Aparthotel Adagio Access Hamburg

Customer review rating (ALL Rating) 4.4/5 215 reviews

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Aparthotel Adagio Access Hamburg - Image 1
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Muehlendamm 66a, 22087 HAMBURG, Germany

Description

ALLSAFE approved hotel

Hotel extras

  • Direct subway (U1/U3) connection to the old town of Hamburg city center and central station.

  • 900 m from Außenalster, one of the most beautiful jogging trails in Germany

  • Final and weekly room cleaning after the 7th night included, other services can be booked.

  • Parking limited directly in front

  • Airport Hamburg (HAM) 15 minutes by car (via Mühlendamm, B5 /B433) or public transport (U3/S1)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Aparthotel Adagio Access Hamburg

Muehlendamm 66a
22087 HAMBURG
Germany

GPS:53.5621273, 10.0253858

Telephone
Fax +49 4940 743251801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  215 reviews

Unable to cancel.

Customer review rating 1.0/5

Alex Business - Confirmed reviews ALL

We originally had 5 nights booked for work travel. Our travel plans changed, which we had notified the hotel of night one (well in advance of the 24hr required), and were told we were "unable" to cancel. It does appear that we still are being charged for the two nights we did not stay.

Dear Alex, We are sincerely sorry that your stay did not go as you had expected. We appreciate that you chose to stay with us. However, we regret to learn about the issues you faced regarding the cancellation of your last two nights. Our cancellation policy varies according to the accommodation type and booking platform, and we apologize for any inconvenience this may have caused. We also understand your concerns about the invoice. We will take your feedback into account and work on improving this for a better guest experience. If given the chance to regain your trust, it would be a great pleasure for us to offer you the wonderful experience our guests enjoy every day.

Excellent stay.

Customer review rating 5.0/5

Annie Families - Confirmed reviews ALL

It is possible to walk to the flat from the mainline station in less than half an hour, or by tube in 5 minutes + a short walk.The staff are very welcoming, with no exceptions. The cooking facilities in the flat are more than adequate for a short stay. It is all very clean and you will find everything you need in the kitchen drawers, including a tea towel and washing-up liquid. There are also complimentary Nespresso (or other brand) capsules; we had one per person per night, so do bring some along with you if you are a keen coffee drinker. The place is very quiet as it is set back a bit from the main thoroughfare. All positive, I would highly recommend it and stay there again.

Dear Annie, Please accept our thanks for your kind review regarding your stay. We are delighted to hear that you found our team welcoming and appreciated the cleanliness and well-equipped kitchen in your apartment. It's great to know that our quiet location and proximity to public transport made your stay even more enjoyable. Thank you for your suggestion regarding the coffee capsules. We will take it into consideration for future improvements. We appreciate the trust you have placed in us by choosing the Aparthotel Adagio Access Hamburg.

well located, the rooms are nice

Customer review rating 4.5/5

Franz K. Families - Confirmed reviews ALL

I liked the hotel very much and the staff was great, the only thing I did not like is that when I booked the rooms I asked the staff if I could leave a piece of luggage behind, since I was travelling with my family to the southern part of germany. I was told that they would normaly not do it but finally they said that it was ok. When I brought my piece of luggage they told me it was not possible and the Manager was rude to me implying that I was lying about what his staff told me earlier on about leaving my piece of luggage there. At the end the staff of the Novotel Alster where very friendly as allways and I left my piece of luggage there. Your Manager showed poor social skills and was for my standards rude to me.

We very much appreciate your comments regarding your stay at the Aparthotel Adagio Access Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Team Form Adagio Access Hamburg.

Well located, but horrible service / staff

Customer review rating 0.5/5

M.t. Couples - Confirmed reviews ALL

Hello, I booked the room with the Accor Application. But finally I paid more than the application showed me in my booking. And I also didn’t get perks as a accor member there as well. It was shown a welcome drink for example but this was also not available. Overall the hotel room was clean and in good condition but it’s good if the hotel ask you for a higher price than in the booking confirmation. Best regards

Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Access Hamburg. We are sorry that your experience did not meet your expectations. However, your statement is that you paid more than what was stated on the booking confirmation. That's not true. You have paid exactly the overnight price from your confirmation. Additionally you have to pay a culture and tourism tax to the City Hamburg. In your case, it was 2.14 euros. We explained that to you. Our receptionist also offered you a welcome drink in our public area. The Team from Adagio access Hamburg

Very nice apartment

Customer review rating 4.0/5

Pasi Couples - Confirmed reviews ALL

Almost everything worked, but we couldn't get the air conditioning to work.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Team from Adagio access Hamburg

Other web-users rate our hotel

  • 747 reviews 8.5/10 Location
  • 1,031 reviews 7.8/10 Room
  • 651 reviews 8.5/10 Service
  • 30 reviews 8.5/10 WiFi
  • 616 reviews 6.6/10 Comfort
  • 403 reviews 6.8/10 Cleanliness
  • 366 reviews 7/10 Breakfast
  • 311 reviews 9.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.