Novotel Johor Bahru City Centre offers easy access to shopping at Johor Bahru City Square, family fun at Legoland Malaysia, and cultural sights like Sultan Abu Bakar Mosque. A perfect base to explore the city, theme parks, and nearby Singapore.
Welcome to Novotel Johor Bahru City Centre. Located in the heart of the city, you will only be a stone's throw away from popular shopping malls and various restaurants.
Mr. Brendan CHONG, Hotel Management
Hotel extras
A quick and effortless getaway from Singapore, only 30 minutes drive.
Located in the heart of Johor Bahru, close to key shopping malls and culinary destinations.
6 flexible meeting rooms and 2 spacious ballrooms. All pillarless with AV and LED screens.
Ideal base for a fun family weekend as it is just a 20-minute drive from Legoland Malaysia.
Start your day or unwind at our elegant and cozy Executive Lounge.
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Standard Room - 1 double bed
, Room 2 :
Standard Room - 2 single beds
Indulge in this elegant room, where a spacious living area and floor-to-ceiling windows frame sweeping city views. Enjoy the convenience of Executive Lounge access, and a complimentary welcome mini bar, designed to make your stay truly memorable.
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
BERJAYA WATERFRONT
Ferries
Access:
4 km / 2.49 mi
 Â
9 min drive
KTM
Railway station
Access:
5 km / 3.11 mi
 Â
10 min drive
EDL
Highway exit
Access:
6.5 km / 4.04 mi
 Â
9 min drive
HELIPAD UTM
Helipad/aerodrome
Access:
23 km / 14.29 mi
 Â
26 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
314 rooms
2 rooms for people with reduced mobility
10 family rooms
10 connecting rooms
314 non-smoking rooms
34 floors
Languages spoken at the hotel
English
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Additional charge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
Air conditioning
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
One Restaurant
3 Bars
Breakfast
Buffet
Business
11 Meeting rooms
Business Center
Business center with support staff
Well-being
POOL
Covered
On site
POOL
Outside
On site
Fitness Center
On site
On site
Indoor parking
Public
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 15MYR15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Outdoor parking
Private
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 15MYR15MYR Per day
Services & equipment
Valet parking
Vehicles
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Outdoor parking
Public
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 15MYR15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Enclosed outdoor parking
Private
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 15MYR15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Patrolled parking
Accessibility
Accessible parking
Food Exchange
Photo out of - Food Exchange
Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.
Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.
Page out of
Gourmet Bar
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Payment
Cash
Credit card
Contactless
Other
Credit cards
Mastercard
Visa
Wine and other drinks information
Cocktail
Soft drinks
Wine by the glass available
Snacks facilities
Hot snacks
Kick off your day with a cup of coffee or tea and delectable pastries. Conveniently situated in the hotel lobby, Gourmet Bar offers grab-and-go without compromising quality. Its cozy setup also allows for a quick yet enjoyable pick-me-up, any time.
Executive Lounge
Photo out of - Executive Lounge
Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.
Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.
Pool Bar
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Free Wireless internet (WiFi)
Wheelchair access
Wind down after a long day of work or leisure by the pool. An airy, open space with cosy seating and a relaxing ambience, you can enjoy a selection of well-crafted cocktails, mocktails, and light bites.
Breakfast
Photo out of - Breakfast
Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, thereâs something for everyone to enjoy before you head out.
Buffet
Enjoy a delectable selection of local and global menus that are all adaptable to your dietary requirements from the comfort of your own room.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
FOOD EXCHANGE
Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, thereâs something for everyone to enjoy before you head out.
2 pools
Photo out of - Pool
Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.
POOL
Location
On site
Pool features
Indoor pool
Access & Security
Pool areas wheelchair accessible
POOL
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Access & Security
Pool areas wheelchair accessible
Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.
Fitness center
On site
Stay energised during your stay in our fully equipped fitness centre. It has everything from light equipment and barbells to weight and cardio machines.
Celebrate your dream wedding at Novotel Johor Bahru City Centre, with elegant ballrooms, versatile venues, and modern facilities. From grand banquets to intimate gatherings, our team ensures every detail is taken care of for your special day.
Dear guest,
Thank you for your kind words regarding our staff's friendliness and efficiency. We are pleased to hear that your experience with our team met your expectations. Your feedback serves as a great motivation for us.
