Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 3,644 reviews

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Luebecker Strasse 3, 22087 HAMBURG, Germany

Description

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Telephone
Fax +49 40 39190190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

The stylish decor and the light colors of the Novo2 restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,644 reviews

TripAdvisor Rating  4.0/5  1,451 reviews

Certificate of excellence 2023

It was ok

Customer review rating 3.0/5

Achim Business - Confirmed reviews ALL

The place was a bit of a building site which occasionally happens. Other than that neither the hotel (lobby, breakfast area) nor the room was exciting. Rather a bit boring.

Dear Achim D., Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovations. As noted on our website, these upgrades are currently underway to improve our spaces and make future stays even more enjoyable for our guests. We hope you’ll return once renovations are complete and have a more memorable experience in our refreshed surroundings. Thank you again for your patience and understanding. Sincerely, Nadine Flägel T&C Managerin

Comfortable, connected, reasonably priced

TripAdvisor rating 4.0/5

azzo58 Families - TripAdvisor review

The hotel is well connected with public transport right outside. It is a clean and comfortable hotel. Reasonable price and nice food. The staff were helpful. On arrival the taxi would not accept credit card and the staff helped sort that out. In the evening, the waiter in the restaurant was excellent, very friendly, kind and accommodating. The room was a good size, bathroom is great. Lovely shower. I asked for extra pillows and they were there on arrival. Everything felt clean. There was construction going on in the hotel during our stay. Has to be done sometime so it is what it is. Perhaps connected to this, the lifts were very slow to arrive and we often opted for the stairs. There is a hospital close by so we could hear sirens quite often but it didn't bother us too much. We walked to a nearby restaurant and found that the area wasn't great. I didn't feel very safe walking there after dark with my kids. But the Public transport is excellent and the entrance to the underground was right outside the hotel. That was well tended, clean and bright. Frequent connections, easy travel.

Good , reasonable price

TripAdvisor rating 4.0/5

Ludmila S TripAdvisor review

Quite good location , rooms comfortable and cosy , but we spent understand how the air conditioning working , staff friendly and helpful we didnt buy Breakfast but my friends said its good enough , we paid like 100 euro per night , so I think it's very good price ,

Friendly hotel with good price-quality ratio

Customer review rating 4.5/5

Hans V. Couples - Confirmed reviews ALL

Very well located with respect to U-Bahn station, friendly staff, clean. Good restaurant with meals at very reasonable prices (though occasionally waiting time was a bit long - at other times surprisingly short). But we have a suggestion: a couple of handles in the shower and one near the toilet would be welcome for senior guests.

Dear Herschel V., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel T&C Managerin

Perfect Weekend

Customer review rating 5.0/5

Anto Solo - Confirmed reviews ALL

Staff super nice, great room and great breakfast.

Dear Anthony D., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel T&C Managerin

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Other web-users rate our hotel

  • 1,559 reviews 9/10 Location
  • 1,971 reviews 8/10 Room
  • 1,808 reviews 9.1/10 Service
  • 26 reviews 7.7/10 WiFi
  • 1,597 reviews 8.9/10 Breakfast
  • 944 reviews 8.9/10 Cleanliness
  • 375 reviews 9.2/10 Vibe
  • 216 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.