Bonjour ‘PB’, Sawasdee Kha. Thank you very much for your wonderful review and for choosing Sofitel Krabi once again for your holiday in Thailand. It is truly heartening to know that you enjoyed another six nights of greatness with us and that Sofitel Krabi continues to be one of your favourite places to stay in Thailand. We are delighted that you enjoyed the quality and variety of our food selection, as well as the comfort, cleanliness, breakfast, Wi-Fi and all the facilities and services throughout your stay. Your perfect scores across every aspect of your experience, together with your 10/10 recommendation, are a tremendous encouragement to our entire team. A special thank you for recognising Gabbie, Pepsi, Focus and Taz. We will be delighted to share your kind words with them, as such recognition means a great deal to our Heartists and inspires them to continue creating memorable Sofitel moments. As a valued ALL Platinum member, we are especially grateful for your continued loyalty and for choosing to return to Sofitel Krabi through the Accor ALL App. We look forward to welcoming you back for many more memorable stays and making each visit just as special as the last. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'NG', Sawasdee Kha. Thank you very much for sharing such a thoughtful review following your family stay with us. We are delighted to know that your experience ultimately exceeded your expectations and that our Heartists, culinary offerings and beautiful resort made your stay truly memorable. It is especially heartwarming to hear how much you enjoyed your evenings at our bar. We are pleased that the ambience, drinks and live vocal performance created such special moments for you, and that our Bar Manager took the time to remember your preferences and make you feel genuinely cared for. This is exactly the personalised hospitality we strive to deliver. We are equally delighted by your wonderful comments about White Lotus. Knowing that both the food and service exceeded your expectations, with our team remembering your preferences and going the extra mile, is a fantastic recognition of their dedication. We will certainly share your kind words with the White Lotus and Bar teams. We also appreciate your honest feedback regarding the condition of your room and the maintenance points you encountered. As you may have noticed, our room renovation programme is currently underway, reflecting our commitment to progressively enhancing the guest experience. Your comments regarding the areas that could have been addressed more promptly are valuable and will be shared with the relevant team for follow-up. Thank you once again for recommending Sofitel Krabi and for highlighting our restaurants and bar. We are thrilled that what began with some reservations evolved into such a positive experience, and we sincerely look forward to welcoming you and your family back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KW’, Sawasdee Kha. Thank you very much for sharing your wonderful feedback following your family stay with us. We are truly delighted to know that your experience was memorable and that you enjoyed the superb hospitality and genuine care provided by our Heartists. Your perfect scores across almost every aspect of your stay, together with your 10/10 recommendation, are a wonderful recognition of the experience we strive to create for our guests. We are especially grateful for your special mention of Faruk and Khun Sea. We will be delighted to share your kind words with them, as such recognition is a meaningful encouragement for our Heartists. Thank you once again for choosing Sofitel Krabi and for your trust as an ALL Classic member. We sincerely look forward to welcoming you and your family back and creating another memorable Sofitel experience for you. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'NW', Sawasdee Kha. Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you enjoyed our facilities and appreciated the service-minded and well-trained approach of our Heartists. We are especially grateful for your special mention of Khun Troy and Khun Gutjung at our Bar and Club Millesime. It is wonderful to know that their attentive and genuine service contributed positively to your experience. We will certainly share your appreciation with them and the team as a meaningful recognition of their dedication. Thank you once again for choosing Sofitel Krabi and for your continued trust as an ALL Platinum member. We truly appreciate your 10/10 recommendation and look forward to welcoming you and your partner back for another memorable Sofitel experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KG’, Sawasdee Kha. Thank you very much for sharing such a wonderful and heartfelt review following your family stay with us. We are truly delighted to know that your three-night experience at Sofitel Krabi has become a benchmark for you and that you thoroughly enjoyed the Imperial Suite upgrade, evenings at Club Millésime and the excellent cuisine at our Indian Restaurant. It is especially heartwarming to hear your kind words about our Heartists and the warm, welcoming hospitality they provided throughout your stay. Your special recognition of Deena is sincerely appreciated. We will be delighted to share your message with her, as knowing that she made your entire family feel at home is a wonderful recognition of her genuine care and dedication. We are equally grateful for your perfect scores across all aspects of your stay and for recommending Sofitel and the ALL loyalty programme with such confidence. Your appreciation means a great deal to our entire team, and we will be sure to share your kind words with them. Thank you once again for choosing Sofitel Krabi and for making us part of your family’s memorable holiday. We sincerely look forward to welcoming you and your family back and creating another exceptional Sofitel experience for you. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘ MS’, Sawasdee Kha. Thank you very much for taking the time to share your feedback following your family stay with us. We are delighted to know that you had a comfortable stay and that you found your overall experience enjoyable. It is especially pleasing to see your excellent ratings for our Heartists, cleanliness, Wi-Fi, and check-out experience. We are also very happy to hear that you particularly enjoyed our bakery. Your kind words are a wonderful encouragement to our culinary team, and we will be pleased to share your appreciation with them. At the same time, we sincerely regret that the renovation works caused some disturbance during your stay. We fully understand that construction noise can affect the tranquillity of a family holiday. Our renovation programme is part of our ongoing efforts to enhance and refresh the resort, and we greatly appreciate your patience and understanding while these improvements are being carried out. Thank you once again for your valuable feedback and for choosing Sofitel Krabi. We truly appreciate your support as an ALL Classic member and hope to have the pleasure of welcoming you and your family back for an even more relaxing experience in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AY’, Sawasdee Kha. Thank you very much for your wonderful review following your family stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you enjoyed our cleanliness, location, facilities, dining experiences, pool, spa treatments, and family services. Receiving perfect scores across almost every aspect of your stay, together with your 10/10 recommendation, is a wonderful compliment to our entire team. We also appreciate your feedback regarding the WiFi connection speed. Your comments have been shared with the relevant team as we continue to look for ways to enhance our guests’ experience. Thank you once again for choosing Sofitel Krabi and for your kind appreciation as an ALL Classic member. We sincerely hope to have the pleasure of welcoming you and your family back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'YA', Sawasdee Kha Thank you very much for your wonderful feedback following your family stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you enjoyed a comfortable stay and found our resort well suited for both adults and children. Your perfect ratings across all areas and your 10/10 recommendation are truly appreciated and a wonderful encouragement to our Heartists. We also sincerely thank you for your loyalty as an ALL Accor Classic member and for choosing to stay with us. It was our pleasure to welcome you and your family, and we look forward to creating another memorable experience for you on your next visit. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PL’, Sawasdee Kha Thank you for sharing your feedback following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are pleased to know that you were very satisfied with the service provided by our Heartists, as well as your dining, golf and arrival experience. Your kind recognition of our team is greatly appreciated. We also sincerely thank you for your continued loyalty as an ALL Accor Gold member. We are pleased that you enjoyed your welcome drink and amenity, and truly value your continued support of Accor. We appreciate your constructive feedback regarding the room interiors and facilities. Our renovation journey is already underway, and for your next visit, we would be delighted to introduce you to our newly renovated Signature Rooms and Suites, offering a refreshed and more contemporary experience. Thank you once again for your valuable feedback and loyalty. We look forward to welcoming you back and showcasing our improvements. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'SB’, Sawasdee Kha Thank you very much for your wonderful feedback following your recent family stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are truly delighted to know that your experience was luxurious and exceeded your expectations, especially as you have stayed at many top-end hotels. It is particularly rewarding to hear that you found our resort family-friendly and considered it the best hotel you have stayed at. We are also pleased that you enjoyed the warm hospitality of our Heartists, our pool, Kids services, dining experiences, and the recognition received as an ALL Silver member. Your perfect ratings and 10/10 recommendation are a great encouragement to the entire team. Thank you once again for choosing Sofitel Krabi and for your generous appreciation. We look forward to welcoming you and your family back to our beautiful resort for another exceptional stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'TC', Sawasdee Kha Thank you very much for taking the time to share your feedback following your recent three-night family stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you enjoyed a lovely stay and received a warm welcome from our Duty Manager. It is especially wonderful to hear that our Heartists, including the bar team, contributed positively to your experience. Your kind recognition will certainly be shared with the team. We are also pleased that you found the resort very clean and appreciated the value for money. We have noted your feedback regarding navigating the offers on our website and will share this with the relevant team for consideration. Thank you once again for choosing Sofitel Krabi. We look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'VV', Sawasdee Kha Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you enjoyed our beautiful and elegant resort, particularly our expansive swimming pool and the timeless character of our rooms. Your generous ratings and recommendation are sincerely appreciated. We are sorry, however, that the fan noise affected your sleep, especially after your room change. Please accept our sincere apologies for this inconvenience. Your feedback is important, and we have shared your comments with our Engineering and Housekeeping teams to reinforce the inspection of in-room equipment and ensure that any potential issues are identified and addressed before rooms are assigned. Thank you once again for your valuable feedback and for choosing Sofitel Krabi. We hope to have the pleasure of welcoming you back and providing an even more comfortable experience on your next visit. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'DT' Sawasdee Kha, Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to know that you enjoyed a comfortable and relaxing experience, and that you were impressed by the cleanliness, spacious accommodation, and impeccable service provided by our Heartists. We are especially pleased to hear that you appreciated the warm welcome upon arrival and the attentive service throughout your stay. Your kind recognition of Jipp from our Activities team is greatly appreciated, and we will be sure to share your compliments with Jipp as encouragement for the excellent care provided during your hike. It is also wonderful to know that you noticed and appreciated our sustainability initiatives, including the use of solar panels and locally sourced products. Your recognition is a meaningful encouragement for us to continue our efforts towards more responsible hospitality. Thank you once again for your loyalty as an ALL Platinum member and for your 10/10 recommendation. We sincerely look forward to welcoming you and your family back to Sofitel Krabi Phokeethra Golf & Spa Resort for another exceptional stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'AA', Sawasdee Kha. Thank you very much for your wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable and enjoyable experience and were impressed by the dedication of our team. It is especially meaningful to hear your recognition of everyone from our Bell Team and Front Office to Housekeeping, Managers and our General Manager. Your kind words that “everyone is doing a great job” are a wonderful encouragement to the entire team, and we will be pleased to share your appreciation with all of our Heartists. We are also grateful for your perfect ratings across your accommodation, cleanliness, service, Wi-Fi and value for money, as well as your 10/10 recommendation. Thank you for your continued loyalty as an ALL Accor Gold member. We truly appreciate your support and look forward to welcoming you and your partner back to Sofitel Krabi Phokeethra for another comfortable and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'CJ', Sawasdee Kha. Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to know that you enjoyed our resort, particularly our spacious pool and the facilities for both children and adults. We also sincerely appreciate your recognition of our management team’s responsiveness and efforts to assist during your stay. At the same time, we are truly sorry that the ongoing renovation works affected the experience you had anticipated when booking our newly renovated Signature Room. We completely understand your disappointment, particularly as the Signature Room was an important reason for choosing Sofitel Krabi. Please accept our sincere apologies that the room you had selected could not be enjoyed as intended and that an alternative accommodation did not provide the experience you were expecting. We also regret that the renovation information available at the time of booking did not sufficiently prepare you for the works and their potential impact. Your feedback is important, and we are reviewing how we communicate ongoing improvements to ensure our guests can make their plans with greater clarity and confidence. Thank you as well for your constructive comments regarding breakfast, including the selection of cheeses, fresh fruit and coffee, as well as the breakfast hours. We will share these observations with our Food & Beverage team for their consideration as we continue to enhance the guest experience. We are grateful for your understanding and for acknowledging the efforts made by our team despite the circumstances. We sincerely hope that, once our renovation programme is completed, we will have the opportunity to welcome you and your family back and provide you with the Signature Room experience you originally looked forward to. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘IB’, Sawasdee Kha. Thank you very much for your loyalty and for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations and for the inconveniences you experienced, particularly regarding the room condition, cleanliness, service response, and other aspects of your stay. Please be assured that your feedback has been taken very seriously. Mr. John Despard, our Hotel Manager, has personally contacted you to address the matters you raised and to follow up on your experience with us. We sincerely regret that we did not deliver the level of comfort, care, and service you should rightfully expect from Sofitel. Your comments are valuable in helping us identify where we need to improve and ensure that such shortcomings are addressed. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'CJ', Sawasdee Kha. Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you found Sofitel Krabi Phokeethra to be a relaxed place to unwind and enjoyed the combination of our resort facilities and the charming local atmosphere surrounding Klong Muang. It is especially heartening to hear that every member of our team you encountered contributed to your experience. Your generous comment that the entire team was “just great” is a wonderful compliment and will be shared with our Heartists as encouragement to continue creating warm and memorable experiences. We are also delighted that you enjoyed the recognition extended to you as an ALL Accor Platinum member, including your room upgrade, and that your stay felt like a true five-star experience. Thank you once again for your kind recommendation and for choosing Sofitel Krabi. We sincerely hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JD’, Sawasdee Kha. Thank you for taking the time to share such detailed feedback following your five-night family stay with us. While we are pleased to know that you appreciated the beauty of our resort, gardens, spacious swimming pool and luxurious surroundings, I am sincerely sorry that your experience was affected by the issues you encountered with the room environment. Please accept our apologies for the inconvenience caused by the unexpected odors in both rooms. We fully understand how disruptive this must have been, particularly when travelling with your family. I am also sorry that the refurbishment and associated decorating works resulted in a paint smell that affected your enjoyment of the resort. We appreciate that having to leave the hotel to escape the smell was far from the relaxing experience you had anticipated. I am pleased that our Hotel Manager, John, was able to assist with the room move, although I regret that the alternative room did not fully resolve the situation and was smaller than your original accommodation. Your feedback has been shared with the relevant teams as we continue to carefully manage our ongoing refurbishment works and minimise any impact on our guests. We truly value your comments and are grateful for your recognition of the efforts made by our team despite the challenges you experienced. As an ALL Accor Gold member, your feedback is particularly important to us, and we sincerely regret that your stay did not reflect the high standard and comfort we strive to provide. Thank you once again for sharing your experience. We hope that, should you consider returning to Sofitel Krabi in the future, we will have the opportunity to restore your confidence in us and provide the relaxing and memorable family stay you originally anticipated. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'MD', Sawasdee Kha. Thank you very much for sharing your thoughtful feedback following your family stay with us. We are delighted to know that your experience was comfortable, seamless and enjoyable, and that you appreciated the quality, cleanliness and welcoming atmosphere of your accommodation. We are also pleased to see your excellent ratings for our breakfast, Heartists, check-out, Wi-Fi and overall experience, as well as your 10/10 recommendation. We sincerely appreciate your constructive comments regarding our recreational activities. We understand that, when staying at a resort, having a wider selection of complimentary activities can further enhance the experience, particularly for families. Your suggestion is valuable, and we will share it with the relevant team for consideration as we continue to develop our activities and guest offerings. Thank you once again for choosing Sofitel Krabi Phokeethra Golf & Spa Resort and for your loyalty as an ALL Accor Classic member. We hope to have the pleasure of welcoming you and your family back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort