ibis Styles Johor Iskandar Puteri 3 stars

Dear Wen K. T., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Johor Iskandar Puteri. We are pleased to hear that you had a comfortable stay and enjoyed the cozy bed, clean bathroom facilities, and the overall cleanliness and maintenance of our property. Your positive comments are greatly appreciated and will be shared with our team. At the same time, we sincerely thank you for highlighting the areas where we can improve. We regret that your arrival experience did not fully meet your expectations, particularly regarding communication and waiting time at reception. Please be assured that we are reviewing your feedback with our front office team to improve the efficiency of our check-in and check-out processes, as well as to ensure clearer and more proactive communication with our guests. We also appreciate your recognition of our sustainability efforts and are grateful for your support as an ALL Classic member. Your feedback is invaluable in helping us enhance the experience we provide to all our guests. Thank you once again for your constructive comments. We hope to have the pleasure of welcoming you back and providing an even better experience on your next visit. Warm regards, Jane Soh Front Office Manager

Dear Kim P. P. M., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Johor Iskandar Puteri. We are delighted to learn that you appreciated the courteous service and good manners of our front desk team. Your kind comments will be shared with our staff, as recognition like yours motivates us to continue delivering excellent guest experiences. We also appreciate your constructive feedback regarding accessibility, transportation options, WiFi, and sustainability initiatives. We understand that our location may feel distant from the town center, and we will take your suggestion regarding additional feeder bus services into consideration. Your recommendations on enhancing our recycling efforts and providing more cooling beverages during the hot weather are equally valuable and will be reviewed by our management team. As a valued ALL Platinum member, we sincerely thank you for your loyalty and are pleased that you found the booking process easy to use and that your arrival, check-in, and interactions with our team met your expectations. We appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Jane Soh Front Office Manager

Dear Ms. Noor H. A., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to know that you found the hotel nice and comfortable, with clean rooms and friendly staff. Your kind recognition of our housekeeping and front office teams, including the thoughtful welcome card prepared by our team, is truly appreciated and will be shared with them as encouragement. We also thank you for your constructive comments regarding our breakfast service. We sincerely apologize for the inconvenience caused by the limited buffet selection and delays in food replenishment. Please be assured that we have shared your feedback with our Food & Beverage team to improve both variety and refill speed, as well as to ensure tables are kept clean and well maintained at all times. In addition, we note your comment regarding WiFi speed and will review this with the relevant team to identify improvements for a better guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Kind regards, Jane Soh Front Office Manager

Dear Yee J. O., As a valued ALL Accor Gold member, your loyalty means the world to us. Thank you for taking the time to rate us a perfect 10/10 across the board! It is wonderful to know that our teams provided the friendly, welcoming service you deserve throughout your stay. We appreciate your note regarding our location's accessibility via Grab and driving, and we cannot wait to host you both again on your next trip to Johor. Best Regards, Jane Soh Front Office Manager

Dear Redza R., Thank you for choosing ibis Styles Johor Iskandar Puteri and for your loyalty as an ALL Platinum Member. We appreciate your excellent 90/100 rating and compliments on our team, cleanliness, and rooms. We have noted your constructive feedback to help us improve: Breakfast Selection: We will share your 40/100 rating with our culinary team to improve our menu variety and quality. EV Chargers: We recognize the importance of eco-friendly facilities and have passed your request along to our management team for future planning. Thank you for helping us enhance our guest experience. We hope to welcome your family back for a seamless stay in the future. Warm regards, Jane Soh Front Office Manager