We look forward to welcoming you back soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Krystlyn S. H. G.
Families
-
Confirmed reviews ALL
Only managed to check in at 5pm after 2 delays.
Carpark gantry always ask us to pay, but reception said car was registered for the entire stay.
Door latch of hotel room was faulty, took 4 requests and 1 entire day and night for it to be repaired.
First day of stay, housekeeping not done until 4pm, upon request.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We apologise for the delays you experienced during your check-in and the issues you encountered. We strive to ensure a seamless experience for all our guests, and it is disheartening to learn that we fell short in these areas during your visit. Your comments will be noted for our continuous improvement efforts.
Thank you for your understanding, and we hope to welcome you back for a more enjoyable experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Lee K. L.
Couples
-
Confirmed reviews ALL
Great service by all staffs.
Dear guest,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of your accommodation, as well as the service provided by our staff.
We look forward to your next visit soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Patrick K. H. H.
Business
-
Confirmed reviews ALL
Overall the breakfast, cleanliness is great. Staff is great too. Check in and check out speed could be more efficient.
Dear guest,
Thank you for your positive feedback regarding our location, breakfast, and staff. We appreciate your comments about the check-in and check-out efficiency, and we will take your suggestions into consideration for future improvements.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Melissa K.
Families
-
Confirmed reviews ALL
Good location but the family room seems rather small to accommodate 2kids.
Got a face towel that has brown stains on it but did not feedback to the reception or housekeeping.
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. However, we regret that the family room did not meet your expectations, and we sincerely apologise for the condition of the amenities. Your experience is important to us and we will share this with our team for improvements moving forward.
We hope to welcome you back for a more seamless stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Dear guest,
Thank you for your kind words regarding our staff's friendliness and efficiency. We are pleased to hear that your experience with our team met your expectations. Your feedback serves as a great motivation for us.
We look forward to welcoming you back soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Krystlyn S. H. G.
Families
-
Confirmed reviews ALL
Only managed to check in at 5pm after 2 delays.
Carpark gantry always ask us to pay, but reception said car was registered for the entire stay.
Door latch of hotel room was faulty, took 4 requests and 1 entire day and night for it to be repaired.
First day of stay, housekeeping not done until 4pm, upon request.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We apologise for the delays you experienced during your check-in and the issues you encountered. We strive to ensure a seamless experience for all our guests, and it is disheartening to learn that we fell short in these areas during your visit. Your comments will be noted for our continuous improvement efforts.
Thank you for your understanding, and we hope to welcome you back for a more enjoyable experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Lee K. L.
Couples
-
Confirmed reviews ALL
Great service by all staffs.
Dear guest,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of your accommodation, as well as the service provided by our staff.
We look forward to your next visit soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Patrick K. H. H.
Business
-
Confirmed reviews ALL
Overall the breakfast, cleanliness is great. Staff is great too. Check in and check out speed could be more efficient.
Dear guest,
Thank you for your positive feedback regarding our location, breakfast, and staff. We appreciate your comments about the check-in and check-out efficiency, and we will take your suggestions into consideration for future improvements.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Melissa K.
Families
-
Confirmed reviews ALL
Good location but the family room seems rather small to accommodate 2kids.
Got a face towel that has brown stains on it but did not feedback to the reception or housekeeping.
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. However, we regret that the family room did not meet your expectations, and we sincerely apologise for the condition of the amenities. Your experience is important to us and we will share this with our team for improvements moving forward.
We hope to welcome you back for a more seamless stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Eunice H.
Friends
-
Confirmed reviews ALL
Excellent location, good service however check-in process can be improved. Took 5mins per group to check in on a weekday with only 1 counter availableđ
Dear guest,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location and service to be satisfactory. We appreciate your comments about the check-in process and will take them into consideration for future improvements.
We look forward to your next visit in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 0.5/5
Sijie K.
Families
-
Confirmed reviews ALL
Nobody replied my email on whether the earmark of 100 MYR deposit on my card had been released!!!
I was expecting better service from Novotel.
Really disappointed with the service.
See email trail below, today is 22 Sep and I still haven't gotten any email reply.
