Novotel Johor Bahru City Centre offers easy access to shopping at Johor Bahru City Square, family fun at Legoland Malaysia, and cultural sights like Sultan Abu Bakar Mosque. A perfect base to explore the city, theme parks, and nearby Singapore.
Welcome to Novotel Johor Bahru City Centre. Located in the heart of the city, you will only be a stone's throw away from popular shopping malls and various restaurants.
Mr. Brendan CHONG, Hotel Management
Hotel extras
A quick and effortless getaway from Singapore, only 30 minutes drive.
Located in the heart of Johor Bahru, close to key shopping malls and culinary destinations.
6 flexible meeting rooms and 2 spacious ballrooms. All pillarless with AV and LED screens.
Ideal base for a fun family weekend as it is just a 20-minute drive from Legoland Malaysia.
Start your day or unwind at our elegant and cozy Executive Lounge.
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Standard Room - 1 double bed
, Room 2 :
Standard Room - 2 single beds
Indulge in this elegant room, where a spacious living area and floor-to-ceiling windows frame sweeping city views. Enjoy the convenience of Executive Lounge access, and a complimentary welcome mini bar, designed to make your stay truly memorable.
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
BERJAYA WATERFRONT
Ferries
Access:
4 km / 2.49 mi9 min drive
KTM
Railway station
Access:
5 km / 3.11 mi10 min drive
EDL
Highway exit
Access:
6.5 km / 4.04 mi9 min drive
HELIPAD UTM
Helipad/aerodrome
Access:
23 km / 14.29 mi26 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
314 rooms
2 rooms for people with reduced mobility
10 family rooms
10 connecting rooms
314 non-smoking rooms
34 floors
Languages spoken at the hotel
English
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Additional charge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
Air conditioning
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
One Restaurant
3 Bars
Breakfast
Buffet
Business
11 Meeting rooms
Business Center
Business center with support staff
Well-being
POOL
Covered
On site
POOL
Outside
On site
Fitness Center
On site
On site
Indoor parking
Public
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.27€15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Outdoor parking
Private
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.27€15MYR Per day
Services & equipment
Valet parking
Vehicles
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Outdoor parking
Public
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.27€15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Enclosed outdoor parking
Private
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.27€15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Patrolled parking
Accessibility
Accessible parking
Food Exchange
Photo out of - Food Exchange
Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.
Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.
Page out of
Gourmet Bar
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Payment
Cash
Credit card
Contactless
Other
Credit cards
Mastercard
Visa
Wine and other drinks information
Cocktail
Soft drinks
Wine by the glass available
Snacks facilities
Hot snacks
Kick off your day with a cup of coffee or tea and delectable pastries. Conveniently situated in the hotel lobby, Gourmet Bar offers grab-and-go without compromising quality. Its cozy setup also allows for a quick yet enjoyable pick-me-up, any time.
Executive Lounge
Photo out of - Executive Lounge
Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.
Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.
Pool Bar
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Free Wireless internet (WiFi)
Wheelchair access
Wind down after a long day of work or leisure by the pool. An airy, open space with cosy seating and a relaxing ambience, you can enjoy a selection of well-crafted cocktails, mocktails, and light bites.
Breakfast
Photo out of - Breakfast
Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, there’s something for everyone to enjoy before you head out.
Buffet
Enjoy a delectable selection of local and global menus that are all adaptable to your dietary requirements from the comfort of your own room.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
FOOD EXCHANGE
Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, there’s something for everyone to enjoy before you head out.
2 pools
Photo out of - Pool
Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.
POOL
Location
On site
Pool features
Indoor pool
Access & Security
Pool areas wheelchair accessible
POOL
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Access & Security
Pool areas wheelchair accessible
Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.
Fitness center
On site
Stay energised during your stay in our fully equipped fitness centre. It has everything from light equipment and barbells to weight and cardio machines.
Celebrate your dream wedding at Novotel Johor Bahru City Centre, with elegant ballrooms, versatile venues, and modern facilities. From grand banquets to intimate gatherings, our team ensures every detail is taken care of for your special day.
Abang Dean, Shahida and Kakak Marina was so helpful and friendly. They welcome me and uncle and gives the best hospital and warm welcome. I will definitely will come again in future.
Dear guest,
Thank you for your kind words regarding your recent stay. We are delighted to hear that our team members provided you with exceptional service and a warm welcome. Mr. Dean, Ms. Shahida and Ms. Marina will surely be excited to hear of your praise.
We look forward to hosting you again for another comfortable stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Meng T. J. C.
