ibis Styles Johor Iskandar Puteri 3 stars

Dear Mr. Jarvis Y., Thank you for sharing your wonderful feedback following your recent stay at ibis Styles Johor Iskandar Puteri. We are truly grateful for your perfect 100/100 rating and for your continued support as an ALL Gold member. We are delighted to hear that you had a pleasant stay and enjoyed the cleanliness, comfort, and upkeep of your room. Your kind words about our team are especially appreciated. We are thrilled to know that their friendly and attentive service made you feel welcomed from check-in to check-out. It is wonderful to hear that you found our hotel to offer great value and that you would choose to stay with us again. We also appreciate your positive feedback on our commitment to sustainability. Your comments will be shared with the team as encouragement to continue delivering exceptional hospitality. Thank you once again for your generous recommendation and support. We look forward to welcoming you back to ibis Styles Johor Iskandar Puteri for another memorable stay. Warm regards, Jane Soh Front Office Manager

Dear Ms. Patsy C., Thank you for taking the time to share your feedback. We sincerely apologize for the distress and disappointment you experienced during your stay, particularly regarding the fire alarm activation and your concerns about our emergency response. We understand how unsettling it must have been to be awakened by the alarm in the early hours of the morning and to feel uncertain about the situation. Please accept our sincere apologies for the anxiety and inconvenience this caused. Following a thorough investigation, we confirmed that the alarm was triggered by an isolated guest-related incident, where excessive steam from a bathroom inadvertently activated a smoke detector. As designed, our fire detection system responded immediately, and our emergency procedures were initiated to safeguard all guests and associates. Once the situation was assessed and it was confirmed that there was no ongoing danger, the alarm system was reset and normal hotel operations resumed. We are concerned by your comments regarding the communication, staff response, and your perception of our emergency procedures. Your feedback has been shared with our management team for a comprehensive review. We are reinforcing our emergency response protocols, staff training, and guest communication procedures to ensure we continue to meet the highest standards of safety and service. We also regret that the cleanliness of your room, the breakfast experience, and other aspects of your stay did not meet your expectations. Your comments have been shared with our Housekeeping and Food & Beverage teams for immediate review and improvement. The safety and well-being of our guests remain our highest priority, and we genuinely appreciate you bringing these concerns to our attention. Feedback such as yours helps us identify opportunities to improve both our facilities and our service. We sincerely regret that we did not provide the reassuring and comfortable experience you expected, and we hope you will consider giving us another opportunity in the future to demonstrate the improvements we are making. Warm regards, Jane Soh Front Office Manager

Dear Mr. Lim, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the distress and disappointment caused during your stay, particularly regarding the fire alarm incident and your concerns about our emergency response. We understand how unsettling it must have been to be awakened in the early hours of the morning and to feel uncertain about the situation. Please accept our sincere apologies for the anxiety and inconvenience this caused. Following a thorough investigation, we confirmed that the alarm was triggered by an isolated guest-related incident, where excessive steam from a bathroom inadvertently activated a smoke detector. As designed, our fire detection system responded immediately, and our emergency procedures were activated to ensure the safety of all guests and associates. Once it was confirmed that there was no ongoing risk, the alarm system was reset and normal hotel operations resumed. That said, we are concerned by your comments regarding the communication and assistance you received from our team during the incident. Your feedback has been shared with our management and security teams for a comprehensive review to ensure our emergency response procedures, communication, and staff preparedness continue to meet the highest safety standards. The safety and well-being of our guests remain our highest priority, and we take your observations very seriously. We also regret that your room did not meet your expectations due to the unpleasant odor, as well as your comments regarding cleanliness and breakfast. These concerns have been shared with the respective department heads for immediate attention and corrective action. We understand that this experience has affected your confidence in our hotel, and we sincerely regret that we did not deliver the level of comfort and reassurance you expected. Thank you again for bringing these matters to our attention, as feedback such as yours helps us identify areas for improvement. We hope you will consider giving us another opportunity in the future to restore your confidence and provide you with the quality experience you rightfully expect from ibis Styles Johor Iskandar Puteri. Warm regards, Jane Soh Front Office Manager

Dear Mr. Junhua L., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Johor Iskandar Puteri. We appreciate your positive comments regarding the cleanliness of our facilities and the efforts of our team during your stay. We are grateful for your continued support as an ALL Accor Gold member and value your honest feedback as it helps us identify areas where we can improve. We sincerely apologise that certain aspects of your experience did not meet your expectations. We understand your concerns regarding the hotel location and accessibility, particularly the availability and cost of transportation options. While our location offers convenience for guests visiting nearby attractions and business areas, we appreciate that accessibility is an important consideration and will continue to explore ways to better support our guests in this area. We have also taken note of your feedback regarding breakfast quality, food selection, sustainability initiatives, and the ease of using some of our sustainable packaging. Your comments have been shared with the relevant teams for review and improvement. We remain committed to enhancing our products and services while ensuring our sustainability efforts continue to provide a positive guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay experience. Best Regards, Jane Soh Front Office Manager

Dear Mr. Kelvin P. S. H., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Johor Iskandar Puteri. We are delighted to know that Jessy and I were able to provide you with great support throughout your stay. We truly appreciate your kind recognition of our efforts, especially in assisting with your early check-in request, room arrangements, and ensuring that your ALL Platinum membership benefits were well recognised. Your compliments will be shared with the team as encouragement to continue delivering personalised service to our guests. We sincerely appreciate your feedback regarding the breakfast selection and the Platinum member refreshment area. We understand your observations and apologise that the experience did not fully meet your expectations. Your comments regarding the food variety, access to the dedicated area, and the service response during peak hours have been noted. We will review our processes and work on improving our operations to ensure a more seamless experience for our valued guests. Thank you also for your positive feedback on your booking experience, accommodation, cleanliness, and overall stay. We are grateful for your continued support as an ALL Platinum member and appreciate your valuable suggestions, which help us enhance our guest experience. We look forward to welcoming you and your friends back to ibis Styles Johor Iskandar Puteri for another enjoyable stay in the near future. Best Regards, Jane Soh Front Office Manager