Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 3,182 reviews

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Novotel Hamburg City Alster - Image 1
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Luebecker Strasse 3, 22087 HAMBURG, Germany

Description

Hotel extras

  • 5 minutes direct subway connection to the city center and old town.

  • Modernly furnished, spacious and comfortable rooms with air conditioning, TV and free WIFI.

  • Two children up to 15 old stay and have breakfast free of charge in their parents' room.

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery.

  • Free wellness area with sauna, steam bath and fitness center.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Telephone
Fax +49 40 39190190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Modern furnishings and bright colors make the NOVO2 restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,182 reviews

Customer review rating 5.0/5

Catalin P. Business - Confirmed reviews ALL

Nice stay, friendly staff, good food and close to the U-bahn.

Dear Catalin P., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our friendly staff, and found our location convenient. We look forward to welcoming you back in the future. best regards Nadine Hoffmann T&C Managerin

Customer review rating 2.5/5

Matias G. Business - Confirmed reviews ALL

The hotel is very well located, staff was helpful, room was large and friendly snd breakfast was decent. However, the bed was not double, but 2 separate beds, the 'gym' is barely a room for some cardio and worst of all was the cleaning - bathroom was not cleaned, water not provided, glasses and mugs left dirty and the highlight - the room left open and unlocked for a whole day. Unfortunately, reception merly said 'sorry' and that was it. Very dissappinting

Dear Matias G., thank you for your feedback. We are very sorry to read about your experience, especially regarding the housekeeping and the situation with your room – please accept our sincere apologies. May we kindly ask if these issues were reported to our team during your stay? We are always eager to react immediately and correct any shortcomings on the spot to ensure our guests have a comfortable stay. Regarding the bed setup, we would like to clarify that your reservation was made in the Twin category, which corresponds to a room with two separate beds. Nevertheless, we truly regret the inconveniences you experienced and appreciate your feedback, as it helps us to improve. best regards Your Novotel Hamburg City Alster Team

Customer review rating 5.0/5

Lorena D. S. Families - Confirmed reviews ALL

Very spacious room and nice hotel. U-Bahn station just a couple of steps away.

Dear Lorena D. S., Thank you for your positive feedback. We are delighted to hear that you enjoyed our spacious accommodations and convenient location near the U-Bahn station. Your satisfaction is our priority, and we look forward to welcoming you back in the future. best regards Nadine Hoffmann T&C Managerin

Customer review rating 4.5/5

Corinne C. Families - Confirmed reviews ALL

Love a Novotel Hotel… Central location, easy access to public transport, very comfy beds, rooms perfect, breakfast was lovely and had lots of options.

Dear Corinne C., Thank you for your wonderful feedback. We are delighted to hear that our central location, comfortable beds, and breakfast options met your expectations. It is our pleasure to provide a pleasant stay for our guests. We look forward to welcoming you back in the future. best regards Nadine Hoffmann T&C Managerin

Customer review rating 4.5/5

Carlos G. Families - Confirmed reviews ALL

The rooms were very nice and comfortable, it is well located and the staff friendly. A bit overcrowded at breakfast and complicated to take the elevators sometimes, too many people for just 2 lifts. In general the hotel is awesome and the spa is great

Dear Carlos G., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our rooms comfortable and appreciated our friendly staff. We acknowledge your feedback about the breakfast crowd and elevator access, and we will take it into consideration for future improvements. best regards Nadine Hoffmann T&C Managerin

Other web-users rate our hotel

  • 1,397 reviews 8.9/10 Location
  • 1,704 reviews 7.7/10 Room
  • 1,557 reviews 9.2/10 Service
  • 19 reviews 8.3/10 WiFi
  • 1,304 reviews 8.7/10 Breakfast
  • 819 reviews 8.5/10 Cleanliness
  • 216 reviews 5.4/10 Amenities
  • 86 reviews 7.7/10 Wellness Area

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