Friends
-
Confirmed reviews ALL
great location, hotel room is modern, simple and nice. however, the room is very warm, air con fixed at 23degree. not able to adjust lower, hence comfort level is not there due to humidity and temperature of the room.
Dear guest,
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the modern design of our rooms. We regret to learn that the room temperature did not meet your expectations. Your comments will be noted for future considerations.
We look forward to welcoming you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Kathleen K.
Solo
-
Confirmed reviews ALL
Clean comfy and spacious rooms, service by the front desk was polite and welcoming.
Dear guest,
Thank you for your kind words regarding our location, room cleanliness, and the service provided by our front desk team. We are delighted to hear that you had a pleasant stay with us and appreciate your feedback.
We look forward to your next visit soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.5/5
Carolynn P.
Families
-
Confirmed reviews ALL
The lock on the door is already faulty being a new hotel. The latch is preventing the door to open from the inside
Dear guest,
Thank you for your feedback regarding the door lock in your room. We understand that maintenance issues can be frustrating, and we appreciate your bringing this matter to our attention. Your comments are valuable in helping us ensure a comfortable stay for all our guests.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Jennifer M.
Families
-
Confirmed reviews ALL
Everything was great except the redemption of the complementary parking.
I have registered my car plate (one car only) during check-in and yet I am still being charged the next day. I did approach your staff on this matter and was told that they would redeem it on my behalf. I waited for 5 mins in the car park and decided to pay myself.
Dear guest,
Thank you for your positive feedback regarding your recent stay at Novotel Johor Bahru City Centre. We apologise for the inconvenience you experienced with the complementary parking redemption. It is our aim to ensure a seamless experience, and we regret that this was not the case during your visit. Your feedback is invaluable, and we will ensure it is shared with the team for further consideration.
Thank you for your understanding, and we hope to welcome you back soon.
Best regards,
Novotel Johor Bahru City Centre
Dear guest,
Thank you for your kind words regarding your recent stay. We are delighted to hear that our team members provided you with exceptional service and a warm welcome. Mr. Dean, Ms. Shahida and Ms. Marina will surely be excited to hear of your praise.
We look forward to hosting you again for another comfortable stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Meng T. J. C.
Friends
-
Confirmed reviews ALL
great location, hotel room is modern, simple and nice. however, the room is very warm, air con fixed at 23degree. not able to adjust lower, hence comfort level is not there due to humidity and temperature of the room.
Dear guest,
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the modern design of our rooms. We regret to learn that the room temperature did not meet your expectations. Your comments will be noted for future considerations.
We look forward to welcoming you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Kathleen K.
Solo
-
Confirmed reviews ALL
Clean comfy and spacious rooms, service by the front desk was polite and welcoming.
Dear guest,
Thank you for your kind words regarding our location, room cleanliness, and the service provided by our front desk team. We are delighted to hear that you had a pleasant stay with us and appreciate your feedback.
We look forward to your next visit soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.5/5
Carolynn P.
Families
-
Confirmed reviews ALL
The lock on the door is already faulty being a new hotel. The latch is preventing the door to open from the inside
Dear guest,
Thank you for your feedback regarding the door lock in your room. We understand that maintenance issues can be frustrating, and we appreciate your bringing this matter to our attention. Your comments are valuable in helping us ensure a comfortable stay for all our guests.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Jennifer M.
Families
-
Confirmed reviews ALL
Everything was great except the redemption of the complementary parking.
I have registered my car plate (one car only) during check-in and yet I am still being charged the next day. I did approach your staff on this matter and was told that they would redeem it on my behalf. I waited for 5 mins in the car park and decided to pay myself.
Dear guest,
Thank you for your positive feedback regarding your recent stay at Novotel Johor Bahru City Centre. We apologise for the inconvenience you experienced with the complementary parking redemption. It is our aim to ensure a seamless experience, and we regret that this was not the case during your visit. Your feedback is invaluable, and we will ensure it is shared with the team for further consideration.
Thank you for your understanding, and we hope to welcome you back soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.0/5
Esther T.
Couples
-
Confirmed reviews ALL
Have stayed at Novotel Johor a few times. And this time was the worst experience.
The room has sewage smell coming out of the toilet bowl. It was getting worse each day.
The breakfast spread was good but the food are all not hot. Not even warm. 1st day went T 6.30am, the food was all still cold. We thought maybe still warming up.
The 2nd time we went at around 9am, the food were still cold, some were only warm. For example, the porridge was cold.
And the complimentary carpark was not working after the 1st night. We had to pay 15RM to exit the 2nd day. And we have feedback to the reception. They say next day will be solved.