From: K. Sijie <koâŠ>
To: hb⊠<hbâŠ>
Cc: no⊠<noâŠ>; hb⊠<hbâŠ>; Sayyidatul ZALZALI <saâŠ>; Suhaimi BOLHI <suâŠ>
Sent: Sunday, September 20, 2026 at 02:00:44 PM GMT+8
Subject: Re: K. - Question relating to my stay on 09/12/2026
Hi
1 week has passed without any response.
Please revert asap before i escalate this as an official complaint.
Thank you.
Regards,
Si Jie
On Wednesday, September 16, 2026 at 08:02:08 PM GMT+8, K. Sijie <koâŠ> wrote:
Hi all
Kindly provide an update if this had been done.
Thank you
Regards,
Sijie
Sent from my iPhone
> On 15 Sep 2026, at 18:08, NOVOTEL Johor Bahru City Centre <HBâŠ> wrote:
>
> ï»żDear Team,
>
> Warm Greetings from Novotel Johor Bahru City Centre!
>
> Kindly assist below with many thanks.
>
> Should you need further assistance, feel free to contact us anytime.
>
> Best Regards,
> Nurul Afiqah Abd Talib
> Reservation Supervisor
> Reservation Department
>
> Novotel Johor Bahru City Centre
> Jalan Pelanduk, Taman Abad,
> 80250 Johor Bahru, Johor - Malaysia
> T +(60) 7 33 66 800
> NOVOTEL.COM/JOHORBAHRUCITYCENTRE
> ALL.COM
>
>
>
> -----Original Message-----
> From: K. Sijie <koâŠ>
> Sent: Tuesday, 15 September, 2026 3:23 PM
> To: NOVOTEL Johor Bahru City Centre <HBâŠ>
> Subject: K. - Question relating to my stay on 09/12/2026
>
> Hi
>
>
> Please release MYR100 deposit from my credit card.
>
> My stay had ended on 13 Sep
>
> Regards
> --
> Sijie K.
> QQLPBWMR
> 09/12/2026 - 09/14/2026
>
> Sent from my iPhone
> This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited.
>
> ------------------------------------------------------------------------------
>
> Ce message electronique ainsi que tous les fichiers joints et les informations contenus dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses. Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites.
>
Dear guest,
Thank you for taking the time to share your experiences regarding your recent stay at Novotel Johor Bahru City Centre. We sincerely apologise for the inconvenience you encountered. It is our standard practice to promptly address inquiries, and we regret that this has not been your experience.
Your feedback is invaluable, and will be reviewed with our team to enhance our service delivery. If you require further assistance, please do not hesitate to reach out via our official contact channels.
Thank you once again for your feedback, and I hope we will have the opportunity to welcome you back for a more pleasant stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Weepeng W.
Families
-
Confirmed reviews ALL
It was our first stay , pleasant nice and helpful staffs .
Dear guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff helpful and your experience pleasant. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Loh G. W. V.
Couples
-
Confirmed reviews ALL
The room is very clean and modern. We love the purified water tap that is located in the toilet. Easy to access to wash and fill the kettle for boiling. Also it is environmental friendly. The water tasted with a hint of sweet after taste. Breakfast pricing is reasonable and the eating area is spacious. Good professional customer service from this hotel. Check in and out is efficient.
Dear guest,
Thank you for your kind feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are delighted to hear that you found our accommodations modern and clean, and that you appreciated the convenience of our purified water tap. It is also gratifying to know that our breakfast offerings and the spacious dining area met your expectations. We pride ourselves on providing efficient service, and your recognition of our teamâs professionalism is greatly appreciated. We look forward to welcoming you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Teck H. T.
Friends
-
Confirmed reviews ALL
Breakfast was disappointed.
Dear guest,
Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location and room comfort to your satisfaction. However, we regret that the breakfast did not meet your expectations. Your comments will be taken into consideration for future improvements.
We hope to welcome you back for a more seamless experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.0/5
Kai H. L. T.
Families
-
Confirmed reviews ALL
All good except no one is there for priority check in for Accor plus priority members. Ended up having to join a super long Q for both check in and check out cos of cash deposit. Also no free upgrade of rooms nor late check out despite being entitled to it for Accor priority members. Quite disappointed with front counter service. Got chilled by check out counter lady when I do not have my cash deposit receipt with me during in check out when no one told me to keep the receipt in the first place.
