Name: Mercure Krakow Fabryczna City - ALL
Address: Fabryczna 13, CRACOW, 31-553, PL
Telephone: +48123951400
Rating: 4.7

Mercure Krakow Fabryczna City

Hotel for travellers looking for local and authentic experiences

Hotel Mercure Kraków Fabryczna City is located in historic buildings renovated from the former Polmos State Vodka Factory. This place, with almost 100 years of history, is part of the impressive Fabryczna City complex, which due to its size is called a city within a city. The four-star Mercure hotel, with comfortably furnished, spacious rooms and suites, gives each element of the decor a unique character, reflecting its exceptional location.

The Fabryczna City complex is located between two main communication arteries of Krakow, which allows for easy access from all directions. John Paul II International Airport in Balice is 20 km away. Convenient location and proximity to tram and bus stops allows you to quickly reach the most important attractions of the city, access to the Main Market Square and Kazimierz is only 10 minutes, Tauron Arena 5 minutes, Krakow Expo 10 minutes and ICE Krakow 15 minutes.

Guests enjoy complimentary access to CIAO Fitness & More. The complex also includes CKF_13 Conference Center, Muzeum Fabryka Wódki, the Cook Club culinary studio, 4 restaurants, a café and the Nowa Wytwórnia brewery.

In the spirit of Mercure, discover the history of the former vodka factory, regional flavors at Destilo restaurant and unique spirits at Utopia bar. Enjoy the complex’s many attractions. #DiscoverLocal — says the hotel’s general manager

Joanna Chwastek Pluta, Hotel Management

Hotel extras

Rooms and apartments with kitchenettes available for families and longer stays
Access to Cia/o Fitness & More: gym, swimming pool, salt cave, saunarium
restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Nowa Wytwórnia brewery, cafe
Green Key Certificate - Eco Responsibility and Sustainable Development
Vodka Factory multimedia museum *additional fee; tasting included in the admission price

Our accommodation(s)

Room

Standard Room with 1 queensize bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room with 1 double bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Superior Room with 1 double bed and sofa

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Junior Suite

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Superior Suite with 1 kingsize bed and sofa

5 pers. max
60 m² / 645 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Executive Suite with 1 kingsize bed and sofa

5 pers. max
108 m² / 1162 sq ft

Bedding 1 x Double sofa bed(s)

See availabilities

Room

Standard Room with 1 queensize bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOW
Poland

GPS:50.062553, 19.973801

+48 12 395 14 00

+48 12 395 14 01

KRAKOW OLD TOWN

Railway station

Access: 3 km / 1.86 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

Wawel Royal Castle

Tourist attraction

Main Market

Tourist attraction

KRAKOW TAURON ARENA

Sports centre

MUSEUM VODKA FACTORY

Museums

Park of Polish Aviators

Park

Fabryczna Passage 13

Restaurant and cafe district

Kazimierz Mall

Shopping centre/mall

M1 Shopping Centre

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

DESTILO

The DESTILO restaurant is one of five unique gastronomic concepts of the Fabryczna City complex. In the morning it serves a delicious buffet breakfast with a wide selection of local products, in the evenings - modern regional and international cuisine.

FABRYCZNA 13 BAR

Traditional alcoholic beverages and local snacks can be found in bar FACTORY 13 - an ideal place for afternoon coffee or tea whose flavor and aroma will recall the old days of Polmos and Old Distillery.

Breakfast

DESTILO restaurant invites you to breakfast service every morning. It serves traditional buffet with a wide range of local products enriched with specialties prepared according to the Chef's recipes

Pool

Enjoy free access to the outdoor fitness area, pool, saunas and salt cave at CIAO Fitness&More. Check the schedule at the hotel or at the CIAO Fitness&More reception. Access to the gym and sauna area is available from age 15.

Fitness center

Enjoy free outdoor Fitness area, swimming pool, saunas and salt cave at CIAO Fitness&More. Check schedule at hotel and at CIAO Fitness&More reception. Entry to gym and sauna area is permitted from age 15.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 800 m² / 8611.12 sq ft
Maximum seats capacity: 700
Maximum capacity for banquets: 480

Find out more

Weddings

The complex can accommodate weddings for up to 500 people. Organizers also have a choice of 4 wedding halls for 150 to 200 people and the possibility of using outdoor space and working with a qualified wedding planner.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5 1,494 reviews

Peter H. Business - 11/9/2026 Confirmed reviews ALL

Comfortable stay, as usual.

