persons: 5
  • Area: From 54 / 581 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, Club Millésime Access, 1 King Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, Club Millésime Access, 2 Single Beds, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Club Millésime Access, 1 King Bed, Pool and Sea Side

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

MAYA

Type of cuisine: International

Maya serves local Thai and international cuisines in an air conditioned room or alfresco on the terrace. Delights include a delicious international buffet breakfast with live cooking stations, and an a la carte menu for lunch.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RISTORANTE VENEZIA

Type of cuisine: Gourmet

Venezia brings you the taste of Italy with home-style classics and contemporary dishes. Watch chefs cooking at an open kitchen, and order pizzas cooked in a traditional wood-fired oven. Dine in air conditioned comfort or on the pool view terrace.

Menu (PDF) Cocktail menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WHITE LOTUS

Type of cuisine: Regional

White Lotus serves authentic Thai and Indian delicacies. Diners can discover exquisite Thai cuisine served in a beautiful setting or order delicacies cooked to perfection by our resident Indian chef.

Menu (PDF) Cocktail menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KOH PODA RESTAURANT AND POOL BAR

Type of cuisine: International

Located within the largest free form swimming pool in Thailand, our swim-up pool bar serves an enticing selection of light lunches, exotic cocktails, blended juices, and ice cold beers.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXPLORER BAR

Non contractual photo

Our elegant bar is the perfect place for relaxation, day and night. Guests can savour aperitifs, after dinner cocktails, and tasty tapas treats in comfort while listening to live music. Explorer Bar is available for private parties.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KOH PODA POOL BAR

Non contractual photo

Enjoy a relaxed day at our spectacular lagoon-style pool. Swim up to Koh Poda for a freshly blended juice, exotic cocktail, or an ice-cold beer.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 365

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Krabi Phokeethra Golf & Spa Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,715 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,357 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

perfect birthday treat!

Customer review rating 5.0/5

Rb, F. I. U. P. Families - 20/02/2021 Confirmed reviews ALL

We had a wonderful night at the Sofitel, the staff were professional and very friendly and spoilt us. It happened to be my birthday and the kitchen had made the most amazing chocolate cake, in fact, all the food was truly delicious. Our room was very comfortable and spotless, we felt very reassured that the hotel went to great lengths to be Covid compliant.

warm welcome

Customer review rating 5.0/5

Raksakul O. Couples - 28/01/2021 Confirmed reviews ALL

The room was set up for my wedding anniversary celebration and front officer surprisedly prepared me an anniversary hand-made bookmark.

Bonjour ‘RO’, Happy anniversary! Thank you very much for staying with us during your wedding anniversary trip in Krabi and for taking time to share your wonderful review. Glad to know that you enjoyed your stay with us and that we were able to go beyond your expectation. Your satisfaction means a world to us. Please rest assure that I will personally share your warm compliments to Khun Pang and the entire team, as this will be highly motivating for our ambassadors. Once again, thanks for sharing your experience. We cannot wait to welcome you and your husband back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good stay

Customer review rating 5.0/5

Mallika P. Couples - 23/01/2021 Confirmed reviews ALL

I would recommend to other to stay at sofitel since you guys have a very good service, warm welcome, nice hotel, good location, good to recharge energy, relax environment, allot of activities too. I am sure I will be back and stay here again soon Thanks

Bonjour ‘MP’, Thank you very much for returning to Sofitel Krabi Phokeethra Golf and Spa Resort and for taking time to share this wonderful review. We are very happy to read that you had an enjoyable stay with us and that you were satisfied by our resort ambience, services and facilities. Your satisfaction means a world to us. Please rest assured that I will personally share your warm compliments to the entire team, as this will be highly motivating for our ambassadors. Once again, thanks for sharing your experience and look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Best hospitality, Top service mind

Customer review rating 5.0/5

Phnom Friends - 14/01/2021 Confirmed reviews ALL

Felling warm welcome, top service and hospitality. All staff never say "no" and try to serve us.

Bonjour ‘PK’, Thank you very much for returning to Sofitel Krabi Phokeethra Golf & Spa Resort and for taking time to share your positive review. Glad to know that you had an enjoyable stay with us and that you were satisfied by services from our dedicated ambassadors. Your satisfaction means a world to us. Please rest assured that I will personally share your warm compliments to the entire team as this will be highly motivating for them. Once again, thank you very much. We cannot wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

superb service

Customer review rating 4.5/5

Wichan I. Families - 11/01/2021 Confirmed reviews ALL

During my stay from 30 Dec 2020 - 3 Jan 2021, we had one of the most memorable holidays so far. Your facility never failed to deliver excellent service. From reservation , check-in and especially the service we received from Club Millesime. Khun Bee and Khun Bella and other intern staff members at the lounge were superb professional and attentive. This is one of the reasons why we chose to come back and we will definitely come back on other occasions again the near future for sure.

