Novotel Johor Bahru City Centre offers easy access to shopping at Johor Bahru City Square, family fun at Legoland Malaysia, and cultural sights like Sultan Abu Bakar Mosque. A perfect base to explore the city, theme parks, and nearby Singapore.
Welcome to Novotel Johor Bahru City Centre. Located in the heart of the city, you will only be a stone's throw away from popular shopping malls and various restaurants.
Mr. Brendan CHONG, Hotel Management
Hotel extras
A quick and effortless getaway from Singapore, only 30 minutes drive.
Located in the heart of Johor Bahru, close to key shopping malls and culinary destinations.
6 flexible meeting rooms and 2 spacious ballrooms. All pillarless with AV and LED screens.
Ideal base for a fun family weekend as it is just a 20-minute drive from Legoland Malaysia.
Start your day or unwind at our elegant and cozy Executive Lounge.
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Standard Room - 1 double bed
, Room 2 :
Standard Room - 2 single beds
Indulge in this elegant room, where a spacious living area and floor-to-ceiling windows frame sweeping city views. Enjoy the convenience of Executive Lounge access, and a complimentary welcome mini bar, designed to make your stay truly memorable.
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
BERJAYA WATERFRONT
Ferries
Access:
4 km / 2.49 mi9 min drive
KTM
Railway station
Access:
5 km / 3.11 mi10 min drive
EDL
Highway exit
Access:
6.5 km / 4.04 mi9 min drive
HELIPAD UTM
Helipad/aerodrome
Access:
23 km / 14.29 mi26 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
314 rooms
2 rooms for people with reduced mobility
10 family rooms
10 connecting rooms
314 non-smoking rooms
34 floors
Languages spoken at the hotel
English
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Additional charge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
Air conditioning
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
One Restaurant
3 Bars
Breakfast
Buffet
Business
11 Meeting rooms
Business Center
Business center with support staff
Well-being
POOL
Covered
On site
POOL
Outside
On site
Fitness Center
On site
On site
Indoor parking
Public
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.19€15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Outdoor parking
Private
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.19€15MYR Per day
Services & equipment
Valet parking
Vehicles
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Outdoor parking
Public
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.19€15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Accessibility
Accessible parking
PARK
Additional charge
Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia
GPS:1.48659, 103.76123
Parking information
On site
Enclosed outdoor parking
Private
Parking opened 24/7
Max Limited Height: 2 m
/
6.562 ft
Parking pricing: 3.19€15MYR Per day
Services & equipment
Valet parking
Vehicles
Motorcycle places
Bus parking
Security
Well-lit parking
Extinguisher
Sprinkler
Video surveillance in parking
Controled access parking
Patrolled parking
Accessibility
Accessible parking
Food Exchange
Photo out of - Food Exchange
Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.
Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.
Page out of
Gourmet Bar
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Payment
Cash
Credit card
Contactless
Other
Credit cards
Mastercard
Visa
Wine and other drinks information
Cocktail
Soft drinks
Wine by the glass available
Snacks facilities
Hot snacks
Kick off your day with a cup of coffee or tea and delectable pastries. Conveniently situated in the hotel lobby, Gourmet Bar offers grab-and-go without compromising quality. Its cozy setup also allows for a quick yet enjoyable pick-me-up, any time.
Executive Lounge
Photo out of - Executive Lounge
Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.
Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.
Pool Bar
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Free Wireless internet (WiFi)
Wheelchair access
Wind down after a long day of work or leisure by the pool. An airy, open space with cosy seating and a relaxing ambience, you can enjoy a selection of well-crafted cocktails, mocktails, and light bites.
Breakfast
Photo out of - Breakfast
Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, there’s something for everyone to enjoy before you head out.
Buffet
Enjoy a delectable selection of local and global menus that are all adaptable to your dietary requirements from the comfort of your own room.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
FOOD EXCHANGE
Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, there’s something for everyone to enjoy before you head out.
2 pools
Photo out of - Pool
Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.
