Aparthotel Adagio Access Hamburg

Customer review rating (ALL Rating) 4.6/5 715 reviews

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Description

Hotel extras

  • Direct subway (U1/U3) connection to the old town of Hamburg city center and central station.

  • 900 m from Außenalster, one of the most beautiful jogging trails in Germany

  • Final and weekly room cleaning after the 7th night included, other services can be booked.

  • Parking limited directly in front

  • Airport Hamburg (HAM) 15 minutes by car (via Mühlendamm, B5 /B433) or public transport (U3/S1)

Our accommodation(s)

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Hotel location

Aparthotel Adagio Access Hamburg

Muehlendamm 66a, Gate entrance Muehlendamm 62
22087 HAMBURG
Germany

GPS:53.5621273, 10.0253858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  715 reviews

Customer review rating 4.5/5

Helene C. Couples - Confirmed reviews ALL

Convenient to have a mini kitchen, shower hot and powerful, only downside was TV for English speakers was only news channels and no subtitles in English option, which was a shame as German films etc were all dubbed. If you don't bring a laptop you can't mirror so we suggest your library of things includes a dvd player and small library of DVDs? That would have been a fantastic option!

Dear Helene C., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our convenient location, cleanliness, and fantastic breakfast, as well as the helpfulness of our staff. We appreciate your suggestion regarding the television options for English speakers and understand how this could enhance the experience for our guests. Your input is valuable to us as we continually strive to improve our services. We hope to welcome you back soon. Adagio access Hamburg

Customer review rating 3.5/5

Inna B. Families - Confirmed reviews ALL

Would like to thank Natalja and Elena for great service and caring attitude! Their kind attention and advices made our stay safe and comfortable.

Dear Inna B., Thank you for your feedback. We appreciate your kind words about our staff, especially Natalja and Elena. Your satisfaction is our greatest reward and motivation. However, we would like to address any concerns you may have regarding your stay for a better experience in the future. We hope to welcome you again soon. Adagio access Hamburg

Customer review rating 4.5/5

Hardy G. Business - Confirmed reviews ALL

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Sehr geehrter Herr G., vielen Dank für Ihr positives Feedback zu unserer Einrichtung und der ruhigen Atmosphäre in den öffentlichen Bereichen. Es freut uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Adagio access Hamburg

Customer review rating 3.5/5

Daniel G. Business - Confirmed reviews ALL

Upon arrival the receptionist implied our room was an upgrade due to platinum status. It was not - the room was the smallest on the floor. the excuse was that it was a joined 'family ' room - i did not ask for this. I did ask if my daughters room would be nearby. thats all. No one seemed to acknowledge this, only that the conjoined room was better. After 7 nights with limited space for 2 people , it was frustrating. The only benefit, which redeemed the hotel was the free coffee and teas. The staff were friendly and the parking was great. But would ensure a larger room booked for the next possible stay.

Thank you for your feedback. We are pleased to hear that you appreciated our complimentary coffee and tea offering, the parking facilities, and the friendliness of our staff. At the same time, we would like to clarify a few points: You had booked two standard rooms and requested that they be located close to each other. Our standard rooms are exclusively located on the ground floor, and unfortunately, at the time of your arrival, no adjacent or connecting rooms in this category were available. As an Adagio access property, we generally do not offer complimentary upgrades—this also applies to Platinum members. However, as a gesture of goodwill, we made an exception in your case. We upgraded you to two Superior Studios on the highest floor (4th floor), thereby offering you not only a higher room category but also a location with a view. In addition, we provided you with two rooms featuring a connecting door to better accommodate your request for proximity—something that is typically considered more convenient than simply having rooms next to each other. Of course, these doors can be locked at any time. Against this background, we regret all the more that our efforts did not meet your expectations. All of our rooms, regardless of their individual layout, meet at least the minimum size of 20 m² as stated in the booking, which was also the case for your stay. We therefore find your comments regarding room size and allocation difficult to fully understand. Nevertheless, we take your feedback on board and wish you all the best for your future stays. Adagio access Hamburg

Customer review rating 4.0/5

Helinoro L. R. Business - Confirmed reviews ALL

The stay was very pleasant. The staff were extremely welcoming and helpful, providing valuable assistance whenever we encountered difficulties. We truly appreciated their support and professionalism. The room was slightly small, but overall, it was satisfactory and did not significantly affect our positive experience.

Dear Helinoro L. R., Thank you for sharing your pleasant experience with us. We are delighted to hear that our staff provided you with valuable assistance and that you appreciated their support and professionalism. We hope you will consider staying with us again in the future. We hope to welcome you back soon. Adagio access Hamburg

Other web-users rate our hotel

  • 720 reviews 9/10 Location
  • 939 reviews 7.6/10 Room
  • 735 reviews 9.1/10 Service
  • 22 reviews 8.8/10 WiFi
  • 547 reviews 6.3/10 Comfort
  • 401 reviews 7.5/10 Cleanliness
  • 299 reviews 8.2/10 Breakfast
  • 286 reviews 7/10 Value

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