Bonjour ‘WI’, Sawasdee kha! Thank you very much for returning to Sofitel Krabi Phokeethra Golf & Spa Resort and for taking time to share your wonderful review. We are absolutely delighted to know that you and your family had an enjoyable stay with us and that you were satisfied by our services. Please rest assured that I will personally pass your warm compliments to our dedicated ambassadors, including Khun Bee, Khun Bella, Front office and reservation team, as this will be highly motivating for them. Again, thanks for sharing your experience, we can’t wait to welcome you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Tranquility in Krabi

TripAdvisor rating 4.0/5

BJTEBKK 10/01/2021 TripAdvisor review

This property is in the quiet area of Krabi, which was nice. It was especially quiet I assume since its the pandemic season a lockdown in Bangkok was eminent so I guess a lot of the Bangkok-based guests left earlier. You can feel that the hotel was not up to the normal level of personnel working as when we arrived there was no bellboy seen onsite and service in the restaurants was very slow. But tried their best so I guess that is what you can hope for.

Bonjour BJTEBKK, Thank you very much for visiting our resort during your recent visit to Krabi and for sharing your review on TripAdvisor. Covid 19 is challenging time for many of us and we are all in this together. We are pleased to read that you appreciated our resort ambience and we do hope you will visit our beautiful resort again once the situation has improved. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Reservation & F&B staff need improvement

Customer review rating 2.0/5

Charupol Couples - 07/01/2021 Confirmed reviews ALL

All facilities is awesome but some staff made the atmosphere terrible.

Bonjour 'CR' Thank you very much for staying with us during your recent visit to Krabi and for sharing your feedback. We are disappointed to read that whilst you enjoyed some great aspects of our resort, it was not completely to your liking. Glad to know that you appreciated our facilities. Nevertheless, your feedback about services from our reservation and F&B team has been noted and shared to the management in each of particular departments for corrective actions. Please accept our apologies for the inconvenience caused and rest assured that we will take your feedback seriously as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Once again, thanks for sharing your feedback. We hope that this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Great facilities and Good experience for big swimming pool

Customer review rating 5.0/5

Tt Couples - 06/01/2021 Confirmed reviews ALL

This is the biggest swimming pool that I had tried it and around by a lot of facilities. The first day of breakfast line was great and a lot of food to select and would like to try all, but it was a lot. But the second day of breakfast is a bit more disapointed becasue they moved from Maya restaurant to the Club which required to order the food and line of food so little. Moreover, I booked as rediscover thailand for 40% cashback voucher, but I did not got it. Overall for stay here was great, but a little bit disapointed on 40% cashback voucher and breakfast line on 2nd day

Bonjour ‘TT’ Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review. Glad to know that you had an enjoyable stay with us and that you appreciated our facilities especially our largest free form swimming pool in Thailand, and the breakfast on the first day. Nevertheless, your feedback about the breakfast experience on the second day, the 40% cash back voucher and the check in experience has been noted and shared to the management team for each of the particular departments. Please accept our apologies for any inconvenience caused and be assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Once again, thanks for sharing your experience and we look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good

Customer review rating 4.0/5

Yutaka H. Families - 05/01/2021 Confirmed reviews ALL

good swimming pool and enjoy breakfast.

Bonjour ‘YH’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your review. Glad to know that you had an enjoyable stay with us and that you appreciated our swimming pool and the breakfast. Nevertheless, your feedback about check in experience, accommodation and wi-fi experience has been well noted and shared with our management in each section in order to achieve further improvements. Please accept our apologies for any inconvenience caused and rest assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Once again thank you very much for sharing your experience and we are looking forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Nicely constructed property but cost cut during the tough time may be too far.