POOL
Location
On site
Pool features
Indoor pool
Access & Security
Pool areas wheelchair accessible
POOL
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Access & Security
Pool areas wheelchair accessible
Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.
Fitness center
On site
Stay energised during your stay in our fully equipped fitness centre. It has everything from light equipment and barbells to weight and cardio machines.
Celebrate your dream wedding at Novotel Johor Bahru City Centre, with elegant ballrooms, versatile venues, and modern facilities. From grand banquets to intimate gatherings, our team ensures every detail is taken care of for your special day.
It was a family trip and we booked a family suite. It turned out to be 2 connecting rooms which is good. I do not have to specifically request for connecting rooms and bed types during booking.
The downside is the flush button for full flush in both rooms were stuck. When it was pressed, there was no water and the button was still pressed. This happened to both toilets. The sinkstopper in 1 toilet was also stuck. It didnt lift up when the lever was pushed down. We just took the stopper out from the sink.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to learn that you found our family suite accommodating and appreciated the convenient location of our hotel.
However, we sincerely apologise for the inconveniences you encountered with the toilet facilities. While we strive to maintain them to the highest standards, occasional maintenance issues can arise. Your comments have been duly noted and will be addressed with our maintenance team to ensure that such matters are resolved for future guests.
We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 0.5/5
Edwin O.
Families
-
Confirmed reviews ALL
I am writing to formally complain about a deeply unsatisfactory experience during my one-night stay today, 6 September. Rooms 3001 and 3004.
We waited approximately 15–30 minutes at the front desk simply to be checked in and given our room keys. When we finally went up to our rooms, we discovered that neither room had been made up — beds unmade, rooms clearly not serviced for new guests. In all my years of staying at hotels, this is the first time I have ever encountered this, and frankly, I am appalled that this happened at a Novotel property.
To make matters worse, the hotel lifts were extremely slow, adding further delay and frustration to an already stressful check-in.
As a result, my family’s rest and comfort were significantly disrupted from the moment we arrived. This falls well short of the standard I expect from your brand.
I trust you will investigate this matter and revert to me with an appropriate response.
I look forward to your prompt reply.
Dear guest,
Thank you for taking the time to share your concerns regarding your recent stay with us. We sincerely apologise for the inconveniences you experienced upon check-in. It is disappointing to hear that your expectations were not met, and we understand how frustrating this must have been for you and your family.
At Novotel Johor Bahru City Centre, we strive to maintain high standards of cleanliness and service. It is unacceptable that your rooms were not prepared for your arrival, and we assure you that this matter will be addressed with our housekeeping team to prevent such occurrences in the future.
Additionally, we regret that the lift service did not meet your needs during your stay. We recognise the importance of efficient service, especially during check-in and check-out periods, and your feedback is invaluable in helping us enhance our operations.
Thank you for your understanding, and we hope you will consider giving us another opportunity in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.5/5
Eng W. L.
Families
-
Confirmed reviews ALL
The service standard provided was lowered that I was expected . I requested for connecting room in advanced and was unable to provide .
Dear guest,
Thank you for your feedback regarding your recent stay. We apologise for not meeting your expectations and will share your valuable input with our team. Your comments are important to us as we strive to improve our guest experiences.
We hope to provide you an improved stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Yiwei K.
Families
-
Confirmed reviews ALL
Upon arriving at 5pm at the hotel. I was told that my room will only be ready at 530pm. At the same time a late check out request was made and we were given 1pm on the spot.
When entering the room, my daughter was looking forward for the welcome chocolate as this is the 2nd time we are staying. But the chocolate wasn’t there. I also realised that even though the booking indicated that there will be 2 adult and 1 child staying. There are only 2 sets of amenities. I tried calling the house keeping and reception multiple time and no one picked up.
As I left for dinner at 6pm, I personal left a request at the concierge and upon returning to the room at 10pm. The amenities are still not in the room. Same experience, calling the house keeping and reception is to no valid. Then I had with head down to the main lobby to make the request again personally.
