Novotel Hamburg City Alster 4.5 stars

Name: Hamburg Alster Family Hotel - Novotel - ALL
Address: Luebecker Strasse 3, HAMBURG, 22087, DE
Telephone: +4940391900
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 3,316 reviews

Best price
guarantee

97 97 photos

Luebecker Strasse 3, 22087 HAMBURG, Germany

See rates

Novotel Hamburg City Alster

Hotel that makes every moment matter

The central location and subway station in front of the hotel make the Novotel Hamburg City Alster the perfect base in Hamburg. Enjoy the comfort in the modern rooms and suites of a 4 star hotel, including a desk and complementary WIFI. At the end of a conference in modern meeting rooms, business guests can relax in the sauna, while families can take advantage of the children's play area. Welcome to Novo2 - an innovative combination of bar lounge & eatery in your Novotel Hamburg City Alster.

The 4 star Novotel Hamburg City Alster welcomes you in the heart of the Hanseatic city between the Elbe and Alster rivers. The Alster Lakes are just a few minutes walk away. Excellent links to public transport and federal highways. From our hotel, you can walk to the city center in 15 minutes, even in Hamburg's bad weather, wearing rubber boots and an oilskin jacket. Or you can climb the 453 steps to St. Michael's Church and visit the Reeperbahn or the Landungsbrücken.

Hamburg, a lively port city in northern Germany, offers maritime flair, modern architecture and a vibrant nightlife. Discover the Elbphilharmonie, the harbor, charming neighborhoods, and diverse culture in this dynamic metropolis.

Welcome to Novotel Hamburg City Alster! We look forward to welcoming you to our beautiful Hanseatic city. Enjoy your stay, discover the diversity of our city and relax in our hotel with first-class service.

Rene YKEMA, Hotel Management

Our resources are limited. As a service provider, we are committed to the sustainable use of resources and at Novotel Hamburg City Alster, protecting global resources is therefore part of our philosophy. Our environmentally friendly actions help contribute to climate protection, and we also optimize our internal processes to set an example for our customers. You can help us by not having your room cleaned every day. ALL members also benefit from extra points. Skip The Clean with AccorHotels!

Hotel extras

5 minutes direct subway connection to the city center and old town.
Modernly furnished, spacious and comfortable rooms with air conditioning, TV and free WIFI.
Two children up to 15 old stay and have breakfast free of charge in their parents' room.
Novo2 welcomes you - the innovative combination of lounge bar & eatery.
Free wellness area with sauna, steam bath and fitness center.

Our accommodation(s)

Room

Standard room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

See availabilities

Room

Superior Room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

See availabilities

Room

Standard room with 2 single size beds and one single sofa bed

3 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Courtyard View or Garden View

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Courtyard View or Garden View

