Sofitel Krabi Phokeethra Golf & Spa Resort Hotel 5 stars

Customer review rating 4.5/5 5,613 reviews

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Sofitel Krabi Phokeethra Golf & Spa Resort
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Hotel extras

  • The largest swimming pool in Thailand with a surface area of 7000 sqm.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Charters luxury speedboats with captain licenses in Krabi

  • Wide range of culinary choices available including specialties from an Indian master chef

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Tennis
  • Beach and water sportsPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Krabi Phokeethra Golf & Spa Resort

200 Moo 3 T.Nongtalay
A.Muang Krabi
81180
krabi
thailand

Tel: +6675627800

Fax: (+66)75/627899

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRABI INTL. AIRPORT At 35km / 21.75 miles

GPS :8.063054, 98.746089

Our accommodation(s)

Each of the 276 spacious rooms and suites, ranging in size from 45m² to 150m², combines beauty and simplicity with natural wooden teak floors and luxurious exotic Thai furnishings. Watch the sun as it sets over the ocean from your balcony.

SUPERIOR ROOM, 1 King size bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Single beds, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Pool and Sea side

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: Garden View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Family Room, 1 King bed, triple bunk beds with private balcony.

  • Max. number of persons: 5
  • Area: From 54 / 581 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, Club Millésime Access, 1 King Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, Club Millésime Access, 2 Single Beds, Private Balcony

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, Club Millésime Access, 1 King Bed, Pool and Sea Side

  • Max. number of persons: 4
  • Area: From 54 / 581 sq ft
  • Views: Garden View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

MAYA

Type of cuisine: International

Maya serves local Thai and international cuisines in an air conditioned room or alfresco on the terrace. Delights include a delicious international buffet breakfast with live cooking stations, and an a la carte menu for lunch.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RISTORANTE VENEZIA

Type of cuisine: Gourmet

Venezia brings you the taste of Italy with home-style classics and contemporary dishes. Watch chefs cooking at an open kitchen, and order pizzas cooked in a traditional wood-fired oven. Dine in air conditioned comfort or on the pool view terrace.

Menu (PDF) Cocktail menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WHITE LOTUS

Type of cuisine: Regional

White Lotus serves authentic Thai and Indian delicacies. Diners can discover exquisite Thai cuisine served in a beautiful setting or order delicacies cooked to perfection by our resident Indian chef.

Menu (PDF) Cocktail menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KOH PODA RESTAURANT AND POOL BAR

Type of cuisine: International

Located within the largest free form swimming pool in Thailand, our swim-up pool bar serves an enticing selection of light lunches, exotic cocktails, blended juices, and ice cold beers.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXPLORER BAR

Non contractual photo

Our elegant bar is the perfect place for relaxation, day and night. Guests can savour aperitifs, after dinner cocktails, and tasty tapas treats in comfort while listening to live music. Explorer Bar is available for private parties.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KOH PODA POOL BAR

Non contractual photo

Enjoy a relaxed day at our spectacular lagoon-style pool. Swim up to Koh Poda for a freshly blended juice, exotic cocktail, or an ice-cold beer.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 365

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Krabi Phokeethra Golf & Spa Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,613 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,325 reviews

nice staffs, comfortable bed

Customer review rating 4.5/5

Tanya R. Families - 23/11/2020 Confirmed reviews ALL

Impress with the hotel staffs at all level

Bonjour ‘TR’, Thank you very much for staying with us during your recent trip to Krabi and for taking time to post this review. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by services from our dedicated ambassadors and the comfortable bed. Your satisfaction means a world to us. Please rest assured that I will personally pass your warm compliments to the entire team, as this will be highly motivating for them. Look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Great staff, beautiful hotel with great facilities.

Customer review rating 4.5/5

Anonymous Families - 17/11/2020 Confirmed reviews ALL

We wish we could stay a little longer. Only 2 nights that we stay here with my son, we would give the score 10/10 to customer services team, especiallyk Khun Bella, khun Bee and Khun Gate for all the info around the area. The only thing that stop me in giving 10/10 score is the food in Italian restaurant. Didn’t like any dishes!

Bonjour ‘CK’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this review. We are happy to know that you appreciated our resort ambience, facilities and services from our dedicated ambassadors. Please rest assured that I will personally pass your kind words of praise to Khun Bella, Khun Bee, and Khun Gate, as this will be highly motivating for them. Nevertheless, your feedback about the food at our Italian restaurant, breakfast and Wifi experiences is appreciated. It has been noted and shared to our management team in each of particular departments. Please accept our apologies for the inconvenience caused and be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Again, thanks for your feedback. We are sorry that we let you down in certain areas for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good location

Customer review rating 4.5/5

Anonymous Families - 16/11/2020 Confirmed reviews ALL

Great location, good room and pool activities are very interesting while breakfast foods, club benefit and the communications between staffs (restaurant & front) shall be improved.