After speaking to the duty manager, he has extended a pair of complimentary breakfast which we accepted it. I was told to just let the counter know my room number the next day when I am having my breakfast. This lead to another bad experience that the breakfast team told us that there is no complimentary breakfast and they have to sort it out and deconflict internally.
Lastly, to end off the whole bad experience after returning to the hotel after lunch at 1210pm which is a peak period where other guests are checking out. We couldn’t access the lift to our level. We have to held up the lift with our guests and waited the check in counter to be available to sort out the key card access. The late check out request as done the day before so to avoid the key card access after 12noon but it seem like my effort is to no valid as well.
This trip is not just with my wife and daugther, I have also brought alone our parents who are quite elderly. They have to go through all this saga with us as well.
Hence, this is a very dissatisfying experience that me and my family had for this stay.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologise for the inconveniences you encountered, as it is our goal to provide a seamless and enjoyable experience for all our guests.
We understand that room-readiness is an essential part of the stay and regret the inconvenience you experienced. Our team strives to ensure that all room specifications, including the amenities according to guest bookings, are met. We appreciate your patience while our team assisted you with this matter.
Your feedback is invaluable to us, and we assure you that these issues will be addressed with the team to improve our service moving forward.
Thank you for your understanding. We hope to have the opportunity to welcome you back for a more pleasant experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
David M. B.
Families
-
Confirmed reviews ALL
It was a short but pleasant stay. Other than the long check-in times (more than 10 minutes), and the fact that my welcome drink was served second (to a family of 4 who walked in later than me), it was a good stay. Bell boys were very friendly.
Dear guest,
Thank you for your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are pleased to hear that you found our location convenient and enjoyed your overall experience. However, we sincerely apologise for the delays you encountered during check-in and the service of your welcome drink. Your comments have been noted, and we appreciate your understanding as we strive to enhance our guest services.
We hope to welcome you back for another stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to learn that you found our family suite accommodating and appreciated the convenient location of our hotel.
However, we sincerely apologise for the inconveniences you encountered with the toilet facilities. While we strive to maintain them to the highest standards, occasional maintenance issues can arise. Your comments have been duly noted and will be addressed with our maintenance team to ensure that such matters are resolved for future guests.
We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 0.5/5
Edwin O.
Families
-
Confirmed reviews ALL
I am writing to formally complain about a deeply unsatisfactory experience during my one-night stay today, 6 September. Rooms 3001 and 3004.
We waited approximately 15–30 minutes at the front desk simply to be checked in and given our room keys. When we finally went up to our rooms, we discovered that neither room had been made up — beds unmade, rooms clearly not serviced for new guests. In all my years of staying at hotels, this is the first time I have ever encountered this, and frankly, I am appalled that this happened at a Novotel property.
To make matters worse, the hotel lifts were extremely slow, adding further delay and frustration to an already stressful check-in.
As a result, my family’s rest and comfort were significantly disrupted from the moment we arrived. This falls well short of the standard I expect from your brand.
I trust you will investigate this matter and revert to me with an appropriate response.
I look forward to your prompt reply.
Dear guest,
Thank you for taking the time to share your concerns regarding your recent stay with us. We sincerely apologise for the inconveniences you experienced upon check-in. It is disappointing to hear that your expectations were not met, and we understand how frustrating this must have been for you and your family.
At Novotel Johor Bahru City Centre, we strive to maintain high standards of cleanliness and service. It is unacceptable that your rooms were not prepared for your arrival, and we assure you that this matter will be addressed with our housekeeping team to prevent such occurrences in the future.
Additionally, we regret that the lift service did not meet your needs during your stay. We recognise the importance of efficient service, especially during check-in and check-out periods, and your feedback is invaluable in helping us enhance our operations.
Thank you for your understanding, and we hope you will consider giving us another opportunity in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.5/5
Eng W. L.
Families
-
Confirmed reviews ALL
The service standard provided was lowered that I was expected . I requested for connecting room in advanced and was unable to provide .
Dear guest,
Thank you for your feedback regarding your recent stay. We apologise for not meeting your expectations and will share your valuable input with our team. Your comments are important to us as we strive to improve our guest experiences.