See availabilities

Room

MyRoom by Chiara & Kimberly: Kaffeebohne

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

See availabilities

Room

MyRoom by Marco: Snapshot

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

See availabilities

Suite

Superior Suite with 1 double bed and sofa

4 pers. max

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

See availabilities

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

+49 40 391900

+49 40 39190190

Railway station
Highway exit
Ferries
Helipad/aerodrome

U1 AND U3

Railway station

Access: 10 m / 0.01 mi

HAMBURG HBF

Railway station

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURG SUED

Highway exit

Access: 4 km / 2.49 mi 15 min drive

HAMBURG AIRPORT

Helipad/aerodrome

Access: 10 km / 6.21 mi 35 min drive

Taxi

25.00 € 25 EUR

TRAVEMUENDE

Ferries

Access: 60 km / 37.29 mi 1 hrs drive

ALSTERSCHWIMMHALLE

Sports centre

Access: 10 m / 0.01 mi

REEPERBAHN

Entertainment/theatre district

Access: 2 km / 1.24 mi 20 min walk / 5 min drive

Taxi

6.00 € 6 EUR

PLANTEN UND BLOMEN

Botanical gardens

Access: 2.5 km / 1.55 mi 15 min drive

CINEMAXX

Cinema district

Access: 3 km / 1.86 mi 10 min drive

HAMBURG. GESCHICHTE

Museums

Access: 3 km / 1.86 mi 10 min drive

MUSIKHALLE

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 15 min drive

HAMBURGER DOM

Amusement park

Access: 3 km / 1.86 mi 10 min drive

SPIELBANK HAMBURG

Casino

Access: 3 km / 1.86 mi 15 min drive

REEPERBAHN

Entertainment centre

Access: 3.5 km / 2.17 mi 15 min drive

EROTIC ART MUSEUM

Museums

Access: 3.5 km / 2.17 mi 15 min drive

ST MICHAELIS KIRCHE

Historic monument

Access: 3.5 km / 2.17 mi 15 min drive

REEPERBAHN

Tourist attraction

Access: 3.5 km / 2.17 mi 20 min drive

LANDUNGSBRUECKEN

Tourist attraction

Access: 4 km / 2.49 mi 15 min drive

ALTER ELBTUNNEL

Historic monument

Access: 4 km / 2.49 mi 15 min drive

RICKMER RICKMERS

Historic monument

Access: 4 km / 2.49 mi 15 min drive

SPEICHERSTADT

Historic monument

Access: 4 km / 2.49 mi 15 min drive

HAGENBECKS TIERPARK

Zoo

Access: 6 km / 3.73 mi 25 min drive

COLOR LINE ARENA

Art and Culture

Access: 8 km / 4.97 mi 25 min drive

SEA LIFE

Aquarium

Access: 75 km / 46.61 mi 1 hrs 5 min drive

ALSTER LAKE

Lake

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

STADTPARK

Wood/forest

Access: 3 km / 1.86 mi 15 min drive

ELBE

River

Access: 3 km / 1.86 mi 15 min drive

TIMMENDORFER STRAND

Beach area

Access: 60 km / 37.29 mi 1 hrs drive

ST PETER ORDING

Beach area

Access: 130 km / 80.79 mi 1 hrs 39 min drive

ST GEORG

Restaurant and cafe district

Access: 1 km / 0.62 mi 10 min drive

CITY CENTRE

Shopping district

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURGER STRASSE

Shopping centre/mall

Access: 2.5 km / 1.55 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

NOVO2

Modern furnishings and bright colors make the NOVO2 restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Meetings & Events

Number of Meeting Room: 11
Surface of the largest room: 240 m² / 2583 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 100

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 3,316 reviews

John W. Families - 7/25/2026 Confirmed reviews ALL

The breakfast lacked a good German ham (Schwarzwald or similair). If not every day, it would be nice to have it on holidays. Stayed 4 nights. Also missed Ingwershot. The pancake machines were nice for the kids but to many kids during summer, perhaps there could be something else that attracts the children's stomachs. The parking garage was great BUT when we left 2 cars had missed to pay at the reception and backed down the ramp. One of them unfortunately bumped in to a pillar. Place large signs before trying to leave "Please PAY at reception!" or add a card reader at the gate, you know we live in the year 2026 now, not 1979.

Dear Gast, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your overall experience at our hotel. However, we acknowledge your comments regarding the breakfast selection and the parking situation. We appreciate your suggestion for including a more diverse range of German ham options and will certainly consider this for our holiday offerings. Additionally, we recognize the importance of appealing to our younger guests and will explore the possibility of introducing new attractions in our breakfast area. Regarding the parking garage, we regret any inconvenience caused by the payment process. Your suggestion for clearer signage is valuable, and we will take it into consideration as we aim to enhance the experience for all our guests. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Kholdoun Rejeb Front Office Manager

Pernille F. Families - 7/25/2026 Confirmed reviews ALL

Very nice stay, only negative comment is that I had asked for our rooms to be next to each other as we we two adults traveling with three children one of each has special needs and recognized disability. Initially we were assigned conjoined rooms but one was changed in the last minute (we could see the original room numbers on the check in form), which resulted in us being a whole hallway apart. The staff claimed that this was the best they could do, which we are not convinced about.