3rd day when we depart , we still have to pay 15RM to exit. There was no intercom at the entrance too which is so inconvenient. This is really disappoint. Making this stay very disappointing.
Dear guest,
Thank you for sharing your experience regarding your recent stay with us at Novotel Johor Bahru City Centre. We sincerely apologise for the issues you encountered during your visit, as they do not reflect the standards we strive to maintain.
We regret to learn about the unpleasant issue in your room. This is a significant concern, and we appreciate your feedback, which will be taken into consideration for our ongoing maintenance efforts.
Furthermore, we acknowledge your comments regarding the breakfast service. It is our intention to provide fresh and warm meals for our guests, and we are sorry that we fell short in this aspect during your stay. Your observations will be relayed to our culinary team for review.
Regarding the parking inconvenience, we understand how frustrating this must have been. While we aim to provide complimentary parking, we regret the disruption you experienced with the payment system. Your feedback about the lack of intercom at the entrance has been noted as well.
Thank you for your understanding, and we hope to have the opportunity to welcome you back for a better experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Kok Y. K. L.
Friends
-
Confirmed reviews ALL
good
Dear guest,
Thank you for your positive feedback. We are delighted to hear that you appreciated our location. It is our goal to provide a convenient and comfortable experience for all our guests.
We look forward to welcoming you back on your next visit.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Magdelene M. T.
Couples
-
Confirmed reviews ALL
I was disappointed with the service during my hotel stay. Despite having three counters available, only one counter was handling check-outs, while the staff at the other counters refused to assist with check-ins, even though there were no customers waiting at their counters.
The staff were unhelpful and showed little initiative to assist guests. What was even more concerning was the lack of communication and coordination among the team. Staff members did not seem to communicate or support one another, which is unacceptable for a hotel that is expected to provide a professional standard of hospitality.
Guests should not have to wait unnecessarily or feel that they are inconveniencing the staff when simply trying to check in. This experience reflected poorly on the hotel’s service standards and overall guest experience.
I hope management will take this feedback seriously, review the front desk team’s service attitude, and improve communication, teamwork, and customer service. A welcoming and efficient check-in experience should be the bare minimum expected of any hotel.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologise for the experience you encountered at our front desk. It is concerning to hear that the service did not meet your expectations.
At Novotel Johor Bahru City Centre, we strive to uphold high standards of guest hospitality, and it is clear from your comments that we fell short in this instance. We appreciate you bringing these matters to our attention, as it is through guest feedback that we can identify areas for improvement. Your observations about the check-in process and the staff will be communicated to our management team for further consideration.
We value your input and hope that you will consider giving us another opportunity to provide you with a more positive experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Robbie A.
Couples
-
Confirmed reviews ALL
Good hotel, but disappointing handling of our refund
Overall, the hotel was good, and we had no major complaints about the stay itself. Unfortunately, our experience with the refund for one unused night was disappointing.
When we asked about a refund for the night we did not use, the receptionist initially told us it would take approximately three months. After we questioned this, we were told three weeks, and eventually, that we would receive the refund when we checked out.
However, it has now been almost a week since we checked out, and we have still received no refund or any further update.
The changing explanations and lack of communication have left us disappointed. We would appreciate more transparency and consistency when handling such matters. The hotel itself was good, but this experience has unfortunately affected our overall impression.
Dear guest,
Thank you for sharing your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are pleased to know that you found the hotel satisfactory; however, we regret to hear about the issues you encountered with the handling of your refund.
We understand that the process and communication regarding refunds can be crucial for our guests. The discrepancies in the information provided by our team are concerning, and we appreciate your suggestion for greater transparency. We assure you that your comments will be taken into consideration for improving our service standards. While our policies on refunds aim to be clear, we recognise the importance of ensuring that our guests receive consistent updates.
We sincerely apologise for the inconvenience you experienced, and we hope that this will not deter you from considering us for future visits. Thank you again for your valuable feedback.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Sylvestre L.
Couples
-
Confirmed reviews ALL
Room is nice and the front office officers are courteous and helpful
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your positive notes on our location and the helpfulness of our staff. However, we regret that your experience did not fully meet your expectations. Your comments are valuable to us as we continually strive to improve.
We hope to provide you with an improved stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Soumik C.
Couples
-
Confirmed reviews ALL
I am a platinum user, huge queue, couldnt find separate counter for accor for checkin. I asked staff, they were lost then i asked them to give me access to lounge floor so i can check in there, after some discussions they gave.