We hope to provide you an improved stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Yiwei K.
Families
-
Confirmed reviews ALL
Upon arriving at 5pm at the hotel. I was told that my room will only be ready at 530pm. At the same time a late check out request was made and we were given 1pm on the spot.
When entering the room, my daughter was looking forward for the welcome chocolate as this is the 2nd time we are staying. But the chocolate wasn’t there. I also realised that even though the booking indicated that there will be 2 adult and 1 child staying. There are only 2 sets of amenities. I tried calling the house keeping and reception multiple time and no one picked up.
As I left for dinner at 6pm, I personal left a request at the concierge and upon returning to the room at 10pm. The amenities are still not in the room. Same experience, calling the house keeping and reception is to no valid. Then I had with head down to the main lobby to make the request again personally.
After speaking to the duty manager, he has extended a pair of complimentary breakfast which we accepted it. I was told to just let the counter know my room number the next day when I am having my breakfast. This lead to another bad experience that the breakfast team told us that there is no complimentary breakfast and they have to sort it out and deconflict internally.
Lastly, to end off the whole bad experience after returning to the hotel after lunch at 1210pm which is a peak period where other guests are checking out. We couldn’t access the lift to our level. We have to held up the lift with our guests and waited the check in counter to be available to sort out the key card access. The late check out request as done the day before so to avoid the key card access after 12noon but it seem like my effort is to no valid as well.
This trip is not just with my wife and daugther, I have also brought alone our parents who are quite elderly. They have to go through all this saga with us as well.
Hence, this is a very dissatisfying experience that me and my family had for this stay.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologise for the inconveniences you encountered, as it is our goal to provide a seamless and enjoyable experience for all our guests.
We understand that room-readiness is an essential part of the stay and regret the inconvenience you experienced. Our team strives to ensure that all room specifications, including the amenities according to guest bookings, are met. We appreciate your patience while our team assisted you with this matter.
Your feedback is invaluable to us, and we assure you that these issues will be addressed with the team to improve our service moving forward.
Thank you for your understanding. We hope to have the opportunity to welcome you back for a more pleasant experience in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
David M. B.
Families
-
Confirmed reviews ALL
It was a short but pleasant stay. Other than the long check-in times (more than 10 minutes), and the fact that my welcome drink was served second (to a family of 4 who walked in later than me), it was a good stay. Bell boys were very friendly.
Dear guest,
Thank you for your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are pleased to hear that you found our location convenient and enjoyed your overall experience. However, we sincerely apologise for the delays you encountered during check-in and the service of your welcome drink. Your comments have been noted, and we appreciate your understanding as we strive to enhance our guest services.
We hope to welcome you back for another stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 0.5/5
Shih H. T.
Families
-
Confirmed reviews ALL
i was requested late check out. After 12pm still lock my room card and rooms, after I go counter reset the room card. One of room still unable to access need to go counter reset again it’s really unprofessional service and the toilet amenities two room was different and a lot of things was missing.
Dear guest,
Thank you for your feedback. We apologise for the inconveniences you faced during your stay, particularly regarding the late check-out process and the inconsistencies with room amenities. We strive to provide a seamless experience, and your comments will be taken into consideration to enhance our service. We appreciate your understanding and hope to welcome you back for an improved stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Kacie N.
Families
-
Confirmed reviews ALL
Thank u Novotel for the complimentary birthday cake for my husband. Though a short one, our stay was great !
Dear guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and found the hotel to be clean and new. It was our pleasure to provide a complimentary birthday cake for your husband on such a joyous occasion.
We look forward to your next visit soon.
Best wishes,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Ronald C.
Families
-
Confirmed reviews ALL
It is near KSL mall. Sufficient and complementary parking. Room is clean and tidy.
Lack of dedicated lane for ALL Gold members. Long Q. Inconsistent from front desk. Was informed that late check out 2pm, only to be told the next day that its 12noon.
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and parking facilities. However, we regret to hear about the confusion regarding the late check-out time and the experience at the front desk. Your comments are valuable, and we will use them to enhance our services for all guests.
