ibis Styles Porto Alegre Moinhos de Vento 3 stars

Customer review rating (ALL Rating) 4.0/5 799 reviews

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Rua 24 de Outubro, 1513, Auxiliadora, 90510003 PORTO ALEGRE, Brazil

Description

Hotel extras

  • Hotel pet friendly! Aceita animais de até 15 quilos

  • Ideal para famílias! Conta com quartos para até dois adultos e uma criança

  • Sala de passadoria sem custo para a sua comodidade!

  • A 12 minutos do Parque Farroupilha

  • A menos de 20 minutos dos estádios Beira-Rio e Arena do Grêmio

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard apartment with 2 twin beds

Photo out of - Standard apartment with 2 twin beds

Functional apartments for up to 2 people with two twin beds. The apartments have a TV, air conditioning, safe, minibar, hairdryer in the bathroom, and iron and ironing board.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Functional apartments for up to 2 people with a double bed and a bunk bed. The apartments have a TV, air conditioning, safe, minibar, hairdryer in the bathroom, and iron and ironing board.

Max. number of persons
3
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Bunk bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Styles Porto Alegre Moinhos de Vento

Rua 24 de Outubro, 1513, Auxiliadora
90510003 PORTO ALEGRE
Brazil

GPS:-30.02187, -51.19254

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 130 rooms
  • 7 rooms for people with reduced mobility
  • 130 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

IBIS STYLES POA MOINHOS

Photo out of - IBIS STYLES POA MOINHOS

Cooking style
Regional
Capacity
76
Accessibility
Accessible service
90510003 Porto Alegre, Brazil

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

In the lobby of the hotel we have at your disposal a convenience store 24 hours with snacks, sweets, hot drinks and more!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  799 reviews

Customer review rating 5.0/5

Renata C. B. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Jung,luis Business - Confirmed reviews ALL

Customer review rating 4.0/5

Daniel D. C. F. D. F. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Claudia R. B. Business - Confirmed reviews ALL

Dear Claudia, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations. What you described regarding the service, breakfast experience, cleanliness of the dishes, and the lack of attention from our team is far from the standard we aim to deliver to our guests. We appreciate your comments, as they help us identify important areas for improvement. Please rest assured that your feedback has already been shared with the responsible teams so that immediate corrective actions can be taken, especially regarding service attentiveness and breakfast quality control. We are glad that our location was a positive aspect of your stay, but we sincerely regret that the overall experience was disappointing. We hope to have another opportunity in the future to provide you with the welcoming and quality experience that we truly strive for. Kind regards, Lucila Figueiredo - Gerente Geral

Customer review rating 4.0/5

Marcelo P. S. Business - Confirmed reviews ALL

Hi, Marcelo! Thank you for your review 😊 We’re happy to know you had a comfortable stay with us! We hope to welcome you back soon at ibis Styles Porto Alegre Moinhos de Vento. Best regards, Lucila Figueiredo - General Manager

Customer review rating 0.5/5

Jung,luis Business - Confirmed reviews ALL

Subject: Formal Complaint Regarding Guest Safety Incident Dear Hotel Manager, I am writing to formally report a serious accident that occurred during my recent stay at ibis Styles Porto Alegre Moinhos de Vento. During my stay, I observed several design features in my room that I believe present unnecessary safety risks to guests. Behind the bed, decorative ropes are secured with exposed metal fixtures. If a guest is not extremely careful, these fixtures could potentially cause injury. More seriously, while taking a shower, I accidentally dropped the soap. As I bent down to pick it up, I struck my forehead against the shower fixture/control, which has a straight and sharp metal design. The impact opened a deep cut on my forehead, causing significant bleeding throughout the bathroom. After the accident, I went to the reception desk to report what had happened. I was disappointed that no medical assistance was offered, no doctor or emergency service was contacted, and no apparent incident report was prepared. Guest safety should always be a priority. I respectfully request that the hotel: Investigate this incident. Review the safety of the room and bathroom design. Confirm whether an incident report was created. Explain the hotel's procedures for responding to guest injuries. Inform me of any corrective actions that will be taken to help prevent similar accidents in the future. My intention is to ensure that no other guest experiences a similar accident. I look forward to your response. Sincerely, ✝️ Luis Renato Jung Director, Sales & Business Development E CLOVER (HONG KONG) TRADING CO., LIMITED

