ibis Styles Johor Iskandar Puteri 3 stars

Dear Mr. See F. Y., Thank you for sharing your recent experience and for being a Classic Member with us at ibis Styles Johor Iskandar Puteri. We\'re glad to hear that your overall stay and service experience were good. We truly regret the delay during your check-in process. While our standard check-in time is from 3:00 PM, we do provide complimentary early check-in whenever rooms are available. In this instance, there was unfortunately a miscommunication between our team members, which led to the delay. Please rest assured that we have taken note of this and will conduct retraining to ensure better coordination when handling room availability in the future. We\'re also pleased to know that Mr. Syam, our Guest Service Manager, was able to step in with a swift and helpful solution. Your feedback is valuable to us, and we truly appreciate your patience and understanding. We look forward to welcoming you back again soon for a smoother and more enjoyable stay. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr. Muhammad S. B. A., Thank you for your continued loyalty as our Platinum Member and for choosing ibis Styles Johor Iskandar Puteri for your many stays. We truly appreciate your ongoing support and are grateful for the feedback you’ve shared. We’re pleased to know that your overall stay was okay, though we regret to hear about the concerns regarding the hotel\'s surroundings, breakfast experience, and food availability during peak periods. While the external environment is beyond our jurisdiction, please rest assured that we have actively raised this matter with the Local Council. Internally, we continue to maintain a quiet and secure environment for our guests to rest comfortably and enjoy our services. Regarding the breakfast and food availability, as a 3-star premium economy hotel, we offer a variety of selections in line with Accor brand standards, focusing on both quality and value for money. We also understand your concern about the difficulty in accessing food during peak times when tourist groups are present. Please be assured that we welcome all guest segments and have taken note of your feedback to explore further enhancements that can better accommodate all our guests, including improving food flow and service timing during busy hours. Thank you once again for sharing your thoughts with us. Your insights help us grow, and we look forward to the opportunity to welcome you back and deliver a more seamless and enjoyable experience in the future. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr. Frederic G., Thank you for choosing to stay with us at ibis Styles Johor Iskandar Puteri, and for being a valued Silver Member of ALL – Accor Live Limitless. We’re delighted to hear that you found the room very clean and cozy, and that our team left a positive impression with their friendly and efficient service. It\'s always wonderful to know that our efforts contribute to a good overall stay for our guests. We truly appreciate your feedback and look forward to welcoming you back for another comfortable and pleasant experience soon. Warm regards, Kamal Raj Guest Experience Executive

Dear Ms. Iviey H., Thank you for sharing your feedback with us. We\'re glad to hear that you had a generally good stay, but I’m sorry to learn that some aspects of your experience didn’t meet your expectations. Regarding cleanliness, I’ve already passed on your comments to our housekeeping team to ensure they continue to focus on improving our room standards. Your feedback is important as we strive to keep improving. As for the location, while it might not be convenient for every guest, we’re ideally placed in the middle of several popular spots, including LEGOLAND Malaysia, Johor Premium Outlet, Sunway Big Box, and Puteri Harbour, all just a short drive away. Plus, the peaceful environment here provides a welcome break from the hustle and bustle of the city, which many of our guests enjoy. If you’re planning to visit any nearby attractions next time, we’d be happy to offer recommendations based on your preferences. I also want to apologies for the breakfast presentation during your stay. I understand that with peak periods, things can sometimes get a little hectic. I\'ve passed your comments to the Food & Beverage team, and we’ll make sure to maintain better presentation, even when it’s busy. Thanks again for your feedback, and for being a loyal Classic Member of ALL – Accor Live Limitless. We hope to have the opportunity to welcome you back and make your next stay even better. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr. Shamalaruban, Warm greetings from ibis Styles Johor Iskandar Puteri. Thank you for taking the time to share your feedback with us. I sincerely apologies that your recent stay did not fully meet your expectations, particularly regarding the breakfast and the provision of room toiletries. Please allow me to clarify that, as part of our commitment to sustainability through the Green Key Certification, certain room amenities, including toiletries, are provided upon request. This effort helps us reduce waste and support a greener environment. However, I fully understand the importance of clear communication on this matter, and as we discussed, I will be retraining our Front Office team to ensure they consistently inform all guests about this during check-in. In regard to your comments about breakfast, I have brought this to the attention of our Kitchen and Food & Beverage teams for immediate review, especially concerning the replenishment and variety of offerings. We are committed to making improvements based on valuable feedback like yours to ensure a more enjoyable dining experience for all our guests. As a valued Silver Member of ALL – Accor Live Limitless, your satisfaction is very important to us. We truly appreciate your loyalty and hope to have the opportunity to welcome you back, providing a much improved and memorable experience. Warm regards, Kamal Raj Guest Experience Executive