We hope to welcome you back for a more seamless stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Hafiz H. F. B. R.
Families
-
Confirmed reviews ALL
Great Stay... Great hospitality service from the guy who check me in. Ease my plan for the day... and another shout out to the malay uncle who assisted us during check in and check out. Will definitely stay again... with the right room type... (preferred connecting room)
Dear guest,
Thank you for your wonderful feedback regarding your recent stay. We are pleased to hear that our team provided excellent hospitality. We appreciate your preference for connecting rooms and look forward to welcoming you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Benedict L.
Families
-
Confirmed reviews ALL
Easy and fuss free - only feedback is that the mini fridge is not very cold.
Dear guest,
Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort and cleanliness of your room. We appreciate your observation about the mini fridge temperature and will address it with our team.
We look forward to your next visit in the future.
Best wishes,
Novotel Johor Bahru City Centre
Customer review rating 4.0/5
Tai H. E. L.
Families
-
Confirmed reviews ALL
Never get upgraded to Exec Rooms as platinum member even though I see there is availability in All App thou I understand that the availability maybe low. Breakfast is basic considering this is a 4 star hotel.
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location. We understand your concerns about room upgrades being subject to availability. Your comments will be taken into consideration as we continuously strive to enhance our guest experience.
We hope to welcome you back in the future to enjoy your benefits as an ALL Accor Platinum member.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 0.5/5
Xiangxin L.
Families
-
Confirmed reviews ALL
We are returning guests of this hotel and had previously enjoyed an acceptable stay, which was why we decided to introduce our friend to stay with us this time. Unfortunately, this experience was extremely disappointing and has completely changed our perception of the hotel.
Previously, we parked our car on Level 3, where we could conveniently access the lift directly to our rooms. This time, however, when we tried to exit the car park the following day, we were shocked to find that we had to pay for parking. My wife went to the lobby to clarify and was told that, since the previous month, hotel guests were required to park at the Level 1 hotel car park.
The biggest issue was that we were never informed of this change during check-in. As a result, we were stuck at the car park for almost an hour, with very little assistance from the hotel staff. What made matters worse was the unacceptable and disrespectful way the car park security staff treated us. We felt extremely insulted by their attitude.
Despite waiting for almost an hour, the lobby staff did very little to resolve the situation. The Manager on Duty remained in the office and only came out after we escalated the matter. Ultimately, we had no choice but to exit the car park by paying the charges ourselves.
This entire experience was extremely frustrating and disappointing. As an Accor Gold member, I certainly did not feel that my membership or loyalty was valued in any way.
To make matters worse, we received a call from the hotel at 12:15pm telling us to evacuate the room, despite being told that we were expected to check out at 12 noon because of the hotel’s high occupancy. This was completely unreasonable and added further frustration to an already unpleasant stay.
After this experience, this will unfortunately be my last stay at Novotel. I expected much better service, communication and professionalism from an Accor property, especially as a returning guest and Gold member.
Dear guest,
Thank you for taking the time to share your feedback regarding your recent experience at Novotel Johor Bahru City Centre. We sincerely regret to hear about the challenges you faced during your stay, particularly concerning the changes in our parking policy and the service you received from our staff.
We acknowledge that communication is vital, and it is disappointing to learn that the service you received did not meet the standards we strive to uphold, especially given your loyalty as an ALL Accor Gold member. We will ensure that this is addressed with the appropriate team to prevent a recurrence.
Your feedback will be reviewed, as we aim to provide a seamless experience for all guests.
Thank you once again for your valuable insights. We hope to have the opportunity to restore your faith in our services in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.5/5
Siang Z. T.
Families
-
Confirmed reviews ALL
Family rooms is not ready when I arrived the hotel at 4.30pm. Supposed to be ready by 3pm for check in. End up we have a very late check in at 7.30pm . Was compensated late check out until 2.30pm only. Not worth to Spent RM 1200 per night for late check in.
