ibis Styles Krakow Centrum 3 stars

Customer review rating (ALL Rating) 4.7/5 2,107 reviews

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Description

Hotel extras

  • Hotel located in the city centre.

  • Free high-speed and wireless internet connection.

  • Underground parking on site.

  • Chill #53 cafe & bar with local products.

  • Pets are welcome.

Our accommodation(s)

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Hotel location

ibis Styles Krakow Centrum

Mogilska 53
31-545 CRACOW
Poland

GPS:50.06655, 19.96827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

CHILL

Chill Bar is a space that adapts to the time of day. The place was created out of passion for aromatic coffee, good food and drinks with a local twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,107 reviews

Customer review rating 4.0/5

Vaia T. Families - Confirmed reviews ALL

great location with very convenient public transport, we were not able to check in early but the staff was kind, we would like daily room service, we were only provided two body towels and there were not body or hair towels, but they were kindly provided when we asked. Parking was clean and safe.

Dear Vaia, Thank you for sharing your feedback! We are glad you enjoyed our convenient location, excellent public transport connections, and safe, clean parking. It is also lovely to hear that our team was helpful and attentive to your needs. Please note that room cleaning is provided on request as part of our sustainability efforts, with information about this policy available in each room upon arrival. We also appreciate your comments regarding the towels and will share this feedback with the relevant team. We hope to welcome you and your family back to Ibis Styles Kraków Centrum! Best regards, Ibis Styles Kraków Centrum Team

Customer review rating 4.0/5

Donatien P. Business - Confirmed reviews ALL

The room was clean, the staff friendly

Dear Mr Donatien, Thank you for your positive feedback! We are pleased to hear that you enjoyed the cleanliness of your room and the friendliness of our team. We appreciate your comments regarding the breakfast selection, particularly the availability of warm eggs and bacon, as well as Wi-Fi access and connection speed. We will share your feedback with the relevant teams for consideration. We hope to welcome you back to Ibis Styles Kraków Centrum soon! Best regards, Ibis Styles Kraków Centrum Team

Customer review rating 3.5/5

Przemek M. Business - Confirmed reviews ALL

Poor breakfast; I am completely dissatisfied.

Dear Mr M., Thank you for sharing your feedback. We are pleased that you appreciated our location, but we regret to learn that the breakfast did not meet your expectations. Your comments are important to us and will be shared with our breakfast team for consideration. We hope to have another opportunity to provide you with a more enjoyable stay at Ibis Styles Kraków Centrum. Best regards, Ibis Styles Kraków Centrum Team

Customer review rating 1.0/5

Mark L. Solo - Confirmed reviews ALL

Won't stay at ibis ever again,terrible experience at krakow, had to ask to have room cleaned ,at breakfast time had the most embarrassing ordeal ever ,went to use ketchup to put on my breakfast and got covered in it all over my shirt, no apology never again.

Dear Mr L., Thank you for sharing your feedback. As previously mentioned, our sustainability approach means that room cleaning is provided upon request rather than automatically every day. Information explaining this policy is placed on the bed in each room upon arrival. We understand the importance of making this arrangement clear to our guests. Regarding the incident at breakfast, the situation was subsequently discussed with our staff and also two of our managers. We have noted your concerns about how the incident was handled and the lack of an apology, and your feedback has been taken into consideration. We regret that your experience did not meet your expectations and appreciate you taking the time to share your comments. Front Office Menager- Alicja Trzcińska

Customer review rating 4.0/5

Christopher S. Business - Confirmed reviews ALL

I was attending a conference and became ill with a back complaint. My wife contacted the receptionist (Gabriella) who was very helpful and organised a taxi and spoke to the local hospital who diagnosed my problem. Gabriella went far beyond what was expected of her and was very helpful and kind.

Dear Christopher, Thank you very much for your kind and heartfelt feedback. It was a pleasure to assist you during your stay, and I am very glad that I could help make a difficult situation a little easier for you and your wife. Your words mean a great deal to me, and I truly appreciate your special mention. I am also pleased to hear that you enjoyed the cleanliness of your room, breakfast and our hotel’s sustainability approach. I hope you are feeling much better now, and I sincerely hope we will have the pleasure of welcoming you and your wife again to Ibis Styles Kraków Centrum. Warm regards, Gabriella-Reception Ibis Styles Kraków Centrum

Other web-users rate our hotel

  • 1,118 reviews 9/10 Location
  • 1,353 reviews 8/10 Room
  • 1,146 reviews 9.2/10 Service
  • 31 reviews 8.7/10 WiFi
  • 823 reviews 8.6/10 Breakfast
  • 695 reviews 8.3/10 Comfort
  • 637 reviews 9/10 Cleanliness
  • 435 reviews 9.6/10 Vibe

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