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Novotel Hamburg City Alster Hotel 4 stars

Customer review rating 4.5/5 9,415 reviews

ALLSAFE approved hotel

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Novotel Hamburg City Alster
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+ 12 Services

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Modern restaurant with Mediterranean and Hamburg cuisine

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Well-being
  • Boat excursions
  • Bike rack facilities (nearby)
Business services
  • 11 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 hamburg
germany

Tel: +4940391900

Fax: (+49)4039190190

Check-in from 15h00

Check out up to 12h00

  • U1, U3 :  U1, U3 LUEBECKER STR

  • S1, S21, S11 :  S1, S21, S11 BERLINER TOR

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM FUHLSBUETTEL At 10km / 6.21 miles

  • By plane

    LUEBECK At 60km / 37.29 miles

  • By boat

    TRAVEMUENDE At 60km / 37.29 miles

  • By helicopter

    HAMBURG AIRPORT At 10km / 6.21 miles

  • By car

    HAMBURG SUED At 4km / 2.49 miles

  • By train

    HAMBURG HBF At 1.5km / 0.93 miles

GPS :53.558731, 10.024762

Our accommodation(s)

Pure relaxation! The sophisticated N'ROOM concept with its modern facilities appeals to both families and business travelers!

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: International

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

NOVO² BAR

Open daily from 10AM to 1AM, the air-conditioned After Work Club is the perfect place to indulge in a spot of conversation with other guests. As a Premiere Sports Bar, we also show international sporting events and serve hot & cold snacks.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 240

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,415 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,361 reviews

Well located, good breakfast

Customer review rating 5.0/5

Jane Couples - 22/07/2021 Confirmed reviews ALL

The hotel is well located at a U-Bahn station with two U-Bahn lines and within walking distance to the inner city. The breakfast buffet is good, rooms nice and cleaning service good.

Dear Jane H., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Clean and modern rooms

Customer review rating 5.0/5

Michael Solo - 13/07/2021 Confirmed reviews ALL

As an Accor gold member I got upgraded to a suite. It was a very lovely and comfortable room. Thank you!

Dear Michael B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Good value for money

Customer review rating 4.5/5

Andew Business - 13/07/2021 Confirmed reviews ALL

Good enough.

Dear Andrzej B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Well located

Customer review rating 4.5/5

Anonymous Solo - 24/06/2021 Confirmed reviews ALL

Very Helpful personnel

Dear Philiniusen K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Good stay with your team hospitality !!!

Customer review rating 5.0/5

Ken J. Business - 30/05/2021 Confirmed reviews ALL

It is difficult for us to have a safe trip due to COVID19. However we need to keep our life and business as much as we can. I much appreciate Mr. Rene Ykema and all your team for me to have a nice and safe stay in Hamburg every time.

Good location, friendly staff

Customer review rating 4.0/5

Mads H. Couples - 28/10/2020 Confirmed reviews ALL

Good location on top of a Ubahn station and friendly staff. Well maintained rooms. There was no information on booking that wellness facilities were closed. Room also had no coffee making (this was included and mentioned in the booking), but we got it on request. We got a complimentary upgrade. BF is a bit old fashioned (white bread, no skimm milk etc). but there is a good selection of nice products.

Dear Mads H., thank you for choosing our Novotel Hamburg Alster during your stay in Hamburg and taking the time to tell us about your experience in our hotel. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Therefore we appreciate your sharing of your experiences. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Great value for money

TripAdvisor rating 4.0/5

KasperF46 18/10/2020 TripAdvisor review

Had a wonderful stay for 3 nights at Novotel City Alster. The suite was big and clean and everything worked. Breakfast had large variations to pick from and all from the staff was friendly. The hotel have undergrund parking for cars and is located next to u- bahn station so it is so easy to go around in Hamburg from the hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive feedback. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. It`s not easy, but we do our best! Thank you again for sharing your experience. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one.

Ever time enjoy and keep relax with your hospitality

Customer review rating 5.0/5

Ken J. Business - 12/10/2020 Confirmed reviews ALL

You will always prepare all for me to stay with peace of mind. Due to the influence of the coronavirus, you are striving to provide possible services even if there are restrictions. Everyday is important to me, and I thank the hotel team for making it happen.

Dear Kenta K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Very good stay, good team

Customer review rating 4.5/5

Heribert L. Business - 19/09/2020 Confirmed reviews ALL

The team as very efficient and caring, we were able to stay even an hour longer for check - out and the friendlyness was very good

Dear Heribert L., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Zentral

Customer review rating 4.0/5

K. T. Business - 14/09/2020 Confirmed reviews ALL

gut

Sehr geehrter Herr K., haben Sie vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass wir auch jetzt in den schwierigen Zeiten unsere Stammgäste dennoch von uns überzeugen können. Bezüglich Ihrem Hinweis bzgl. dem Saunabereich müssen wir Ihnen leider mitteilen, dass wir hier durch die Hygienemaßnahmen keine Möglichkeit sehen, den Bereich in naher Zukunft wieder zu öffnen. Wir bitten daher um Ihr Verständnis und hoffen, dass wir sobald wie möglich aber auch hier Lösungen haben werden. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Rene YKEMA General Manager

Hard beds and terrible check out

Customer review rating 2.0/5

Tord N. Families - 08/09/2020 Confirmed reviews ALL

The hotel is modern but has very hard beds. The worst part was check-out which took 30mins as there was only 1 member of staff working on a Sunday morning - an obviously busy time. This meant an annoying delay to our onward journey.