Dear guest,
Thank you for sharing your feedback regarding your recent stay with us. While we are pleased to hear that you appreciated our location and the comfort of your accommodations, we sincerely apologise for the inconvenience caused by the delay in your room availability. We understand that timely check-in is important, and we appreciate your understanding regarding the late check-out compensation offered. Your comments will be shared with our team for further review to enhance our guest experience in the future.
Thank you for your understanding again and we hope you will visit us again in the future for a more seamless stay.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 4.5/5
Peik K. W.
Families
-
Confirmed reviews ALL
Good . But the room corner of window very dusty. Not clean properly.
Dear guest,
Thank you for your feedback. We are pleased to hear that you appreciated our location. However, we regret that the condition of your room did not meet your expectations. Your comments will be shared with our team to ensure improvements.
We hope to welcome you back for an improved stay soon.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 1.5/5
Lewis N.
Couples
-
Confirmed reviews ALL
I’m unfortunately very disappointed with our recent stay at Novotel Johor this weekend. This is the first genuinely negative experience I have had at any Novotel property anywhere in the world.
The main issue was with our bathroom. The shower was leaking through cracked bathroom tiles, and within approximately one minute of using the shower, the entire bathroom floor was completely flooded. We reported this to reception immediately and were informed that housekeeping would come and inspect the issue.
However, when we used the shower again later, exactly the same problem occurred. This made us doubt that the issue had actually been inspected or resolved properly.
We returned to reception to report the problem again and requested to change rooms. Unfortunately, we were told that no other rooms were available. As a result, we had no choice but to continue using a bathroom with a significant water-leak issue for the remainder of our stay. This is not the standard I would expect from a Novotel property.
We also experienced problems with breakfast. When we arrived for breakfast on the first day, our room number was not showing despite having pre-booked and paid for breakfast, which caused unnecessary inconvenience.
On the second morning, we attended breakfast at around 9:30am. Most of the food had already run out, and the food that remained was completely cold and, in our opinion, inedible. This was particularly disappointing given that breakfast had been paid for in advance.
Overall, the combination of a significant unresolved maintenance issue, being unable to change rooms, and a poor breakfast experience made this a very disappointing stay.
I have stayed at Novotel properties around the world and have generally had very positive experiences, which is why this stay was particularly disappointing. I would appreciate it if the hotel management could review these issues and provide an explanation as to what happened and how they intend to address them.
I hope this feedback is taken seriously, as these issues significantly affected our stay and are not what I would expect from the Novotel brand.
Dear guest,
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We sincerely regret to hear about the challenges you faced, particularly with the bathroom maintenance and the breakfast experience.
Our maintenance team strives to address any issues promptly, and we apologise for the inconvenience caused by the unresolved leak. Additionally, we regret that we were unable to accommodate your request for a room change during your stay due to the full occupancy.
Regarding your breakfast experience, it is disappointing to learn that you encountered difficulties with the food options and service. We take this feedback seriously, as we aim to provide a satisfying dining experience for all our guests.
Thank you once again for your valuable insights. We will review your concerns to enhance our service and ensure a better experience for our future guests.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Seok P. L.
Business
-
Confirmed reviews ALL
Strategically located. Easy access to various roads. Easily escaping the traffic jams with many alternative routes. Near shopping mall. Only set-back is the car park and machine. Some space are too narrow, even a small sedan car need to be careful when turning. Going out car park scanning machine is not working well. Need numerous time to reverse and go. Very annoying!
Dear guest,
Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed your time at our hotel. However, we sincerely apologise for the issues you experienced with the car park and the scanning machine. Your comments are valuable to us, and we will take them into consideration for future improvements to enhance our guests' experiences.
Thank you for choosing Novotel Johor Bahru City Centre. We look forward to welcoming you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
James K.
Couples
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Confirmed reviews ALL
The hotel location is very convenient and centrally to most eateries and places of interest
Dear guest,
Thank you for your kind feedback. We are delighted to hear that you found our location convenient and accessible to local eateries and attractions. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 2.0/5
Yu W. D. W.
