Banyan Tree Doha 5 stars

Customer review rating (ALL Rating) 4.5/5 153 reviews

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Description

Hotel extras

  • From rooms enjoy stunning views of the captivating sea, tranquil oasis and glittering city.

  • Spacious, luxurious rooms with living room and bedroom

  • Rooms bathroom includes a separate rain shower and a relaxing hot tub experience.

Our accommodation(s)

Hotel location

Banyan Tree Doha

Al Khaleej Street, Mushaireb
4928 DOHA
Qatar

GPS:25.2858206, 51.5176608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  153 reviews

Customer review rating 3.0/5

Yousef A. Friends - Confirmed reviews ALL

Unfortunately, my stay at Banyan Tree Doha was disappointing. One day before arrival, the hotel contacted me and sent a form which I completed, clearly stating that I would arrive late. They confirmed that everything would be ready. However, upon arrival, the front desk agent informed me that I had been upgraded and confirmed that a twin bed suite was available. When I entered the room, it turned out to be a king bed, not a twin. When I returned to the reception, the agent acted as if he was not aware of what had been promised. The hotel was fully booked, but honesty and transparency are essential, especially after confirming details in advance. Eventually, an extra bed was offered for one night only, which was not an acceptable solution. Breakfast service was also slow; I had to request the same item multiple times before receiving it. In addition, room dining lacked proper communication. If the hotel is busy, guests should be informed about possible delays, which unfortunately did not happen. Even during check-out, there was a delay in bringing a trolley to collect our luggage. This was my first experience with Banyan Tree, and sadly it left a negative impression. While I appreciate the efforts of some staff members, the lack of professionalism from others significantly affected the overall experience.

Dear Yousef A., Thank you for taking the time to share your experience with us. We are truly sorry to hear that your first stay at Banyan Tree Doha did not meet your expectations. Please accept our sincere apologies for the issues you faced regarding your room allocation and the breakfast and room dining services. We understand how frustrating it must have been when your requested room type was not available as confirmed and when service delays occurred. Your feedback has been shared with the relevant teams to ensure improved communication, transparency, and overall service standards. While we appreciate your recognition of the staff members who assisted you, we deeply regret that other service shortcomings affected your stay. We hope to have the opportunity to welcome you back in the future and provide a seamless and enjoyable experience. Warm regards, Paris Aktypis Acting General Manager

Customer review rating 5.0/5

Mohamed A. M. Families - Confirmed reviews ALL

I liked the spacious room, comfortable bed, and the excellent service provided by the staff. The hotel is well located and offers good value for money.

Dear Mohamed A. M., Thank you for sharing your positive feedback regarding your recent stay with Banyan Tree Doha. We are delighted to hear that you enjoyed our offerings and experienced exemplary service from our dedicated team. Please be assured the team will get their due recognition for their exemplary work. We eagerly anticipate the opportunity to welcome you back and create another wonderful experience for you. Warm Regards, Paris Aktypis Acting General Manager

Customer review rating 3.5/5

Sulaiman A. A. Families - Confirmed reviews ALL

I recently stayed at Banyan Tree Doha and overall the hotel was excellent. However, our stay was affected by an incident caused by an important safety detail that seems to have been overlooked. The room and bathroom were beautiful, but the bathroom door had an internal mirror with an unfinished sharp glass edge at the bottom. When my 10-year-old son tried to open the door, his finger got caught under the edge, causing a deep cut and significant bleeding. It took us some time to stop the bleeding and calm the situation. I strongly hope this issue can be addressed to prevent it from happening to future guests. Our room number was 1703.

Dear Mr. Sulaiman A. A., Thank you for taking the time to share your feedback following your stay at Banyan Tree Doha. We regret to hear about the incident in your room and sincerely apologize for the distress it caused you and your son. Please be assured that your comments regarding the bathroom door have been shared with our engineering and safety teams, and we are taking immediate steps to address the issue to prevent it from happening in the future. The safety and well-being of our guests are always our top priority. We truly appreciate your feedback, and we hope to have the opportunity to welcome you and your family back under safer and more enjoyable circumstances. Warm regards, Paris Aktypis Acting General Manager

Customer review rating 5.0/5

Zayed A. Q. Solo - Confirmed reviews ALL

Great stay

Dear Mr. Zayed A. Q., We sincerely appreciate you taking the time to provide your feedback. It’s wonderful to know you enjoyed your stay, and we hope to have the opportunity to host you again soon at Banyan Tree Doha. Warm regards, Paris Aktypis Acting General Manager

Customer review rating 4.0/5

Mohammed N. A. Families - Confirmed reviews ALL

Good stay, helpful and nice staff, very good food

Dear Mohammed N. A., Thank you for your kind feedback. We are pleased to hear that you had a good stay and that our team and food made a positive impression. We truly appreciate your review and will continue enhancing our services to ensure your next stay is even more pleasant. Kind regards, Paris Aktypis Acting General Manager

Other web-users rate our hotel

  • 127 reviews 8.7/10 Location
  • 244 reviews 8.6/10 Room
  • 347 reviews 8.3/10 Service
  • 135 reviews 9.1/10 Vibe
  • 113 reviews 7.3/10 Amenities
  • 65 reviews 7.4/10 Cleanliness
  • 38 reviews 5.8/10 Breakfast
  • 11 reviews 4.2/10 Pool

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