Dear Tord N., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rene YKEMA General Manager

Bedroom and bathroom are very comfy

Customer review rating 4.0/5

Mathieu Families - 25/08/2020 Confirmed reviews ALL

Very pleasant stay. Disappointed the restaurant was closed in the evening and that we had to pay an extra €3 per kids breakfast despite booking a room with breakfast included. The biggest disappointment was the quality of the breakfast: poor selection, very average quality of the items available, bad presentation. Despite the COVID-19 measure it is surely possible to make something much better.

Dear Mathieu D., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. We sincerely regret that your experience with the breakfast and especially with the quality did not meet your expectations. This definitely does not reflect on our standards. Please allow us to express our sincerest apologies. We`ll do our best, to show you a better Service on your next visit. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one. Sincerely, Rene YKEMA General Manager

New year

TripAdvisor rating 4.0/5

AnitaG2408 Couples - 04/01/2020 TripAdvisor review

Good service, good breakfast a lot to choice from, nice big rooms, very close to underground, clean rooms, close to centrum and train station, parking in garage under hotel. Restaurant, bar with good service.

Hallo anita, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

great stay in hamburg

TripAdvisor rating 5.0/5

cathymccullough Family - 27/12/2019 TripAdvisor review

fantastic hotel and a great breakfast. staff were very friendly and hotel located right beside underground. very nice Christmas atmosphere in the hotel. The bar area is well laid out and nice to relax in after a lovely day out in the city

Hallo Mrs. Cathy, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

Fantastic stay at Novotel City Alster!

TripAdvisor rating 5.0/5

JBernerZ Couples - 20/12/2019 TripAdvisor review

This is 5 year in the row my wife and I enjoyed Christmas vacations in Hamburg by staying at Novotel Alster City. We can only say it’s getting better and better, personnel are always nice and recognize the old guests, made us feel like home! Alena’s breakfast team is wonderful, warm and professional, well done!

Hallo Tao, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

Good value in Hamburg

TripAdvisor rating 4.0/5

G S Solo travel - 17/12/2019 TripAdvisor review

Big room, nice service and good breakfast I wish there was a proper desk to work on (I had to work during my stay) The level of cleaning wasn't so good but overall it was a good stay and good value for money

Hallo, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

NOVOTEL well known as ever, but .....

TripAdvisor rating 3.0/5

MaximoOdenseDenmark Business - 15/11/2019 TripAdvisor review

Overall let's call it hardly OKAY, otherwise we would have turned and moved away. Obviously newly refurbished hotel, but then why remove writing desks and working place in the rooms in such a business hotels mid Hamburg? What are you going to take out next for savings: Beds or Shower ?? Freezing cold reception and bar area because of a badly located swing door airlock. No more than max 1/2 hour forced pleasure: Up the creek for a poor and unlucky staff. Dinner at the restaurant: Forget it !.Breakfast for 21 € is largely overprized and a harsh booking trap. Be careful out there Accor and Novotel, there are other players that are doing very well.

Fantastic stay at Novotel Hamburg City Alster

TripAdvisor rating 5.0/5

JBernerZ Couples - 21/08/2019 TripAdvisor review

My wife and I visited Hamburg last week and as always - we stayed at Novotel Hamburg City Alster, and as always - the personnel were friendly, professional and recognized us as frequent quests! The best part is breakfast, Alena and her breakfast team is simply fantastic; professional, warm-heart! Well done Novotel Hamburg City Alster, and see you soon!

Novotel as it should be

TripAdvisor rating 5.0/5

romansuchkov Family - 20/07/2019 TripAdvisor review

Easy to access the territory at night and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Room is new and spacious. Beds are comfy incl. the ones for kids. Slept well. Breakfast - good comparing with other 4-star Novotels visited. Will come again.

Good but a bit tight for a family of 4.

TripAdvisor rating 4.0/5

MonteTamaro Family - 20/07/2019 TripAdvisor review

After having read many reviews, we requested a quiet room on one of the higher floors with a view. We were placed on the 5th floor and didn't hear a beep all night. There was no view (unless you consider a view of a Porsche garage a view like our son did) but it didn't matter in the end. The room was a bit tight for 4 people. The breakfast was amazing and the check-in and check-out process was smooth and quick. We used the hotel parking and paid 18 EUR for 1 night, which seemed quite expensive. Nevertheless, if we come back to Hamburg, we will most probably book this hotel again because the location is great (the hotel is right in front of a subway stop) and one gets to the harbor within minutes.

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