Dear guest,
Thank you for sharing your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are pleased to hear that you found our location convenient and enjoyed a comfortable stay.
However, we regret to learn about your experience with the check-in and check-out process, particularly as an ALL Accor Plus Explorer member. We strive to provide our members with the best possible service, and it is concerning that you encountered delays. Please know that your feedback regarding our front counter service will be taken into consideration for future improvements.
We appreciate your insights and hope to provide you with a more seamless experience on your next visit.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Wee S. L.
Families
-
Confirmed reviews ALL
Neutral. Hotel location was well located, room setting was comfortable. Noise isolation for room to be improve. Was able to hear next door customer opening and closing door when waking up in morning at about 730am. If it happen at night, will interrupt sleep.
Dear guest,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and room comfort. However, we acknowledge your concerns regarding noise isolation and will consider this as we strive to enhance our guest experience.
We hope to welcome you back for a more seamless stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Benny C.
Couples
-
Confirmed reviews ALL
Staff are friendly and services are good.
Dear guest,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found your room to be clean and well-maintained. Our team appreciates your kind words about their service.
We look forward to welcoming you back for another memorable stay.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
King W. C.
Families
-
Confirmed reviews ALL
From the first step into the hotel lobby, a strong sense of hospitality covered us as a warm welcome. Potter, counter receptionist are all very customer-centric, very friendly and provides suggestions to meet our needs.
Dear guest,
Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that our team provided exceptional service and met your needs. Your feedback serves as a great motivation for us to continue delivering memorable experiences.
We look forward to providing you another excellent stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Ow A.
Families
-
Confirmed reviews ALL
During our stay, we experienced very slow elevator service, with wait times reaching up to 4â5 minutes on several occasions.
â
Most disappointing, however, was being repeatedly contacted regarding checkout despite having a confirmed 1:00 PM late checkout. We received two callsâone at approximately 12:30 PM and another at 12:45 PMâasking when we would be leaving.
â
This created an unwelcoming atmosphere and left us feeling rushed and hurried out before our agreed checkout time had even reached.
Dear guest,
Thank you for your feedback regarding your recent stay. We sincerely apologise for the inconvenience you experienced with the elevator service and Front Office services. We understand that timely communication is essential. Your comments are valuable, and we will take them into consideration as we strive to enhance our guest experience.
We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Lee H. Y.
Couples
-
Confirmed reviews ALL
Room is clean and happy with the layout. Well suited for leisure travellers. Love that there is a couch to laze on. Front desk staff is pleasant. Location is right beside KSL with lots of food option around the hotel.
Dear guest,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness of your room, the layout, and our convenient location. Your kind words about our front desk staff are greatly appreciated, and we hope to welcome you back soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Grace C.
Couples
-
Confirmed reviews ALL
Overall ok. Front desk staff are a little dis organised
Dear guest,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location. However, we acknowledge your concerns about the organisation of our front desk staff and will strive to enhance our service quality in that area.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Choo M. O.
Friends
-
Confirmed reviews ALL
Pros: Excellent location, smooth check-in/check-out. Also, despite being told otherwise by staff, the rooms do have USB ports.
Cons:
Cleanliness: Our first room had many small flies (a recurring issue mentioned in other reviews), forcing us to request a room change.
Service: Communication was incredibly disorganized. I was promised a callback in 5 minutes but never got one. When I called back, a different staff member knew nothing about my request. After a third call and mixed messages about room availability, we went downstairs to store our bags, only to find out from the receptionist that the new room was already ready. The second room was much better, but we chose this hotel for its brand name and higher price tag. The disappointing cleanliness and front-desk communication did not match the premium price.
Dear guest,
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our location and the smooth check-in and check-out process. However, we sincerely regret to hear about the issues you encountered and the challenges with our service.
We take guest feedback seriously, particularly regarding room conditions and staff coordination. It is concerning to learn that your initial room did not meet our standards and that the communication from our team did not align with our expectations for service excellence. Your experience does not reflect the high standards we strive to maintain.
Please know that we will review your comments carefully to improve our processes and ensure a more seamless experience for all our guests in the future. Thank you once again for your valuable feedback, and we hope you will consider staying with us again.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Agnes L.