Bonjour ‘WP’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this review. We are disappointed to read that whilst you enjoyed some great aspects of our resort, it was not completely to your liking. Glad to know that you appreciated our location, the room and the pool activities. Nevertheless, your feedback about breakfast experience, club’s benefit and communications between ambassadors has been noted and shared to our management team in each of particular departments. Please accept our apologies for the inconvenience caused and be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Again, thanks for your sharing your experience. We are sorry that we let you down in certain areas for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Excellent stay but......

Customer review rating 4.5/5

Kevin H. Couples - 15/11/2020 Confirmed reviews ALL

Beautiful hotel with an impressive welcome from staff who were exceptionally pleasant. Very good breakfast and amazing swimming pool. You only let yourself down by providing poor internet service and wanting to charge extra for increased bandwidth. This fact alone would mean that I would not stay with you again.

Bonjour ‘KH’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this review. We are disappointed to read that whilst you enjoyed some great aspects of our resort, it was not completely to your liking. Glad to know that you had an excellent stay with us and that you appreciated our resort ambience, ambassadors, breakfast and the gigantic pool. Nevertheless, your feedback about Wifi experience has been noted and shared with our IT manager and the management team in order to achieve further improvements. Please accept our apologies for the inconvenience caused and be assured that we take your feedback seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Again, thanks for your sharing your experience. We are sorry that we let you down in certain areas for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

The most valuable experience here

Customer review rating 4.5/5

Montira S. Couples - 12/11/2020 Confirmed reviews ALL

This is the perfect place that I ever had in my life. Everything here are perfect!! Many activities there to spending time.

Bonjour ‘MS’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this wonderful review. We are very happy to read that you had an enjoyable stay with us and that you were satisfied by our activities. Your satisfaction means a world to us. Please rest assured that I will personally pass on your compliment to the entire team, as this will be highly motivating for them. Again, thank you very much for sharing your experience. We cannot wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Excellent Service, great facilities

Customer review rating 4.5/5

Koon Families - 11/11/2020 Confirmed reviews ALL

Nice comfortable room. Great services and facilities. Beautiful surroundings.

Bonjour ‘KP’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this wonderful review. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. We cannot wait to welcome you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good stay

Customer review rating 4.5/5

Paikit H. Families - 11/11/2020 Confirmed reviews ALL

Great facilities, friendly staffs

Bonjour ‘PH’, Sawasdee Kha... Thank you very much for staying at Sofitel Krabi Phokeethra Golf & Spa Resort and for sharing this wonderful review. We are happy to know that you and your family had an enjoyable stay with us and that you were satisfied by our facilities and services. Your satisfaction means a world to us. We will share your feedback with the entire team, as this will be highly motivating for them. Again, thanks for sharing your experience. We look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort

Dificult times, but well organised

Customer review rating 4.5/5

Thor R. Couples - 11/11/2020 Confirmed reviews ALL

We especially enjoyed the service at Club Millesime with Khun Bee and Khun Bella The large pool allowed good swimming The beach is across the street, so we did not spend much time there

Bonjour ‘TR’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this review. We are very happy to read that you enjoyed the overall stay and appreciated our gigantic pool and services from our dedicated ambassadors at Club Millesime. Please rest assured, that I will personally pass your warm compliments to Khun Bee and Khun Bella as this will be highly motivating for them. Once again thank you for sharing your experience and look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort

Good stay

Customer review rating 4.5/5

Akrayuth S. Couples - 07/11/2020 Confirmed reviews ALL

Exterior decoration, landscape and southern Thai food at Maya restaurant were very nice. However, in room decoration and facilities were out of date and looked like the 2 or 3 stars hotel.

Bonjour ‘AS’, Thank you very much for visiting our beautiful resort during your trip to Krabi and for taking time to post this review. Glad to know that you appreciated our resort ambiance, and the Thai food at Maya restaurant. Nevertheless, sorry to read that your room experience did not meet your expectation. Please accept our apologies for any inconvenience caused. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Your feedback has been well noted by our management team and will take into consideration for our future refurbishment plan. Once again, thanks for your feedback. We are sorry that we let you down in certain area for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good Stay

Customer review rating 4.5/5

Pornpassorn P. Families - 04/11/2020 Confirmed reviews ALL

Excellent service starts from the booking, reservation and concierge. The place is nice & clean, comfortable. Kids facilities is great which is good for family with young children. The hotel provided a short boat trip that we love it as well. Not much food selections in the hotel during stay but overall is alright. It’s a bit too hot to sit by the pool in a day, wish there’s more shade to rest or chill out near by the pool. However, we were very happy with the stays.

