Dear Mr. Yong H. T., Thank you for taking the time to share your detailed feedback following your stay with us. We appreciate your positive comments regarding our breakfast, and we are delighted to know that you enjoyed the selection. We understand your comments regarding our surroundings and location. As our hotel is situated within the Iskandar Puteri area, the immediate surroundings are primarily commercial and industrial. We appreciate that this may not suit every guest, and we regret if this affected your overall experience. It is encouraging to know that you found the room, cleanliness, Wi-Fi, and our services satisfactory. Your feedback is valuable to us as we continue to look for ways to enhance the overall guest experience. Thank you once again for staying with ibis Styles Johor Iskandar Puteri. We hope to have the opportunity to welcome you again and provide you with an even more enjoyable stay. Best Regards, Jane Soh Front Office Manager

Dear Mr. Joe, Thank you for taking the time to share your detailed feedback and for rating your overall experience 80/100. We are pleased to know that you found your room clean and our staff friendly during your family stay. We truly appreciate your kind words and your continued support as an ALL Accor Gold member. We understand your feedback regarding our location and appreciate your honest comments. We also note your rating for our breakfast selection and will share your feedback with the relevant team as we continuously look for ways to improve our offerings and overall guest experience. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We hope to have the pleasure of welcoming you and your family back and providing an even more enjoyable stay on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Mr. Andrew, Thank you very much for your wonderful 100/100 rating and for taking the time to share your feedback with us. We are delighted to know that you had a very good experience during your family stay and, in particular, that you found our staff to be friendly and attentive. Your kind words are a great encouragement to the entire team, and we are pleased that our service contributed to making your stay enjoyable. We also truly appreciate your 10/10 recommendation and your continued support as an ALL Accor Silver member. It is always a pleasure to welcome our loyal members, and we look forward to having the opportunity to welcome you and your family back to ibis Styles Johor Iskandar Puteri for another memorable stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Ravichandran, Thank you for taking the time to share your feedback and for giving us such A. wonderful overall rating of 90/100. We are delighted to hear that you enjoyed your comfortable stay, found your room well maintained and clean, and enjoyed our delicious breakfast. We are also grateful for your kind recognition of our Housekeeping team. Your appreciation will certainly be shared with them. We also appreciate your constructive feedback regarding the bathroom design and the transparent, unlocked door. We understand that this may not provide the level of privacy you would prefer, particularly when sharing A. room with colleagues, and we will share your comments with the relevant team for consideration. Thank you as well for acknowledging our sustainability initiatives and for your valuable feedback on our efforts to reduce single-use plastic items. Your comments are important as we continue working towards more sustainable practices while maintaining our guests' comfort. We look forward to welcoming you again on your next business trip and providing you with another pleasant and comfortable stay. Warm regards, Jane Soh Front Office Manager

Dear A/L V. T. C. V., Thank you for your wonderful 90/100 rating and for sharing your positive feedback. We are delighted to hear that you were happy with your stay and enjoyed our clean and comfortable rooms, breakfast, and the friendly and helpful service provided by our team. Your kind words are a great encouragement to us, and we are pleased that our sustainability initiatives and efforts to provide more sustainable food options also contributed positively to your experience. We truly appreciate your support and hope to have the pleasure of welcoming you back to ibis Styles Johor Iskandar Puteri for another enjoyable stay. Warm regards, Jane Soh Front Office Manager

Dear Varian S., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We sincerely appreciate your kind comments about our team, and we are sorry that several aspects of your experience fell short of expectations. We sincerely apologize for the unpleasant smell from the cafeteria and the inadequate ventilation, which unfortunately affected your breakfast experience. We also regret that the noise from the air-conditioning unit disrupted your sleep. We understand how important a comfortable and restful stay is, particularly during a business trip. Please be assured that your feedback regarding the restaurant ventilation and room air-conditioning has been shared with our Engineering and Food & Beverage teams for immediate attention and review. We will also look into your comments regarding the breakfast experience and Wi-Fi speed as part of our ongoing efforts to improve our facilities and services. We value your loyalty as an ALL – Accor Live Limitless member and truly regret that we did not provide the experience you expected from us. We hope you will allow us another opportunity to welcome you back and demonstrate the improvements we are committed to making. Warm regards, Jane Soh Front Office Manager

Dear Mr. Choon Y. N., Thank you for taking the time to share your feedback following your recent business stay with us. We are truly sorry to learn that your experience did not meet your expectations and that you felt the room did not provide good value for the rate paid. We sincerely regret the disappointment you experienced across various aspects of your stay, including your arrival, accommodation, cleanliness, service, departure, and Wi-Fi. Your feedback is important to us, and we will share your comments with the respective teams for review and improvement. We understand that value for money is an important part of the guest experience, and we are sorry that we fell short on this occasion. We hope you will consider giving us another opportunity to provide you with a more comfortable and satisfactory experience. Please feel free to contact me at ja… should you decide to return. I would be pleased to personally assist in making your next stay a more positive experience. Warm regards, Jane Soh Front Office Manager