Customer review rating 4.0/5

Daniel D. C. F. D. F. Solo - Confirmed reviews ALL

Tudo ok

Customer review rating 0.5/5

Claudia R. B. Business - Confirmed reviews ALL

From the check in to the check out, it was a poor experience. The parking does not allow us to park our own car (which is possible in other hotels, including other Ibis). The breakfast quality was poor, but the worse was the dirty dishes. The staff was not kind, did not know how to answer our doubts and did not paid attention to what we said.

Dear Claudia, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations. What you described regarding the service, breakfast experience, cleanliness of the dishes, and the lack of attention from our team is far from the standard we aim to deliver to our guests. We appreciate your comments, as they help us identify important areas for improvement. Please rest assured that your feedback has already been shared with the responsible teams so that immediate corrective actions can be taken, especially regarding service attentiveness and breakfast quality control. We are glad that our location was a positive aspect of your stay, but we sincerely regret that the overall experience was disappointing. We hope to have another opportunity in the future to provide you with the welcoming and quality experience that we truly strive for. Kind regards, Lucila Figueiredo - Gerente Geral

Customer review rating 4.0/5

Marcelo P. S. Business - Confirmed reviews ALL

Nice

Hi, Marcelo! Thank you for your review 😊 We’re happy to know you had a comfortable stay with us! We hope to welcome you back soon at ibis Styles Porto Alegre Moinhos de Vento. Best regards, Lucila Figueiredo - General Manager

Customer review rating 4.5/5

D. L. D. Business - Confirmed reviews ALL

clean, well located

Dear D., Thank you very much for your positive feedback. We are delighted to know that you appreciated our cleanliness and convenient location. It will be a pleasure to welcome you back to ibis Styles Porto Alegre Moinhos de Vento on your next visit. Kind regards, Lucila Figueiredo - Gerente Geral

Customer review rating 5.0/5

Tulio P. B. Couples - Confirmed reviews ALL

Ibis Styles Moinhos de Vento is located in a very wealthy neighborhoods full of nice restaurants around it. The room was very clean, the staff was friendly and the internet connection was reliable.

Dear Tulio, Thank you very much for sharing your experience and for awarding us a perfect score. We are delighted to know that you enjoyed our great location, the cleanliness of the room, the friendliness of our team, and the reliability of our internet connection. It is especially rewarding to hear your positive comments about the neighborhood and the surrounding restaurants, as well as the service provided by our staff. Your feedback is a great motivation for our entire team. We truly look forward to welcoming you back soon for another pleasant stay. Kind regards, Lucila Figueiredo General Manager

Customer review rating 4.5/5

Renata P. T. Couples - Confirmed reviews ALL

Excellent location, very nice staff! The only inconvenience for me was the mattress protection, which sheet didn't stay in place, so I woke up with no sheet underneath.

Dear Renata, Thank you for sharing your experience with us. We are delighted to know that our location, cleanliness, staff, and breakfast contributed positively to your stay. We also appreciate you highlighting the points that can be improved. We have already instructed our Housekeeping team to review the mattress protector and ensure the sheets remain properly secured for greater comfort. Regarding the structure above the bed, we are evaluating alternatives to make it more functional. Your feedback is truly valuable and helps us improve continuously. We hope to welcome you back again soon.

Customer review rating 3.5/5

Carola C. Business - Confirmed reviews ALL

The most part of the receptionists don't speak English

Dear Carola, Thank you for sharing your feedback with us. We’re pleased to know you appreciated our location. We sincerely apologize for the inconvenience caused by the language barrier at reception. We are reinforcing training with our team to ensure more consistent English communication and to better support our international guests. We hope to have the opportunity to welcome you again and offer an improved experience. Kind regards, Lucila Figueiredo – General Manager

Customer review rating 4.0/5

Marcia M. Business - Confirmed reviews ALL

My only concern is about I stayed in an accessible room, but the bathroom didn't have a shower stall; instead, it had a curtain, and unfortunately, water leaked from the stall into the toilet... This needs to be reviewed to avoid wasting water and, considering people with reduced mobility, to avoid the risk of accidents in the bathroom.

