Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 3,214 reviews

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Description

Hotel extras

  • 5 minutes direct subway connection to the city center and old town.

  • Modernly furnished, spacious and comfortable rooms with air conditioning, TV and free WIFI.

  • Two children up to 15 old stay and have breakfast free of charge in their parents' room.

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery.

  • Free wellness area with sauna, steam bath and fitness center.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO²

Modern furnishings and bright colors make the NOVO² restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,214 reviews

Customer review rating 4.0/5

Daniele D. Families - Confirmed reviews ALL

My compliments to Falk, high level guy at reception desk for Members

Dear Daniele D., Thank you for your kind words regarding your recent experience at our hotel. We are delighted to hear that Falk provided you with exceptional service at the reception desk. Your compliments will be shared with him and the team to encourage continued excellence. best regards Nadine Hoffmann T&C Managerin

Customer review rating 4.5/5

Sandeep P. Families - Confirmed reviews ALL

It was a good hotel for a family weekend getaway. Comfortable stay with easy access to city and local attractions.

Dear Sandeep P., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed your family weekend getaway. It is always our aim to provide a comfortable stay for our guests. We look forward to welcoming you back in the future. best regards Nadine Hoffmann T&C Managerin

Customer review rating 5.0/5

Martin I. Families - Confirmed reviews ALL

Very nice hotel and comfortable close to city centre

Dear Martin I., Thank you for your positive feedback regarding your stay at Novotel Hamburg City Alster. We are delighted to hear that you found our hotel comfortable and conveniently located near the city centre. best regards Your Novotel Hamburg City Alster Team

Customer review rating 5.0/5

Romy W. Families - Confirmed reviews ALL

Personal hervorragend

Sehr geehrte Frau W., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten und unser Personal Ihre Erwartungen erfüllt hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße Nadine Hoffmann People & Culture Managerin

Customer review rating 0.5/5

Ben N. Couples - Confirmed reviews ALL

Cleaning came at 8:30am, knocked and opened the door at the same time to open to door to my naked wife. I don’t understand why you would even do any room cleaning on a room when I was checking out that day because you would have to clean the room twice in one day. Why would you knock and open the door at the same time on a room that hasn’t been checked out that early in the morning. It’s perfectly reasonable for people on holiday to still be in bed at that time. A really terrible experience and a total neglect and breach of privacy.

Dear Ben N., We are deeply sorry to hear about the incident you described and sincerely apologize for the distress it caused. Please be assured that this is not in line with our standards and we fully understand how serious a breach of privacy this represents. Housekeeping staff are instructed to always knock and wait before entering, and it is unacceptable that your room was entered while you were still in it. We are reviewing this situation internally to ensure such an incident never happens again. We truly regret the negative impact this experience had on your stay and hope you will give us the opportunity to regain your trust in the future. best regards Your Novotel Hamburg City Alster Team

Other web-users rate our hotel

  • 1,417 reviews 8.9/10 Location
  • 1,768 reviews 7.7/10 Room
  • 1,597 reviews 9.1/10 Service
  • 19 reviews 7.3/10 WiFi
  • 1,354 reviews 8.6/10 Breakfast
  • 845 reviews 8.6/10 Cleanliness
  • 209 reviews 5.3/10 Amenities

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