Dear Mr. Yee K. Y., Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you consider ibis Styles Johor Iskandar Puteri one of the best ibis hotels in the region, and that you were pleased with the cleanliness and room size. We are especially grateful for your perfect 10/10 recommendation and your positive ratings for our accommodation, team, and overall experience. Your kind words are a great encouragement to our team. We also appreciate your feedback regarding the room rate during your stay, as well as your check-out and Wi-Fi experience. We will certainly take your comments into consideration as we continue to improve our services and value offering. It was our pleasure to have you stay with us, and we look forward to welcoming you back for another enjoyable experience. Warm regards, Jane Soh Front Office Manager

Dear Mr. Jaapar R., Thank you for your wonderful feedback and for rating your stay 90/100. We are delighted to hear that you had a comfortable and wonderful stay with us, and that you appreciated the peaceful environment away from the busy town area. It is also great to know that you found the booking process easy and were satisfied with our accommodation, cleanliness, breakfast, WiFi, and sustainability efforts. We are especially grateful for your kind words about our team and the Front Desk. We will certainly share your appreciation with the team, as recognition such as yours is a great encouragement to them. Thank you for your continued loyalty as an ALL Accor Platinum member and for your 9/10 recommendation. We look forward to welcoming you and your partner back to ibis Styles Johor Iskandar Puteri for another wonderful stay. Warm regards, Jane Soh Front Office Manager

Dear Ms. Wing S. O., Thank you for your wonderful 100/100 review and for sharing your feedback following your recent business stay with us. We are delighted to know that you had a comfortable stay and were fully satisfied with every aspect of your experience, from your accommodation and breakfast to our cleanliness, WiFi, and overall service. We are especially grateful for your kind words about Jess. It is wonderful to hear that her friendly and helpful service made a positive impression on you. We will certainly share your appreciation with her and the team. Thank you for your continued loyalty as an ALL Accor Platinum member and for your 10/10 recommendation. Your support means a great deal to us, and we look forward to welcoming you back to ibis Styles Johor Iskandar Puteri for another excellent stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Chen k. L., Thank you for taking the time to share your feedback and for your excellent 90/100 rating following your recent stay with us. We are pleased to know that you enjoyed a comfortable stay, particularly appreciating the cleanliness of your room and the friendliness of our team. We also greatly appreciate your 10/10 recommendation and your continued loyalty as an ALL Accor Platinum member. We sincerely apologize for the inconvenience caused by the temperature in our Level 1 restaurant. We understand that a comfortable dining environment is important, and we will share your feedback with the relevant team for further review. We have also taken note of your comments regarding the shower fitting, particularly the noise and water pressure. We will highlight this to our Engineering team for inspection and improvement. It is encouraging to know that you appreciated our sustainability efforts, including the water dispensers provided along the corridors. Your feedback on our breakfast selection is also well noted as we continue to look for ways to enhance our offerings. Thank you once again for your valuable feedback. We look forward to welcoming you and your partner back to ibis Styles Johor Iskandar Puteri for an even more comfortable stay. Warm regards, Jane Soh Front Office Manager

Dear Ms. Goh F. C., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you had an overall good experience and were particularly satisfied with our team, check-out service, breakfast, and our sustainability initiatives. Your 8/10 recommendation is greatly appreciated. We understand your concern regarding the hotel's location and appreciate you sharing how it made you feel during your stay. While our location is situated within an industrial and developing area, we understand that guests may have different preferences and perceptions of the surroundings. We will continue to do our best to ensure that our hotel environment remains comfortable and welcoming. We also sincerely apologize for your unsatisfactory WiFi experience. A reliable internet connection is important, and we have noted your feedback regarding the connection speed. We will share this with our relevant team for further review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Warm regards, Jane Soh Front Office Manager

Dear Mr. Charles T., Thank you for your wonderful feedback and for rating your experience 90/100. We are delighted to hear that you found your stay to be very good value for money and had such a positive experience with our team. Your perfect scores for our team, check-in, and check-out are truly appreciated. We are especially grateful for your kind words about Hawa. We will certainly share your recognition with her, and we are sure she will be delighted to know that her service made such a positive impression on you. It is also wonderful to know that you were satisfied with your accommodation, cleanliness, sustainability efforts, and the recognition you received as an ALL Accor Gold member. Thank you for your continued loyalty and for recommending us with a 9/10 rating. We look forward to welcoming you back to ibis Styles Johor Iskandar Puteri for another excellent stay. Warm regards, Jane Soh Front Office Manager

Dear Chungling L., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you found our hotel to be good value for money and that you were pleased with the cleanliness of your room and, in particular, the helpfulness and service provided by our team. Your 100/100 ratings for our team, check-in, check-out, WiFi, and sustainability efforts are greatly appreciated. We sincerely apologize for the inconvenience caused by the noise from the air-conditioning unit. We understand how important a quiet and comfortable room is for a relaxing stay, and we will share your feedback with our Engineering team for further inspection and improvement. We also appreciate your comments regarding the surrounding area. While this is outside the hotel's direct control, we understand your concern and are grateful for your understanding. Thank you for your continued loyalty as an ALL Accor Gold member and for recommending us with an 8/10 rating. We look forward to welcoming you and your partner back and providing an even more comfortable experience. Warm regards, Jane Soh Front Office Manager