Breakfast was horrible. Hot Tea was ice cold. So many food empty had to keep asking staff to refill.
I asked a staff as was waiting for 45 mkns for teh, ro give me kne cup his response. U can take from counter, this was after waiting 30 mins for counter to refill and to get a teh which was ice cold. Horrible.
I am gha titanium, marriot vacation club invester platinum Accor. So staying in hotel is not new to me. But horrible service.
Even came for my bday in May hafbsimilar problem, my bday was ruined, but ignored. Bit this stay had to say.
You may not know, i am in discussion with Board and management for investment in the group, and these type of experiences make me think twice. I will update the management.
Soumik
Dear guest,
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your continued loyalty as an ALL Accor Platinum member and sincerely apologise for the inconveniences you experienced during your visit.
It is disheartening to learn about the challenges you faced during check-in, particularly regarding the queue and staff assistance. We strive to ensure a smooth experience for all our guests, and it is clear we fell short in this instance. Additionally, we regret that your breakfast experience did not meet your expectations, especially regarding the food availability and beverages. Your comments regarding the service received during breakfast will be taken into consideration to enhance our offerings.
We value your input and understand how important these experiences are, especially as you consider future investments with our group. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Isaac L.
Business
-
Confirmed reviews ALL
First room have water heater issue, flickering light and toilet pipe smell.
Changed 2nd room, TV issue (lines on TV)
Breakfast food quality was disappointing. The egg station is good. Other than that, others is so so disappointing.
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff. However, we are sorry to learn about the issues you encountered with your rooms and the breakfast quality. Your comments will be reviewed to enhance our guest experience.
We hope to welcome you back for a more seamless stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Shenshen M.
Families
-
Confirmed reviews ALL
Staff allowed us to early checkin. Air-condition can't adjust the temperature properly and noise is too loud.
Dear guest,
Thank you for your kind words about our friendly staff and for acknowledging the early check-in flexibility. We appreciate your feedback regarding the air-conditioning issues and will take your comments into consideration as we strive to enhance our guest experience.
We look forward to your next visit in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Ling L. E. L.
Friends
-
Confirmed reviews ALL
Overall experience is good and Novotel JB has to maintain the hotel to keep it constantly good
Dear guest,
Thank you for your kind words regarding the comfort and location of our hotel. We appreciate your feedback and are committed to maintaining our standards to ensure all guests enjoy a consistently excellent experience.
We look forward to welcoming you back for another stay soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Pookong K.
Solo
-
Confirmed reviews ALL
Despite its newness, the guest room is already showing signs of aging - bedroom rug is soiled and bathroom floor and walls need a rigorous scrubbing
Dear guest,
Thank you for sharing your observations regarding your stay. We appreciate your feedback about the condition of the guest room. Your comments will be taken into account as we continue to enhance our facilities and maintain a welcoming environment for our guests.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 0.5/5
Wei X. C.
Couples
-
Confirmed reviews ALL
Bin was not emptied upon check in. Used amenities and sanitary pad found. Urine stains found on floor around toilet bowl. Ac is not cooling, doesn't go below 23°c and fan is noisy when turned to high. Breakfast food is lukewarm and close to being cold. Only egg station is acceptable. Stuffy lift and warm corridors. You may refer to pic I've uploaded to trip.com
Dear guest,
Thank you for providing your feedback regarding your recent stay. We sincerely apologise for the issues you encountered upon your arrival, as well as the concerns with the air conditioning and breakfast. Please be assured that we take these matters seriously, and we will review them with our team to enhance our service. Your comments regarding the lift and corridor conditions are noted, and we appreciate your observations.
Thank you for your understanding and we hope you will visit us again for an improved experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
E P. L.
Friends
-
Confirmed reviews ALL
Very good proximity to the shopping and food locations around that are. Rooms are new and clean with good facilities.
Dear guest,
Thank you for your positive feedback regarding our location and the cleanliness of our rooms. We are pleased to hear that you enjoyed the facilities and proximity to shopping and dining options. Your satisfaction is important to us.
We look forward to welcoming you back soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Paulina W.
Couples
-
Confirmed reviews ALL
Long to check in, long to check out. Calling front desk, they don’t pick up. When I get through to front desk for room service, they don’t send up the wine glasses. :(
Dear guest,
Thank you for sharing your feedback. We regret to learn about your experience with our check-in and check-out processes, as well as the challenges you faced with our front desk and room service. Your comments will be taken into account as we strive to improve our service.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Tammy T.