Dear Peter, Thank you for sharing your feedback. We are pleased to know that you had a comfortable stay at Mercure Kraków Fabryczna City. It is our pleasure to provide our guests with a welcoming and pleasant experience. We look forward to welcoming you back in the future. Kind regards, Mercure Kraków Fabryczna City Team

Nina V. Families - 11/8/2026 Confirmed reviews ALL

Everything was nice

Dear Nina, Thank you very much for the positive review, we are so glad that our hotel was able to make your stay an enjoyable one. We look forward to welcoming you back again very soon. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Oisin M. Solo - 11/5/2026 Confirmed reviews ALL

Arriving at the hotel, Magda was very pleasant and friendly and spoke English well and got me settled in quickly. The hotel is very well maintained and was indeed a lovely place to stay. However, as with lots of hotels around the world these days, getting friendly and efficient staff is extremely difficulty and an advice to staff to smile would make their jobs and the guests stay much more pleasant.

Dear Oisin, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the overall condition and atmosphere of our hotel. It is particularly rewarding to know that Magda made such a positive first impression through her warm welcome, friendliness and professionalism. We will be sure to share your kind words with her. At the same time, we appreciate your observations regarding the service experience. Genuine hospitality, attentiveness and a welcoming attitude are essential elements of the experience we strive to provide. Your comments are valuable to us, and we will certainly share them with our team as a reminder of how much a friendly approach can contribute to our guests' comfort and overall satisfaction. Thank you once again for your kind recommendation and for choosing our hotel. We look forward to welcoming you back and providing you with another pleasant stay. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Alexandra S. Families - 11/3/2026 Confirmed reviews ALL

Great large room, junior suit, enough space for the family. Great bathroom and nice little kitchen. The pool is amazing if you do not go between 4pm-8pm as there is club and the only area left was the spa however kids from club were jumping in when we were already 10 adults in. So had to change our plans to go in the morning and cancel visit to town as the club was also running the evening after. Also we were told at the pool that only 1 pool is not available when all of them were full of training classes. Restaurant food was good, however when asked to swap mash potatoes to fries for kids we got a no reply and had to buy an extra side. Kids took dessert and the blueberries that came with the pancakes were fries and rotten. And when opening the balcony in the bedroom there was nails from previous guests on the floor.

Dear Alexandra, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated the spaciousness of your Junior Suite, its family-friendly layout, the bathroom and the convenience of the kitchenette. At the same time, we are sorry that several aspects of your experience did not meet your expectations. Regarding the swimming pool and wellness area, we would like to clarify that Ciao Fitness & More operates in accordance with Accor's „LOCAL, SHARED WITH CARE” concept, which promotes sharing local facilities with both hotel guests and the local community. The facilities are therefore not exclusively reserved for hotel guests, and information about this operating model is provided on our website and during the reservation process. We understand, however, that the high occupancy during organised classes may have affected your ability to enjoy the facilities as planned. An activity schedule is available to help guests plan their visits around the scheduled sessions. We also regret the experience you described in our restaurant, particularly regarding the service provided when requesting an adjustment to the children's meals and the quality of the fruit served. These are important aspects of the dining experience, and your comments will be shared with the relevant team. Furthermore, please accept our apologies for the shortcomings in the preparation and final inspection of your room. Attention to detail and ensuring that every room is properly prepared before our guests' arrival are essential standards we strive to uphold. Thank you once again for bringing these matters to our attention. Your feedback is important to us and helps us identify areas requiring further attention. We hope to have another opportunity to welcome you and your family and provide you with a much more enjoyable experience. Best regards, Karolina Gawryś Junior Deputy Front Office Manager | Młodszy Zastępca Kierownika Recepcji

Dominika S. Couples - 11/2/2026 Confirmed reviews ALL

We have received an upgrade, which was nice. However, the bed kept on moving apart even if when we fixed it in place, which somewhat spoilt the experience and the wellness was so busy later in the day that it was close to impossible to enjoy it for what it is supposed to be. Also, we were quite surprised that no EUR payments were accepted in the hotel what so ever and massages were impossible to pay with card. It was quite surprising since Mercure in a smaller city is more open to payments in EUR as well...other than that, the stay was quite nice.