Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 3,227 reviews

Best price
guarantee
Novotel Hamburg City Alster - Image 1
Novotel Hamburg City Alster - Image 2
Novotel Hamburg City Alster - Image 3
Novotel Hamburg City Alster - Image 4
Luebecker Strasse 3, 22087 HAMBURG, Germany

Description

Hotel extras

  • 9-minute direct subway connection to the old town

  • NEWLY renovated, spacious, comfortable rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Welcome to Novo2 - an innovative combination of bar lounge & eatery

  • Fitness studio with sauna and steam bath, Early Bird breakfast from 4:30 a.m.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Telephone
Fax +49 40 39190190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO²

Modern furnishings and bright colors make the NOVO² restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,227 reviews

TripAdvisor Rating  4.1/5  1,464 reviews

Customer review rating 4.5/5

Justin J. Families - Confirmed reviews ALL

The person who checked us in was a fantastic. Friendly, efficient and nice. Good comfortable rooms and a pleasant stay.

Dear Justin J., Thank you for your positive feedback. We are delighted to hear that your experience met your needs and that our staff provided excellent service. Your kind words inspire us to maintain our high standards. We look forward to welcoming you back in the future. best regards Nadine Hoffmann T&C Managerin

Customer review rating 5.0/5

Abhishek A. Families - Confirmed reviews ALL

All good

Dear Abhishek A., Thank you for your positive feedback. We are delighted to hear that you enjoyed our perfect location and found our hotel accommodating for your family. It is great to know that you had easy access to the metro for your visit to the Christmas market. Mit herzlichen Grüßen Nadine Hoffmann T&C Managerin

Customer review rating 2.5/5

Jyh P. K. Families - Confirmed reviews ALL

No free water daily, only provide a bottle on first day. Ask the counter they referred to the restaurant/ bar and when asked bar they referred back to counter. I have to go far to a supermarket to buy water, despite the app says free water.

Dear Jyh P. K., Thank you for sharing your feedback. We are sorry to hear about the confusion regarding the daily water provision and the lack of clear guidance when you asked our team. This is certainly not the experience we want for our guests. We will review this internally to ensure better communication and a smoother experience for future stays. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a seamless experience next time. best regards Nadine Hoffmann T&C Managerin

Customer review rating 4.5/5

Manuela S. Business - Confirmed reviews ALL

Alles war gut.

Sehr geehrte Frau S., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu bieten. Mit herzlichen Grüßen Nadine Hoffmann T&C Managerin

Customer review rating 4.5/5

Joshua H. Solo - Confirmed reviews ALL

Easy to check in reception staff were lovely. Nice facilities like sauna on site. Wasn't overly happy as at one point i felt forced out if my room by cleaning staff so they could clean the room

Dear Joshua H., Thank you for your kind words regarding our staff and facilities. We appreciate your feedback about the cleaning schedule, and I apologize for any discomfort you experienced. We aim to maintain a balance between cleanliness and guest comfort during stays. best regards Nadine Hoffmann T&C Managerin

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,463 reviews 8.9/10 Location
  • 1,830 reviews 7.7/10 Room
  • 1,640 reviews 9/10 Service
  • 19 reviews 7.3/10 WiFi
  • 1,424 reviews 8.7/10 Breakfast
  • 886 reviews 8.5/10 Cleanliness
  • 210 reviews 5.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.