Novotel Hamburg City Alster 4.5 stars

Name: Hamburg Alster Family Hotel - Novotel - ALL
Address: Luebecker Strasse 3, HAMBURG, 22087, DE
Telephone: +4940391900
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 3,279 reviews

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Luebecker Strasse 3, 22087 HAMBURG, Germany

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Novotel Hamburg City Alster

Hotel that makes every moment matter

The central location and subway station in front of the hotel make the Novotel Hamburg City Alster the perfect base in Hamburg. Enjoy the comfort in the modern rooms and suites of a 4 star hotel, including a desk and complementary WIFI. At the end of a conference in modern meeting rooms, business guests can relax in the sauna, while families can take advantage of the children's play area. Welcome to Novo2 - an innovative combination of bar lounge & eatery in your Novotel Hamburg City Alster.

The 4 star Novotel Hamburg City Alster welcomes you in the heart of the Hanseatic city between the Elbe and Alster rivers. The Alster Lakes are just a few minutes walk away. Excellent links to public transport and federal highways. From our hotel, you can walk to the city center in 15 minutes, even in Hamburg's bad weather, wearing rubber boots and an oilskin jacket. Or you can climb the 453 steps to St. Michael's Church and visit the Reeperbahn or the Landungsbrücken.

Hamburg, a lively port city in northern Germany, offers maritime flair, modern architecture and a vibrant nightlife. Discover the Elbphilharmonie, the harbor, charming neighborhoods, and diverse culture in this dynamic metropolis.

Welcome to Novotel Hamburg City Alster! We look forward to welcoming you to our beautiful Hanseatic city. Enjoy your stay, discover the diversity of our city and relax in our hotel with first-class service.

Rene YKEMA, Hotel Management

Our resources are limited. As a service provider, we are committed to the sustainable use of resources and at Novotel Hamburg City Alster, protecting global resources is therefore part of our philosophy. Our environmentally friendly actions help contribute to climate protection, and we also optimize our internal processes to set an example for our customers. You can help us by not having your room cleaned every day. ALL members also benefit from extra points. Skip The Clean with AccorHotels!

Hotel extras

5 minutes direct subway connection to the city center and old town.
Modernly furnished, spacious and comfortable rooms with air conditioning, TV and free WIFI.
Two children up to 15 old stay and have breakfast free of charge in their parents' room.
Novo2 welcomes you - the innovative combination of lounge bar & eatery.
Free wellness area with sauna, steam bath and fitness center.

Our accommodation(s)

Room

Standard room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Superior Room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Standard room with 2 single size beds and one single sofa bed

3 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Courtyard View or Garden View

