Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 4,021 reviews

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Novotel Hamburg City Alster - Image 1
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Luebecker Strasse 3, 22087 HAMBURG, Germany

Description

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Telephone
Fax +49 40 39190190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

The stylish decor and the light colors of the Novo2 restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,021 reviews

TripAdvisor Rating  4.0/5  1,440 reviews

Certificate of excellence 2023

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel staff did a great job, I would definitely give a 8. However, the air-conditioning in the room did not work, so for the room it is a 6. And concerning the automatic invoice System it is 3 because the automatic email with invoice did not work after checking out. After requesting invoice and pointing out that I need the correct company address, I received an invoice with the wrong company address. Sadly, this is not my first time I experience that I did neither not receive the invoice at all, or that I need to request to correct the company address. I am surprised as all information is available in my AllAccor account. It would be much appreciated if you could improve the invoice process within the AllAccor group.

Dear Michael M., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. about your invoice i have included your Company adresse (Siemens Healthineers AG) to your profile, so this will not more be happend in the future. Also about the air conditioning issues. We deeply regret that this has affected your stay and would like to sincerely apologize for any inconvenience caused. We would like you to credit you 40 euros corresponding to 2000 points back into your ALL account as an apology for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kholdoun Rejeb Front Office Manager

Unpleasant location

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The location of the hotel is quite unpleasant. To get to the centre you have to walk through dangerous parts of the city. The hotel is quite basic and offers average breakfast. The room was basic, needs renovation. It not equipped with sufficient number of cups.

Dear Adrianna L., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kholdoun Rejeb Front Office Manager

Friendly staff - eben though it was the busiest weekend

Customer review rating 5.0/5

Sascha K. Families - Confirmed reviews ALL

Die to various events in Hamburg, the hotel was fully booked - but the staff was still very friendly, observative and helpful...good job!

Dear Sascha K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kholdoun Rejeb Front Office Manager

No A/C

Customer review rating 1.0/5

Courtney Families - Confirmed reviews ALL

We checked in, which went fine. Upon returning to the room for the night, we noticed that it wasn't any cooler. The AC wasn't working. The front desk couldn't switch us that night. We were stuck in the room to sweat for the night. Even with the window open, we all woke up in sweat. The next day, we were offered a new room. Again, the same thing. Absolutely no AC working in that room. Upon check out I advised the front desk how unhappy we were and the man stated that they have known for a few days that there were issues with the AC not working. That actually frustrated me more as that should have been advised Upon check in and the option to cancel should have been provided. If you bill yourself as a 5 star hotel like the lady at the front desk stated, all information should be given up front. Now, I am out quite a bit of money for a miserable 2 day stay.

Dear Courtney B., Thank you for taking the time to let us know about the air conditioning issues. We deeply regret that this has affected your stay and would like to sincerely apologize for any inconvenience caused. We have immediately contacted our technical teams to ensure that all air conditioning systems are in working order and that this problem does not occur again in the future. We would like you to credit you 80 euros corresponding to 4000 points back into your ALL account as an apology for the inconvenience caused. considering that you get also the parking Place for free.Thank you again for your patience and understanding. We look forward to welcoming you back soon and offering you the comfort you expect from our house. Kind regards, Kholdoun Rejeb Front Office Manager

No aircondition.

Customer review rating 1.5/5

Jack F. N. Families - Confirmed reviews ALL

1 night stay, before driving back to Denmark from our holliday in Prag. 32 degreys outside and about the same in our room. The aircondition was not working and we had too sleep with the window open too a very noisy road. We had about 3 hours sleep the hole night.

Dear Jack Farch N., Thank you for taking the time to let us know about the air conditioning issues. We deeply regret that this has affected your stay and would like to sincerely apologize for any inconvenience caused. We have immediately contacted our technical teams to ensure that all air conditioning systems are in working order and that this problem does not occur again in the future. We would like you to credit you 40 euros corresponding to 2000 points back into your ALL account as an apology for the inconvenience caused. Thank you again for your patience and understanding. We look forward to welcoming you back soon and offering you the comfort you expect from our house. Kind regards, Kholdoun Rejeb Front Office Manager

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Other web-users rate our hotel

  • 1,580 reviews 8.9/10 Location
  • 2,004 reviews 7.8/10 Room
  • 1,889 reviews 9.1/10 Service
  • 23 reviews 8.8/10 WiFi
  • 1,654 reviews 8.7/10 Breakfast
  • 949 reviews 9/10 Cleanliness
  • 375 reviews 9.1/10 Vibe
  • 355 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.