ibis Styles Johor Iskandar Puteri 3 stars

Dear Ahmad K., Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to know that you found our location suitable for the purpose of your visit and that you experienced a smooth check-in and check-out. We also appreciate your positive comments regarding the modern feel of the hotel. We sincerely apologize for the inconvenience caused by the loud piped music and the slower-than-expected service at our ground-floor café. We understand how disruptive excessive noise can be, especially when you are seeking a comfortable stay, and we will share your feedback with the relevant teams for further review. We will also look into our staffing and service efficiency to ensure a prompter experience for our guests. Regarding your comments on the room, WiFi speed, and overall facilities, we appreciate your honest feedback and will continue to identify areas where we can improve. Your suggestion regarding the sustainability initiative and the water chiller is also well noted. We understand your preference for greater convenience and will share your suggestion with the management team for consideration. We are also pleased that you rated our check-in and check-out experience highly and appreciated the efforts of our team member, even though you were unable to recall his name. We will certainly share your kind feedback with the team. Thank you for your support as an ALL Accor Classic member and for your 7/10 recommendation. We hope to have the opportunity to welcome you and your family back and provide a more comfortable and enjoyable experience. Warm regards, Jane Soh Front Office Manager

Dear Muk S. K., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience caused by the wet appearance on the bedroom wall beside the bed. We understand your concern, and please be assured that the issue had been highlighted to our Housekeeping team. During your stay, our team also offered a room change as an alternative, which we understand you decided not to take. Nevertheless, we regret that this situation affected your overall experience. We also appreciate your feedback regarding the lack of a desk lamp at the working area. As you were travelling for business, we understand the importance of having a comfortable and well-equipped workspace, and we will share your suggestion with the relevant team for consideration. At the same time, we are pleased to know that you were satisfied with our team, check-in and check-out services, WiFi, and our sustainability efforts. Your 8/10 recommendation is greatly appreciated. Thank you for your continued support as an ALL Accor Silver member. We hope to have the opportunity to welcome you back and provide you with a more comfortable and improved experience. Warm regards, Jane Soh Front Office Manager

Dear Mr. Ngie K. S., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, particularly with regard to the housekeeping response, reception service, and the overall condition of your room. We are especially sorry to learn that you had to make several calls and wait until 6:00 PM for the shampoo to be replenished. We fully understand how inconvenient this must have been, particularly as you were working in the room. This is certainly not the level of service we aim to provide, and we regret that you had to follow up repeatedly for such a basic room amenity. We are also concerned by your comments regarding the room cleaning and bedding. Your feedback has been shared with our Housekeeping team for immediate review, with particular attention to the thoroughness and consistency of our room-cleaning procedures. Regarding your experience with our Reception team and the delay in providing your receipt, we sincerely apologize for the inconvenience. We will reinforce with our Front Office team the importance of being more welcoming, responsive, and proactive in assisting guests, especially when concerns are raised during their stay. On a positive note, we are pleased to know that you were satisfied with our breakfast selection and our sustainability efforts. We truly appreciate your honest feedback, as it gives us an opportunity to identify areas where we need to improve. We value your comments and sincerely regret that we fell short of providing you with the comfortable and seamless stay you deserved. We hope you will give us another opportunity to regain your confidence and provide you with a much-improved experience on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Mr. Patrick A., Thank you very much for your wonderful feedback and for giving us an excellent rating. We are delighted to know that you had a pleasant stay with us and enjoyed the comfortable room and the great service provided by our team. It is especially encouraging to hear that you were satisfied with your overall experience, including our check-in and check-out services, room cleanliness, WiFi, and the commitment of our team. Your kind recognition is truly appreciated and will certainly be shared with our colleagues as encouragement to continue delivering warm and attentive service to our guests. We also appreciate your feedback on the breakfast selection. Your rating is valuable to us, and we will take your comments into consideration as we continue to review and improve our offerings. Thank you once again for choosing ibis Styles Johor Iskandar Puteri for your business stay. We truly appreciate your recommendation and look forward to welcoming you back again in the future for another comfortable and enjoyable stay. Warm regards, Jane Soh Front Office Manager