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Room

MyRoom by Chiara & Kimberly: Kaffeebohne

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

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Room

MyRoom by Marco: Snapshot

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

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Suite

Superior Suite with 1 double bed and sofa

4 pers. max

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

See availabilities

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

+49 40 391900

+49 40 39190190

Railway station
Highway exit
Ferries
Helipad/aerodrome

U1 AND U3

Railway station

Access: 10 m / 0.01 mi

HAMBURG HBF

Railway station

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURG SUED

Highway exit

Access: 4 km / 2.49 mi 15 min drive

HAMBURG AIRPORT

Helipad/aerodrome

Access: 10 km / 6.21 mi 35 min drive

Taxi

25.00 € 25 EUR

TRAVEMUENDE

Ferries

Access: 60 km / 37.29 mi 1 hrs drive

ALSTERSCHWIMMHALLE

Sports centre

Access: 10 m / 0.01 mi

REEPERBAHN

Entertainment/theatre district

Access: 2 km / 1.24 mi 20 min walk / 5 min drive

Taxi

6.00 € 6 EUR

PLANTEN UND BLOMEN

Botanical gardens

Access: 2.5 km / 1.55 mi 15 min drive

CINEMAXX

Cinema district

Access: 3 km / 1.86 mi 10 min drive

HAMBURG. GESCHICHTE

Museums

Access: 3 km / 1.86 mi 10 min drive

MUSIKHALLE

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 15 min drive

HAMBURGER DOM

Amusement park

Access: 3 km / 1.86 mi 10 min drive

SPIELBANK HAMBURG

Casino

Access: 3 km / 1.86 mi 15 min drive

REEPERBAHN

Entertainment centre

Access: 3.5 km / 2.17 mi 15 min drive

EROTIC ART MUSEUM

Museums

Access: 3.5 km / 2.17 mi 15 min drive

ST MICHAELIS KIRCHE

Historic monument

Access: 3.5 km / 2.17 mi 15 min drive

REEPERBAHN

Tourist attraction

Access: 3.5 km / 2.17 mi 20 min drive

LANDUNGSBRUECKEN

Tourist attraction

Access: 4 km / 2.49 mi 15 min drive

ALTER ELBTUNNEL

Historic monument

Access: 4 km / 2.49 mi 15 min drive

RICKMER RICKMERS

Historic monument

Access: 4 km / 2.49 mi 15 min drive

SPEICHERSTADT

Historic monument

Access: 4 km / 2.49 mi 15 min drive

HAGENBECKS TIERPARK

Zoo

Access: 6 km / 3.73 mi 25 min drive

COLOR LINE ARENA

Art and Culture

Access: 8 km / 4.97 mi 25 min drive

SEA LIFE

Aquarium

Access: 75 km / 46.61 mi 1 hrs 5 min drive

ALSTER LAKE

Lake

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

STADTPARK

Wood/forest

Access: 3 km / 1.86 mi 15 min drive

ELBE

River

Access: 3 km / 1.86 mi 15 min drive

TIMMENDORFER STRAND

Beach area

Access: 60 km / 37.29 mi 1 hrs drive

ST PETER ORDING

Beach area

Access: 130 km / 80.79 mi 1 hrs 39 min drive

ST GEORG

Restaurant and cafe district

Access: 1 km / 0.62 mi 10 min drive

CITY CENTRE

Shopping district

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURGER STRASSE

Shopping centre/mall

Access: 2.5 km / 1.55 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

NOVO2

Modern furnishings and bright colors make the NOVO2 restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Meetings & Events

Number of Meeting Room: 11
Surface of the largest room: 240 m² / 2583 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 3,279 reviews

Philip L. Families - 7/5/2026 Confirmed reviews ALL

Dear Philip L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your grandchildren enjoyed the spacious accommodations and our breakfast offerings, as well as the friendliness of our staff. Your satisfaction is our priority. best regards Nadine Hoffmann People & Culture Managerin

Kathryn C. Families - 7/5/2026 Confirmed reviews ALL

Dear Kathryn C., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and your stay comfortable. Your feedback is greatly appreciated, and we hope to welcome you back soon. best regards Nadine Hoffmann People & Culture Managerin

Henrik K. Families - 7/3/2026 Confirmed reviews ALL

Dear Henrik K., thank you very much for your feedback and for highlighting the friendliness of our team as well as the quality of our breakfast. At the same time, we are very sorry to hear about the unpleasant smell of smoke in your room. Please accept our sincere apologies for this inconvenience. As a non-smoking hotel, this is certainly not the experience we want our guests to have. Thank you for bringing this to the attention of our team during your stay. We hope that appropriate action was taken immediately to improve the situation. Your feedback will also be shared with our housekeeping and management teams so that we can continue to monitor and address such issues promptly. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience next time. Nadine Hoffmann People & Culture Manager

Michel S. Solo - 7/3/2026 Confirmed reviews ALL

Dear Michel S., thank you very much for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations this time. Please accept our apologies for the inconvenience caused at check-in regarding the bed configuration. You should of course have received the room type as booked, and we regret that you had to return to the reception to clarify this. We also note your comments regarding the missing fridge/minibar in the room, the size of the gym, and your perception of the price level. Your feedback is very valuable to us and will be shared with the relevant departments for review. We hope that despite these points, you were still able to have a reasonably comfortable stay, and we would be pleased to welcome you again in the future for a better overall experience. best regards Nadine Hoffmann People & Culture Managerin

Katrine G. Families - 6/28/2026 Confirmed reviews ALL

Dear Katrine G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your time in the bar, your room, and at breakfast with your family. Your satisfaction is our top priority, and we look forward to welcoming you back soon. best regards Nadine Hoffmann People & Culture Manager

Web-users rating

Other web-users rate our hotel

1,390 reviews 9/10 Location
1,700 reviews 7.8/10 Room
1,582 reviews 9/10 Service
19 reviews 7.7/10 WiFi
1,299 reviews 8.8/10 Breakfast
825 reviews 8.6/10 Cleanliness
216 reviews 5.3/10 Amenities
10 reviews 9.3/10 Sustainability

395 reviews 9/10 Location
508 reviews 7.9/10 Room
502 reviews 9/10 Service
410 reviews 9/10 Breakfast
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45 reviews 5.1/10 Amenities

52 reviews 9.2/10 Location
136 reviews 7/10 Room
142 reviews 8.9/10 Service
70 reviews 8.6/10 Breakfast
47 reviews 8/10 Cleanliness
39 reviews 6.6/10 Food
15 reviews 5.1/10 Amenities

82 reviews 9/10 Location
130 reviews 8.1/10 Room
127 reviews 9.3/10 Service
77 reviews 8.9/10 Breakfast
59 reviews 8.9/10 Cleanliness
14 reviews 5.7/10 Amenities

23 reviews 9.2/10 Location
39 reviews 8.1/10 Room
48 reviews 9.4/10 Service
21 reviews 9/10 Breakfast
16 reviews 8.8/10 Cleanliness
7 reviews 5.3/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Hamburg City Alster, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Hamburg City Alster regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.