Mercure Liege City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 718 reviews

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Mercure Liege City Centre - Image 1
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Mercure Liege City Centre - Image 4
Rue St Leonard 182, 4000 LIEGE, Belgium

Description

Hotel extras

  • Six impressive historic period rooms with natural daylight

  • Secure paid private parking with direct access to the hotel

  • Beautiful terrace and attractive gardens

  • Enjoy breakfast with healthy options and local specialities

  • Green Key label

Our accommodation(s)

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Hotel location

Mercure Liege City Centre

Rue St Leonard 182
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

Telephone
Fax +32 4 227 45 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LINIÈRE

Let yourself be charmed by our authentic and seasonal cuisine, served in a friendly bar a manger spirit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  718 reviews

TripAdvisor Rating  4.0/5  906 reviews

Mixed experience

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The hotel and room looked nice. The bed was comfortable. The restaurant and breakfast were good. However, unfortunately, it was very warm in the room. When I entered it was 27C. I turned on the a/c but it did not work properly. I waited an hour to see if the temperature would decrease but it only decreased to 26C. I reported this at the reception and I was told there was an issue with the a/c and that all the rooms had this issue and nothing could be done. This was not told to me upon checking in an hour before. It would have been of service if this had already been told at check-in because the problem must have been there then already.

Good stay as nearly always

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

Quiet and peaceful with no problems parking this week.

Dear M. P., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy that you were able to find parking spaces. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

Customer review rating 3.0/5

V. Business - Confirmed reviews ALL

My laundry items retuned without washing and without any explanation Requested explanation and we did not get feedback

Dear M. V., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The laundry must always be dropped off at reception before 9.00 a.m. so that it can be picked up clean by 4.00 p.m. We apologise for any inconvenience caused. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

So much potential

Customer review rating 1.5/5

Amanda Families - Confirmed reviews ALL

From the outside it’s a very pretty hotel and restaurant with a charming front yard. The Lobby works. It’s inviting, an open light space, but unfortunately the two men we spoke to in the lobby were quite rude at least not service minded at all. Not to mention if you’re arriving by car.. the parking is impossible. No space and the 3 charging spots were occupied by normal cars. Only one of them were used but to the guy in the reception there was nothing he could do. He just had a really bad attitude. Rooms were okay to the price I guess. Could use a bit of an upgrade. The restaurant is not worth a visit. We had a pasta with pesto and it literally tasted as if they dropped the salt container in it and the rest was just really boring. The eggs were okay but apart from that the breakfast needs some structure. Don’t think I’ll visit again unless they upgrade the place a bit.

Dear Miss M., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have upgrated all the Privilège and Superior room in the same line with the lobby. We are sorry to hear that the charging parking spaces were occupied by normal cars. We will try to find a solution in order to avoid this in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Generally okay but rooms could have been cleaner

Customer review rating 2.5/5

Pr Families - Confirmed reviews ALL

There are a number of things that could be better; 1. Drainage in the showers 2 towels in the gym 3. Cleanliness of the room, we found balls of dust under the sofa bed 4. The fridges could be better 5. Windows could be better to block out the noise from the road next to the hotel especially now with a tram line that runs on that same street 6. Receptionist could be more friendlier and helpful. It is not enough to tell a client that you don’t know if what the client asked for has been done, she did not even bother to check 7. In a family room accommodating 3 people, a je bottle of water is simply not enough 8. There is no body lotion available

Dear Mrs. Nthabiseng Pearl R., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

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Other web-users rate our hotel

  • 464 reviews 6.7/10 Location
  • 814 reviews 6/10 Room
  • 561 reviews 8/10 Service
  • 16 reviews 7.3/10 WiFi
  • 397 reviews 7.8/10 Breakfast
  • 230 reviews 6/10 Cleanliness
  • 17 reviews 3.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.