Customer review rating 4.5/5 9,677 reviews
ALLSAFE approved hotel
A direct U-Bahn connection takes you to the old town in just nine minutes
NEWLY renovated spacious rooms with air conditioning and cable TV
Two children can stay in their parents' room free of charge
Modern restaurant with Mediterranean and Hamburg cuisine
Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Pure relaxation! The sophisticated N'ROOM concept with its modern facilities appeals to both families and business travelers!
Standard room with 1 double bed and sofa
Superior Room with 1 double bed and sofa
Standard Room with twin beds
Standard Room with 1 double bed
MyRoom by Chiara & Kimberly: Kaffeebohne
Subject to availability
MyRoom by Marco: Snapshot
Subject to availability
Number of meeting rooms: 11
Maximum size: 240 m²
Maximum capacity: 220 people
Maximum banquet capacity: 100 people
100% genuine reviews from our guestsFind out more
Well organised, family friendly property
S Families - 07/09/2021 Confirmed reviews ALL
Well it strik me that this is our 12 year staying at this property and that we return every year is purely due to the friendly connection we made with the staff and the quality of service is good! I have to point out “ the quality of service is now dropping am truly sorry to say this despite Covid pandemic because we have stayed at another Accor property in Hamburg this year coz we could not book a room at your property as it was not open for “ non business! Small petty things did get into my nerves! A welcome note from the GM is always an appreciation that you welcome us again as guest ! We had a complimentary bottle of water “ suprise” no opener! Booked and confirmed it’s a family trip and did order a superior room sorely I have a teen needs soft drink! We have stayed at this property for 12 years now and minimum is a two nights but more than that every year since 2009 so I know what to expect in the minibar , this time it was a joke ! Please excuse it fir Covid ! One coke, one beer, two mineral water and a bottle of orange juice, that was it!! Again no opener to be found in the room! Well luckily my hubby is creative so he could open the mineral water bottle We were upgraded into a suite “ thank you so very much ” ! On the bed only one robe , we are a par mmh Einstein figure it out ! What I am saying is small petty issues that could be fixed prior to our arrival bear in mind we checked -in around 2000hrs! Bathroom “ normally” there are complimentary toiletries , the bathroom was “ bare” ! Nothing . So I thought to my self you have the All Accor Safety and intensified hygiene prevention measure label, how does it work out if there is no soap to wash my hands! Is that hygienic ! I have just stayed at another Novotel property in August , it’s a month ago and the complimentary toiletries are still offered ! I tried to read my reservation confirmation email to see may be you have informed me due to Covid some things are changed couldn’t see a note ! So I am sorry, for once in my travel life “ I felt we were NOT welcomed “ and it did bother me because I am paying it’s not because it was a free night . I was upset and walked down the reception and confronted the Receptionist whom we have known for a while now “ Rejeb” and told him we felt unwelcome this time! Well , he did apologise on behalf of the hotel but he can not change the easyness and frustration feelings I had! The 5th floor “ disinfectant “ dispenser was never replenish, had been empty from check in time to check out day ! One instance I had to move one disinfectant bottle from the reception and put it on the main entrance tabletop because it was empty and I could go on and on! We are only returning to this property because of the good relation bond we have made with some of the staff but I am not sure that will be the case in future. The GM Réne has to be proud of his team of staff , and it’s not because I know most of the staff but because the morale of your staff is incredible, top pros! Aline , Peter and the breakfast team work really hard and are kept on their toes , boy it was busy the weekend we were there and yet they do what they do best! Princess always a star , and Mr August behind the bar , they wirk magically those two! Well done you and you should be proud! Was nice seeing Marco since he moved to Berlin, we had a chat we him as well, nice lad! Rejeb at the reception is at always empathetic, easy reassuring person and welcomes all with professionalism and does know the hospitality industry well! The past year , the Covid pandemic has not been made it easy for the hospitality industry so we both customers ( guest) and you as the provider of the service gave to working together! It’s a two way, we rely on you and your survival rely on us customers! I am sorry if I have upset you with my review but this was from my side and what we experienced! Thank you and looking forward to visit !
Like the rooms and good service. Good location at metro.
Piet Business - 02/09/2021 Confirmed reviews ALL
Like the rooms and good service. Good location at metro. Good insulation from street noise
A few issues
Anonymous Couples - 31/08/2021 Confirmed reviews ALL
Before our stay we e-mailed the hotel for information about parking. We were informed by senior member of staff that there were plenty of parking avaiable. When we arrived the parking was full, and we spend an hour time to find parking. Not a great way to stay a weekend break. Worst pillow I have ever had in a 3 or 4 staff hotel. Thin and cheap.
Alles war wie gewünscht
Alex Families - 29/08/2021 Confirmed reviews ALL
It was a nice stay, the staff was very friendly, the room was cleaned alles was very nice
Well located,nice friendly and very helpfull staff.
Mr M. A. Solo - 25/08/2021 Confirmed reviews ALL
I could not understand why I had to ask for tea and coffee facilities in my room,also I had to ask for shampoo and gel for the washroom.I was told that this was due to Covid.My daughter went to the Novatel in Berlin on the 16Aug,and all the things that I had to ask for,(which are normally in my room)where there for her.
Our most recent 20 reviews
In partnership with TripAdvisor