Novotel Hamburg City Alster 4.5 stars

Name: Hamburg Alster Family Hotel - Novotel - ALL
Address: Luebecker Strasse 3, HAMBURG, 22087, DE
Telephone: +4940391900
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 3,397 reviews

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Luebecker Strasse 3, 22087 HAMBURG, Germany

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Novotel Hamburg City Alster

Hotel that makes every moment matter

With its central location and the U-Bahn station right outside, Novotel Hamburg City Alster is the perfect base for your stay in Hamburg. Enjoy the comfort of a 4-star superior hotel in modern rooms and suites with free Wi-Fi. After the conference, business travellers can unwind in the sauna, while families will appreciate the children's play area. Novo2 welcomes you - the innovative Lounge Bar & Eatery concept at Novotel Hamburg City Alster.

The 4-star superior Novotel Hamburg City Alster welcomes you in the heart of Hamburg, between the Elbe and the Alster. The Außenalster is just a few minutes' walk away. The hotel has excellent connections to public transport and the motorway network. From our hotel, you can reach the city centre on foot in 15 minutes, even in typical Hamburg weather, with wellies and a Friesennerz. Or climb the Michel's 453 steps, then visit the Reeperbahn or the Landungsbrücken.

Hamburg, a lively port city in northern Germany, offers maritime flair, modern architecture and a vibrant nightlife. Discover the Elbphilharmonie, the harbor, charming neighborhoods, and diverse culture in this dynamic metropolis.

Welcome to Novotel Hamburg City Alster! We look forward to welcoming you to our beautiful Hanseatic city. Enjoy your stay, discover the diversity of our city and relax in our hotel with first-class service.

Rene YKEMA, Hotel Management

Our resources are limited. As a service provider, we are committed to the sustainable use of resources and at Novotel Hamburg City Alster, protecting global resources is therefore part of our philosophy. Our environmentally friendly actions help contribute to climate protection, and we also optimize our internal processes to set an example for our customers. You can help us by not having your room cleaned every day. ALL members also benefit from extra points. Skip The Clean with AccorHotels!

Hotel extras

5 minutes direct subway connection to the city center and old town.
Modernly furnished, spacious and comfortable rooms with air conditioning, TV and free WIFI.
Two children up to 15 old stay and have breakfast free of charge in their parents' room.
Novo2 welcomes you - the innovative combination of lounge bar & eatery.
Free wellness area with sauna, steam bath and fitness center.

Our accommodation(s)

Room

Standard room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Superior Room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Standard room with 2 single size beds and one single sofa bed

3 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Courtyard View or Garden View