Customer review rating 3.0/5

K Families - 04/01/2021 Confirmed reviews ALL

The room construction and overall service was OK, but the experience was not. Understanding it's the toughest time for hospitality businesses, I think cost cutting were way too far and efforts to revive moods should be more respectful. - Cable TV downgraded: Movies & entertainment channels were outside the subscription package. Only news channels and free tv were available. If such cost cutting was necessary, I personally think the hotel should take a little time to reconfigure the channel lineups instead of letting guests see those nonpayment messages. - Noises from hotel events were too loud and lasts too long that guests cannot rest peacefully. Other points. - Decent room space. But, don't expect welcome fruits, beach sandals, or turndown service. - Room service menu was totally digital on your own device. - The hotel is well positioned on the slope that is somewhat safe from tsunami. However, there is a long way walk to the beach or anywhere outside. - Breakfast food: Decent pastries, yoghurt, and other continental breakfast. But Thai, Chinese, and American selection could be better.

Bonjour ‘KT’, Thank you very much for staying with us during your recent trip to Krabi and for sharing your constructive review. You have provided us with some very detailed and valuable feedback. This information has already been shared with the management team for each of the particular departments in order to achieve further improvements. Please accept our apologies for any inconvenience caused and rest assured that we will take your feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Thank you for making the effort to communicate the positive aspects of your stay, which is also shared with our teams. Once again, sorry that we let you down in certain areas for this stay. We hope that this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Some Good Some Not

Customer review rating 4.0/5

Kokjuan T. Families - 04/01/2021 Confirmed reviews ALL

I would say every thing is good and satisfied. About the club service, need more snack during the day. However, THE BIG ISSUED I would mention in the Covid situation is MASK ON especially, hotel staff-Bella who greeting and escorting me to the room. She is quite never put the mask on properly, sometime under the chin and sometime none. I think she is quite overacting while talking by her face and mount. One more thing on her is after escorted she never say hi or asking anything during my stay when we met. Special thanks to HK and FB for good action on request. As well as Khun Thun-RSVN for assisting on my booking.

Bonjour ‘JK’, Thank you for staying with us during your recent trip to Krabi and for taking time to post your review. We have well noted your feedback about the Covid 19 safety and the service at Club Millesime. I am personally quite surprised to read that you were not satisfied by the service from Khun Bella, as she is one of our dedicated ambassadors who is most recognized by our guests in social media for her outstanding service and genuine friendliness. Please accept our apologies for any inconvenience caused and rest assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Thank you for making the effort to communicate the positive aspects of your stay regarding services from Khun Thun, Housekeeping team, and Food and Beverage team, which is also shared with our employees. Once again thank you very much for your feedback and we are glad that you have enjoyed the rest of the stay. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Excellent stay

Customer review rating 5.0/5

Bobby C. Families - 04/01/2021 Confirmed reviews ALL

The best experience ever in my life.. Best stay, best staffs, best activities. Sofitel Krabi you are so lucky to have these team working with you.. They put in all to make sure all the guests are well taken care of I mean paying attention on each individual, excellent work..HIGHLY IMPRESSED EXCEEDED MY EXPECTATIONS BY FAR. Allow me to mention the names here let me start from Khun Jonathan Rudd and Khun Pat always on they toes paying attentions to all the details..khun Fern khun Poppy all great help..At the lounge Khun bee Khun Bella and new kids on the block Khun Kam all did the excellent job and personal thanks to all for taking very good care of my parents. Khun Nitta and team at the breakfast every morning made sure everything was kept clean and under order. Head of everyones meal MR.Luca Mancini excellent food display. Now the sports and entertainment team who kept all of us energize through out our stay Khun Christian Khun Yib good fun to ride with Khun Noodang for taking extra good care of my baby last would be a serious crime if not mentioned heart and soul of Khun Pamela the most energetic kind generous fun...we had a great fun with you all and promise to come back and recommend to others

Bonjour ‘BC’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share this wonderful review. We are absolutely delighted to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. Please rest assured that I will personally pass on your warm compliments to Khun Jonathan and the entire team, as this will be highly motivating for all of us. Once again, thank you very much for sharing your experience. We cannot wait to welcome you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Great service

Customer review rating 4.0/5

Rk Couples - 02/01/2021 Confirmed reviews ALL

I spent a short stay for my friend’s birthday and were impressed by great service from Check-In till check out. And really make this stay memorable. Better than other destination. Thank you.

