Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 3,456 reviews

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Novotel Hamburg City Alster - Image 1
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Luebecker Strasse 3, 22087 HAMBURG, Germany

Description

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Telephone
Fax +49 40 39190190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

The stylish decor and the light colors of the Novo2 restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,456 reviews

TripAdvisor Rating  4.1/5  1,453 reviews

good choice

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and especially appreciated our friendly front desk staff, central location, and clean rooms. It’s great to know that the in-room amenities, as well as our fitness room and sauna, contributed to a pleasant experience. We truly appreciate your loyalty and are thrilled that you plan to stay with us again. We look forward to welcoming you back to Novotel Hamburg City Alster on your next visit! Best regards, Your Novotel Hamburg City Alster Team

best service

Customer review rating 5.0/5

Kyudong L. Solo - Confirmed reviews ALL

Dear Kyudong L., Thank you for your kind words regarding our service. We are delighted to hear that you enjoyed your stay and appreciated the efforts of our team. best regards your Novotel Hamburg City Alster Team

Great stay, as always here

Customer review rating 4.5/5

Happy G. Business - Confirmed reviews ALL

Dear Happy G., Thank you for your kind words! We are thrilled to hear that you had a wonderful experience in our restaurant and that our team was able to turn your disappointment into a positive outcome. We look forward to welcoming you back soon. best regards Nadine Flägel Talent & Culture Manager

Well located but not as comfy as expected

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Dear Maud, thank you for your feedback. We are pleased to hear that you appreciated our convenient location next to the metro and enjoyed the breakfast selection. However, we regret that the comfort of the beds and the condition of the bathroom did not meet your expectations. Your comments regarding the smell in the toilet and the lack of towel hanging space are valuable, and we will share them with our housekeeping and maintenance teams to ensure improvements are made. The breakfast time slot system is in place to enhance the experience for our guests by reducing waiting times, but we understand that it can feel busy during peak hours. We truly appreciate your insights and hope to have the opportunity to provide you with a more comfortable stay in the future. If you have any further feedback, please feel free to reach out. Best regards, Your Novotel Hamburg City Alster Team

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Other web-users rate our hotel

  • 1,512 reviews 9/10 Location
  • 1,913 reviews 7.9/10 Room
  • 1,765 reviews 9.1/10 Service
  • 25 reviews 8.3/10 WiFi
  • 1,552 reviews 8.8/10 Breakfast
  • 924 reviews 8.8/10 Cleanliness
  • 184 reviews 5/10 Amenities
  • 9 reviews 9.2/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.