Bonjour ‘PT’, Thank you very much for staying with us during your trip to Krabi and for taking time to post the review. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our services, kids’ facilities and the boat trip. Nevertheless, your feedback about the food and pool experience is well noted. Please rest assured that I will personally address this with our Management team order to achieve further improvements. In the meantime, your kind words of praise for our team is highly appreciated. We will pass your compliments to Khun Poppy, Khun Tata and Khun Al at Concierge desk, to let them know that they have been recognized, as this will be highly motivating for them. Look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good for family as well

Customer review rating 4.5/5

Chotika T. Families - 28/10/2020 Confirmed reviews ALL

I and my family enjoyed stay here a lot.. just want more variety of breakfast Anyway I love to get back again

Bonjour ‘CT’, Thank you very much for taking time to share this review. Glad to read that you and your family had an enjoyable stay with us and were satisfied by our facilities and services. Nevertheless, your feedback about the breakfast experience is appreciated and noted by our Food and Beverage Manager who will discuss the matter with his team promptly. Once again, thanks and we look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Not impressions

TripAdvisor rating 4.5/5

p0ngsita Couples - 28/10/2020 TripAdvisor review

Not impressions. Last time I very impressed when I stay here. Now water is not clear. And breakfast same menu everyday all stay. I don’t want to go to Sofitel Krabi Phokeethra Golf Resorts & spa anymore.

Bonjour p0ngsita, Sawasdee Kha Thank you for taking the time to review your recent stay at our hotel in TripAdvisor. We apologize that you did not enjoy your stay with us. Please rest assured that we take your comments seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. Your feedback about the breakfast experience is appreciated and noted by our Executive Chef who will discuss the matter with his culinary team promptly. In addition, we regret to read about your unfortunate disappointment on the water issue. Given the serious nature of your comments, we undertook an investigation and found that we encountered an unexpected water system challenge and our Engineering team fixed it as fast as possible. We are sorry that we did not provide you the information about the slight discoloration after the maintenance work. This was a natural discoloration and is not harmful in anyway. Normally our Housekeeping team would attend to all rooms to run the taps to make sure that this discoloration disappears. Please accept our apologies for the inconvenience caused. Once again, we are very sorry that we let you down for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you will give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Perfect stay

Customer review rating 4.5/5

Roy Families - 27/10/2020 Confirmed reviews ALL

I stayed 3 nights at Sofitel Krabi with my wife and daughter and we had a wonderful time there. We had a small incident on the check-in day, but staffs were excellent afterwards and it was enough to make us forget about the incident. All the employees in the club lounge, kids club, restaurant, activity desk and front desk were hospitable and made us feel very comfortable during our stay. The hospitality of Bella in the club lounge was especially great. I think we will be back there.

Bonjour ‘HS’, Thank you very much for taking time to post this wonderful review. It is a real pleasure to know that you and your family had an enjoyable stay with us and were satisfied by the services from our dedicated Ambassadors. I will personally pass your kind compliments to Khun Bella and the entire team, as this will be highly motivating for them. Nevertheless, we are sorry to read about an inconvenience caused upon checking in but glad to know that our team had rectified the issue promptly. Once again, thanks for sharing your experience. We look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

spacious and clean room

Customer review rating 4.5/5

Jug Friends - 27/10/2020 Confirmed reviews ALL

A bit far from town, but quiet. The room is clean and nice. the pool is very large and relax. The food is very good

Bonjour ‘JW’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post this review. We are very happy to read that you had enjoyed the overall stay and appreciated the room, the pool and the food. Nevertheless, in relation to our location, please be advised that we are purposely located away from the busy tourist towns as we are a holiday resort. We do however provide a shuttle bus daily to Ao Nang in order for our guests to explore the tourist precinct and to see the other side of Krabi. Maybe this option was not explained by our team – we are very sorry if this is the case. In addition, your feedback about checking in and breakfast experiences has already been noted and shared with the management team for each of the particular departments in order to achieve further improvements. Once again thank you for sharing your experience. We look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

facility are good. beach are not nice.

Customer review rating 4.5/5

Tanakorn Families - 27/10/2020 Confirmed reviews ALL

hotel facility and rooms are nice and comfortable. swimming pool is very huge for family. garden are nice and huge. down size is beach are are not nice.