Customer review rating 3.5/5

Camila B. H. Business - Confirmed reviews ALL

Breakfast was very poor this time (missing many items). Dirty cutlery and dishes

Hello Camila, Thank you for sharing your feedback. We’re truly sorry that the breakfast during your recent stay did not meet our usual standards. Your comments regarding missing items and dirty cutlery or dishes have been addressed with our Food & Beverage team, and we have reinforced our replenishment and hygiene procedures to ensure this does not happen again. We hope to have the opportunity to welcome you back soon and provide a much better experience. Kind regards, Lucila Figueiredo – General Manager

Customer review rating 3.5/5

Josinei P. Business - Confirmed reviews ALL

Normal , nada diferente

Olá, Josinei Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Lucila Figueiredo Gerente Geral

Customer review rating 5.0/5

Marcos M. A. D. L. Business - Confirmed reviews ALL

Hotel is in a good location, very well kept, and pleasant staff.

Dear Mr. Marcos, Thank you very much for sharing such a positive review of your stay with us. We are delighted to know that you appreciated our location, the condition of our hotel, and the attentiveness of our staff. It will be a pleasure to welcome you back soon for another excellent experience. Sincerely, Lucila Figueiredo – General Manager

Customer review rating 4.5/5

Marcelo X. P. Couples - Confirmed reviews ALL

Parabéns as atendentes do café

Olá Marcelo, Obrigada por compartilhar sua experiência e por destacar a simpatia da nossa equipe do café da manhã. Ficamos muito felizes em saber que o atendimento contribuiu para uma estadia agradável. Seu elogio será transmitido às colaboradoras, pois reconhecimentos assim motivam ainda mais nossa equipe a oferecer um serviço acolhedor e de qualidade. Esperamos recebê-lo novamente em breve no ibis Styles Porto Alegre Moinhos de Vento! Atenciosamente, Lucila Figueiredo – Gerente Geral

Customer review rating 4.0/5

Caroline N. V. G. Business - Confirmed reviews ALL

Foi a primeira vez que fiquei hospedada com o meu cachorrinho e foi super tranquilo. O hotel é petfriendly e a experiência em geral foi bem boa.

Prezada Carolline, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve. Atenciosamente, Cristiane Alvim Marques Gerente Geral

Customer review rating 1.5/5

Jose C. G. E. Families - Confirmed reviews ALL

Check in demorado como sempre, apesar de já termos o cadastro no hotel. Ao chegarmos no apartamento, a porta estava encostada e vimos (sem entrar) que o apartamento estava desarrumado ainda. Retornamos à recepção e nos foi dado um outro apartamento. Ocorre que cerca de 30min após entrarmos (em torno de 17h30min) fui tomar banho e não tinha água quente (em uma tarde bem fria). Ao acionar a recepção, me informaram que tinha faltado água naquela tarde e era, por isso, que não estava aquecendo a água. Enfim, não pude tomar banho. Verificamos novamente o chuveiro, em torno de 23h, e tinha água quente. Não sei que horário retornou.

Prezado Jose C., Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. No período da sua estada, tivemos relamente um problema de falta de água quente, que foi normalizado ao longo do dia. Pedimos sinceras desculpas pelos transtornos causados .Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Cristiane Alvim Marques Gerente Geral

Customer review rating 4.0/5

Luciano B. Business - Confirmed reviews ALL

Boa experiência de hospedagem. Senti falta de melhor manutenção no banheiro, mas em geral atendeu o que a bandeira Ibis costuma oferecer.

Prezado Luciano, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Cristiane Alvim Marques Gerente Geral

Other web-users rate our hotel

  • 371 reviews 9.6/10 Location
  • 577 reviews 4.5/10 Room
  • 427 reviews 6.9/10 Service
  • 6 reviews 9.6/10 WiFi
  • 316 reviews 2.9/10 Comfort
  • 280 reviews 6.8/10 Breakfast
  • 210 reviews 5.5/10 Cleanliness
  • 120 reviews 4.5/10 Value

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