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you had a nice stay overall. However, I regret to learn about the room assignment issue you experienced. We strive to accommodate our guests' requests, especially when special needs are involved, and I understand that having rooms nearby would have been beneficial for your family. While our team endeavours to fulfill such requests, there are occasions when adjustments must be made due to various factors. Your comments will be noted as we continue to improve our services. Thank you once more for sharing your experience. We hope to welcome you back in the future. Best regards, Kholdoun Rejeb Front Office Manager

Loic D. W. Families - 7/25/2026 Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed the breakfast and found our staff, particularly Ms. Alipour, to be helpful. Your feedback is invaluable to us. Best regards, Kholdoun Rejeb Front Office Manager

Abiot A. Y. Families - 7/24/2026 Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations and that you felt compelled to change accommodations. Your comments regarding service will be seriously reviewed as part of our ongoing commitment to improvement. Best regards, Kholdoun Rejeb Front Office Manager

Jean-francois C. Couples - 7/24/2026 Confirmed reviews ALL

Very warm welcome at reception Parking was very good and easy to access Very good rooms, a good evening meal and an excellent breakfast. The dining room staff seemed a little overwhelmed in the restaurant, and the establishment was clearly in the process of reopening. A few minor procedures could probably do with some improvement. As for dogs, we were made to feel very welcome in the evening. However, there was an absolute refusal to allow us to eat with our dog in the lobby in the morning or nearby. They were completely inflexible. All the establishments we’ve stayed at have offered an alternative solution. This is in everyone’s best interests: a dog left alone in an unfamiliar environment and feeling frightened may start barking or even howling, etc. The solution is easy to implement without causing any disturbance. Worth noting, however, is a beautiful room with a very original layout. Check-out was easy, pleasant and efficient.

Cher Client, Je vous remercie d’avoir pris le temps de partager votre expérience dans notre hôtel. Je suis ravi d’apprendre que vous avez apprécié l’accueil chaleureux à la réception, la qualité de nos chambres ainsi que votre repas du soir. Je prends bonne note de vos commentaires concernant l’équipe du restaurant, qui semblait débordée. Nous nous efforçons d’améliorer continuellement nos services, et vos remarques nous aident à identifier les points à renforcer. Concernant votre expérience avec votre chien, je comprends que la situation ait pu être décevante. Une alternative pour les clients accompagnés de leurs chiens devrait effectivement être envisagée. Nous recherchons toujours des solutions qui puissent améliorer le confort de nos clients tout en respectant nos normes internes. Merci encore pour votre retour. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Hamburg City Alster. Cordialement, Kholdoun Rejeb Front Office Manager

Web-users rating

Other web-users rate our hotel

1,398 reviews 9/10 Location
1,699 reviews 7.9/10 Room
1,592 reviews 9/10 Service
20 reviews 8/10 WiFi
1,290 reviews 8.9/10 Breakfast
820 reviews 8.5/10 Cleanliness
215 reviews 5.3/10 Amenities
10 reviews 9.4/10 Sustainability

402 reviews 9/10 Location
517 reviews 8/10 Room
513 reviews 9/10 Service
417 reviews 9.1/10 Breakfast
270 reviews 8.7/10 Cleanliness
43 reviews 5.2/10 Amenities

88 reviews 9/10 Location
134 reviews 8.3/10 Room
137 reviews 9.2/10 Service
82 reviews 9.1/10 Breakfast
61 reviews 8.7/10 Cleanliness

50 reviews 9.1/10 Location
134 reviews 7.4/10 Room
141 reviews 8.9/10 Service
68 reviews 8.5/10 Breakfast
46 reviews 8.3/10 Cleanliness
39 reviews 7/10 Food
14 reviews 5.2/10 Amenities

23 reviews 9.1/10 Location
41 reviews 7.9/10 Room
50 reviews 9.5/10 Service
22 reviews 9.1/10 Breakfast
17 reviews 8.8/10 Cleanliness
7 reviews 5/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Hamburg City Alster, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Hamburg City Alster regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.