Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 4,208 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO² RESTAURANT

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,208 reviews

TripAdvisor Rating  4.0/5  1,433 reviews

Certificate of excellence 2023

Always a nice stay.

TripAdvisor rating 5.0/5

DFWJ TripAdvisor review

Just a great Novotel, very well managed, friendly staff, basic but good quality breakfast, clean, well located. Always love my business stays here. Exactly what is promised. Nothing more, nothing less. You know what you get. Will return.

Overall a good stay

Customer review rating 3.0/5

Torben S. Business - Confirmed reviews ALL

Overall stay was ok. Nice + clean room, good location. What could have been improved is 1) lunch offer - we had to decide already in the morning of the training what we want to eat for lunch, and only had the choice between three different menus. Too little when you're a picky person, maybe want to see the meals first, make adaptations, or simply looking for some simple food like Schnitzel + Pommes. 2) Room had only these tiny + high pillows - quite uncomfortable when you're a stomach sleeper used to flat down pillows. Some hotels offer clients different pillows, but here was no information in the room/electronic dictionary that this is possible. 3) parking in the underground garage was in general ok, but there was nowhere any information how to pay for your ticket to get out of the garage, no pay machine in the garage. In the end, after searching the garage, trying to leave it without ticket, going back, etc., I figured out that I have to go to the reception desk to pay - lost a lot of time because of that confusion. Could be easily avoided by simply putting an information posting somewhere in the garage that this is the way to pay.

Dear Torben S., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Flägel Rooms Division Manager

Well located, staff was not that friendly.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Hotel was good located and room had all that we desired. Breakfast was good, however the staff of the hotel could be more customer friendly. When you asked something they answered but no smile and quite short in their answers. Expected some advice at the reception about going to the city, but the info we get was here is a map and there you can take the metro. First time we had less friendly staff during our stay in a Novotel (big difference with the staff in Luxemburg and Belgium).

Dear Bjorn A., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Flägel Rooms Division Manager

Wonderful stay

Customer review rating 5.0/5

Kasper F. Families - Confirmed reviews ALL

My family and I had a wonderful weekend stay. From we checked in to we left, we were well taken care of. Room was nice and clean and the staff, in particular the staff at the resturant offered a great service. My wife had birthday and on saturday and special table was reserved for us without we knew it and the staff came with a nice birthday cake for her. Another impressing thing happend when a manly waiter sunday asked my wife if she had birthday saturday and congratulated her. Those are small things that really makes a big impact to a guess and makes one wanna come back again and again.

Dear Kasper F., WOW! 100 POINTS! What a fantastic review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division Manager

Excellent modern hotel

TripAdvisor rating 5.0/5

012adam Friends getaway - TripAdvisor review

We stayed here as a large group visiting hamburg for 3 nights, hotel staff great, when arrived signed up to a newsletter and received 3 free drinks each great start to the evening drinking in nice hotel bar, rooms very comfortable u bhan close, recommend staying at this hotel

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Other web-users rate our hotel

  • 1,581 reviews 9/10 Location
  • 2,049 reviews 8.2/10 Room
  • 1,967 reviews 8.8/10 Service
  • 31 reviews 8.5/10 WiFi
  • 1,720 reviews 8.8/10 Breakfast
  • 985 reviews 8.9/10 Cleanliness
  • 242 reviews 5.1/10 Amenities

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