Bonjour ‘TJ’, Thank you very much for staying with us during your recent visit to Krabi and for sharing your positive review. We are happy to know that you and your family had an enjoyable stay with us and that you were satisfied by our services and facilities in particularly the room, the swimming pool and the garden. Nevertheless, your feedback about Thai food experience is appreciated and noted by our Food and Beverage Manager who will discuss the matter with the team promptly. In relation to the beach, please be advised that it is normally cleaned by our sports team every day. Of course, the conditions can change during the day with the tides, however on most occasions this public beach is very well maintained by us for the enjoyment of our guests. Once again, thanks for sharing your experience and we look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Great Facilities

Customer review rating 4.5/5

Ivar S. Friends - 25/10/2020 Confirmed reviews ALL

Big hotel with alot of resources. Huge swimming pool and many activities on land and in pool. Makes up for not being directly on the beach. Rooms big and service good. But the Italian restaurant experience was poor. We ordered the set menu which took 2 hours to complete the 5 courses. Our group was 10 but they should have been better prepared for a set menu which they offered with free coupons.

Bonjour ‘VS’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post the review. Glad to read that you enjoyed your overall stay with us and were satisfied with our facilities and services. Nevertheless, your feedback about the Italian restaurant experience is appreciated and noted by our Food and Beverage Manager who will discuss the matter with his team promptly. Please accept our apologies for any inconvenience caused and be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. Once again, thanks for the feedback. We are look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good service

Customer review rating 4.5/5

Ramida Friends - 24/10/2020 Confirmed reviews ALL

I like K May and the bartender who are very good servicer. Mocktail drinking is very good. Also, I like K Ann? She is a reception. She took care me very well and supported the good information during Paotung app is out of order!!

Bonjour ‘RK’, Thank you very much for staying with us during your recent visit to Krabi and for taking time to post the review. We are very happy to read that you have enjoyed the overall stay and loved our mocktail. I will personally pass your kind compliments to Khun May and Khun Air to let them know that they have been recognized, as this will be highly motivating for them. Once again thank you very much for your feedback and look forward to welcoming you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Good Stay, nice stuff

Customer review rating 4.5/5

Oy Families - 22/10/2020 Confirmed reviews ALL

Nice and clean hotel, family room is super good its perfect fit with all the kids especially the family that got 2more kids. Nice Kid club and kindly stuff.

Bonjour ‘SC’, Thank you very much for staying with us during your recent visit to Krabi and for sharing your positive review. Glad to know that you and your family had an enjoyable stay with us and that you were satisfied by our services and facilities in particularly the family room and the kids club. Nevertheless, your feedback about breakfast experience is appreciated. It has been shared to our Food and Beverage Manager who will discuss the matter with the team promptly. Please accept our apologies for any inconvenience caused and be assure that we take such feedback seriously, as we are always working on better ways to deliver service to our guests. Once again, thanks for sharing your experience and we look forward to welcoming you and your family back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Excellent service and quality of staff

Customer review rating 4.5/5

Issara H. Couples - 16/10/2020 Confirmed reviews ALL

I have stayed one week at Sofitel Phokeethra, and I had a lovely time there. Staff was particularly nice. I loved your concierge staff/service, who kindly organized a very nice luxury escape trip to Koh Hong Island. Boat ride was very enjoyful. Fitness is particularly good, with nice sauna and hamman. Spa was amazing, I went there two times with my girlfriend. Exceptional massage rooms, along with Jacuzzi and Herbal Steam rooms. Breakfast is very good.

Bonjour ‘IS’ Thank you very much for sharing your wonderful review. We are very happy to read that you had an enjoyable stay with us and that you were satisfied by services from our dedicated Ambassadors, the Hong island trip, the facilities, and the breakfast. Your satisfaction means a world to us. Please rest assured, I will personally pass your kind compliments to Khun Al and Khun Poppy to let them know that they have been recognized, as this will be highly motivating for them. Once again thank you very much for your feedback. We cannot wait to welcome you back to our beautiful resort. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

Well swimming pool

Customer review rating 4.5/5

Trirat Families - 13/10/2020 Confirmed reviews ALL

Staff have good service, swimming is good as expected, while breakfast is not good, line buffet don't have more foods and not delicious like other five stars hotel. Also in the room don't have toothpaste and toothbrush.

Bonjour ‘TC’, Thank you very much for visiting Sofitel Krabi Phokeethra Golf & Spa Resort and for taking time to post this review. We are disappointed to read that whilst you enjoyed some great aspects of our resort, it was not completely to your liking. Glad to know that you appreciated services from our dedicated ambassadors and the gigantic pool. Nevertheless, your feedback about breakfast experience and in-room amenities have been noted and shared to our management team in each of particular departments. Please accept our apologies for the inconvenience caused and be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Sofitel Krabi and we are disappointed when sometimes we don’t get it quite right. In relation to the credit card refund, please be advised that the hotel refunded the money to your credit card upon checking out promptly. However, it will take around 3-7 days to receive the money due to the bank process. Again, thanks for your feedback. We are sorry that we let you down in certain areas for this stay. Hopefully this experience will not impair your trust in Sofitel Krabi and we sincerely hope that you give us another opportunity to better serve you again in the future. Yours sincerely, Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.

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