Bonjour 'NH', Sawasdee Kha. It is always a pleasure to welcome you back to Sofitel Krabi, and we sincerely thank you for choosing to stay with us for a second time. We are delighted that you and your family enjoyed our comfortable rooms, wonderful facilities, family-friendly atmosphere, and the warm hospitality of our Heartists. We also appreciate your constructive feedback regarding the bathroom and certain aspects of your stay. As part of our ongoing enhancement programme, we are introducing newly renovated Signature Rooms, Deluxe Family Rooms and Suites, thoughtfully refreshed to offer a more contemporary and refined Sofitel experience while retaining the charm of our resort. As a valued ALL – Accor Live Limitless Classic member, thank you for your continued trust and loyalty. Your feedback encourages us to keep improving, and we hope to have the pleasure of welcoming you and your family back for an even more memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MB’, Sawasdee Kha, Thank you for your beautiful review and for describing your stay as a once-in-a-lifetime experience. We are truly touched to know that you loved every moment at Sofitel Krabi and felt so warmly welcomed by our Heartists. Making our guests feel at home, cared for, and part of our Sofitel family is one of the greatest joys of hospitality. Knowing that our team made your stay so special and that you would recommend our resort to others means a great deal to us. We are also grateful for your perfect ratings across all aspects of your experience and for your support as an ALL Classic member. Your kind words are a wonderful encouragement to our entire team. Thank you for being part of our Sofitel story. We sincerely hope to welcome you back to Krabi for more unforgettable moments, where French elegance meets the warmth of Thai hospitality. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KS’, Sawasdee Kha, Thank you for sharing your detailed feedback following your eight-night stay. We are pleased that you enjoyed the comfort of your room, our welcome amenities and complimentary sports lessons. We also appreciate your kind recognition of Christopher from our Food & Beverage team and will gladly share your compliments with him. We sincerely regret that our breakfast variety and quality did not meet your expectations, particularly during your extended stay. Your comments regarding the food selection and consistency have been shared with our Culinary team for review. We are also sorry that the television issue could not be resolved during your stay and that the entertainment channels and Wi-Fi speed were disappointing. Regarding the beachfront, it is a public beach that our Sports and Grounds team helps maintain daily. However, conditions can vary with tides, weather and other environmental factors, and we regret that the beach did not meet your expectations. Our golf offering is designed around a recreational course and complimentary lessons, rather than a full practice facility with a driving range and putting green. We appreciate that golfers may have different preferences and expectations. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience at Sofitel Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HA’, Sawasdee Kha, Thank you for staying with us during your recent trip to Krabi and for taking the time to share your review. We are pleased to know that you enjoyed a comfortable stay and that your booking experience with our Accor reservation team was smooth and convenient. It is wonderful to see your positive ratings across our accommodation, breakfast, cleanliness, and overall service. Your feedback is greatly appreciated and encourages our team to continue creating relaxing and enjoyable experiences for our guests. Thank you for your trust in Sofitel and for being a valued ALL Classic member. We look forward to welcoming you and your family back to our resort for another pleasant stay and more memorable moments together in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PP’, Sawasdee Kha, Thank you for your lovely review and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort for your getaway. We are delighted that even your one-night stay left you with so many wonderful memories. It is especially heartwarming to know that the little personalized photo card made you smile and that our team made you feel welcome from your very first call. We will be delighted to share your kind words with Khun Gam, Khun Fon, Khun Yuka, Khun Sea, Khun Gabbie, Tom, Khun Mart, Khun Mhee, Khun Kob, Khun Sky, and our colleagues across the resort. Your appreciation of our reservation, Front Office, bell, bakery, restaurant, and pool teams will mean so much to them. Thank you for reminding us that it is the little thoughtful touches and genuine connections that make a stay truly special. We are already looking forward to welcoming you and your partner back for another memorable escape. Until then, please know that your kind words have brought smiles to our entire team. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘CT’, Sawasdee Kha, Thank you for your kind feedback and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort for your stay. We are delighted to know that you had a wonderful experience and appreciated the professionalism and warm hospitality of our team. A special thank you for recognising Khun Saw, our Restaurant Manager. We will be very pleased to share your kind compliments with her, as such recognition is a wonderful encouragement to our team. We also appreciate your feedback regarding the Wi-Fi connection. Your comments are valuable to us, and we will share them with the relevant team for review as we continue striving to improve our guests’ experience. Thank you for your trust in Sofitel and for being a valued ALL Classic member. We look forward to welcoming you back for another pleasant and memorable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'WD', Sawasdee Kha, It is always a special pleasure to welcome you back to Sofitel Krabi Phokeethra Golf & Spa Resort, where your journey with us began. Thank you for returning and for sharing such lovely memories of your stay. We are delighted that you appreciated the room upgrade and enjoyed another wonderful getaway with us. Your kind recognition of our Recreation team is especially heartwarming. We will be delighted to share your compliments with them, particularly regarding the weekly activity programme, padel, private tennis sessions, cycling, and the many other activities that made your stay so enjoyable. We also appreciate your feedback on the breakfast selection, as it helps us identify opportunities to improve the guest experience further. Thank you for your continued support and for recommending our resort. We look forward to welcoming you back again soon and creating even more memorable moments together. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'DD', Sawasdee Kha, Thank you for your wonderful feedback and for choosing Sofitel Krabi Phokeethra Golf & Spa Resort for your getaway. We are delighted that you enjoyed your stay and that the surprise room upgrade added a special touch to your experience. It is always our pleasure to create thoughtful moments that make our guests feel valued, and we are especially pleased that you appreciated the service provided by our team. Thank you also for sharing your comment regarding the air conditioning. Your feedback is appreciated as we continue to look for ways to make each stay more comfortable while being mindful of energy consumption. As a valued ALL Gold member, your loyalty means a great deal to us. We truly look forward to welcoming you and your partner back to Krabi for another memorable stay filled with warm hospitality and pleasant surprises. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AS’, Sawasdee Kha, Thank you for taking the time to share your experience with us. We are truly sorry that noise disturbances, particularly late at night, affected your rest during your family stay. We understand how important a peaceful night's sleep is, and we regret that this aspect of your experience fell short of your expectations. We appreciate your comments regarding the room comfort and overall environment. Our resort embraces a distinctive Thai-colonial style, and we continue to enhance our accommodation offering to provide guests with an even more comfortable stay. Should you visit us again, we would be delighted to recommend our newly renovated Signature Rooms and Suites, featuring refreshed interiors, updated furnishings and modern amenities, while retaining the charm of our resort. Your feedback regarding noise from neighboring rooms and corridors has also been shared with our relevant teams for review. Despite these concerns, we are very pleased that the warmth and attentiveness of our Heartists left a positive impression. Thank you especially for recognizing Khun Sao at White Lotus. We will be delighted to share your kind compliments with her. Thank you again for your honest feedback. We sincerely hope to have the pleasure of welcoming you and your family back to Sofitel Krabi for a more relaxing and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AT’, Sawasdee Kha, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our beautiful resort, comfortable accommodation, cleanliness, and breakfast selection. At the same time, we are sorry to learn that your arrival experience did not fully meet your expectations. We understand that a smooth and welcoming check-in is an important part of the overall stay, and we appreciate you bringing this to our attention. Your comments will be shared with our Front Office team as part of our ongoing efforts to ensure a warm welcome and attentive service for every guest. We also appreciate your observation regarding the size of our lounge and understand that the space may not have fully suited your expectations. Your feedback is valuable as we continue to look for opportunities to enhance the guest experience. Thank you for your loyalty as an ALL Platinum member and for sharing your perspective with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Krabi Phokeethra Golf & Spa Resort for an even more enjoyable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘CC’, Sawasdee Kha, Thank you very much for sharing your detailed feedback following your stay with us. We are pleased to know that you enjoyed the tranquillity of our resort and had a relaxing stay, with our Front Office and Club Millésime teams contributing to your experience. We are especially grateful for your kind recognition of Khun Deena and Khun Pepsi. Your comments on Deena’s communication, friendliness and professionalism are wonderful to hear, and we will be delighted to share your appreciation with them. We sincerely regret that the breakfast experience did not meet your expectations during the temporary relocation of our breakfast operation. We understand your concerns regarding the variety and availability of hot items, both at breakfast and during the Club Millésime evening service. Your detailed feedback has been shared with our Food & Beverage team for review, particularly to ensure a more consistent experience throughout the renovation period. We also appreciate your feedback regarding the ease of amending bookings and the availability of information on our golf options and costs. These are valuable suggestions, and we will share them with the relevant teams. As an ALL Platinum member, we truly appreciate your continued loyalty and are pleased that you enjoyed your upgrade, welcome amenities and Club Millésime experience. We hope to have the pleasure of welcoming you back and providing an experience that better reflects the standards you expect from Sofitel. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘SJ’, Sawasdee Kha. Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to know that you enjoyed our newly renovated room, extensive facilities, and the warm assistance from Pepsi, as well as our tennis and padel teams. We appreciate your comments regarding the bathtub and the condition of the Prestige Suite. Our renovation programme is ongoing, and we are progressively introducing our newly renovated Signature Rooms, Deluxe Family Rooms and Suites, offering a more contemporary and refined Sofitel experience. We have also shared your observation regarding the body lotion with our Housekeeping team for attention. Regarding your reported illness, we are truly sorry that you experienced such discomfort during your stay, and we were pleased to assist by arranging a nurse to attend to you. Please be assured that food safety and hygiene are among our highest priorities. As a HACCP-certified hotel, which we passed the inspection on September 16, 2026 which was during your stay, we follow stringent food safety procedures and controls throughout our food preparation and service operations, and we remain confident in the standards maintained by our Culinary and Hygiene teams. As part of our review of the incident, we also noted from the incident report that you had consumed food outside the hotel prior to breakfast that morning. With this information and the circumstances involved, it was not possible for us to determine the source of the symptoms with certainty. Nevertheless, we take your experience very seriously and have used the opportunity to review the relevant procedures with our teams. We sincerely hope you have made a full recovery. We also regret that the spa experience did not fully meet your expectations. While our spa focuses on a relaxing environment, quality products and professionally trained therapists, we understand that value is ultimately based on the overall experience, and your feedback will be shared with the Spa team. As a valued ALL – Accor Live Limitless Platinum member, we sincerely appreciate your continued loyalty to Accor and Sofitel. Your trust is especially meaningful to us, and we are grateful that you chose to spend part of your journey with us at Sofitel Krabi. We hope that on a future visit, we will have the opportunity to deliver the level of experience that reflects the recognition and care you rightly expect as one of our valued members. Thank you once again for recognising the many positive aspects of your stay while also highlighting areas where we can improve. We sincerely hope to have the pleasure of welcoming you back for a more seamless and enjoyable Sofitel experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘DS’, Sawasdee Kha, Thank you very much for sharing your feedback following your stay with us. We are delighted to know that you enjoyed the peaceful surroundings of our resort, particularly taking time to walk around the property and relax in our gigantic swimming pool. It is also wonderful to know that you had a comfortable stay and appreciated the accommodation, cleanliness, breakfast and service from our Heartists. At the same time, we are sorry that the Wi-Fi connection was not as stable as you expected. We understand how important reliable connectivity can be, particularly when travelling, and your feedback has been shared with our relevant team for review. As our valued ALL Gold member, we sincerely appreciate your continued trust and loyalty. Thank you also for recommending us to others, and we hope to have the pleasure of welcoming you back to Sofitel Krabi for another comfortable and relaxing stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘WH’, Sawasdee Kha. Thank you very much for returning to Sofitel Krabi and for taking the time to share your feedback with us. As a valued returning guest, we are especially sorry to learn that this stay did not meet the same level of experience you enjoyed during your previous visit. We appreciate your honest comments across several aspects of your stay, particularly the breakfast selection, WiFi, room service, Concierge service, and overall value. Your feedback is important to us and will be shared with the relevant teams so we can look closely at where we can improve and deliver a more consistent experience. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued loyalty. We hope to have the opportunity to welcome you back and provide the warm, attentive Sofitel experience you remember from your previous stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'AK', Sawasdee Kha, Thank you very much for your kind feedback. We are delighted to know that you and your family had a great experience with us and especially appreciated the warm service from our Heartists. It is wonderful to see that you enjoyed your accommodation, cleanliness, arrival and departure, Wi-Fi and overall value during your stay. Your 10/10 recommendation is a lovely encouragement for the team and means a great deal to us. We have also noted your feedback regarding the breakfast experience and will share it with our Food & Beverage team as an opportunity to further enhance our offering. As a valued Silver member of ALL Accor, thank you for choosing Sofitel Krabi and for placing your trust in us. We hope to have the pleasure of welcoming you and your family back again for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘VD’, Sawasdee Kha. Thank you for taking the time to share your feedback with us. We sincerely apologize for the distress and inconvenience you and your wife experienced during your stay, particularly with the concern in your room. We fully understand how upsetting this must have been, especially during what should have been a special birthday celebration. We truly appreciate