ibis Styles Johor Iskandar Puteri 3 stars

Dear Mr T., Thank you so much for your kind words and for taking the time to share your feedback with us. We\'re truly pleased to hear that you enjoyed the overall service and found our team to be friendly and welcoming. Your encouragement means a lot to us and motivates the team to continue delivering genuine hospitality. We’ll definitely share your kind words with everyone as it serves as a wonderful reminder of the positive impact we aim to make. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We look forward to welcoming you back soon and continuing to provide you with the same great service. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr Jia M., Thank you so much for taking the time to share your experience with us, and for being a valued Gold Member of the ALL – Accor Live Limitless program. We’re truly delighted to hear that you had a comfortable stay and enjoyed the cleanliness of the room, the amazing shower, and especially our sustainability initiative of providing free drinking water on every floor through THE OASIS. It\'s always encouraging to know that our guests appreciate our efforts to reduce single-use plastics while still offering convenience. We do acknowledge your comment regarding the location. While we are situated in a quieter, developing area surrounded by some industrial buildings, we’re glad you felt reassured by the presence of our 24-hour security and regular patrols. Your safety and peace of mind are our top priorities, and we\'re committed to maintaining a secure and welcoming environment for all our guests. Once again, thank you for your thoughtful feedback and for choosing to stay with us at ibis Styles Johor Iskandar Puteri. We truly look forward to welcoming you back for another pleasant and safe stay. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr Choo K. C., Thank you very much for sharing your feedback, and for being a valued Classic Member of the ALL – Accor Live Limitless program. We truly appreciate your continued support and for choosing Ibis Styles Johor Iskandar Puteri for your stay. We’re delighted to know that you were generally pleased with the overall service provided by our team. However, we sincerely apologize for the inconvenience caused due to the absence of a table in your room. Kindly allow us to share that the room you had booked falls under our Standard Room category, which based on its layout, does not include a table. On the day of your arrival, we were running at full occupancy, which limited our ability to offer an immediate alternative. As such, my colleague offered to arrange a room change the following day. We completely understand that moving rooms during your stay can be inconvenient, and we truly appreciate your patience and understanding. As a gesture of our commitment to enhancing your future experiences, we’ve now updated your profile with a preference for rooms that include a table. We will do our utmost to honor this request during your next stay, subject to availability. I’ve also personally raised this matter with our management team to explore further improvements. Once again, thank you for your valuable feedback. We look forward to welcoming you back soon and ensuring a more comfortable and seamless experience for your future visits. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr Tan, Thank you once again for taking the time to share your feedback following your recent stay at Ibis Styles Johor Iskandar Puteri. We truly appreciate your comments and sincerely apologize for the areas where we may have fallen short. Regarding your concern about the invoice, as mentioned earlier, since your booking was made through an Online Travel Agency (OLTA) and was prepaid, the invoice must be issued by the OLTA, as payment was not made directly to the hotel. Nonetheless, we are happy to provide a stay summary upon request for your reference. We also acknowledge your feedback regarding our staff’s understanding of e-invoicing, and we regret if the interaction came across as insensitive or lacking knowledge. Please rest assured that we are taking this matter seriously and will be conducting additional internal training to ensure our team is better equipped to handle such queries in the future. With regard to your comments about the location, we understand your concern and truly empathize. While the development surrounding our hotel is still in progress and somewhat beyond our control, we are actively engaging with the local council to advocate for improvements and further developments in the area. The location, while still growing, does offer a peaceful and quiet environment, and we are also strategically located near key tourist spots such as LEGOLAND, Puteri Harbour, and Sunway Big Box. As for breakfast, we strive to offer a balanced selection that aligns with our 3-star economy hotel brand standards. While we may not have an extensive spread like upscale hotels, we aim to cater to a variety of tastes and dietary needs within the scope of our concept, and we are continuously exploring ways to enhance our offerings based on guest feedback. We genuinely appreciate your valuable insights and hope to have the chance to better serve you in the future. Warm regards, Kamal Raj Guest Experience Executive

Dear Mr Jaapar, Thank you for sharing your feedback and for your loyalty as part of our ALL – Accor Live Limitless family. We’re delighted to know that your overall experience with us was good, and we truly appreciate your kind words. As a 3-Star Economy Hotel, our concept is designed to offer essential comfort, cleanliness, and friendly service at great value. While we currently do not offer room service, we do provide convenient dining options such as THE FIX Café & Deli Bar at the lobby and STREATS Restaurant on Level 1, which serves a delightful breakfast and lunch buffet. We understand that transportation can be a consideration due to our location, and we’re happy to assist with arranging transport or guiding guests on ride-hailing options for easy travel. Thank you once again for choosing Ibis Styles Johor Iskandar Puteri. We look forward to welcoming you back for another comfortable and pleasant stay. Warm regards, Kamal Raj Guest Experience Executive