Bonjour ‘RK’, Thank you very much for staying with us during your recent trip to Krabi and for taking time to post your wonderful review. We are very happy to know that you had an enjoyable stay with us and that you were satisfied by services from our dedicated ambassadors. Please rest assured that I will personally pass your warm compliments to Khun Nita, Khun Dear and Khun Airy as this will be highly motivating for them. We note your comment in relation to the COVID 19 safety, however, please be advised that our team has been seriously following the government’s SHA standard and Accor’s AllSafe standard as the safety of our guests and employees is our top priority. Once again, thank you very much and we look forward to welcoming you back to our beautiful resort in the near future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
Customer review rating 3.5/5

Shlomo N. Families - 01/01/2021 Confirmed reviews ALL

Good staff, old and not well maintained facilities in the room like aircon controls, door lock...

Bonjour ‘SN’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your review. Glad to know that you had an enjoyable stay with us and that you appreciated our ambassadors. Nevertheless, your feedback about our housekeeping service and facilities has been well noted and shared with our management in each section in order to achieve further improvements. Please accept our apologies for any inconvenience caused and rest assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Once again thank you very much for your feedback and we are looking forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Huge pool, excellent facilities, good location and wonderful breakfast

Customer review rating 4.5/5

Mabel Families - 31/12/2020 Confirmed reviews ALL

This is the second visit of the hotel. The reason of coming back is mainly due to the size of the pool, it is huge! My family and I are very impressed by the breakfast provided, which is with wide variety and also fresh and tasty. Besides, we also enjoy the facilities so much like the fitness centre, it is clean and well-equipped. Others positive comment is about the room size, overall cleanliness , the location and the service of its staff. We had a great stay and definitely will come back again.

Good facilities and services

Customer review rating 5.0/5

Wisarut Families - 28/12/2020 Confirmed reviews ALL

All staff are very good service minded

Bonjour ‘WL’, Thank you very much for staying with us during your recent trip to Krabi and for sharing your wonderful review. We are absolutely delighted to read that you had an enjoyable stay with us and that you were satisfied by our facilities and services from our dedicated ambassadors. Your satisfaction means a world to us. Please rest assured that I will personally share your warm compliments with the entire team, as this will be highly motivating for our employees. Once again, thanks for sharing your experience. We look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good stay with fun activities

Customer review rating 4.0/5

Nm Friends - 28/12/2020 Confirmed reviews ALL

Despite 1/3 numbers of staffs “as a result of covid”, we enjoyed staying at Sofitel Phokeethra very much especially bike tours and other activities. The sport manager showed excellent hospitality. While most of other staffs - receptionists, housekeepers, staffs at restaurants were also welcoming though they seemed exhausted. It was one of our great Christmas moment.

Bonjour ‘NM’, Thank you very much for staying with us during your recent trip to Krabi and for sharing your review. We are very happy to read that you enjoyed your stay and had a great Christmas moment with us. Glad to know that you appreciated our activities, especially the bike tour, and services from our dedicated ambassadors. Please rest assured that I will personally share your warm compliments with Khun Christian Ramirez, Director of Sport & Recreation and his team as this will be highly motivating for them. Nevertheless, your valuable feedback about the airport transfer, services from ambassadors in certain areas which were not reach the standard and the guest amenities is appreciated. This information has already been shared with the management team for each of the particular departments. Please accept our apologies for any inconvenience caused and be assured that we take such feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Once again, thanks for sharing your experience. We look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good stay

Customer review rating 3.5/5

Thomas R. Families - 27/12/2020 Confirmed reviews ALL

Overall good

Bonjour ‘TR’, Thank you very much for staying with us during your recent trip to Krabi and for sharing your review. Glad to read that you had a good time with us and that you enjoyed your overall stay. Nevertheless, your valuable feedback about breakfast and check out experiences is appreciated. This information has already been shared with the management team for each of the particular departments. Please accept our apologies for any inconvenience caused and be assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Once again, thanks for sharing your feedback. We look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Nice swimming pool, good service

Customer review rating 4.0/5

Anonymous Families - 21/12/2020 Confirmed reviews ALL

Nice

Bonjour ‘SA’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your review. Glad to know that you and your family had an enjoyable stay with us. Nevertheless, your feedback about the Wifi experience has been noted and shared with our IT manager who will follow up the matter promptly. Please accept our apologies for any inconvenience caused and be assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Great stay

Customer review rating 5.0/5

Charlotte G. Couples - 20/12/2020 Confirmed reviews ALL

Lovely hotel. Very friendly staff. Lots of activities to do: cycling, tennis, golf, paddle boarding - to name a few!

Bonjour ‘CG’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to share your wonderful review. We are very happy to read that you had an enjoyable stay with us and that you were satisfied by our services and facilities. Your satisfaction means a world to us. We can’t wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

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