Mama Shelter Paris La Défense 3 stars

Customer review rating (ALL Rating) 4.1/5 1,049 reviews

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10 Rue Jean Jaures, 92800 PUTEAUX, France

Description

Hotel extras

  • 211 rooms offering the comfort of home

  • 2 restaurants and 1 sports bar

  • 6 conference rooms available

  • Some rooms have views of the Eiffel Tower

  • Located in the heart of the business district

Our accommodation(s)

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Hotel location

Mama Shelter Paris La Défense

10 Rue Jean Jaures
92800 PUTEAUX
France

GPS:48.88574, 2.24952

Telephone
Fax +330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,049 reviews

Customer review rating 2.0/5

Michael K. Couples - Confirmed reviews ALL

- When checking in, we were given a room with a 1.30m wide bed for two people to sleep in - We needed to argue with reception 2 times to get a proper room - The new room was the one of the worst rooms in the hotel, lacking pillows - Room was overheated and the stale air didn‘t go out - Despite being a Gold member, welcome amenity wasn‘t provided

Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced during your stay, particularly regarding the room allocation upon arrival and the need to return to reception multiple times. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been. We also regret that the second room did not meet your expectations, especially in terms of comfort, amenities, and air quality. Please rest assured that your comments regarding the bedding, room conditions, and temperature have been shared with the relevant teams for immediate review and improvement. Furthermore, we sincerely apologize for the oversight concerning your Gold member welcome amenity. This should have been provided, and we understand your disappointment. Your feedback is extremely valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a much more pleasant and seamless experience. Kind regards, Gabriel SMESSAERT Front Office Manager

Customer review rating 3.0/5

Karen B. Business - Confirmed reviews ALL

I would say this stay was not up to the usual standard. I do feel that regular visitors are not acknowledged in any way, treated each time as though it was the 1st visit. I have stayed at least 10 times now (and as a company at least 30-40 times) and the last was slightly challenged. I stayed for 2 nights and had no water or kettle in the room. I called reception and was advised that I was in a bog standard room, which to me looked exactly the same as all other stays) and was not 'entitled' to a kettle, yet EVERY room I had before had a basis kettle or coffee machine to heat up water?

Dear Karen, Thank you for taking the time to share your feedback with us, and first of all, please accept our sincere apologies if this stay did not meet the standards you usually experience with us. We truly appreciate your loyalty and the many times you and your company have chosen to stay with us. It is always a pleasure to welcome returning guests, and we are sorry if on this occasion you did not feel recognized as one of our regular visitors. Regarding the kettle and the room amenities, these are normally available in some of our room categories. When possible, we are always happy to upgrade our loyal guests to rooms with additional amenities, such as a kettle and a view of the Eiffel Tower. However, these upgrades remain subject to availability, and unfortunately we were not able to offer this on each of your stays. Please rest assured that your feedback is very important to us, and we will share it with our team to ensure we continue improving the experience for our returning guests. We sincerely hope to have the opportunity to welcome you back soon and provide you with the experience you have come to expect from us. MAMA 🧡 YOU Gabriel SMESSAERT Front Office Manager

Customer review rating 5.0/5

Teodora D. Couples - Confirmed reviews ALL

Hotel is great, location is perfect. Everybody is polite and friendly, rooms are clean and comfortable. View is the most beautiful thing for me. I love masks we got when we arrived at our room. The metro station is close by and very good connected to the historical areas and city center. I will recommend this hotel to anyone who comes to Paris. Mama we love you!❤️

Hello Teodora 🤗, MAMA says thank you for sharing your recent experience! Our entire MAMA GANG is always delighted to welcome you for memorable stays. Mama can’t wait to welcome you back at La Defense and in other Mama hotels all over the world 🛫 MAMA LOVES YOU ❤ Front Desk Team

Customer review rating 1.0/5

Davy G. Couples - Confirmed reviews ALL

As a frequent guest of Mama Shelter in other cities, I have always loved the brand's vibe and quality. Unfortunately, my stay at Paris La Défense was a massive disappointment. Mama Shelter Paris La Défense failed to deliver on the most fundamental levels of hospitality and integrity. If you are accustomed to the seamless and hospitable experience of other Mama Shelter locations, be warned: this specific hotel does not meet those standards. It was a stressful experience that has severely shaken my confidence in the brand. The core of the problem was a complete failure of basic room facilities. During a short two-night stay, we were forced to change rooms twice, staying in a total of three different rooms. In the first room, there was no water pressure and no hot water in the shower. After moving, the second room proved to be even worse: the ventilation system was completely broken, making the room uncomfortably hot and sleep virtually impossible. Spending a significant portion of a weekend trip packing and unpacking just to secure basic necessities like a functional shower and a livable room temperature is unacceptable. What makes this experience truly frustrating, however, is the systemic lack of internal communication and the unprofessional follow-up. While the on-site staff acknowledged the technical failures, the information was never properly shared between shifts, forcing us to explain our situation repeatedly. Even more disappointing is the management's handling of the situation after checkout. Despite the severe impact on our stay, the hotel only offered a negligible 20% refund—a gesture that is clearly disproportionate to the level of discomfort we experienced. To make matters worse, I have since been met with nothing but administrative excuses and rigid bureaucracy just to get them to honor this minimal amount. To see a renowned hotel chain hide behind excuses instead of taking responsibility for a clearly failed service experience is deeply concerning.

Customer review rating 4.0/5

William S. Business - Confirmed reviews ALL

Comfortable stay at a hotel which was ideally located for my stay. Room was good as was the bed, only let down are the pillows, far too soft, nice to have one firm pillow available.

HELLO 😊 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, MAMA LOVES YOU ❤️

Other web-users rate our hotel

  • 420 reviews 8.4/10 Location
  • 1,103 reviews 6.7/10 Room
  • 994 reviews 7.5/10 Service
  • 6 reviews 5.6/10 WiFi
  • 520 reviews 7.3/10 Breakfast
  • 264 reviews 5.6/10 Cleanliness
  • 137 reviews 6.2/10 Bar

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