Dear Ms. Shalini V., Thank you for your wonderful 100/100 review and for choosing ibis Styles Johor Iskandar Puteri for your first stay with us. We are delighted to hear that you and your family had a very comfortable stay and were especially impressed with the hygiene and cleanliness of our family room. Your kind words and strong recommendation mean a great deal to our entire team. It is wonderful to know that you were fully satisfied with your accommodation, our team, WiFi, and all aspects of your stay. We are also pleased that our commitment to sustainability met your expectations. Thank you once again for your generous feedback and 10/10 recommendation. We look forward to welcoming you and your family back to ibis Styles Johor Iskandar Puteri for another excellent stay. Warm regards, Jane Soh Front Office Manager

Dear Ahmad K., Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to know that you found our location suitable for the purpose of your visit and that you experienced a smooth check-in and check-out. We also appreciate your positive comments regarding the modern feel of the hotel. We sincerely apologize for the inconvenience caused by the loud piped music and the slower-than-expected service at our ground-floor café. We understand how disruptive excessive noise can be, especially when you are seeking a comfortable stay, and we will share your feedback with the relevant teams for further review. We will also look into our staffing and service efficiency to ensure a prompter experience for our guests. Regarding your comments on the room, WiFi speed, and overall facilities, we appreciate your honest feedback and will continue to identify areas where we can improve. Your suggestion regarding the sustainability initiative and the water chiller is also well noted. We understand your preference for greater convenience and will share your suggestion with the management team for consideration. We are also pleased that you rated our check-in and check-out experience highly and appreciated the efforts of our team member, even though you were unable to recall his name. We will certainly share your kind feedback with the team. Thank you for your support as an ALL Accor Classic member and for your 7/10 recommendation. We hope to have the opportunity to welcome you and your family back and provide a more comfortable and enjoyable experience. Warm regards, Jane Soh Front Office Manager

Dear Muk S. K., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience caused by the wet appearance on the bedroom wall beside the bed. We understand your concern, and please be assured that the issue had been highlighted to our Housekeeping team. During your stay, our team also offered a room change as an alternative, which we understand you decided not to take. Nevertheless, we regret that this situation affected your overall experience. We also appreciate your feedback regarding the lack of a desk lamp at the working area. As you were travelling for business, we understand the importance of having a comfortable and well-equipped workspace, and we will share your suggestion with the relevant team for consideration. At the same time, we are pleased to know that you were satisfied with our team, check-in and check-out services, WiFi, and our sustainability efforts. Your 8/10 recommendation is greatly appreciated. Thank you for your continued support as an ALL Accor Silver member. We hope to have the opportunity to welcome you back and provide you with a more comfortable and improved experience. Warm regards, Jane Soh Front Office Manager

Dear Mr. Ngie K. S., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, particularly with regard to the housekeeping response, reception service, and the overall condition of your room. We are especially sorry to learn that you had to make several calls and wait until 6:00 PM for the shampoo to be replenished. We fully understand how inconvenient this must have been, particularly as you were working in the room. This is certainly not the level of service we aim to provide, and we regret that you had to follow up repeatedly for such a basic room amenity. We are also concerned by your comments regarding the room cleaning and bedding. Your feedback has been shared with our Housekeeping team for immediate review, with particular attention to the thoroughness and consistency of our room-cleaning procedures. Regarding your experience with our Reception team and the delay in providing your receipt, we sincerely apologize for the inconvenience. We will reinforce with our Front Office team the importance of being more welcoming, responsive, and proactive in assisting guests, especially when concerns are raised during their stay. On a positive note, we are pleased to know that you were satisfied with our breakfast selection and our sustainability efforts. We truly appreciate your honest feedback, as it gives us an opportunity to identify areas where we need to improve. We value your comments and sincerely regret that we fell short of providing you with the comfortable and seamless stay you deserved. We hope you will give us another opportunity to regain your confidence and provide you with a much-improved experience on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Mr. Patrick A., Thank you very much for your wonderful feedback and for giving us an excellent rating. We are delighted to know that you had a pleasant stay with us and enjoyed the comfortable room and the great service provided by our team. It is especially encouraging to hear that you were satisfied with your overall experience, including our check-in and check-out services, room cleanliness, WiFi, and the commitment of our team. Your kind recognition is truly appreciated and will certainly be shared with our colleagues as encouragement to continue delivering warm and attentive service to our guests. We also appreciate your feedback on the breakfast selection. Your rating is valuable to us, and we will take your comments into consideration as we continue to review and improve our offerings. Thank you once again for choosing ibis Styles Johor Iskandar Puteri for your business stay. We truly appreciate your recommendation and look forward to welcoming you back again in the future for another comfortable and enjoyable stay. Warm regards, Jane Soh Front Office Manager