Friends
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Confirmed reviews ALL
Wifi connectivity during the entire was terrible and the TV could not get connected. The front desk said could not be helped, lots of guest. We were shocked with the answers, no service recovery no assistance
The toilet paper provided in the hotel is very bad , very thin, my friend had to use her own tissue paper.
Dear guest,
Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for the inconvenience you experienced with facilities and amenities provided. It is our aim to ensure that all guests enjoy a comfortable stay, and we regret that we fell short in these aspects. Your comments will be reviewed as we continuously strive to improve our services and facilities.
Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 3.5/5
Raykell T.
Families
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Confirmed reviews ALL
All good except that the hotel is not really kids friendly. It will be good to have young children in-room slippers and toothbrush.
Dear guest,
Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. In regard to family-friendly amenities, we continuously evaluate our offerings to enhance guest experiences. Your suggestions are valuable, and we will take them into consideration for future improvements.
We look forward to welcoming you back for an improved experience.
Best regards,
Novotel Johor Bahru City Centre
Customer review rating 5.0/5
Chye H. K.
Families
-
Confirmed reviews ALL
New and clean hotel located in KSL area which has plenty of food and shopping. Hotel has improve in service since opening.
Dear guest,
Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location and cleanliness, as well as the improvement in our service. Your comments are valuable to us and we look forward to your next visit soon.
Best regards,
Novotel Johor Bahru City Centre
Web-users rating
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Frequently asked questions
Novotel Johor Bahru City Centre is located at Jalan Pelanduk, Taman Abad, 80250 Johor Bahru, Malaysia. We are situated in the heart of the city, just a stone's throw from popular shopping malls and a 30-minute drive from Singapore. Nearby transport includes the KTM Railway station (5 km) and Berjaya Waterfront ferries (4 km), with on-site parking available for an additional fee.
Novotel Johor Bahru City Centre offers a variety of accommodations to suit your needs:
Standard Room - 1 double bed or 2 single beds
Executive Room - 1 double bed or 2 single beds with Executive Lounge access
Family Room - 1 double bed and 2 single beds with connecting doors
Suite Room - 1 double bed with a spacious living area and city views
At Novotel Johor Bahru City Centre, we offer a range of facilities for a comfortable stay:
Free Wi-Fi and air conditioning
Indoor and outdoor swimming pools
Fitness center and 11 meeting rooms
Food Exchange restaurant and three bars
On-site parking and laundry services for an additional fee
Novotel Johor Bahru City Centre invites you to dine at Food Exchange, our all-day restaurant serving international cuisine from 6:30 AM to 10:30 PM. You can also enjoy pastries at Gourmet Bar in the lobby, relax at the Pool Bar, or visit the Executive Lounge. We accommodate various dietary needs, including Halal, vegetarian, and gluten-free options.
At Novotel Johor Bahru City Centre, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Johor Bahru City Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Johor Bahru City Centre using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Novotel Johor Bahru City Centre features 11 flexible meeting rooms and two spacious pillarless ballrooms equipped with AV and LED screens. Our largest room covers 520 m² and can accommodate up to 220 seats. High-speed Wi-Fi and a business center with support staff are also available for your professional needs.
Novotel Johor Bahru City Centre is a wonderful venue for weddings and events, featuring elegant ballrooms and versatile spaces. Our facilities include two spacious ballrooms and 11 meeting rooms, with a maximum banquet capacity of 360 guests.
Novotel Johor Bahru City Centre is a wheelchair accessible hotel featuring two rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, an elevator to all floors, and wheelchair-accessible pool areas.
Yes, Novotel Johor Bahru City Centre allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Novotel Johor Bahru City Centre is located a stone's throw away from popular shopping malls and various restaurants. While specific walking times are not listed, Johor Bahru City Square and KSL Mall are in the immediate vicinity..
Novotel Johor Bahru City Centre supports business travelers with 11 meeting rooms, a business center with support staff, and high-speed Wi-Fi. Each room is equipped with a business desk, and our breakfast buffet opens early at 6:30 AM to start your day.
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