Business
-
Confirmed reviews ALL
The room is comfortable and the furniture all well maintained. The only unfortunate factor that ruined the stay is the smell of the drain coming from the toilet. This also led to there being flies in the room. I'd have to leave the toilet door closed and also have an unpleasant experience when using opening the door and using the bathroom.
Dear guest,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and the furniture well maintained. However, we sincerely apologise for the issues that detracted from your experience. Please be assured that we take such concerns seriously and will investigate this matter further. Your comments are invaluable in helping us enhance our services.
Thank you once again for your input. We hope to have the opportunity to welcome you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Kiang H. L.
Families
-
Confirmed reviews ALL
A connecting door to 2 rooms should not be named as a family room! Simply said it is just 2 booking 2 separate rooms! It should be informed to gusts that there will be a charge if the room keys are not returned upon checking out upon checking in. We only found about the extra charge when checking out of our stay at the hotel. Also, there was no porter service to assist with our luggage and a security guard was summoned to assist! When our ride to the airport arrived still no porter and a lady at the reception was trying to assist with the heavy bags! Of course she was no help at all! My husband had to lift and carry all the heavy bags himself into the vehicle! Also the main lobby toilet was closed for the longest time due to water leaks and we were told to go upstairs to use the toilets there! It was very inconvenient and frustrating!
Very poor customer service!
Very disappointed and annoyed and dissatisfied customer
Dear guest,
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We genuinely value guest insights as they help us improve our services.
We apologise for the misunderstanding regarding the Family Room. We strive to provide clear information about our rooms, and it appears we fell short in this instance. We appreciate your suggestion regarding clearer communication on such matters.
Furthermore, we recognise your concerns about the lack of porter service during your stay. Your experience with luggage assistance is not reflective of our standards, and we sincerely apologise for the inconvenience caused. Thank you for your patience and understanding regarding the main lobby toilet.
Please know that your feedback is invaluable to us as we continuously seek to enhance our guest experience.
We hope to welcome you back for a more seamless stay experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Web-users rating
Other web-users rate our hotel
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1,181 reviews7.3/10Room
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Frequently asked questions
Novotel Johor Bahru City Centre is located at Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia. We are situated in the heart of the city, just a stone's throw from popular shopping malls and a 30-minute drive from Singapore. Nearby transport includes the KTM Railway station (5 km) and Berjaya Waterfront ferries (4 km), with on-site parking available for an additional fee.
Novotel Johor Bahru City Centre offers a variety of accommodations to suit your needs:
Standard Room - 1 double bed or 2 single beds
Executive Room - 1 double bed or 2 single beds with Executive Lounge access
Family Room - 1 double bed and 2 single beds with connecting doors
Suite Room - 1 double bed with a spacious living area and city views
At Novotel Johor Bahru City Centre, we offer a range of facilities for a comfortable stay:
Free Wi-Fi and air conditioning
Indoor and outdoor swimming pools
Fitness center and 11 meeting rooms
Food Exchange restaurant and three bars
On-site parking and laundry services for an additional fee
Novotel Johor Bahru City Centre invites you to dine at Food Exchange, our all-day restaurant serving international cuisine from 6:30 AM to 10:30 PM. You can also enjoy pastries at Gourmet Bar in the lobby, relax at the Pool Bar, or visit the Executive Lounge. We accommodate various dietary needs, including Halal, vegetarian, and gluten-free options.
At Novotel Johor Bahru City Centre, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Johor Bahru City Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Johor Bahru City Centre using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Novotel Johor Bahru City Centre features 11 flexible meeting rooms and two spacious pillarless ballrooms equipped with AV and LED screens. Our largest room covers 520 m² and can accommodate up to 220 seats. High-speed Wi-Fi and a business center with support staff are also available for your professional needs.
Novotel Johor Bahru City Centre is a wonderful venue for weddings and events, featuring elegant ballrooms and versatile spaces. Our facilities include two spacious ballrooms and 11 meeting rooms, with a maximum banquet capacity of 360 guests.
Novotel Johor Bahru City Centre is a wheelchair accessible hotel featuring two rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, an elevator to all floors, and wheelchair-accessible pool areas.
Yes, Novotel Johor Bahru City Centre allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Novotel Johor Bahru City Centre is located a stone's throw away from popular shopping malls and various restaurants. While specific walking times are not listed, Johor Bahru City Square and KSL Mall are in the immediate vicinity..
Novotel Johor Bahru City Centre supports business travelers with 11 meeting rooms, a business center with support staff, and high-speed Wi-Fi. Each room is equipped with a business desk, and our breakfast buffet opens early at 6:30 AM to start your day.
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