Families
-
Confirmed reviews ALL
Love the clean room with good view. The white fluffy towels and the comfortable beds. Like that filtered water is provided on the tap.
Didnt like the toothpaste provided. One of the two toothbrush packets came with the toothpaste packet that was already opened/torned. Luckily the other packet provided was okay.
Dear guest,
Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed the cleanliness and comfort of your room, as well as the amenities provided. We apologise for the inconvenience caused by the used amenity and appreciate your understanding. Your comments will be taken into consideration as we continuously strive to improve our services.
We hope to welcome you back for a more seamless experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Naomi S.
Couples
-
Confirmed reviews ALL
A few pointers for hotel to note:
1.Air-con is loud even though fan speed at lowest.
2. Sewer smell in bathroom
3. Grab transport only can pin drop-off and not pick-up at Hotel lobby. Default pick-up pin in the app is lobby at Space Residency.
4. Basic utensils like teaspoons not available, no cup provided for tooth brushing.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the tasteful decor and value for money. However, we regret that you encountered issues with certain amenities and services. Your insights are valuable as they help us enhance our guest experience.
Thank you once again for your review and hope to welcome you back for a more seamless stay.
Best regards,
Novotel Johor Bahru City Centre
Web-users rating
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5 reviews5.7/10Value
16 reviews8.8/10Location
29 reviews6/10Room
22 reviews8.1/10Service
13 reviews5.6/10Comfort
11 reviews8.9/10Vibe
11 reviews4.8/10Amenities
10 reviews4.4/10Breakfast
9 reviews7.2/10Cleanliness
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Frequently asked questions
Novotel Johor Bahru City Centre is located at Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia. We are situated in the heart of the city, just a stone's throw from popular shopping malls and a 30-minute drive from Singapore. Nearby transport includes the KTM Railway station (5 km) and Berjaya Waterfront ferries (4 km), with on-site parking available for an additional fee.
Novotel Johor Bahru City Centre offers a variety of accommodations to suit your needs:
Standard Room - 1 double bed or 2 single beds
Executive Room - 1 double bed or 2 single beds with Executive Lounge access
Family Room - 1 double bed and 2 single beds with connecting doors
Suite Room - 1 double bed with a spacious living area and city views
At Novotel Johor Bahru City Centre, we offer a range of facilities for a comfortable stay:
Free Wi-Fi and air conditioning
Indoor and outdoor swimming pools
Fitness center and 11 meeting rooms
Food Exchange restaurant and three bars
On-site parking and laundry services for an additional fee
Novotel Johor Bahru City Centre invites you to dine at Food Exchange, our all-day restaurant serving international cuisine from 6:30 AM to 10:30 PM. You can also enjoy pastries at Gourmet Bar in the lobby, relax at the Pool Bar, or visit the Executive Lounge. We accommodate various dietary needs, including Halal, vegetarian, and gluten-free options.
At Novotel Johor Bahru City Centre, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Johor Bahru City Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Johor Bahru City Centre using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Novotel Johor Bahru City Centre features 11 flexible meeting rooms and two spacious pillarless ballrooms equipped with AV and LED screens. Our largest room covers 520 mÂČ and can accommodate up to 220 seats. High-speed Wi-Fi and a business center with support staff are also available for your professional needs.
Novotel Johor Bahru City Centre is a wonderful venue for weddings and events, featuring elegant ballrooms and versatile spaces. Our facilities include two spacious ballrooms and 11 meeting rooms, with a maximum banquet capacity of 360 guests.
Novotel Johor Bahru City Centre is a wheelchair accessible hotel featuring two rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, an elevator to all floors, and wheelchair-accessible pool areas.
Yes, Novotel Johor Bahru City Centre allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Novotel Johor Bahru City Centre is located a stone's throw away from popular shopping malls and various restaurants. While specific walking times are not listed, Johor Bahru City Square and KSL Mall are in the immediate vicinity..
Novotel Johor Bahru City Centre supports business travelers with 11 meeting rooms, a business center with support staff, and high-speed Wi-Fi. Each room is equipped with a business desk, and our breakfast buffet opens early at 6:30 AM to start your day.
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