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Room

MyRoom by Chiara & Kimberly: Kaffeebohne

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

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Room

MyRoom by Marco: Snapshot

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

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Suite

Superior Suite with 1 double bed and sofa

4 pers. max

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

See availabilities

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

+49 40 391900

+49 40 39190190

Railway station
Highway exit
Ferries
Helipad/aerodrome

U1 AND U3

Railway station

Access: 10 m / 0.01 mi

HAMBURG HBF

Railway station

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURG SUED

Highway exit

Access: 4 km / 2.49 mi 15 min drive

HAMBURG AIRPORT

Helipad/aerodrome

Access: 10 km / 6.21 mi 35 min drive

Taxi

25.00 € 25 EUR

TRAVEMUENDE

Ferries

Access: 60 km / 37.29 mi 1 hrs drive

ALSTERSCHWIMMHALLE

Sports centre

Access: 10 m / 0.01 mi

REEPERBAHN

Entertainment/theatre district

Access: 2 km / 1.24 mi 20 min walk / 5 min drive

Taxi

6.00 € 6 EUR

PLANTEN UND BLOMEN

Botanical gardens

Access: 2.5 km / 1.55 mi 15 min drive

CINEMAXX

Cinema district

Access: 3 km / 1.86 mi 10 min drive

HAMBURG. GESCHICHTE

Museums

Access: 3 km / 1.86 mi 10 min drive

MUSIKHALLE

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 15 min drive

HAMBURGER DOM

Amusement park

Access: 3 km / 1.86 mi 10 min drive

SPIELBANK HAMBURG

Casino

Access: 3 km / 1.86 mi 15 min drive

REEPERBAHN

Entertainment centre

Access: 3.5 km / 2.17 mi 15 min drive

EROTIC ART MUSEUM

Museums

Access: 3.5 km / 2.17 mi 15 min drive

ST MICHAELIS KIRCHE

Historic monument

Access: 3.5 km / 2.17 mi 15 min drive

REEPERBAHN

Tourist attraction

Access: 3.5 km / 2.17 mi 20 min drive

LANDUNGSBRUECKEN

Tourist attraction

Access: 4 km / 2.49 mi 15 min drive

ALTER ELBTUNNEL

Historic monument

Access: 4 km / 2.49 mi 15 min drive

RICKMER RICKMERS

Historic monument

Access: 4 km / 2.49 mi 15 min drive

SPEICHERSTADT

Historic monument

Access: 4 km / 2.49 mi 15 min drive

HAGENBECKS TIERPARK

Zoo

Access: 6 km / 3.73 mi 25 min drive

COLOR LINE ARENA

Art and Culture

Access: 8 km / 4.97 mi 25 min drive

SEA LIFE

Aquarium

Access: 75 km / 46.61 mi 1 hrs 5 min drive

ALSTER LAKE

Lake

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

STADTPARK

Wood/forest

Access: 3 km / 1.86 mi 15 min drive

ELBE

River

Access: 3 km / 1.86 mi 15 min drive

TIMMENDORFER STRAND

Beach area

Access: 60 km / 37.29 mi 1 hrs drive

ST PETER ORDING

Beach area

Access: 130 km / 80.79 mi 1 hrs 39 min drive

ST GEORG

Restaurant and cafe district

Access: 1 km / 0.62 mi 10 min drive

CITY CENTRE

Shopping district

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURGER STRASSE

Shopping centre/mall

Access: 2.5 km / 1.55 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

NOVO2

Modern furnishings and bright colors make the NOVO2 restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Meetings & Events

Number of Meeting Room: 11
Surface of the largest room: 240 m² / 2583 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 3,397 reviews

Julian M. Solo - 8/16/2026 Confirmed reviews ALL

I had a very pleasant three-night stay at Novotel Hamburg Alster. I was in Hamburg for a workout weekend with activities at several locations, and the hotel was a great base thanks to the easy U-Bahn and S-Bahn connections and its proximity to the city centre. The staff were very welcoming and friendly, breakfast was excellent, and the clean wellness area was a really nice bonus after a day of training. There were a couple of things that could be improved. The corridors can be quite noisy, and I could clearly hear doors slamming from my room. Housekeeping could also be a little more attentive: I found a small metal razor-blade holder from a previous guest on the coffee table, which had apparently been mistaken for an accessory. Overall, though, a good experience. I would happily stay here again.

Diego R. Couples - 8/14/2026 Confirmed reviews ALL

Familie T. Families - 8/14/2026 Confirmed reviews ALL

While the hotel is clean and follows Accor Novotel standards across Europe, the staff is most unfriendliest across other the continent. They do not smile, look like any one asking a question is offending them personally. There is no fridge in room, coffee & tea sachets are not refilled ever, and of course asking the staff for a creamer sachet only leads to me feeling like I asked for a golden egg, even after paying more than 1000€ for the stay! Also many many guests wondered where they can refill their glass water bottles. Other Novotels provide a water dispenser on every floor. Also no body lotion in rooms, and no, asking such unfriendly staff is not an option: too scared of being insulted again.

Eugen L. Families - 8/12/2026 Confirmed reviews ALL

We were generally satisfied with our stay at Novotel Hamburg. However, the room has a few downsides. The soundproofing is poor; when nearby room doors close automatically, the slam is very loud and vibrates through the walls and bed. Also, there was no mini-fridge in the room (unlike Novotel Berlin). Lastly, the lighting controls are poorly designed—it is almost an "all or nothing" system, making it hard to adjust the brightness.

Dear Eugen L., thank you very much for taking the time to share your detailed feedback and for rating your stay with 70 out of 100 points. We are pleased to hear that you were satisfied with your stay overall and appreciated our convenient location. At the same time, we are sorry that some aspects of the room did not meet your expectations. We particularly regret the noise caused by the automatic closing of neighboring room doors. We understand how disruptive this can be, especially at night, and will take your comments into consideration. Regarding the missing minibar/refrigerator, please note that these are now available only in selected room categories. If this is important to you, please feel free to mention it when making your next reservation and we will be happy to recommend a suitable category, subject to availability. We also appreciate your feedback regarding the room lighting. We understand that flexible lighting is important for creating a comfortable atmosphere and will share your comments internally. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay next time. best regards Nadine Hoffmann People & Culture Manager

Eric O. Families - 8/11/2026 Confirmed reviews ALL

Dear Eric O., Thank you for your kind words regarding our location, cleanliness, and the exceptional service provided by our staff. We take pride in accommodating our guests' needs and are delighted to hear that Tony and the breakfast team made your stay memorable. best regards Nadine Hoffmann People & Culture Managerin

Web-users rating

Other web-users rate our hotel

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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Hamburg City Alster, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Hamburg City Alster regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.