your recognition of our Hotel Manager’s personal attention and our team’s prompt response. Upon receiving your concern, our team arranged for the room to be attended to and offered an alternative room, while Pest Control was also engaged to conduct a further inspection and monitoring. We are nevertheless very sorry that you were left feeling uncomfortable and unable to enjoy the restful stay you had expected. Your comments regarding room inspections, immediate assistance, care of personal belongings, and service recovery are sincerely appreciated. They have been shared with the relevant teams and management for careful review, as we continuously seek to strengthen our standards and ensure our guests feel comfortable, cared for, and reassured throughout their stay. We are also sorry that the goodwill gesture subsequently offered did not make you feel that your experience had been appropriately acknowledged. We understand that, from your perspective, this was a particularly difficult experience, and we regret that we were unable to provide you with greater reassurance at the time. As a valued ALL Accor Platinum member, we sincerely appreciate the trust you have placed in Sofitel Krabi Phokeethra. We understand that you are planning to return, and we very much hope to have the opportunity to welcome you back and provide the relaxing, comfortable, and reassuring experience that you had hoped to enjoy with us. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PH’, Sawasdee Kha, It is always such a pleasure to welcome you back to Sofitel Krabi Phokeethra golf & Spa Resort, and we are truly grateful for your wonderful review. Knowing that you continue to return to our resort and that this stay was once again memorable means a great deal to all of us. We are delighted that you enjoyed our newly renovated Signature Room and that Khun Nut, Khun Bus and Khun Rusnee took such wonderful care of your room throughout your seven-day stay. It is lovely to hear that returning to a beautifully clean and sparkling room was part of your daily experience. We are equally happy that you enjoyed our breakfast selection and the warm care of Khun Nitta and Khun Jinny, who have looked after you over the years. Your continued connection with our Heartists is something we truly cherish. A special thank you as well for your kind recognition of Khun Ple and Khun Pepsi in the Executive Lounge, and for mentioning Khun John, our Hotel Manager. We will be delighted to share your appreciation with each of them. It is wonderful to know that you enjoyed discovering some of our newer additions, including the paddle court and Glass House ice-cream parlour, alongside the pool, golf and many opportunities to simply relax and be pampered. As a valued Platinum member, thank you for your continued trust and loyalty to Accor and Sofitel. We are already looking forward to welcoming you back again and creating more wonderful memories together. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘TL’, Sawasdee Kha, Thank you for sharing your detailed feedback with us. We are pleased to know that you and your family enjoyed many aspects of your stay, and we truly appreciate your kind words about our Heartists and the efforts they made to look after you. At the same time, we are genuinely sorry to learn about the experience you had with the bed and the insect bites. We fully understand how distressing and uncomfortable this must have been, particularly as the itching disturbed your sleep. This is certainly not the experience we want any guest to have, and your comments have been shared with the relevant teams for careful investigation and follow-up. We are also grateful for your positive feedback regarding your Platinum recognition, welcome drink and amenity, room upgrade, dinner at our Italian restaurant and overall service. A special thank you for mentioning Khun Pepsi and Khun Deena at Club Millésime. We will be very pleased to share your appreciation with them. We have also noted your comments regarding single-use plastic straws, the pool and Kids’ services as opportunities for further improvement. Your feedback is valuable as we continue to enhance both our guest experience and sustainability efforts. Thank you once again for your trust as a Platinum member and for your 10/10 recommendation despite the concerns you experienced. We sincerely hope to have the opportunity to welcome you and your family again and provide a more comfortable and seamless stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PB’, Sawasdee Kha. It is a true pleasure to know that you and your family enjoyed a wonderful stay with us at Sofitel Krabi. Thank you for taking the time to share your kind feedback. We are delighted that you enjoyed our food, room, and services, and most importantly, felt warmly welcomed throughout your stay. We are especially touched by your kind words about Ms. Deena at Club Millésime. Knowing that she went the extra mile to make your family feel genuinely welcome is exactly the spirit of heartfelt Sofitel hospitality we strive to create. We will be delighted to share your appreciation with her. We also truly appreciate your honest feedback regarding the room. While we are pleased that you found it impeccably clean, we understand your comment about its dated appearance. As part of our ongoing enhancement programme, we are delighted to introduce our newly renovated Signature Rooms, Deluxe Family Rooms, and Suites, thoughtfully refreshed to offer a more contemporary and refined Sofitel experience while preserving the character and charm of our resort. As a valued ALL Platinum member, we sincerely thank you for your loyalty and for choosing Sofitel Krabi for your family getaway. We look forward to welcoming you and your family back for another beautiful and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort